# Top Free Conversational Support Software - Page 5

## How Many Conversational Support Software Products Does G2 Track?

**Total Products under this Category:** 203

### Category Stats (Aug 2026)

- **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Chatwoot (+0.69%) - Among all products in this category, Chatwoot recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversational Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 66,600+ Authentic Reviews
- 203+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Support Software
 ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium)

**Sponsored**

### Ada

Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-03T13%3A23%3A13Z&secure%5Bdisplayable_resource_id%5D=1896&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1896&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%2Ffree%3Fpage%3D5&secure%5Btoken%5D=bf4bc73e58a489b6d0f60af172630ca2e930530687bfa8bec08e1a6eb8936b8c&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Flp%2Fconversational-ai-for-customer-service%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [BotSpace](https://www.g2.com/products/botspace/reviews)

BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate BotSpace?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)

#### Who Is the Company Behind BotSpace?

- **Seller:** [BotSpace](https://www.g2.com/sellers/botspace)
- **Year Founded:** 2017
- **HQ Location:** Pune, Maharashtra
- **Twitter:** @botspaceHQ  
55 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac0055dff93bfdb5044c609c265c520ac43e62712793c79d5415f51c23177280&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotspacehq&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 70% Small, 27% Medium

#### What Do G2 Reviewers Say About BotSpace?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive interface** of BotSpace, making WhatsApp marketing efficient and enjoyable to navigate.
- Users praise the **exceptional customer support** of BotSpace, highlighting their dedication and responsiveness to queries.
- Users commend the **automation features** of BotSpace, making WhatsApp marketing effortless and efficient for businesses.
- Users appreciate the **easy integrations** with CRM systems like Hubspot, streamlining workflows and enhancing productivity effectively.
- Users appreciate the **intuitive and user-friendly interface** of BotSpace, making WhatsApp marketing efficient and accessible.

##### Cons

- Users feel that the **pricing can be high** for BotSpace, especially for additional numbers across different countries.
- Users find the **pricing a bit costly** , especially for additional numbers, impacting those operating in multiple countries.
- Users express frustration over **delayed response times** from customer support, impacting their ability to resolve issues swiftly.
- Users experience **poor customer support** , with unqualified assistance and long wait times for urgent issues.
- Users express frustration with **time delays** in support responses, impacting their ability to manage channels efficiently.

#### What Are Recent G2 Reviews of BotSpace?

**["Botspace is an exceptional WhatsApp marketing and automation tool!"](https://www.g2.com/survey_responses/botspace-review-10963909)**

**Rating:** 5.0/5.0 stars

_— Abhi R._

[Read full review](https://www.g2.com/survey_responses/botspace-review-10963909)

**["Cooperative Team"](https://www.g2.com/survey_responses/botspace-review-11353049)**

**Rating:** 4.5/5.0 stars

_— ARTI R._

[Read full review](https://www.g2.com/survey_responses/botspace-review-11353049)

### [brandy.im](https://www.g2.com/products/brandy-im/reviews)

Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate brandy.im?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind brandy.im?

- **Seller:** [Brandy.im](https://www.g2.com/sellers/brandy-im)
- **Year Founded:** 2015
- **HQ Location:** Lisbon, PT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cb5bf9deb2eb3e20d30cbb57a2b4b658aeb46f5b90faac13af852c68ec554e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrandy-im&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 23% Large

#### What Are Recent G2 Reviews of brandy.im?

**["Robust Chat Platform Delivering Outstanding Results"](https://www.g2.com/survey_responses/brandy-im-review-8087542)**

**Rating:** 5.0/5.0 stars

_— Igor D._

[Read full review](https://www.g2.com/survey_responses/brandy-im-review-8087542)

**["Streamlined Customer Communication with Brandy platform"](https://www.g2.com/survey_responses/brandy-im-review-8046157)**

**Rating:** 5.0/5.0 stars

_— Maxim M._

[Read full review](https://www.g2.com/survey_responses/brandy-im-review-8046157)

### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews)

Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

**Average Rating:** 4.9/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Chatway Live Chat?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Chatway Live Chat?

- **Seller:** [Chatway](https://www.g2.com/sellers/chatway)
- **Year Founded:** 2014
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @chatway\_inc  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b26848945bf5ee0d1f415fd03b36fa1c79f42a96b8f67f0d84579e4af41fe07&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5812499%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Chatway Live Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Chatway Live Chat, making customer interactions seamless and efficient.
- Users rave about the **excellent customer support** of Chatway Live Chat, making their experience efficient and pleasant.
- Users love the **easy setup** of Chatway Live Chat, allowing quick integration and seamless communication management.
- Users appreciate the **simplicity and ease of use** of Chatway Live Chat, enhancing efficiency for small teams.
- Users find **easy communication** with Chatway Live Chat essential for immediate responses and seamless integrations into websites.

##### Cons

- Users feel that the **customization options are limited** , wishing for more control over design and features.
- Users find the service **expensive** , wishing for a more scalable pricing model based on user count.
- Users find the **limitations of the free version** restrictive, particularly with single-user access and short chat history.
- Users are frustrated by the lack of **chatbot capabilities** , limiting automated responses and support outside business hours.
- Users find **integration issues** with Chatway Live Chat that can disrupt the seamless experience they desire.

#### What Are Recent G2 Reviews of Chatway Live Chat?

**["Simple and Effective Live Chat for Customer Support"](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)**

**Rating:** 5.0/5.0 stars

_— salman i._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)

**["Solves 95% of our support requests on it's own"](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)**

**Rating:** 5.0/5.0 stars

_— Moshe F S._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)

### [CX Genie](https://www.g2.com/products/cx-genie/reviews)

CX Genie is an all-in-one customer support platform integrated with AI, designed to help businesses of all sizes – from solopreneurs and startups to scaling companies – deliver exceptional customer experiences. CX Genie streamlines internal operations, enables seamless 5-star multi-channel support, boosts customer engagement, and drives business growth.

**Average Rating:** 4.3/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate CX Genie?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 5.6/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.2/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind CX Genie?

- **Seller:** [CX Genie](https://www.g2.com/sellers/cx-genie)
- **Year Founded:** 2023
- **HQ Location:** Midview City, SG
- **Twitter:** @genie\_cx  
78 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70e05a111c89c04719807eb7c671bb173c6f72a28fa3acf14aea7284cc7fac2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcxgenie%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About CX Genie?

_AI-generated summary from verified user reviews_

##### Pros

- Users find CX Genie to provide **ease of use** , making chatbot creation and integration remarkably simple and efficient.
- Users love the **top-notch UI/UX** of CX Genie, which simplifies chatbot creation and integration with various platforms.
- Users value the **quick response time** of CX Genie, enabling timely query resolution through seamless integrations.
- Users value the **seamless integration** with WhatsApp and Shopify, enhancing responsiveness and efficiency in handling queries.
- Users value the **real-time analytics** of CX Genie, enabling informed decision-making and insight into customer interactions.

##### Cons

- Users find the **learning curve steep** , as CX Genie requires training and is not free to use.
- Users find the **steep learning curve** of CX Genie challenging, requiring extensive training to utilize effectively.
- Users identify **minor chatbot issues** in CX Genie, but appreciate the quick and reliable support available via Discord.
- Users notice **chat functionality issues** in CX Genie, though they appreciate the responsive support team on Discord.
- Users note **minor chat workflow issues** in CX Genie, though they appreciate the fast support on Discord.

#### What Are Recent G2 Reviews of CX Genie?

**["The Chatbot Builder with the Best UI/UX!"](https://www.g2.com/survey_responses/cx-genie-review-11596409)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/cx-genie-review-11596409)

**["Great chatbot application"](https://www.g2.com/survey_responses/cx-genie-review-11134495)**

**Rating:** 4.0/5.0 stars

_— Meli C._

[Read full review](https://www.g2.com/survey_responses/cx-genie-review-11134495)

### [Desku.io](https://www.g2.com/products/desku-io/reviews)

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.

**Average Rating:** 4.8/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Desku.io?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Desku.io?

- **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io)
- **Year Founded:** 2022
- **HQ Location:** Dover, US
- **Twitter:** @DeskuHQ  
52 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ed03bb3c430c01305a20b6fa5e78c1176ba1080b1384b64448e37a9277d99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdesku-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 77% Small, 23% Medium

#### What Do G2 Reviewers Say About Desku.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly.
- Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly.
- Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions.
- Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support.
- Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable.

##### Cons

- Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus.
- Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future.
- Users report **notification issues** with chat management, affecting prompt responses when switching tabs.
- Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features.
- Users feel that the **AI features could be enhanced** for improved functionality and user experience.

#### What Are Recent G2 Reviews of Desku.io?

**["Desku helps us automate handling of general incoming enquiries."](https://www.g2.com/survey_responses/desku-io-review-9756331)**

**Rating:** 5.0/5.0 stars

_— Tushar C._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331)

**["Finally a Support System that just makes sense"](https://www.g2.com/survey_responses/desku-io-review-6542366)**

**Rating:** 5.0/5.0 stars

_— Steven G._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366)

#### What Are G2 Users Discussing About Desku.io?

- [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment

### [Rasa](https://www.g2.com/products/rasa/reviews)

Rasa is the leader in generative conversational AI, empowering enterprises to optimize customer service processes and reduce costs by enabling next-level AI assistant development and operation at scale. Combining pro-code and no-code options, our platform allows cross-team collaboration for smarter and faster AI assistant building to accelerate time-to-value significantly. Our unique approach transparently leverages an LLM-native dialogue engine that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences. Rasa provides the data privacy, security, and scalability our Fortune 500 enterprise customers need.

**Average Rating:** 4.0/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Rasa?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Rasa?

- **Seller:** [Rasa](https://www.g2.com/sellers/rasa)
- **Year Founded:** 2016
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78f9ff5a9b3c04c51e099b4d5d4b92877bc671b20911ab65a2aeb4d460de0a7e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4836263&secure%5Burl_type%5D=linkedin_company_website)  
196 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 82% Small, 18% Large

#### What Are Recent G2 Reviews of Rasa?

**["rasa is a powerful NLP tool for creating state-of-the-art conversational ai apps across web, API."](https://www.g2.com/survey_responses/rasa-review-7833307)**

**Rating:** 4.0/5.0 stars

_— James B._

[Read full review](https://www.g2.com/survey_responses/rasa-review-7833307)

**["Rasa Enterprise is fantastic"](https://www.g2.com/survey_responses/rasa-review-8623484)**

**Rating:** 5.0/5.0 stars

_— Kosta D._

[Read full review](https://www.g2.com/survey_responses/rasa-review-8623484)

#### What Are G2 Users Discussing About Rasa?

- [What algorithm does Rasa use?](https://www.g2.com/discussions/what-algorithm-does-rasa-use)
- [What is Rasa programming?](https://www.g2.com/discussions/what-is-rasa-programming)
- [What is Rasa used for?](https://www.g2.com/discussions/what-is-rasa-used-for)
- [What are the features of Rasa?](https://www.g2.com/discussions/what-are-the-features-of-rasa)

### [Diabolocom](https://www.g2.com/products/diabolocom/reviews)

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

**Average Rating:** 4.3/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Diabolocom?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Diabolocom?

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** www.diabolocom.com
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 60% Medium, 29% Small

#### What Do G2 Reviewers Say About Diabolocom?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows.
- Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance.
- Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency.
- Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support.
- Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience.

##### Cons

- Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting.
- Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively.
- Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration.
- Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes.
- Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs.

#### What Are Recent G2 Reviews of Diabolocom?

**["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)**

**Rating:** 4.5/5.0 stars

_— Martin F._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328)

**["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)**

**Rating:** 4.5/5.0 stars

_— albane l._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309)

### [MonoChat](https://www.g2.com/products/bordo-io-monochat/reviews)

MonoChat is an all-in-one AI-powered communication and automation platform that enables businesses to manage all customer interactions from a single, centralized dashboard — across WhatsApp, Instagram, Facebook Messenger, Telegram, Google Business Messages, and WebChat. Built for modern businesses seeking scalability, MonoChat goes far beyond traditional live chat systems. It combines multi-channel messaging, AI agent orchestration, and workflow automation to help teams streamline customer communication, sales, and support operations in one unified experience. Whether you're a real estate agency scheduling appointments via WhatsApp, a dental clinic handling 24/7 inquiries through Instagram DMs, or a travel agency selling tours via Telegram — MonoChat gives you the tools to automate, personalize, and scale your conversations. Key Capabilities: 🔁 Omnichannel Inbox: Manage conversations from all channels in one shared inbox. 🤖 AI Assistant Orchestration: Build and deploy AI agents tailored to each business scenario — from answering FAQs to generating leads or completing bookings. 🧩 Custom Integration Layer: Connect MonoChat with your existing systems (CRMs, ERPs, booking tools) using APIs or MonoChat’s JS-based custom functions. 🛠️ No-Code Flow Builder: Design intelligent customer journeys using complex event processing — rule-based, AI-driven, or hybrid. 💬 Hybrid Agent Support: Seamlessly switch between AI agents and human agents, ensuring personalized service at scale. 📈 Custom Dashboards & Reporting: Track metrics, build dashboards, and monitor conversation performance across channels. Why Businesses Choose MonoChat: - Speed-to-launch: Set up an AI-powered chatbot and start engaging customers in under 15 minutes. - Built-in AI App Store (MonoStore): Choose from industry-specific AI bots tailored for real estate, automotive, clinics, NGOs, and more. - No developer dependency: Empower business teams to build and deploy without writing code. - Flexible monetization: Subscription plans, support tiers, and usage-based billing supported out of the box. MonoChat is already trusted by companies in real estate, healthcare, tourism, automotive, and nonprofit sectors to automate conversations, generate leads, and boost conversions — all without the need for a website. If you’re looking to turn every message into an opportunity — fast, smart, and at scale — MonoChat is the platform built for you.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate MonoChat?

- **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind MonoChat?

- **Seller:** [Bordo.io](https://www.g2.com/sellers/bordo-io)
- **Year Founded:** 2011
- **HQ Location:** Samsun, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ba6456c4954d7e2c92cf02bafcac32a627a67e79d999366766a82bc35c9b0ab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbordoio&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About MonoChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of MonoChat, facilitating quick onboarding and efficient chat management for new agents.
- Users value the **responsive customer support** of MonoChat, appreciating their flexibility and commitment to meeting needs.
- Users value the **helpful support team** of MonoChat, ensuring responsive and adaptable solutions for their needs.
- Users value the **real-time customer support** of MonoChat, enhancing user experience and simplifying chat management.
- Users appreciate the **robust, insightful analytics** of MonoChat, enhancing their customer support and chat management experience.

##### Cons

- Users experience **slow performance** during high traffic, leading to delays that can hinder their overall experience.
- Users find that MonoChat has **limited capabilities** , struggling with complex queries and advanced interactions.
- Users experience occasional **delays** in loading speed, which can affect the overall experience with MonoChat.
- Users find that MonoChat has **limited AI capabilities** , struggling with complex queries beyond simple customer questions.
- Users find the **limited customization options** of MonoChat restrictive, impacting their overall experience negatively.

#### What Are Recent G2 Reviews of MonoChat?

**["Real-Time Support and Insightful Analytics Made Easy"](https://www.g2.com/survey_responses/monochat-review-12075389)**

**Rating:** 4.0/5.0 stars

_— Natalie H._

[Read full review](https://www.g2.com/survey_responses/monochat-review-12075389)

**["Pleasure to work with Monochat"](https://www.g2.com/survey_responses/monochat-review-11770709)**

**Rating:** 4.5/5.0 stars

_— Liliana H._

[Read full review](https://www.g2.com/survey_responses/monochat-review-11770709)

### [Oration](https://www.g2.com/products/oration-ai-oration/reviews)

Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25 million calls, proving that AI can handle complexity at a global scale. Be Human at Scale Designed for the high-stakes demands of mid-market B2C businesses, our agents master voice, email, and chat with human-grade precision—delivering measurable CSAT growth while radically reducing operational overhead. Infinite Scale, Zero Friction - Radical Cost Efficiency: Reduce cost-per-contact by 60-70%. - Zero Wait Times, 24/7: Eliminate the 3-5 minute hold times common in traditional support. Oration provides instant, natural responses every hour of the year, in any language. - Infinite Elasticity: Scale to handle 10x volume spikes (like product launches or outages) in seconds. Unlike traditional BPOs that require 8-12 week hiring and training cycles, Oration deploys new capacity instantly. - 100% Automated QA: Traditional managers manually review less than 5% of calls. Oration automatically transcribes, analyzes, and scores every single interaction, ensuring total compliance and quality control. - Hyper-Consistency: AI agents never experience burnout, "bad days," or mood-affected service. Every customer receives the exact same high standard of empathy and brand voice, millions of times over. - Zero Agent Ramp Time: Traditional agents require weeks of onboarding. Oration’s AI "learns" your entire knowledge base and internal systems once, and is immediately ready to resolve complex issues across your entire agent pool. - Proactive Growth: Move from a cost-center to a revenue-driver. Oration handles proactive tasks like abandoned cart recovery and personalized upselling—outreach that is often too expensive to resource with human teams. Enterprise Ready Oration combines massive scale with total control. From Agent QA, Brand Voice and Evaluation suites for consistent conversations to SOC 2, ISO-27001, and GDPR compliance, we provide the enterprise guardrails needed to automate with total confidence.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Oration?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Oration?

- **Seller:** [Oration AI](https://www.g2.com/sellers/oration-ai)
- **Year Founded:** 2024
- **HQ Location:** Dover, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc4b7096c87dcac8bf24ea68669cb29824a349d8db90ec1effc9abd778ec0340&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forationai%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of Oration?

**["Outstanding Customer Support and Tailored Solutions"](https://www.g2.com/survey_responses/oration-review-12606079)**

**Rating:** 5.0/5.0 stars

_— syed h._

[Read full review](https://www.g2.com/survey_responses/oration-review-12606079)

**["Exceptional Customer Support via voice and chat"](https://www.g2.com/survey_responses/oration-review-11374127)**

**Rating:** 5.0/5.0 stars

_— Rohit S._

[Read full review](https://www.g2.com/survey_responses/oration-review-11374127)

### [Whelp](https://www.g2.com/products/whelp/reviews)

Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Whelp?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Whelp?

- **Seller:** [Whelp](https://www.g2.com/sellers/whelp)
- **Year Founded:** 2019
- **HQ Location:** New York, AZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8d34f2e6590b6ed634a346b66d029673017346d0f5c9a0af463b7350dbfe335&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhelp&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Whelp?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **consolidated inbox** of Whelp, streamlining communication across various messaging channels effectively.
- Users find Whelp to be **affordable** , making it a suitable option for small teams seeking organization and efficiency.
- Users appreciate the **AI features** of Whelp, which enhance efficiency by handling repetitive questions effectively.
- Users appreciate the **AI features** of Whelp for efficiently managing repetitive customer questions and enhancing organization.
- Users value the **automated responses** feature for efficiently managing common inquiries while maintaining human connection opportunities.

##### Cons

- Users find the **call connection detection** inadequate, requiring manual intervention that disrupts ongoing conversations.
- Users experience **call quality issues** due to the need for manual intervention, leading to potential confusion during customer interactions.
- Users find the **interface less intuitive** , though they appreciate the handy setup process of Whelp.
- Users find the **manual input requirement** cumbersome, often leading to inaccurate customer communication during calls.
- Users find the **UI lacking intuitiveness** , which can make navigation difficult despite the convenient setup.

#### What Are Recent G2 Reviews of Whelp?

**["Unique Consolidated Social Inbox with Handy Canned Responses"](https://www.g2.com/survey_responses/whelp-review-12296313)**

**Rating:** 5.0/5.0 stars

_— Bruce C._

[Read full review](https://www.g2.com/survey_responses/whelp-review-12296313)

**["360 Omnichannel customer support platform"](https://www.g2.com/survey_responses/whelp-review-11625966)**

**Rating:** 5.0/5.0 stars

_— Tural M._

[Read full review](https://www.g2.com/survey_responses/whelp-review-11625966)

### [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews)

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 137

#### How Do G2 Users Rate HappyFox Help Desk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)

#### Who Is the Company Behind HappyFox Help Desk?

- **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc)
- **Year Founded:** 2011
- **HQ Location:** Irvine, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8a383dede139f7698b8b70618a55399c049f045e236ab674f639904da325ca6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3190470%2F&secure%5Burl_type%5D=linkedin_company_website)  
147 employees on LinkedIn®
- **Phone:** +1 (949) 535-2220

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 39% Small

#### What Do G2 Reviewers Say About HappyFox Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HappyFox Help Desk to be **easy and intuitive to use** , enhancing their overall experience with efficient ticket management.
- Users praise the **responsive customer support** of HappyFox Help Desk, highlighting their friendly and helpful assistance.
- Users commend HappyFox Help Desk for its **automation capabilities** , enhancing ease of ticket management and customer support efficiency.
- Users find the **easy setup** of HappyFox Help Desk to be intuitive and user-friendly, enhancing their overall experience.
- Users highlight the **efficiency** of HappyFox Help Desk, enhancing productivity and simplifying client interactions for teams.

##### Cons

- Users often face **call functionality issues** , experiencing difficulties when trying to CC others and viewing their tickets.
- Users find the **complex usability** of HappyFox Help Desk challenging compared to their previous GSuite Help Desk.
- Users wish for more **flexibility in features** and a lower price point to accommodate larger teams.
- Users feel the **email management issues** hinder effective ticket routing and create confusion with notifications.
- Users feel the **pricing is steep** , limiting accessibility and flexibility for larger teams within HappyFox Help Desk.

#### What Are Recent G2 Reviews of HappyFox Help Desk?

**["Excellent tool for managing insurance queries, keeping a check on timeline and responding quickly."](https://www.g2.com/survey_responses/happyfox-help-desk-review-11735735)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/happyfox-help-desk-review-11735735)

**["Simple and effective customer support"](https://www.g2.com/survey_responses/happyfox-help-desk-review-11461071)**

**Rating:** 4.5/5.0 stars

_— Jorge R._

[Read full review](https://www.g2.com/survey_responses/happyfox-help-desk-review-11461071)

#### What Are G2 Users Discussing About HappyFox Help Desk?

- [What is HappyFox Help Desk used for?](https://www.g2.com/discussions/what-is-happyfox-help-desk-used-for)
- [How much does HappyFox cost?](https://www.g2.com/discussions/how-much-does-happyfox-cost)
- [What is a help desk ticket?](https://www.g2.com/discussions/what-is-a-help-desk-ticket)
- [What is the basic function of a help desk?](https://www.g2.com/discussions/what-is-the-basic-function-of-a-help-desk)
- [What is HappyFox?](https://www.g2.com/discussions/what-is-happyfox)

### [InsertChat](https://www.g2.com/products/insertchat/reviews)

InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your business data, offering a customized AI chatbot solution. This powerful combination allows businesses to fully harness their data sources, such as website content, helpdesk information, knowledge bases, documents, YouTube videos, podcasts, and more, to provide intelligent and accurate responses to both customers and employees. InsertChat is built to understand the nuances of your products, services, and customer interactions, offering a personalized AI chatbot experience that can streamline customer support, amplify customer engagement, and optimize workforce efficiency. With InsertChat, businesses can leverage the power of ChatGPT while utilizing the unique aspects of their business data, achieving a synergy that enhances the overall customer and employee experience. For those interested in utilizing InsertChat's capabilities, the platform offers a simple three-step process to get started. Users can sign in or register for free, choose the desired features and customize their AI chatbot, and then train the AI using the provided tools. InsertChat has been highly rated by users, receiving an average rating of 5/5, with many praising its features, value for money, and the positive impact it has had on their operations, so join us to discover the next generation of AI chatbots!

**Average Rating:** 4.5/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate InsertChat?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 10.0/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind InsertChat?

- **Seller:** [InsertChat](https://www.g2.com/sellers/insertchat)
- **Twitter:** @zakariamehbi  
225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4d9d957ecb4e1bed07b90ae0431f4a86afb1afa220ad035b93377682a583475&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsertchatgpt%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 78% Small, 33% Medium

#### What Do G2 Reviewers Say About InsertChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy implementation and customization** of InsertChat, enhancing customer service support significantly.
- Users value the **customizability** of InsertChat, enhancing their customer service support experience significantly.
- Users appreciate the **ease of use** of InsertChat, finding it highly customizable and supportive for customer service.
- Users find the **easy setup** of InsertChat helpful for quick implementation and customization in various languages.
- Users find InsertChat **easy to use and implement** , enhancing their customer service support with full customization options.

##### Cons

- Users find InsertChat **costly** and have experienced software bugs, hoping for adjustments as competition increases.
- Users report **software bugs** that have been costly, leading to hopes for adjustments and improvements in the future.

#### What Are Recent G2 Reviews of InsertChat?

**["InsertChat Makes Adding AI & Live Chat Easy with a Clean, No-Code Bot Builder"](https://www.g2.com/survey_responses/insertchat-review-12563220)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/insertchat-review-12563220)

**["Efficient Use for Social Media Creators"](https://www.g2.com/survey_responses/insertchat-review-12685354)**

**Rating:** 4.0/5.0 stars

_— Azoo K._

[Read full review](https://www.g2.com/survey_responses/insertchat-review-12685354)

### [HaloCRM](https://www.g2.com/products/halocrm/reviews)

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### Who Is the Company Behind HaloCRM?

- **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions)
- **Year Founded:** 1994
- **HQ Location:** Stowmarket, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website)  
294 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About HaloCRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **hands-on customer support** of HaloCRM, making their onboarding and integration experiences seamless.
- Users appreciate the **ease of use** of HaloCRM, finding its clean UI and integrations helpful for their team.
- Users value the **easy integration** with other tools, streamlining their workflow and enhancing productivity.
- Users appreciate the **easy integration with other tools** in HaloCRM, enhancing their overall productivity and efficiency.
- Users value the **intuitive interface** of HaloCRM, which simplifies navigation and enhances the overall experience.

##### Cons

- Users find the **difficult learning curve** of HaloCRM necessitating multiple training calls for proper understanding.
- Users experienced a **steep learning curve** , requiring multiple training calls to effectively understand HaloCRM.
- Users report a **steep learning curve** with HaloCRM, requiring multiple training sessions to grasp its features.
- Users find that the **technical expertise required** demands additional training sessions to effectively use HaloCRM.

#### What Are Recent G2 Reviews of HaloCRM?

**["Intuitive CRM platform"](https://www.g2.com/survey_responses/halocrm-review-9354498)**

**Rating:** 5.0/5.0 stars

_— Alicia S._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9354498)

**["Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team"](https://www.g2.com/survey_responses/halocrm-review-9539241)**

**Rating:** 5.0/5.0 stars

_— Arvind A._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9539241)

### [IrisAgent](https://www.g2.com/products/irisagent/reviews)

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate IrisAgent?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind IrisAgent?

- **Seller:** [IrisAgent](https://www.g2.com/sellers/irisagent)
- **Year Founded:** 2020
- **HQ Location:** Mountain View, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aacc8ea4dbc40447f272bdfc33d2a4b258751ad0564f1e3fbabd750f138b807c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Firisagent1&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of IrisAgent?

**["Really useful AI integration for Support Agents"](https://www.g2.com/survey_responses/irisagent-review-10992992)**

**Rating:** 5.0/5.0 stars

_— Chetan D._

[Read full review](https://www.g2.com/survey_responses/irisagent-review-10992992)

**["Great AI tool for support ops"](https://www.g2.com/survey_responses/irisagent-review-7467294)**

**Rating:** 4.5/5.0 stars

_— Hilary L._

[Read full review](https://www.g2.com/survey_responses/irisagent-review-7467294)

### [Shared Inbox by Canary](https://www.g2.com/products/shared-inbox-by-canary/reviews)

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Shared Inbox by Canary?

- **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 10.0/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Shared Inbox by Canary?

- **Seller:** [Canary Mail](https://www.g2.com/sellers/canary-mail)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, US
- **Twitter:** @CanaryMailApp  
7,664 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72729545ee0a696be2d5485a4bc7bf9addd6a6241762721ce4574c5e4b00ae5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcanary-mail%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 250% Medium, 150% Small

#### What Do G2 Reviewers Say About Shared Inbox by Canary?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of Shared Inbox by Canary transformative for team collaboration and email management.
- Users love the **unified inbox feature** of Canary, enhancing teamwork and simplifying email management seamlessly within Gmail.
- Users appreciate the **intuitive collaboration** offered by Canary’s Shared Inbox, enhancing teamwork and simplifying email management.
- Users love the **seamless collaboration** offered by Shared Inbox, enhancing teamwork and streamlining email management effectively.
- Users appreciate the **streamlined communication** in Shared Inbox by Canary, enhancing team collaboration and organization effortlessly.

##### Cons

- Users find it disappointing that Shared Inbox by Canary **lacks essential features** like alerts for unassigned emails and advanced reporting.
- Users feel the **pricing is high** , making it challenging for non-profits and limiting overall accessibility.
- Users find **usage limitations** frustrating, noting issues like the inability to set up double triggers effectively.
- Users find the **chat functionality lacking** due to reliance on Gmail's conversation view and limited notification options.
- Users feel the **pricing is steep** for small teams, making it less accessible compared to other options.

#### What Are Recent G2 Reviews of Shared Inbox by Canary?

**["Shared inbox by Canary for teams using shared inbox beyond Support"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)**

**Rating:** 5.0/5.0 stars

_— Viet T._

[Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11665451)

**["The Game-Changer for Efficient Marketing and Sales Client Communication"](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)**

**Rating:** 5.0/5.0 stars

_— Milford E._

[Read full review](https://www.g2.com/survey_responses/shared-inbox-by-canary-review-11435482)

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