# Best Conversational Marketing Software for Medium-Sized Businesses - Page 2 ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 304 ### Category Stats (Aug 2026) - **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** 360Dialog (+2.74%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,700+ Authentic Reviews - 304+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Marketing Software ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=90225&focus%5B%5D=19432&focus%5B%5D=164832&focus%5B%5D=10366&focus%5B%5D=135441&focus%5B%5D=22329&focus%5B%5D=54467) Highlighted products: HubSpot Marketing Hub, Qualified, Birdeye, Storylane, Podium, GTM Studio - Powered by ZoomInfo, Klaviyo, and Exceed.ai. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=birdeye&focus%5B%5D=storylane&focus%5B%5D=podium&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=klaviyo&focus%5B%5D=exceed-ai&segment=mid-market) **Sponsored** ### Quizell Quizell is an AI-powered conversion platform that helps ecommerce brands and B2B marketing teams turn website visitors into qualified buyers through personalized product recommendation quizzes, lead-capture forms, and interactive funnels. Built for teams that need conversion-focused interactive content without writing code, Quizell is used by 25,000+ brands — including Burberry, SharkNinja, Bauerfeind AG, Ouidad, JOTT, and Clear Minds — and has generated over 50 million leads, delivering an average 32% conversion-rate lift for its customers. What Quizell does: The platform combines a drag-and-drop quiz and funnel builder with an AI engine that generates quiz questions, recommends products based on customer responses, and translates content into 25+ languages. Teams can build product recommendation quizzes (the "find your perfect [product]" experience), lead-qualification forms, personalized onboarding funnels, customer feedback and NPS surveys, waitlist capture, and post-purchase upsells. Quizzes can be embedded directly on a website, deployed as a popup or floating button, or shared as a standalone link. Who it's for: Quizell is built for direct-to-consumer brands, ecommerce retailers (Shopify, Wix, BigCommerce, WooCommerce), and B2B marketing teams that want to personalize the shopping or buying experience and capture higher-intent leads. Use cases span fashion, beauty, health and wellness, supplements, home goods, electronics, and B2B SaaS. Key differentiators: Unlike general-purpose form builders such as Typeform or Jotform, Quizell is purpose-built for ecommerce conversion: it includes a native AI product recommendation engine, deep integrations with ecommerce and email platforms, and analytics specifically focused on product-match performance and revenue attribution. Unlike competitors like ConvertFlow, Octane AI, or Heyflow, Quizell offers a true free plan, a faster setup (most quizzes launch in under 30 minutes), and 30+ native integrations including Shopify, Wix, BigCommerce, Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Google Analytics, plus 8,000+ apps via Zapier and 1,000+ via n8n. Pricing and getting started: Quizell offers a free plan with no credit card required, a 7-day free trial on all paid plans, and paid plans starting at $15/month. An Enterprise plan with a dedicated Customer Success Manager, US/EU data center options, and custom SLAs is available for larger teams. Recognition: Quizell is rated 4.8 on G2, 4.9 on the Shopify App Store, and 4.8 on the Wix App Market. The platform is GDPR-compliant, SOC 2-ready, and offers Two-Factor Authentication, custom data residency (US or EU), and SSO for enterprise customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-08-05T17%3A23%3A22Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=165474&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=fb06ab3fce0584841cde127b1b2352daec556f49001b67612a8c52d3923447e1&secure%5Burl%5D=https%3A%2F%2Fquizell.com%2F%3Fsource%3Dg2&secure%5Burl_type%5D=custom_url) ### [Manychat](https://www.g2.com/products/manychat/reviews) Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is. **Average Rating:** 4.5/5.0 **Total Reviews:** 151 #### How Do G2 Users Rate Manychat? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.2/10 (Category avg: 8.4/10) - **Targeting:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 7.9/10 (Category avg: 8.4/10) #### Who Is the Company Behind Manychat? - **Seller:** [ManyChat](https://www.g2.com/sellers/manychat) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, US - **Twitter:** @ManyChatHQ 3,747 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ef3801e651bd8830c57841dcfa85d4ed3b3aeac3af81b59430dff194590a20c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11058494%2F&secure%5Burl_type%5D=linkedin_company_website) 558 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Founder - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 87% Small, 10% Medium #### What Do G2 Reviewers Say About Manychat? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** in Manychat, enabling quick setup and personalized customer interactions effortlessly. - Users love the **automation features** of Manychat, finding it user-friendly and time-saving for managing interactions. - Users appreciate the **ease of automation** with ManyChat, enhancing response rates and saving valuable time. - Users admire the **user-friendly and intuitive features** of Manychat, enhancing client engagement and streamlining communication effortlessly. - Users find Manychat **extremely user-friendly** , simplifying automations and enhancing client engagement effortlessly. ##### Cons - Users find Manychat's **limited features** restrictive, especially on the free plan, leading to frustration and confusion. - Users feel Manychat is **expensive** , particularly for smaller businesses, and suggest more affordable pricing options. - Users express dissatisfaction with **poor customer support** and unresponsive help links, complicating troubleshooting efforts. - Users report **missing features** in Manychat, leading to frustrations with integrations and support availability. - Users find the **pricing structure inflexible** , limiting access for smaller businesses or individuals on a budget. #### What Are Recent G2 Reviews of Manychat? **["Streamlined Instagram DM Automation, Saves Hours Weekly"](https://www.g2.com/survey_responses/manychat-review-12461079)** **Rating:** 5.0/5.0 stars _— Jordan G._ [Read full review](https://www.g2.com/survey_responses/manychat-review-12461079) **["Streamlined Client Interaction with Robust Automation"](https://www.g2.com/survey_responses/manychat-review-12832287)** **Rating:** 5.0/5.0 stars _— Felipe C._ [Read full review](https://www.g2.com/survey_responses/manychat-review-12832287) #### What Are G2 Users Discussing About Manychat? - [Is many chat free?](https://www.g2.com/discussions/is-many-chat-free) - [What is ManyChat app?](https://www.g2.com/discussions/what-is-manychat-app) - [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) - 1 comment, 1 upvote - [What is ManyChat used for?](https://www.g2.com/discussions/what-is-manychat-used-for) ### [Twixor](https://www.g2.com/products/twixor/reviews) Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 #### How Do G2 Users Rate Twixor? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Gathering:** 9.4/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.7/10) - **Analytics:** 9.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind Twixor? - **Seller:** [Twixor](https://www.g2.com/sellers/twixor) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2244ac6dff87407ef881fe401d796051662fc04bc92b2ee892c2c59cfb6ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwixor%2F&secure%5Burl_type%5D=linkedin_company_website) 111 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Conference Producer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small, 41% Medium #### What Do G2 Reviewers Say About Twixor? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features. - Users appreciate the **analytics dashboard** of Twixor for its convenience in tracking comprehensive data in one place. - Users value the **automation capabilities** of Twixor, praising its efficiency in managing customer interactions effortlessly. - Users appreciate the **efficiency** of Twixor, enabling faster responses and streamlined processes through AI automation. - Users value Twixor's **AI capabilities** , enabling easy bot creation and enhancing client communication through personalized interactions. ##### Cons - Users find the **learning curve challenging** , requiring time to master automation features and complex configurations. - Users note a **steep learning curve** with Twixor, requiring extra training and time to effectively utilize its features. - Users find **limited customization** options with Twixor, making complex tasks feel cumbersome and less efficient. - Users find that the **difficult learning curve** of Twixor requires better documentation and onboarding support for smoother adoption. - Users find Twixor's **complex onboarding process** time-consuming and challenging, requiring additional training for effective use. #### What Are Recent G2 Reviews of Twixor? **["Easy Visual Bot Builder with Stable Performance and Useful Analytics"](https://www.g2.com/survey_responses/twixor-review-12271821)** **Rating:** 4.5/5.0 stars _— Mahmoud H._ [Read full review](https://www.g2.com/survey_responses/twixor-review-12271821) **["Smart automation that cuts down ticket volumes fast"](https://www.g2.com/survey_responses/twixor-review-12956013)** **Rating:** 5.0/5.0 stars _— Abhishek kumar s._ [Read full review](https://www.g2.com/survey_responses/twixor-review-12956013) ### [Drift](https://www.g2.com/products/drift/reviews) Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,203 #### How Do G2 Users Rate Drift? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.4/10) - **Targeting:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.4/10) #### Who Is the Company Behind Drift? - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft 18,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,098 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Medium, 27% Small #### What Do G2 Reviewers Say About Drift? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. ##### Cons - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. #### What Are Recent G2 Reviews of Drift? **["Targeted Lead Generation with Seamless Integration"](https://www.g2.com/survey_responses/drift-review-12263708)** **Rating:** 5.0/5.0 stars _— Siddhaant M._ [Read full review](https://www.g2.com/survey_responses/drift-review-12263708) **["Great service so far!"](https://www.g2.com/survey_responses/drift-review-7956889)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/drift-review-7956889) #### What Are G2 Users Discussing About Drift? - [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for) - [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook) - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What is drift tool?](https://www.g2.com/discussions/what-is-drift-tool) - 1 comment - [How much does drift cost?](https://www.g2.com/discussions/how-much-does-drift-cost) - 1 comment ### [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews) AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners! **Average Rating:** 4.7/5.0 **Total Reviews:** 96 #### How Do G2 Users Rate AtomChat.io? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.8/10 (Category avg: 8.4/10) - **Targeting:** 8.8/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.4/10) #### Who Is the Company Behind AtomChat.io? - **Seller:** [AtomChat.io](https://www.g2.com/sellers/atomchat-io) - **Year Founded:** 2019 - **HQ Location:** Simpsonville, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1208789a48c1822848a3d2f2f8413daa3e8f776ec2ecea379cfd2be000fd84c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatomchat%2F&secure%5Burl_type%5D=linkedin_company_website) 196 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Higher Education, Automotive - **Company Size:** 55% Medium, 35% Small #### What Do G2 Reviewers Say About AtomChat.io? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **smooth performance at scale** of AtomChat.io, facilitating seamless communication in marketplaces. - Users appreciate the **easy setup** of AtomChat.io, enabling a seamless integration into their marketplace experience. - Users love the **seamless integrations** of AtomChat.io, enhancing marketplace functionality without added complexities. - Users highlight the **versatility and integration capacity** of AI technology, appreciating the outstanding staff attention and quality experience. - Users find the **automation capabilities** of AtomChat.io enhance efficiency and improve reporting processes significantly. ##### Cons - Users face **functionality issues** with AtomChat.io, including limited Salesforce integration and inefficient log filtering. - Users face **integration issues** with AtomChat.io, finding Salesforce compatibility limited and recommending other CRM options. - Users find the **AI limitations** of AtomChat.io restrictive, suggesting integration with more flexible CRM options. - Users find the **inefficient filtering of agent logs** to be a significant drawback in AtomChat.io. - Users find the **integration difficulty** with AtomChat.io limits its effectiveness, suggesting other flexible CRM options. #### What Are Recent G2 Reviews of AtomChat.io? **["Exceptional commercial control, but costly"](https://www.g2.com/survey_responses/atomchat-io-review-12196056)** **Rating:** 4.0/5.0 stars _— Jeisson R._ [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12196056) **["Efficient Automation for Sales"](https://www.g2.com/survey_responses/atomchat-io-review-12227453)** **Rating:** 4.0/5.0 stars _— VANESSA C._ [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12227453) ### [LiveChat](https://www.g2.com/products/livechat/reviews) LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 786 #### How Do G2 Users Rate LiveChat? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) #### Who Is the Company Behind LiveChat? - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** www.text.com - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text\_hq 150 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small, 37% Medium #### What Do G2 Reviewers Say About LiveChat? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. ##### Cons - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. #### What Are Recent G2 Reviews of LiveChat? **["Message Sneak Peek Helps You Respond Faster and Stay Proactive"](https://www.g2.com/survey_responses/livechat-review-12764598)** **Rating:** 4.0/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/survey_responses/livechat-review-12764598) **["I never thought reading customer conversations would be this useful"](https://www.g2.com/survey_responses/livechat-review-13039388)** **Rating:** 4.5/5.0 stars _— Yauhen D._ [Read full review](https://www.g2.com/survey_responses/livechat-review-13039388) #### What Are G2 Users Discussing About LiveChat? - [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for) ### [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) 6sense Revenue Marketing is a B2B revenue marketing and account-based go-to-market (GTM) platform that helps marketing and revenue teams identify in-market accounts, prioritize buying groups, and execute coordinated engagement across digital channels using buyer intent and predictive analytics. The platform is built for B2B organizations with long sales cycles and multi-stakeholder buying processes. Typical users included CMOs, demand generation leaders, ABM managers, marketing operations teams, and revenue operations leaders. 6sense Revenue Marketing is commonly evaluated alongside ABM platforms, buyer intent data providers, and revenue intelligence solutions, but is designed to function as a centralized decision and orchestration layer within the broader go-to-market technology stack. 6sense Revenue Marketing aggregates and analyzes large volumes of first-party and third-party data, including buyer intent signals, website engagement, CRM and marketing automation platform data, firmographics, and technographics. AI-driven models asses account fit, buying stage, engagement behavior, and momentum to determine which accounts are actively researching solutions and how close they are to a purchase decision. These insights are continuously updated, allowing marketers to move beyond static lead scoring and rule-based segmentation. The platform embeds intelligence directly into campaign execution through automated workflows that connect advertising platforms, marketing automation platforms, web experiences, and sales engagement tools. Marketing teams can create dynamic audiences, trigger multi-channel campaigns, and adapt messaging and timing based on real-time buyer behavior. AI-powered agents assist with tasks such as personalized outreach, inbound follow-up, and campaign activation, helping teams scale execution while reducing manual effort. Key capabilities of 6sense Revenue Marketing include: -Buyer intent data and predictive analytics for identifying in-market accounts -Account- and buying-group-level prioritization and segmentation -Automated audience activations across advertising, email, web, and sales tools -Workflow orchestration integrated with CRM and marketing automation platforms -Reporting focused on account engagement, pipeline influence, and revenue impact Common use cases include account-based marketing (ABM/ABX), intent-based demand generation, inbound lead follow-up, pipeline acceleration, and marketing and sales alignment around shared account qualification models. 6sense Revenue Marketing is designed to support revenue-focused marketing execution rather than lead volume optimization. By aligning buyer intent data, predictive prioritization, and cross-channel activation in a single platform, it helps organizations measure marketing effectiveness based on account progression and pipeline contribution instead of surface-level engagement metrics. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,457 #### How Do G2 Users Rate 6sense Revenue Marketing? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.8/10 (Category avg: 8.4/10) - **Targeting:** 8.1/10 (Category avg: 8.7/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind 6sense Revenue Marketing? - **Seller:** [6sense](https://www.g2.com/sellers/6sense) - **Company Website:** www.6sense.com - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @6senseInc 16,911 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f878e074ce08af240ccf2d7686f8d0354b1eb43cda29c97a85bc1341f9d67152&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3677944%2F&secure%5Burl_type%5D=linkedin_company_website) 1,653 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Medium, 37% Large #### What Do G2 Reviewers Say About 6sense Revenue Marketing? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **insightful intent data** from 6sense, enhancing ad strategies and streamlining account segmentation. - Users value the **ease of use** of 6sense Revenue Marketing, allowing seamless setup of segments and alerts. - Users appreciate the **advanced targeting features** of 6sense Revenue Marketing, enhancing campaign effectiveness and audience engagement. - Users value the **easy-to-use lead generation features** of 6sense, providing crucial insights for successful campaigns. - Users appreciate the **clear visibility into the buying journey** that 6sense provides, aiding in strategic ad placement. ##### Cons - Users face a **steep learning curve** with 6sense Revenue Marketing, struggling with setup and data interpretation. - Users often experience a **steep learning curve** and slow performance, making it challenging to maximize the platform's benefits. - Users find the **learning difficulty** significant, with challenges in understanding and navigating the detailed taxonomy and UI. - Users struggle with the **complexity of setup** , requiring significant time investment before experiencing value from 6sense. - Users find the **missing features** make setup complex and limit visibility into individual engagement for effective outreach. #### What Are Recent G2 Reviews of 6sense Revenue Marketing? **["Intent Data That Transforms Account Prioritization"](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-13162435)** **Rating:** 4.0/5.0 stars _— Deepak K._ [Read full review](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-13162435) **["6sense Awesome Platform for Lead Generation & Customer Growth"](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-11488985)** **Rating:** 5.0/5.0 stars _— Rana M._ [Read full review](https://www.g2.com/survey_responses/6sense-revenue-marketing-review-11488985) ### [Regal](https://www.g2.com/products/regal/reviews) Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 #### How Do G2 Users Rate Regal? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.2/10 (Category avg: 8.4/10) - **Targeting:** 9.8/10 (Category avg: 8.7/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind Regal? - **Seller:** [Regal Voice](https://www.g2.com/sellers/regal-voice) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5719005291e7e7b7b9c6ad61ad4b04ca326fc645a41943dd427847041a74b472&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fregal-io%2F&secure%5Burl_type%5D=linkedin_company_website) 130 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 76% Medium, 20% Small #### What Do G2 Reviewers Say About Regal? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of Regal, enhancing communication and operational efficiency in call center environments. - Users value the **user-friendly interface and seamless integration** of Regal, significantly enhancing communication and productivity. - Users find Regal remarkably **easy to use** , streamlining communication and setup while enhancing overall call center efficiency. - Users praise Regal for its **automation features** , making communication seamless and workflow integration effortless. - Users praise Regal for its **excellent customer support** , ensuring prompt assistance and addressing questions effectively. ##### Cons - Users face a **steep learning curve** with Regal, requiring significant time to master the reporting and metrics functionalities. - Users find Regal's **reporting capabilities inadequate** , lacking real-time metrics and overwhelming in complexity for effective use. - Users find Regal's **limited features** on the admin side frustrating, affecting their overall experience and functionality. - Users find the **complexity of Regal** challenging, especially with existing systems and advanced workflows. - Users note **missing features** in Regal, especially on the admin side, hindering a fully functional experience. #### What Are Recent G2 Reviews of Regal? **["Effortless Automation and Outstanding Support"](https://www.g2.com/survey_responses/regal-review-12064580)** **Rating:** 5.0/5.0 stars _— Sudeep P._ [Read full review](https://www.g2.com/survey_responses/regal-review-12064580) **["Knowledgeable Experts and a Human Touch"](https://www.g2.com/survey_responses/regal-review-13060961)** **Rating:** 5.0/5.0 stars _— Vince F._ [Read full review](https://www.g2.com/survey_responses/regal-review-13060961) ### [Gallabox](https://www.g2.com/products/gallabox/reviews) Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. **Average Rating:** 4.6/5.0 **Total Reviews:** 164 #### How Do G2 Users Rate Gallabox? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.2/10 (Category avg: 8.4/10) - **Targeting:** 8.4/10 (Category avg: 8.7/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind Gallabox? - **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap) - **Company Website:** gallabox.com - **Year Founded:** 2020 - **HQ Location:** Chennai, IN - **Twitter:** @gallabox 147 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6ec7be6c60ea5bd83d2b06f60d6f001099dddcd8f2f383aeeb3957ee146b1aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgallabox%2F&secure%5Burl_type%5D=linkedin_company_website) 91 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Apparel & Fashion - **Company Size:** 73% Small, 21% Medium #### What Do G2 Reviewers Say About Gallabox? _AI-generated summary from verified user reviews_ ##### Pros - Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective. - Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively. - Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication. - Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications. - Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication. ##### Cons - Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management. - Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization. - Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs. - Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup. - Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting. #### What Are Recent G2 Reviews of Gallabox? **["Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient"](https://www.g2.com/survey_responses/gallabox-review-12510483)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483) **["Gallabox is working great for us"](https://www.g2.com/survey_responses/gallabox-review-11460896)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896) ### [Text Request](https://www.g2.com/products/text-request/reviews) Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. **Average Rating:** 4.6/5.0 **Total Reviews:** 953 #### How Do G2 Users Rate Text Request? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.1/10 (Category avg: 8.4/10) - **Targeting:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.4/10) #### Who Is the Company Behind Text Request? - **Seller:** [Text Request](https://www.g2.com/sellers/text-request) - **Company Website:** www.textrequest.com - **Year Founded:** 2014 - **HQ Location:** Chattanooga, Tennessee - **Twitter:** @Text\_Request 642 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc395963b1bc8ed3fe4d22b948a90cf95156a1e093ef3b4ecbfeb46522f5d62e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4807820%2F&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Office Manager, Owner - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Small, 31% Medium #### What Do G2 Reviewers Say About Text Request? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive and user-friendly interface** of Text Request, enhancing client interaction and engagement. - Users value the **effortless communication** provided by Text Request, enhancing customer service and efficiency significantly. - Users appreciate the **easy communication** features of Text Request, facilitating seamless interactions with customers and coworkers. - Users find Text Request to be **intuitive and user-friendly** , greatly enhancing client communication and engagement. - Users value the **easy-to-use client interaction** features of Text Request, enhancing engagement and communication strategies effectively. ##### Cons - Users are frustrated by **missing features** like auto-updating conversations and improved UI customization options. - Users find **limited features** in Text Request, particularly missing video support and unclear pricing for plans. - Users find the **cost prohibitive** for small and medium businesses compared to other available free platforms. - Users experience **inconsistent notifications** , often receiving sounds for messages that are already marked as read. - Users often face **software glitches** that disrupt their messaging experience, causing frustrations and missed communications. #### What Are Recent G2 Reviews of Text Request? **["The best alternative to ZipWhip"](https://www.g2.com/survey_responses/text-request-review-8982757)** **Rating:** 5.0/5.0 stars _— Jacqui B._ [Read full review](https://www.g2.com/survey_responses/text-request-review-8982757) **["Powerful Keyword Campaigns and Message Tagging for Clearer Client Metrics"](https://www.g2.com/survey_responses/text-request-review-12950921)** **Rating:** 5.0/5.0 stars _— Michael B._ [Read full review](https://www.g2.com/survey_responses/text-request-review-12950921) #### What Are G2 Users Discussing About Text Request? - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [What are the common features of text messaging?](https://www.g2.com/discussions/what-are-the-common-features-of-text-messaging) ### [Breakout](https://www.g2.com/products/breakout-2025-03-16/reviews) Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout greets every visitor like it already knows them: Breakout instantly recognizes who’s on your site—based on UTM, company, or behavior—and kicks off a smart, friendly conversation using AI that actually sounds human. 2\ Breakout handles every question instantly and keeps the lead warm - The AI SDR chats with your buyers 24/7, answers their questions, and gently nudges them toward conversion—so no one slips through the cracks. 3\ Breakout gives live, personalized demos—on the spot - Whether it’s a quick voice walkthrough or a custom slide deck, Breakout shows buyers exactly what they need, right when they need it. 4\ Breakout books the right meeting, even after hours - It finds the right rep, checks calendars, and schedules the meeting—so your team wakes up to new pipeline every day. **Average Rating:** 5.0/5.0 **Total Reviews:** 27 #### How Do G2 Users Rate Breakout? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 10.0/10 (Category avg: 8.4/10) - **Targeting:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 9.9/10 (Category avg: 8.4/10) #### Who Is the Company Behind Breakout? - **Seller:** [Breakout](https://www.g2.com/sellers/breakout-967944ef-8f44-413c-ae5a-201f848a8d30) - **Year Founded:** 2024 - **HQ Location:** San Francisco Bay Area, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac01312ab5f35969231e8a0a57a713bd9162325cf290b68e4c648abf8dda1600&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbreakoutai%2F&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About Breakout? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **time-saving capabilities** of Breakout, facilitating efficient scheduling and engaging conversations effortlessly. - Users enjoy the **ease of use** of Breakout, appreciating its quick installation and intuitive dashboard. - Users value the **efficient implementation and seamless integrations** of Breakout, which enhance user engagement and streamline processes. - Users value the **seamless integrations** of Breakout, enhancing real-time engagement and automating inbound pipelines efficiently. - Users commend the **easy setup** of Breakout, allowing for quick installation and seamless integration into workflows. ##### Cons - Users find the **feature complexity** of Breakout can overwhelm non-technical teams during initial setup and configuration. - Users seek **limited analytics** in Breakout, desiring deeper insights to enhance their configuration and performance analysis. - Users note a **lack of advanced features** in Breakout, requiring more templates and deeper analytics for effective use. - Users note **AI's limitations** in handling complex conversations, requiring human intervention for optimal results in certain industries. - Users report **buggy software** issues in Breakout, which can hinder performance and require human intervention for complex tasks. #### What Are Recent G2 Reviews of Breakout? **["💬A gamechanger for our conversion rates"](https://www.g2.com/survey_responses/breakout-review-11214770)** **Rating:** 5.0/5.0 stars _— Sanjay G._ [Read full review](https://www.g2.com/survey_responses/breakout-review-11214770) **["A gamechanger for our conversion rates"](https://www.g2.com/survey_responses/breakout-review-11503544)** **Rating:** 5.0/5.0 stars _— Shubhanshu S._ [Read full review](https://www.g2.com/survey_responses/breakout-review-11503544) ### [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer experience. From retail to financial services, hospitality to gaming, businesses create experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400+ brands around the world, including American Eagle, Sonepar, and Pandora. The target audience for Bloomreach encompasses commerce businesses of all sizes that are looking to optimize customer interactions and drive sales growth. Its suite of products is particularly beneficial for marketers, content creators, and ecommerce managers who aim to improve customer engagement and conversion rates. Bloomreach is well-suited for brands operating across multiple channels, as it provides a cohesive strategy to connect with customers effectively. Use cases include personalized marketing campaigns, enhanced product discovery, streamlined content management, and AI-driven customer service, making it a versatile tool for various business needs. Key features of Bloomreach include its Engagement platform, which offers robust marketing automation capabilities that enable businesses to deliver personalized messages and offers based on customer behavior. The Discovery solution enhances the search experience on ecommerce sites, ensuring that customers can easily find products that match their interests. Additionally, the Content product functions as a headless content management system (CMS), allowing for flexible content delivery across various platforms. The Clarity tool, an AI-powered conversational shopping assistant, further enriches the customer experience by facilitating real-time interactions and support. The integration of Loomi, Bloomreach's AI for ecommerce, significantly amplifies the platform's capabilities by enabling rapid data processing and analysis. This results in new pathways for customers to engage with products, ultimately leading to increased profitability and accelerated business growth. Bloomreach is designed to simplify complex tasks, offering advanced customer journeys, social ad retargeting, omnichannel support, and AI-powered optimization. This comprehensive feature set provides a holistic view of the customer, optimizing experiences across all channels. The platform is also cost-effective and faster to deploy compared to competitors, reducing reliance on third-party solutions and lowering the total cost of ownership. With high ratings in customer reviews, Bloomreach is recognized for the quality of its user guides, support, and overall reliability, making it a valuable asset for businesses seeking to enhance their ecommerce strategies. **Average Rating:** 4.6/5.0 **Total Reviews:** 766 #### How Do G2 Users Rate Bloomreach? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Gathering:** 6.3/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Bloomreach? - **Seller:** [Bloomreach](https://www.g2.com/sellers/bloomreach) - **Company Website:** www.bloomreach.com - **Year Founded:** 2009 - **HQ Location:** Mountain View, CA - **Twitter:** @bloomreach\_tm 10,400 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3fea6edee32fac5b3c6202f39bea693a3046a210909e31f453a826a29715ee3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbloomreach%2F&secure%5Burl_type%5D=linkedin_company_website) 1,140 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CRM Manager, Marketing Manager - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 49% Medium, 28% Small #### What Do G2 Reviewers Say About Bloomreach? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Bloomreach, enabling seamless access to insights and effective marketing orchestration. - Users appreciate the **intuitive ease of use** and powerful insights provided by Bloomreach’s reporting tools. - Users appreciate the **intuitive segmentation and targeting** capabilities of Bloomreach, enhancing their customer engagement significantly. - Users highly praise the **outstanding customer support** from Bloomreach, noting their responsiveness and helpfulness in every issue. - Users find Bloomreach to have a **highly intuitive interface** , making it easy for teams to utilize effectively. ##### Cons - Users find the **steep learning curve** of Bloomreach frustrating, impacting efficiency and overall user-friendliness. - Users find **limited features** in Bloomreach, particularly with searchable fields and email design options affecting overall capability. - Users face **missing features** in Bloomreach, affecting searchable fields and report data downloads, necessitating workarounds. - Users experience a **challenging learning curve** with Bloomreach, requiring time and support to navigate its complexity. - Users find the **difficult learning curve** of Bloomreach challenging, requiring time and proper onboarding for effective use. #### What Are Recent G2 Reviews of Bloomreach? **["Bloomreach Makes Personalisation Easy with Powerful Segmentation and Automation"](https://www.g2.com/survey_responses/bloomreach-review-13078543)** **Rating:** 4.0/5.0 stars _— megan l._ [Read full review](https://www.g2.com/survey_responses/bloomreach-review-13078543) **["Bloomreach Still Shines Years Later"](https://www.g2.com/survey_responses/bloomreach-review-7757853)** **Rating:** 5.0/5.0 stars _— Denise R._ [Read full review](https://www.g2.com/survey_responses/bloomreach-review-7757853) #### What Are G2 Users Discussing About Bloomreach? - [What is Bloomreach used for?](https://www.g2.com/discussions/what-is-bloomreach-used-for) - 2 comments ### [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,894 #### How Do G2 Users Rate Tidio? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.8/10 (Category avg: 8.4/10) - **Targeting:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.4/10) #### Who Is the Company Behind Tidio? - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx 1,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. ##### Cons - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. #### What Are Recent G2 Reviews of Tidio? **["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13183557) **["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 #### How Do G2 Users Rate Ada? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.1/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 7.5/10 (Category avg: 8.4/10) #### Who Is the Company Behind Ada? - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada\_cx 1,943 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad2ec3d1c757d214ada85e31783b3d8ee10f12549c4e3641bf8c1ba7169eaa39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16194366%2F&secure%5Burl_type%5D=linkedin_company_website) 775 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Medium, 20% Small #### What Do G2 Reviewers Say About Ada? _AI-generated summary from verified user reviews_ ##### Pros - Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks. - Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity. - Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration. - Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities. - Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout. ##### Cons - Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features. - Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer. - Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience. - Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions. - Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming. #### What Are Recent G2 Reviews of Ada? **["Enhancing Customer Support with Powerful Integrations"](https://www.g2.com/survey_responses/ada-review-12382752)** **Rating:** 4.5/5.0 stars _— Victor W._ [Read full review](https://www.g2.com/survey_responses/ada-review-12382752) **["Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"](https://www.g2.com/survey_responses/ada-review-12893288)** **Rating:** 5.0/5.0 stars _— Danielle G._ [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### [ViaSay](https://www.g2.com/products/viasay/reviews) Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership. **Average Rating:** 4.6/5.0 **Total Reviews:** 49 #### How Do G2 Users Rate ViaSay? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.0/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind ViaSay? - **Seller:** [ViaSay](https://www.g2.com/sellers/viasay) - **Year Founded:** 2016 - **HQ Location:** Paris, Île-de-France - **Twitter:** @Mindsay\_ai 1,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac267c5756aacf1c92985b758e58579ed1de3e6fdd8389952cd48906e70779ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10657010%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism - **Company Size:** 50% Medium, 34% Large #### What Do G2 Reviewers Say About ViaSay? _AI-generated summary from verified user reviews_ ##### Pros - Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance. - Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides. - Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system. - Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager. - Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use. ##### Cons - Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges. - Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements. - Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly. - Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements. #### What Are Recent G2 Reviews of ViaSay? **["Working with Laiye is a true pleasure"](https://www.g2.com/survey_responses/viasay-review-7897968)** **Rating:** 4.5/5.0 stars _— Elien D._ [Read full review](https://www.g2.com/survey_responses/viasay-review-7897968) **["Excellent BOT to improve our customer service"](https://www.g2.com/survey_responses/viasay-review-5190384)** **Rating:** 5.0/5.0 stars _— María Dolores L._ [Read full review](https://www.g2.com/survey_responses/viasay-review-5190384) #### What Are G2 Users Discussing About ViaSay? - [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for) ### [Smartsupp](https://www.g2.com/products/smartsupp/reviews) Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. **Average Rating:** 4.7/5.0 **Total Reviews:** 959 #### How Do G2 Users Rate Smartsupp? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.2/10 (Category avg: 8.4/10) - **Targeting:** 8.2/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.4/10) #### Who Is the Company Behind Smartsupp? - **Seller:** [Smartsupp](https://www.g2.com/sellers/smartsupp) - **Year Founded:** 2013 - **HQ Location:** Brno, South Moravia - **Twitter:** @SmartsuppCOM 441 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51ac950f8182cc23422a3d00e7f6588c5baf7de60923531f6be2f1962112a290&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5005135%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 96% Small, 3% Medium #### What Do G2 Reviewers Say About Smartsupp? _AI-generated summary from verified user reviews_ ##### Pros - Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. - Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. - Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. - Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. - Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. ##### Cons - Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. - Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. - Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. - Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. - Users find the **chat management lacking** , struggling with limited message editing and poor support communication. #### What Are Recent G2 Reviews of Smartsupp? **["Effortless Automation with Multilingual Excellence"](https://www.g2.com/survey_responses/smartsupp-review-12259097)** **Rating:** 4.0/5.0 stars _— Blessed P._ [Read full review](https://www.g2.com/survey_responses/smartsupp-review-12259097) **["Smartsupp’s All-in-One Live Chat, Chatbots, and Visitor Tracking Boosts Conversions"](https://www.g2.com/survey_responses/smartsupp-review-12542937)** **Rating:** 5.0/5.0 stars _— Andrea P._ [Read full review](https://www.g2.com/survey_responses/smartsupp-review-12542937) #### What Are G2 Users Discussing About Smartsupp? - [What is Smartsupp used for?](https://www.g2.com/discussions/what-is-smartsupp-used-for) - [‹ Prev‹ Prev](/categories/conversational-marketing/mid-market?order=g2_score#product-list) - [1](/categories/conversational-marketing/mid-market?order=g2_score#product-list) - 2 - [3](/categories/conversational-marketing/mid-market?order=g2_score&page=3#product-list) - [4](/categories/conversational-marketing/mid-market?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/conversational-marketing/mid-market?order=g2_score&page=3#product-list) Spotlight Categories [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms) [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) [SAP Store Software](https://www.g2.com/categories/sap-store) [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) - [Customer Journey Analytics](/categories/customer-journey-analytics) [Browse Conversational Marketing Themes](/categories/conversational-marketing/themes)