# Best Conversation Intelligence Software - Page 6

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,600+ Authentic Reviews
- 207+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### Fathom

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-12T15%3A25%3A34Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3FhsCtaTracking%3D9bd1321c-ea5f-49e1-8161-c3b69225a9cd%257Cbd695404-af54-484e-b9df-2e74b7f2ca66%26page%3D6&secure%5Btoken%5D=d67a09507dff6e031737c6ed612cadef0c0ff979ddf98f733ed9d348042cec12&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Scratchpad](https://www.g2.com/products/scratchpad/reviews)

Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The Scratchpad Notetaker — the best desktop note taker for sales — captures live calls and syncs insights straight to Salesforce. With robust integrations across Zoom, Gong, Meet, and more, Scratchpad fits into your workflows. Trusted by high-performance teams at Brex, Clio, Cognism, Crunchbase, Cursor, Dialpad, MaintainX, Settle, Vercel, and Verkada — Scratchpad helps reclaim selling capacity for sellers and gives leaders the visibility they need to run their business. Clearskies: The context layer for revenue AI Clearskies is Scratchpad's context layer for revenue teams using AI. It connects your CRM, call transcripts, email, calendar, and Slack into a single Customer Context Graph — so when your team asks Claude, ChatGPT, or any AI about a deal, an account, or the pipeline, the answer is built from every source, not just one. Sales leaders use Clearskies to: - Get pre-call briefs that pull from every system — not just the CRM - Detect pipeline risk across all channels, not just stalled CRM stages - Run win-loss analysis from actual calls and emails, not disposition codes - Surface coaching moments from every rep call with timestamps - Keep the CRM updated automatically after every interaction - Qualify deals against MEDDPICC or custom criteria using real signals Clearskies works with Salesforce, HubSpot, Gong, Slack, Google Workspace, and Microsoft 365. It connects to Claude via MCP and works with ChatGPT and any LLM. Usage-based pricing with no per-seat fees. Two products. One team. One belief: Revenue teams are sitting on enormous amounts of signal across their tools. Scratchpad removes the admin work so sellers can sell. Clearskies makes that signal available to AI so every answer, every brief, and every pipeline review reflects what's actually happening — not what someone remembered to log. Learn more at scratchpad.com and clearskies.cc.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,472

#### How Do G2 Users Rate Scratchpad?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 6.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 3.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 5.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Scratchpad?

- **Seller:** [Scratchpad](https://www.g2.com/sellers/scratchpad)
- **Company Website:** scratchpad.com
- **Year Founded:** 2020
- **HQ Location:** Covina, US
- **Twitter:** @Scratchpad  
453 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccb6e61018a7e7a4fa39946f0bb6bb63a309b24d9a593318288d1a3c38184dc9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fscratchpad-ae%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Enterprise Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Medium, 21% Small

#### What Do G2 Reviewers Say About Scratchpad?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless CRM integration** of Scratchpad, enhancing organization and streamlining opportunity management effectively.
- Users love the **customizability** of Scratchpad, enhancing their efficiency with tailored setups and easy modifications.
- Users love the **customization options** in Scratchpad, enhancing efficiency and streamlining their workflow effortlessly.
- Users love the **clean and intuitive interface** of Scratchpad, enhancing their experience in Salesforce with efficiency and ease.
- Users value Scratchpad for its **organizational efficiency** , streamlining workflow and enhancing productivity across numerous accounts.

##### Cons

- Users find **missing features** in Scratchpad, particularly for complex workflows and mobile experience, affecting usability.
- Users note the **high subscription cost** after outgrowing the free plan, but find the investment valuable overall.
- Users experience **add-on conflicts** with Scratchpad, leading to challenges when setting the home page for new tabs.
- Users report **app issues** related to plugin conflicts that disrupt the functionality of Scratchpad.
- Users find the **complexity** of Scratchpad challenging due to the need for extensive knowledge and budget constraints.

#### What Are Recent G2 Reviews of Scratchpad?

**["Scratchpad: The Most Efficient, Easy-to-Access Tool for Tracking Deals"](https://www.g2.com/survey_responses/scratchpad-review-12311976)**

**Rating:** 5.0/5.0 stars

_— Alec Z._

[Read full review](https://www.g2.com/survey_responses/scratchpad-review-12311976)

**["Efficient Collaboration with Room for More Integrations"](https://www.g2.com/survey_responses/scratchpad-review-12508516)**

**Rating:** 4.0/5.0 stars

_— george c._

[Read full review](https://www.g2.com/survey_responses/scratchpad-review-12508516)

#### What Are G2 Users Discussing About Scratchpad?

- [How can I best use Scratchpad's note-taking feature to sync with my sales pipeline?](https://www.g2.com/discussions/how-can-i-best-use-scratchpad-s-note-taking-feature-to-sync-with-my-sales-pipeline)
- [What is Scratchpad used for?](https://www.g2.com/discussions/what-is-scratchpad-used-for)
- [What does Scratchpad do?](https://www.g2.com/discussions/what-does-scratchpad-do) - 2 comments
- [What is called scratch pad of computer?](https://www.g2.com/discussions/what-is-called-scratch-pad-of-computer)
- [How do you get Scratchpad on Google Chrome?](https://www.g2.com/discussions/how-do-you-get-scratchpad-on-google-chrome) - 3 comments

### [Creovai](https://www.g2.com/products/creovai/reviews)

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

**Average Rating:** 4.3/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Creovai?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Creovai?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor
- **Top Industries:** Consumer Services, Banking
- **Company Size:** 58% Medium, 26% Large

#### What Do G2 Reviewers Say About Creovai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales.
- Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai.
- Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions.
- Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management.
- Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets.

##### Cons

- Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience.
- Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively.
- Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues.
- Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management.
- Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively.

#### What Are Recent G2 Reviews of Creovai?

**["Tethr is a wonderful business intelligence tool."](https://www.g2.com/survey_responses/creovai-review-8985805)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/creovai-review-8985805)

**["Tethr has made call reviews so much easier."](https://www.g2.com/survey_responses/creovai-review-8984261)**

**Rating:** 4.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/creovai-review-8984261)

#### What Are G2 Users Discussing About Creovai?

- [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for)
- [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for)

### [ReflexAI](https://www.g2.com/products/reflexai/reviews)

ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation. AI-powered simulations adapt to how a rep responds, so practice reflects a real conversation instead of a script. Most teams build new simulations in minutes, not weeks, and can update it the same day a protocol or product changes, so training stays current instead of going stale. Scenarios are tailored to an organization's own protocols, tone, and audience. After each simulation, reps get specific feedback on what they said and how they said it: tone, phrasing, and adherence to the standards their organization holds them to. For teams whose work depends on reading a person as much as listening to them, Prepare also offers video-based simulations, currently in preview, so reps can practice picking up on body language and facial expression alongside tone and word choice. Assure brings that same rigor to live conversations. Instead of sampling a small percentage of calls, Assure uses AI to score every conversation against the rubrics and compliance requirements an organization already relies on, surfacing the trends, risks, and coaching opportunities a manual sample would miss. Leaders get a current view of where performance is strong and where it needs attention, and QA teams can turn what they find directly into new practice scenarios in Prepare, so the same issue doesn't keep showing up review after review. We're also building the connective tissue between what Assure sees on live calls and what people practice in Prepare: coaching plans built from real performance data, a single view of how each person's skills are developing over time, and dashboards built for the leaders who manage that development day to day. These coaching capabilities are rolling out over the course of the year. Organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment use ReflexAI because the conversations their teams have are too important to leave to chance. Many run these programs across contact centers and shared services teams, though the platform is built for any group whose work depends on getting a hard conversation right. ReflexAI is SOC 2, HIPAA, and HITRUST certified, so security and compliance teams can move quickly even in the most regulated environments, and IT reviews that would normally take months don't have to slow down a pilot. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions. Most platforms in this space do simulation or QA. ReflexAI does both, in one system, purpose-built for the conversations where getting it right actually matters.

**Average Rating:** 4.7/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate ReflexAI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)

#### Who Is the Company Behind ReflexAI?

- **Seller:** [ReflexAI](https://www.g2.com/sellers/reflexai)
- **Company Website:** www.reflexai.com
- **Year Founded:** 2022
- **HQ Location:** New York City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f058f7a123859b2df51e952d0be37c82857efa9dac5aa50cd24fa2c37c5815a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freflexai&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Mental Health Care, Non-Profit Organization Management
- **Company Size:** 71% Medium, 29% Small

#### What Do G2 Reviewers Say About ReflexAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ReflexAI Prepare, appreciating its user-friendly interface and accessible progress tracking.
- Users value the **user-friendly interface** of ReflexAI Prepare, enhancing accessibility and facilitating progress tracking effectively.
- Users value the **easy access to progress tracking** through the dashboard, enhancing their experience with ReflexAI Prepare.
- Users value the **accuracy of simulations** in ReflexAI Prepare, enhancing training with real-life scenarios for better skill development.
- Users value the **customizable simulations** in ReflexAI Prepare, enhancing training by replicating real-life crisis scenarios.

##### Cons

- Users experience **slow loading** times when switching scenarios, which can hinder the overall efficiency of ReflexAI Prepare.

#### What Are Recent G2 Reviews of ReflexAI?

**["Simple Persona Builder with Helpful Simulations and Responsive Updates"](https://www.g2.com/survey_responses/reflexai-review-13113656)**

**Rating:** 4.5/5.0 stars

_— Dakota D._

[Read full review](https://www.g2.com/survey_responses/reflexai-review-13113656)

**["Reflex Helps with Large Overview Analytics"](https://www.g2.com/survey_responses/reflexai-review-11362234)**

**Rating:** 5.0/5.0 stars

_— chris n._

[Read full review](https://www.g2.com/survey_responses/reflexai-review-11362234)

### [Equal Time](https://www.g2.com/products/equal-time/reviews)

Equal Time is an AI-assistant for virtual meetings. Equal Time goes beyond meeting transcription and automated Action-items, to help promote more inclusive meetings. Our technology helps you involve quieter voices, and get personalized recommendations on how to improve your leadership. Review details of the meeting later with a searchable and sharable transcript. Gain insight into the cost of your meeting with an estimate of the cost incurred. Use ice breakers, meeting timers, and Rounds to spice up your meetings. Get started for free today! www.equaltime.io Established in 2021, by two women in tech, Equal Time has rapidly grown to include a team of dedicated and talented individuals who are passionate about enhancing productivity and inclusivity in the digital workspace. At Equal Time, our mission is clear – we aim to revolutionize the way teams interact and collaborate in virtual meetings, fostering a culture of equality and efficiency. By facilitating clear communication, thorough record-keeping, and fairer participation, Equal Time is empowering teams to thrive in the modern digital workspace.

**Average Rating:** 5.0/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Equal Time?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Equal Time?

- **Seller:** [Equal Time](https://www.g2.com/sellers/equal-time)
- **Year Founded:** 2021
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a423b0f5f5481da7651f397d22c2b0cedfce34450f767f1040e2def9d8fb0ad8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fequaltime%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 13% Large

#### What Do G2 Reviewers Say About Equal Time?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Equal Time for its **highly accurate meeting transcription** , enhancing clarity and effectiveness in communications.
- Users value the **advanced meeting analysis features** of Equal Time, enhancing meeting effectiveness and insights.
- Users appreciate the **ease of implementation** with Equal Time, highlighting its simplicity and user-friendly features.
- Users appreciate the **ease of use** of Equal Time, enjoying its simple features with no learning curve.
- Users commend the **user-friendly features** of Equal Time, highlighting its simplicity and quick implementation.

##### Cons

- Users find Equal Time **expensive** due to the absence of a free version and no mobile app option.
- Users are disappointed with the **high subscription cost** due to the absence of a free plan or mobile app.
- Users are disappointed by the **lack of free credits** , as there is no free plan for limited features.
- Users are disappointed by the **lack of a mobile app** , limiting accessibility and convenience for on-the-go tasks.
- Users are disappointed by the **limited features** due to the absence of a free plan and mobile app.

#### What Are Recent G2 Reviews of Equal Time?

**["Meetings finally have meaning and perspective thanks to Equal Time"](https://www.g2.com/survey_responses/equal-time-review-8488351)**

**Rating:** 5.0/5.0 stars

_— Yoland M._

[Read full review](https://www.g2.com/survey_responses/equal-time-review-8488351)

**["A simple but very reliable AI note-taker"](https://www.g2.com/survey_responses/equal-time-review-11497964)**

**Rating:** 5.0/5.0 stars

_— Aron K._

[Read full review](https://www.g2.com/survey_responses/equal-time-review-11497964)

### [Terret.ai](https://www.g2.com/products/terret-ai/reviews)

Terret is the answer-to-action revenue engine that tells revenue teams what to do, then does it. Built for CROs, VP of Sales, and RevOps leaders running complex enterprise revenue motions. Most revenue AI gives teams surface-level recaps of calls and deals. Terret gets to the root of the questions that move the number — why enterprise deals are slipping, where pricing conversations are breaking down, which product gaps correlate with lost deals — and then executes against them across every rep, every deal, and every system. That's the category: not AI that tells you what happened, but AI that tells you what to do and does it. Terret's flagship product, Terret Nexus, is built on three components. The Revenue Graph unifies structured and unstructured data from every revenue-facing system — CRM, calls, emails, and data warehouse. The AI Architects run strategic analysis across that graph to find the patterns that drive wins. The AI Agents deploy playbooks, workflows, and real-time coaching into the tools revenue teams already use — Salesforce, Slack, Claude, ChatGPT, and the Terret web app. The system works through a four-step loop — Ask → Answer → Operationalize → Activate — and compounds over time, with every deal generating new signal that sharpens the next cycle. The result is an engine that answers the revenue questions no other AI can handle — why win rates are dropping, where closers are outperforming, which product gaps are costing deals — and then closes the gap without a human having to chase it down. Carta, Udemy, Cloudflare, and Mistral run on Terret.

**Average Rating:** 4.4/5.0

**Total Reviews:** 611

#### How Do G2 Users Rate Terret.ai?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.1/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Terret.ai?

- **Seller:** [Terret](https://www.g2.com/sellers/terret)
- **Company Website:** terret.ai
- **Year Founded:** 2018
- **HQ Location:** Santa Clara, CA
- **Twitter:** @terret\_ai
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=94ae1027234f4bb9aefbe9a4102ee6b78de305826e6ed147f8eb12bbdc62a314&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboostup-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
50 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Enterprise Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Medium, 32% Large

#### What Do G2 Reviewers Say About Terret.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **forecasting easy** with Terret.ai, enjoying seamless integration and clear visibility of their renewals and opportunities.
- Users appreciate the **powerful analytics** of Terret.ai, enhancing decision-making through quick and customizable dashboard insights.
- Users value the **efficiency** of Terret.ai, greatly improving productivity and simplifying pipeline management for their companies.
- Users appreciate the **easy access** to comprehensive business insights through a single, well-organized dashboard.
- Users value the **seamless integration with SFDC** , enhancing efficiency in updating records and forecasting.

##### Cons

- Users experience **connection issues with Salesforce** , leading to lags and difficulties in data refresh rates.
- Users experience **integration issues** with Salesforce that complicate syncing and updating data, impacting overall user experience.
- Users find **forecasting issues** with Terret.ai due to limitations in hierarchy and Salesforce data cleanliness affecting functionality.
- Users find the **reporting capabilities inadequate** , highlighting a need for greater flexibility and precision in tracking forecasts.
- Users note that **difficult reporting** limits flexibility and complicates tracking of forecast accuracy across currencies and categories.

#### What Are Recent G2 Reviews of Terret.ai?

**["Revolutionized Our Pipeline Management"](https://www.g2.com/survey_responses/terret-ai-review-12596787)**

**Rating:** 4.0/5.0 stars

_— Kody E._

[Read full review](https://www.g2.com/survey_responses/terret-ai-review-12596787)

**["Boostup is a great tool to have everything in one place! Love it"](https://www.g2.com/survey_responses/terret-ai-review-8403565)**

**Rating:** 5.0/5.0 stars

_— Ronny B._

[Read full review](https://www.g2.com/survey_responses/terret-ai-review-8403565)

#### What Are G2 Users Discussing About Terret.ai?

- [What is BoostUp.ai used for?](https://www.g2.com/discussions/what-is-boostup-ai-used-for)

### [Omind](https://www.g2.com/products/omind/reviews)

Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way.

**Average Rating:** 4.5/5.0

**Total Reviews:** 60

#### How Do G2 Users Rate Omind?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Omind?

- **Seller:** [Omind.ai](https://www.g2.com/sellers/omind-ai)
- **Year Founded:** 2020
- **HQ Location:** Berkeley Lake, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff87bb07daf799273fa6d8f2540479ae397ca72ed89299c38a6506ed939a60f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomindtech%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst
- **Top Industries:** Outsourcing/Offshoring
- **Company Size:** 65% Large, 18% Medium

#### What Do G2 Reviewers Say About Omind?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Omind for its **consistency and accuracy** , enhancing operational efficiency through streamlined quality processes.
- Users value Omind's **automation capabilities** , which streamline quality processes and enhance operational efficiency and decision-making.
- Users value the **prompt customer support** provided by the Omind team, ensuring quick resolution of issues.
- Users value the **ability to automate and streamline quality processes** with Omind, enhancing efficiency and decision-making.
- Users value Omind for its ability to **automate and streamline quality processes** , enhancing consistency and operational efficiency.

#### What Are Recent G2 Reviews of Omind?

**["AI-Driven Quality Impact"](https://www.g2.com/survey_responses/omind-review-12275305)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/omind-review-12275305)

**["Consistent Coaching and Ongoing Engagement—Even When Agents Aren’t Available"](https://www.g2.com/survey_responses/omind-review-12604202)**

**Rating:** 4.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/omind-review-12604202)

#### What Are G2 Users Discussing About Omind?

- [What is Mind Workplace used for?](https://www.g2.com/discussions/what-is-mind-workplace-used-for)

### [Marchex](https://www.g2.com/products/marchex/reviews)

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

**Average Rating:** 4.1/5.0

**Total Reviews:** 180

#### How Do G2 Users Rate Marchex?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Marchex?

- **Seller:** [Marchex](https://www.g2.com/sellers/marchex)
- **Year Founded:** 2003
- **HQ Location:** Seattle, WA
- **Twitter:** @Marchex  
3,621 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b867cea97843d3604a91e4605e24cd800fb43b5730884ef9326e67167b51906a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8068%2F&secure%5Burl_type%5D=linkedin_company_website)  
182 employees on LinkedIn®
- **Ownership:** NASDAQ:MCHX

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 54% Small, 34% Medium

#### What Are Recent G2 Reviews of Marchex?

**["Great platform and great help!"](https://www.g2.com/survey_responses/marchex-review-7253491)**

**Rating:** 4.5/5.0 stars

_— Ethan G._

[Read full review](https://www.g2.com/survey_responses/marchex-review-7253491)

**["Marchex provides everything we need for our call measurement clients."](https://www.g2.com/survey_responses/marchex-review-7251822)**

**Rating:** 4.5/5.0 stars

_— Tammy W._

[Read full review](https://www.g2.com/survey_responses/marchex-review-7251822)

#### What Are G2 Users Discussing About Marchex?

- [What is Marchex used for?](https://www.g2.com/discussions/what-is-marchex-used-for)

### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

**Average Rating:** 4.3/5.0

**Total Reviews:** 242

#### How Do G2 Users Rate SalesCaptain?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Customer Scoring:** 6.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SalesCaptain?

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Operations Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 69% Small, 30% Medium

#### What Do G2 Reviewers Say About SalesCaptain?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly.
- Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly.
- Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency.
- Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times.
- Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust.

##### Cons

- Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first.
- Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain.
- Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights.
- Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options.
- Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features.

#### What Are Recent G2 Reviews of SalesCaptain?

**["AI That Simplifies the Sales Process"](https://www.g2.com/survey_responses/salescaptain-review-13199326)**

**Rating:** 4.5/5.0 stars

_— Kendrick P._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13199326)

**["Better Sales Visibility and Smarter Follow Ups"](https://www.g2.com/survey_responses/salescaptain-review-13240708)**

**Rating:** 4.5/5.0 stars

_— Alena R._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13240708)

### [EdgeTier](https://www.g2.com/products/edge-tier-edgetier/reviews)

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate EdgeTier?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.8/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind EdgeTier?

- **Seller:** [Edge Tier](https://www.g2.com/sellers/edge-tier)
- **Company Website:** www.edgetier.com
- **Year Founded:** 2015
- **HQ Location:** Dublin 2, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caeb850512418aff578e90e613d428c5f47259617f5cb5d405e4c23c37e4983f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11092892&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Gambling & Casinos
- **Company Size:** 50% Large, 30% Medium

#### What Do G2 Reviewers Say About EdgeTier?

_AI-generated summary from verified user reviews_

##### Pros

- Users find EdgeTier very **user-friendly** , enabling quick access to valuable insights and efficient data management.
- Users value the **fast and effective insights** provided by EdgeTier, enabling quick action on customer contact trends.
- Users appreciate the **useful filters** in EdgeTier for quickly finding information, enhancing their everyday efficiency.
- Users value the **high accuracy** of EdgeTier, providing clear insights and efficient monitoring of Guest interactions.
- Users appreciate the **fast insights and automatic analysis** from EdgeTier, making it a vital tool for monitoring trends.

##### Cons

- Users note the need for improved **data accuracy and consistency** in EdgeTier for better decision-making and insights.
- Users experience notable **accuracy issues** with EdgeTier, leading to concerns over data consistency and real-time decision-making.
- Users highlight **data inaccuracy** in EdgeTier, expressing concerns over precision and consistency affecting decision-making reliability.
- Users highlight **inaccuracy in data** and reporting, leading to trust issues and the need for manual validation.
- Users find the **complexity** of EdgeTier's setup challenging, often requiring extra time for customization and report building.

#### What Are Recent G2 Reviews of EdgeTier?

**["Powerful Tool"](https://www.g2.com/survey_responses/edgetier-review-12375703)**

**Rating:** 5.0/5.0 stars

_— Miran D._

[Read full review](https://www.g2.com/survey_responses/edgetier-review-12375703)

**["Powerful insights with room to improve setup"](https://www.g2.com/survey_responses/edgetier-review-12381323)**

**Rating:** 5.0/5.0 stars

_— Wesley M._

[Read full review](https://www.g2.com/survey_responses/edgetier-review-12381323)

### [Weflow](https://www.g2.com/products/weflow/reviews)

Weflow is a Revenue AI Platform that captures every customer interaction and unlocks AI insights to help you convert and forecast your pipeline. Weflow offers a suite of products: - Activity Capture ($19/user/month (billed annually) - Conversation Intelligence ($39/user/month (billed annually) - Deal Intelligence & Forecasting ($39/user/month (billed annually) Pick single modules from above or bundles to save: - Revenue AI Foundation : Unify your GTM data with automated Salesforce data capture. Use AI to handle rep workflows and coach your team. - Revenue AI Business: Everything in Foundation, plus full deal and account intelligence. AI-powered scoring, summaries, and pipeline visibility, built in. - Revenue AI Enterprise: Everything in Business, plus AI-powered forecasting. Predict revenue, analyze pipeline, and run forecasts across your org. Transparent pricing, no platform fees. Premium support included. Learn more at: weflow.ai

**Average Rating:** 4.6/5.0

**Total Reviews:** 121

#### How Do G2 Users Rate Weflow?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Weflow?

- **Seller:** [Weflow](https://www.g2.com/sellers/weflow)
- **Year Founded:** 2021
- **HQ Location:** Berlin, DE
- **Twitter:** @getweflow  
56 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5584c2fa97c38cb012247fab82607cf309c954ad216a0905b690e6e6117f751&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetweflow%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 48% Medium, 26% Large

#### What Do G2 Reviewers Say About Weflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **80% data accuracy** of Weflow, enhancing conversations about pipeline management and forecasting.
- Users value the **data accuracy** of Weflow, enhancing discussions about pipeline management and improving overall CRM experience.
- Users value the **exceptional customer support** of Weflow, aiding seamless data integration for improved sales collaboration.
- Users value the **80% higher data accuracy** of Weflow, enhancing conversations and connections in revenue management.
- Users love the **ease of use** of Weflow, simplifying data management and enhancing communication with sales teams.

##### Cons

- Users find Weflow to be just another **widget on Salesforce** , lacking integration depth and seamlessness.

#### What Are Recent G2 Reviews of Weflow?

**["No more writing up notes after client calls"](https://www.g2.com/survey_responses/weflow-review-12870542)**

**Rating:** 5.0/5.0 stars

_— Laszlo P._

[Read full review](https://www.g2.com/survey_responses/weflow-review-12870542)

**["Weflow changed how I manage my meetings allowing me to focus on the client, not on my notes."](https://www.g2.com/survey_responses/weflow-review-12856790)**

**Rating:** 5.0/5.0 stars

_— Angel Rene L._

[Read full review](https://www.g2.com/survey_responses/weflow-review-12856790)

#### What Are G2 Users Discussing About Weflow?

- [What is Weflow used for?](https://www.g2.com/discussions/what-is-weflow-used-for)

### [Ender Turing](https://www.g2.com/products/ender-turing/reviews)

Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights that help businesses make informed decisions aligned with their strategic objectives. Key Features and Functionality: - Speech Analytics: Transforms call and contact centers by extracting valuable insights from conversations, analyzing speech, emotion, and intent nuances to unlock the full potential of each interaction. - Automated Quality Assurance: Utilizes AI to automatically monitor and evaluate 100% of calls and chats, eliminating the need for random sampling and ensuring comprehensive quality management. - Agent Coaching: Provides continuous coaching to increase agent proficiency levels and encourage top-level performance. - Behavior Analytics: Decodes patterns and guides agents for optimal interactions, helping to identify and enhance behaviors that have a proven impact on achieving positive outcomes. - Integration Capabilities: Seamlessly integrates with existing contact center ecosystems, including call and chat recording systems, as well as CRM systems, to provide end-to-end analytics on the performance of conversations. Primary Value and Solutions Provided: Ender Turing addresses the challenges contact centers face in identifying and replicating top-performing agent behaviors, leading to inconsistent customer experiences and missed revenue opportunities. Traditional quality assurance processes are manual, time-consuming, and unable to analyze every interaction, resulting in incomplete insights and delayed coaching. By leveraging AI-driven analytics, Ender Turing enables businesses to: - Enhance Customer Satisfaction: By providing real-time insights into customer interactions, businesses can make informed decisions that improve the overall customer experience. - Improve Agent Performance: Continuous coaching and behavior analytics help agents refine their skills and adopt best practices, leading to higher proficiency levels. - Increase Sales Efficiency: Identifying and replicating top-performing behaviors among agents leads to more effective sales strategies and increased revenue. - Ensure Compliance: Automated quality assurance and compliance dashboards help businesses adhere to industry regulations and standards. By implementing Ender Turing, contact centers can transform their operations, achieving higher customer satisfaction, improved agent performance, and increased sales efficiency.

**Average Rating:** 4.8/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Ender Turing?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Ender Turing?

- **Seller:** [Ender Turing](https://www.g2.com/sellers/ender-turing)
- **Year Founded:** 2018
- **HQ Location:** Tallinn, Harjumaa
- **Twitter:** @EnderTuring  
73 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c59b499fe9ced00bc2d5476e760793ec933c8ab878c9eae3684f7dcf6de7932&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenderturing%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Retail
- **Company Size:** 60% Large, 36% Medium

#### What Are Recent G2 Reviews of Ender Turing?

**["A powerful AI solution that enhances Zendesk-based support"](https://www.g2.com/survey_responses/ender-turing-review-11283096)**

**Rating:** 5.0/5.0 stars

_— Kateryna S._

[Read full review](https://www.g2.com/survey_responses/ender-turing-review-11283096)

**["Efficient tool for call analysis and workflow improvement"](https://www.g2.com/survey_responses/ender-turing-review-11267472)**

**Rating:** 4.5/5.0 stars

_— Діана ._

[Read full review](https://www.g2.com/survey_responses/ender-turing-review-11267472)

### [Wudpecker](https://www.g2.com/products/wudpecker/reviews)

Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automatically. - Saving over 5h per week on admin-work like manually updating CRM with notes, action items, etc. - Replicating winning sales processes using carefully designed meeting templates. Elite sales teams uses Wudpecker to type less and sell more.

**Average Rating:** 4.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Wudpecker?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Wudpecker?

- **Seller:** [Wudpecker](https://www.g2.com/sellers/wudpecker)
- **Year Founded:** 2022
- **HQ Location:** Helsinki, Southern Finland
- **Twitter:** @Wudpecker\_io  
58 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f6fcab7b6f33d4ab780b6ed4098a58e643dd195f6682dbaaeba16a926e6c0fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwudpecker%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 95% Small, 5% Medium

#### What Are Recent G2 Reviews of Wudpecker?

**["The best AI notetaker"](https://www.g2.com/survey_responses/wudpecker-review-9077870)**

**Rating:** 5.0/5.0 stars

_— Josiah W._

[Read full review](https://www.g2.com/survey_responses/wudpecker-review-9077870)

**["Loving Wudpecker: A Game-Changer for Note-Taking"](https://www.g2.com/survey_responses/wudpecker-review-8160929)**

**Rating:** 5.0/5.0 stars

_— Victoria L._

[Read full review](https://www.g2.com/survey_responses/wudpecker-review-8160929)

### [Flyte](https://www.g2.com/products/flyteai-com-flyte/reviews)

Flyte helps sales leaders boost their deal pipeline through sales coaching insights, competitive insights and deal intelligence. It is a one-stop solution for the Head of Sales, CEOs, CROs, CMOs alike. Flyte offers three main benefits: 1. Sales Coaching Insights: Flyte provides coaching cards personalized for every sales rep, thereby helping sales teams improve their performance & success rate 2. Competitive Insights: Flyte provides deep insights on competitors and product features - without the need to listen to audio recordings 3. Deal Intelligence: Flyte's unique deal intelligence platform captures key risks in deal pipeline and highlights steps necessary to improve conversion rates

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Flyte?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Flyte?

- **Seller:** [Flyteai.com](https://www.g2.com/sellers/flyteai-com)
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @flyte\_ai  
79 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=036cf2a45646ae8e3dc6d27af0b75b959bc2a16e40d8a675a0bb20b06fc972af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflyteai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Small, 36% Medium

#### What Are Recent G2 Reviews of Flyte?

**["Flexible and Affordable Conversational NLP for Sales Teams"](https://www.g2.com/survey_responses/flyte-review-7710986)**

**Rating:** 4.5/5.0 stars

_— Emil M._

[Read full review](https://www.g2.com/survey_responses/flyte-review-7710986)

**["We have been trialing Flyte and the Hubpost integration for over a month now."](https://www.g2.com/survey_responses/flyte-review-7794369)**

**Rating:** 4.5/5.0 stars

_— John C._

[Read full review](https://www.g2.com/survey_responses/flyte-review-7794369)

### [Voyc](https://www.g2.com/products/voyc/reviews)

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Voyc?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Voyc?

- **Seller:** [Voyc](https://www.g2.com/sellers/voyc)
- **Year Founded:** 2018
- **HQ Location:** Amsterdam, Netherlands
- **Twitter:** @voyc\_ai  
197 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fad8e487c1010a98b277e1590ba1b5e41bf4c531a4b5d85dc060b0ffd89ea217&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoycai%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 52% Small, 43% Medium

#### What Are Recent G2 Reviews of Voyc?

**["Voyc Superstars"](https://www.g2.com/survey_responses/voyc-review-7995444)**

**Rating:** 4.0/5.0 stars

_— Raveshion M._

[Read full review](https://www.g2.com/survey_responses/voyc-review-7995444)

**["VOYC implementation has been stress-free from the start."](https://www.g2.com/survey_responses/voyc-review-7871551)**

**Rating:** 5.0/5.0 stars

_— Julian S._

[Read full review](https://www.g2.com/survey_responses/voyc-review-7871551)

#### What Are G2 Users Discussing About Voyc?

- [What is Voyc used for?](https://www.g2.com/discussions/what-is-voyc-used-for)

### [goodmeetings](https://www.g2.com/products/goodmeetings/reviews)

Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can focus solely on customers during meetings, while the Goodmeetings AI meeting wizard handles the rest. Goodmeetings records, transcribes and generate AI-powered Human-level notes, action items which are pushed into Email, Slack and CRM. With Goodmeetings, revenue and product teams can easily search for specific recordings, browse through summaries, topic mentions, behaviours & sentiment, and scan AI-picked video reel of Moments that matter. Teams can review hours of meetings in minutes, and collaborate by sharing coachable moments and customer feedback with the team and assigning actions. Sales and Customer Succes Leaders get full and crisp visibility on customer conversations and can save deals/accounts at risk proactively by reviewing summaries and Moments that Matter. Leaders can now coach their team on the right actions and behaviors armed with meeting insights and develop winning playbooks. G2 Users have rated Goodmeetings as one of the Top 50 Sales Software for 2023. In addition, Goodmeeings also features as a - High Perfomer: - Momentum Leader For more information, visit https://goodmeetings.ai

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate goodmeetings?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind goodmeetings?

- **Seller:** [Kharavela Technologies](https://www.g2.com/sellers/kharavela-technologies)
- **Year Founded:** 2021
- **HQ Location:** Bengaluru, IN
- **Twitter:** @GoodmeetingsAI  
64 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4cc77191597b0b205df93ba13f9252ed41203f8c38334ad28564bc15ab0e94f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgoodmeetings%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 28% Medium

#### What Do G2 Reviewers Say About goodmeetings?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Goodmeetings, facilitating effortless meeting data capture and analysis.
- Users love the **seamless team collaboration** facilitated by Goodmeetings, enhancing productivity and communication across multiple teams.
- Users value the **convenience** of easily recording and accessing meeting data for effective follow-up and analysis.
- Users appreciate the **navigation ease** of Goodmeetings, finding it intuitive for reviewing and engaging in discussions.
- Users love the **reliability** of goodmeetings, noting its stability and hassle-free experience for recordings and insights.

##### Cons

- Users are hoping for more **integration options** in the future to enhance flexibility and functionality.
- Users find the **limited features** of goodmeetings somewhat restrictive, particularly in real-time call interactions.
- Users express concerns about **missing features** , like integration and UI improvements, affecting overall usability.
- Users note that the **user interface could be improved** , impacting overall usability and user experience in Goodmeetings.
- Users face **integration issues** with goodmeetings, highlighting the need for better compatibility with CRM platforms.

#### What Are Recent G2 Reviews of goodmeetings?

**["Best Meeting notetaker !"](https://www.g2.com/survey_responses/goodmeetings-review-9637736)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/goodmeetings-review-9637736)

**["Great tool for analyzing user feedback"](https://www.g2.com/survey_responses/goodmeetings-review-9071912)**

**Rating:** 5.0/5.0 stars

_— Ajay S._

[Read full review](https://www.g2.com/survey_responses/goodmeetings-review-9071912)

#### What Are G2 Users Discussing About goodmeetings?

- [What is goodmeetings used for?](https://www.g2.com/discussions/what-is-goodmeetings-used-for)

- [‹ Prev ‹ Prev](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=5#product-list)
- [1](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score#product-list)
- [2](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=2#product-list)
- [3](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=3#product-list)
- [4](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=4#product-list)
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- [8](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=8#product-list)
- [9](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=9#product-list)
- [10](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=10#product-list)
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- [13](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=13#product-list)
- [14](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=14#product-list)
- [Next › Next ›](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7Cbd695404-af54-484e-b9df-2e74b7f2ca66&order=g2_score&page=7#product-list)

Spotlight Categories

[Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

[Event Management Platforms](https://www.g2.com/categories/event-management-platforms)

[Loyalty Management Software](https://www.g2.com/categories/loyalty-management)

[Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

Similar Categories

- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
- [Digital Sales Room](/categories/digital-sales-room)
- [Email Tracking](/categories/email-tracking)
- [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing)

- [Outbound Call Tracking](/categories/outbound-call-tracking)
- [Sales Coaching](/categories/sales-coaching)
- [Sales Enablement](/categories/sales-enablement)
- [Sales Engagement](/categories/sales-engagement)

- [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation)
- [Sales Performance Management](/categories/sales-performance-management)
- [Sales Planning](/categories/sales-planning)
- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated February 15, 2026

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

[Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

- Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
- Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
- Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
- Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

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