# Best Conversation Intelligence Software - Page 9

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,600+ Authentic Reviews
- 207+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-12T08%3A36%3A57Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3FhsCtaTracking%3D9bd1321c-ea5f-49e1-8161-c3b69225a9cd%257C9196a641-8cc2-4fd6-b001-d6d213ea0374%26page%3D9&secure%5Btoken%5D=0da79bbfa79cd62a5d737f9c7358b1ba6b648c6460d77b357b201048650bcc32&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos)

### [Convirza](https://www.g2.com/products/convirza/reviews)

Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our customers use Convirza to drive revenue growth: \*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on. \*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business. \*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more. \*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things. We integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience. You can get started for Free, and see how Convirza will transform your business today!

**Average Rating:** 4.2/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Convirza?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Convirza?

- **Seller:** [Convirza](https://www.g2.com/sellers/convirza)
- **Year Founded:** 2001
- **HQ Location:** Draper, UT
- **Twitter:** @convirza  
1,766 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=139c48b0caf4421023b2a62b2b1b6b715dd2ed5cd374d5d390f6ce932a843911&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6445391%2F&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Marketing and Advertising, Automotive
- **Company Size:** 52% Small, 43% Medium

#### What Are Recent G2 Reviews of Convirza?

**["Convirza is a must"](https://www.g2.com/survey_responses/convirza-review-7156646)**

**Rating:** 5.0/5.0 stars

_— CJ G._

[Read full review](https://www.g2.com/survey_responses/convirza-review-7156646)

**["Great service"](https://www.g2.com/survey_responses/convirza-review-4754446)**

**Rating:** 4.5/5.0 stars

_— curtis h._

[Read full review](https://www.g2.com/survey_responses/convirza-review-4754446)

#### What Are G2 Users Discussing About Convirza?

- [What is Convirza used for?](https://www.g2.com/discussions/what-is-convirza-used-for)

### [DialLink](https://www.g2.com/products/diallink/reviews)

DialLink is a business phone system built specifically for SMBs and startups to solve the problem of scattered, hard-to-manage customer communication. It brings advanced call handling, AI voice agents, and business messaging into a single, centralized platform, so teams can manage inbound and outbound communication without relying on personal phones or disconnected tools. Instead of missed calls, lost messages, and unclear ownership, DialLink gives your team one place to see every interaction, know who responded, and keep conversations organized. This helps reduce missed opportunities, improve response times, and deliver a more consistent, professional customer experience. DialLink is designed to be easy to set up and manage, even for non-technical teams. You can get started quickly without IT support, configure call flows with simple settings, and adapt the system as your business grows. With an affordable total cost of ownership, DialLink gives you professional communication capabilities without the high costs and complexity of traditional business phone systems. With built-in AI voice agents, DialLink ensures calls are handled even during busy periods or outside business hours. AI voice agents can answer calls, capture key details, route inquiries, and summarize conversations, so your team stays responsive without adding complexity or without adding extra overhead to the team.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate DialLink?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind DialLink?

- **Seller:** [DialLink](https://www.g2.com/sellers/diallink)
- **Company Website:** diallink.com
- **Year Founded:** 2022
- **HQ Location:** Miami Beach, US
- **Twitter:** @DialLinkCorp  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32cf439891d1f4afb5e1ecaf5c9637db8c7c146f536755cf3c03b2a2438ee10e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiallink%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About DialLink?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive customer service** of DialLink, highlighting quick support and efficient communication solutions.
- Users find DialLink's system to be **user-friendly** , making setup easy and effectively meeting all business needs.
- Users find DialLink to be **very user friendly** , appreciating its easy setup and comprehensive coverage for business needs.
- Users love the **easy scheduling** with DialLink, enabling quick setup and immediate use of phone numbers.
- Users value the **versatile features** of DialLink, which effectively manage inbound calls and enhance automation.

##### Cons

- Users express frustration with **voicemail issues** as DialLink lacks support for Ubiquiti VoIP desk phones.

#### What Are Recent G2 Reviews of DialLink?

**["Switch from Comcast to Diallink"](https://www.g2.com/survey_responses/diallink-review-11264581)**

**Rating:** 4.5/5.0 stars

_— Jay E._

[Read full review](https://www.g2.com/survey_responses/diallink-review-11264581)

**["Very user-friendly product"](https://www.g2.com/survey_responses/diallink-review-11305326)**

**Rating:** 5.0/5.0 stars

_— Ray P._

[Read full review](https://www.g2.com/survey_responses/diallink-review-11305326)

### [Heylee](https://www.g2.com/products/heylee/reviews)

Most customer-facing teams can only manually review about 2% of their conversations. The other 98% every call, WhatsApp thread, and walk-in disappears the moment it ends, taking drop-off reasons, at-risk signals, and coaching moments with it. Heylee closes that gap. It's the AI operating layer that reads and scores 100% of conversations across voice, WhatsApp, CRM, and in-person notes turning raw conversations into structured candidate or customer profiles, ranked drop-reasons, and a prioritized action list your team can run the same week. The platform runs on a 24/7 voice agent screens every inbound enquiry the moment it comes in, asking the questions your best rep would ask and scores every conversation against your own rubric weighted to what actually wins the deal or the candidate and surfaces objections, drop-reasons, and promises made but not kept which gives your team live context and recommended next steps, while automatically updating the CRM so nothing is re-typed by hand. The result: warm leads that were wrongly marked 'not now' get re-surfaced, dropped follow-ups get caught and recovered, and what your best-performing rep does differently gets decoded and taught to the rest of the team all from conversations your team already had, at zero additional spend.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Heylee?

- **Customer Scoring:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Heylee?

- **Seller:** [Heylee](https://www.g2.com/sellers/heylee)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea214aee32414996ac91d2b0fd8548015b82e202d9624e5651302b6042f6bad4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheylee&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small, 50% Medium

#### What Are Recent G2 Reviews of Heylee?

**["We Can Finally See What’s Happening in Our Calls"](https://www.g2.com/survey_responses/heylee-review-13233515)**

**Rating:** 5.0/5.0 stars

_— Lakshmi Y._

[Read full review](https://www.g2.com/survey_responses/heylee-review-13233515)

**["Heylee helps with CX insights"](https://www.g2.com/survey_responses/heylee-review-13174369)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Services_

[Read full review](https://www.g2.com/survey_responses/heylee-review-13174369)

### [HeySam](https://www.g2.com/products/heysam/reviews)

Sam is Gong rebuilt: AI-first, Slack-native, backing you up live on calls—and off them—with "tribal knowledge" learned from shadowing your best teammates AI-first? Sam turns calls, emails, and Slack into notes, video summaries, prospect briefs, and CRM updates—no manual work necessary Slack-native? Sam not only delivers this intelligence in Slack, it also lets you "chat with your transcripts" without leaving Slack On-call backup? Sam learns your product, positioning, and objection handling by shadowing your best reps. Use it to support reps in live calls, so every rep can perform at the level of your best Outside-call support? Deploy Sam in Slack to ramp up teammates, in Google Sheets to assist Sales Engineers fill RFPs, or as an "Ask AI" bot on your docs and community to guide customers

**Average Rating:** 4.9/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate HeySam?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HeySam?

- **Seller:** [HeySam](https://www.g2.com/sellers/heysam)
- **Year Founded:** 2023
- **HQ Location:** San Mateo, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=899b0c2f5dbb5b6842fe119d956b013a36bcb4f09c0c186df725279f4c9cd119&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheysam&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 45% Small, 27% Medium

#### What Do G2 Reviewers Say About HeySam?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **accurate transcripts and video summaries** from HeySam, enhancing call follow-ups and internal sharing.
- Users love the **ease of use** of HeySam, making it simple to access information seamlessly during calls.
- Users appreciate the **accurate answers** from HeySam, enhancing efficiency and empowering teams without disrupting customer interactions.
- Users value the **intuitive Slack integration** of HeySam, enhancing efficiency with fast, accurate answers during calls.
- Users value HeySam for its **time-saving efficiency** , enhancing workflows and streamlining access to critical information.

##### Cons

- Users find that navigating multiple products can be **confusing** , despite efforts to create product-specific channels and dropdowns.
- Users experience a **10% inaccuracy rate** in profile matching, resulting in occasional, albeit minor, inconveniences.
- Users express a desire for **desktop recording support** , highlighting a significant limitation of HeySam's current offerings.

#### What Are Recent G2 Reviews of HeySam?

**["Incredible AI Sales Tool"](https://www.g2.com/survey_responses/heysam-review-12397551)**

**Rating:** 5.0/5.0 stars

_— Hina M._

[Read full review](https://www.g2.com/survey_responses/heysam-review-12397551)

**["Prompt-Based Coaching That Drives Rep Development"](https://www.g2.com/survey_responses/heysam-review-12281305)**

**Rating:** 4.5/5.0 stars

_— John E._

[Read full review](https://www.g2.com/survey_responses/heysam-review-12281305)

### [Regal](https://www.g2.com/products/regal/reviews)

Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.

**Average Rating:** 4.7/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Regal?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Regal?

- **Seller:** [Regal Voice](https://www.g2.com/sellers/regal-voice)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5719005291e7e7b7b9c6ad61ad4b04ca326fc645a41943dd427847041a74b472&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fregal-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
130 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Hospital & Health Care
- **Company Size:** 76% Medium, 20% Small

#### What Do G2 Reviewers Say About Regal?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Regal, enhancing communication and operational efficiency in call center environments.
- Users value the **user-friendly interface and seamless integration** of Regal, significantly enhancing communication and productivity.
- Users find Regal remarkably **easy to use** , streamlining communication and setup while enhancing overall call center efficiency.
- Users praise Regal for its **automation features** , making communication seamless and workflow integration effortless.
- Users praise Regal for its **excellent customer support** , ensuring prompt assistance and addressing questions effectively.

##### Cons

- Users face a **steep learning curve** with Regal, requiring significant time to master the reporting and metrics functionalities.
- Users find Regal's **reporting capabilities inadequate** , lacking real-time metrics and overwhelming in complexity for effective use.
- Users find Regal's **limited features** on the admin side frustrating, affecting their overall experience and functionality.
- Users find the **complexity of Regal** challenging, especially with existing systems and advanced workflows.
- Users note **missing features** in Regal, especially on the admin side, hindering a fully functional experience.

#### What Are Recent G2 Reviews of Regal?

**["Effortless Automation and Outstanding Support"](https://www.g2.com/survey_responses/regal-review-12064580)**

**Rating:** 5.0/5.0 stars

_— Sudeep P._

[Read full review](https://www.g2.com/survey_responses/regal-review-12064580)

**["Knowledgeable Experts and a Human Touch"](https://www.g2.com/survey_responses/regal-review-13060961)**

**Rating:** 5.0/5.0 stars

_— Vince F._

[Read full review](https://www.g2.com/survey_responses/regal-review-13060961)

### [Wonderway](https://www.g2.com/products/wonderway/reviews)

Wonderway is a data-driven sales training platform proven to increase the revenue per rep used by growing companies to boost sales performance. Wonderway uses machine learning to deliver the right training, to the right person, at the right time to boost conversion rates by up to 40%. Wonderway is proven to reduce time to ramp, lift quota attainment and accelerate sales velocity. Companies like Validity, Jobandtalent, Pipefy, Forto, Babbel, Oneflow, and Airfocus use Wonderway to generate more income via targeted training in negotiation strategies. The software also shortens the duration and training efforts required, which makes training courses more efficient. With Wonderway, customers experience up to a 70% reduction in ramp time, an increase in revenue generated by reps in their first quarter, and reduced sales reps turnover. With Wonderway you can: - Quickly identify problems with performance in your team - Identify the winning sales behaviors that correlate to positive business results - Recommend the best training for each sales rep to help them improve - Easily create sales training programs using Wonderways library of templates - Increase conversion rates by providing the right coaching and upskilling programs - Coach salespeople to improve the skills that prevent them from winning - Certify sales reps at scale For more information, visit www.wonderway.io

**Average Rating:** 4.6/5.0

**Total Reviews:** 121

#### How Do G2 Users Rate Wonderway?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Wonderway?

- **Seller:** [Wonderway](https://www.g2.com/sellers/wonderway-bdedc544-c47f-40c3-937d-8004ee0c00b5)
- **Year Founded:** 2019
- **HQ Location:** Berlin, Berlin
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fa4c6985632f39e7390c7d238bbdc92e922b6d49a05c2765252fe8ff328542fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwonderwaysales%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** BDR
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 87% Medium, 7% Small

#### What Are Recent G2 Reviews of Wonderway?

**["Why I Like Wonderway?"](https://www.g2.com/survey_responses/wonderway-review-8163204)**

**Rating:** 4.0/5.0 stars

_— Roie G._

[Read full review](https://www.g2.com/survey_responses/wonderway-review-8163204)

**["Friendly Learning System for Companies"](https://www.g2.com/survey_responses/wonderway-review-7708063)**

**Rating:** 4.5/5.0 stars

_— Casi M._

[Read full review](https://www.g2.com/survey_responses/wonderway-review-7708063)

### [AI Rudder](https://www.g2.com/products/ai-rudder/reviews)

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

**Average Rating:** 4.6/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate AI Rudder?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.5/10)

#### Who Is the Company Behind AI Rudder?

- **Seller:** [AI Rudder](https://www.g2.com/sellers/ai-rudder)
- **Year Founded:** 2019
- **HQ Location:** Palo Alto, US
- **Twitter:** @AIRudder  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db2ebb752a886e02451defbf82fe52a63b10d8c8dc58302d63113db4d6d57730&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairudder%2F&secure%5Burl_type%5D=linkedin_company_website)  
273 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 77% Medium, 15% Large

#### What Are Recent G2 Reviews of AI Rudder?

**["Awesome AI Performance and Insights"](https://www.g2.com/survey_responses/ai-rudder-review-4856815)**

**Rating:** 5.0/5.0 stars

_— Kenan R._

[Read full review](https://www.g2.com/survey_responses/ai-rudder-review-4856815)

**["Best AI based desk collection"](https://www.g2.com/survey_responses/ai-rudder-review-7008986)**

**Rating:** 5.0/5.0 stars

_— Putu H._

[Read full review](https://www.g2.com/survey_responses/ai-rudder-review-7008986)

#### What Are G2 Users Discussing About AI Rudder?

- [What is AI Rudder used for?](https://www.g2.com/discussions/what-is-ai-rudder-used-for)

### [CALLREVU](https://www.g2.com/products/callrevu/reviews)

CallRevu is the leading communication intelligence platform built exclusively for automotive retail. Founded inside a dealership in 2008, CallRevu helps dealers turn every customer interaction—calls, conversations, training moments, and online reputation—into actionable insight that drives revenue and performance. The platform unifies an automotive-specific hosted phone system, AI-powered call tracking and analytics for sales and service, real-time training and coaching tools, and integrated reputation management into a single connected ecosystem. By capturing and analyzing 100% of calls, tying insights directly to coaching and outcomes, and protecting brand trust across voice and digital channels, CallRevu gives dealerships complete visibility into what’s happening, why it’s happening, and how to improve it—across every department, rooftop, and customer touchpoint.

**Average Rating:** 4.4/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate CALLREVU?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)

#### Who Is the Company Behind CALLREVU?

- **Seller:** [CallRevu](https://www.g2.com/sellers/callrevu)
- **Year Founded:** 2008
- **HQ Location:** New York , US
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7df4cd368d253db078c324770d286b1d46bff55ba3b27adb70686ad9e3e8f6e6&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fcallrevu&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive
- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of CALLREVU?

**["How Callrevu helps"](https://www.g2.com/survey_responses/callrevu-review-10070905)**

**Rating:** 5.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/callrevu-review-10070905)

**["Callrevu is very user friendly."](https://www.g2.com/survey_responses/callrevu-review-10066458)**

**Rating:** 4.0/5.0 stars

_— jessica H._

[Read full review](https://www.g2.com/survey_responses/callrevu-review-10066458)

### [CallSource](https://www.g2.com/products/callsource/reviews)

CallSource offers advanced call tracking technologies using real human call analysts, not machine-learning, to collect business intelligence about your customers and the effectiveness of your marketing programs, while also helping to improve call handler performance and brand reputation. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. For more information on CallSource visit: www.callsource.com. Contact CallSource today at 888-788-0123.

**Average Rating:** 4.3/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate CallSource?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 4.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CallSource?

- **Seller:** [CallSource](https://www.g2.com/sellers/callsource)
- **Year Founded:** 1991
- **HQ Location:** Westlake Village, California
- **Twitter:** @callsource  
713 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d2406a71a44eba7d919973785558dc30c80330f901efb1643d1b21e83e34693&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F20340&secure%5Burl_type%5D=linkedin_company_website)  
158 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 61% Medium, 33% Small

#### What Are Recent G2 Reviews of CallSource?

**["Call Source is a great tool for call Analytics"](https://www.g2.com/survey_responses/callsource-review-4285195)**

**Rating:** 4.0/5.0 stars

_— Shradha S._

[Read full review](https://www.g2.com/survey_responses/callsource-review-4285195)

**["Excellant Call Tracking and Reporting Tool"](https://www.g2.com/survey_responses/callsource-review-2984786)**

**Rating:** 5.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/callsource-review-2984786)

#### What Are G2 Users Discussing About CallSource?

- [What is CallSource used for?](https://www.g2.com/discussions/what-is-callsource-used-for)

### [Emitrr](https://www.g2.com/products/emitrr/reviews)

Emitrr is an AI-powered communication and front desk automation platform that helps businesses stop losing time to phone tag, no-shows, and manual follow-ups. Built with healthcare in mind, it works as a 24/7 AI front desk, handling the repetitive communication work so your team can focus on what actually matters. Emitrr integrates with your existing CRM, EHR, or practice management system to automate the full customer communication lifecycle, from appointment reminders and confirmations to review requests, follow-ups, and intake forms. What teams use it for: - Cutting no-shows with automated reminders that write confirmations back to your system of record - Two-way texting from your existing business line — no new number needed - Filling last-minute cancellations with smart scheduling tools - Growing reviews on Google and other platforms automatically after every visit or appointment - Sending bulk SMS campaigns and triggered follow-up sequences - Replacing scheduling calls with self-service online booking - Collecting digital forms and intake data before the appointment One platform replaces 10+ tools: texting, reminders, reputation management, online scheduling, digital forms, and VoIP phones all in one place. Best fit for: Healthcare practices, service businesses, and any team that runs on appointments and needs communication that actually keeps up.

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Emitrr?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Emitrr?

- **Seller:** [Emitrr](https://www.g2.com/sellers/emitrr)
- **Year Founded:** 2019
- **HQ Location:** New York City, New York
- **Twitter:** @emitrr  
98 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6d2ecd559c72b86e3330ed896307dcdb62d4eb1fe3d3806f0b9815b02633f66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femitrr%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 13% Medium

#### What Do G2 Reviewers Say About Emitrr?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **outstanding customer support** of Emitrr, noting their responsiveness and helpfulness in addressing concerns.
- Users appreciate the **ease of use** of Emitrr, finding the interface user-friendly and efficient for all needs.
- Users appreciate the **user-friendly interface** of Emitrr, making it easy for both staff and customers to navigate.
- Users appreciate the **responsive tech support and user-friendly features** of Emitrr, enhancing their overall experience.
- Users appreciate the **quick and helpful customer service** of Emitrr, enhancing their overall experience with the platform.

#### What Are Recent G2 Reviews of Emitrr?

**["Easy to Navigate and Integrates Smoothly with My EMR"](https://www.g2.com/survey_responses/emitrr-review-12640218)**

**Rating:** 5.0/5.0 stars

_— Kelli D._

[Read full review](https://www.g2.com/survey_responses/emitrr-review-12640218)

**["Amazing Organization: Easy Task Assignments and Folder-Based Sorting"](https://www.g2.com/survey_responses/emitrr-review-13237793)**

**Rating:** 5.0/5.0 stars

_— Nadia G._

[Read full review](https://www.g2.com/survey_responses/emitrr-review-13237793)

### [Fullview](https://www.g2.com/products/fullview/reviews)

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Fullview?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Fullview?

- **Seller:** [Fullview](https://www.g2.com/sellers/fullview)
- **Year Founded:** 2021
- **HQ Location:** Copenhagen, DK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=710eeb3b03a94a6a7c0eb82de2faadde56bbf3d7cdbe3c5ea33a3d3b3d9b0443&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F75064861&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Fullview?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customer interaction replays** in Fullview, enhancing their understanding of user engagement.
- Users enjoy the **easy setup** for replays, enhancing their understanding of customer interactions within the application.
- Users value the **session replay feature** for understanding customer interactions within their applications effectively.
- Users love the **ease of setup** for replays, enabling them to track customer interactions effortlessly.

#### What Are Recent G2 Reviews of Fullview?

**["Transforms Support with Seamless User Insights"](https://www.g2.com/survey_responses/fullview-review-13069253)**

**Rating:** 4.5/5.0 stars

_— Issac O._

[Read full review](https://www.g2.com/survey_responses/fullview-review-13069253)

**["Easy to Use and Does Exactly What We Need"](https://www.g2.com/survey_responses/fullview-review-13112821)**

**Rating:** 5.0/5.0 stars

_— Sarah B._

[Read full review](https://www.g2.com/survey_responses/fullview-review-13112821)

### [Insight7](https://www.g2.com/products/insight7/reviews)

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Insight7?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Insight7?

- **Seller:** [Insight7.io](https://www.g2.com/sellers/insight7-io)
- **Year Founded:** 2022
- **HQ Location:** Florida, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7aeecd9e4b0ced71507aabb86a539dea930a19108dfbbbe6d7e15e7a056c441&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsight7hq&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 62% Small, 31% Medium

#### What Do G2 Reviewers Say About Insight7?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Insight7 to be **easy to use** with a user-friendly interface that enhances their research efficiency.
- Users value the **insight generation capabilities** of Insight7, significantly enhancing efficiency and depth in research analysis.
- Users appreciate the **time-saving insights analysis** of Insight7, enhancing efficiency in evaluating qualitative data significantly.
- Users love how Insight7 offers **time-saving capabilities** that streamline their qualitative data analysis process effectively.
- Users highlight the **time-saving** benefits of Insight7, streamlining research and enhancing the analysis of qualitative data.

##### Cons

- Users are disappointed with **limited free outputs** and the inability to rename or edit documents in their library.
- Users desire **more robust features** for visualizing data trends, as current limitations hinder identifying long-term patterns.
- Users note **accuracy issues** with Insight7's AI analytics but remain optimistic about future improvements.
- Users note that the **accuracy of AI analytics** in Insight7 needs improvement, but see potential for growth.
- Users are frustrated by the **feature limitations** of Insight7, particularly the restriction to only 3 free outputs.

#### What Are Recent G2 Reviews of Insight7?

**["Better experience with Insight7"](https://www.g2.com/survey_responses/insight7-review-11798102)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/insight7-review-11798102)

**["One of the best research support platforms"](https://www.g2.com/survey_responses/insight7-review-10567157)**

**Rating:** 5.0/5.0 stars

_— Meghan G._

[Read full review](https://www.g2.com/survey_responses/insight7-review-10567157)

### [Loris](https://www.g2.com/products/loris/reviews)

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Loris?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Loris?

- **Seller:** [Loris](https://www.g2.com/sellers/loris)
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **Twitter:** @loris\_ai  
231 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2f159670cae332452c0cf193adf2edd558f66086666785f8a487102321203de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11465498&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Medium, 18% Large

#### What Are Recent G2 Reviews of Loris?

**["Great Support & Customizable"](https://www.g2.com/survey_responses/loris-review-8579430)**

**Rating:** 4.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/loris-review-8579430)

**["Loris review"](https://www.g2.com/survey_responses/loris-review-7319902)**

**Rating:** 5.0/5.0 stars

_— Enis H._

[Read full review](https://www.g2.com/survey_responses/loris-review-7319902)

### [Marsview Notes](https://www.g2.com/products/marsview-notes/reviews)

Marsview Notes is the industry’s first AI-powered, fully-automated, meeting assistant for all your video meetings and online conferences. Using patent-pending advanced AI technologies, the application writes out comprehensive notes, actions, decisions and questions. The central feature of Marsview is an advanced voice and video transcription assistant that takes notes on what’s said, shown and written in a meeting. It can store your notes in the cloud and sync them across multiple devices packed with capabilities that include text search, in a matter of seconds, you can find whatever notes you need anytime, anywhere.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Marsview Notes?

- **Seller:** [Marsview.ai](https://www.g2.com/sellers/marsview-ai)
- **Year Founded:** 2018
- **HQ Location:** Sunnyvale, US
- **Twitter:** @MarsviewAI  
29 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59140ba724e99f418e5d0961a93c270343dcb32815ff4a8e3c6986ad1f2a5e33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmarsview%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Marsview Notes?

**["This is more than I expected"](https://www.g2.com/survey_responses/marsview-notes-review-5071735)**

**Rating:** 5.0/5.0 stars

_— Samuel C._

[Read full review](https://www.g2.com/survey_responses/marsview-notes-review-5071735)

**["The note task have gotten Supersized with this software!"](https://www.g2.com/survey_responses/marsview-notes-review-5095593)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/marsview-notes-review-5095593)

#### What Are G2 Users Discussing About Marsview Notes?

- [What is Marsview Notes used for?](https://www.g2.com/discussions/what-is-marsview-notes-used-for)

### [Meetric.com](https://www.g2.com/products/meetric-com/reviews)

Capture, analyze, and optimize sales meetings easily and effectively with AI to drive revenue and insights. Simply connect with Teams, Zoom or Google Meet, or take it to the next level by leveraging our meeting platform made for sales.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Meetric.com?

- **Seller:** [Meetric.com](https://www.g2.com/sellers/meetric-com)
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8042609c61cef87b7125b0e0da9cffe5cc7f2721b50af71d26c5cce0c14ace14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F79625984&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Meetric.com?

**["Highly recommend Meeteric"](https://www.g2.com/survey_responses/meetric-com-review-7511986)**

**Rating:** 5.0/5.0 stars

_— Per E._

[Read full review](https://www.g2.com/survey_responses/meetric-com-review-7511986)

**["Let's us take control of our online meetings"](https://www.g2.com/survey_responses/meetric-com-review-7429217)**

**Rating:** 5.0/5.0 stars

_— Robert H._

[Read full review](https://www.g2.com/survey_responses/meetric-com-review-7429217)

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- [1](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C9196a641-8cc2-4fd6-b001-d6d213ea0374&order=g2_score#product-list)
- [2](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C9196a641-8cc2-4fd6-b001-d6d213ea0374&order=g2_score&page=2#product-list)
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- [11](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C9196a641-8cc2-4fd6-b001-d6d213ea0374&order=g2_score&page=11#product-list)
- [12](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C9196a641-8cc2-4fd6-b001-d6d213ea0374&order=g2_score&page=12#product-list)
- [13](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C9196a641-8cc2-4fd6-b001-d6d213ea0374&order=g2_score&page=13#product-list)
- [14](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C9196a641-8cc2-4fd6-b001-d6d213ea0374&order=g2_score&page=14#product-list)
- [Next ›Next ›](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C9196a641-8cc2-4fd6-b001-d6d213ea0374&order=g2_score&page=10#product-list)

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[Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)

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[Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety)

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Similar Categories

- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
- [Digital Sales Room](/categories/digital-sales-room)
- [Email Tracking](/categories/email-tracking)
- [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing)

- [Outbound Call Tracking](/categories/outbound-call-tracking)
- [Sales Coaching](/categories/sales-coaching)
- [Sales Enablement](/categories/sales-enablement)
- [Sales Engagement](/categories/sales-engagement)

- [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation)
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- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated February 15, 2026

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

[Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

- Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
- Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
- Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
- Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

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