# Best Conversational Support Software - Page 10 ## How Many Conversational Support Software Products Does G2 Track? **Total Products under this Category:** 206 ### Category Stats (Aug 2026) - **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Conversational Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 66,900+ Authentic Reviews - 206+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Support Software ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-10T18%3A35%3A29Z&secure%5Bdisplayable_resource_id%5D=1896&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1896&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%3Famp%25253Bpage%3D4%26amp%25253Bseq_no%3D2%26page%3D10&secure%5Btoken%5D=320ce394272e0bbae2de3f3c9e65b0359b99b64ba327c7a6d8556621da89f12a&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [IrisAgent](https://www.g2.com/products/irisagent/reviews) IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate IrisAgent? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind IrisAgent? - **Seller:** [IrisAgent](https://www.g2.com/sellers/irisagent) - **Year Founded:** 2020 - **HQ Location:** Mountain View, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aacc8ea4dbc40447f272bdfc33d2a4b258751ad0564f1e3fbabd750f138b807c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Firisagent1&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of IrisAgent? **["Really useful AI integration for Support Agents"](https://www.g2.com/survey_responses/irisagent-review-10992992)** **Rating:** 5.0/5.0 stars _— Chetan D._ [Read full review](https://www.g2.com/survey_responses/irisagent-review-10992992) **["Great AI tool for support ops"](https://www.g2.com/survey_responses/irisagent-review-7467294)** **Rating:** 4.5/5.0 stars _— Hilary L._ [Read full review](https://www.g2.com/survey_responses/irisagent-review-7467294) ### [LeadSquared Service CRM](https://www.g2.com/products/leadsquared-service-crm/reviews) LeadSquared Service CRM is our customer support and ticketing product, aimed at helping service and support teams manage inquiries across channels, automate routine resolution work, and track service metrics. We introduced it more recently than our sales and marketing products, and we position it as going beyond a traditional help desk by connecting service data with the customer's full sales and marketing history. The core of our product is a ticketing system that consolidates customer conversations from channels like WhatsApp, email, chat, calls, and social media into a unified inbox, so agents don't need to switch between separate tools to respond. We support a parent-child ticketing structure and co-ownership, allowing multiple agents or teams to collaborate on a single complex issue, along with deduplication to prevent the same inquiry from generating multiple tickets across channels. Our automation features include auto-routing tickets based on agent availability and capacity, AI-generated summaries meant to give agents quick context on a conversation's history, AI-drafted reply suggestions, and sentiment tracking intended to flag frustrated customers earlier in the conversation. We also include multi-level escalation rules tied to custom SLAs, and quality-check tooling that evaluates agent conversations against predefined criteria automatically rather than through manual review alone. A distinguishing feature we highlight is the ability to run Service CRM as a standalone product or combine it with our Sales CRM for a unified "sales x service" view — meaning an agent handling a support ticket can see the same customer's sales history, and vice versa, rather than these functions living in disconnected systems. Our reporting covers ticket trends, agent productivity, resolution times, and customer satisfaction (CSAT) tracking. We've designed setup to be template-driven, with predefined ticket fields and automation templates meant to reduce initial configuration time. We also have an upcoming lineup of AI capabilities currently in beta, aimed at more autonomous handling of repetitive queries, expected to soon be part of our generally available product. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind LeadSquared Service CRM? - **Seller:** [LeadSquared](https://www.g2.com/sellers/leadsquared) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @LeadSquared 1,470 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad5ab27826d6eabef0bbaf2f637d5ec31d28b4b1c1d762bc6bae650ab0d5756f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2502171%2F&secure%5Burl_type%5D=linkedin_company_website) 1,060 employees on LinkedIn® - **Phone:** 848-248-4002 #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About LeadSquared Service CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **effective contact management** in LeadSquared Service CRM for seamless lead tracking and outreach. - Users find the **efficient lead management** features of LeadSquared Service CRM invaluable for daily operations and tracking. - Users value the **effective team management** capabilities of LeadSquared Service CRM for streamlined daily operations. - Users find **tracking ease** in LeadSquared Service CRM beneficial for managing leads and follow-ups effectively. ##### Cons - Users experience **poor performance** with LeadSquared Service CRM, citing slow response times and outdated information. - Users often experience **slow loading** times in LeadSquared Service CRM, impacting real-time updates and overall performance. - Users report **slow performance** of LeadSquared Service CRM, with delays affecting real-time updates and overall efficiency. - Users experience **system lagging** with LeadSquared Service CRM, leading to frustrations with its real-time updates and speed. #### What Are Recent G2 Reviews of LeadSquared Service CRM? **["LeadSquared CRM Keeps My Daily Lead Management on Track"](https://www.g2.com/survey_responses/leadsquared-service-crm-review-12291068)** **Rating:** 4.5/5.0 stars _— Anurag C._ [Read full review](https://www.g2.com/survey_responses/leadsquared-service-crm-review-12291068) ### [melibo](https://www.g2.com/products/melibo/reviews) melibo develops specialized AI agents for e-commerce that automatically answer repetitive inquiries related to order status, returns, complaints, and product information. The agents integrate seamlessly with common e-commerce systems such as Zendesk, Freshdesk, GREYHOUND, Shopify, Shopware, Xentral, PlentyOne, and weclapp, operating directly within the existing tech stack without switching between systems. The AI agents work exactly where customer inquiries arise — whether in chat, in the helpdesk, or via email. Instead of relying on basic FAQ bots, melibo uses powerful AI agents powered by generative AI, rule-based flows, and a central knowledge base that is individually tailored to each company. Businesses remain in full control at all times through configurable guidelines, transparent training data, and intelligent monitoring — all within one intuitive platform. Who is melibo for? melibo is designed for e-commerce brands, direct-to-consumer brands, online retailers, and other companies that want to grow without outsourcing their customer service or scaling it manually. It is particularly suitable for companies that receive a high volume of similar service inquiries and want to make their customer support more efficient, faster, and more scalable. Why melibo? E-commerce focus: Specifically developed to address the challenges of online retail. Strong integrations: Connects to common systems without technical hurdles. Fast go-live: Thanks to plug-and-play connectors and best-practice templates. Relief and efficiency: Fewer tickets, shorter response times, and more focus on complex customer issues. Made and hosted in Germany: GDPR-compliant, secure, and tailored to the requirements of European companies. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate melibo? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind melibo? - **Seller:** [melibo](https://www.g2.com/sellers/melibo) - **HQ Location:** Frankfurt am Main, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f60acb8c9e366fbb89c47e4114126cefb1de469414cf401c318dd69a287046d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmelibo%2F&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of melibo? **["Super easy to use – with excellent support and quick implementation"](https://www.g2.com/survey_responses/melibo-review-13088716)** **Rating:** 5.0/5.0 stars _— Celina R._ [Read full review](https://www.g2.com/survey_responses/melibo-review-13088716) ### [Omnichannel Solution with AI Chatbot](https://www.g2.com/products/omnichannel-solution-with-ai-chatbot/reviews) Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with your customers into one unified system. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Omnichannel Solution with AI Chatbot? - **Seller:** [Cooperative.io](https://www.g2.com/sellers/cooperative-io) - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0c419210e667bca858a77b57e7dc6d64c49cc77470bf5b5d17cf7a6c79d15c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcooperative-platforms&secure%5Burl_type%5D=linkedin_company_website) 73 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Omnichannel Solution with AI Chatbot? **["Streamlines Customer Interactions with Centralized Efficiency"](https://www.g2.com/survey_responses/omnichannel-solution-with-ai-chatbot-review-12679574)** **Rating:** 4.0/5.0 stars _— Swagata S._ [Read full review](https://www.g2.com/survey_responses/omnichannel-solution-with-ai-chatbot-review-12679574) ### [Shared Inbox by Canary](https://www.g2.com/products/shared-inbox-by-canary/reviews) Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Shared Inbox by Canary? - **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10) - **Contextual Engagement:** 10.0/10 (Category avg: 8.5/10) - **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Shared Inbox by Canary? - **Seller:** [Canary Mail](https://www.g2.com/sellers/canary-mail) - **Year Founded:** 2017 - **HQ Location:** San Francisco, US - **Twitter:** @CanaryMailApp 7,664 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72729545ee0a696be2d5485a4bc7bf9addd6a6241762721ce4574c5e4b00ae5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcanary-mail%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 250% Medium, 150% Small #### What Do G2 Reviewers Say About Shared Inbox by Canary? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Shared Inbox by Canary transformative for team collaboration and email management. - Users love the **unified inbox feature** of Canary, enhancing teamwork and simplifying email management seamlessly within Gmail. - Users appreciate the **intuitive collaboration** offered by Canary’s Shared Inbox, enhancing teamwork and simplifying email management. - Users love the **seamless collaboration** offered by Shared Inbox, enhancing teamwork and streamlining email management effectively. - Users appreciate the **streamlined communication** in Shared Inbox by Canary, enhancing team collaboration and organization effortlessly. ##### Cons - Users find it disappointing that Shared Inbox by Canary **lacks essential features** like alerts for unassigned emails and advanced reporting. - Users feel the **pricing is high** , making it challenging for non-profits and limiting overall accessibility. - Users find **usage limitations** frustrating, noting issues like the inability to set up double triggers effectively. - Users find the **chat functionality lacking** due to reliance on Gmail's conversation view and limited notification options. - Users feel the **pricing is steep** for small teams, making it less accessible compared to other options. #### What Are Recent G2 Reviews of Shared Inbox by Canary? **["Shared inbox by Canary for teams using shared inbox beyond Support"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)** **Rating:** 5.0/5.0 stars _— Viet T._ [Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451) **["The Game-Changer for Efficient Marketing and Sales Client Communication"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)** **Rating:** 5.0/5.0 stars _— Milford E._ [Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482) ### [Skit](https://www.g2.com/products/skit-skit/reviews) Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Skit? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10) - **Proactive Engagement:** 0.0/10 (Category avg: 8.6/10) - **Contextual Engagement:** 0.0/10 (Category avg: 8.5/10) - **Self-Serve Support:** 0.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Skit? - **Seller:** [Skit](https://www.g2.com/sellers/skit) - **Year Founded:** 2016 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=470de96440bccacc3fc885ae34dd88da64a087680ed663b3063c7b594315cf99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskit-ai&secure%5Burl_type%5D=linkedin_company_website) 181 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium, 33% Small #### What Are Recent G2 Reviews of Skit? **["Promising AI voice agent with room for improvemnet"](https://www.g2.com/survey_responses/skit-review-11059805)** **Rating:** 4.5/5.0 stars _— Jeykaran G._ [Read full review](https://www.g2.com/survey_responses/skit-review-11059805) **["Sketch is an excellent voice analysis software"](https://www.g2.com/survey_responses/skit-review-8713015)** **Rating:** 4.5/5.0 stars _— Anschaire Gildas N._ [Read full review](https://www.g2.com/survey_responses/skit-review-8713015) ### [StepsAI](https://www.g2.com/products/stepsai/reviews) Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate StepsAI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind StepsAI? - **Seller:** [Steps AI](https://www.g2.com/sellers/steps-ai) - **HQ Location:** Toronto, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb54c60df6a416492d2341bafab083abfd8d96f85950dacd0b38e0f23693721a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstepsai-aide%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of StepsAI? **["Steps AI’s Omnichannel “AI Brain” Streamlined Our Support and Boosted Conversions"](https://www.g2.com/survey_responses/stepsai-review-13101754)** **Rating:** 5.0/5.0 stars _— SADASHIV Y._ [Read full review](https://www.g2.com/survey_responses/stepsai-review-13101754) ### [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews) Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Voca Conversational Interaction Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Voca Conversational Interaction Center? - **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes) - **Year Founded:** 1993 - **HQ Location:** Or Yehuda, Tel Aviv District, Israel - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed685faf3e036e85a7fbca5b2b0c0131a7f491357aef189a07ddfc818423beb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudiocodes&secure%5Burl_type%5D=linkedin_company_website) 1,362 employees on LinkedIn® - **Ownership:** NASDAQ: AUDC #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Voca Conversational Interaction Center? **["Flexible Conversational AI Solution for Contact Centers"](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)** **Rating:** 4.5/5.0 stars _— Sothea H._ [Read full review](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548) ### [Agent IQ](https://www.g2.com/products/agent-iq/reviews) Lynq by Agent IQ is an AI-powered relationship banking platform built for community banks and credit unions. It helps institutions turn digital interactions into growth by combining AI self-service with persistent, context-rich 1:1 conversations between account holders and staff. Lynq brings conversational banking to web and mobile in a single workspace that supports live chat, SMS, voice, video banking, and secure co-browsing. Routine needs are handled instantly by an institution-governed AI assistant, while complex issues route to the right specialist with full conversation history for continuity and speed The platform follows four pillars of relationship banking: personal, persistent, proactive, and personalized. Institutions can assign a consistent staff contact, maintain one continuous thread across channels, and use proactive outreach to drive onboarding, renewals, and timely education. AI-assisted staff tools provide suggested replies, knowledge retrieval, translation, and summaries to raise service quality and productivity. Conversation analytics reveal topics, trends, and satisfaction signals that inform operations and growth programs Lynq integrates with leading digital and mobile banking platforms and with popular CRM systems so account holders can engage where they already bank and staff can work within existing systems. Institutions can tailor workflows by segment and line of business, including retail, small business, lending, and wealth, avoiding one-size-fits-all chat flows Security and compliance are foundational. Client data resides in single-tenant environments hosted in the United States with encryption in transit and at rest, granular access controls, audit logging, daily backups with point-in-time restore, ongoing vulnerability scanning, and SOC 2 Type II practices Measured outcomes reported by clients include faster resolution, lower contact center volume, and relationship-led growth. Public examples include 24 percent higher average balances when a personal banker relationship is established and a 3x likelihood to have a loan. Institutions have also seen a 388 percent increase in funded applications after launch and a 71 percent overnight reduction in call center volume on common topics. Adoption metrics show 86 percent of digital users select their own banker and 78 percent will wait for their primary banker, reinforcing continuity and trust. During a large-scale migration, AI handled more than half of incoming inquiries without human assistance Unlike session-based chat or generic bots, Lynq by Agent IQ is designed for relationship continuity, governed AI, and omnichannel conversations in one place. The result is a modern digital service experience that improves efficiency today while building loyalty, product adoption, and lifetime value beyond the branch. #### Who Is the Company Behind Agent IQ? - **Seller:** [Agent IQ](https://www.g2.com/sellers/agent-iq) - **Company Website:** agentiq.com - **Year Founded:** 2015 - **HQ Location:** Austin, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cbfb213a98f7f1561433c04f5b8b81d073d568d251ec6c7feded117181c9356&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagent-iq&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® ### [Aide](https://www.g2.com/products/aide/reviews) Aide consolidates support tools into a unified and reactive system that handles every step of the support workflow —identifying issues, solving them automatically, and suggesting optimizations to support and business operations — bringing intelligence to the support stack. Our agentic AI platform helps exceptional customer experience teamsdeliver faster resolution, improved customer satisfaction, measurable cost reduction, and intelligence that compounds, making AI your competitive advantage. Companies that use Aide continually exceed their customers' expectations, ultimately increasing loyalty, retention and lifetime value. Trusted by financial services teams, technical product teams, e-commerce brands, and education providers to reduce resolution time and scale support operations intelligently, while maintaining the quality of customer service. Aide is built to deliver real outcomes for companies with serious operational pain and volume where speed to value and interaction quality matter most. It is designed for ease of adoption and confident deployment to help teams deliver exceptional customer experiences. #### Who Is the Company Behind Aide? - **Seller:** [Aide](https://www.g2.com/sellers/aide) - **Year Founded:** 2020 - **HQ Location:** Toronto, CA - **Twitter:** @aidesupport 7 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52169316cd0abe527cd378cf50863f74b8bf2c6743b0c0577aade33be22ffa35&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faidesupport%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® ### [Alivo](https://www.g2.com/products/alivo/reviews) Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boost conversion rates. Our AI sales assistant seamlessly integrates into your workflow, automating outreach, follow-ups, and appointment booking via text messaging and Alivo AI Voice. By automating key sales processes with a personalized and engaging approach, Alivo empowers businesses to close deals faster and more efficiently, driving significant conversions and growth. **Average Rating:** 5.0/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Alivo? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) #### Who Is the Company Behind Alivo? - **Seller:** [Alivo](https://www.g2.com/sellers/alivo) - **Year Founded:** 2023 - **HQ Location:** South Portland, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97286564af407e832c6297368172e76e97d4f3112df04148a0f67c9e789b5c1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falivoai%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Alivo? _AI-generated summary from verified user reviews_ ##### Pros - Users rave about Alivo's **exceptional customer support** , highlighting quick responses and a dedicated, helpful team. - Users commend the **intuitive interface** of Alivo, making it easy to implement and navigate for all needs. - Users praise the **responsive customer service** of Alivo, particularly highlighting Max and Hailey's exceptional support. - Users commend Alivo for its **exceptional customer service** , making implementation and support a seamless experience. - Users commend the **intuitive AI technology** of Alivo, enhancing customer engagement and support significantly. ##### Cons - Users note a strong desire for **human interaction** , leading to hang-ups when encountering Alivo's AI responses. - Users express frustration with **AI-generated call interactions** , leading to hang-ups, especially for high-value items. - Users find a **steep learning curve** with Alivo, feeling unsure when updating and implementing changes in the KB. - Users often face **unclear instructions** while updating and implementing changes in Alivo, leading to confusion at times. #### What Are Recent G2 Reviews of Alivo? **["Game-changer for Streamlining Communications and Boosting Sales"](https://www.g2.com/survey_responses/alivo-review-10187703)** **Rating:** 5.0/5.0 stars _— Brody S._ [Read full review](https://www.g2.com/survey_responses/alivo-review-10187703) **["Excellent User-Friendly Platform that Drives Conversions Without Much Effort on My End"](https://www.g2.com/survey_responses/alivo-review-10191208)** **Rating:** 5.0/5.0 stars _— Evan H._ [Read full review](https://www.g2.com/survey_responses/alivo-review-10191208) ### [Aurora Inbox](https://www.g2.com/products/aurora-inbox/reviews) Aurora Inbox es un CRM para WhatsApp impulsado por IA que centraliza todos los mensajes de WhatsApp, Instagram y Facebook en una sola bandeja colaborativa. Sus agentes virtuales responden de forma inmediata las 24 horas, automatizando preguntas frecuentes, agendas de citas, calificación de prospectos y seguimientos, y derivando al equipo humano cuando hace falta. Al unificar canales y gestionar embudos de ventas, Aurora Inbox ayuda a las pymes a aumentar la productividad y cerrar más ventas sin contratar más personal. Aurora Inbox #### Who Is the Company Behind Aurora Inbox? - **Seller:** [Aurora Inbox](https://www.g2.com/sellers/aurora-inbox) - **HQ Location:** San Pedro Garza García, MX - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=272bb773f124cc1b11cab23ce00d68b75a1d1c5ac076ee807e73fd515402d86d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faurorainbox&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® ### [Avochato](https://www.g2.com/products/avochato/reviews) In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before. **Average Rating:** 4.4/5.0 **Total Reviews:** 193 #### How Do G2 Users Rate Avochato? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) #### Who Is the Company Behind Avochato? - **Seller:** [Avochato](https://www.g2.com/sellers/avochato) - **Year Founded:** 2016 - **HQ Location:** Mill Valley, California - **Twitter:** @avochato 240 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=353ba43baf82ac7e9d977ea08b0c9c4ba63475d71452cc2e6753b6115faa07de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17999079%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 54% Small, 41% Medium #### What Do G2 Reviewers Say About Avochato? _AI-generated summary from verified user reviews_ ##### Pros - Users find Avochato to be incredibly **helpful and user-friendly** , enhancing their communication experience significantly. - Users find Avochato to be exceptionally **user-friendly** , enhancing their overall communication experience effectively. #### What Are Recent G2 Reviews of Avochato? **["Best text tool in the market"](https://www.g2.com/survey_responses/avochato-review-11429909)** **Rating:** 5.0/5.0 stars _— Adrian M._ [Read full review](https://www.g2.com/survey_responses/avochato-review-11429909) **["We use it to text our outside vendors."](https://www.g2.com/survey_responses/avochato-review-676679)** **Rating:** 4.0/5.0 stars _— Verified User in Hospitality_ [Read full review](https://www.g2.com/survey_responses/avochato-review-676679) #### What Are G2 Users Discussing About Avochato? - [What is Avochato used for?](https://www.g2.com/discussions/what-is-avochato-used-for) ### [Bonnie](https://www.g2.com/products/bonnie/reviews) Bonnie is a powerful AI telephone and WhatsApp assistant designed to help local businesses thrive by reducing manual conversation handling. With features like automated responses, customized workflows, and seamless integration with existing systems, Bonnie empowers businesses to boost customer engagement, enhance productivity, and scale communication without extra effort. Trusted by businesses across industries, Bonnie's intuitive design ensures easy setup and improved operational efficiency. #### Who Is the Company Behind Bonnie? - **Seller:** [Bonnie](https://www.g2.com/sellers/bonnie) - **Year Founded:** 2022 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=baaf624a4678089b17a3f17bf170247ffb598901283f1b62a9f168bb799dc8a2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbonnie-co&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® ### [Callvu](https://www.g2.com/products/callvu/reviews) Callvu redefines the customer experience (CX) by bridging the gap between a customer's intent and a successfully finished transaction. In modern regulated environments, simply having a conversation with a chatbot or agent isn't enough; the true value lies in completion. Callvu transforms traditional, often fragmented interactions into seamless, mobile-first digital journeys that guide users through complex tasks like identity verification, document signing, and secure payments. From a customer’s perspective, the experience is effortless. When a customer calls or chats about a high-stakes task—such as opening a bank account or filing an insurance claim—Callvu launches a Completion Micro-App. These intuitive interfaces eliminate the friction of traditional forms, using real-time validations and pre-filled data to ensure the user provides the correct information the first time. This significantly reduces abandonment and the "re-work" caused by missing data. Critically, Callvu embeds compliance directly into the execution of the workflow. Instead of relying on manual after-the-fact audits, the platform enforces mandatory gating, disclosure sequencing, and risk-detection rules in real-time. This "deterministic" approach makes non-compliant execution structurally impossible. Every action is recorded in a comprehensive, time-stamped audit trail, satisfying regulatory requirements (like HIPAA, PCI, and GDPR) while building deep trust. By ensuring processes are finished correctly and safely, Callvu allows enterprises to scale AI and digital channels without sacrificing the rigorous standards required in regulated industries. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Callvu? - **Seller:** [CallVU](https://www.g2.com/sellers/callvu) - **Year Founded:** 2012 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89fca944d1823aeb63fd203612831dec24b1c175b993964a26dec48e0e6abd41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallvu-us%2F&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Callvu? **["CallVu’s Knowledgeable, Innovative Team That Consistently Exceeds Expectations"](https://www.g2.com/survey_responses/callvu-review-12412826)** **Rating:** 5.0/5.0 stars _— David C W._ [Read full review](https://www.g2.com/survey_responses/callvu-review-12412826) - 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[14](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=14#product-list) - [Next ›Next ›](/categories/conversational-support?amp%253Bpage=4&%253Bseq_no=2&order=g2_score&page=11#product-list) Spotlight Categories [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) [Online Backup Software](https://www.g2.com/categories/online-backup) [SAP Store Software](https://www.g2.com/categories/sap-store) [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) [Field Service Management Software](https://www.g2.com/categories/field-service-management) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Conversational Support Themes](/categories/conversational-support/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Conversational support software offers an alternative to ticket-based customer service by placing the customer, rather than the incident, at the center of every interaction, enabling omnichannel service that recognizes individuals with a persistent identity and history across any channel at any time. ### Core Capabilities of Conversational Support Software To qualify for inclusion in the Conversational Support category, a product must: - Apply a common and centralized structure to all customer interactions, service-related or otherwise - Provide a unified view of customer conversations across two or more channels such as email, chat, SMS, or social media - Route customer conversations via algorithmic or AI-driven sorting, or both - Track customer profiles and conversation history across channels - Leverage advanced automation, AI, or chatbots to improve customer service experiences ### Common Use Cases for Conversational Support Software Customer service teams use conversational support software to deliver more personalized, context-aware support experiences at scale. Common use cases include: - Engaging pre-purchase prospects and post-purchase customers through a unified platform - Proactively contacting customers based on behavioral triggers using social media and AI integrations - Coordinating customer data from past conversations, sentiment, and [CRM software](https://www.g2.com/categories/crm) for intelligent routing ### How Conversational Support Software Differs from Other Tools Conversational support software is distinct from [help desk software](https://www.g2.com/categories/help-desk) because it does not separate service interactions from other customer contact reasons, handling both pre- and post-purchase engagement in one platform. Some conversational support products also incorporate features of [conversational marketing software](https://www.g2.com/categories/conversational-marketing) and integrate with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) and [customer self-service](https://www.g2.com/categories/customer-self-service) tools. ### Insights from G2 on Conversational Support Software Based on category trends on G2, omnichannel conversation management and intelligent routing stand out as standout capabilities. Improved customer satisfaction and reduced resolution times stand out as the primary outcomes of adoption. Show More