# Best Conversational Marketing Software for Small Business - Page 5

## How Many Conversational Marketing Software Products Does G2 Track?

**Total Products under this Category:** 308

### Category Stats (Aug 2026)

- **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** 360Dialog (+2.74%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Conversational Marketing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,900+ Authentic Reviews
- 308+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Marketing Software
 ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=1934&focus%5B%5D=10366&focus%5B%5D=90225&focus%5B%5D=61400&focus%5B%5D=164832&focus%5B%5D=54467&focus%5B%5D=19432)

Highlighted products: HubSpot Marketing Hub, ActiveCampaign, Podium, Qualified, Tidio, Storylane, Exceed.ai, and Birdeye.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=activecampaign&focus%5B%5D=podium&focus%5B%5D=qualified&focus%5B%5D=tidio&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=birdeye&segment=small-business)

**Sponsored**

### iFax

iFax is an enterprise-grade, cloud-based fax and document exchange platform built for regulated industries that require secure, compliant, and scalable communication workflows. Designed for healthcare, finance, government, and legal operations, iFax provides HIPAA, GLBA, FERPA, and SOC 2 aligned workflows, complete with audit logs, encryption, BAAs, and granular admin controls. iFax replaces legacy fax servers and outdated FoIP systems with a modern, cloud-native platform that supports secure transmissions, EHR/EMR integrations, MFP connectivity, and developer-friendly APIs. Teams can send, receive, automate, and monitor high-volume fax workflows across departments and distributed environments using web, email, or mobile apps. With a mature infrastructure, global availability, and a proven track record across thousands of organizations, iFax enables regulated teams to exchange sensitive data with high reliability and at scale. The platform supports automated routing, AI-assisted data extraction, and no-code workflows, helping enterprises meet strict compliance requirements while reducing operational burden.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-08-10T20%3A59%3A07Z&secure%5Bdisplayable_resource_id%5D=1466&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=81124&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=81124&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%2Fsmall-business%3Fpage%3D5%26segment%3Dsmall-business&secure%5Btoken%5D=2b6cba0e3a23f9d591b8b9b81ad37f56192eb235abaa6f80c24cfa9eb035e7f6&secure%5Burl%5D=https%3A%2F%2Fwww.ifaxapp.com%2Flogin%2Fhttps%3A%2F%2Fwww.ifaxapp.com%2Flogin%2F%3Futm_source%3Dg2%26utm_medium%3Dcta%26utm_campaign%3Dfree_trial&secure%5Burl_type%5D=free_trial)

### [Myna](https://www.g2.com/products/myna/reviews)

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

**Average Rating:** 5.0/5.0

**Total Reviews:** 39

#### How Do G2 Users Rate Myna?

- **Lead Gathering:** 9.8/10 (Category avg: 8.4/10)
- **Audience Targeting:** 9.3/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Myna?

- **Seller:** [Myna](https://www.g2.com/sellers/myna)
- **Company Website:** myna.cx
- **Year Founded:** 2024
- **HQ Location:** N/A
- **Twitter:** @mynacx
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=864809fe4a8dc55899628752c602e4c83057e59351ead8d4df8c9e4cc38fadb4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyna-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 38% Small, 33% Medium

#### What Are Recent G2 Reviews of Myna?

**["Effortlessly Updates Our AI, Streamlines Customer Interactions"](https://www.g2.com/survey_responses/myna-review-13061491)**

**Rating:** 5.0/5.0 stars

_— Keith B._

[Read full review](https://www.g2.com/survey_responses/myna-review-13061491)

**["The built in lead nurturing keeps opportunities warm automatically"](https://www.g2.com/survey_responses/myna-review-13038939)**

**Rating:** 5.0/5.0 stars

_— Karen D._

[Read full review](https://www.g2.com/survey_responses/myna-review-13038939)

### [Sailes](https://www.g2.com/products/sailes/reviews)

Sailes® is AI for the modern Account Executive, offering personalized AI companions—Sailebots®—designed to autonomously manage and elevate the sales journey. For skilled Midmarket+ sales teams balancing complex priorities, Sailebots are more than just automation; they’re intelligent partners tailored to each user’s unique style. With continuous learning, Sailebots adapt, grow in intelligence, and manage everything from data sourcing to prospect engagement, seamlessly qualifying leads and opportunities. Unlike traditional automation tools, Sailes goes beyond task automation by acting as an ever-evolving, high-impact sales ally. By leveraging advanced AI, Sailes empowers sales professionals to focus on closing deals, driving revenue, and building authentic relationships, all while reducing onboarding time, operational costs, and dependence on multiple solutions. Sailebots build trust by capturing insights that drive meaningful actions, helping sales teams achieve excellence and scale faster.

**Average Rating:** 4.3/5.0

**Total Reviews:** 215

#### How Do G2 Users Rate Sailes?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.5/10 (Category avg: 8.4/10)
- **Audience Targeting:** 8.3/10 (Category avg: 8.7/10)
- **Analytics:** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Sailes?

- **Seller:** [Sailes](https://www.g2.com/sellers/sailes)
- **Year Founded:** 2018
- **HQ Location:** Kansas City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7fa5b1ff0e57b1d388f6e26ebb2d2e1ca6a31a26127abf63772ef1ebe35f9efb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsaile%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®
- **Phone:** 816-355-4501

#### Who Uses This Product?

- **Who Uses This:** President, Sales Manager
- **Top Industries:** Construction, Facilities Services
- **Company Size:** 46% Small, 27% Medium

#### What Do G2 Reviewers Say About Sailes?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Sailes to be a **time-saving tool** , allowing them to focus on more important tasks while generating leads efficiently.
- Users value the **effective lead generation** of Sailes, benefiting from high-quality prospects and customizable messaging.
- Users find the **automation capabilities** of Sailes AI Bots invaluable, enhancing efficiency and enabling focus on crucial tasks.
- Users love the **automated lead prospecting** capabilities of Sailes, enhancing efficiency and improving lead quality.
- Users commend the **efficient and professional customer support** from the Sailes team, enhancing their overall experience.

##### Cons

- Users face **lead management issues** with Sailes, experiencing variability in lead generation and occasional overlaps in outreach efforts.
- Users express concerns over **poor lead generation** , indicating a lack of sufficient and quality leads from Sailes.
- Users express concerns about **poor lead quality** , leading to disappointing sales and unmet expectations over time.
- Users are frustrated by the **inconsistent sales volume** and challenging learning curve affecting their overall experience.
- Users note the **lack of CRM integration** and occasional difficulties with email responses, impacting overall user experience.

#### What Are Recent G2 Reviews of Sailes?

**["Boosts Prospecting Efficiency with Consistent Follow-Ups"](https://www.g2.com/survey_responses/sailes-review-11532382)**

**Rating:** 4.0/5.0 stars

_— Michele D._

[Read full review](https://www.g2.com/survey_responses/sailes-review-11532382)

**["Sailes the GAME CHANGER"](https://www.g2.com/survey_responses/sailes-review-11016612)**

**Rating:** 5.0/5.0 stars

_— Max P._

[Read full review](https://www.g2.com/survey_responses/sailes-review-11016612)

#### What Are G2 Users Discussing About Sailes?

- [What is Saile used for?](https://www.g2.com/discussions/what-is-saile-used-for)

### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews)

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

**Average Rating:** 4.4/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate yellow.ai?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.0/10 (Category avg: 8.4/10)
- **Audience Targeting:** 8.7/10 (Category avg: 8.7/10)
- **Analytics:** 8.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind yellow.ai?

- **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @yellowdotai  
1,550 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
850 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About yellow.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels.
- Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience.
- Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support.
- Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms.
- Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms.

##### Cons

- Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively.
- Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology.
- Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience.
- Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations.
- Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges.

#### What Are Recent G2 Reviews of yellow.ai?

**["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)**

**Rating:** 5.0/5.0 stars

_— Adapa Chaitanya M._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534)

**["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)**

**Rating:** 4.5/5.0 stars

_— AVANI S._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849)

#### What Are G2 Users Discussing About yellow.ai?

- [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most)
- [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company)
- [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai)
- [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow)
- [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.7/10 (Category avg: 8.4/10)
- **Audience Targeting:** 8.9/10 (Category avg: 8.7/10)
- **Analytics:** 9.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Watermelon](https://www.g2.com/products/watermelon/reviews)

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

**Average Rating:** 4.5/5.0

**Total Reviews:** 94

#### How Do G2 Users Rate Watermelon?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Gathering:** 5.3/10 (Category avg: 8.4/10)
- **Audience Targeting:** 6.0/10 (Category avg: 8.7/10)
- **Analytics:** 4.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Watermelon?

- **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon)
- **Year Founded:** 2018
- **HQ Location:** Utrecht, NL
- **Twitter:** @WatermelonHQ  
2,988 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fed7037f4b5ed1042eac589e65ae5f18ee710a92f3306e5ee47eaecd1a274c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatermelon-b-v-%2F&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Education Management
- **Company Size:** 67% Small, 29% Medium

#### What Do G2 Reviewers Say About Watermelon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Watermelon **very easy to set up** and appreciate its helpful customer service and chatbot functionality.
- Users appreciate the **responsive customer support** of Watermelon, which enhances their overall experience and satisfaction.
- Users find Watermelon’s **ease of use** exceptional, streamlining communication and enhancing customer support efficiency effortlessly.
- Users praise Watermelon for its **easy AI chatbot setup** , enhancing customer service and boosting registrations significantly.
- Users value the **easy setup and effective AI chatbot** of Watermelon, enhancing engagement and improving registrations effortlessly.

##### Cons

- Users find it frustrating that the AI has **limitations in consistency and functionality** , impacting overall satisfaction and efficiency.
- Users face challenges with **inadequate AI features** , including slow responses and difficulties in training the chatbot effectively.
- Users face a **steep learning curve** initially, requiring time and knowledge to configure the Watermelon chatbot effectively.
- Users express a desire for **missing features** in Watermelon, noting limitations like lack of insights and tracking capabilities.
- Users report **chatbot issues** with unresponsive behavior and the need for manual URL updates, leading to inefficiencies.

#### What Are Recent G2 Reviews of Watermelon?

**["Easy Setup and Fast Human Support — AI Agent Online a few weeks"](https://www.g2.com/survey_responses/watermelon-review-13052974)**

**Rating:** 4.5/5.0 stars

_— Dennis v._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974)

**["Significantly Reduced Our Back-Office Workload"](https://www.g2.com/survey_responses/watermelon-review-13221199)**

**Rating:** 5.0/5.0 stars

_— Wendy t._

[Read full review](https://www.g2.com/survey_responses/watermelon-review-13221199)

#### What Are G2 Users Discussing About Watermelon?

- [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for)

### [Haptik](https://www.g2.com/products/haptik/reviews)

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 165

#### How Do G2 Users Rate Haptik?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.0/10 (Category avg: 8.4/10)
- **Audience Targeting:** 8.1/10 (Category avg: 8.7/10)
- **Analytics:** 8.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Haptik?

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik  
5,970 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9850b7887d231c0d1cea07e39676b6bb9388d2b4d2b9ae7cc7a20f468add33c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhaptik-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
309 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 50% Medium, 29% Large

#### What Do G2 Reviewers Say About Haptik?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device.
- Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience.
- Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs.
- Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency.
- Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively.

##### Cons

- Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations.
- Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions.
- Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality.
- Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik.
- Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency.

#### What Are Recent G2 Reviews of Haptik?

**["Excellent Support and Lightning-Fast Responses"](https://www.g2.com/survey_responses/haptik-review-13197589)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/haptik-review-13197589)

**["Customer Support"](https://www.g2.com/survey_responses/haptik-review-11459884)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/haptik-review-11459884)

#### What Are G2 Users Discussing About Haptik?

- [What is Haptik used for?](https://www.g2.com/discussions/what-is-haptik-used-for)

### [Continually](https://www.g2.com/products/continually/reviews)

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks

**Average Rating:** 3.8/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Continually?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.6/10 (Category avg: 8.4/10)
- **Audience Targeting:** 8.0/10 (Category avg: 8.7/10)
- **Analytics:** 5.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Continually?

- **Seller:** [Continually](https://www.g2.com/sellers/continually)
- **Year Founded:** 2017
- **HQ Location:** Belfast, Northern Ireland
- **Twitter:** @UseContinually  
252 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc408b36f7591bba9eff86a65f48e93fd8501b9716f129ba985234959fbd52a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18323407%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 88% Small, 12% Medium

#### What Are Recent G2 Reviews of Continually?

**["Possibibly the best value for money"](https://www.g2.com/survey_responses/continually-review-6700586)**

**Rating:** 5.0/5.0 stars

_— Massimo C._

[Read full review](https://www.g2.com/survey_responses/continually-review-6700586)

**["Chatbot Experience at its Best"](https://www.g2.com/survey_responses/continually-review-4874201)**

**Rating:** 5.0/5.0 stars

_— Jean Bertin C._

[Read full review](https://www.g2.com/survey_responses/continually-review-4874201)

#### What Are G2 Users Discussing About Continually?

- [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for)

### [bonzo](https://www.g2.com/products/bonzo/reviews)

Bonzo is a full-suite marketing automation and CRM option for advisors and small businesses. We put the "Relationship" back into CRM with omni-channel and social media outreach. Text, Video, Call, Email, Social - do it all in Bonzo.

**Average Rating:** 4.0/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate bonzo?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Lead Gathering:** 7.7/10 (Category avg: 8.4/10)
- **Audience Targeting:** 7.9/10 (Category avg: 8.7/10)
- **Analytics:** 7.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind bonzo?

- **Seller:** [Bonzo](https://www.g2.com/sellers/bonzo)
- **Year Founded:** 2019
- **HQ Location:** Columbus, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fa0d3b5a4d06df7318282bdcfcfbd88e7e1564303ec1016089962a497d7478b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbonzo%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Real Estate
- **Company Size:** 91% Small, 6% Medium

#### What Do G2 Reviewers Say About bonzo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Bonzo **fairly easy to use** , appreciating its essential features that enhance their experience.
- Users find Bonzo **easy to use** and appreciate its essential features for their needs.

##### Cons

- Users find Bonzo **expensive** due to unwanted charges and poor customer service, leading to frustration and dissatisfaction.
- Users report experiencing **poor customer support** , leading to unresolved billing issues and frustration with service responsiveness.

#### What Are Recent G2 Reviews of bonzo?

**["Love the platform"](https://www.g2.com/survey_responses/bonzo-review-8718631)**

**Rating:** 5.0/5.0 stars

_— Matt O._

[Read full review](https://www.g2.com/survey_responses/bonzo-review-8718631)

**["My Bonzo Experience"](https://www.g2.com/survey_responses/bonzo-review-8737644)**

**Rating:** 4.5/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/bonzo-review-8737644)

#### What Are G2 Users Discussing About bonzo?

- [What is bonzo used for?](https://www.g2.com/discussions/what-is-bonzo-used-for)

### [SlickText](https://www.g2.com/products/slicktext/reviews)

SlickText is a comprehensive SMS marketing solution designed to help businesses establish and nurture valuable relationships with their audience through personalized and targeted text messaging. This platform offers a range of tools that enable users to effectively communicate with their customers, driving engagement and fostering loyalty. By leveraging the power of SMS, businesses can reach their audience directly on their mobile devices, ensuring timely and relevant interactions. The target audience for SlickText includes businesses of all sizes, from startups seeking to build their customer base to established enterprises looking to enhance their marketing strategies. The platform caters to various industries including restaurants, retail, churches, employee communications, nonprofits, creators, ecommerce, event venues, service-based businesses, healthcare, and more. Specific use cases for SlickText include sending promotional offers, event reminders, customer surveys, and appointment confirmations, all of which can significantly improve customer engagement and satisfaction. Key features of SlickText include user-friendly marketing tools that simplify the process of creating and managing SMS campaigns. The platform offers automated workflows that allow businesses to set up triggers for messages based on customer behavior, ensuring timely communication without the need for constant manual input. Additionally, SlickText provides advanced analytics that empower users to track the performance of their campaigns, enabling data-driven decisions that can enhance future marketing efforts. SlickText also offers more native integrations than most SMS marketing platforms, helping you connect texting with the tools your business already uses without relying on Zapier for every connection. Native integrations include ActiveCampaign, AWeber, Campaign Monitor, Constant Contact, Drip, HubSpot, Keap, Kit, Mailchimp, Make, Meta, Pinterest, Pipedrive, Salesforce, Shopify, Slack, and Zapier. For anything not listed, you can also use Zapier or Make to connect SlickText with thousands of additional apps. One of the standout benefits of SlickText is its ability to help businesses grow their subscriber lists effectively. With features designed to capture and retain customer information, users can expand their reach and increase their potential for conversions. The platform’s focus on personalized messaging allows businesses to tailor their communications to meet the specific needs and preferences of their audience, ultimately leading to higher engagement rates and improved revenue outcomes. SlickText's commitment to customer support further differentiates it in the SMS marketing landscape. With a team dedicated to assisting users at every stage of their marketing journey, businesses can feel confident in their ability to navigate the platform and maximize its features. This customer-centric approach ensures that users not only have access to powerful marketing tools but also receive the guidance they need to achieve their goals effectively.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,878

#### How Do G2 Users Rate SlickText?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lead Gathering:** 8.3/10 (Category avg: 8.4/10)
- **Audience Targeting:** 10.0/10 (Category avg: 8.7/10)
- **Analytics:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind SlickText?

- **Seller:** [SlickText](https://www.g2.com/sellers/slicktext)
- **Company Website:** www.slicktext.com
- **Year Founded:** 2012
- **HQ Location:** Nashville, TN and Jamestown, NY
- **Twitter:** @SlickText  
683 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e896ed0d40ad9e17646f48d3ab1f3ed4b29d416611a2b3de174613dfc2a7f35&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fslicktext%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Non-Profit Organization Management, Retail
- **Company Size:** 67% Small, 19% Medium

#### What Do G2 Reviewers Say About SlickText?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of SlickText, making it simple to send important updates effortlessly.
- Users praise the **helpful customer support** , noting quick responses and seamless campaign management for their business needs.
- Users find the **helpful customer support** invaluable for creating and sending successful text campaigns easily.
- Users find SlickText **incredibly easy to use** , appreciating its intuitive interface and seamless onboarding process.
- Users appreciate the **easy communication** features of SlickText, allowing simple messaging and interaction with customers and teams.

##### Cons

- Users are frustrated by the **high costs** and limitations on message usage with SlickText, impacting their overall satisfaction.
- Users express confusion over the **text cost system** , often relying on support to clarify their message limits.
- Users find the platform lacks **advanced automation features** , limiting flexibility in multi-step workflows and integrations.
- Users find the **limited features** of SlickText restrict their ability to track analytics and customize outcomes effectively.
- Users face a **steep learning curve** with SlickText's dashboard and terminology, complicating the initial setup process.

#### What Are Recent G2 Reviews of SlickText?

**["Simple, robust, capable, and well-supported."](https://www.g2.com/survey_responses/slicktext-review-12666409)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/slicktext-review-12666409)

**["Effortless Mass Texting and Smart Keyword Campaigns with SlickText"](https://www.g2.com/survey_responses/slicktext-review-12927767)**

**Rating:** 4.0/5.0 stars

_— Nitin V._

[Read full review](https://www.g2.com/survey_responses/slicktext-review-12927767)

#### What Are G2 Users Discussing About SlickText?

- [What is SlickText used for?](https://www.g2.com/discussions/what-is-slicktext-used-for) - 3 comments

### [Collect.chat](https://www.g2.com/products/collect-chat/reviews)

Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions – 24/7, fully on autopilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds. You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Collect.chat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Collect.chat?

- **Seller:** [Micro.company](https://www.g2.com/sellers/micro-company)
- **Year Founded:** 2021
- **HQ Location:** Newark, DE
- **Twitter:** @microdotcompany  
333 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e442aaf2fb26cabb10a54c291d18f5f31c14dd5ff54981c6b28c1aa12fa6df67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrodotcompany%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 71% Small, 29% Medium

#### What Do G2 Reviewers Say About Collect.chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Collect.chat, significantly boosting their lead generation efforts.
- Users praise the **efficiency** of Collect.chat, noting a significant increase in lead generation.
- Users appreciate the **ease of generating leads** with Collect.chat, noting significant increases in lead acquisition.

##### Cons

- Users feel the **dashboard UX is not user-friendly** and hope for additional features in future updates.
- Users feel the **limited features** of Collect.chat hinder its overall effectiveness and seek improvements in the future.
- Users feel the **dashboard lacks user-friendliness** and are eager for additional features in future updates.

#### What Are Recent G2 Reviews of Collect.chat?

**["Simple, easy-to-use conversational marketing chat bot"](https://www.g2.com/survey_responses/collect-chat-review-1662815)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/collect-chat-review-1662815)

**["Best tools and application for customers clients connect."](https://www.g2.com/survey_responses/collect-chat-review-5238037)**

**Rating:** 4.5/5.0 stars

_— Diwakar K._

[Read full review](https://www.g2.com/survey_responses/collect-chat-review-5238037)

#### What Are G2 Users Discussing About Collect.chat?

- [What is Collect.chat used for?](https://www.g2.com/discussions/what-is-collect-chat-used-for)

### [Joonbot Chatbot Builder](https://www.g2.com/products/joonbot-chatbot-builder/reviews)

Joonbot is a no-code and easy-to-use chatbot builder to boost your conversions. With Joonbot, you can guide, collect and push information to your audience in no time. Some use cases: Get more qualified leads Increase sales Automate customer resolutions

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Joonbot Chatbot Builder?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Lead Gathering:** 7.1/10 (Category avg: 8.4/10)
- **Analytics:** 6.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Joonbot Chatbot Builder?

- **Seller:** [Arnica](https://www.g2.com/sellers/arnica)
- **Year Founded:** 2021
- **HQ Location:** Alpharetta, Georgia
- **Twitter:** @arnicaio  
124 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35b6c80888a16d99de6aed67226d5eee0835f227fc79936eb37367fea6278187&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farnica-io%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 94% Small, 6% Medium

#### What Are Recent G2 Reviews of Joonbot Chatbot Builder?

**["A simple and effective complementary tool"](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973)**

**Rating:** 5.0/5.0 stars

_— Franck L._

[Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4792973)

**["The best app is the one you'll actually be able to use"](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029)**

**Rating:** 5.0/5.0 stars

_— Chris G._

[Read full review](https://www.g2.com/survey_responses/joonbot-chatbot-builder-review-4154029)

#### What Are G2 Users Discussing About Joonbot Chatbot Builder?

- [What is Joonbot Chatbot Builder used for?](https://www.g2.com/discussions/what-is-joonbot-chatbot-builder-used-for)

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