# Best Conversation Intelligence Software - Page 5 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best conversation intelligence software in 2026 is Gong, rated 4.7 out of 5 on G2 based on 6,600+ verified reviews. For teams prioritizing frictionless meeting capture, Fathom delivers a 5.0 rating with AI-powered summaries that require minimal setup overhead. 1. Gong — 4.7/5 (6,600+ reviews): Revenue intelligence with deal-pattern coaching 2. Fathom — 5/5 (6,800+ reviews): AI meeting summaries with frictionless capture 3. Agentforce Sales (formerly Salesforce Sales Cloud) — 4.4/5 (25,800+ reviews): Conversation intelligence inside CRM workflows 4. HubSpot Sales Hub — 4.4/5 (13,800+ reviews): Conversation logging tied to native CRM 5. Substrata — 4.9/5 (1,000+ reviews): Behavioral signal analysis for deal dynamics *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call. Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts. In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations. Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making. [Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily. To qualify for inclusion in the Conversation Intelligence category, a product must: - Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams - Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns - Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities - Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,504 reviews) | Revenue intelligence with deal-pattern coaching | "[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,917 reviews) | AI meeting summaries with frictionless capture | "[Exceptional Meeting Summaries and Notes, Seamless Meeting Recordings](https://www.g2.com/survey_responses/fathom-review-13075632)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,666 reviews) | Conversation intelligence inside CRM workflows | "[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,264 reviews) | Conversation logging tied to native CRM | "[Solid CRM for managing the entire sales process](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13087547)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,093 reviews) | Behavioral signal analysis for deal dynamics | "[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)" | | 6 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,441 reviews) | Contact-center CXA with conversation intelligence | "[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,618 reviews) | Agent workspace for intelligent outbound | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 9 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,238 reviews) | — | "[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)" | | 10 | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5.0 (496 reviews) | Lightweight meeting transcription with broad integrations | "[Otter.ai Boosts Productivity with Real-Time Transcription and Automatic Summaries](https://www.g2.com/survey_responses/otter-ai-review-13091867)" | --- ## What Are the Most Common Questions About Conversation Intelligence Software? *AI-generated · Last updated: May 26, 2026* ### What what's the top-rated conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) stands out as the most frequently reviewed option in this dataset, and reviewers consistently mention call recording, AI-generated summaries, searchable transcripts, coaching support, and deal visibility. According to verified users, it helps teams stay present during calls, review customer conversations quickly, and improve follow-up consistency. G2 reviewers mention that Gong is especially useful for sales coaching, onboarding, and understanding customer needs across a large volume of conversations. At the same time, some users note a learning curve, occasional transcript inaccuracies, and sluggish search or loading at times, so buyers should weigh usability needs alongside depth of insight. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – used for call recording, AI summaries, coaching, forecasting, and searchable customer conversation review - [Fathom](https://www.g2.com/products/fathom-video) – favored for accurate meeting notes, action items, easy setup, and helping teams stay focused during calls - [Substrata](https://www.g2.com/products/substrata-substrata) – used to uncover buyer intent, sentiment, and hidden signals in sales conversations ### What is the best conversation monitoring software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the single strongest fit in this review set for conversation monitoring because reviewers repeatedly highlight visibility into calls, searchable transcripts, AI summaries, team coaching, and account-level insights. According to verified users, it helps teams monitor customer interactions without relying on memory, and it gives managers a way to review trends, compare rep performance, and identify important moments in conversations. G2 reviewers mention that it is especially valuable when teams need one place to revisit calls, understand deal progress, and improve messaging. Some users also mention that the amount of data can feel overwhelming at first and that some summaries still need review. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – widely used for monitoring sales calls, reviewing transcripts, and coaching teams with AI-generated insights - [Fathom](https://www.g2.com/products/fathom-video) – strong for meeting monitoring through accurate notes, transcripts, and follow-up task capture - [Substrata](https://www.g2.com/products/substrata-substrata) – suited to teams that want to monitor engagement shifts, sentiment, and buyer signals over time ### What leading conversation analysis software for small business? Based on G2 reviews, buyers looking for conversation analysis software for small business should focus on tools that balance ease of use, setup speed, and useful summaries. According to verified users, Fathom is often praised for simple setup, accurate notes, clear action items, and affordable positioning in reviews, while Gong is described as more feature rich for sales insight, coaching, and pipeline visibility. G2 reviewers mention that both products reduce manual note-taking and help teams review key moments after meetings. For smaller teams, ease of adoption and low admin overhead appear especially important in the feedback. Some reviewers also note that more advanced platforms can feel overwhelming or expensive, so fit depends on complexity and team maturity. ### What is the best conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the strongest overall pick in this dataset because it appears most often in recent reviews and is repeatedly described as useful for summaries, searchable transcripts, deal tracking, coaching, and cross-team visibility. According to verified users, it helps teams avoid manual notes, prep faster for follow-ups, and coach reps using real call data. G2 reviewers mention benefits across onboarding, forecasting, account review, and understanding customer pain points. They also mention some tradeoffs, including occasional transcript errors, slower loading in some cases, and a steeper learning curve due to the amount of data available. For buyers prioritizing depth and broad sales workflow support, it leads this review set. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – supports sales teams with conversation analysis, follow-up prep, coaching, and pipeline visibility - [Fathom](https://www.g2.com/products/fathom-video) – ideal for fast setup, clear meeting summaries, action items, and everyday note-taking efficiency - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading buyer intent, emotional cues, and hidden signals from conversations ### Which conversation intelligence app is the best? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the best-supported answer in this dataset for buyers asking for the best conversation intelligence app. According to verified users, it combines call recording, transcripts, AI summaries, coaching, account search, and deal insight in one place, which makes it practical for daily sales execution. G2 reviewers mention that it helps them stay present in meetings, revisit critical moments later, and improve follow-up quality without depending on handwritten notes. They also highlight its value for managers who need to coach teams or review deal health. A few users mention search lag, summary accuracy issues in some calls, and a heavier learning curve, but overall the feedback is strongest here. ### What is the best tool for analyzing customer conversations? Based on G2 reviews, the best tool for analyzing customer conversations depends on whether a buyer wants broad sales visibility or deeper behavioral signal detection. According to verified users, Gong is often used to analyze customer calls for pain points, follow-up actions, coaching opportunities, and deal movement, while Substrata is praised for uncovering intent, sentiment, and subtle changes in engagement. G2 reviewers mention that these tools help teams move beyond memory-based follow-up and instead work from searchable conversation data. They also point to practical benefits like better preparation, clearer handoffs, and stronger internal alignment. Some users note that highly detailed analytics can feel overwhelming at first, especially when teams are managing a large volume of conversations. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – helps teams analyze calls for customer needs, objections, next steps, and coaching moments - [Fathom](https://www.g2.com/products/fathom-video) – useful for extracting summaries, action items, and detailed transcripts from meetings - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading intent, emotional shifts, and relationship momentum from conversations ### What most effective conversation intelligence software to buy? Based on G2 reviews, the most effective conversation intelligence software to buy is the one that fits the buyer’s workflow and coaching needs. According to verified users, Gong is repeatedly associated with strong visibility into calls, account history, summaries, and coaching, while Fathom is frequently praised for easy setup, accurate notes, and immediate action items. G2 reviewers mention that both tools reduce manual note-taking and help teams move faster after meetings. Effectiveness in the reviews usually comes down to how well the product helps users find information quickly, stay present in conversations, and support better follow-up or training. Some users also mention the importance of balancing AI speed and insight quality with usability and rollout simplicity. ### What highly rated conversation intelligence solutions? Based on G2 reviews, highly rated conversation intelligence solutions in this dataset are commonly described as tools that automate note-taking, surface next steps, and help teams learn from customer calls at scale. According to verified users, Gong is often highlighted for sales visibility and coaching, Fathom for reliable summaries and action tracking, and Substrata for interpreting buyer sentiment and hidden signals. G2 reviewers mention that these solutions help reduce administrative work, improve internal collaboration, and make it easier to revisit conversations later. They also point out that accuracy and usability matter just as much as feature depth. In general, the most positively reviewed solutions are the ones that save time while making conversations easier to search, share, and act on. ### What conversation intelligence systems best recommended? Based on G2 reviews, the best recommended conversation intelligence systems are the ones buyers repeatedly mention for recording, summarizing, coaching, and surfacing insights from customer interactions. According to verified users, Gong is the most established recommendation in this dataset for sales-led use cases, while Fathom is often recommended for teams that need a lighter-weight experience with strong note accuracy and quick setup. G2 reviewers mention that recommended systems usually help them stay focused during calls, maintain a searchable conversation history, and improve consistency across follow-ups and team coaching. They also note that recommendation strength often depends on rollout fit, especially around learning curve, integration setup, and whether the team values straightforward summaries or more advanced insight layers. ### What top conversation intelligence platforms for business? Based on G2 reviews, top conversation intelligence platforms for business are those that support both individual productivity and team-level visibility. According to verified users, Gong is widely used for business conversations tied to pipeline, forecasting, training, and customer understanding, while Fathom is valued for meeting recaps, sharing notes, and helping teams stay organized without adding much setup burden. G2 reviewers mention that business users benefit most when platforms can capture conversations automatically, organize transcripts clearly, and help different teams act on the same information. Across the data, the top platforms are not just recording tools. They are used to improve coaching, strengthen handoffs, and make customer context easier to access across the organization. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – chosen by business teams for coaching, forecasting visibility, searchable call history, and follow-up support - [Fathom](https://www.g2.com/products/fathom-video) – helpful for business meetings that need fast summaries, action items, and easy sharing across teams - [Substrata](https://www.g2.com/products/substrata-substrata) – useful for businesses that want conversation intelligence focused on sentiment, intent, and stakeholder dynamics ## G2 Grid® for Conversation Intelligence Software ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1333617&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1188166) Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Substrata, GTM Studio - Powered by ZoomInfo, Talkdesk, and Nooks. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=substrata-substrata&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=nooks) ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 198 ### Category Stats (Jul 2026) - **Average Rating**: 4.62/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 120,700+ Authentic Reviews - 198+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversation Intelligence Software Is Best for Your Use Case? - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [Spiky](https://www.g2.com/products/spiky/reviews) - **Easiest to Use:** [Fathom](https://www.g2.com/products/fathom-video/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-07-14T15%3A12%3A50Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Fselected_view%3Dgrid%26utf8%3D%25E2%259C%2593&secure%5Btoken%5D=ec62dd8fae9832bd91c9bcee9279cf74e3f7d31ab62b22c1b6bbe4e562b0736f&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Traq.ai](https://www.g2.com/products/traq-ai-traq-ai/reviews) In a world where buyers are more informed than ever, winning more deals is less about following a script and more about understanding your prospect’s priorities and pain points. With call recording, transcription, and AI analysis, the Traq.ai conversation intelligence platform extracts buyer-centric, deal-winning insights from each call and links them right into your CRM. As a platform-agnostic AI sales assistant compatible with any VoIP phone and online meeting tool, Traq.ai makes each team member more productive and increasingly effective every day. As a sales performance and coaching platform, Traq.ai reveals your team’s challenges so you can optimize training and inspire the highest level of performance. Transparent, competitive pricing including a free option. **Average Rating:** 4.7/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Traq.ai?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.5/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Traq.ai?** - **Seller:** [Traq.ai](https://www.g2.com/sellers/traq-ai) - **Year Founded:** 2020 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** https://www.linkedin.com/company/traqai/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 29% Mid-Market #### What Are Traq.ai's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Action Items (1 reviews) - Automation (1 reviews) - Call Recording (1 reviews) - Customer Support (1 reviews) **Cons:** - Call Issues (1 reviews) ### What Do G2 Reviewers Say About Traq.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional accuracy** of Traq.ai, consistently receiving helpful notes and analyses after each call. - Users appreciate that Traq.ai effortlessly generates **automatic action items** and follow-up emails, enhancing call efficiency. - Users appreciate the **effortless automation** of Traq.ai, ensuring seamless call management and insightful follow-ups every time. - Users value the **call recording** feature in Traq.ai, enhancing their meeting management and overall productivity. - Users love the **exceptional customer support** from Traq.ai, which is prompt and helpful, enhancing the overall experience. **Cons:** - Users occasionally wish for **improved screen zoom functionality** during calls for better visibility of on-screen content. #### What Are Recent G2 Reviews of Traq.ai? **"[Can't function now without it](https://www.g2.com/survey_responses/traq-ai-review-10937049)"** **Rating:** 5.0/5.0 stars *— Charles W.* [Read full review](https://www.g2.com/survey_responses/traq-ai-review-10937049) --- **"[Fabulous software and support!](https://www.g2.com/survey_responses/traq-ai-review-10393063)"** **Rating:** 5.0/5.0 stars *— Michel H.* [Read full review](https://www.g2.com/survey_responses/traq-ai-review-10393063) --- ### 2. [Cockpit](https://www.g2.com/products/cockpit-cockpit/reviews) Cockpit is an AI-powered meeting recording tool designed by salespeople, for salespeople. It helps sales teams streamline their workflow, understand customer needs, and execute winning strategies. Cockpit integrates seamlessly with all major CRM platforms and telephony tools to automate CRM updates, call analysis, and actionable insight capture from every customer conversation. Unlike standard meeting recordings or generic tools, Cockpit is packed with sales-focused features like Playbook, which analyzes and scores calls to ensure adherence to sales methodologies without needing to listen to every call, and Autopilot, which automatically updates CRM fields—including custom ones—saving valuable time and improving accuracy. 100% customizable, just like Notion, Cockpit adapts to the unique workflows of any sales team. With its deep integrations and intuitive design, Cockpit turns every interaction into actionable insights, enabling sales professionals to focus on building relationships, closing deals, and achieving consistent success. **Average Rating:** 5.0/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Cockpit?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Cockpit?** - **Seller:** [Cockpit](https://www.g2.com/sellers/cockpit) - **Year Founded:** 2022 - **HQ Location:** Paris, France - **LinkedIn® Page:** https://www.linkedin.com/company/getcockpit/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Cockpit's Pros and Cons? **Pros:** - Sales Improvement (5 reviews) - Time-saving (5 reviews) - AI Integration (3 reviews) - AI Summary (3 reviews) - Coaching (3 reviews) **Cons:** - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Cockpit? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **sales improvement capabilities** of Cockpit, enabling targeted coaching and enhanced team performance. - Users love **time-saving features** of Cockpit, streamlining sales coaching and enhancing team productivity significantly. - Users love how AI greatly enhances productivity, offering **time-saving features** that simplify daily tasks and improve efficiency. - Users notice a significant boost in **productivity** with Cockpit's AI features, enhancing workflow and coaching efficiency. - Users appreciate the **effective coaching capabilities** of Cockpit, enhancing team performance and saving valuable time. **Cons:** - Users note the **limited features** of Cockpit, though improvements are anticipated soon for a better experience. - Users note the **missing features** in Cockpit, but acknowledge the team's fast progress towards improvement. #### What Are Recent G2 Reviews of Cockpit? **"[Effective and so easy to use! It’s refreshing…](https://www.g2.com/survey_responses/cockpit-review-10454275)"** **Rating:** 5.0/5.0 stars *— Verified User in Design* [Read full review](https://www.g2.com/survey_responses/cockpit-review-10454275) --- **"[The Best Conversation Intelligence Software](https://www.g2.com/survey_responses/cockpit-review-10416857)"** **Rating:** 5.0/5.0 stars *— Maxime L.* [Read full review](https://www.g2.com/survey_responses/cockpit-review-10416857) --- ### 3. [Demodesk Meeting](https://www.g2.com/products/demodesk-meeting/reviews) Demodesk Meeting is the leading platform for virtual sales. Schedule meetings on auto-pilot, run professional video meetings, and coach sales teams in real-time with AI. 100% GDPR compliant, enterprise-grade security and support. The platform automates repetitive tasks and streamlines the entire sales process, enabling sellers to focus on building relationships and closing deals. Demodesk offers revolutionary screen-sharing and interactive capabilities to create an immersive and personalized experience for prospects, leading to increased engagement and higher conversion rates. Features like shadowing or integrated playbooks and battle cards, enable real-time coaching during virtual calls. The platform offers comprehensive analytics and reporting features that provide actionable insights into sales performance. Armed with this valuable data, sales leaders can make data-driven decisions, optimize sales processes, and identify areas for improvement. Businesses of all sizes rely on us to digitalize sales, boost productivity and drive more revenue. Key results from our customers: +25% time saved on manual tasks (Pipedrive) ↑ 2x conversion rate (Clark) +30% higher revenue per seller (Treatwell) ↑ 3x increase in agent productivity (Eigensonne) **Average Rating:** 4.6/5.0 **Total Reviews:** 104 **How Do G2 Users Rate Demodesk Meeting?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Demodesk Meeting?** - **Seller:** [Demodesk](https://www.g2.com/sellers/demodesk) - **Year Founded:** 2018 - **HQ Location:** Munich, Germany - **Twitter:** @demodesk (258 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25165726/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Sales Manager - **Top Industries:** Computer Software, Financial Services - **Company Size:** 53% Mid-Market, 41% Small-Business #### What Are Recent G2 Reviews of Demodesk Meeting? **"[Transcription Perfection, Annoying Notifications](https://www.g2.com/survey_responses/demodesk-meeting-review-12722494)"** **Rating:** 5.0/5.0 stars *— Franck O.* [Read full review](https://www.g2.com/survey_responses/demodesk-meeting-review-12722494) --- **"[Easy Client Meetings, Smart AI Assistance, and Powerful Workflow Automation](https://www.g2.com/survey_responses/demodesk-meeting-review-12866251)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/demodesk-meeting-review-12866251) --- #### What Are G2 Users Discussing About Demodesk Meeting? - [What is your experience with Demodesk for virtual meetings, and what challenges have you encountered?](https://www.g2.com/discussions/what-is-your-experience-with-demodesk-for-virtual-meetings-and-what-challenges-have-you-encountered) - [How do you use Demodesk?](https://www.g2.com/discussions/how-do-you-use-demodesk) - 1 comment - [What is the use of Demodesk?](https://www.g2.com/discussions/what-is-the-use-of-demodesk) - 1 comment - [Why do you want to join Demodesk?](https://www.g2.com/discussions/why-do-you-want-to-join-demodesk) - 1 comment - [What does Demodesk do?](https://www.g2.com/discussions/what-does-demodesk-do) - 1 comment ### 4. [Logicdialog](https://www.g2.com/products/logicdialog/reviews) With Inbox Automation, Voice AI, Chatbots and Digital Assistants all in a single, no code platform, Logicdialog seamlessly adds a layer of Gen AI powered automation to any business. Clients using Logicdialog can slash customer and colleague communication costs by up to 75%, increase employee productivity and improve customer satisfaction. Fast to set up and easy to use, Logicdialog consumes content from any source, and uses it to generate accurate, multilingual answers and instant interactions for any channel (phone, email, web, sms, social media, mobile app or internal chat). Drag, drop, plug, play, infrastructure agnostic, and non intrusive, Logicdialog acts as an automation middleware that works in harmony with your existing tech stack. With over 5000 pre built integrations (bookings, payments, authentication, verification, RPA and more), Logicdialog takes your customer and colleague interactions far beyond FAQs. Logicdialog is an AI first platform with 'human in the loop' technology, meaning businesses can add that personal touch when needed. Deep dive analytics deliver unrivalled actionable insights for continuous monitoring and improvement. With multichannel automation, a no code interface, deep integrations, human in the loop and granular performance analytics, Logicdialog easily becomes a Generative AI communications partner that will grow with your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Logicdialog?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.4/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Logicdialog?** - **Seller:** [Logicdialog](https://www.g2.com/sellers/logicdialog) - **Year Founded:** 2017 - **HQ Location:** London, GB - **Twitter:** @logic_dialog (743 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/logicdialog (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of Logicdialog? **"[Easy to navigate and ongoing support](https://www.g2.com/survey_responses/logicdialog-review-9751324)"** **Rating:** 4.0/5.0 stars *— Leanne T.* [Read full review](https://www.g2.com/survey_responses/logicdialog-review-9751324) --- **"[A great team to help your business with a chatbot solution](https://www.g2.com/survey_responses/logicdialog-review-9561289)"** **Rating:** 5.0/5.0 stars *— Paul S.* [Read full review](https://www.g2.com/survey_responses/logicdialog-review-9561289) --- ### 5. [NEXT](https://www.g2.com/products/next-next/reviews) Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qualtrics, G2 and other sources—into actionable insights and automated workflows for teams in product, engineering, marketing and beyond. Using agentic AI technology with human-like accuracy, we let you bring the voice of your customers into the way you build, market, and sell your products. Launched in April 2023, NEXT is trusted by Bosch, PaperCut, Lipton, Action, and Erste Group. For more information, visit www.nextapp.co **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate NEXT?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.1/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind NEXT?** - **Seller:** [NEXT](https://www.g2.com/sellers/next-8488e0e3-763a-4a92-ad73-44038d4862bf) - **Year Founded:** 2023 - **HQ Location:** Amsterdam, North Holland - **LinkedIn® Page:** https://www.linkedin.com/company/nextapphq (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 35% Enterprise #### What Are Recent G2 Reviews of NEXT? **"[Helps us to design at scale](https://www.g2.com/survey_responses/next-review-8753494)"** **Rating:** 4.5/5.0 stars *— Martin H.* [Read full review](https://www.g2.com/survey_responses/next-review-8753494) --- **"[Making customer interviews an absolute breeze](https://www.g2.com/survey_responses/next-review-9945082)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/next-review-9945082) --- ### 6. [Spotlight.ai](https://www.g2.com/products/spotlight-ai/reviews) Empower your revenue teams with Spotlight.ai, the Deal Autopilot built for Revenue, Business Value, and RevOps leaders who need execution, not just visibility. Spotlight transforms how deals move by autonomously executing MEDDICC qualification, inspection, and reporting. It captures real deal evidence from customer interactions: calls, emails, Slack, and notes. That evidence gets turned into action, ensuring every deal is consistently qualified and every risk exposed early. At the core is the Spotlight.ai Knowledge Graph: 40M+ signals built on enterprise SaaS selling knowledge, MEDDICC expertise, and your company's own playbook. It's what separates Spotlight from call recording tools and makes every qualification, every asset, and every insight grounded in actual deal data rather than guesswork. Unlike traditional tools that rely on manual updates or surface passive insights, Spotlight is CRM-native with zero-touch adoption. It listens, captures, analyzes, and acts without adding work or introducing a new system of record. Spotlight automatically generates personalized follow-ups and deal-ready assets like BVA and ROI, keeping momentum high across the funnel. RevOps teams gain adaptive analytics grounded in real execution data, showing exactly where to intervene for maximum impact. With MCP (Model Context Protocol) support, Spotlight opens its Knowledge Graph to your team, enabling custom GTM and RevOps agents built on the same deal intelligence that powers Deal Autopilot. Your stack, your workflows, your agents. One knowledge layer. Seamlessly integrated with your existing GTM stack, Spotlight delivers measurable results from day one. Higher rep productivity, faster pipeline velocity, and materially reduced deal slippage. Deal truth, backed by evidence, turned into execution. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Spotlight.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) **Who Is the Company Behind Spotlight.ai?** - **Seller:** [Spotlight.ai](https://www.g2.com/sellers/spotlight-ai) - **Company Website:** https://spotlight.ai/ - **HQ Location:** Boston, US - **Twitter:** @Spotlightai_X (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spotlight-ai (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 52% Mid-Market, 28% Small-Business #### What Are Spotlight.ai's Pros and Cons? **Pros:** - Conversations Management (1 reviews) - Customer Engagement (1 reviews) - Data Accuracy (1 reviews) - Interactions (1 reviews) - Lead Management (1 reviews) ### What Do G2 Reviewers Say About Spotlight.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **conversational intelligence** in Spotlight.ai, which enhances deal tracking and saves time for sales reps. - Users appreciate the **customer engagement features** of Spotlight.ai, empowering reps to focus more on selling. - Users value the **data accuracy** of Spotlight.ai, enhancing deal tracking and enabling sales reps to focus on selling. - Users value the **effective interactions** with Spotlight.ai, enhancing deal tracking and customer engagement significantly. - Users value the **efficient lead management** of Spotlight.ai, enhancing deal tracking and prioritizing sales activities. #### What Are Recent G2 Reviews of Spotlight.ai? **"[Streamlined ROI Analysis, Extremely User-Friendly](https://www.g2.com/survey_responses/spotlight-ai-review-12799889)"** **Rating:** 4.5/5.0 stars *— Ankit J.* [Read full review](https://www.g2.com/survey_responses/spotlight-ai-review-12799889) --- **"[Spotlight.ai Scales Value Selling](https://www.g2.com/survey_responses/spotlight-ai-review-12609672)"** **Rating:** 4.5/5.0 stars *— Veronica K.* [Read full review](https://www.g2.com/survey_responses/spotlight-ai-review-12609672) --- ### 7. [CONQUER](https://www.g2.com/products/conquer/reviews) Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization. **Average Rating:** 4.3/5.0 **Total Reviews:** 119 **How Do G2 Users Rate CONQUER?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) **Who Is the Company Behind CONQUER?** - **Seller:** [CONQUER](https://www.g2.com/sellers/conquer) - **Year Founded:** 2007 - **HQ Location:** Reno, NV - **LinkedIn® Page:** https://www.linkedin.com/company/727098/ (82 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** District Manager - **Top Industries:** Sports, Human Resources - **Company Size:** 36% Enterprise, 35% Mid-Market #### What Are CONQUER's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Automation (2 reviews) - Call Recording (2 reviews) - Customizability (2 reviews) - Customization (2 reviews) **Cons:** - Call Issues (3 reviews) - Call Management Issues (2 reviews) - Difficult Implementation (2 reviews) - Implementation Challenges (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About CONQUER? *AI-generated summary from verified user reviews* **Pros:** - Users find CONQUER's interface **easy to use** , facilitating quick calls and effortless recording of dispositions. - Users value the **seamless automation** of CONQUER, which simplifies training and enhances daily operational efficiency. - Users appreciate the **easy call recording** feature of CONQUER, enhancing efficiency and training for new employees. - Users value the **customizability** of CONQUER, enabling tailored cadences and enhancing representative autonomy. - Users value the **customization options** of CONQUER, enhancing productivity and allowing tailored solutions for their needs. **Cons:** - Users face significant **call issues** , including audio delays and unreliable voicemail features, affecting compliance and functionality. - Users struggle with **call management issues** , including tricky voicemail and lost recordings vital for compliance. - Users find the **difficult implementation** process lengthy, though support is helpful in navigating challenges. - Users find the **implementation challenges** to be lengthy, though support from staff helps ease the process. - Users experience **missing features** with Conquer, notably in syncing reports and retrieving important call recordings. #### What Are Recent G2 Reviews of CONQUER? **"[Conquer has made our team more efficient!](https://www.g2.com/survey_responses/conquer-review-10554746)"** **Rating:** 4.5/5.0 stars *— Justice H.* [Read full review](https://www.g2.com/survey_responses/conquer-review-10554746) --- **"[Very customizable Salesforce platform with a great vendor relatioship](https://www.g2.com/survey_responses/conquer-review-9728321)"** **Rating:** 5.0/5.0 stars *— Nurcan S.* [Read full review](https://www.g2.com/survey_responses/conquer-review-9728321) --- ### 8. [CustomerIQ](https://www.g2.com/products/customeriq-customeriq/reviews) CustomerIQ automates administrative tasks like CRM data entry, surfaces relevant content, and extracts insights to shorten sales cycles. Purpose-built for teams, CustomerIQ's AI notetaker records, transcribes, and summarizes meetings, emails, and voice notes then turns those into CRM fields, summaries, account intelligence and insights for your sales, CS, product, and marketing teams. Teams use CustomerIQ every day to automate CRM data entry, document generation, and discover/track trends across every conversation. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate CustomerIQ?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 10.0/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CustomerIQ?** - **Seller:** [CustomerIQ](https://www.g2.com/sellers/customeriq) - **Year Founded:** 2023 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/getcustomeriq (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are CustomerIQ's Pros and Cons? **Pros:** - Action Items (3 reviews) - AI Summary (3 reviews) - Accuracy (2 reviews) - CRM Integration (2 reviews) - Customer Support (2 reviews) **Cons:** - Accuracy Issues (1 reviews) - AI Inaccuracy (1 reviews) - AI Limitations (1 reviews) - Inaccuracy (1 reviews) - Inaccurate Transcription (1 reviews) ### What Do G2 Reviewers Say About CustomerIQ? *AI-generated summary from verified user reviews* **Pros:** - Users value the **actionable task capabilities** of CustomerIQ, enabling efficient CRM updates and insightful call summaries. - Users value the **task automation** and accuracy of CustomerIQ, enhancing CRM efficiency and driving actionable insights. - Users highlight the **exceptional accuracy** of CustomerIQ's summaries, effectively capturing vital information and driving actionable insights. - Users value the **CRM integration** of CustomerIQ, enhancing data entry and driving actionable insights from meetings. - Users commend the **excellent customer support** of CustomerIQ, which effectively assists in managing overwhelming tasks. **Cons:** - Users experience occasional **misspellings in transcripts** which can affect the overall accuracy of the output. - Users note that the **immaturity in AI understanding** can complicate interactions and require additional explanations. - Users note the **immaturity in AI understanding** can complicate communication and require additional explanations during calls. - Users note occasional **misspellings in transcripts** , which can affect their overall experience with CustomerIQ. - Users note occasional **misspellings in transcripts** , which can be expected but still affect overall accuracy. #### What Are Recent G2 Reviews of CustomerIQ? **"[The next step after note staking](https://www.g2.com/survey_responses/customeriq-review-11027567)"** **Rating:** 5.0/5.0 stars *— Kevin D.* [Read full review](https://www.g2.com/survey_responses/customeriq-review-11027567) --- **"[Useful tool for customer insights](https://www.g2.com/survey_responses/customeriq-review-10568743)"** **Rating:** 5.0/5.0 stars *— Thomas S.* [Read full review](https://www.g2.com/survey_responses/customeriq-review-10568743) --- ### 9. [Hero](https://www.g2.com/products/vivun-inc-hero/reviews) Vivun's AI Sales Teammate, Hero, works alongside sellers before, during, and after customer conversations, helping them prepare with the right context, respond confidently in real time, and preserve momentum through immediate follow-through. Every deal comes down to a handful of critical moments. A question you didn't anticipate. A conversation that shifts direction. A follow-up that can't wait. Vivun shows up inside those moments, not after them, so sellers can perform when the outcome is still undecided. Hero is grounded in your real deal context: your products, your prospects, and your sales process. It doesn't automate selling. It amplifies the seller by reducing hesitation, maintaining credibility, and keeping deals moving forward. The result: faster ramp, higher conversion, shorter cycles, and better attainment across the team. Win the moment. Win the deal. Win with Hero by Vivun. **Average Rating:** 5.0/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Hero?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Hero?** - **Seller:** [Vivun Inc.](https://www.g2.com/sellers/vivun-inc) - **Company Website:** https://www.vivun.com/about - **Year Founded:** 2018 - **HQ Location:** Oakland, California - **Twitter:** @Vivun_Inc (345 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vivun/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 38% Mid-Market #### What Are Hero's Pros and Cons? **Pros:** - Time-saving (3 reviews) - Automation (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) **Cons:** - Complexity (1 reviews) - Filtering Issues (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Hero? *AI-generated summary from verified user reviews* **Pros:** - Users highlight **time-saving capabilities** of Ava, streamlining processes and enhancing efficiency in pre-sales activities. - Users find that Hero's **automation capabilities** streamline processes, enhancing efficiency and scalability in sales interactions. - Users commend the **exceptional customer support** from Vivun, enhancing their experience with prompt assistance and feature development. - Users value the **ease of use** of Hero, appreciating its intuitive layout and effortless integration capabilities. - Users appreciate the **easy setup** of Hero, which enhances efficiency and facilitates quick integration with other tools. **Cons:** - Users find the **complexity** of manually uploading documents cumbersome and suggest improvements for dynamic document integration. - Users find the **filtering rigidity** of Hero limits customization and increases effort for desired results. - Users find the **learning curve significant** , needing more guidance to effectively leverage Hero's AI capabilities. - Users feel the **limited customization** of Hero's filters creates a rigid experience, requiring extra effort to achieve desired results. #### What Are Recent G2 Reviews of Hero? **"[Hero Saves Hours with Research and Call Summaries](https://www.g2.com/survey_responses/hero-review-12648781)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/hero-review-12648781) --- **"[Hero: Elevating Sales Performance with AI Assistance](https://www.g2.com/survey_responses/hero-review-12724734)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/hero-review-12724734) --- ### 10. [MaxContact](https://www.g2.com/products/maxcontact/reviews) Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com **Average Rating:** 4.6/5.0 **Total Reviews:** 60 **How Do G2 Users Rate MaxContact?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) **Who Is the Company Behind MaxContact?** - **Seller:** [MaxContact](https://www.g2.com/sellers/maxcontact) - **HQ Location:** Manchester, England, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/max-contact (66 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Insurance - **Company Size:** 52% Mid-Market, 40% Small-Business #### What Are MaxContact's Pros and Cons? **Pros:** - Customer Support (45 reviews) - Helpful (36 reviews) - Ease of Use (34 reviews) - Efficiency (29 reviews) - Reliability (22 reviews) **Cons:** - Complex Reporting (7 reviews) - Missing Features (7 reviews) - Customization Difficulty (6 reviews) - Poor Reporting (6 reviews) - Difficult Reporting (5 reviews) ### What Do G2 Reviewers Say About MaxContact? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and attentive customer support** from MaxContact, enhancing their overall experience and satisfaction. - Users appreciate the **rapid and personalized customer support** provided by MaxContact, enhancing their overall experience. - Users love the **user-friendly interface** and exceptional customer support, making MaxContact easy to navigate and configure. - Users highlight the **efficiency** of MaxContact, praising its reliable performance and excellent support services. - Users commend the **exceptional reliability** of MaxContact, enabling significant increases in efficiency and productivity. **Cons:** - Users find the **reporting too complex** and desire more customization options for better usability and clarity. - Users find MaxContact lacks essential features like **webchat** and experience delays in implementing feature requests. - Users find **customization difficult** , as scripting and certain tools lack intuitiveness, affecting their overall experience. - Users find the **poor reporting** in MaxContact overly complicated and difficult to navigate, hindering effective use. - Users find the **difficult reporting** system complicated and wish for simpler, more customizable reporting options. #### What Are Recent G2 Reviews of MaxContact? **"[Powerful Support, User Friendly - But Sluggish at Times](https://www.g2.com/survey_responses/maxcontact-review-10821172)"** **Rating:** 4.0/5.0 stars *— Conor B.* [Read full review](https://www.g2.com/survey_responses/maxcontact-review-10821172) --- **"[Powerful Platform for Managing Data and Campaigns](https://www.g2.com/survey_responses/maxcontact-review-10834530)"** **Rating:** 5.0/5.0 stars *— Lucy .* [Read full review](https://www.g2.com/survey_responses/maxcontact-review-10834530) --- ### 11. [Meetingflow](https://www.g2.com/products/meetingflow/reviews) Meetingflow powers customer meeting optimization for collaborative teams Built specifically for teams with strategic, collaborative revenue motions, reps are better prepared, more engaged and follow up faster with Meetingflow. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Meetingflow?** - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.5/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Meetingflow?** - **Seller:** [Meetingflow](https://www.g2.com/sellers/meetingflow) - **HQ Location:** Seattle, US - **Twitter:** @getmeetingflow (14 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/meetingflow (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are Meetingflow's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Sharing (1 reviews) - Features (1 reviews) - Helpful (1 reviews) **Cons:** - Outdated Design (1 reviews) - Poor UI Design (1 reviews) - UI Problems (1 reviews) ### What Do G2 Reviewers Say About Meetingflow? *AI-generated summary from verified user reviews* **Pros:** - Users find the **customer support** helpful, enhancing their overall experience with Meetingflow's user-friendly interface. - Users appreciate the **ease of use** of Meetingflow, finding it simple for screen sharing and real-time collaboration. - Users value the **easy sharing** capabilities of Meetingflow, enhancing collaboration with seamless real-time interactions. - Users appreciate the **ease of real-time screen sharing** and strong security, along with helpful customer support. - Users appreciate the **helpful customer support** of Meetingflow, making their experience smooth and efficient. **Cons:** - Users find the **outdated design** of Meetingflow's website lacking and in need of a modern update. - Users note the need for an update to the **poor UI design** , impacting overall user experience and satisfaction. - Users note the need for **UI updates** on Meetingflow's website to enhance user experience and aesthetics. #### What Are Recent G2 Reviews of Meetingflow? **"[Collaboration with Meetingflow](https://www.g2.com/survey_responses/meetingflow-review-9677546)"** **Rating:** 5.0/5.0 stars *— Sanchit S.* [Read full review](https://www.g2.com/survey_responses/meetingflow-review-9677546) --- **"[Seamlessly manage meetings](https://www.g2.com/survey_responses/meetingflow-review-9795524)"** **Rating:** 5.0/5.0 stars *— Priya P.* [Read full review](https://www.g2.com/survey_responses/meetingflow-review-9795524) --- ### 12. [Praiz](https://www.g2.com/products/praiz/reviews) Praiz extracts actionable & accurate data from your meetings then automatically feeds your CRM where you need it. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Praiz?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.1/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Praiz?** - **Seller:** [Praiz](https://www.g2.com/sellers/praiz) - **Year Founded:** 2022 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/praiz (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Praiz? **"[Valuable insights from customers’ calls](https://www.g2.com/survey_responses/praiz-review-9486690)"** **Rating:** 5.0/5.0 stars *— Ambroise V.* [Read full review](https://www.g2.com/survey_responses/praiz-review-9486690) --- **"[I get full visibility on our sales conversations](https://www.g2.com/survey_responses/praiz-review-9489791)"** **Rating:** 5.0/5.0 stars *— Tristan R.* [Read full review](https://www.g2.com/survey_responses/praiz-review-9489791) --- ### 13. [Ringostat](https://www.g2.com/products/ringostat/reviews) Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Ringostat?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) **Who Is the Company Behind Ringostat?** - **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat) - **Year Founded:** 2013 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Ringostat (239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5226617/ (158 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are Ringostat's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Reliability (3 reviews) - Business Tools (2 reviews) - Calling Services (2 reviews) - Call Tracking (2 reviews) **Cons:** - Lack of Intuitiveness (2 reviews) - Outdated Interface (2 reviews) - UX Improvement (2 reviews) - Complex Processes (1 reviews) - Inaccurate Analytics (1 reviews) ### What Do G2 Reviewers Say About Ringostat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Ringostat, appreciating its intuitive interface and quick setup for new managers. - Users value the **reliability** of Ringostat, noting robust security and responsive support that enhance overall efficiency. - Users value Ringostat's **tailored business solutions** , improving call costs and enhancing overall marketing efficiency. - Users appreciate the **effective call tracking** of Ringostat, enhancing advertising efficiency and customer engagement. - Users commend **Ringostat's call tracking** , which efficiently identifies profitable advertising channels and optimizes budget allocation. **Cons:** - Users find the **lack of intuitiveness** in Ringostat's interface frustrating, requiring time to navigate its menu effectively. - Users find the **outdated interface** of Ringostat somewhat disappointing, expecting a more modern and accessible design. - Users find the **interface outdated** , noting that some functions are difficult to locate amidst the menu design. - Users feel the **complex processes** in Ringostat's interface require extra time to navigate and find functions efficiently. - Users find Ringostat's **inaccurate analytics** limiting, as it's not effective for all customer communication channels. #### What Are Recent G2 Reviews of Ringostat? **"[When your advertising budget and customer communications truly work for your company](https://www.g2.com/survey_responses/ringostat-review-11692966)"** **Rating:** 5.0/5.0 stars *— Helen S.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966) --- **"[Simple, convenient, and effective](https://www.g2.com/survey_responses/ringostat-review-12180200)"** **Rating:** 5.0/5.0 stars *— Maksym V.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200) --- #### What Are G2 Users Discussing About Ringostat? - [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for) ### 14. [Simpleem](https://www.g2.com/products/simpleem/reviews) Simpleem is an AI-powered software (Web-Platform or API) that helps businesses - qualify leads 3X faster with AI-based prediction score - close more deals by 35% - increase retention and upselling up to 40% It provides 2mins interactive analysis of human interactions from business video calls, measuring engagement and building rapport levels with the audience. Leveraging over 1 billion visual and audio parameters, Simpleem builds highly accurate correlations, with up to 94% accuracy, between behavior and results. You get negotiation insights that allow businesses to enhance their metrics and drive success. It takes up to 5 minutes to integrate Simpleem with Zoom, Webex or Zapier, and then AI-system: - predicts the probability of closing deal - builds correlations between behavior and meeting result - shows red flags and opportunities, engagement level and voice analysis - provides all actionable insights with videoplayer and transcript Simpleem helps customers from various industries worldwide (USA, LATAM, EMEA, India) to power their sales process, customer success and talent acquisition via remote format making video communication much more effective as in person. For more information, visit https://simpleem.com/ **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Simpleem?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Simpleem?** - **Seller:** [Simpleem](https://www.g2.com/sellers/simpleem) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/simpleem/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Simpleem? **"[Good AI tool for interview preparation.](https://www.g2.com/survey_responses/simpleem-review-8104419)"** **Rating:** 5.0/5.0 stars *— Almaz E.* [Read full review](https://www.g2.com/survey_responses/simpleem-review-8104419) --- **"[AI that easy to use for more precise recruiting assessments](https://www.g2.com/survey_responses/simpleem-review-10024592)"** **Rating:** 4.5/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/simpleem-review-10024592) --- ### 15. [Verbix](https://www.g2.com/products/verbix/reviews) Verbix.ai is an AI-driven call analytics platform for CX and Contact Centers offering call recording, data extraction, and quality monitoring. Its key USPs include AI-powered coaching, automated call quality checks, and agent scoring to boost performance. Businesses gain actionable insights, improve customer experience, and enhance compliance while driving continuous team improvement through intelligent analytics. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Verbix?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 10.0/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Verbix?** - **Seller:** [verbix.ai](https://www.g2.com/sellers/verbix-ai) - **Year Founded:** 2009 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/variance-infotech/ (123 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Verbix's Pros and Cons? **Pros:** - Accuracy (2 reviews) - User Interface (2 reviews) - Analytics (1 reviews) - Call Recording (1 reviews) - Customer Support (1 reviews) **Cons:** - Difficult Reporting (1 reviews) - Filtering Issues (1 reviews) - Integration Issues (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Verbix? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **high transcription accuracy** of Verbix, enhancing customer insights and support team efficiency. - Users value the **user-friendly dashboard** of Verbix, allowing for quick setup and streamlined call analytics. - Users love the **real-time call analytics** of Verbix, enhancing team operations and improving customer understanding. - Users value the **real-time call recording** and analytics of Verbix, significantly enhancing team performance and customer understanding. - Users commend the **excellent customer support** of Verbix, particularly praising its effective insights for enhancing contact center operations. **Cons:** - Users find the **difficult reporting** process frustrating, requiring extra steps to achieve detailed and flexible presentations. - Users find the lack of **advanced filtering options** frustrating, especially when managing large datasets on Verbix. - Users experience **integration issues** with CRMs like Zoho, complicating their workflow and requiring extra adjustments in reports. - Users feel that Verbix has **limited features** , lacking industry-specific templates and advanced filtering for large datasets. #### What Are Recent G2 Reviews of Verbix? **"[Great AI-Powered Call Analytics Solution](https://www.g2.com/survey_responses/verbix-review-13055083)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/verbix-review-13055083) --- **"[Easy to Use with Helpful Customer Service and Smooth Integrations](https://www.g2.com/survey_responses/verbix-review-13063059)"** **Rating:** 5.0/5.0 stars *— Ishan A.* [Read full review](https://www.g2.com/survey_responses/verbix-review-13063059) --- ### 16. [WildJar](https://www.g2.com/products/wildjar/reviews) WildJar is call tracking, conversation intelligence, and call analytics software designed to help businesses measure and analyse phone calls generated from marketing campaigns. The platform enables organisations to attribute inbound calls to marketing channels such as websites, Google Ads campaigns, landing pages, and offline advertising. WildJar belongs to the call tracking software and conversation intelligence software categories, which provide tools for analysing phone conversations and connecting call activity with marketing performance data. Businesses that rely on phone enquiries often use call tracking and call analytics software to understand which marketing campaigns generate phone leads and how those leads convert into customer enquiries or bookings. The platform works by assigning unique tracking phone numbers to different marketing sources. When a customer calls one of these numbers, WildJar records data about the call, including the marketing source, call duration, geographic information, and other call analytics metrics. This data can be used to measure campaign performance and understand which channels drive phone-based enquiries. WildJar also includes conversation intelligence software capabilities that analyse recorded calls using artificial intelligence. AI models can identify topics discussed in conversations, detect call outcomes, and categorise calls based on predefined rules. This allows teams to review large volumes of calls and extract insights from customer conversations without manually listening to every recording. Call data can also be integrated with marketing and customer management platforms to support marketing attribution and campaign reporting. For example, call outcomes can be connected to advertising platforms such as Google Ads so that phone enquiries can be analysed alongside other marketing conversions. WildJar is commonly used by marketing agencies, digital marketing teams, and service-based businesses that rely on phone enquiries as part of their sales or lead generation process. Typical use cases include tracking phone calls generated from Google Ads campaigns, analysing call conversations for customer insights, and measuring phone call conversions within marketing attribution workflows. Key capabilities include: Call tracking software for marketing attribution – Assigns unique tracking numbers to campaigns and identifies which marketing sources generate inbound phone calls. Dynamic number insertion (DNI) – Tracks website visitors and attributes phone calls to specific traffic sources, keywords, or marketing campaigns. Call recording and call analytics – Stores call recordings and provides searchable call logs and reporting tools for analysing phone conversations. Conversation intelligence software – Uses AI to automatically tag calls, detect topics, and categorise outcomes such as enquiries or bookings. Google Ads and CRM integrations – Connects phone call data with advertising platforms and customer relationship management systems for conversion tracking and reporting. Multi-account and agency management – Enables agencies and organisations to manage multiple businesses or locations from a single dashboard. WildJar is typically implemented by organisations that want to include phone call data within marketing analytics, call analytics reporting, and marketing attribution workflows. **Average Rating:** 4.9/5.0 **Total Reviews:** 9 **How Do G2 Users Rate WildJar?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) **Who Is the Company Behind WildJar?** - **Seller:** [WildJar](https://www.g2.com/sellers/wildjar) - **Year Founded:** 2016 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/wildjar/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 30% Mid-Market #### What Are WildJar's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Call Recording (1 reviews) - Call Tracking (1 reviews) - Communication Efficiency (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Recording Issues (1 reviews) - Delays (1 reviews) - Recording Issues (1 reviews) ### What Do G2 Reviewers Say About WildJar? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of WildJar, confidently optimizing their marketing budget based on reliable data. - Users love the **call recording feature** of WildJar, gaining insights to optimize their marketing strategies effectively. - Users value the **effective call tracking** of WildJar, allowing confident marketing investment decisions based on reliable data. - Users appreciate the **communication efficiency** of WildJar for tracking and optimizing marketing initiatives confidently. - Users praise the **ease of use** in setting up IVR with WildJar, enhancing their overall experience. **Cons:** - Users experience **call recording issues** where certain calls are un-downloadable, causing frustration despite being able to listen. - Users report **download delays** with WildJar, often unable to download transferred calls despite being able to listen. - Users face **recording issues** , with some calls being un-downloadable despite being able to listen to them. #### What Are Recent G2 Reviews of WildJar? **"[Call Attribution and Ads Integration We Love](https://www.g2.com/survey_responses/wildjar-review-12469345)"** **Rating:** 5.0/5.0 stars *— Joel F.* [Read full review](https://www.g2.com/survey_responses/wildjar-review-12469345) --- **"[Fantastic WildJar Experience: Intuitive Setup, Powerful Features, and Responsive Support](https://www.g2.com/survey_responses/wildjar-review-12610602)"** **Rating:** 5.0/5.0 stars *— Lance R.* [Read full review](https://www.g2.com/survey_responses/wildjar-review-12610602) --- #### What Are G2 Users Discussing About WildJar? - [What is WildJar used for?](https://www.g2.com/discussions/what-is-wildjar-used-for) ### 17. [Call IQ](https://www.g2.com/products/klenty-call-iq/reviews) Turn your sales meetings into actionable insights with Call IQ by Klenty. Seamlessly integrating with Google Workspace, MS Teams & Zoom, Pipedrive, HubSpot, Zoho CRM, Call IQ helps you improve your communication, productivity, and win more deals. What is Call IQ? Call IQ is an AI-powered Conversation Intelligence platform that enables you to immerse yourself in your meetings completely and yet not miss a single detail! By automatically recording, transcribing, and analyzing your customer interactions, Call IQ allows you to book more meetings and close more deals. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Call IQ?** - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 10.0/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Call IQ?** - **Seller:** [Klenty](https://www.g2.com/sellers/klenty) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @KlentyHQ (502 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9374886/ (145 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Call IQ? **"[Excellent tool for sales managers](https://www.g2.com/survey_responses/call-iq-review-8709413)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/call-iq-review-8709413) --- **"[never miss out on important demo success/ failure indicators](https://www.g2.com/survey_responses/call-iq-review-8766824)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/call-iq-review-8766824) --- ### 18. [CallJourney](https://www.g2.com/products/calljourney/reviews) Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations. Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue. Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success. **Average Rating:** 3.8/5.0 **Total Reviews:** 4 **Who Is the Company Behind CallJourney?** - **Seller:** [Call Journey](https://www.g2.com/sellers/call-journey) - **Year Founded:** 2009 - **HQ Location:** Granville, AU - **Twitter:** @CallJourney (894 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/call-journey/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Small-Business #### What Are Recent G2 Reviews of CallJourney? **"[Best language and automated conversation analyzing software in market](https://www.g2.com/survey_responses/calljourney-review-6488679)"** **Rating:** 5.0/5.0 stars *— Vikrant K.* [Read full review](https://www.g2.com/survey_responses/calljourney-review-6488679) --- **"[Automated journey orchestration](https://www.g2.com/survey_responses/calljourney-review-7329185)"** **Rating:** 4.5/5.0 stars *— Mufaddal D.* [Read full review](https://www.g2.com/survey_responses/calljourney-review-7329185) --- #### What Are G2 Users Discussing About CallJourney? - [What is CallJourney used for?](https://www.g2.com/discussions/what-is-calljourney-used-for) ### 19. [Convirza](https://www.g2.com/products/convirza/reviews) Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: \*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. \*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. \*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. \*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. You can get started for Free, and see how Convirza will transform your business today! **Average Rating:** 4.2/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Convirza?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) **Who Is the Company Behind Convirza?** - **Seller:** [Convirza](https://www.g2.com/sellers/convirza) - **Year Founded:** 2001 - **HQ Location:** Draper, UT - **Twitter:** @convirza (1,766 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6445391/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 52% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of Convirza? **"[Convirza is a must](https://www.g2.com/survey_responses/convirza-review-7156646)"** **Rating:** 5.0/5.0 stars *— CJ G.* [Read full review](https://www.g2.com/survey_responses/convirza-review-7156646) --- **"[Great service](https://www.g2.com/survey_responses/convirza-review-4754446)"** **Rating:** 4.5/5.0 stars *— curtis h.* [Read full review](https://www.g2.com/survey_responses/convirza-review-4754446) --- #### What Are G2 Users Discussing About Convirza? - [What is Convirza used for?](https://www.g2.com/discussions/what-is-convirza-used-for) ### 20. [DialLink](https://www.g2.com/products/diallink/reviews) DialLink is a business phone system built specifically for SMBs and startups to solve the problem of scattered, hard-to-manage customer communication. It brings advanced call handling, AI voice agents, and business messaging into a single, centralized platform, so teams can manage inbound and outbound communication without relying on personal phones or disconnected tools. Instead of missed calls, lost messages, and unclear ownership, DialLink gives your team one place to see every interaction, know who responded, and keep conversations organized. This helps reduce missed opportunities, improve response times, and deliver a more consistent, professional customer experience. DialLink is designed to be easy to set up and manage, even for non-technical teams. You can get started quickly without IT support, configure call flows with simple settings, and adapt the system as your business grows. With an affordable total cost of ownership, DialLink gives you professional communication capabilities without the high costs and complexity of traditional business phone systems. With built-in AI voice agents, DialLink ensures calls are handled even during busy periods or outside business hours. AI voice agents can answer calls, capture key details, route inquiries, and summarize conversations, so your team stays responsive without adding complexity or without adding extra overhead to the team. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate DialLink?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind DialLink?** - **Seller:** [DialLink](https://www.g2.com/sellers/diallink) - **Company Website:** https://diallink.com/ - **Year Founded:** 2022 - **HQ Location:** Miami Beach, US - **Twitter:** @DialLinkCorp (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/diallink/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are DialLink's Pros and Cons? **Pros:** - Customer Service (2 reviews) - User-Friendly (2 reviews) - Ease of Use (1 reviews) - Easy Scheduling (1 reviews) - Feature Abundance (1 reviews) **Cons:** - Voicemail Issues (1 reviews) ### What Do G2 Reviewers Say About DialLink? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer service** of DialLink, appreciating swift support and efficient problem resolution. - Users find DialLink's system **incredibly user-friendly** , making setup and functionality seamless for their business needs. - Users praise the **ease of use** of DialLink, highlighting its simple setup and effective AI voice agents. - Users value the **easy scheduling** feature of DialLink, enabling quick setup with their chosen phone number. - Users appreciate the **robust features** of DialLink, effectively managing inbound calls and automating tasks seamlessly. **Cons:** - Users express frustration with the **lack of Ubiquiti VoIP desk phone support** , forcing them to use alternatives like Yealink. #### What Are Recent G2 Reviews of DialLink? **"[Switch from Comcast to Diallink](https://www.g2.com/survey_responses/diallink-review-11264581)"** **Rating:** 4.5/5.0 stars *— Jay E.* [Read full review](https://www.g2.com/survey_responses/diallink-review-11264581) --- **"[Very user-friendly product](https://www.g2.com/survey_responses/diallink-review-11305326)"** **Rating:** 5.0/5.0 stars *— Ray P.* [Read full review](https://www.g2.com/survey_responses/diallink-review-11305326) --- ### 21. [HeySam](https://www.g2.com/products/heysam/reviews) Sam is Gong rebuilt: AI-first, Slack-native, backing you up live on calls—and off them—with "tribal knowledge" learned from shadowing your best teammates AI-first? Sam turns calls, emails, and Slack into notes, video summaries, prospect briefs, and CRM updates—no manual work necessary Slack-native? Sam not only delivers this intelligence in Slack, it also lets you "chat with your transcripts" without leaving Slack On-call backup? Sam learns your product, positioning, and objection handling by shadowing your best reps. Use it to support reps in live calls, so every rep can perform at the level of your best Outside-call support? Deploy Sam in Slack to ramp up teammates, in Google Sheets to assist Sales Engineers fill RFPs, or as an "Ask AI" bot on your docs and community to guide customers **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate HeySam?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind HeySam?** - **Seller:** [HeySam](https://www.g2.com/sellers/heysam) - **Year Founded:** 2023 - **HQ Location:** San Mateo, US - **LinkedIn® Page:** https://www.linkedin.com/company/heysam (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 45% Small-Business, 27% Mid-Market #### What Are HeySam's Pros and Cons? **Pros:** - Features (5 reviews) - Ease of Use (4 reviews) - Accuracy (3 reviews) - Artificial Intelligence (3 reviews) - Efficiency (3 reviews) **Cons:** - Confusion (1 reviews) - Inaccurate Responses (1 reviews) - Recording Issues (1 reviews) ### What Do G2 Reviewers Say About HeySam? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive Slack integration and fast AI responses** , enhancing productivity without interrupting customer interactions. - Users value HeySam for its **ease of use** , allowing quick access and efficient task completion across platforms. - Users appreciate the **accuracy** of HeySam's transcripts, providing reliable insights with minimal effort during call reviews. - Users appreciate the **intuitive Slack integration** and conversational AI for fast, accurate responses during calls. - Users value HeySam for its **exceptional efficiency** , enabling quick access to answers and improved workflow integration. **Cons:** - Users find it can be **confusing** to manage multiple products and RFPs simultaneously, despite some workarounds. - Users experience **inaccurate responses** with HeySam, occasionally failing to find the correct LinkedIn profiles. - Users express a desire for **desktop recording support** in HeySam to enhance their recording capabilities. #### What Are Recent G2 Reviews of HeySam? **"[Incredible AI Sales Tool](https://www.g2.com/survey_responses/heysam-review-12397551)"** **Rating:** 5.0/5.0 stars *— Hina M.* [Read full review](https://www.g2.com/survey_responses/heysam-review-12397551) --- **"[Prompt-Based Coaching That Drives Rep Development](https://www.g2.com/survey_responses/heysam-review-12281305)"** **Rating:** 4.5/5.0 stars *— John E.* [Read full review](https://www.g2.com/survey_responses/heysam-review-12281305) --- ### 22. [Regal](https://www.g2.com/products/regal/reviews) Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Regal?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Regal?** - **Seller:** [Regal Voice](https://www.g2.com/sellers/regal-voice) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/regal-io/ (130 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 76% Mid-Market, 20% Small-Business #### What Are Regal's Pros and Cons? **Pros:** - Helpful (15 reviews) - Features (14 reviews) - Ease of Use (12 reviews) - Automation (11 reviews) - Customer Support (11 reviews) **Cons:** - Learning Curve (5 reviews) - Inadequate Reporting (4 reviews) - Limited Features (4 reviews) - Complexity (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Regal? *AI-generated summary from verified user reviews* **Pros:** - Users commend Regal for its **user-friendly interface and seamless integration** , enhancing communication and productivity effortlessly. - Users appreciate the **user-friendly interface and seamless functionality** of Regal, enhancing efficiency in call center operations. - Users appreciate the **user-friendly interface** of Regal, facilitating seamless communication and smooth operational efficiency. - Users value the **automation features** of Regal, enhancing communication and streamlining workflows effortlessly and effectively. - Users commend Regal for its **excellent customer support** , consistently receiving timely and effective assistance with their inquiries. **Cons:** - Users find the **learning curve steep** due to complex data and reporting challenges during Regal implementation. - Users feel that Regal's **inadequate reporting** limits their ability to efficiently track and manage agent performance. - Users note the **limited features** of Regal, particularly on the admin side, which can hinder functionality. - Users find the **complexity** of Regal challenging, especially with existing systems and managing multiple journeys. - Users note the **missing features** in Regal, especially for admin functionality, which hampers their overall experience. #### What Are Recent G2 Reviews of Regal? **"[Effortless Automation and Outstanding Support](https://www.g2.com/survey_responses/regal-review-12064580)"** **Rating:** 5.0/5.0 stars *— Sudeep P.* [Read full review](https://www.g2.com/survey_responses/regal-review-12064580) --- **"[Knowledgeable Experts and a Human Touch](https://www.g2.com/survey_responses/regal-review-13060961)"** **Rating:** 5.0/5.0 stars *— Vince F.* [Read full review](https://www.g2.com/survey_responses/regal-review-13060961) --- ### 23. [Wonderway](https://www.g2.com/products/wonderway/reviews) Wonderway is a data-driven sales training platform proven to increase the revenue per rep used by growing companies to boost sales performance. Wonderway uses machine learning to deliver the right training, to the right person, at the right time to boost conversion rates by up to 40%. Wonderway is proven to reduce time to ramp, lift quota attainment and accelerate sales velocity. Companies like Validity, Jobandtalent, Pipefy, Forto, Babbel, Oneflow, and Airfocus use Wonderway to generate more income via targeted training in negotiation strategies. The software also shortens the duration and training efforts required, which makes training courses more efficient. With Wonderway, customers experience up to a 70% reduction in ramp time, an increase in revenue generated by reps in their first quarter, and reduced sales reps turnover. With Wonderway you can: - Quickly identify problems with performance in your team - Identify the winning sales behaviors that correlate to positive business results - Recommend the best training for each sales rep to help them improve - Easily create sales training programs using Wonderways library of templates - Increase conversion rates by providing the right coaching and upskilling programs - Coach salespeople to improve the skills that prevent them from winning - Certify sales reps at scale For more information, visit www.wonderway.io **Average Rating:** 4.6/5.0 **Total Reviews:** 121 **How Do G2 Users Rate Wonderway?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) **Who Is the Company Behind Wonderway?** - **Seller:** [Wonderway](https://www.g2.com/sellers/wonderway-bdedc544-c47f-40c3-937d-8004ee0c00b5) - **Year Founded:** 2019 - **HQ Location:** Berlin, Berlin - **LinkedIn® Page:** https://www.linkedin.com/company/wonderwaysales/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** BDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 87% Mid-Market, 7% Small-Business #### What Are Recent G2 Reviews of Wonderway? **"[Why I Like Wonderway?](https://www.g2.com/survey_responses/wonderway-review-8163204)"** **Rating:** 4.0/5.0 stars *— Roie G.* [Read full review](https://www.g2.com/survey_responses/wonderway-review-8163204) --- **"[Friendly Learning System for Companies](https://www.g2.com/survey_responses/wonderway-review-7708063)"** **Rating:** 4.5/5.0 stars *— Casi M.* [Read full review](https://www.g2.com/survey_responses/wonderway-review-7708063) --- ### 24. [AI Rudder](https://www.g2.com/products/ai-rudder/reviews) AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication. **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate AI Rudder?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.5/10) **Who Is the Company Behind AI Rudder?** - **Seller:** [AI Rudder](https://www.g2.com/sellers/ai-rudder) - **Year Founded:** 2019 - **HQ Location:** Palo Alto, US - **Twitter:** @AIRudder (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/airudder/ (273 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 77% Mid-Market, 15% Enterprise #### What Are Recent G2 Reviews of AI Rudder? **"[Awesome AI Performance and Insights](https://www.g2.com/survey_responses/ai-rudder-review-4856815)"** **Rating:** 5.0/5.0 stars *— Kenan R.* [Read full review](https://www.g2.com/survey_responses/ai-rudder-review-4856815) --- **"[Best AI based desk collection](https://www.g2.com/survey_responses/ai-rudder-review-7008986)"** **Rating:** 5.0/5.0 stars *— Putu H.* [Read full review](https://www.g2.com/survey_responses/ai-rudder-review-7008986) --- #### What Are G2 Users Discussing About AI Rudder? - [What is AI Rudder used for?](https://www.g2.com/discussions/what-is-ai-rudder-used-for) ### 25. [CALLREVU](https://www.g2.com/products/callrevu/reviews) CallRevu is the leading communication intelligence platform built exclusively for automotive retail. Founded inside a dealership in 2008, CallRevu helps dealers turn every customer interaction—calls, conversations, training moments, and online reputation—into actionable insight that drives revenue and performance. The platform unifies an automotive-specific hosted phone system, AI-powered call tracking and analytics for sales and service, real-time training and coaching tools, and integrated reputation management into a single connected ecosystem. By capturing and analyzing 100% of calls, tying insights directly to coaching and outcomes, and protecting brand trust across voice and digital channels, CallRevu gives dealerships complete visibility into what’s happening, why it’s happening, and how to improve it—across every department, rooftop, and customer touchpoint. **Average Rating:** 4.4/5.0 **Total Reviews:** 5 **How Do G2 Users Rate CALLREVU?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) **Who Is the Company Behind CALLREVU?** - **Seller:** [CallRevu](https://www.g2.com/sellers/callrevu) - **Year Founded:** 2008 - **HQ Location:** New York , US - **LinkedIn® Page:** https://linkedin.com/company/callrevu (168 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of CALLREVU? **"[How Callrevu helps](https://www.g2.com/survey_responses/callrevu-review-10070905)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/callrevu-review-10070905) --- **"[Callrevu is very user friendly.](https://www.g2.com/survey_responses/callrevu-review-10066458)"** **Rating:** 4.0/5.0 stars *— jessica H.* [Read full review](https://www.g2.com/survey_responses/callrevu-review-10066458) --- ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**