# Top Free Conversational Support Software - Page 3 ## How Many Conversational Support Software Products Does G2 Track? **Total Products under this Category:** 203 ### Category Stats (Aug 2026) - **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Chatwoot (+0.69%) - Among all products in this category, Chatwoot recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Conversational Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 66,600+ Authentic Reviews - 203+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Support Software ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=19432&focus%5B%5D=1437428&focus%5B%5D=748&focus%5B%5D=10366) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium) **Sponsored** ### Homerun Presales Platform Homerun is the AI-embedded presales platform for your entire team. One place to AI/automate, track, manage, organize, and inform all-things-presales. Do More. Admin Less.™ World-class presales teams including ReliaQuest, Protegrity, Starburst Data, and strongDM use Homerun to boost presales automation, effectiveness, visibility, and collaboration. “A force multiplier for our organization” “Homerun is a game-changer” “The OS for sales engineers” Our customer achieve exceptions presales results: - 15% increase in deal win rates - 16% decrease in sales cycle durations - 6 hours saved per week per sales engineer - 4 weeks saved in new hire onboarding Homerun is SOC2 certified and GDPR compliant. We are proud to be founded by career sales engineers, bootstrapped, profitable, and growing fast because of our amazing customers. --- Our Origin Story We built the first version of Homerun as a tool for ourselves to make our daily lives more organized as sales engineers. We were managing multiple deals at any given time, jumping from customer calls to demos to POCs and back. We were using multiple tools: our CRM, notepad, docs, spreadsheets… you name it, we were using it. One day, we had enough and started coding. Today, presales teams have Homerun. Built for both presales leadership and individual sales engineers, presales teams of all sizes use Homerun to achieve exceptional presales results. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-03T01%3A47%3A52Z&secure%5Bdisplayable_resource_id%5D=1004927&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=170834&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=170834&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%2Ffree%3Fpage%3D3&secure%5Btoken%5D=963944661f09fcb7cad79f4b8613aca37b2c1531473450b99b5c2ed6102fc037&secure%5Burl%5D=https%3A%2F%2Fwww.homerunpresales.com%2F&secure%5Burl_type%5D=company_website) ### [TeamSupport](https://www.g2.com/products/teamsupport/reviews) TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. **Average Rating:** 4.4/5.0 **Total Reviews:** 877 #### How Do G2 Users Rate TeamSupport? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.8/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.5/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind TeamSupport? - **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport) - **Year Founded:** 2008 - **HQ Location:** Dallas, TX - **Twitter:** @TeamSupport 13,505 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website) 62 employees on LinkedIn® - **Phone:** +1 (800) 596-2820 #### Who Uses This Product? - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Medium, 39% Small #### What Do G2 Reviewers Say About TeamSupport? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. - Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. - Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. - Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. ##### Cons - Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. - Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. - Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. #### What Are Recent G2 Reviews of TeamSupport? **["TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics"](https://www.g2.com/survey_responses/teamsupport-review-12433366)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366) **["Excellent B2B Communication Office with Continuous Enhancements"](https://www.g2.com/survey_responses/teamsupport-review-8885777)** **Rating:** 5.0/5.0 stars _— Kari B._ [Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777) #### What Are G2 Users Discussing About TeamSupport? - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### [Richpanel](https://www.g2.com/products/richpanel/reviews) Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security **Average Rating:** 4.7/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Richpanel? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.2/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.2/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Richpanel? - **Seller:** [Richpanel](https://www.g2.com/sellers/richpanel) - **Year Founded:** 2019 - **HQ Location:** San Jose, California - **Twitter:** @Richpanel 363 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1dc4c0eef9708c493004c3327a750da26755781f7874a0a28ac957fcb4e8975&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13686962%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 82% Small, 17% Medium #### What Do G2 Reviewers Say About Richpanel? _AI-generated summary from verified user reviews_ ##### Pros - Users highly value the **exceptional customer support** from Richpanel, appreciating quick responses and effective assistance. - Users find Richpanel's **ease of use** invaluable, enhancing their customer service experience with a user-friendly interface. - Users value the **helpful support** from Richpanel, enhancing their customer service and problem-solving capabilities. - Users are impressed by the **quick response** from Richpanel’s support team, ensuring timely assistance and resolution of issues. - Users appreciate the **efficiency through automation** in Richpanel, significantly improving organization and response times for support teams. ##### Cons - Users face **integration issues** with Richpanel, wishing for better compatibility with more software options. - Users find **chat limitations** in Richpanel hinder organization and effectiveness, affecting overall user experience. - Users feel a **lack of features** in Richpanel, particularly concerning documentation and API integration options. - Users find Richpanel **not user-friendly** , struggling with organization, complicated setups, and lacking in automation features. - Users find the **setup difficulties** challenging due to limited documentation and complicated features, requiring time to adapt. #### What Are Recent G2 Reviews of Richpanel? **["Enhanced Customer Support with AI-Powered Efficiency"](https://www.g2.com/survey_responses/richpanel-review-12416965)** **Rating:** 4.5/5.0 stars _— Sarah K._ [Read full review](https://www.g2.com/survey_responses/richpanel-review-12416965) **["Fantastic experience, great automations, money saving"](https://www.g2.com/survey_responses/richpanel-review-11145263)** **Rating:** 5.0/5.0 stars _— Matthew S._ [Read full review](https://www.g2.com/survey_responses/richpanel-review-11145263) #### What Are G2 Users Discussing About Richpanel? - [What do you like most about Richpanel for customer support, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-richpanel-for-customer-support-and-what-needs-improvement) - [What is Richpanel used for?](https://www.g2.com/discussions/what-is-richpanel-used-for) ### [Heymarket](https://www.g2.com/products/heymarket/reviews) Heymarket is an intuitive AI text messaging and email solution. Quickly and easily send personalized text messages and emails at scale that get fast responses and keep customers engaged. Manage all your business SMS and email conversations in centralized inboxes. Save your team time with AI agents that respond to customer questions automate appointment scheduling. And reliably integrate your CRM like Salesforce and HubSpot to communicate from your systems of engagement. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform. **Average Rating:** 4.6/5.0 **Total Reviews:** 432 #### How Do G2 Users Rate Heymarket? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.4/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.1/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Heymarket? - **Seller:** [Heymarket](https://www.g2.com/sellers/heymarket) - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @heymarket 10 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2657cbb41f880c1c6535191815b8b18de8e3c7f54bc5e637fda27560ae9d9ac3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10538106%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 71% Small, 26% Medium #### What Do G2 Reviewers Say About Heymarket? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Heymarket, facilitating seamless communication and efficient customer messaging. - Users rave about Heymarket's **responsive customer support** , making it easy to get help whenever needed. - Users value the **easy communication** with customers, appreciating the seamless messaging experience through SMS and user-friendly interface. - Users commend the **easy integrations** of Heymarket, seamlessly connecting with platforms like Zendesk and HubSpot. - Users love Heymarket for its **team collaboration features** , ensuring quick and seamless client interactions across the team. ##### Cons - Users express frustration with **poor customer support** , noting delays and inadequate knowledge from the support team. - Users face **SMS issues** , primarily needing to text individuals one-by-one and desiring more outbound channel options. - Users find **SMS limitations** in Heymarket restrictive, affecting their ability to communicate efficiently and effectively. - Users express frustration over **missing features** like a dedicated app, limited customization, and ineffective support, impacting usability. - Users experience **difficulties with the search functionality** , finding it clunky and struggling to load contacts efficiently. #### What Are Recent G2 Reviews of Heymarket? **["Cost-Effective, Easy Texting Solution for Student Communication"](https://www.g2.com/survey_responses/heymarket-review-12451840)** **Rating:** 5.0/5.0 stars _— Micah C._ [Read full review](https://www.g2.com/survey_responses/heymarket-review-12451840) **["Good SMS option"](https://www.g2.com/survey_responses/heymarket-review-8848861)** **Rating:** 4.5/5.0 stars _— Rebecka M._ [Read full review](https://www.g2.com/survey_responses/heymarket-review-8848861) #### What Are G2 Users Discussing About Heymarket? - [What is Heymarket used for?](https://www.g2.com/discussions/what-is-heymarket-used-for) - [What is Heymarket for G Suite used for?](https://www.g2.com/discussions/what-is-heymarket-for-g-suite-used-for) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### How Do G2 Users Rate Hiver in Gmail? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Proactive Engagement:** 6.7/10 (Category avg: 8.6/10) - **Contextual Engagement:** 5.0/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Hiver in Gmail? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 294 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. ##### Cons - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) **["Efficient Inbox Management with Stellar Free Features"](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)** **Rating:** 5.0/5.0 stars _— Nadia S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) ### [Zaapi](https://www.g2.com/products/zaapi/reviews) The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience. **Average Rating:** 4.7/5.0 **Total Reviews:** 36 #### How Do G2 Users Rate Zaapi? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10) - **Contextual Engagement:** 10.0/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Zaapi? - **Seller:** [Zaapi](https://www.g2.com/sellers/zaapi) - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 63% Small, 24% Medium #### What Do G2 Reviewers Say About Zaapi? _AI-generated summary from verified user reviews_ ##### Pros - Users find Zaapi to have a **user-friendly design** , making daily customer support effortless and efficient. - Users appreciate the **easy setup and intuitive interface** of Zaapi, enhancing daily customer support efficiency across multiple channels. - Users praise Zaapi for its **efficiency** , making chat management and response automation seamless and time-saving. - Users appreciate the **seamless integrations** of Zaapi, enhancing efficiency by unifying various communication channels in one platform. - Users praise Zaapi for its **easy setup** , enabling efficient management of multiple chat channels with minimal effort. ##### Cons - Users note that **required improvements** include better reporting options, faster performance, and enhanced customer data management. - Users experience **usage limitations** with Zaapi, particularly concerning file size restrictions for images and videos. - Users feel the pricing is **a bit high** and could be clearer, with unexpected additional charges for credits. - Users note the **limited features** of Zaapi, missing important tools for conversion and advanced workflows. - Users note several **missing features** , particularly in conversion and advanced workflows, affecting the overall functionality. #### What Are Recent G2 Reviews of Zaapi? **["All-in-One Chat Solution That Empowers Teamwork"](https://www.g2.com/survey_responses/zaapi-review-12918159)** **Rating:** 5.0/5.0 stars _— Natavadee S._ [Read full review](https://www.g2.com/survey_responses/zaapi-review-12918159) **["Reliable Omnichannel Platform with Excellent Support"](https://www.g2.com/survey_responses/zaapi-review-13058934)** **Rating:** 5.0/5.0 stars _— derrick t._ [Read full review](https://www.g2.com/survey_responses/zaapi-review-13058934) ### [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate SleekFlow? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.6/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind SleekFlow? - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** sleekflow.io - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow\_io 174 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8411beacfe8eee98ccf57a891aba99b7d1c3699783ac9d7e144d97594ebe7637&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsleekflow&secure%5Burl_type%5D=linkedin_company_website) 204 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 73% Small, 20% Medium #### What Do G2 Reviewers Say About SleekFlow? _AI-generated summary from verified user reviews_ ##### Pros - Users find SleekFlow to be **very easy to implement** , thanks to helpful guidance and effective features. - Users commend the **excellent customer support** of SleekFlow, highlighting fast responses and useful assistance for effective communication. - Users love the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and improving efficiency. - Users value the **handy AI agent** of SleekFlow for efficiently qualifying leads and enhancing customer communication. - Users find that the **time-saving automation** of SleekFlow helps them manage customer messages efficiently and effectively. ##### Cons - Users note the **lack of essential features** in SleekFlow, wishing for improved response tracking and message management. - Users frequently face **slow loading** issues with SleekFlow, causing frustration during message access and app performance. - Users find the **pricing steep** for SleekFlow, especially for smaller teams, impacting accessibility and value. - Users express concerns over **limited customization** , particularly regarding contact quotas and analytics options in SleekFlow. - Users feel that the **limited features** of SleekFlow restrict functionality, especially for those on lower-tier plans. #### What Are Recent G2 Reviews of SleekFlow? **["Sleekflow Makes Multi-Channel Messaging and Automation Effortless."](https://www.g2.com/survey_responses/sleekflow-review-13065757)** **Rating:** 4.5/5.0 stars _— Sujal S._ [Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757) **["SleekFlow Streamlined Our DMs and Boosted Productivity"](https://www.g2.com/survey_responses/sleekflow-review-12673937)** **Rating:** 5.0/5.0 stars _— Yik Wang C._ [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews) Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. **Average Rating:** 4.4/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Comm100? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) #### Who Is the Company Behind Comm100? - **Seller:** [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) - **Company Website:** www.comm100.com - **Year Founded:** 2009 - **HQ Location:** Vancouver, Canada - **Twitter:** @Comm100 4,688 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34614b5b40a0f67a1bf89110adabcb7be44355817d9c7573f4e95349bda6a37a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomm100-network-corporation%2F&secure%5Burl_type%5D=linkedin_company_website) 88 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Gambling & Casinos - **Company Size:** 48% Small, 37% Medium #### What Do G2 Reviewers Say About Comm100? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **versatile functions** and strong AI features of Comm100, enhancing their support experience effectively. - Users find Comm100 to have an **easy-to-use system** , enhancing their overall experience and support efficiency. - Users value the **helpful support team** of Comm100, enhancing their overall experience from setup to daily operations. - Users praise the **excellent customer support** of Comm100, highlighting their responsiveness and knowledgeable assistance. - Users highlight the **efficiency** of Comm100, noting the intuitive interface and automation that enhance customer support operations. ##### Cons - Users experience **chatbot issues** with Comm100, as the AI struggles to effectively handle member queries when agents are unavailable. - Users are frustrated by the **lack of updates** in Comm100, which hampers improvement and responsiveness to user feedback. - Users face **integration challenges** with Comm100, particularly with HubSpot, affecting chat functionality and user experience. - Users note that the **AI chatbot struggles with issue resolution** when human agents aren't available, affecting support quality. - Users are frustrated with the **lack of update options** for user segments, complicating user management processes. #### What Are Recent G2 Reviews of Comm100? **["Easy Onboarding, User-Friendly Interface, and Straightforward Salesforce Integration"](https://www.g2.com/survey_responses/comm100-review-12855831)** **Rating:** 4.5/5.0 stars _— Verified User in Sports_ [Read full review](https://www.g2.com/survey_responses/comm100-review-12855831) **["Responsive Support and a Smooth Desktop Experience"](https://www.g2.com/survey_responses/comm100-review-12885472)** **Rating:** 5.0/5.0 stars _— Brian M._ [Read full review](https://www.g2.com/survey_responses/comm100-review-12885472) #### What Are G2 Users Discussing About Comm100? - [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) - [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe) - [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service) - [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat) - [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best) ### [Exairon](https://www.g2.com/products/exairon/reviews) Exairon is a sophisticated customer experience automation platform designed to enhance and streamline customer interactions across various channels. This innovative solution leverages the power of artificial intelligence and human collaboration to ensure that businesses can provide 24/7 multilingual support, optimize customer engagement, and improve operational efficiency. By integrating multiple communication channels into a single platform, Exairon allows organizations to manage customer interactions more effectively and responsively. Targeted at businesses of all sizes, Exairon is particularly beneficial for organizations that prioritize customer satisfaction and engagement. It serves a diverse range of industries, including retail, hospitality, and service sectors, where customer interactions are frequent and varied. The platform is designed to handle multiple use cases, from managing inquiries and complaints to executing proactive marketing strategies. With Exairon, businesses can ensure that they are not only meeting customer needs but also anticipating them, thereby enhancing overall customer loyalty. One of Exairon's standout features is its multichannel interaction management, which allows businesses to seamlessly communicate with customers across platforms such as WhatsApp, Instagram, web chat, and email. This unified approach ensures that all customer interactions are centralized, enabling teams to respond quickly and consistently. Additionally, the AI-powered automation feature deploys virtual assistants to handle routine tasks, freeing up human resources for more strategic roles. This not only improves operational efficiency but also allows staff to focus on complex customer inquiries that require a personal touch. The platform also includes advanced analytics capabilities, which provide businesses with the tools to monitor, analyze, and improve customer dialogues through interactive dashboards. The AI Voice of Customer Analysis feature offers valuable insights into customer sentiment and preferences, enabling businesses to make data-driven decisions. Furthermore, Exairon supports proactive marketing strategies, allowing organizations to engage customers on web and WhatsApp, which can significantly enhance customer acquisition and retention efforts. Exairon’s integration capabilities further enhance its value, as it can easily connect with existing business systems and popular communication channels. This flexibility ensures that businesses can adopt the platform without disrupting their current operations. By automating customer interactions, improving response times, and providing personalized assistance, Exairon ultimately enhances efficiency and customer satisfaction, making it a vital tool for organizations looking to elevate their customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Exairon? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.6/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.5/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind Exairon? - **Seller:** [Exairon](https://www.g2.com/sellers/exairon) - **Company Website:** exairon.com - **Year Founded:** 2020 - **HQ Location:** İstanbul - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80175b55f703ffe09039acd0d626b79c8a5ddc9ffd9889c742c06ed6884dae98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexairon%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 61% Small, 35% Medium #### What Do G2 Reviewers Say About Exairon? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **intuitive interface** of Exairon, enabling seamless multi-channel support and quick user adoption. - Users value the **efficiency** of Exairon, as it streamlines multi-channel support and enhances corporate communication. - Users value the **professional and organized platform** of Exairon, enhancing efficiency in customer communication management. - Users value the **intuitive interface** of Exairon, which simplifies multi-channel support and boosts team productivity. - Users value the **automation features** of Exairon, streamlining customer communication and enhancing efficiency across multiple channels. ##### Cons - Users find the **interface could be smoother** , leading to occasional usability challenges with Exairon. - Users feel that **email communication issues** hinder the overall functionality and efficiency of Exairon’s platform. - Users find the **interface could be smoother** , though it's not a major issue with Exairon's reliability. - Users note a **steep learning curve** for operators, suggesting improvements for a smoother onboarding experience. - Users desire more **flexibility in customization** and enhanced reporting features to improve customer analysis. #### What Are Recent G2 Reviews of Exairon? **["Clear Communication, Fast Responses, and Easy Integration"](https://www.g2.com/survey_responses/exairon-review-12365296)** **Rating:** 5.0/5.0 stars _— Emre D._ [Read full review](https://www.g2.com/survey_responses/exairon-review-12365296) **["A Flexible Omnichannel Platform That Simplifies Daily Operations"](https://www.g2.com/survey_responses/exairon-review-12468919)** **Rating:** 5.0/5.0 stars _— Ali Kemal G._ [Read full review](https://www.g2.com/survey_responses/exairon-review-12468919) ### [Drift](https://www.g2.com/products/drift/reviews) Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,203 #### How Do G2 Users Rate Drift? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.6/10 (Category avg: 8.6/10) - **Contextual Engagement:** 8.7/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Drift? - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft 18,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,097 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Medium, 27% Small #### What Do G2 Reviewers Say About Drift? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. ##### Cons - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. #### What Are Recent G2 Reviews of Drift? **["Targeted Lead Generation with Seamless Integration"](https://www.g2.com/survey_responses/drift-review-12263708)** **Rating:** 5.0/5.0 stars _— Siddhaant M._ [Read full review](https://www.g2.com/survey_responses/drift-review-12263708) **["Great service so far!"](https://www.g2.com/survey_responses/drift-review-7956889)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/drift-review-7956889) #### What Are G2 Users Discussing About Drift? - [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for) - [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook) - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What is drift tool?](https://www.g2.com/discussions/what-is-drift-tool) - 1 comment - [How much does drift cost?](https://www.g2.com/discussions/how-much-does-drift-cost) - 1 comment ### [Boost.ai](https://www.g2.com/products/boost-ai/reviews) Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector. **Average Rating:** 4.7/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate Boost.ai? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.8/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Boost.ai? - **Seller:** [Boost.ai](https://www.g2.com/sellers/boost-ai) - **Year Founded:** 2016 - **HQ Location:** Sandnes, Rogaland - **Twitter:** @boost\_ai\_ 513 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f63e1dcf9426c59816d1f4545b84028c369bd0a9cc9be540f0eae13646465a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboost-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 170 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecommunications, Banking - **Company Size:** 38% Medium, 36% Large #### What Do G2 Reviewers Say About Boost.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users find Boost.ai's platform to have a **straightforward and intuitive interface** , making it easy to use and master. - Users value the **intuitive interface and rich features** of Boost.ai, promoting seamless chatbot and voicebot integration. - Users appreciate the **helpfulness** of Boost.ai's support team, enhancing project success and user satisfaction. - Users commend Boost.ai for its **excellent customer support** , enhancing collaboration and responsiveness in their implementations. - Users commend Boost.ai for its **exceptional customer support** and effective tools that enhance service and experience. ##### Cons - Users find certain features of Boost.ai **hard to use and unclear** , affecting the overall experience and performance. - Users find the **AI limitations** in Boost.ai challenging, particularly regarding unclear features and inadequate reporting capabilities. - Users struggle with a **steep learning curve** , finding some features unclear and not intuitive initially. - Users express a desire for **greater customization** options in Boost.ai, particularly for analytics and reporting features. - Users find the **limited reporting and analytics features** of Boost.ai insufficient for effectively analyzing generative AI performance. #### What Are Recent G2 Reviews of Boost.ai? **["Technical Associate"](https://www.g2.com/survey_responses/boost-ai-review-11569791)** **Rating:** 5.0/5.0 stars _— Leo ._ [Read full review](https://www.g2.com/survey_responses/boost-ai-review-11569791) **["Excellent AI Platform with Strong Support"](https://www.g2.com/survey_responses/boost-ai-review-11855585)** **Rating:** 5.0/5.0 stars _— Nils N._ [Read full review](https://www.g2.com/survey_responses/boost-ai-review-11855585) #### What Are G2 Users Discussing About Boost.ai? - [What is Boost.ai used for?](https://www.g2.com/discussions/what-is-boost-ai-used-for) ### [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 #### How Do G2 Users Rate Zowie? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Proactive Engagement:** 8.3/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.2/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Zowie? - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI 144 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website) 100 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Zowie? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. - Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward. - Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease. - Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs. - Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation. ##### Cons - Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating. - Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features. - Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions. - Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy. - Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information. #### What Are Recent G2 Reviews of Zowie? **["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)** **Rating:** 5.0/5.0 stars _— Dawid T._ [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) **["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)** **Rating:** 4.5/5.0 stars _— Piotr P._ [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### [Plain](https://www.g2.com/products/plain/reviews) Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communication channels such as email, Slack, MS Teams, Discord, and in-app support, Plain addresses the issue of tool sprawl that often hinders modern support teams. This solution is particularly beneficial for fast-growing software companies that seek to streamline their support functions, transforming them from a cost center into a competitive advantage. Targeted specifically at B2B teams, Plain serves organizations that recognize the importance of providing exceptional support experiences to complement their high-quality products. Unlike traditional help desk software, which often relies on rigid ticketing systems and prioritizes deflection over effective resolution, Plain focuses on facilitating natural, contextual conversations that genuinely address customer issues. This approach aligns with the expectations of today’s B2B customers, who demand seamless support experiences akin to those offered by consumer products. The core capabilities of Plain revolve around three key features: AI-enhanced support, unified cross-channel intelligence, and seamless team collaboration. The platform’s AI does not replace human agents; rather, it empowers them by providing contextual insights, suggested responses, and intelligent routing to ensure that the most qualified individual manages each conversation. This enhancement transforms support agents from mere ticket processors into strategic advisors, fostering deeper customer relationships. The unified inbox feature maintains complete conversation context across all channels, while collaboration tools facilitate seamless communication between support, engineering, and product teams. Plain is particularly well-suited for ambitious B2B SaaS companies, developer tools, and API-first businesses that have outgrown basic shared inboxes but are wary of the complexities associated with traditional enterprise support software. Organizations typically adopt Plain when they are managing over 100 customer conversations weekly and recognize that their existing tool stack is creating more challenges than solutions. Common use cases include consolidating multiple support tools into a single platform, scaling technical support for developer products without increasing headcount, and leveraging customer interactions to gain valuable product insights that drive growth. Key differentiators of Plain include its unified multi-channel intelligence, which preserves full conversation context across every interaction, thereby alleviating the context-switching challenges that often lead to burnout among support teams. Additionally, the developer-first API allows for custom integrations and workflows that legacy platforms struggle to match. Real-time analytics provide actionable insights into team performance, customer satisfaction, and revenue impact, moving beyond superficial metrics like deflection rates. Companies that implement Plain typically experience 67% faster response times and threefold increases in support team capacity, ultimately transforming their customer experience into a competitive advantage that enhances retention and drives expansion. **Average Rating:** 4.5/5.0 **Total Reviews:** 20 #### How Do G2 Users Rate Plain? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.4/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.6/10 (Category avg: 8.5/10) - **Self-Serve Support:** 6.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind Plain? - **Seller:** [Plain](https://www.g2.com/sellers/plain) - **Company Website:** www.plain.com - **Year Founded:** 2020 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=afa652ccc40c84300f54f4ab24dcda4aa6b30a0879a6965a1317f71072245750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplainsupport%2F&secure%5Burl_type%5D=linkedin_company_website) 49 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Plain? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Plain, enhancing organization and collaboration in ticket management seamlessly. - Users appreciate the **seamless Slack integrations** of Plain, enhancing support efficiency and overall user experience. - Users value the **easy integrations** of Plain, particularly appreciating its seamless connection with Slack for effective support. - Users love Plain's **modern UI and flexibility** , combined with responsive support and efficient integrations enhancing their experience. - Users appreciate the **organization and collaboration** in Plain, enhancing ticket visibility and streamlining support processes. ##### Cons - Users find the **limited features** of Plain restrict their productivity and integration capabilities significantly. - Users find the **missing features** of Plain limiting, lacking essential integrations and functionalities for efficient work management. - Users report **interface issues** with formatting, reply box usability, and overall user experience affecting functionality. - Users experience **ticketing issues** with Plain's unclear search functionality and lack of presence indicators, complicating workflow. - Users notice that the **searching functionality is unclear** , making it difficult to locate tickets efficiently. #### What Are Recent G2 Reviews of Plain? **["Great support platform with the potential to accelerate further!"](https://www.g2.com/survey_responses/plain-review-11731412)** **Rating:** 4.0/5.0 stars _— Priya K._ [Read full review](https://www.g2.com/survey_responses/plain-review-11731412) **["Makes smashing the queues fun and efficient"](https://www.g2.com/survey_responses/plain-review-11722445)** **Rating:** 5.0/5.0 stars _— Jason S._ [Read full review](https://www.g2.com/survey_responses/plain-review-11722445) ### [Thena](https://www.g2.com/products/thena/reviews) Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly. **Average Rating:** 4.9/5.0 **Total Reviews:** 65 #### How Do G2 Users Rate Thena? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Proactive Engagement:** 9.5/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.5/10 (Category avg: 8.5/10) - **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind Thena? - **Seller:** [Thena](https://www.g2.com/sellers/thena) - **Year Founded:** 2022 - **HQ Location:** Palo Alto , California - **Twitter:** @thenaplatform 540 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1372715ed2048c40fbc3eaab608cddec90736be10ac0b216a1a6fa60ef4cf30d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthena-platform&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small, 38% Medium #### What Do G2 Reviewers Say About Thena? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes. - Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments. - Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments. - Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes. - Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly. ##### Cons - Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively. - Users find **limited platform support** with Thena, making it challenging for those using other communication tools. - Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp. - Users note **limited platform support** , making Thena less suitable for those using alternative communication tools. - Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns. #### What Are Recent G2 Reviews of Thena? **["Smooth"](https://www.g2.com/survey_responses/thena-review-10020456)** **Rating:** 5.0/5.0 stars _— Matthew B._ [Read full review](https://www.g2.com/survey_responses/thena-review-10020456) **["Thena helped us Tame Wild-Wild-West Slack Support"](https://www.g2.com/survey_responses/thena-review-10569376)** **Rating:** 5.0/5.0 stars _— Daniel S._ [Read full review](https://www.g2.com/survey_responses/thena-review-10569376) ### [Myna](https://www.g2.com/products/myna/reviews) Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features. **Average Rating:** 5.0/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate Myna? - **Proactive Engagement:** 9.7/10 (Category avg: 8.6/10) - **Contextual Engagement:** 9.4/10 (Category avg: 8.5/10) - **Self-Serve Support:** 9.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Myna? - **Seller:** [Myna](https://www.g2.com/sellers/myna) - **Company Website:** myna.cx - **Year Founded:** 2024 - **HQ Location:** N/A - **Twitter:** @mynacx - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=864809fe4a8dc55899628752c602e4c83057e59351ead8d4df8c9e4cc38fadb4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyna-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 39% Small, 34% Medium #### What Are Recent G2 Reviews of Myna? **["Effortlessly Updates Our AI, Streamlines Customer Interactions"](https://www.g2.com/survey_responses/myna-review-13061491)** **Rating:** 5.0/5.0 stars _— Keith B._ [Read full review](https://www.g2.com/survey_responses/myna-review-13061491) **["The built in lead nurturing keeps opportunities warm automatically"](https://www.g2.com/survey_responses/myna-review-13038939)** **Rating:** 5.0/5.0 stars _— Karen D._ [Read full review](https://www.g2.com/survey_responses/myna-review-13038939) ### [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate Trengo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Proactive Engagement:** 7.6/10 (Category avg: 8.6/10) - **Contextual Engagement:** 7.1/10 (Category avg: 8.5/10) - **Self-Serve Support:** 7.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Trengo? - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ 284 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 90 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small, 26% Medium #### What Do G2 Reviewers Say About Trengo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation. - Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management. - Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient. - Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly. - Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support. ##### Cons - Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability. - Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability. - Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times. - Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience. - Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo. #### What Are Recent G2 Reviews of Trengo? **["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) **["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)** **Rating:** 4.5/5.0 stars _— Ashley d._ [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) - [‹ Prev‹ Prev](/categories/conversational-support/free?order=g2_score&page=2#product-list) - [1](/categories/conversational-support/free?order=g2_score#product-list) - [2](/categories/conversational-support/free?order=g2_score&page=2#product-list) - 3 - [4](/categories/conversational-support/free?order=g2_score&page=4#product-list) - [5](/categories/conversational-support/free?order=g2_score&page=5#product-list) - [6](/categories/conversational-support/free?order=g2_score&page=6#product-list) - [7](/categories/conversational-support/free?order=g2_score&page=7#product-list) - [Next ›Next ›](/categories/conversational-support/free?order=g2_score&page=4#product-list) Spotlight Categories [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) [Accounting Software](https://www.g2.com/categories/accounting) [Expense Management Software](https://www.g2.com/categories/expense-management) [E-Signature Software](https://www.g2.com/categories/e-signature) [CMMS Software](https://www.g2.com/categories/cmms) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Conversational Support Themes](/categories/conversational-support/themes)