# Best Conversation Intelligence Software for Small Business - Page 4

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,500+ Authentic Reviews
- 207+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=156120&focus%5B%5D=6227&focus%5B%5D=24724&focus%5B%5D=3326&focus%5B%5D=506&focus%5B%5D=109345&focus%5B%5D=5511&focus%5B%5D=1333617)

Highlighted products: Fathom, HubSpot Sales Hub, Gong, CallRail, Agentforce Sales (formerly Salesforce Sales Cloud), Otter.ai, Talkdesk, and Substrata.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gong&focus%5B%5D=callrail&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=otter-ai&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&segment=small-business)

**Sponsored**

### Fathom

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-05T02%3A43%3A10Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Fsmall-business%3Fpage%3D4%26segment%3Dsmall-business&secure%5Btoken%5D=8f8060ae6df490858e8332b8041083a58438634751bb1763c2b6f120eb0926d6&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Mihup](https://www.g2.com/products/mihup/reviews)

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

**Average Rating:** 4.7/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Mihup?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Mihup?

- **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited)
- **Year Founded:** 2016
- **HQ Location:** Kolkata, India
- **Twitter:** @mihup\_ai  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fc9482d1017babfe9d619bfe4adab7c940eab85217dc52529390bbed2432a9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmihup%2F&secure%5Burl_type%5D=linkedin_company_website)  
103 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 59% Medium, 25% Small

#### What Do G2 Reviewers Say About Mihup?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently.
- Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations.
- Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience.
- Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness.
- Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions.

##### Cons

- Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup.
- Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options.
- Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features.
- Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively.
- Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity.

#### What Are Recent G2 Reviews of Mihup?

**["Automates Audio Analysis, Boosts Service Quality"](https://www.g2.com/survey_responses/mihup-review-12164341)**

**Rating:** 4.0/5.0 stars

_— Erick Vincent Steve G._

[Read full review](https://www.g2.com/survey_responses/mihup-review-12164341)

**["Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights"](https://www.g2.com/survey_responses/mihup-review-11831951)**

**Rating:** 5.0/5.0 stars

_— andré P._

[Read full review](https://www.g2.com/survey_responses/mihup-review-11831951)

### [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews)

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai

**Average Rating:** 4.9/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Enthu.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Enthu.ai?

- **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks)
- **Year Founded:** 2021
- **HQ Location:** Delaware, US
- **Twitter:** @enthuAI  
47 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=363bb8e83d393a0cef4131cf167361a2a2bdfe93ec8bd1d845fffb0373fcbe59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenthuai&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 52% Small, 48% Medium

#### What Do G2 Reviewers Say About Enthu.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **high accuracy** of Enthu.ai, enhancing understanding and efficiency in customer interactions and agent performance.
- Users find that Enthu.ai's **quick voice-to-text conversion** significantly enhances operational efficiency and call insights.
- Users find **Enthu.ai's AI capabilities** invaluable for efficient call processing and enhanced insights into customer interactions.
- Users value the **excellent call quality** of Enthu.ai, enhancing their understanding of customer interactions and agent performance.
- Users appreciate the **efficient data management capabilities** of Enthu.ai, enhancing call processing and insights for improved operations.

##### Cons

- Users face **limitations with manual call uploads** , hindering the efficiency of AI processing capabilities in Enthu.ai.
- Users face limitations with **manual call uploads** that hinder efficient processing of AI logic in Enthu.ai.
- Users face **call limitations** due to a manual upload approach, restricting efficient AI processing capabilities.
- Users face **language limitations** with Enthu.ai, impacting the efficiency of the manual call upload process.

#### What Are Recent G2 Reviews of Enthu.ai?

**["Efficient, Organized Call Grading and Team Coaching"](https://www.g2.com/survey_responses/enthu-ai-review-12787512)**

**Rating:** 5.0/5.0 stars

_— Naomi R._

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512)

**["Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings"](https://www.g2.com/survey_responses/enthu-ai-review-12758507)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507)

#### What Are G2 Users Discussing About Enthu.ai?

- [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote

### [Salesken](https://www.g2.com/products/salesken/reviews)

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities.

**Average Rating:** 4.9/5.0

**Total Reviews:** 386

#### How Do G2 Users Rate Salesken?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.8/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Salesken?

- **Seller:** [Salesken](https://www.g2.com/sellers/salesken)
- **Year Founded:** 2018
- **HQ Location:** New York, New York
- **Twitter:** @SaleskenAi  
117 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fb9dc6b45a86b1b361839781d7770408bad8a99922bdd7136d7b704424c5506&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesken%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
84 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales, Sales Executive
- **Top Industries:** Education Management, E-Learning
- **Company Size:** 57% Medium, 37% Large

#### What Do G2 Reviewers Say About Salesken?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **real-time feedback and actionable data** that significantly boosts sales team performance.
- Users value the **real-time feedback** from Salesken, enhancing productivity and performance for sales teams significantly.
- Users commend Salesken for its **AI-driven insights** that enhance call productivity and empower sales teams to succeed.
- Users value the **automation features** of Salesken, which significantly enhance sales team productivity and efficiency.
- Users highlight the **enhanced efficiency** of Salesken, enabling sales teams to leverage actionable data for improved performance.

##### Cons

- Users request **improved call connectivity** as issues with calls not connecting hinder their overall experience.
- Users desire **better call connection** and increased customization, as issues occasionally hinder their experience with Salesken.
- Users express frustration over **poor transcription** quality, which negatively impacts their overall experience with Salesken.
- Users experience frustrating **recording issues** with Salesken, hindering their overall satisfaction and functionality.
- Users frequently experience **accuracy issues** with transcripts, impacting their overall satisfaction with Salesken.

#### What Are Recent G2 Reviews of Salesken?

**["Real-Time Call Insights and AI Coaching That Boost Sales Performance"](https://www.g2.com/survey_responses/salesken-review-12599904)**

**Rating:** 5.0/5.0 stars

_— Anup K._

[Read full review](https://www.g2.com/survey_responses/salesken-review-12599904)

**["Turn Your Sales Reps Into Rock Stars."](https://www.g2.com/survey_responses/salesken-review-10386293)**

**Rating:** 5.0/5.0 stars

_— Madhan k._

[Read full review](https://www.g2.com/survey_responses/salesken-review-10386293)

#### What Are G2 Users Discussing About Salesken?

- [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for)

### [evaluagent](https://www.g2.com/products/evaluagent/reviews)

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 439

#### How Do G2 Users Rate evaluagent?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.9/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind evaluagent?

- **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent)
- **Company Website:** www.evaluagent.com
- **Year Founded:** 2012
- **HQ Location:** Middlesbrough, GB
- **Twitter:** @evaluagent  
1,109 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50adebb358831f2215e0cd66ef624d136bce9a9eaef466777e379e5c9964ae56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2505438%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Assurance Manager, Ambassador
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 64% Medium, 18% Large

#### What Do G2 Reviewers Say About evaluagent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options.
- Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations.
- Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences.
- Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback.
- Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly.

##### Cons

- Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options.
- Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design.
- Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers.
- Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary.
- Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views.

#### What Are Recent G2 Reviews of evaluagent?

**["User-Friendly Features That Transformed Our Call Center Operations"](https://www.g2.com/survey_responses/evaluagent-review-13017982)**

**Rating:** 4.5/5.0 stars

_— Imelda L._

[Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982)

**["Combines Automation with Actionable Insights for QA"](https://www.g2.com/survey_responses/evaluagent-review-12574995)**

**Rating:** 5.0/5.0 stars

_— Wilson L._

[Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995)

#### What Are G2 Users Discussing About evaluagent?

- [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments

### [Demodesk Coaching & AI](https://www.g2.com/products/demodesk-coaching-ai/reviews)

Demodesk Coaching & AI turns sales conversations into revenue. Four AI agents handle the work reps have always hated: notes, CRM updates, coaching, deal risk. \*\*AI Assistant\*\* records and transcribes every sales call in 98 languages. It writes the summary, drafts the follow-up, and fills the CRM. Reps save 30 minutes per call on admin. \*\*AI Coach\*\* scores every conversation against MEDDIC, BANT, Challenger, or your own scorecard. Feedback lands seconds after the call ends. One manager can coach 50 reps, not 10. \*\*AI CRM Concierge\*\* keeps Salesforce, HubSpot, and Pipedrive clean. 99% field accuracy. No more pipeline reviews where half the data is missing. \*\*AI Analyst\*\* answers the questions you actually have. Which deals are at risk. Which competitors come up most. Which reps handle objections best. Ask in plain English, get answers from your own call data. \*\*AI Crew\*\* (the in-app section where custom agents live) extends everything. Describe a task like "scan my pipeline daily and post at-risk deals to Slack." Demodesk's AI Agent Builder sets it up. Install from 30+ pre-built agents and 158 marketplace skills. \*\*Why European teams pick Demodesk over Gong, Fathom, and Chorus\*\* Built in Munich. Operated entirely from EU data centers (Azure Frankfurt). ISO 27001:2022 certified. No transatlantic data transfers. Customer conversations and CRM data never train any AI model, including ours. Works council-compatible consent flows built in. Fine-tuned on 10 million real sales conversations. Zero setup. Value on day one, not after a six-month enterprise rollout. \*\*Pricing\*\* EUR 59/user/month monthly. EUR 49/user/month annual. Viewer seats free for managers, RevOps, enablement, and customer success. Compare that to Gong at EUR 108+/user/month plus a mandatory platform fee of EUR 5,000 to 50,000 per year. 14-day free trial. No credit card. Used by 300+ sales teams across Europe and North America: Porsche, OMR Reviews, Bosch, Treatwell, Enpal. Demodesk is the AI that does the job. Not the AI that tells you what to do.

**Average Rating:** 4.8/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Demodesk Coaching & AI?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.9/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Demodesk Coaching & AI?

- **Seller:** [Demodesk](https://www.g2.com/sellers/demodesk)
- **Year Founded:** 2018
- **HQ Location:** Munich, Germany
- **Twitter:** @demodesk  
258 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f6d4ee95f7d0f6c4bcc0f6ed19580615b22e0f6a57b0236424e70003a721a04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F25165726%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Hospital & Health Care
- **Company Size:** 63% Medium, 37% Small

#### What Do G2 Reviewers Say About Demodesk Coaching & AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI-driven coaching and summaries** of Demodesk, enhancing their call evaluations and follow-up efficiency.
- Users appreciate the **real-time, actionable feedback** from Demodesk Coaching & AI, enhancing sales performance effortlessly.
- Users benefit from the **automation capabilities** of Demodesk Coaching & AI, enhancing sales calls and CRM management effortlessly.
- Users value the **seamless CRM integration** of Demodesk, enhancing deal management and streamlining post-meeting follow-ups.
- Users value the **valuable feedback management** provided by Demodesk's AI coach for improving calls and conversion rates.

##### Cons

- Users note the **AI inaccuracy** in Demodesk Coaching & AI, as suggestions can be generic and contextually lacking.
- Users find the **AI suggestions lacking in context** , often feeling generic and not tailored to specific situations.
- Users report **integration issues** with CRM tools and delays in recordings, impacting overall efficiency and context awareness.
- Users find the **accuracy issues** in transcription feature diminish the overall effectiveness and require manual corrections.
- Users face issues with **calendar duplication** , causing confusion and hindering the integration with tools like Pipedrive.

#### What Are Recent G2 Reviews of Demodesk Coaching & AI?

**["Instant Call Feedback and Automatic Hubspot Updates—A Top Tool"](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684)**

**Rating:** 5.0/5.0 stars

_— Julian W._

[Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684)

**["Expectations exceeded, Demodesk has already impressed us with the first attempts!"](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167)**

**Rating:** 5.0/5.0 stars

_— Michael S._

[Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167)

### [Abstrakt Software](https://www.g2.com/products/abstrakt-software/reviews)

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time.

**Average Rating:** 4.7/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate Abstrakt Software?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Abstrakt Software?

- **Seller:** [ABSTRAKT](https://www.g2.com/sellers/abstrakt)
- **Year Founded:** 2020
- **HQ Location:** Phoenix, US
- **Twitter:** @abstrakt\_ai  
112 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e8e9ec26cb185fc9cadbf18316200e4f3a570a84aeb831bc7263d07f9ea0068&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabstraktsoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Logistics and Supply Chain, Computer Software
- **Company Size:** 54% Small, 42% Medium

#### What Are Recent G2 Reviews of Abstrakt Software?

**["Best AI out there, and game changing tool to have."](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)**

**Rating:** 5.0/5.0 stars

_— Eduardo C._

[Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)

**["Game-changing tool!"](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)**

**Rating:** 5.0/5.0 stars

_— Samuel N._

[Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)

#### What Are G2 Users Discussing About Abstrakt Software?

- [How has Abstrakt Software supported your sales and marketing efforts, and what features do you find most effective?](https://www.g2.com/discussions/how-has-abstrakt-software-supported-your-sales-and-marketing-efforts-and-what-features-do-you-find-most-effective)
- [What is abstract for designers?](https://www.g2.com/discussions/what-is-abstract-for-designers)
- [How do abstracts work?](https://www.g2.com/discussions/how-do-abstracts-work) - 1 comment
- [What is abstract software?](https://www.g2.com/discussions/abstrakt-software-what-is-abstract-software) - 1 comment
- [What is abstract software used for?](https://www.g2.com/discussions/what-is-abstract-software-used-for) - 1 comment

### [Outreach](https://www.g2.com/products/outreach/reviews)

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3,501

#### How Do G2 Users Rate Outreach?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.9/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Outreach?

- **Seller:** [Outreach](https://www.g2.com/sellers/outreach)
- **Company Website:** www.outreach.io
- **Year Founded:** 2014
- **HQ Location:** Seattle, WA
- **Twitter:** @outreach\_io  
7,689 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=96fd9e41d0efcce45c290948073fc1df5ce970cc44248d076c966828009869f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3559595%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,609 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 22% Large

#### What Do G2 Reviewers Say About Outreach?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** in Outreach, making follow-ups and tracking contacts extremely straightforward.
- Users love the **automation and sequencing capabilities** of Outreach, streamlining tasks and enhancing prospect communication effectively.
- Users appreciate how **easy organization and follow-up** with leads is, ensuring consistency and improved response rates.
- Users value the **intuitive user interface** and excellent integrations, enhancing their productivity and sales management while using Outreach.
- Users appreciate the **time-saving automation** of Outreach, streamlining engagement and enhancing overall productivity.

##### Cons

- Users experience **missing features** in Outreach, especially in analytics and automation capabilities, impacting efficiency and performance.
- Users find a noticeable **learning curve** with Outreach, making it challenging to master the tool effectively.
- Users find Outreach has **navigation difficulties** and requires extra training, complicating the prospect management process.
- Users feel that the **limited customization** in Outreach hinders their ability to create tailored reports effectively.
- Users experience frequent **integration issues** with Hubspot, affecting productivity and syncing reliability in Outreach.

#### What Are Recent G2 Reviews of Outreach?

**["Outreach Streamlines Multi-Channel Sequences and Follow-Ups Effortlessly"](https://www.g2.com/survey_responses/outreach-review-12365799)**

**Rating:** 5.0/5.0 stars

_— Silvina F._

[Read full review](https://www.g2.com/survey_responses/outreach-review-12365799)

**["Effortless Email Tracking and Workflow Optimization"](https://www.g2.com/survey_responses/outreach-review-13095207)**

**Rating:** 5.0/5.0 stars

_— Navdeep K._

[Read full review](https://www.g2.com/survey_responses/outreach-review-13095207)

### [MaestroQA](https://www.g2.com/products/maestroqa/reviews)

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

**Average Rating:** 4.7/5.0

**Total Reviews:** 311

#### How Do G2 Users Rate MaestroQA?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind MaestroQA?

- **Seller:** [MaestroQA](https://www.g2.com/sellers/maestroqa)
- **Company Website:** www.maestroqa.com
- **Year Founded:** 2013
- **HQ Location:** New York
- **Twitter:** @MaestroQA  
801 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f79856ce8942154bf28db07858facb19af1b60613c20629944ebcdb0f4d3e724&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmaestroqa%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst, Teammate
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 54% Medium, 29% Large

#### What Do G2 Reviewers Say About MaestroQA?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of MaestroQA, enabling fast onboarding and straightforward test case development for teams.
- Users value the **detailed scoring system** of MaestroQA, enhancing coaching and agent performance through insightful analytics.
- Users value the **coaching capabilities** of MaestroQA, utilizing data to enhance agent performance and feedback.
- Users appreciate the **responsive coaching support** from MaestroQA, making it easier to identify agent improvement areas.
- Users appreciate the **helpful insights** from MaestroQA that streamline coaching and improve agent performance effectively.

##### Cons

- Users face **usability issues** with admin settings being hard to locate, complicating the experience when accessing ticket information.
- Users note the **missing features** like Gong integration and screen recording, limiting functionality and user experience.
- Users find the **complexity of setup** in MaestroQA off-putting, requiring significant effort and careful management of interlinked features.
- Users find the **steep learning curve** challenging, requiring significant time and effort to master the platform.
- Users face **integration issues** with MaestroQA, requiring extra steps and complicating the overall usability experience.

#### What Are Recent G2 Reviews of MaestroQA?

**["No more need to guess!"](https://www.g2.com/survey_responses/maestroqa-review-6719416)**

**Rating:** 4.5/5.0 stars

_— Celia D._

[Read full review](https://www.g2.com/survey_responses/maestroqa-review-6719416)

**["Workflow Automation and Custom Scorecards Make QA Reviews Faster"](https://www.g2.com/survey_responses/maestroqa-review-13209581)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/maestroqa-review-13209581)

#### What Are G2 Users Discussing About MaestroQA?

- [What is MaestroQA used for?](https://www.g2.com/discussions/what-is-maestroqa-used-for)

### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

**Average Rating:** 4.3/5.0

**Total Reviews:** 231

#### How Do G2 Users Rate SalesCaptain?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Customer Scoring:** 6.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SalesCaptain?

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Operations Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 70% Small, 28% Medium

#### What Do G2 Reviewers Say About SalesCaptain?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly.
- Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly.
- Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency.
- Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times.
- Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust.

##### Cons

- Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first.
- Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain.
- Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights.
- Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options.
- Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features.

#### What Are Recent G2 Reviews of SalesCaptain?

**["Fantastic all in one communication tool"](https://www.g2.com/survey_responses/salescaptain-review-13182010)**

**Rating:** 4.5/5.0 stars

_— Ashlyn W._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13182010)

**["Reducing Sales Complexity with a Centralized Platform"](https://www.g2.com/survey_responses/salescaptain-review-13174134)**

**Rating:** 4.5/5.0 stars

_— Brooks G._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13174134)

### [Zipteams](https://www.g2.com/products/zipteams-technologies-pvt-ltd-zipteams/reviews)

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fruitful.

**Average Rating:** 4.7/5.0

**Total Reviews:** 194

#### How Do G2 Users Rate Zipteams?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zipteams?

- **Seller:** [Zipteams Technologies Pvt. Ltd.](https://www.g2.com/sellers/zipteams-technologies-pvt-ltd)
- **Year Founded:** 2021
- **HQ Location:** Atlanta, US
- **Twitter:** @wearezipteams  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc2f988995e9da87cbefa5821ad7e2960fb1f79daacf2aa92ce07eb34b389b18&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzipteams%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside Sales Manager, Exam Counselor
- **Top Industries:** Education Management, E-Learning
- **Company Size:** 63% Medium, 22% Large

#### What Do G2 Reviewers Say About Zipteams?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **call management analysis feature** helpful for improving call quality and pitching effectively.
- Users appreciate the **insightful call analysis** from Zipteams, enhancing their understanding and improving performance effectively.
- Users find the **efficiency** of Zipteams beneficial for enhancing performance through insightful analysis of virtual meetings.
- Users find Zipteams’ **lead management** intuitive, enhancing call analysis and improving targeting based on customer insights.
- Users value the **accuracy of performance insights** provided by Zipteams, enhancing call quality and personal growth.

##### Cons

- Users report **accuracy issues** with Zipteams, highlighting problems with word detection and local language recognition.
- Users report **inaccuracy** in Zipteams, with problems like misinterpretation of conversations and incorrect data retrieval.
- Users experience **call issues** with Zipteams, including disconnections and glitches that disrupt communication.
- Users face **software bugs** in Zipteams, including glitches and frequent call disconnections that disrupt their experience.
- Users experience **call limitations** with Zipteams, reporting frequent disconnections and glitches during calls.

#### What Are Recent G2 Reviews of Zipteams?

**["The best audio and video conference tool for every purpose"](https://www.g2.com/survey_responses/zipteams-review-9437376)**

**Rating:** 4.5/5.0 stars

_— Burhan S._

[Read full review](https://www.g2.com/survey_responses/zipteams-review-9437376)

**["It's amazing"](https://www.g2.com/survey_responses/zipteams-review-10540211)**

**Rating:** 5.0/5.0 stars

_— Anubhuti A._

[Read full review](https://www.g2.com/survey_responses/zipteams-review-10540211)

### [Wudpecker](https://www.g2.com/products/wudpecker/reviews)

Wudpecker records your sales call, generate high-quality notes, and syncs them to your CRM. Automatically. Wudpecker supercharges your productivity by: - Generating note from customer's words automatically. - Saving over 5h per week on admin-work like manually updating CRM with notes, action items, etc. - Replicating winning sales processes using carefully designed meeting templates. Elite sales teams uses Wudpecker to type less and sell more.

**Average Rating:** 4.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Wudpecker?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Wudpecker?

- **Seller:** [Wudpecker](https://www.g2.com/sellers/wudpecker)
- **Year Founded:** 2022
- **HQ Location:** Helsinki, Southern Finland
- **Twitter:** @Wudpecker\_io  
58 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f6fcab7b6f33d4ab780b6ed4098a58e643dd195f6682dbaaeba16a926e6c0fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwudpecker%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 95% Small, 5% Medium

#### What Are Recent G2 Reviews of Wudpecker?

**["The best AI notetaker"](https://www.g2.com/survey_responses/wudpecker-review-9077870)**

**Rating:** 5.0/5.0 stars

_— Josiah W._

[Read full review](https://www.g2.com/survey_responses/wudpecker-review-9077870)

**["Loving Wudpecker: A Game-Changer for Note-Taking"](https://www.g2.com/survey_responses/wudpecker-review-8160929)**

**Rating:** 5.0/5.0 stars

_— Victoria L._

[Read full review](https://www.g2.com/survey_responses/wudpecker-review-8160929)

### [Creovai](https://www.g2.com/products/creovai/reviews)

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

**Average Rating:** 4.3/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Creovai?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 7.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 7.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Creovai?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor
- **Top Industries:** Consumer Services, Banking
- **Company Size:** 58% Medium, 26% Large

#### What Do G2 Reviewers Say About Creovai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales.
- Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai.
- Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions.
- Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management.
- Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets.

##### Cons

- Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience.
- Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively.
- Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues.
- Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management.
- Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively.

#### What Are Recent G2 Reviews of Creovai?

**["Tethr has made call reviews so much easier."](https://www.g2.com/survey_responses/creovai-review-8984261)**

**Rating:** 4.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/creovai-review-8984261)

**["Tethr is a wonderful business intelligence tool."](https://www.g2.com/survey_responses/creovai-review-8985805)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/creovai-review-8985805)

#### What Are G2 Users Discussing About Creovai?

- [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for)
- [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for)

### [Invoca](https://www.g2.com/products/invoca/reviews)

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 926

#### How Do G2 Users Rate Invoca?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Invoca?

- **Seller:** [Invoca](https://www.g2.com/sellers/invoca)
- **Company Website:** www.invoca.com
- **Year Founded:** 2008
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @Invoca  
4,204 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10eb86be2549c90566d2b5d62a7baaeb2f5da1276c058e401b43f5cc99e87fd3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F210676%2F&secure%5Burl_type%5D=linkedin_company_website)  
383 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Marketing Manager, Marketing Manager
- **Top Industries:** Marketing and Advertising, Hospital & Health Care
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About Invoca?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **intuitive usability** of Invoca, which facilitates quick adoption and effective performance tracking.
- Users find Invoca to be **intuitive and easy to use** , enabling rapid adoption and improving team efficiency.
- Users appreciate the **intuitive analytics** of Invoca, enhancing visibility into marketing performance and improving conversion rates.
- Users commend Invoca's **knowledgeable and responsive customer support** , enhancing their experience with proactive assistance and tutorials.
- Users value the **attribution accuracy** of Invoca, enhancing visibility into leads and improving marketing performance insights.

##### Cons

- Users find the **learning curve steep** due to a lack of user-friendly design and inadequate training resources for new users.
- Users find Invoca's **missing features** frustrating, especially regarding integration complexities and unclear communication about enhancements.
- Users express frustrations with **call issues** , including privacy concerns, support challenges, and integration difficulties.
- Users find the **reporting setup complex** , requiring time and effort to customize dashboards effectively.
- Users find the **complex setup** of Invoca time-consuming and challenging, often requiring careful configuration for optimal use.

#### What Are Recent G2 Reviews of Invoca?

**["Smarter Call Routing and Campaign Tracking That Boosts Efficiency"](https://www.g2.com/survey_responses/invoca-review-12640140)**

**Rating:** 4.5/5.0 stars

_— Prajwal E._

[Read full review](https://www.g2.com/survey_responses/invoca-review-12640140)

**["Deep Call Insights and Proactive Support That Elevate Our Media Strategy"](https://www.g2.com/survey_responses/invoca-review-12570137)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/invoca-review-12570137)

#### What Are G2 Users Discussing About Invoca?

- [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for)

### [Revenue.io](https://www.g2.com/products/revenue-io/reviews)

Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 570

#### How Do G2 Users Rate Revenue.io?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Revenue.io?

- **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io)
- **Year Founded:** 2012
- **HQ Location:** Los Angeles, CA
- **Twitter:** @revenue\_io  
4,277 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b404a0f03710cafe3c17b2b174bc161c987bd00d9d9b1a15a504eeef1f23cdfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2625815%2F&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Medium, 22% Small

#### What Do G2 Reviewers Say About Revenue.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** from Revenue.io, delivering fast, friendly, and effective assistance whenever needed.
- Users find Revenue.io **very easy to use and intuitive** , streamlining workflows and enhancing team productivity effortlessly.
- Users commend the **exceptional support** from Revenue.io, with responsive, friendly assistance enhancing their experience significantly.
- Users highlight the **easy setup process** with Revenue.io, enjoying seamless implementation and exceptional support from the team.
- Users value the **seamless Salesforce integration** , which enhances efficiency and minimizes admin work in sales operations.

##### Cons

- Users experience **call issues** like headset disconnections and challenges tracking call history, affecting usability during meetings.
- Users desire **missing advanced features** in Revenue.io, including AI enhancements and better support communication options.
- Users find the **limited features** of Revenue.io restrict their integration options and overall mobile experience.
- Users face **connection issues** with Revenue.io, experiencing dropped calls and unreliable mobile functionality.
- Users experience **dialer issues** , such as trouble locating calls and tracking recent contacts efficiently.

#### What Are Recent G2 Reviews of Revenue.io?

**["Effortless Sales Automation with Salesforce Integration"](https://www.g2.com/survey_responses/revenue-io-review-12801480)**

**Rating:** 4.5/5.0 stars

_— Alex M._

[Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480)

**["Empowers Sales with Easy Call Review and Coaching"](https://www.g2.com/survey_responses/revenue-io-review-13020882)**

**Rating:** 5.0/5.0 stars

_— Angelique G._

[Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882)

#### What Are G2 Users Discussing About Revenue.io?

- [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for)
- [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for)

### [Marchex](https://www.g2.com/products/marchex/reviews)

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

**Average Rating:** 4.1/5.0

**Total Reviews:** 180

#### How Do G2 Users Rate Marchex?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Marchex?

- **Seller:** [Marchex](https://www.g2.com/sellers/marchex)
- **Year Founded:** 2003
- **HQ Location:** Seattle, WA
- **Twitter:** @Marchex  
3,621 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b867cea97843d3604a91e4605e24cd800fb43b5730884ef9326e67167b51906a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8068%2F&secure%5Burl_type%5D=linkedin_company_website)  
183 employees on LinkedIn®
- **Ownership:** NASDAQ:MCHX

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 54% Small, 34% Medium

#### What Are Recent G2 Reviews of Marchex?

**["Great platform and great help!"](https://www.g2.com/survey_responses/marchex-review-7253491)**

**Rating:** 4.5/5.0 stars

_— Ethan G._

[Read full review](https://www.g2.com/survey_responses/marchex-review-7253491)

**["Marchex provides everything we need for our call measurement clients."](https://www.g2.com/survey_responses/marchex-review-7251822)**

**Rating:** 4.5/5.0 stars

_— Tammy W._

[Read full review](https://www.g2.com/survey_responses/marchex-review-7251822)

#### What Are G2 Users Discussing About Marchex?

- [What is Marchex used for?](https://www.g2.com/discussions/what-is-marchex-used-for)

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