# Best Conversation Intelligence Software - Page 12

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 208

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,600+ Authentic Reviews
- 208+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-11T06%3A18%3A41Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3FhsCtaTracking%3D9bd1321c-ea5f-49e1-8161-c3b69225a9cd%257C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a%26page%3D12&secure%5Btoken%5D=688a32ef1e477ca8cb3876d6cc233756b3d05385ecfcaaccd951215b3a03835c&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos)

### [Colibri Sales Copilot](https://www.g2.com/products/colibri-sales-copilot/reviews)

Colibri Sales Copilot is an AI tool that enables better customer conversations and conversation insights. It works during customer calls, recording, transcribing, and analyzing the conversation, to give sellers useful tips in real time, helping them follow best practices and avoid costly mistakes. After each call, Colibri generates an AI meeting summary and suggests next steps. It also provides call analytics, useful for sellers and managers seeking to identify areas for improvement. Boost efficiency by integrating Colibri with Salesforce: automatically log calls and AI meeting notes in Salesforce after each meeting. Free your team from admin tasks, so they can spend more time closing deals. To learn more, please visit colibri.ai

#### Who Is the Company Behind Colibri Sales Copilot?

- **Seller:** [Colibri.ai](https://www.g2.com/sellers/colibri-ai)
- **HQ Location:** Palo Alto, US
- **Twitter:** @colibri\_ai  
43 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20e2e7048543171849a58d9be5cdf6fa53ef8d6b97c0ae06924e1e02a23cef0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcolibri-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Compass](https://www.g2.com/es/products/chordia-compass/reviews)

Compass de Chordia es una solución de inteligencia conversacional construida sobre el Customer Thread: un registro persistente y basado en evidencia de cada interacción con un cliente, tejido a través de cada canal donde ocurre la conversación. Voz, chat, correo electrónico y reuniones, todos evaluados con el mismo estándar, conectados al mismo cliente. Compass se conecta a los sistemas existentes de CCaaS, CRM, mesa de ayuda, videoconferencia y VoIP, incluyendo Five9, Nextiva, NiCE, HubSpot, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral y más. La implementación toma días, no meses, utilizando conectores preconstruidos y sin requerir pipelines de datos personalizados. Diseñado para organizaciones de experiencia del cliente, cumplimiento y ingresos que necesitan que cada interacción sea revisada, no solo una muestra. Esto incluye equipos de ventas, éxito del cliente, soporte y centros de contacto en industrias reguladas y de alta interacción con el cliente. Un estándar para agentes humanos y de IA. Compass evalúa a los agentes de IA con los mismos criterios que a los agentes humanos, por lo que la calidad y el cumplimiento no disminuyen a medida que los equipos trasladan el trabajo a la automatización. Capacidades clave: • El Customer Thread como la base. Cada llamada, chat, correo electrónico y reunión con un cliente se teje en una vista continua. Vea el arco completo desde la primera llamada entrante hasta la incorporación, soporte, entrenamiento, verificaciones de cumplimiento y renovación, no solo la última interacción. • Una verdad en todos los canales. Una queja en una llamada el lunes, un ticket de soporte el martes, un correo electrónico el miércoles, todos evaluados con el mismo criterio. Un patrón detectado en un canal cuenta en todos los lugares donde el cliente apareció. • Cada hallazgo se remonta al momento exacto. No hay puntuaciones de caja negra. Cada insight, pista de entrenamiento y bandera de cumplimiento apunta al momento específico en la transcripción donde ocurrió. Defendible en una calibración de QA, una auditoría de cumplimiento o una disputa. • Puntuación de rendimiento ajustada por dificultad. Un modelo de elevación de agente calcula el resultado esperado para cada interacción según su tipo y dificultad, luego mide cuánto mejor (o peor) el agente se desempeñó en comparación con esa expectativa. El mismo estándar se aplica ya sea que el equipo esté interno o subcontratado (BPO). • Verificaciones de cumplimiento que tienen en cuenta el tiempo, no solo las palabras. Cada conversación se verifica para divulgaciones requeridas y lenguaje prohibido, incluyendo si una declaración requerida se hizo en el momento correcto de la interacción. • Soporte multilingüe. Compass transcribe conversaciones en más de 80 idiomas y las evalúa en inglés, español y portugués en producción hoy, con idiomas adicionales añadidos según las necesidades del cliente. • Búsqueda en lenguaje natural con respuestas basadas en evidencia. Haga preguntas sobre un cliente, un segmento o un tema en lenguaje sencillo. Compass devuelve la respuesta basada en lo que realmente se dijo. La misma pregunta devuelve la misma respuesta cada vez, sin exportaciones ni consultas requeridas. • Entrenamiento vinculado a un momento específico, no a un consejo genérico. Las recomendaciones de entrenamiento hacen referencia al punto exacto en una conversación que las provocó, en lugar de un manual estándar aplicado a todos. Rastreable por agente a lo largo del tiempo. • Saca a la luz el problema que no sabías que tenías. Identifica problemas emergentes a partir de datos de conversación sin reglas preconfiguradas, los prioriza por impacto comercial y rastrea el estado de resolución a lo largo del tiempo para que los hallazgos no desaparezcan en informes que nadie revisa. Los datos de los clientes no se utilizan para entrenar modelos entre clientes. Los datos están encriptados en reposo y en tránsito, con acceso basado en roles, SSO y un rastro de auditoría completo.

#### Who Is the Company Behind Compass?

- **Vendedor:** [Chordia](https://www.g2.com/es/sellers/chordia)
- **Año de fundación:** 2023
- **Ubicación de la sede:** Arlington, VA
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8f6ec304b4926c60ef7bbcb94fd771c1ff6eeec548abd4fe56eb5fe42791509&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchordia&secure%5Burl_type%5D=linkedin_company_website)  
16 empleados en LinkedIn®

### [Cresta Conversation Intelligence](https://www.g2.com/products/cresta-conversation-intelligence/reviews)

Cresta Conversational Intelligence is an AI-powered product that analyzes 100% of customer interactions — across voice, chat, and digital channels — to surface insights about agent performance, customer behavior, and operational trends, and to power quality management, coaching, and agent training built on that same data. Rather than relying on manual sampling or keyword rules, the product uses large language models to understand conversation meaning, identify what drives outcomes like resolution, CSAT, and sales conversion, and deliver those insights in formats that executives, operations leaders, quality teams, and coaches can act on. Capabilities include an AI research agent that plans and runs analyses—building charts, comparing cohorts, and drafting briefs—in response to plain-English questions, real-time detection of emerging topics and anomalies, AI-generated topic taxonomies, automated quality scoring, sentiment analysis, performance benchmarking across the entire agent population, and simulation-based agent training in which agents practice against simulated customers built from real conversation data and graded on the same criteria used in live quality reviews. Cresta Conversational Intelligence is used by enterprise contact centers to turn conversation data into evidence-backed answers to strategic and operational business questions, scale QA coverage beyond what manual review allows, identify coaching opportunities tied to measurable business outcomes, prepare agents through simulated practice before they handle live interactions, and give executives a consistent, data-driven view of performance across teams, channels, and time periods.

#### Who Is the Company Behind Cresta Conversation Intelligence?

- **Seller:** [Cresta](https://www.g2.com/sellers/cresta)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, CA
- **Twitter:** @cresta  
1,406 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39bb4df512e98e58d5b43d43544b67cbfaec15be0aed2dfb7d4d2db2571bdb57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcresta-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
775 employees on LinkedIn®

### [Deal Intelligence](https://www.g2.com/products/invalatics-deal-intelligence/reviews)

Deal Intelligence turns sales calls and meeting transcripts into clearer decisions. It uncovers buying signals, deal risks, next-step guidance, and follow-up support in one report so your team can review deals faster and make better decisions. The result: a stronger pipeline and better growth.

#### Who Is the Company Behind Deal Intelligence?

- **Seller:** [Invalatics](https://www.g2.com/sellers/invalatics)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [DeepCall](https://www.g2.com/es/products/deepcall/reviews)

DeepCall es una plataforma de centro de contacto en la nube y comunicación unificada impulsada por IA, creada por Sarv.com para gestionar interacciones con clientes a gran escala y de misión crítica. Permite a las empresas e instituciones gubernamentales gestionar canales de voz y digitales entrantes y salientes desde una única plataforma. DeepCall admite telefonía en la nube, IVR, ACD, difusión de voz, enmascaramiento de números, números alojados y compromiso omnicanal a través de Voz, SMS, Espacio de trabajo, IA, Flujo de trabajo. La plataforma está diseñada para una escala y fiabilidad extremas, gestionando más de 107 millones de llamadas diarias y potenciando millones de respuestas de emergencia a través de las líneas de ayuda nacionales y estatales de la India como el 112. DeepCall se integra perfectamente con múltiples sistemas CRM a través de APIs y webhooks, permitiendo flujos de trabajo automatizados y conocimientos en tiempo real. Con IA conversacional incorporada, inteligencia de voz y análisis, DeepCall ayuda a las organizaciones a mejorar la capacidad de respuesta, el cumplimiento y la experiencia del cliente, manteniendo un tiempo de actividad del 99.99 por ciento y seguridad de nivel empresarial.

#### Who Is the Company Behind DeepCall?

- **Vendedor:** [sarv.com](https://www.g2.com/es/sellers/sarv-com)
- **Año de fundación:** 2011
- **Ubicación de la sede:** Jaipur, IN
- **Twitter:** @SarvOfficial  
4,190 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website)  
249 empleados en LinkedIn®

### [Denim Social](https://www.g2.com/products/denim-social-denim-social/reviews)

Denim Social is a social media management software company that provides tools to empower marketers in regulated industries to manage organic social media content and paid social media advertising on one platform. Trusted by more than 250 institutions in banking, insurance, mortgage and wealth management, Denim Social enables brands to engage consumers on social media, deepen relationships with communities and close more deals while staying in compliance. Denim Social is the only ABA-endorsed social media management platform for banks and financial services firms.

**Average Rating:** 4.5/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Denim Social?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Denim Social?

- **Seller:** [Denim Social](https://www.g2.com/sellers/denim-social-7e8ff9ed-0b9b-4414-9b99-94e51a9c4f33)
- **Year Founded:** 2020
- **HQ Location:** St Louis, Missouri
- **Twitter:** @denimsocial  
39,268 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=983b25d781feac955cbc6063af806256f87135674455eb4418b96ccaedabe9be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdenimsocial%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Banking
- **Company Size:** 51% Medium, 31% Small

#### What Are Recent G2 Reviews of Denim Social?

**["Easy to use platform for our Loan Originators"](https://www.g2.com/survey_responses/denim-social-review-7863238)**

**Rating:** 5.0/5.0 stars

_— Jenn W._

[Read full review](https://www.g2.com/survey_responses/denim-social-review-7863238)

**["Software is easy to use. The learning curve is minimal."](https://www.g2.com/survey_responses/denim-social-review-8660079)**

**Rating:** 5.0/5.0 stars

_— Gordon W._

[Read full review](https://www.g2.com/survey_responses/denim-social-review-8660079)

#### What Are G2 Users Discussing About Denim Social?

- [What is Denim Social used for?](https://www.g2.com/discussions/what-is-denim-social-used-for)

### [Genvoxa](https://www.g2.com/es/products/genvoxa/reviews)

Genvoxa es un extractor de información impulsado por IA para entrevistas con usuarios, llamadas de ventas y conversaciones con clientes. Pega cualquier transcripción y extrae instantáneamente objeciones, solicitudes de características, señales emocionales, señales de compra y patrones en menos de 30 segundos. Plan gratuito disponible, no se requiere tarjeta de crédito.

#### Who Is the Company Behind Genvoxa?

- **Vendedor:** [Genvoxa](https://www.g2.com/es/sellers/genvoxa)
- **Ubicación de la sede:** N/A
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 empleados en LinkedIn®

### [Insyghtful AI](https://www.g2.com/products/insyghtful-ai/reviews)

Insyghtful is the Live Revenue Execution Platform that tells CROs which deals in their forecast are real before the forecast meeting, not after the deals die. Most revenue intelligence tools Gong, Chorus, Clari explain why deals died after the fact. Insyghtful intervenes while deals are still alive. We operate inside live Zoom and Google Meet calls to surface the deal risks that destroy forecasts: weak champions, missing economic buyers, false urgency, fake next steps, stalled momentum, and MEDDPICC gaps. CROs, VPs of Sales, and founder-CEOs use Insyghtful to walk into forecast meetings knowing which committed deals are real and which are politely dying. RevOps leaders use it to score forecast integrity across the pipeline. Sales leaders use it to spot deal risk in the moment, not in next quarter's QBR. Built for B2B SaaS sales teams running multi-stakeholder enterprise deals with 60–180+ day sales cycles, where forecast accuracy has to hold up to a board. Insyghtful replaces post-call dashboards with real-time revenue truth.

#### Who Is the Company Behind Insyghtful AI?

- **Seller:** [Insyghtful](https://www.g2.com/sellers/insyghtful)
- **HQ Location:** Brookline, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8ea167124329978d9e6ce0f2491057dca396bc0bff7fea36ca49064268a1ebd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsyghtful-ai&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [IntellaOne](https://www.g2.com/products/intellaone/reviews)

IntellaOne is a real-time decision support platform for SaaS sales conversations. It helps reps handle live calls more effectively by surfacing the right positioning, objection responses, and next-best questions as the conversation unfolds. Instead of relying on memory or searching through materials mid-call, reps get guidance in the moment—when decisions are actually made. Most sales tools focus on preparation (battlecards, enablement content) or post-call analysis (recordings and coaching). IntellaOne focuses on the gap between the two: execution during the live conversation. Teams use IntellaOne to improve consistency across reps, navigate competitive deals more confidently, and ensure their best messaging is applied in every call.

#### Who Is the Company Behind IntellaOne?

- **Seller:** [IntellaOne](https://www.g2.com/sellers/intellaone)
- **Year Founded:** 2023
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4611414df37e921e95cb6f802312fcb604a97242086b90efa310ac584b11a4a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintellaone%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Jaro](https://www.g2.com/es/products/jaro/reviews)

Jaro es una plataforma de inteligencia artificial que transcribe y analiza el 100% de las conversaciones de tu centro de llamadas, revelando información sobre ventas, servicio y cumplimiento, alertas en tiempo real, paneles de control, investigación profunda sobre opciones de datos completos, inteligencia artificial de insights y exportación automática a CRM. Sin integración compleja; conecta tus grabaciones de llamadas y comienza de inmediato.

#### Who Is the Company Behind Jaro?

- **Vendedor:** [Jaro Algorithms](https://www.g2.com/es/sellers/jaro-algorithms)
- **Ubicación de la sede:** Tel Aviv, IL
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b63e151c9d64f3416a76e763192faa48e94272d65c69a0261d8e1960eb22d25a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjaro-ai&secure%5Burl_type%5D=linkedin_company_website)  
5 empleados en LinkedIn®

### [kernous](https://www.g2.com/products/kernous/reviews)

kernous is a real-time AI assistant for sales reps that surfaces the right next move during live calls — not after. With sub-200ms latency, kernous delivers in-call guidance on objection handling, discovery questions, and talk tracks the moment reps need it, without interrupting the conversation flow.

#### Who Is the Company Behind kernous?

- **Seller:** [kernous](https://www.g2.com/sellers/kernous)
- **Year Founded:** 2026
- **HQ Location:** San Francisco , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5fd45823e4a3bf3398402e03415ecb103e761b919c71e4b2f822e34001a19fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkernous&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Leasing Agent Call Guidance](https://www.g2.com/products/leasing-agent-call-guidance/reviews)

Real-time, conversational guidance for your leasing team. Grotto helps your team learn what each prospect cares about and guides your reps through conversations, surfacing the information your agents need, when they need it.

#### Who Is the Company Behind Leasing Agent Call Guidance?

- **Seller:** [Grotto](https://www.g2.com/sellers/grotto)
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32db36e5638f5aedda661cd447835bbc2edef5a9dbcb87e48b7d895680894adc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrottoai%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Leexi](https://www.g2.com/es/products/leexi/reviews)

Aumenta tu productividad y nunca tomes notas de nuevo con Leexi. Nuestro Notetaker impulsado por IA genera automáticamente y de manera segura informes para tus reuniones y llamadas, todo mientras se adhiere a los estándares GDPR e ISO 27001. ¡Compatible con Google Meet, Teams, Zoom y reuniones presenciales!

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Leexi?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Leexi?

- **Vendedor:** [Leexi](https://www.g2.com/es/sellers/leexi)
- **Año de fundación:** 2021
- **Ubicación de la sede:** Bruxelles, BE
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=973020f66ed1057ff809a85ff676e096a5b5b440058f8ce52762432d26cc621d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleexi&secure%5Burl_type%5D=linkedin_company_website)  
20 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Leexi?

_AI-generated summary from verified user reviews_

##### Cons

- Los usuarios encuentran algunas características de Leexi **no tan intuitivas** , lo que lleva a una curva de aprendizaje desafiante.
- Los usuarios encuentran algunas características de Leexi **no intuitivas** , lo que lleva a una experiencia de usuario más desafiante.

#### What Are Recent G2 Reviews of Leexi?

**["Una herramienta en continua evolución"](https://www.g2.com/es/survey_responses/leexi-review-11745955)**

**Rating:** 4.5/5.0 stars

_— Usuario verificado en Tecnología de la información y servicios_

[Read full review](https://www.g2.com/es/survey_responses/leexi-review-11745955)

### [LINGO](https://www.g2.com/products/sandlogic-technologies-lingo/reviews)

LINGO is an advanced AI-driven platform designed to transform customer engagement through real-time conversational intelligence and actionable insights. Powered by SandLogic’s proprietary Shakti LLM, a foundational, ground-up language model, LINGO delivers unparalleled accuracy and contextual understanding in customer interactions. 1. Automated QA: \* Automate quality assurance for customer service interactions across voice, chat, and email. \* Evaluate agent performance and conversation quality using AI-driven scoring metrics. \* Automatically identify compliance issues, sentiment shifts, and conversation gaps. \* Reduce manual QA effort by up to 80% while ensuring consistent customer experience. 2. Sales Propensity Analysis: \* Analyze customer interactions to predict purchase intent and upsell opportunities. \* Use LINGO’s advanced algorithms to score leads based on their engagement and sentiment. \* Enhance sales strategies by identifying key conversation cues indicating buying intent. \* Automate follow-up suggestions and personalized offers to maximize conversions. 3. Service Call Analytics: \* Analyze service calls to identify root causes of customer dissatisfaction. \* Track key metrics such as call duration, sentiment trends, and resolution times. \* Generate insights on common issues, escalation triggers, and agent performance. \* Enable continuous improvement by leveraging data from every service interaction. 4. Real-Time Agent Assist: \* Assist agents during live calls by providing contextual prompts, responses, and suggestions. \* Detect customer emotions and guide agents on tone and approach in real-time. \* Improve first call resolution (FCR) rates by offering AI-driven next-best actions. \* Seamlessly integrate with your existing contact center infrastructure. 5. Social Intelligence: \* Monitor customer sentiment and brand perception across social media platforms. \* Analyze feedback from reviews, comments, and social interactions to identify emerging trends. \* Create a unified view of customer sentiment and map it to business KPIs. \* Enable proactive reputation management by detecting potential PR issues early. 6. Humanized Voicebots and Chatbots: \* Deliver conversational AI experiences with natural, human-like interactions. \* Handle routine customer queries, appointment scheduling, and basic troubleshooting. \* Integrate seamlessly with CRM and telephony systems for contextual responses. \* Enhance customer satisfaction by offering 24/7 support through intelligent automation. 7. Debt Repayment Propensity: \* Use AI to predict which customers are most likely to repay their debts based on past interactions. \* Segment debtors into high, medium, and low propensity categories for targeted engagement. \* Automate personalized repayment reminders and assistance. \* Optimize collection strategies by focusing on accounts most likely to respond positively. With LINGO, businesses can unlock powerful conversational analytics, provide real-time agent assistance, and deliver highly personalized customer experiences. The combination of LINGO’s intuitive interface and the powerful Shakti LLM model makes it a versatile and robust solution for businesses looking to elevate customer experience and drive data-backed decisions.

#### Who Is the Company Behind LINGO?

- **Seller:** [SandLogic Technologies](https://www.g2.com/sellers/sandlogic-technologies)
- **Year Founded:** 2018
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54e685b1743d406e920a816404a39944133359fbc02254e43f4e49cda056808d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsandlogic%2F&secure%5Burl_type%5D=linkedin_company_website)  
92 employees on LinkedIn®

### [Mitel Phone](https://www.g2.com/products/mitel-phone/reviews)

With RevComm's mission of reinventing communication and creating a society where people think of others, we provide top-notch AI-powered, cloud-based IP phone that analyzes & visualizes calls which will help you and your team focus on continuous self-improvement and efficiency. RevComm is user-friendly, with the aim to achieve efficient team and time management. Headquartered in Tokyo, Japan; with its US office located in Long Beach, California. Some well-known brands that RevComm is proudly catering to include SoftBank, Pioneer, Fujitsu, MoneyForward, Rakuten Communications, Blackline, and many others. 2023, RevComm was listed as one of the Top 50 AI companies by Forbes, Sequioa Capital and Meritech Capital and during the previous years received: \*2020, was adopted by Google for Startups Accelerator \*2019, won the B-Dash Camp and TechCrunch Tokyo \*Won prizes in various competitions such as the Japan HR Grand Prize as well as the Tokyo-sponsored world transmission competition. As of date, RevComm has exceeded 40,000 users. Get to know us more, visit https://miitel.com/revcomm-us

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Mitel Phone?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Mitel Phone?

- **Seller:** [RevComm](https://www.g2.com/sellers/revcomm)
- **Year Founded:** 2017
- **HQ Location:** Shibuya-ku, JP
- **Twitter:** @RevComm\_US  
4 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d31247b520961a2d2420c571c462a02df13af8faa458bf0a1bddba32ec8a4205&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevcomm%2F&secure%5Burl_type%5D=linkedin_company_website)  
149 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Do G2 Reviewers Say About Mitel Phone?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** with Mitel Phones, benefiting from simple configurations and plug-and-play functionality.
- Users value the **easy connection** Mitel Phone provides, facilitating seamless communication and availability checking at work.
- Users love the **easy setup** of Mitel Phones, benefiting from plug and play configuration even before arrival.

##### Cons

- Users face **upgrade issues** due to dependency on companion software, necessitating careful preparation for potential reinstallations.

#### What Are Recent G2 Reviews of Mitel Phone?

**["Reliable and Easy-to-Use Phone System, Perfect for High-Volume Needs"](https://www.g2.com/survey_responses/mitel-phone-review-12727338)**

**Rating:** 5.0/5.0 stars

_— Cheryl B._

[Read full review](https://www.g2.com/survey_responses/mitel-phone-review-12727338)

**["Great voice software"](https://www.g2.com/survey_responses/mitel-phone-review-12227460)**

**Rating:** 4.5/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/mitel-phone-review-12227460)

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Spotlight Categories

[Attribution Software](https://www.g2.com/categories/attribution)

[Session Replay Software](https://www.g2.com/categories/session-replay)

[Time Tracking Software](https://www.g2.com/categories/time-tracking-software)

[Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence)

[User Research Tools](https://www.g2.com/categories/user-research)

Similar Categories

- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
- [Digital Sales Room](/categories/digital-sales-room)
- [Email Tracking](/categories/email-tracking)
- [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing)

- [Outbound Call Tracking](/categories/outbound-call-tracking)
- [Sales Coaching](/categories/sales-coaching)
- [Sales Enablement](/categories/sales-enablement)
- [Sales Engagement](/categories/sales-engagement)

- [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation)
- [Sales Performance Management](/categories/sales-performance-management)
- [Sales Planning](/categories/sales-planning)
- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated February 15, 2026

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

[Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

- Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
- Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
- Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
- Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

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