Conversational Support Software Resources

Inbound and Outbound contacts with leads and customers, primarily on chat, but also on the email channel.

Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration is only available for their Pro and Plus plans. In a market where most ticketing and support services offer real-time chat with customers across all plans, it feels unfair to limit such a useful feature to the most expensive tiers. As a customer, I believe that access to real-time chat should be a basic requirement for any support service. It's frustrating to see that Help Scout is putting such a critical feature behind a paywall, and it makes me question their commitment to customer satisfaction. While Help Scout may still be a reliable choice for some businesses, I hope they will reconsider their pricing model and make this integration available to all users. Until then, I will be exploring other options that offer better value for my money

Simply-put, its a live chat software/service that you can embed in your site. By far the best option I've used to date. The live support or "Magic Browse" feature is awesome. And it syncs up with Slack for support as well.