# Best Conversation Intelligence Software - Page 14

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,600+ Authentic Reviews
- 207+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### Fathom

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-12T21%3A19%3A49Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3FhsCtaTracking%3D9bd1321c-ea5f-49e1-8161-c3b69225a9cd%257Cbd695404-af54-484e-b9df-2e74b7f2ca66%26page%3D14&secure%5Btoken%5D=be5733ba04111d50a570a0aa0f74cf4b9d7bb97ab0e3c84eab02ffb26b1cb3e2&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [SalesRiver](https://www.g2.com/products/salesriver/reviews)

SalesRiver is an all-in-one sales enablement platform designed to streamline and enhance the operations of distributed sales teams across various industries, including insurance, mortgage, financial services, real estate, and home services. By integrating customer acquisition, lead and call routing, performance insights, and sales team management into a single, customizable platform, SalesRiver empowers organizations to optimize their sales processes and drive revenue growth. Key Features and Functionality: - Advanced Lead and Call Distribution: Intelligently routes leads and calls based on flexible criteria to ensure optimal assignment and increased conversion rates. - Built-In Ping Post System: Facilitates seamless lead distribution and management, enhancing efficiency in handling potential customers. - Integrated CRM and VOIP Softphone: Combines customer relationship management with inbound and outbound calling capabilities, providing a unified communication solution. - Real-Time Reporting and Analytics: Offers comprehensive insights into sales performance, enabling data-driven decision-making and continuous improvement. - White Label Branding: Allows organizations to customize the platform's appearance and domain to align with their brand identity. - Team Hierarchy Management: Supports infinite team hierarchies, co-op money management, and granular performance reporting to effectively oversee and optimize sales teams. Primary Value and Solutions Provided: SalesRiver addresses the complexities faced by organizations with distributed sales teams by centralizing and automating critical sales and marketing workflows. The platform's intelligent lead and call routing ensure that prospects are promptly and appropriately assigned, enhancing conversion rates. Comprehensive performance analytics provide visibility into team operations, facilitating informed decision-making and targeted coaching. By offering a customizable, white-labeled solution, SalesRiver enables businesses to maintain brand consistency while improving operational efficiency and maximizing marketing return on investment.

#### Who Is the Company Behind SalesRiver?

- **Seller:** [SalesRiver](https://www.g2.com/sellers/salesriver)
- **Year Founded:** 2023
- **HQ Location:** Lexington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d6e9d80568f5f8e63fe3ee65ff8621acbbc536c5267c819348a589f3d361b8b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsales-river&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [Samskit](https://www.g2.com/products/samskit/reviews)

Samskit is B2B sales software that gives sales teams their time back to sell and the CRM they can trust. Samskit is an AI platform built for B2B sales teams that want every conversation to move a deal forward. After every call, Samskit captures what was said, updates the CRM, creates the next task, and sends the follow-up without anyone touching a keyboard. Sellers spend their time selling. Managers get pipeline data they can actually stand behind. Samskit connects to the tools your team already uses - Google Meet, Zoom, Microsoft Teams, HubSpot, and Slack - and starts delivering value from day one, with no implementation project and no platform fees. The result: fewer deals go dark, CRM data reflects reality, and pipeline reviews stop being interrogations. PRODUCTS 1. Sales Automation Samskit automates the manual work that follows every sales conversation - CRM updates, follow-up emails, task creation, and next-step scheduling - so sellers spend zero time on post-call admin. 2. Conversation Intelligence Samskit joins every call, transcribes it in 10+ languages, and extracts structured intelligence - qualification fields, objections raised, commitments made, competitor mentions - ready within minutes of the call ending. 3. Sales Enablement Samskit scores every call against admin-defined rubrics, builds coaching libraries from real conversations, and surfaces the patterns that separate top sellers from the rest - cutting ramp time for new hires and raising the floor for the whole team. 4. Revenue Intelligence Samskit gives managers a pipeline built from what was actually said - not what sellers typed in on a Friday. Deal health scores, risk signals, and multi-channel activity timelines replace gut feel with source-backed data.

#### Who Is the Company Behind Samskit?

- **Seller:** [Offload Tecnologia](https://www.g2.com/sellers/offload-tecnologia)
- **Year Founded:** 2026
- **HQ Location:** São Paulo, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aaefcbb41dbe770a890b014380a0d8600fd1e0c023bd39c08443d9cf5fa08c33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsamskit&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [samu.ai](https://www.g2.com/products/samu-ai/reviews)

Samu.ai desbloquea el potencial de los equipos de ventas. Samu graba, transcribe y analiza las videollamadas de los equipos de venta, creando información valiosa no solo para líderes de ventas sino para el resto de la organización. Samu ayuda a entender qué hacen los top performers y permite armar librerías o "playlists" para capacitar nuevos vendedores de manera más rápida. Samu tiene un motor de inteligencia artificial que, actuando como un consultor de ventas B2B permite hacer un análisis de la llamada así como aplicación de diferentes metodologías de venta en la misma, tales como SPICED, SPIN, MEDDIC, SANDLER, etc.

#### Who Is the Company Behind samu.ai?

- **Seller:** [Samu.ai](https://www.g2.com/sellers/samu-ai)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8f4ada9be6326aa36e32d23210fde2575e1b169a867e3f95f397ada81662494&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsamu-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Scalign](https://www.g2.com/products/scalign/reviews)

Scalign records and transcribes your sales calls, then gives your team two things to act on: a clear read on which accounts actually fit, and a Company Playbook for every deal built from your own buyer conversations. The point is simple, help your team win the deals they should be winning. Most call tools stop at a recording and a summary. That tells you what was said. It doesn't tell a rep whether this account is worth the push, or what to do on the next call to win it. Scalign works on both. It qualifies fit two ways. Buyer Scoring rates each account against the traits of the deals your team actually closes, rather than a generic template, so reps spend time where deals are winnable. Then the 3 Whys, why change, why now, why us, test whether the timing and the case are real for this specific buyer, drawn from what they said on the call. What's inside: Recording and transcription: Scalign captures and transcribes your sales calls, so every conversation becomes something the team can act on later, instead of a file nobody reopens. Call metrics: Talk ratio, call duration, and interactivity for every conversation, so leaders can see how calls are actually running across the team. Buyer Scoring: Each account is scored against what has actually closed for your team before, from no-go to ideal, so reps qualify on the things that close instead of a gut call. Company Playbook per account: A living view of every account with its angles and 3 Whys ready, built from your own calls and sharper with every deal you win or lose. Buying Committee: See everyone in the deal, where each person stands, and who is still missing, with the strongest next move to get the people who can actually sign involved before the deal stalls. CRM connection: Scalign connects to HubSpot, Salesforce, Attio, and Pipedrive, so buyer context lives where your reps already work. Faster ramp, learning that compounds: New reps learn from how real deals were won on your team, and what works with one buyer improves how the team handles similar ones next time. Scalign is built for sales-led B2B teams in Europe that want every rep selling the way their best deals are won. Scalign is GDPR compliant, and your call data is stored and processed in the EU.

#### Who Is the Company Behind Scalign?

- **Seller:** [Scalign](https://www.g2.com/sellers/scalign)
- **HQ Location:** Oslo, NO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c1915f42d399083aa06af7c8826df75d7a89ad7d636b7e8478635f799374ec73&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fscalign%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Score AI](https://www.g2.com/products/score-ai/reviews)

Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisions.

#### Who Is the Company Behind Score AI?

- **Seller:** [Score AI](https://www.g2.com/sellers/score-ai)
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b21ce37947c3d5e93bdd39eec5762ab3583c1c533498d92c4b7094b14ef67f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusescore&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Semarize](https://www.g2.com/products/semarize/reviews)

Semarize is the conversational intelligence API that turns conversations into structured data.

#### Who Is the Company Behind Semarize?

- **Seller:** [Semarize](https://www.g2.com/sellers/semarize)
- **Year Founded:** 2026
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5c6ef2eff1aa3e8717b7d99f80f3732e95c5f12a0ef94eb62b5981d93d07ab5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsemarize%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Speechlog AI Analytics](https://www.g2.com/products/speechlog-ai-analytics/reviews)

In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ needs and satisfaction drivers​ Speechlog AI Analytics provides real actionable insights that can change the way you operate​​ Customer Insights Analyze every interaction to reveal hidden patterns, customer sentiment, and key drivers behind customer satisfaction​ Agents Performance Identify issues and areas where agents need to uplift their skills, allowing for better improvement planning​ Pattern Analysis Identify trends and reasons of calls to help you tailor customer responses and improve service strategies Compliance Detect breaches and risks and ensure that all interactions align with standards and requirements​

#### Who Is the Company Behind Speechlog AI Analytics?

- **Seller:** [Globitel](https://www.g2.com/sellers/globitel)
- **Year Founded:** 1996
- **HQ Location:** Amman, JO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3af3b014b3f3d573da6c0bc601f44732e6ce2cb1debd6696e46d7fbcc26645d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fglobitel%2F&secure%5Burl_type%5D=linkedin_company_website)  
218 employees on LinkedIn®

### [SpikedAI](https://www.g2.com/products/spikedai/reviews)

SpikedAI is a Digital Twin platform built for knowledge workers who operate in live customer conversations, sellers, customer success teams, deal strategists, technical sellers, and revenue operations leaders. Rather than reviewing a conversation after it happens, SpikedAI's Digital Twin enters the conversation with the person, in real time: prepared with account history and context before the meeting starts, active during the exchange to surface answers and next-best actions, and responsible for the follow-up work once the conversation ends. The platform is organized around a Digital Twin architecture built from six coordinated agents, a Conversation Agent, Knowledge Agent, Meeting Prep Agent, Deal Simulator, Proposal Agent, and Reasoning Agent, that work together rather than as separate point tools. Before a meeting, the Digital Twin compiles a Know Your Customer (KYC) briefing from CRM records, past conversations, and account history, so the user starts each conversation without manual prep. During the conversation, it tracks the discussion live across Zoom, Microsoft Teams, Google Meet, and in-person meetings, surfacing verified answers, buying signals, objections, and competitive context as they come up — sourced from the company's own knowledge base rather than general AI knowledge. After the conversation, it automatically turns decisions into CRM updates, proposals, and follow-up content, syncing bi-directionally with the CRM rather than requiring manual entry. A Simulator lets users rehearse difficult conversations, discovery calls, objection handling, competitive situations, before they happen, with the Digital Twin playing the counterpart. Every interaction the Digital Twin observes feeds back into its own model of the account and the user, so its guidance is intended to improve over time. SpikedAI is designed to sit alongside the CRM rather than replace it: the CRM remains the system of record, while SpikedAI functions as the system of engagement and execution. The company, headquartered in Palo Alto, California, is a member of the NVIDIA Inception program and runs on Google Cloud infrastructure.

#### Who Is the Company Behind SpikedAI?

- **Seller:** [SpikedAI](https://www.g2.com/sellers/spikedai)
- **Year Founded:** 2026
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bdda8cfb958ccba5fa3f7fa0580e96aa6d03387477fa2fe6c039d61b4e7de62c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspiked-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [Teneks](https://www.g2.com/products/teneks/reviews)

Teneks is an AI-powered call recording and sales insights platform built for B2B sales teams. Founded in 2026 and based in Tallinn, Estonia, Teneks helps sales organizations across the Nordics and Baltics close more deals through intelligent conversation analytics. The platform automatically records, transcribes, and analyzes sales calls, providing real-time coaching insights, AI-generated call summaries, and performance dashboards. Key features include automatic call transcription, conversation analytics with keyword and sentiment tracking, customizable performance dashboards, CRM integration, and team coaching tools. Teneks solves a critical challenge for sales leaders: gaining visibility into what happens on sales calls without manually reviewing hours of recordings. By surfacing the moments that matter — objections, competitor mentions, pricing discussions — Teneks empowers managers to coach more effectively and helps reps replicate winning behaviors across the team.

#### Who Is the Company Behind Teneks?

- **Seller:** [Teneks](https://www.g2.com/sellers/teneks)
- **HQ Location:** Tallinn, EE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e299c693c426ff4f53ad90c42cb5929bb268e028642e40ccfaaae2ec140965a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteneksai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Twilio Voice Intelligence](https://www.g2.com/products/twilio-voice-intelligence/reviews)

Turn customer calls into actionable data insights with machine learning

#### Who Is the Company Behind Twilio Voice Intelligence?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®
- **Ownership:** NYSE: TWLO

### [Valfred](https://www.g2.com/products/valfred/reviews)

Your reps lose deals because they don't have the right answer at the right moment. Valfred fixes that. Valfred is a real-time AI sales assistant that provides live call coaching for B2B sales teams. Not post-call analytics. Real-time guidance, during the conversation. THE PROBLEM Most conversation intelligence tools record and analyze calls after they happen. By the time the manager spots a deal going sideways, it's too late to save it. The result: reps lose deals because they didn't have the right information at the right moment. The perfect case study exists, but it stayed buried in a Drive folder. The objection response was known, but the rep couldn't recall it under pressure. THE VALFRED DIFFERENCE Valfred jumps in during the conversation, not after. The AI sales copilot analyzes the exchange in real-time and displays the information your rep needs at the exact moment they need it. Prospect says "it's too expensive"? The recommended response appears. They mention a competitor? The battlecard pops up. They work in manufacturing? The relevant customer story surfaces automatically. RESULTS Teams using Valfred typically see: - +25% improvement in close rates - 30-45 minutes saved per rep per day - 15-20% reduction in sales cycle length - New rep ramp-up time cut in half FEATURES Real-time objection detection When a prospect raises an objection, Valfred identifies it instantly and displays the recommended response with supporting arguments. Contextual customer stories Based on the prospect's industry and company size, Valfred automatically suggests the most relevant case study or testimonial. Dynamic battlecards As soon as a competitor is mentioned, the comparison card appears with key differentiators and proof points. CRM auto-fill Recording, transcription, AI-generated summary, and automatic sync to your CRM. Next steps, objections, and buying signals extracted with zero manual entry. Prospect-to-customer chat Your prospects can chat directly with your existing customers through a secure channel. Anonymous, semi-anonymous, or named based on your preferences. Close probability scoring After each call, Valfred generates a conversion score based on signals detected during the conversation. INTEGRATIONS Valfred connects natively to Salesforce, HubSpot, Pipedrive. Setup takes less than 10 minutes with no changes to your existing workflows. WHO IT'S FOR B2B startups and SMBs with sales teams of 1 to 50 reps looking for real-time sales coaching without the complexity of enterprise platforms. Built in Europe with GDPR-first architecture, no seat minimums required. PRICING Free: $0 1 customer story, 1 battlecard, 1 assisted call Starter: $29/month per user 15h of calls, 5 customer stories, 3 battlecards, CRM auto-fill Pro: $59/month per user 60h of calls, unlimited stories and battlecards, real-time audio copilot Enterprise: custom pricing SSO, custom integrations, dedicated support Free trial available, no credit card required. SECURITY AND COMPLIANCE GDPR-first architecture. Data hosted in the European Union. End-to-end encryption. No data sold to third parties. Built for teams selling into Europe and privacy-conscious markets.

#### Who Is the Company Behind Valfred?

- **Seller:** [Valfred](https://www.g2.com/sellers/valfred)
- **Year Founded:** 2025
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=edab271d05ac7bee9badbb8905b5210c83fb20feeb5f893aa9d692a8e756550e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvalfred-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Virtual Meetings Pro](https://www.g2.com/products/virtual-meetings-pro/reviews)

A video-first emotionally intelligent Virtual Assistant for B2B Sales teams, that reduces admin tasks & enables sales teams to understand intent & behavior using emotion & engagement cues. It combines different emotion ai technologies, including facial coding, eye tracking, speech transcription, audio tonality, and voice transcription along with a meeting bot to enhanced assistance in virtual meetings. Augmented Intelligence to sell smarter! For Sales Reps: - Reduce time spent on admin tasks - Enable data-led self-coaching - Provide insights for deal estimation For Sales Ops: - Instant access to deal information - Engagement-led sales estimations - Data-led training-gap identification For Customer Success: - Sharing voice-of customer-voice - Data-driven account health - Reduce time spent on admin tasks

#### Who Is the Company Behind Virtual Meetings Pro?

- **Seller:** [Thelightbulb](https://www.g2.com/sellers/thelightbulb)
- **Year Founded:** 2021
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7627d1a334ff095ea1480051147837df13925c1add6449db9fe9b8f530eabf04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetthelightbulb%2F&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

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- [Sales Planning](/categories/sales-planning)
- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
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Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated February 15, 2026

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

[Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

- Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
- Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
- Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
- Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

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