# Best Conversation Intelligence Software - Page 5

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 208

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,600+ Authentic Reviews
- 208+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-11T04%3A35%3A24Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3326&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3FhsCtaTracking%3D9bd1321c-ea5f-49e1-8161-c3b69225a9cd%257C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a%26page%3D5&secure%5Btoken%5D=506e1456410bf20dbcff18f8542d0096a6f5109693de2c2fa16799bf0e4a4889&secure%5Burl%5D=https%3A%2F%2Fwww.callrail.com%2Fbenefits%2F&secure%5Burl_type%5D=paid_promos)

### [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews)

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

**Average Rating:** 4.8/5.0

**Total Reviews:** 853

#### How Do G2 Users Rate Kixie PowerCall & SMS?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Kixie PowerCall & SMS?

- **Seller:** [Kixie](https://www.g2.com/sellers/kixie)
- **Company Website:** www.kixie.com
- **Year Founded:** 2013
- **HQ Location:** Los Angeles, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f73597f62440335e508fc091774d33ef16a5dbd8dd441fb9d834dd15fcb96dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3556757%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Financial Services, Marketing and Advertising
- **Company Size:** 83% Small, 16% Medium

#### What Do G2 Reviewers Say About Kixie PowerCall & SMS?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Kixie PowerCall & SMS to be **incredibly easy to use** , enhancing productivity with seamless CRM integration.
- Users find the **helpfulness of Kixie’s support team** invaluable for quick resolutions and improved productivity.
- Users appreciate the **excellent customer support** from Kixie, particularly highlighting quick and helpful responses from their team.
- Users find Kixie PowerCall & SMS a **time-saving tool** , streamlining outbound sales with efficient dialing and integration.
- Users praise the **automation capabilities** of Kixie PowerCall & SMS, streamlining communication and enhancing efficiency significantly.

##### Cons

- Users feel the **call issues** hinder their ability to manage communications effectively during power dialing sessions.
- Users highlight **number issues** with Kixie, such as lack of call history and spam notifications affecting usability.
- Users find **contact management lacks intuitive navigation** and suffers from syncing delays and limited visibility of call history.
- Users find the **missing ringless voicemail drop** and limited reporting features to detract from Kixie PowerCall & SMS experience.
- Users report **connection issues** with Kixie PowerCall & SMS, affecting integration and reliability during usage.

#### What Are Recent G2 Reviews of Kixie PowerCall & SMS?

**["With Kixie my cold calls get answered consistently. Highly recommend"](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)**

**Rating:** 5.0/5.0 stars

_— Johno O._

[Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)

**["Streamlined Outreach with Seamless CRM Integration"](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)**

**Rating:** 4.0/5.0 stars

_— Adil Mohammad Salim S._

[Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)

#### What Are G2 Users Discussing About Kixie PowerCall & SMS?

- [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for)

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,363

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.1/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Seamless Integration and Stellar Support"](https://www.g2.com/survey_responses/justcall-review-13227549)**

**Rating:** 5.0/5.0 stars

_— Kate d._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13227549)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

### [Objectionly](https://www.g2.com/products/objectionly/reviews)

Objectionly is an AI software built for insurance sales teams to save time on call review, improve agent's sales performance, automate admin work, and ensure compliance. We do this by integrating with your call recording software to have our AI analyze every call in seconds. This isn't some generic AI feedback - it's custom tailored to your exact sales process by uploading your scripts as the call scoring framework. This allows sales leaders to save 10+ hours a week so you can focus on higher leverage activities like recruiting for upcoming AEP. Once a call gets analyzed, we show exactly why the deal didn't close, take you to a clickable moment where it happened, and provide coaching feedback on how to handle the objection differently based on data of over 500,000 insurance sales calls. Your CRM is auto updated with post call notes. We don't just stop at providing coaching feedback. Using your call data, we built AI prospects that fit within your avatar for your agents to do AI roleplay with to train and improve. It's great for existing agents on the team, and even better for ramping up new agents before they take live calls. We work with insurance agencies in Medicare, Life, ACA, Ancillary products, and so much more. By using our software - you can finally get half your week back from manual call review, never have to nudge your agents to update the CRM, and feel confident that close rates & revenue per client is exactly where you want it. Go to Objectionly.com to book a demo today to learn more.

**Average Rating:** 5.0/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Objectionly?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Customer Scoring:** 9.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Objectionly?

- **Seller:** [Objectionly](https://www.g2.com/sellers/objectionly)
- **Company Website:** objectionly.com
- **Year Founded:** 2025
- **HQ Location:** Chicago, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5634264c6513ecb0c7b9d2d6600172cb4aeed0882d5cf60da709771a1dbb65ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fobjectionly%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Objectionly?

**["Objectionly Makes Sales Call Coaching Clear, Consistent, and Efficient"](https://www.g2.com/survey_responses/objectionly-review-12856535)**

**Rating:** 5.0/5.0 stars

_— Verified User in Primary/Secondary Education_

[Read full review](https://www.g2.com/survey_responses/objectionly-review-12856535)

**["Clear Sales Process Visibility and Targeted Call Coaching"](https://www.g2.com/survey_responses/objectionly-review-13074267)**

**Rating:** 5.0/5.0 stars

_— Shaun S._

[Read full review](https://www.g2.com/survey_responses/objectionly-review-13074267)

### [Rippit](https://www.g2.com/products/rippit/reviews)

Rippit empowers every employee at your company to analyze conversation data. Leading AI-first companies like DraftKings, Zoom, Etsy, Figma, Lyft, Oura, and Notion are tapping into conversation data with AI because, for the first time ever, you can analyze conversations in the same way you analyze numbers. Customers are burning the traditional QA playbook, leveraging AI to replace traditional surveys, and finding insights in conversation data about new product launches, churn risk, employee behaviors, and more.

**Average Rating:** 4.6/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Rippit?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10)
- **Customer Scoring:** 10.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Rippit?

- **Seller:** [Rippit](https://www.g2.com/sellers/rippit)
- **Company Website:** www.rippit.com
- **Year Founded:** 2026
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=919e1e18bf0e042b824ddb1129ff34bc2d919f4c12e29ac8249b95f6a07d80ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frippitco%2F&secure%5Burl_type%5D=linkedin_company_website)  
56 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 79% Medium, 8% Large

#### What Are Recent G2 Reviews of Rippit?

**["Game-Changing Rippit+Claude Integration for Deep, Scalable Conversation Analysis"](https://www.g2.com/survey_responses/rippit-review-13120378)**

**Rating:** 5.0/5.0 stars

_— Eric H._

[Read full review](https://www.g2.com/survey_responses/rippit-review-13120378)

**["Feature-Rich Customer Data Platform with Flexible Configurations"](https://www.g2.com/survey_responses/rippit-review-13138582)**

**Rating:** 4.5/5.0 stars

_— Emily F._

[Read full review](https://www.g2.com/survey_responses/rippit-review-13138582)

### [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews)

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai

**Average Rating:** 4.9/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Enthu.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Enthu.ai?

- **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks)
- **Year Founded:** 2021
- **HQ Location:** Delaware, US
- **Twitter:** @enthuAI  
47 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=363bb8e83d393a0cef4131cf167361a2a2bdfe93ec8bd1d845fffb0373fcbe59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenthuai&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 52% Small, 48% Medium

#### What Do G2 Reviewers Say About Enthu.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **high accuracy** of Enthu.ai, enhancing understanding and efficiency in customer interactions and agent performance.
- Users find that Enthu.ai's **quick voice-to-text conversion** significantly enhances operational efficiency and call insights.
- Users find **Enthu.ai's AI capabilities** invaluable for efficient call processing and enhanced insights into customer interactions.
- Users value the **excellent call quality** of Enthu.ai, enhancing their understanding of customer interactions and agent performance.
- Users appreciate the **efficient data management capabilities** of Enthu.ai, enhancing call processing and insights for improved operations.

##### Cons

- Users face **limitations with manual call uploads** , hindering the efficiency of AI processing capabilities in Enthu.ai.
- Users face limitations with **manual call uploads** that hinder efficient processing of AI logic in Enthu.ai.
- Users face **call limitations** due to a manual upload approach, restricting efficient AI processing capabilities.
- Users face **language limitations** with Enthu.ai, impacting the efficiency of the manual call upload process.

#### What Are Recent G2 Reviews of Enthu.ai?

**["Efficient, Organized Call Grading and Team Coaching"](https://www.g2.com/survey_responses/enthu-ai-review-12787512)**

**Rating:** 5.0/5.0 stars

_— Naomi R._

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512)

**["Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings"](https://www.g2.com/survey_responses/enthu-ai-review-12758507)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507)

#### What Are G2 Users Discussing About Enthu.ai?

- [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote

### [Read AI](https://www.g2.com/products/read-ai-read-ai/reviews)

Read AI is an AI copilot for wherever you work, making your meetings, emails, and messages more productive with summaries, content discovery, and recommendations.

**Average Rating:** 4.0/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Read AI?

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.5/10)
- **Customer Scoring:** 10.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Read AI?

- **Seller:** [Read AI](https://www.g2.com/sellers/read-ai)
- **Year Founded:** 2021
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=244b81ae05b768f1646897d0b6d48244f5a14c306b17531da6b7da0cb2371d17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freadinc%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 62% Small, 40% Medium

#### What Do G2 Reviewers Say About Read AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **transcription feature invaluable** , allowing for easy review of meetings and saving significant time.
- Users find the **action items** generated by Read AI extremely helpful for organizing key points from meetings.
- Users appreciate the **ease of use** of Read AI, which simplifies meeting participation and note-taking effortlessly.
- Users value the **automatic summaries and highlights** of Read AI, enhancing meeting efficiency and accountability significantly.
- Users praise Read AI for its **automatic summaries and highlights** , significantly enhancing meeting efficiency and accountability.

##### Cons

- Users report **frustrations with meeting management** in Read AI, citing issues with persistent attendance and inadequate support.
- Users often face **integration issues** with Read AI that complicate setup and hinder overall user experience.
- Users express frustration with **poor customer support** , highlighting slow response times and difficulties in resolving issues.
- Users find Read AI **expensive** , especially with high costs and the need to upgrade for essential features.
- Users find the **inadequate summarization** in Read AI can miss key points and subtle context from discussions.

#### What Are Recent G2 Reviews of Read AI?

**["Read AI Saves Time with Clear Meeting Summaries, Action Items, and Easy Search"](https://www.g2.com/survey_responses/read-ai-review-13154988)**

**Rating:** 4.0/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/read-ai-review-13154988)

**["Powerful AI Summaries, Easy Integrations, and Seamless Team Collaboration"](https://www.g2.com/survey_responses/read-ai-review-13125111)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/read-ai-review-13125111)

### [UpdateAI](https://www.g2.com/products/updateai/reviews)

UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, and surface product feedback. Even better, we help you draft follow up emails and prepare for tomorrow's calls. CSM's the world over are less stress using UpdateAI and find that for the first time, they are winning the war on Administrative work.

**Average Rating:** 4.9/5.0

**Total Reviews:** 53

#### How Do G2 Users Rate UpdateAI?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.9/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind UpdateAI?

- **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc)
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @GainsightHQ  
13,119 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a34abb9897c7140c711174cddac2af3363ec5532f5b0ba46c2fa230fde5273&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F841640%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,140 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Medium, 38% Small

#### What Do G2 Reviewers Say About UpdateAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find UpdateAI's **ease of use** remarkable, simplifying setup and enhancing focus during conversations.
- Users love the **seamless summarization** of UpdateAI, enhancing engagement during meetings and improving post-call efficiencies.
- Users value the **user-friendly setup** and seamless integration of UpdateAI, enhancing productivity and engagement during calls.
- Users appreciate the **efficient note-taking** features of UpdateAI, enhancing focus and teamwork during calls and meetings.
- Users appreciate the **time-saving note-taking** features of UpdateAI, allowing them to focus fully on client interactions.

##### Cons

- Users face **integration issues** with UpdateAI, as it currently connects only to Zoom and lacks timely call summaries.
- Users desire improvements in **poor summarization** , highlighting issues with transcriptions and outline accuracy.
- Users experience **recording issues** with UpdateAI, including challenges with transcription accuracy and limited sharing capabilities.
- Users report **inaccurate summarization** with UpdateAI, experiencing issues with transcription accuracy and delayed recaps.
- Users experience **accuracy issues** with UpdateAI, particularly with incorrect transcriptions of names and outlines.

#### What Are Recent G2 Reviews of UpdateAI?

**["Amazing Product!"](https://www.g2.com/survey_responses/updateai-review-10472472)**

**Rating:** 5.0/5.0 stars

_— Rodrigo G._

[Read full review](https://www.g2.com/survey_responses/updateai-review-10472472)

**["The most accurate notetaker I have ever used comes with critical insights for my Success team."](https://www.g2.com/survey_responses/updateai-review-9815885)**

**Rating:** 5.0/5.0 stars

_— Luke H._

[Read full review](https://www.g2.com/survey_responses/updateai-review-9815885)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

### [Cresta](https://www.g2.com/products/cresta/reviews)

Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock.

**Average Rating:** 4.2/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Cresta?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.5/10 (Category avg: 8.6/10)
- **Customer Scoring:** 6.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Cresta?

- **Seller:** [Cresta](https://www.g2.com/sellers/cresta)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, CA
- **Twitter:** @cresta  
1,406 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39bb4df512e98e58d5b43d43544b67cbfaec15be0aed2dfb7d4d2db2571bdb57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcresta-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
775 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality, Leisure, Travel & Tourism
- **Company Size:** 44% Medium, 42% Large

#### What Do G2 Reviewers Say About Cresta?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **call recording feature** of Cresta for providing insightful real-time coaching, enhancing productivity significantly.
- Users value the **ease of use** of Cresta, enabling quick insights and real-time coaching for improved productivity.
- Users value Cresta's **AI analytical ability** for enhancing productivity and providing real-time coaching insights during calls.
- Users value the **accuracy** of Cresta, which effectively analyzes calls to provide actionable insights effortlessly.
- Users value the **AI analytical ability** of Cresta, which simplifies insights from telephone calls effectively.

##### Cons

- Users often face **AI inaccuracy** with Cresta, as it struggles to grasp caller intent effectively.
- Users experience **poor understanding** from Cresta's AI, leading to irrelevant questions and a need for significant patience.
- Users express that Cresta has an **unclear understanding** of caller intent, leading to irrelevant questions and answers.
- Users report **accuracy issues** with Cresta, as it struggles to understand caller intent, leading to irrelevant responses.
- Users express concerns about **AI dependency** , noting it requires patience to align with business models effectively.

#### What Are Recent G2 Reviews of Cresta?

**["Cresta game changer"](https://www.g2.com/survey_responses/cresta-review-11699270)**

**Rating:** 4.5/5.0 stars

_— Chad S._

[Read full review](https://www.g2.com/survey_responses/cresta-review-11699270)

**["Amazing AI-Powered Coaching Tool"](https://www.g2.com/survey_responses/cresta-review-7096658)**

**Rating:** 5.0/5.0 stars

_— Emily R._

[Read full review](https://www.g2.com/survey_responses/cresta-review-7096658)

#### What Are G2 Users Discussing About Cresta?

- [What is Cresta used for?](https://www.g2.com/discussions/what-is-cresta-used-for)

### [Abstrakt Software](https://www.g2.com/products/abstrakt-software/reviews)

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time.

**Average Rating:** 4.7/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate Abstrakt Software?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Abstrakt Software?

- **Seller:** [ABSTRAKT](https://www.g2.com/sellers/abstrakt)
- **Year Founded:** 2020
- **HQ Location:** Phoenix, US
- **Twitter:** @abstrakt\_ai  
112 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e8e9ec26cb185fc9cadbf18316200e4f3a570a84aeb831bc7263d07f9ea0068&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabstraktsoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Logistics and Supply Chain, Computer Software
- **Company Size:** 54% Small, 42% Medium

#### What Are Recent G2 Reviews of Abstrakt Software?

**["Best AI out there, and game changing tool to have."](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)**

**Rating:** 5.0/5.0 stars

_— Eduardo C._

[Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)

**["Game-changing tool!"](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)**

**Rating:** 5.0/5.0 stars

_— Samuel N._

[Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)

#### What Are G2 Users Discussing About Abstrakt Software?

- [How has Abstrakt Software supported your sales and marketing efforts, and what features do you find most effective?](https://www.g2.com/discussions/how-has-abstrakt-software-supported-your-sales-and-marketing-efforts-and-what-features-do-you-find-most-effective)
- [What is abstract for designers?](https://www.g2.com/discussions/what-is-abstract-for-designers)
- [How do abstracts work?](https://www.g2.com/discussions/how-do-abstracts-work) - 1 comment
- [What is abstract software?](https://www.g2.com/discussions/abstrakt-software-what-is-abstract-software) - 1 comment
- [What is abstract software used for?](https://www.g2.com/discussions/what-is-abstract-software-used-for) - 1 comment

### [Kickscale](https://www.g2.com/products/kickscale/reviews)

Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated call administration. Increase your operational efficiency and win rates, and gain in-depth understanding of your sales call from 1,000+ data points per meeting that will help you understand your ICP. Listen to the voice of the customer and eliminate the guessing game. Simply ask the AI.

**Average Rating:** 4.9/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Kickscale?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Kickscale?

- **Seller:** [Kickscale](https://www.g2.com/sellers/kickscale)
- **HQ Location:** Vienna
- **Twitter:** @Kickscale  
14 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68ad328b5f11b3c7f07b95134e8ffab2e7f53f7976f1f16410408328c5c29c93&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkickscale%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Manager
- **Top Industries:** Computer Software, Leisure, Travel & Tourism
- **Company Size:** 64% Medium, 36% Small

#### What Do G2 Reviewers Say About Kickscale?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Kickscale a **remarkable time-saver** , enhancing focus on conversations while reducing post-meeting tasks significantly.
- Users love the **automation features** of Kickscale, enhancing focus and saving time on meeting management tasks.
- Users value the **accuracy of summaries and insights** generated by Kickscale, enhancing productivity and focus during meetings.
- Users find Kickscale's **ease of use** invaluable, enhancing focus on conversations while streamlining meeting processes effectively.
- Users love how Kickscale's **daily use** automates meeting notes and enhances focus, saving valuable time and effort.

##### Cons

- Users note that AI-generated follow-ups can feel **generic and robotic** , requiring personal tweaks for better resonance.
- Users note significant **language issues** with Kickscale, particularly with non-English languages like French and Italian.
- Users report **AI inaccuracy** when using Kickscale with Italian, noting significant gaps compared to its performance in English.
- Users find the **complexity** of Kickscale challenging, as it takes time to learn all its features effectively.
- Users find that **difficult learning** curves can delay effective usage of Kickscale's features and maximize benefits.

#### What Are Recent G2 Reviews of Kickscale?

**["Super insights for sales conversations and what can be improved"](https://www.g2.com/survey_responses/kickscale-review-11659424)**

**Rating:** 5.0/5.0 stars

_— Tarik Y._

[Read full review](https://www.g2.com/survey_responses/kickscale-review-11659424)

**["Excellent AI tool for efficiency and accuracy"](https://www.g2.com/survey_responses/kickscale-review-10631581)**

**Rating:** 5.0/5.0 stars

_— Niklas R._

[Read full review](https://www.g2.com/survey_responses/kickscale-review-10631581)

### [Demodesk Coaching & AI](https://www.g2.com/products/demodesk-coaching-ai/reviews)

Demodesk Coaching & AI turns sales conversations into revenue. Four AI agents handle the work reps have always hated: notes, CRM updates, coaching, deal risk. \*\*AI Assistant\*\* records and transcribes every sales call in 98 languages. It writes the summary, drafts the follow-up, and fills the CRM. Reps save 30 minutes per call on admin. \*\*AI Coach\*\* scores every conversation against MEDDIC, BANT, Challenger, or your own scorecard. Feedback lands seconds after the call ends. One manager can coach 50 reps, not 10. \*\*AI CRM Concierge\*\* keeps Salesforce, HubSpot, and Pipedrive clean. 99% field accuracy. No more pipeline reviews where half the data is missing. \*\*AI Analyst\*\* answers the questions you actually have. Which deals are at risk. Which competitors come up most. Which reps handle objections best. Ask in plain English, get answers from your own call data. \*\*AI Crew\*\* (the in-app section where custom agents live) extends everything. Describe a task like "scan my pipeline daily and post at-risk deals to Slack." Demodesk's AI Agent Builder sets it up. Install from 30+ pre-built agents and 158 marketplace skills. \*\*Why European teams pick Demodesk over Gong, Fathom, and Chorus\*\* Built in Munich. Operated entirely from EU data centers (Azure Frankfurt). ISO 27001:2022 certified. No transatlantic data transfers. Customer conversations and CRM data never train any AI model, including ours. Works council-compatible consent flows built in. Fine-tuned on 10 million real sales conversations. Zero setup. Value on day one, not after a six-month enterprise rollout. \*\*Pricing\*\* EUR 59/user/month monthly. EUR 49/user/month annual. Viewer seats free for managers, RevOps, enablement, and customer success. Compare that to Gong at EUR 108+/user/month plus a mandatory platform fee of EUR 5,000 to 50,000 per year. 14-day free trial. No credit card. Used by 300+ sales teams across Europe and North America: Porsche, OMR Reviews, Bosch, Treatwell, Enpal. Demodesk is the AI that does the job. Not the AI that tells you what to do.

**Average Rating:** 4.8/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Demodesk Coaching & AI?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.9/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Demodesk Coaching & AI?

- **Seller:** [Demodesk](https://www.g2.com/sellers/demodesk)
- **Year Founded:** 2018
- **HQ Location:** Munich, Germany
- **Twitter:** @demodesk  
258 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f6d4ee95f7d0f6c4bcc0f6ed19580615b22e0f6a57b0236424e70003a721a04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F25165726%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Hospital & Health Care
- **Company Size:** 63% Medium, 37% Small

#### What Do G2 Reviewers Say About Demodesk Coaching & AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI-driven coaching and summaries** of Demodesk, enhancing their call evaluations and follow-up efficiency.
- Users appreciate the **real-time, actionable feedback** from Demodesk Coaching & AI, enhancing sales performance effortlessly.
- Users benefit from the **automation capabilities** of Demodesk Coaching & AI, enhancing sales calls and CRM management effortlessly.
- Users value the **seamless CRM integration** of Demodesk, enhancing deal management and streamlining post-meeting follow-ups.
- Users value the **valuable feedback management** provided by Demodesk's AI coach for improving calls and conversion rates.

##### Cons

- Users note the **AI inaccuracy** in Demodesk Coaching & AI, as suggestions can be generic and contextually lacking.
- Users find the **AI suggestions lacking in context** , often feeling generic and not tailored to specific situations.
- Users report **integration issues** with CRM tools and delays in recordings, impacting overall efficiency and context awareness.
- Users find the **accuracy issues** in transcription feature diminish the overall effectiveness and require manual corrections.
- Users face issues with **calendar duplication** , causing confusion and hindering the integration with tools like Pipedrive.

#### What Are Recent G2 Reviews of Demodesk Coaching & AI?

**["Instant Call Feedback and Automatic Hubspot Updates—A Top Tool"](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684)**

**Rating:** 5.0/5.0 stars

_— Julian W._

[Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684)

**["Expectations exceeded, Demodesk has already impressed us with the first attempts!"](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167)**

**Rating:** 5.0/5.0 stars

_— Michael S._

[Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167)

### [Aviso](https://www.g2.com/products/aviso/reviews)

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mitigate risks. By merging human expertise with cutting-edge AI, Aviso consistently delivers remarkable results, including a 40% increase in deal win rates, a 15-36% rise in revenue, and 30% savings in CRM expenses. The core strengths of the Aviso AI Platform include: 1) AI-Guided Deal Forecasting 2) Pipeline & Deal Management 3) Relationship & Activity Intelligence 4) Conversational Intelligence 5) Coaching & Enablement 6) NLP Analytics & Reporting 7) Go-To-Market (GTM) Collaboration 8) Sales Engagement 9) Lead Intelligence 10) Customer Success Intelligence Central to Aviso's Generative AI approach is MIKI, the world's first Generative AI Chief of Staff for Revenue Intelligence, designed to boost GTM teams' productivity and save reps up to 15-20 hours/week. MIKI combines Aviso's core AI models with Generative AI to help various GTM personas with Account Research, Sales Planning & Management, Buyer Meeting Preparation, Prospecting, CRM updates Automation, Email follow-ups, and more. Aviso's platform integrates data from its comprehensive databases, CRM systems, and external sources, processed through an advanced AI/ML layer. This sophisticated system, accessible through web and mobile applications, optimizes customer interactions and sales decisions by harnessing MIKI's insights yet preserves the essential human element in these interactions. Aviso's contribution to advancing Generative AI in Revenue Operations has garnered recognition on prominent financial platforms like the NYSE and Nasdaq. Aviso has been making waves across the research landscape with notable mentions in Forrester Research, Constellation Research, and Harvard Business Review. In the G2 Fall 2023 APAC report, Aviso was distinguished in Customer Revenue Optimization and rated as a High Performer in AI Sales Assistants for enterprise and mid-market sectors, in addition to Sales Analytics. Find your Revenue True North with Aviso AI at www.aviso.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 977

#### How Do G2 Users Rate Aviso?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aviso?

- **Seller:** [Aviso, Inc.](https://www.g2.com/sellers/aviso-inc)
- **Company Website:** www.aviso.com
- **Year Founded:** 2014
- **HQ Location:** Redwood City, CA
- **Twitter:** @AvisoInc  
895 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=190c48dc3d3231155d9e9039b9b23a7ea9b937faedc87ba6f04404ba7c38e625&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3713385%2F&secure%5Burl_type%5D=linkedin_company_website)  
379 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 42% Large, 42% Medium

#### What Do G2 Reviewers Say About Aviso?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Aviso, with intuitive filters and clear dashboards enhancing their experience.
- Users value the **AI prediction feature** in Aviso, enhancing their ability to forecast and focus on key deals.
- Users value the **extensive feature set** of Aviso, enhancing their sales forecasting and routines effectively.
- Users enjoy the **clean and organized UI** of Aviso, which enhances navigation and insights for better decision-making.
- Users value the **efficiency** of Aviso, enabling fast updates and seamless data management for sales forecasts.

##### Cons

- Users experience a **steep learning curve** with Aviso, as setup and navigation can be challenging and time-consuming.
- Users report **slow loading times** exceeding 10 seconds per page, hindering their workflow and efficiency.
- Users experience **inaccurate data** with Aviso, leading to issues in salesforce integration and unreliable AI forecasts.
- Users find Aviso's **missing features** frustrating, as it requires additional forecasting processes and complicates usage.
- Users experience **slow performance** , facing lag and delays that hinder data loading and overall usability.

#### What Are Recent G2 Reviews of Aviso?

**["Streamlines Forecasting with Intuitive Insights"](https://www.g2.com/survey_responses/aviso-review-12792275)**

**Rating:** 4.0/5.0 stars

_— Tushar P._

[Read full review](https://www.g2.com/survey_responses/aviso-review-12792275)

**["Aviso Simplifies Sales Forecasting and Keeps Us on Track"](https://www.g2.com/survey_responses/aviso-review-10761402)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/aviso-review-10761402)

#### What Are G2 Users Discussing About Aviso?

- [What is Aviso used for?](https://www.g2.com/discussions/what-is-aviso-used-for)

- [‹ Prev‹ Prev](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=4#product-list)
- [1](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score#product-list)
- [2](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=2#product-list)
- [3](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=3#product-list)
- [4](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=4#product-list)
- 5
- [6](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=6#product-list)
- [7](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=7#product-list)
- [8](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=8#product-list)
- [9](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=9#product-list)
- …
- [13](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=13#product-list)
- [14](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=14#product-list)
- [Next ›Next ›](/fr/categories/conversation-intelligence?hsCtaTracking=1bab59c2-a478-47cc-923c-0bd19408b7d8%7C2e6b5685-67d8-4bb8-ae3b-8719797e4195&order=g2_score&page=6#product-list)

Spotlight Categories

[Attribution Software](https://www.g2.com/categories/attribution)

[Session Replay Software](https://www.g2.com/categories/session-replay)

[Time Tracking Software](https://www.g2.com/categories/time-tracking-software)

[Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence)

[User Research Tools](https://www.g2.com/categories/user-research)

Similar Categories

- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
- [Digital Sales Room](/categories/digital-sales-room)
- [Email Tracking](/categories/email-tracking)
- [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing)

- [Outbound Call Tracking](/categories/outbound-call-tracking)
- [Sales Coaching](/categories/sales-coaching)
- [Sales Enablement](/categories/sales-enablement)
- [Sales Engagement](/categories/sales-engagement)

- [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation)
- [Sales Performance Management](/categories/sales-performance-management)
- [Sales Planning](/categories/sales-planning)
- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated February 15, 2026

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

[Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

- Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
- Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
- Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
- Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

Show More