# Top Free Conversational Support Software - Page 4

## How Many Conversational Support Software Products Does G2 Track?

**Total Products under this Category:** 203

### Category Stats (Aug 2026)

- **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Chatwoot (+0.69%) - Among all products in this category, Chatwoot recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversational Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 66,600+ Authentic Reviews
- 203+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Support Software
 ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium)

**Sponsored**

### 401GO

401GO is a type of retirement plan solution designed to help businesses and their employees access affordable and efficient 401(k) plans. Recognizing the challenges that small businesses face in providing retirement benefits, 401GO aims to bridge the gap by offering a streamlined approach to setting up and managing retirement plans. The target audience for 401GO includes small business owners who may have previously felt excluded from the retirement plan market due to high costs and complex setups. Many of these businesses understand the importance of providing retirement options to their employees but lack the resources or knowledge to implement such plans effectively. Key features of 401GO include a quick setup process that can be completed in just minutes, as opposed to the weeks or months typically required by traditional providers. This efficiency is complemented by an economical pricing structure that allows small businesses to offer competitive retirement benefits without straining their budgets. Additionally, 401GO takes care of all the administrative details, freeing up business owners to focus on their core operations rather than getting bogged down in paperwork. The platform employs innovative automated technology to manage the complexities of retirement planning, ensuring that both employers and employees can easily navigate their options. This technology not only simplifies the enrollment process but also provides ongoing support and resources to help users make informed decisions about their retirement savings. By offering a practical and beneficial 401(k) plan, 401GO empowers small businesses to enhance employee satisfaction and retention while promoting financial security for their workforce. Overall, 401GO stands out in the retirement plan market by providing a tailored solution that meets the unique needs of small businesses. Its commitment to affordability, efficiency, and comprehensive support makes it a valuable resource for employers looking to provide their employees with essential retirement benefits.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-03T02%3A55%3A12Z&secure%5Bdisplayable_resource_id%5D=2507&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=124416&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=124416&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%2Ffree%3Fpage%3D4&secure%5Btoken%5D=d44c29931e42f8d8dbed6481743058ae898bcfc943a71b1855a67a46424c2be7&secure%5Burl%5D=https%3A%2F%2F401go.com&secure%5Burl_type%5D=company_website)

### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

**Average Rating:** 4.4/5.0

**Total Reviews:** 441

#### How Do G2 Users Rate Lime Connect (formerly Userlike)?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Lime Connect (formerly Userlike)?

- **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect)
- **Year Founded:** 2011
- **HQ Location:** Cologne, Germany
- **Twitter:** @userlike  
5,037 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ad50a9a78d438a80aca6be6f781a627e4f90eb0e8d005ff3d1fabe5255379cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2855046%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Marketing Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Small, 16% Medium

#### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly.
- Users love the **easy WhatsApp integration** , simplifying their customer management process significantly.
- Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly.
- Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly.
- Users love the **easy WhatsApp integration** , making customer management seamless and efficient.

##### Cons

- Users find the product **expensive** , which may deter some despite its functionality.
- Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns.

#### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

**["AI Power and Ease of Use"](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)**

**Rating:** 4.0/5.0 stars

_— Nello P._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)

**["I did research for my client that was building a new website and Userlike floated to the top."](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)**

**Rating:** 5.0/5.0 stars

_— Randy R._

[Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)

#### What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

- [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for)

### [Cloodot](https://www.g2.com/products/cloodot/reviews)

Cloodot is a next-generation Conversational AI and Customer Engagement Automation platform that helps businesses deliver human-like, 24/7 communication across \*\*WhatsApp, Facebook, Instagram, and website chat\*\*. Unlike traditional chatbot tools, Cloodot introduces the concept of an \*\*AI Employee\*\* — a digital agent that doesn’t just reply but 'understands customer context, executes business actions, and follows up automatically' to ensure outcomes like lead conversion, booking, or support resolution. Cloodot combines global speed, reliability, and enterprise-grade security with the flexibility of a \*\*code execution environment\*\*, enabling deep customization for any business logic or vertical. Organizations across \*\*automotive, real estate, healthcare, electronics, retail, and hospitality\*\* use Cloodot to automate support and sales while keeping every interaction personal and context-aware. With \*\*Cloodot Chats\*\*, businesses can replace repetitive support tasks with intelligent, conversational experiences that truly understand customers. The AI engages naturally, retains context, and acts like a trained employee — creating faster responses, higher conversions, and consistent brand experience. \*\*Key capabilities include:\*\* \* AI-powered automation across major messaging channels \* Context-aware and sentiment-sensitive conversations \* Smart follow-ups that re-engage inactive customers \* Seamless integrations with CRMs, ERPs, and booking systems \* Multilingual, media-aware communication (voice, images, and documents) \* Detailed analytics for lead tracking and performance optimization With Cloodot, businesses can \*\*engage, support, and convert customers at scale — without expanding their support teams\*\*. Each interaction feels natural, relevant, and designed to drive measurable results. Headquartered in USA, with operations across the \*\*United States, India, the Middle East, and Europe\*\*, Cloodot empowers modern organizations to scale customer engagement intelligently. Cloodot — the AI Employee Platform that transforms customer conversations into business growth.

**Average Rating:** 4.9/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Cloodot?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Cloodot?

- **Seller:** [Cloodot](https://www.g2.com/sellers/cloodot)
- **Year Founded:** 2019
- **HQ Location:** Deleware, US
- **Twitter:** @cloodot  
56 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fc91f16fa7b0defc75aab00207d10d78043afc6057e1ff45c1ce68bb76f7fe4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloodot-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive
- **Company Size:** 43% Large, 36% Medium

#### What Are Recent G2 Reviews of Cloodot?

**["Providing timely resolutions have become easy."](https://www.g2.com/survey_responses/cloodot-review-4839759)**

**Rating:** 5.0/5.0 stars

_— Nafih C._

[Read full review](https://www.g2.com/survey_responses/cloodot-review-4839759)

**["We got excellent customer satisfaction score with Cloodot!"](https://www.g2.com/survey_responses/cloodot-review-7135054)**

**Rating:** 5.0/5.0 stars

_— FAHAD S._

[Read full review](https://www.g2.com/survey_responses/cloodot-review-7135054)

#### What Are G2 Users Discussing About Cloodot?

- [What is Cloodot used for?](https://www.g2.com/discussions/what-is-cloodot-used-for)

### [Plivo](https://www.g2.com/products/plivo/reviews)

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

**Average Rating:** 4.5/5.0

**Total Reviews:** 743

#### How Do G2 Users Rate Plivo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.9/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Plivo?

- **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e)
- **Year Founded:** 2011
- **HQ Location:** Austin, TX
- **Twitter:** @plivo  
12,543 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small, 17% Medium

#### What Do G2 Reviewers Say About Plivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible.
- Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments.
- Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale.
- Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality.
- Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years.

##### Cons

- Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues.
- Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors.
- Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors.
- Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval.
- Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform.

#### What Are Recent G2 Reviews of Plivo?

**["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)**

**Rating:** 4.5/5.0 stars

_— Majd K._

[Read full review](https://www.g2.com/survey_responses/plivo-review-12040188)

**["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/plivo-review-12879964)

#### What Are G2 Users Discussing About Plivo?

- [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for)

### [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews)

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 341

#### How Do G2 Users Rate Swell?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Swell?

- **Seller:** [SocialSwell](https://www.g2.com/sellers/socialswell)
- **Year Founded:** 2016
- **HQ Location:** Salt Lake City, Utah
- **Twitter:** @Swell\_Reviews  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90219892aa94332d4df35f24c16f9e22bd78f6a69ff7faff499ff205a0c1615e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17937029%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 87% Small, 12% Medium

#### What Are Recent G2 Reviews of Swell?

**["Modern developer workflow are impressive"](https://www.g2.com/survey_responses/swell-review-9932552)**

**Rating:** 4.0/5.0 stars

_— Khaloukhaev A._

[Read full review](https://www.g2.com/survey_responses/swell-review-9932552)

**["Awesome platform to contact our research participants. Private, easy to use... Great features"](https://www.g2.com/survey_responses/swell-review-8879327)**

**Rating:** 4.5/5.0 stars

_— Gina A._

[Read full review](https://www.g2.com/survey_responses/swell-review-8879327)

### [Helpwise](https://www.g2.com/products/helpwise/reviews)

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 178

#### How Do G2 Users Rate Helpwise?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Helpwise?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 90% Small, 10% Medium

#### What Do G2 Reviewers Say About Helpwise?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance.
- Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance.
- Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction.
- Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction.
- Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years.

#### What Are Recent G2 Reviews of Helpwise?

**["Keeps us organized and scaling simple!"](https://www.g2.com/survey_responses/helpwise-review-11420873)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873)

**["Excellent support and tool"](https://www.g2.com/survey_responses/helpwise-review-10941310)**

**Rating:** 5.0/5.0 stars

_— Julio César L._

[Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310)

#### What Are G2 Users Discussing About Helpwise?

- [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment
- [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for)

### [CINNOX](https://www.g2.com/products/cinnox/reviews)

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data We achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.

**Average Rating:** 4.3/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate CINNOX?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.2/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind CINNOX?

- **Seller:** [M800](https://www.g2.com/sellers/m800)
- **Year Founded:** 2007
- **HQ Location:** Hong Kong
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80e5e8af92c7e2f2050913edcf6821ca5ab87d80799c6a932e51d8e656c66392&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fm800%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 50% Small, 32% Medium

#### What Do G2 Reviewers Say About CINNOX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient customer support** from CINNOX, streamlining inquiries across multiple channels and enhancing communication.
- Users find CINNOX remarkably **easy to use** , streamlining customer support and international communications effortlessly on one platform.
- Users appreciate the **multichannel communication** capabilities of CINNOX, making customer interactions seamless and efficient.
- Users appreciate the **easy management** of customer inquiries with CINNOX, streamlining communication efficiently across channels.
- Users love the **easy setup** of CINNOX, enabling quick adoption of its seamless communication features.

##### Cons

- Users find the **missing functionality** in CINNOX limits its effectiveness for customer service operations and integrations.
- Users express concern over **limited AI capabilities** as CINNOX currently does not support ChatGPT integration.
- Users express concerns about **admin control issues** , leading to limited access for certain departments and roles.
- Users often face **unreachable hotline issues** when seeking support, hindering their ability to resolve problems effectively.
- Users express frustration over the **lack of ChatGPT support** , impacting the overall usability of CINNOX.

#### What Are Recent G2 Reviews of CINNOX?

**["Helping me with customer support"](https://www.g2.com/survey_responses/cinnox-review-8113816)**

**Rating:** 5.0/5.0 stars

_— Sai Man C._

[Read full review](https://www.g2.com/survey_responses/cinnox-review-8113816)

**["A powerful engagement platform with clean GUI"](https://www.g2.com/survey_responses/cinnox-review-8042078)**

**Rating:** 5.0/5.0 stars

_— Peter L._

[Read full review](https://www.g2.com/survey_responses/cinnox-review-8042078)

#### What Are G2 Users Discussing About CINNOX?

- [What is CINNOX used for?](https://www.g2.com/discussions/what-is-cinnox-used-for)

### [11Sight](https://www.g2.com/products/11sight/reviews)

At 11Sight, we are redefining customer interactions with AI-powered conversational agents that handle customer inquiries, book appointments, and close sales without human intervention—24/7, across all channels. Our conversational AI Agents serve as the first point of contact for customer and prospect conversations. They work with their human counterparts, either resolve the customer requests or escalate them as appropriate. They are built to answer and to ask questions to drive desired outcomes. They reduce costs, increase revenues, and customer satisfaction. We are in production with hundreds of dealers and growing fast. A dealership using 11Sight’s AI Service Assistant reported: ✔ All customer calls handled 24/7 with no wait time, improving customer satisfaction ✔ Appointments and service revenue doubled ✔ Routine tasks fully automated, load on team members significantly reduced With our existing customers and sales channels, we expect to exceed $2.5M ARR by the end of 2025. 11Sight is a Delaware C-Corp founded by two Bay Area veteran entrepreneurs, Aleks Gollu and Farokh Eskafi. They have two positive exits each, one together. We have three patents and a fourth pending.

**Average Rating:** 4.6/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate 11Sight?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind 11Sight?

- **Seller:** [11Sight](https://www.g2.com/sellers/11sight)
- **Year Founded:** 2016
- **HQ Location:** Berkeley, US
- **Twitter:** @11Sight
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4cf58aaed4ed5e3e4352a7afdbe13b993f608c553b6278f96d19566c29bd117b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felevensight%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 70% Small, 13% Medium

#### What Do G2 Reviewers Say About 11Sight?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of 11Sight, enabling seamless, instant video conversations for effective communication.
- Users love the **time-saving benefits** of 11Sight, enabling fast communication and efficient lead qualification seamlessly.
- Users love 11Sight's **frictionless video calls** , enabling instant, hassle-free connections that boost customer satisfaction and sales.
- Users love the **easy setup** of 11Sight, enabling quick integration and smooth onboarding without cumbersome installations.
- Users benefit from **instant video conversations** with 11Sight, enhancing lead qualification and fostering natural interactions.

##### Cons

- Users note the **limited customization** options in 11Sight, impacting branding consistency and usability across teams.
- Users find the **lack of essential features** in 11Sight limits team functionality and brand consistency.
- Users are seeking improvements in **limited analytics** for better tracking of interactions and performance metrics.
- Users cite **limited features** in 11Sight, particularly for team collaboration and customization, impacting overall effectiveness.
- Users find the **interface lacks intuitiveness** , causing frustration during usage and hindering the overall experience.

#### What Are Recent G2 Reviews of 11Sight?

**["Enhancing Customer Experience Through Live Interactions"](https://www.g2.com/survey_responses/11sight-review-12871840)**

**Rating:** 5.0/5.0 stars

_— Preeti Y._

[Read full review](https://www.g2.com/survey_responses/11sight-review-12871840)

**["Instant Video Connection"](https://www.g2.com/survey_responses/11sight-review-12975979)**

**Rating:** 4.0/5.0 stars

_— Bavaliya A._

[Read full review](https://www.g2.com/survey_responses/11sight-review-12975979)

#### What Are G2 Users Discussing About 11Sight?

- [What is 11Sight used for?](https://www.g2.com/discussions/what-is-11sight-used-for) - 1 comment

### [Boei](https://www.g2.com/products/boei/reviews)

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Boei?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Boei?

- **Seller:** [Ruby Foundry B.V.](https://www.g2.com/sellers/ruby-foundry-b-v)
- **HQ Location:** Utrecht, Netherlands
- **Twitter:** @boeihelp  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fccad6424a25186c07ff48b779ae4f633763e4156b1ca8740f8a4f6a7e3d8d7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboeihelp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small

#### What Do G2 Reviewers Say About Boei?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **extensive customization options** of Boei, enabling quick setup and tailored experiences without any coding.
- Users praise the **fantastic ease of use** of Boei, enabling quick setup and effortless customization for their websites.
- Users praise the **easy setup** of Boei, allowing quick customization without coding for seamless integration.
- Users love the **customizability** of Boei, allowing quick setup and easy personalization of chat widgets and helpers.
- Users praise the **quick setup** of Boei, enabling easy configuration of chat widgets in just minutes.

##### Cons

- Users feel that the **lack of insightful analytics** from Boei limits the overall effectiveness of the AI chatbot.
- Users find the **lack of integrations** frustrating, wishing for native options and better data connectivity with other apps.
- Users find **time consumption** increases due to lack of native integrations and notification options, hindering efficiency.

#### What Are Recent G2 Reviews of Boei?

**["Effortless Setup, Exceptional Lead Generation"](https://www.g2.com/survey_responses/boei-review-12345300)**

**Rating:** 5.0/5.0 stars

_— Jay F._

[Read full review](https://www.g2.com/survey_responses/boei-review-12345300)

**["Sometimes "easy" means more...:)"](https://www.g2.com/survey_responses/boei-review-7502068)**

**Rating:** 4.5/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/boei-review-7502068)

### [Chatwoot](https://www.g2.com/products/chatwoot/reviews)

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Chatwoot?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 6.7/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 6.7/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chatwoot?

- **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bbf5a6f014f07ce28fd4f42a67033d7da255a99ba76bfba5472ade39719d95a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatwoot&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 31% Medium

#### What Do G2 Reviewers Say About Chatwoot?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Chatwoot for its **easy setup** , allowing seamless integration and quick implementation of customer support solutions.
- Users value the **s seamless integrations** of Chatwoot, which consolidate communications and streamline customer support efforts effectively.
- Users praise the **seamless chat functionality** of Chatwoot, enhancing customer support through conversation continuity and accessibility.
- Users find Chatwoot to be **very easy to implement and use** , streamlining customer support for small teams effectively.
- Users find **easy implementation** of Chatwoot enhances their customer support experience, seamlessly integrating with other tools.

##### Cons

- Users experience occasional **connectivity issues** with Chatwoot's portal, leading to frustrating disconnections during use.
- Users experience **limited connectivity** with Chatwoot, leading to occasional disconnections that disrupt their workflow.
- Users often face **technical issues** , including glitches and disconnections, impacting their experience with Chatwoot.
- Users experience **disconnection issues** with Chatwoot's portal, leading to frustrating interruptions during conversations.
- Users report occasional **disconnections** in Chatwoot's portal, disrupting communication and causing frustration.

#### What Are Recent G2 Reviews of Chatwoot?

**["Chatwood : The Multi-Platform Social Media Manager for your Business"](https://www.g2.com/survey_responses/chatwoot-review-12751755)**

**Rating:** 5.0/5.0 stars

_— Ayush J._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-12751755)

**["Best Intercom alternative"](https://www.g2.com/survey_responses/chatwoot-review-10412370)**

**Rating:** 5.0/5.0 stars

_— Luca P._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-10412370)

#### What Are G2 Users Discussing About Chatwoot?

- [What is Chatwoot used for?](https://www.g2.com/discussions/what-is-chatwoot-used-for)

### [Customerly](https://www.g2.com/products/customerly/reviews)

Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right.

**Average Rating:** 4.4/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Customerly?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.5/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Customerly?

- **Seller:** [Customerly](https://www.g2.com/sellers/customerly)
- **Company Website:** www.customerly.io
- **Year Founded:** 2017
- **HQ Location:** Dublin, IE
- **Twitter:** @customerlyio  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00ff5c866a309c40ca63461fcc23e7514d27dcb1fc11b398c4c05d3cf92a8e6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10980230%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 74% Small, 24% Medium

#### What Do G2 Reviewers Say About Customerly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **quick and helpful customer support** of Customerly, enhancing their overall experience and satisfaction.
- Users value the **efficient automation and user-friendly interface** of Customerly, greatly improving their support management experience.
- Users enjoy the **efficient automation** features of Customerly, significantly improving response times and team collaboration.
- Users praise the **helpful support team** of Customerly, ensuring smooth operations and quick problem-solving for businesses.
- Users highlight the **quick setup** of Customerly, making it easy to customize for their business needs.

##### Cons

- Users express concerns over **pricey plans** and limited integrations, which detracts from the overall value of Customerly.
- Users find Customerly's **cost limitations** challenging due to pricey plans and limited integrations impacting effectiveness.
- Users find the **pricing of Customerly expensive** with limited integrations and occasional bugs affecting experience.
- Users find the **AI limitations** frustrating, preferring human assistance over automated responses for user help.
- Users are frustrated by **persistent bugs** including notification issues and slow response times for support queries.

#### What Are Recent G2 Reviews of Customerly?

**["It changed our way to support clients"](https://www.g2.com/survey_responses/customerly-review-10827020)**

**Rating:** 4.5/5.0 stars

_— Alberto C._

[Read full review](https://www.g2.com/survey_responses/customerly-review-10827020)

**["Agile, intuitive solution with impeccable customer service"](https://www.g2.com/survey_responses/customerly-review-10847842)**

**Rating:** 5.0/5.0 stars

_— Francisco D._

[Read full review](https://www.g2.com/survey_responses/customerly-review-10847842)

#### What Are G2 Users Discussing About Customerly?

- [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment

### [Worknet](https://www.g2.com/products/worknet-ai-inc-worknet/reviews)

Worknet is an in-app AI agents powered customer journey engine that gives every user their own dedicated agent—working proactively to drive inbound leads to trial conversion, retention, and expansion. It engages users in real time, resolves issues instantly when possible, and brings in the right teammate when human help is needed—whether from Customer Success, Support, Sales, or Product. Worknet doesn’t wait for users to ask for help. It identifies intent, uncovers friction, and initiates conversations at key moments—ensuring customers move forward and never feel stuck. Key capabilities: - Proactive engagement based on behavior, usage, and intent - Instant resolution through AI-powered actions and knowledge - Smart collaboration with your internal teams via Slack, Teams, or CRM - Personalized journeys that scale across trials, onboarding, and accounts - Continuous learning from every interaction With Worknet, you’re not just automating support—you’re accelerating every part of the customer journey. Worknet is utilized by industry leaders, including Monday.com, Palo Alto Networks, 8x8, EQT and Certinia.

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Worknet?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 10.0/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Worknet?

- **Seller:** [Worknet.ai](https://www.g2.com/sellers/worknet-ai)
- **Year Founded:** 2021
- **HQ Location:** Seattle, WA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=679d69ff5f613a678362b56b00b2666dbe3bf3495e8044f7689fab2e651d6f53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworknetai%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 41% Medium, 18% Large

#### What Do G2 Reviewers Say About Worknet?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Worknet for its **ease of use** , simplifying setup and streamlining workflow for improved productivity.
- Users value Worknet's **easy integrations** , appreciating its seamless setup and flexibility for enhancing team performance.
- Users highlight the **efficiency** of Worknet in converting leads and improving response times effortlessly.
- Users appreciate the **flexible feature development** and seamless integration of Worknet, enhancing productivity and lead management significantly.
- Users value the **seamless integrations** of Worknet with HubSpot and Slack, enhancing workflows and productivity across teams.

##### Cons

- Users desire more **customization options** in Worknet, particularly for reporting and content formatting features.
- Users express frustration with the **limited features** of Worknet, particularly in customization and automation capabilities.
- Users struggle with the **missing features** in Worknet, particularly in automation and customization options.
- Users find that AI's **inaccuracy and irrelevance** in suggestions limits the effectiveness of Worknet.
- Users find the **reporting functionality challenging** , wishing for more end-user customization options for data selection.

#### What Are Recent G2 Reviews of Worknet?

**["Effortless Setup with Impressive Help Center Optimization"](https://www.g2.com/survey_responses/worknet-review-11954462)**

**Rating:** 4.5/5.0 stars

_— Lisi G._

[Read full review](https://www.g2.com/survey_responses/worknet-review-11954462)

**["Easy-to-use Agent Assist Tool with Seamless Salesforce Integration"](https://www.g2.com/survey_responses/worknet-review-11930351)**

**Rating:** 5.0/5.0 stars

_— Cooper T._

[Read full review](https://www.g2.com/survey_responses/worknet-review-11930351)

### [Bland](https://www.g2.com/products/bland/reviews)

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Bland?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Bland?

- **Seller:** [Bland AI](https://www.g2.com/sellers/bland-ai)
- **Company Website:** bland.ai
- **Year Founded:** 2023
- **HQ Location:** San Francisco
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86bb9d70fad8b48cd7dff4a449347d1f74c3f5564b00efed0188af8949a5a39f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbland-ai&secure%5Burl_type%5D=linkedin_company_website)  
112 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 82% Small, 18% Medium

#### What Do G2 Reviewers Say About Bland?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Bland AI to be **extremely easy to use** , making setup and integration a simple process.
- Users praise the **powerful and easy-to-use platform** of Bland AI for building complex and engaging voice agents.
- Users value the **powerful and easy-to-use platform** of Bland AI for creating effective voice agents effortlessly.
- Users love Bland for its **powerful conversational AI** that enhances engagement and outperforms human interaction.
- Users appreciate the **easy integrations** offered by Bland AI, making setup and connectivity with apps seamless and efficient.

##### Cons

- Users find Bland to have **complex features** , but appreciate the available resources for training and support.
- Users find the platform **somewhat complex** , though improvements and resources help ease the learning process.
- Users find the **setup process complex** , but appreciate the improving tools and helpful training resources offered by Bland.
- Users find Bland's interface **complex and not very user-friendly** , but note improvements and helpful training resources.
- Users find the platform a bit **difficult to learn** , though improvements and resources are helping ease the process.

#### What Are Recent G2 Reviews of Bland?

**["From Zero to Voice Escalation in Hours with Bland AI"](https://www.g2.com/survey_responses/bland-review-12708180)**

**Rating:** 4.0/5.0 stars

_— Usman J._

[Read full review](https://www.g2.com/survey_responses/bland-review-12708180)

**["Bland is a One-Stop-Shop for Voice AI and an Industry Leader in this space."](https://www.g2.com/survey_responses/bland-review-12886609)**

**Rating:** 5.0/5.0 stars

_— Jennifer E._

[Read full review](https://www.g2.com/survey_responses/bland-review-12886609)

### [Hippo](https://www.g2.com/products/hippo/reviews)

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.

**Average Rating:** 3.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Hippo?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 7.5/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 7.5/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Hippo?

- **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae)
- **Year Founded:** 2011
- **HQ Location:** Tampa, Florida
- **Twitter:** @worksjungle  
584 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=199e056aa0609cf93ab8734c20df606ab3769861cfdcf3381b87df2da2cde6a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13471593%2F&secure%5Burl_type%5D=linkedin_company_website)  
352 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 26% Small

#### What Do G2 Reviewers Say About Hippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface.
- Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support.
- Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo.
- Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities.
- Users find the **helpful customer success** team enhances their experience and supports effective product use.

##### Cons

- Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience.
- Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance.
- Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis.
- Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability.
- Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience.

#### What Are Recent G2 Reviews of Hippo?

**["A quick and friendly way to take out home insurance"](https://www.g2.com/survey_responses/hippo-review-8706885)**

**Rating:** 5.0/5.0 stars

_— Andre B._

[Read full review](https://www.g2.com/survey_responses/hippo-review-8706885)

**["Very efficient and helpful."](https://www.g2.com/survey_responses/hippo-review-8514831)**

**Rating:** 5.0/5.0 stars

_— Duduetsang M._

[Read full review](https://www.g2.com/survey_responses/hippo-review-8514831)

### [Alhena AI](https://www.g2.com/products/alhena-ai/reviews)

Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands.

**Average Rating:** 4.9/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Alhena AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 10.0/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Alhena AI?

- **Seller:** [Alhena AI](https://www.g2.com/sellers/alhena-ai)
- **Company Website:** alhena.ai
- **Year Founded:** 2022
- **HQ Location:** Pleasanton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=644965b4284d95e824d650065702129373b74e2c06acd24f6cdb52bf57d36cdb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleenai%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 66% Small, 37% Medium

#### What Do G2 Reviewers Say About Alhena AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **responsive customer support** of Alhena AI, enhancing their overall experience and satisfaction.
- Users praise the **ease of use** of Alhena AI, making implementation and training a straightforward process.
- Users appreciate the **easy setup** of Alhena AI, enabling swift implementation and effective training.
- Users value the **simplicity of the UX** and effective support, enhancing their experience with Alhena AI.
- Users love the **intuitive design** of Alhena AI, making training and monitoring seamless for everyone.

##### Cons

- Users desire a **deeper level of analysis** in Alhena AI, seeking enhanced connection insights in conversations.

#### What Are Recent G2 Reviews of Alhena AI?

**["For ecommerce merchant that need to scale, Gleen AI is the perfect partner"](https://www.g2.com/survey_responses/alhena-ai-review-9583770)**

**Rating:** 5.0/5.0 stars

_— Harendra P._

[Read full review](https://www.g2.com/survey_responses/alhena-ai-review-9583770)

**["Alhena AI - Where Conversations are easy!"](https://www.g2.com/survey_responses/alhena-ai-review-11612069)**

**Rating:** 5.0/5.0 stars

_— Ben O._

[Read full review](https://www.g2.com/survey_responses/alhena-ai-review-11612069)

### [Salesmate](https://www.g2.com/products/salesmate/reviews)

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

**Average Rating:** 4.7/5.0

**Total Reviews:** 114

#### How Do G2 Users Rate Salesmate?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Salesmate?

- **Seller:** [Salesmate](https://www.g2.com/sellers/salesmate)
- **Company Website:** www.salesmate.io
- **Year Founded:** 2016
- **HQ Location:** Charlotte, NC
- **Twitter:** @SalesmateIO  
2,114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=290cb4c166201cbf87ee7970d9e1472402088a8357006eb81beffe9beb6f06b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmate%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 73% Small, 14% Medium

#### What Do G2 Reviewers Say About Salesmate?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Salesmate, finding it intuitive and convenient for managing their sales functions.
- Users commend Salesmate's **excellent customer support** , appreciating quick responses and a clean interface for enhanced experience.
- Users love the **super clean interface** and **amazing customer care** that enhance their Salesmate experience.
- Users appreciate the **amazing support** from Salesmate, which greatly enhances their user experience and confidence.
- Users appreciate the **efficient automation features** of Salesmate, significantly saving time and enhancing productivity during the sales process.

##### Cons

- Users encounter **integration issues** with Salesmate, affecting workflow automation and third-party compatibility experiences.
- Users find the **limited features** of Salesmate challenging, particularly regarding advanced configurations and third-party integrations.
- Users find **missing features** in Salesmate, particularly in customer support, email management, and mobile functionality.
- Users face a **learning curve** for advanced configurations, requiring significant involvement from technical support initially.
- Users find Salesmate to be **not intuitive** , requiring technical help for advanced configurations and setup adjustments.

#### What Are Recent G2 Reviews of Salesmate?

**["Dream Team"](https://www.g2.com/survey_responses/salesmate-review-12820899)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/salesmate-review-12820899)

**["The first CRM that actually keeps up with my deal flow"](https://www.g2.com/survey_responses/salesmate-review-12970513)**

**Rating:** 5.0/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/salesmate-review-12970513)

#### What Are G2 Users Discussing About Salesmate?

- [Is HubSpot free?](https://www.g2.com/discussions/is-hubspot-free)
- [Who owns Salesmate?](https://www.g2.com/discussions/who-owns-salesmate) - 1 comment
- [Is Salesmate good?](https://www.g2.com/discussions/is-salesmate-good) - 1 comment
- [How does Salesmate work?](https://www.g2.com/discussions/how-does-salesmate-work)

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