The Top 20 Easiest To Use Conversation Intelligence Software

See the top Conversation Intelligence Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Balto

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

24%

Mid Market

50%

Enterprise

27%

Zipteams

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

14%

Mid Market

64%

Enterprise

22%

Fathom

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

79%

Mid Market

19%

Enterprise

Spiky

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

65%

Mid Market

29%

Enterprise

Substrata

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

51%

Mid Market

32%

Enterprise

17%

Convin.ai

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

Mid Market

31%

Enterprise

63%

Gong

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

13%

Mid Market

69%

Enterprise

18%

tl;dv

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

74%

Mid Market

24%

Enterprise

Fireflies.ai

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

80%

Mid Market

17%

Enterprise

#10

Outdoo AI

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

44%

Mid Market

56%

Enterprise

#11

Avoma

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

53%

Mid Market

46%

Enterprise

#12

Claap

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

48%

Mid Market

42%

Enterprise

10%

#13

Level AI

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

11%

Mid Market

58%

Enterprise

30%

#14

Jiminny

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

31%

Mid Market

62%

Enterprise

#15

Salesloft

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.1

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

23%

Mid Market

57%

Enterprise

21%

#16

Apollo.io

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

68%

Mid Market

28%

Enterprise

#17

Salesken

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

Mid Market

57%

Enterprise

37%

#18

Otter.ai

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

73%

Mid Market

20%

Enterprise

#19

Chorus by ZoomInfo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

11%

Mid Market

64%

Enterprise

25%

#20

MeetGeek

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

78%

Mid Market

20%

Enterprise