# Best Conversation Intelligence Software for Small Business - Page 2 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best conversation intelligence software in 2026 is Gong, rated 4.7 out of 5 on G2 based on 6,600+ verified reviews. For teams prioritizing frictionless meeting capture, Fathom delivers a 5.0 rating with AI-powered summaries that require minimal setup overhead. 1. Gong — 4.7/5 (6,600+ reviews): Revenue intelligence with deal-pattern coaching 2. Fathom — 5/5 (6,800+ reviews): AI meeting summaries with frictionless capture 3. Agentforce Sales (formerly Salesforce Sales Cloud) — 4.4/5 (25,800+ reviews): Conversation intelligence inside CRM workflows 4. HubSpot Sales Hub — 4.4/5 (13,800+ reviews): Conversation logging tied to native CRM 5. Substrata — 4.9/5 (1,000+ reviews): Behavioral signal analysis for deal dynamics *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversation Intelligence category. In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Small Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,498 reviews) | Revenue intelligence with deal-pattern coaching | "[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,895 reviews) | AI meeting summaries with frictionless capture | "[Excellent Free Plan, Solid Support, and a robust MCP](https://www.g2.com/survey_responses/fathom-review-13001468)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,652 reviews) | Conversation intelligence inside CRM workflows | "[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,253 reviews) | Conversation logging tied to native CRM | "[Comprehensive and User-Friendly CRM for Streamlined Sales Processes](https://www.g2.com/survey_responses/hubspot-sales-hub-review-9655871)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,093 reviews) | Behavioral signal analysis for deal dynamics | "[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)" | | 6 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | Contact-center CXA with conversation intelligence | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,587 reviews) | Agent workspace for intelligent outbound | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 9 | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5.0 (495 reviews) | Lightweight meeting transcription with broad integrations | "[Effortless Meeting Notes with Searchable Transcripts and Action Items](https://www.g2.com/survey_responses/otter-ai-review-13040224)" | | 10 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,216 reviews) | — | "[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)" | --- ## What Are the Most Common Questions About Conversation Intelligence Software? *AI-generated · Last updated: May 26, 2026* ### What what's the top-rated conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) stands out as the most frequently reviewed option in this dataset, and reviewers consistently mention call recording, AI-generated summaries, searchable transcripts, coaching support, and deal visibility. According to verified users, it helps teams stay present during calls, review customer conversations quickly, and improve follow-up consistency. G2 reviewers mention that Gong is especially useful for sales coaching, onboarding, and understanding customer needs across a large volume of conversations. At the same time, some users note a learning curve, occasional transcript inaccuracies, and sluggish search or loading at times, so buyers should weigh usability needs alongside depth of insight. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – used for call recording, AI summaries, coaching, forecasting, and searchable customer conversation review - [Fathom](https://www.g2.com/products/fathom-video) – favored for accurate meeting notes, action items, easy setup, and helping teams stay focused during calls - [Substrata](https://www.g2.com/products/substrata-substrata) – used to uncover buyer intent, sentiment, and hidden signals in sales conversations ### What is the best conversation monitoring software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the single strongest fit in this review set for conversation monitoring because reviewers repeatedly highlight visibility into calls, searchable transcripts, AI summaries, team coaching, and account-level insights. According to verified users, it helps teams monitor customer interactions without relying on memory, and it gives managers a way to review trends, compare rep performance, and identify important moments in conversations. G2 reviewers mention that it is especially valuable when teams need one place to revisit calls, understand deal progress, and improve messaging. Some users also mention that the amount of data can feel overwhelming at first and that some summaries still need review. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – widely used for monitoring sales calls, reviewing transcripts, and coaching teams with AI-generated insights - [Fathom](https://www.g2.com/products/fathom-video) – strong for meeting monitoring through accurate notes, transcripts, and follow-up task capture - [Substrata](https://www.g2.com/products/substrata-substrata) – suited to teams that want to monitor engagement shifts, sentiment, and buyer signals over time ### What leading conversation analysis software for small business? Based on G2 reviews, buyers looking for conversation analysis software for small business should focus on tools that balance ease of use, setup speed, and useful summaries. According to verified users, Fathom is often praised for simple setup, accurate notes, clear action items, and affordable positioning in reviews, while Gong is described as more feature rich for sales insight, coaching, and pipeline visibility. G2 reviewers mention that both products reduce manual note-taking and help teams review key moments after meetings. For smaller teams, ease of adoption and low admin overhead appear especially important in the feedback. Some reviewers also note that more advanced platforms can feel overwhelming or expensive, so fit depends on complexity and team maturity. ### What is the best conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the strongest overall pick in this dataset because it appears most often in recent reviews and is repeatedly described as useful for summaries, searchable transcripts, deal tracking, coaching, and cross-team visibility. According to verified users, it helps teams avoid manual notes, prep faster for follow-ups, and coach reps using real call data. G2 reviewers mention benefits across onboarding, forecasting, account review, and understanding customer pain points. They also mention some tradeoffs, including occasional transcript errors, slower loading in some cases, and a steeper learning curve due to the amount of data available. For buyers prioritizing depth and broad sales workflow support, it leads this review set. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – supports sales teams with conversation analysis, follow-up prep, coaching, and pipeline visibility - [Fathom](https://www.g2.com/products/fathom-video) – ideal for fast setup, clear meeting summaries, action items, and everyday note-taking efficiency - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading buyer intent, emotional cues, and hidden signals from conversations ### Which conversation intelligence app is the best? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the best-supported answer in this dataset for buyers asking for the best conversation intelligence app. According to verified users, it combines call recording, transcripts, AI summaries, coaching, account search, and deal insight in one place, which makes it practical for daily sales execution. G2 reviewers mention that it helps them stay present in meetings, revisit critical moments later, and improve follow-up quality without depending on handwritten notes. They also highlight its value for managers who need to coach teams or review deal health. A few users mention search lag, summary accuracy issues in some calls, and a heavier learning curve, but overall the feedback is strongest here. ### What is the best tool for analyzing customer conversations? Based on G2 reviews, the best tool for analyzing customer conversations depends on whether a buyer wants broad sales visibility or deeper behavioral signal detection. According to verified users, Gong is often used to analyze customer calls for pain points, follow-up actions, coaching opportunities, and deal movement, while Substrata is praised for uncovering intent, sentiment, and subtle changes in engagement. G2 reviewers mention that these tools help teams move beyond memory-based follow-up and instead work from searchable conversation data. They also point to practical benefits like better preparation, clearer handoffs, and stronger internal alignment. Some users note that highly detailed analytics can feel overwhelming at first, especially when teams are managing a large volume of conversations. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – helps teams analyze calls for customer needs, objections, next steps, and coaching moments - [Fathom](https://www.g2.com/products/fathom-video) – useful for extracting summaries, action items, and detailed transcripts from meetings - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading intent, emotional shifts, and relationship momentum from conversations ### What most effective conversation intelligence software to buy? Based on G2 reviews, the most effective conversation intelligence software to buy is the one that fits the buyer’s workflow and coaching needs. According to verified users, Gong is repeatedly associated with strong visibility into calls, account history, summaries, and coaching, while Fathom is frequently praised for easy setup, accurate notes, and immediate action items. G2 reviewers mention that both tools reduce manual note-taking and help teams move faster after meetings. Effectiveness in the reviews usually comes down to how well the product helps users find information quickly, stay present in conversations, and support better follow-up or training. Some users also mention the importance of balancing AI speed and insight quality with usability and rollout simplicity. ### What highly rated conversation intelligence solutions? Based on G2 reviews, highly rated conversation intelligence solutions in this dataset are commonly described as tools that automate note-taking, surface next steps, and help teams learn from customer calls at scale. According to verified users, Gong is often highlighted for sales visibility and coaching, Fathom for reliable summaries and action tracking, and Substrata for interpreting buyer sentiment and hidden signals. G2 reviewers mention that these solutions help reduce administrative work, improve internal collaboration, and make it easier to revisit conversations later. They also point out that accuracy and usability matter just as much as feature depth. In general, the most positively reviewed solutions are the ones that save time while making conversations easier to search, share, and act on. ### What conversation intelligence systems best recommended? Based on G2 reviews, the best recommended conversation intelligence systems are the ones buyers repeatedly mention for recording, summarizing, coaching, and surfacing insights from customer interactions. According to verified users, Gong is the most established recommendation in this dataset for sales-led use cases, while Fathom is often recommended for teams that need a lighter-weight experience with strong note accuracy and quick setup. G2 reviewers mention that recommended systems usually help them stay focused during calls, maintain a searchable conversation history, and improve consistency across follow-ups and team coaching. They also note that recommendation strength often depends on rollout fit, especially around learning curve, integration setup, and whether the team values straightforward summaries or more advanced insight layers. ### What top conversation intelligence platforms for business? Based on G2 reviews, top conversation intelligence platforms for business are those that support both individual productivity and team-level visibility. According to verified users, Gong is widely used for business conversations tied to pipeline, forecasting, training, and customer understanding, while Fathom is valued for meeting recaps, sharing notes, and helping teams stay organized without adding much setup burden. G2 reviewers mention that business users benefit most when platforms can capture conversations automatically, organize transcripts clearly, and help different teams act on the same information. Across the data, the top platforms are not just recording tools. They are used to improve coaching, strengthen handoffs, and make customer context easier to access across the organization. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – chosen by business teams for coaching, forecasting visibility, searchable call history, and follow-up support - [Fathom](https://www.g2.com/products/fathom-video) – helpful for business meetings that need fast summaries, action items, and easy sharing across teams - [Substrata](https://www.g2.com/products/substrata-substrata) – useful for businesses that want conversation intelligence focused on sentiment, intent, and stakeholder dynamics ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 197 ### Category Stats (Jul 2026) - **Average Rating**: 4.63/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Nimbata (+1.17%) - Among all products in this category, Nimbata recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 120,500+ Authentic Reviews - 197+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-07-06T12%3A21%3A08Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3326&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=21dbdb14e40343647dae04c0413ecd0d2ac1359751795e2f618c4f8955d47757&secure%5Burl%5D=https%3A%2F%2Fwww.callrail.com%2Fbenefits%2F&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Mindtickle](https://www.g2.com/products/mindtickle/reviews) Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com **Average Rating:** 4.7/5.0 **Total Reviews:** 2,216 **How Do G2 Users Rate Mindtickle?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Mindtickle?** - **Seller:** [MindTickle](https://www.g2.com/sellers/mindtickle) - **Company Website:** https://www.mindtickle.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @mindtickle (5,772 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2337411/ (685 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Therapy Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Enterprise, 29% Mid-Market #### What Are Mindtickle's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Intuitive (14 reviews) - Engagement (13 reviews) - Course Creation (11 reviews) - Knowledge Improvement (11 reviews) **Cons:** - Limited Features (13 reviews) - Integration Issues (8 reviews) - Learning Curve (6 reviews) - Slow Loading (5 reviews) - Admin Issues (4 reviews) ### What Do G2 Reviewers Say About Mindtickle? *AI-generated summary from verified user reviews* **Pros:** - Users find Mindtickle **simple and easy to use** , facilitating smooth navigation and effective real-time learning. - Users love the **intuitive design** of Mindtickle, making navigation and real-time learning seamless and effective. - Users appreciate the **easy engagement** with Mindtickle, benefiting from its user-friendly setup and valuable insights. - Users value the **comprehensive approach to course creation** in Mindtickle, enhancing skills and driving sales excellence. - Users find Mindtickle to be a **wonderful platform for knowledge improvement** , enhancing leadership skills and team mentoring. **Cons:** - Users note the **limited features** of Mindtickle, particularly struggling with integrations and lacking essential tools. - Users find **integration issues** with Mindtickle challenging, especially with CRM and LMS compatibility during onboarding. - Users note a **steep learning curve** with Mindtickle, due to its extensive features and complex interface. - Users experience **slow loading times** with Mindtickle, especially with heavy content, affecting their overall productivity. - Users find **admin issues** in Mindtickle challenging, citing difficulties with user management and complex feature setups. #### What Are Recent G2 Reviews of Mindtickle? **"[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)"** **Rating:** 5.0/5.0 stars *— Ravindran G.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12908229) --- **"[Mindtickle enhances sales performance through ongoing learning opportunities](https://www.g2.com/survey_responses/mindtickle-review-12946564)"** **Rating:** 5.0/5.0 stars *— Wolf S.* [Read full review](https://www.g2.com/survey_responses/mindtickle-review-12946564) --- #### What Are G2 Users Discussing About Mindtickle? - [What innovative techniques are corporate trainers employing with Mindtickle for effective sales enablement?](https://www.g2.com/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment - [What is Mindtickle used for?](https://www.g2.com/discussions/what-is-mindtickle-used-for) - [What is Enable.us used for?](https://www.g2.com/discussions/what-is-enable-us-used-for) ### 2. [Sybill.ai](https://www.g2.com/products/sybill-ai/reviews) Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technologies, Sybill transforms the way sales professionals interact with data and clients, making it an essential tool for modern sales environments. This AI-driven platform is particularly beneficial for sales teams looking to optimize their workflows and improve communication with customers. It caters to a diverse audience, including small businesses and large enterprises, all seeking to enhance their sales strategies. Sybill's features are specifically designed to address common challenges faced by sales professionals, such as managing call notes, follow-ups, and CRM updates, thereby allowing teams to focus on building relationships rather than administrative tasks. One of the standout features of Sybill is 'Ask Sybill', which enables users to quickly understand key details from sales calls, including customer pain points and actionable items. This feature not only saves time but also ensures that critical information is captured accurately. Additionally, the Automated CRM Notes functionality allows sales representatives to have their notes automatically populated into their CRM systems, significantly boosting efficiency and reducing the risk of human error. Sybill also offers AI-Generated Follow-Up Emails, which streamline the communication process by allowing sales teams to spend more time engaging with clients rather than drafting emails. The platform's Automatic CRM updates cover over 30 fields, utilizing data from multiple calls and emails to keep customer records current and comprehensive. These capabilities contribute to enhanced win rates by providing immediate insights into call outcomes, enabling teams to strategize more effectively. Moreover, Sybill facilitates a faster ramp-up for new team members by increasing visibility into past interactions and customer data. This feature shortens the learning curve for new sales representatives, allowing them to become productive more quickly. Trusted by over 450 leading global companies, including industry giants, Sybill is recognized for its ability to elevate customer engagement and drive superior sales performance. By integrating Sybill into their operations, sales teams can harness the power of AI to enhance their effectiveness and achieve their goals. **Average Rating:** 4.8/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Sybill.ai?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Sybill.ai?** - **Seller:** [Sybill](https://www.g2.com/sellers/sybill) - **Company Website:** https://www.sybill.ai - **Year Founded:** 2021 - **HQ Location:** Mountain View, US - **Twitter:** @sybill_ai (81 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sybill/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, CEO - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 66% Small-Business, 33% Mid-Market #### What Are Sybill.ai's Pros and Cons? **Pros:** - Accuracy (2 reviews) - Call Recording (2 reviews) - Ease of Use (2 reviews) - Time-saving (2 reviews) - Action Items (1 reviews) **Cons:** - Accuracy Issues (1 reviews) - AI Limitations (1 reviews) - Call Issues (1 reviews) - Call Limitations (1 reviews) - Confusion (1 reviews) ### What Do G2 Reviewers Say About Sybill.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Sybill.ai, significantly improving their focus and decision-making during calls and meetings. - Users love the **quick and seamless call recording** of Sybill.ai, significantly enhancing their productivity and efficiency. - Users appreciate the **ease of use** of Sybill.ai, enjoying quick setup and seamless integration with their existing workflows. - Users appreciate the **time-saving features** of Sybill.ai, allowing greater focus on interactions and informed decision-making. - Users value the **engagement scoring** feature, desiring enhanced coaching plans to improve speaking and connection skills. **Cons:** - Users find **accuracy issues** in Sybill.ai's call identification, complicating effective classification and limiting useful insights. - Users are frustrated by the **limitations of AI** , including call recording caps and inaccuracy in generated action items. - Users find that **call classification issues** hinder their ability to utilize the tool effectively during different types of calls. - Users are frustrated by **call limitations** , including recording duration and ineffective summarization of action items. - Users find the **content sharing of calls cumbersome** , which adds to the overall frustration with Sybill.ai. #### What Are Recent G2 Reviews of Sybill.ai? **"[Best Meeting Assistant That Saves Me a Ton of Time + Keeps My Messaging Sharp](https://www.g2.com/survey_responses/sybill-ai-review-11275732)"** **Rating:** 5.0/5.0 stars *— Mandy M.* [Read full review](https://www.g2.com/survey_responses/sybill-ai-review-11275732) --- **"[Sybill.ai Makes Meeting Notes Effortless with Transcripts and Action Items](https://www.g2.com/survey_responses/sybill-ai-review-12938321)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/sybill-ai-review-12938321) --- ### 3. [Jiminny](https://www.g2.com/products/jiminny/reviews) Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 927 **How Do G2 Users Rate Jiminny?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Jiminny?** - **Seller:** [Jiminny](https://www.g2.com/sellers/jiminny) - **Company Website:** https://www.jiminny.com - **Year Founded:** 2016 - **HQ Location:** London, England - **Twitter:** @JiminnyInc (384 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10815921/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Mid-Market, 31% Small-Business #### What Are Jiminny's Pros and Cons? **Pros:** - Helpful (168 reviews) - Ease of Use (146 reviews) - Call Recording (134 reviews) - AI Summary (106 reviews) - Recording (94 reviews) **Cons:** - Call Issues (71 reviews) - AI Inaccuracy (58 reviews) - Accuracy Issues (57 reviews) - AI Limitations (25 reviews) - Poor Transcription (25 reviews) ### What Do G2 Reviewers Say About Jiminny? *AI-generated summary from verified user reviews* **Pros:** - Users find Jiminny's **helpful customer support** impressive, resolving issues quickly and enhancing their overall experience. - Users find Jiminny's **ease of use** exceptional, facilitating seamless integration and effortless access to recorded content. - Users appreciate the **call recording feature** of Jiminny for its ability to provide valuable insights and clarity. - Users appreciate the **effective AI summaries** of calls, enhancing their ability to review key topics and follow-ups. - Users love the **clear recordings and transcripts** , enhancing learning and making access to previous calls effortless. **Cons:** - Users experience **call issues** with Jiminny, facing delays and difficulty in tagging and locating specific calls. - Users experience **AI inaccuracy** issues, requiring specificity for results and facing challenges with detail recognition. - Users report **accuracy issues** with Jiminny, particularly with accents, background noise, and incorrect detail recognition. - Users find the **AI limitations** of Jiminny affect customization and nuanced conversations, requiring specificity for better results. - Users experience **poor transcription accuracy** with Jiminny, leading to confusion and misinterpretation of discussions. #### What Are Recent G2 Reviews of Jiminny? **"[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)"** **Rating:** 4.5/5.0 stars *— Mathilde L.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816) --- **"[AI-Powered Call Insights with Accurate Highlights, Summaries, and CRM Integration](https://www.g2.com/survey_responses/jiminny-review-12917847)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12917847) --- #### What Are G2 Users Discussing About Jiminny? - [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment ### 4. [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,587 **How Do G2 Users Rate Nooks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Nooks?** - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** https://www.nooks.ai/ - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Nooks's Pros and Cons? **Pros:** - Time-saving (373 reviews) - Ease of Use (356 reviews) - Efficiency (328 reviews) - Features (235 reviews) - Lead Generation (207 reviews) **Cons:** - Call Issues (200 reviews) - Dialer Issues (103 reviews) - Missing Features (74 reviews) - Dialer Limitations (60 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving features** of Nooks, significantly enhancing their efficiency and workflow management. - Users find Nooks **easy to use** , with a beginner-friendly interface and intuitive features that simplify tasks. - Users find Nooks' **efficiency** impressive, notably saving time with its intuitive features and streamlined workflow. - Users praise the **efficient parallel dialing** feature of Nooks, enhancing call volume and boosting meaningful conversations. - Users value the **efficient lead generation** capabilities of Nooks, streamlining calling processes and enhancing productivity. **Cons:** - Users experience **call issues** with Nooks, including slow connections and frustrating glitches affecting communication effectiveness. - Users experience **dialer issues** with Nooks, including unflagged wrong numbers and problems with call handling. - Users find **missing features** in Nooks, such as limited sorting options and a lack of multi-tab operation. - Users face **dialer limitations** with Nooks, including integration issues and difficulties in customizing their dialing experience. - Users often face **connection issues** with Nooks, leading to delays and dropped calls during important communications. #### What Are Recent G2 Reviews of Nooks? **"[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)"** **Rating:** 5.0/5.0 stars *— Jawad R.* [Read full review](https://www.g2.com/survey_responses/nooks-review-13036332) --- **"[Nooks’ AI Assistant and Unified Workspace Transformed Our Prospecting Speed](https://www.g2.com/survey_responses/nooks-review-12899606)"** **Rating:** 5.0/5.0 stars *— William S.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12899606) --- ### 5. [MeetGeek](https://www.g2.com/products/meetgeek/reviews) MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversation while it writes down all the important details for you. Now it’s easy to share customer feedback, requirements, or important updates with your team. They can easily stay in the loop and share knowledge while having fewer meetings. Using conversation analytics and tailored tips, you can finally understand where your meetings suffer and take action to improve them over time. Ideal for: - Consultants & Agencies - Focus on running high-quality consulting sessions, while all important information is automatically captured for you. - Sales & Account Managers - Extract insights from sales calls to enrich your CRM with more data to close deals faster. - Hiring & Recruiting - Focus on candidates’ competencies, instead of note-taking and make hiring decisions faster. **Average Rating:** 4.6/5.0 **Total Reviews:** 487 **How Do G2 Users Rate MeetGeek?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MeetGeek?** - **Seller:** [MeetGeek](https://www.g2.com/sellers/meetgeek) - **Company Website:** https://meetgeek.ai - **Year Founded:** 2020 - **HQ Location:** EU, RO - **Twitter:** @MeetgeekA (248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/meetgeek-ai/about (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 78% Small-Business, 20% Mid-Market #### What Are MeetGeek's Pros and Cons? **Pros:** - AI Summary (30 reviews) - Ease of Use (23 reviews) - Accuracy (15 reviews) - Action Items (15 reviews) - Meetings (15 reviews) **Cons:** - Meeting Management (9 reviews) - Limited Language Support (8 reviews) - AI Inaccuracy (7 reviews) - Accuracy Issues (6 reviews) - Inaccurate Summarization (6 reviews) ### What Do G2 Reviewers Say About MeetGeek? *AI-generated summary from verified user reviews* **Pros:** - Users value the **structured summaries and AI transcription** of MeetGeek, enhancing collaboration and coaching effectiveness. - Users find MeetGeek extremely **easy to use** , offering clear notes and quick access to customer support. - Users value the **accuracy in organizing and summarizing meetings** , making MeetGeek an invaluable tool for productivity. - Users find MeetGeek's **effective action item extraction** invaluable for clear follow-up and focused meetings. - Users love the **efficient meeting summaries** in MeetGeek, enhancing collaboration and making follow-ups easier. **Cons:** - Users experience **meeting management issues** with MeetGeek, struggling with naming and bot performance during sessions. - Users express concerns about **limited language support** , preferring multiple languages for transcriptions and meeting notes. - Users find the **AI inaccuracies** in translation hinder effective communication, causing confusion and irrelevant outputs during meetings. - Users report **accuracy issues** with AI translation and meeting transcripts, impacting overall functionality and satisfaction. - Users note that the **summarization can be inaccurate** , leading to occasional misunderstandings of conversation context. #### What Are Recent G2 Reviews of MeetGeek? **"[Powerful, User-Friendly Scheduling with Smart AI and Seamless Calendar Integration](https://www.g2.com/survey_responses/meetgeek-review-12863529)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12863529) --- **"[Easy to Use, Highly Customizable Meeting Emails and Impressive Workflows](https://www.g2.com/survey_responses/meetgeek-review-12944158)"** **Rating:** 5.0/5.0 stars *— Amanda G.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12944158) --- #### What Are G2 Users Discussing About MeetGeek? - [What is Meetgeek.ai used for?](https://www.g2.com/discussions/what-is-meetgeek-ai-used-for) - 4 comments ### 6. [Modjo](https://www.g2.com/products/modjo/reviews) Modjo is an AI sales workspace and conversation-based sales intelligence solution that helps sales teams capture, analyze, and act on customer interactions to improve sales execution and data accuracy. Modjo automatically captures customer conversations across calls, meetings, and emails, and transforms them into structured, actionable insights. By relying on real interaction data rather than manual reporting, Modjo provides sales teams with a clearer and more reliable view of what is actually happening in their deals, opportunity by opportunity. The platform is designed for B2B sales teams, including sales representatives, sales managers, and revenue operations teams. Modjo supports use cases across the entire sales cycle: meeting preparation, qualification, deal reviews, follow-ups, handovers between teams. Modjo reduces the time salespeople spend on reporting by automating low-value administrative tasks such as conversation summaries, CRM updates, follow-up drafts. This allows teams to focus more on customer engagement, deal strategy, and execution. Modjo integrates directly into existing sales tools and CRM systems, including HubSpot and Salesforce, ensuring adoption without requiring workflow changes. Modjo’s AI analyzes customer conversations to surface key elements such as risks, objections, stakeholder involvement, engagement signals, next steps. These insights help sales teams base decisions on factual data drawn from conversations rather than subjective notes or incomplete CRM fields. The platform includes ready-to-use AI agents designed to support common sales tasks such as meeting preparation, deal analysis, follow-ups, pipeline reviews, account handovers. These agents can also be customized to match a company’s sales methodology and processes. Today, more than 550 companies across Europe, including Doctolib, Bouygues Telecom, Pennylane, and Qonto, use Modjo to improve sales execution, increase data reliability, and support sales teams with conversation-based intelligence throughout the sales cycle. **Average Rating:** 4.7/5.0 **Total Reviews:** 87 **How Do G2 Users Rate Modjo?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Modjo?** - **Seller:** [Modjo](https://www.g2.com/sellers/modjo) - **Year Founded:** 2019 - **HQ Location:** Paris, FR - **Twitter:** @Modjo (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/modjoai/ (81 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Small-Business, 42% Mid-Market #### What Are Modjo's Pros and Cons? **Pros:** - AI Summary (6 reviews) - Ease of Use (6 reviews) - Time-saving (6 reviews) - Automation (3 reviews) - Call Recording (3 reviews) **Cons:** - Accuracy Issues (2 reviews) - Admin Challenges (1 reviews) - AI Limitations (1 reviews) - Expensive (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Modjo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving AI summaries** of Modjo, enhancing focus on meetings and improving overall sales performance. - Users find Modjo to be **easy to use** with a friendly interface that simplifies daily operations and enhances productivity. - Users appreciate the **time-saving features** of Modjo, allowing them to focus on meetings instead of note-taking. - Users value the **automation features** of Modjo, significantly enhancing efficiency and improving customer engagement. - Users appreciate Modjo's **call recording capability** that enhances insight extraction and performance tracking effortlessly. **Cons:** - Users note **accuracy issues** with Modjo, as AI-generated emails feel lengthy and lack a natural tone. - Users suggest improvements on the **branding, colors, and admin interface** of Modjo for better usability. - Users face **inaccurate summaries** and limitations in email follow-up suggestions, impacting their overall experience with Modjo. - Users feel Modjo is **expensive** , though some believe the value justifies the price. - Users find the **learning curve steep** due to the overwhelming insights and rapid feature evolution of Modjo. #### What Are Recent G2 Reviews of Modjo? **"[“Ask Anything” + CRM Connectivity That Makes Meeting Prep Effortless](https://www.g2.com/survey_responses/modjo-review-12997102)"** **Rating:** 5.0/5.0 stars *— Jonathan D.* [Read full review](https://www.g2.com/survey_responses/modjo-review-12997102) --- **"[Modjo: Your Smart Assistant for Managing Meetings and Follow Ups](https://www.g2.com/survey_responses/modjo-review-12820437)"** **Rating:** 5.0/5.0 stars *— Samira K.* [Read full review](https://www.g2.com/survey_responses/modjo-review-12820437) --- #### What Are G2 Users Discussing About Modjo? - [What is Modjo used for?](https://www.g2.com/discussions/what-is-modjo-used-for) ### 7. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. **Average Rating:** 4.7/5.0 **Total Reviews:** 540 **How Do G2 Users Rate Convin.ai?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Convin.ai?** - **Seller:** [Convin](https://www.g2.com/sellers/convin) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @convin (12 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/convin/ (150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Policy Advisor - **Top Industries:** Education Management, Health, Wellness and Fitness - **Company Size:** 62% Enterprise, 32% Mid-Market #### What Are Convin.ai's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Accuracy (7 reviews) - User Interface (6 reviews) - Auditing Efficiency (5 reviews) - Auditing (4 reviews) **Cons:** - Auditing Issues (3 reviews) - Inadequate Reporting (3 reviews) - Call Issues (2 reviews) - Improvement Needed (2 reviews) - Inadequate AI Capabilities (2 reviews) ### What Do G2 Reviewers Say About Convin.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Convin.ai helpful for auditing calls and completing tasks smoothly. - Users commend the **high accuracy** of Convin.ai in capturing call details and providing reliable quality scores. - Users value the **user-friendly interface** of Convin.ai, enabling easy access to call stats and detailed insights. - Users find Convin.ai's **auditing efficiency** impressive, enjoying its user-friendly interface for effective call audits. - Users appreciate the **ease of use for auditing calls** , emphasizing its user-friendly interface and navigation for accurate data access. **Cons:** - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures, impacting overall accuracy. - Users find the **inadequate reporting** features limiting, with frustrating issues in data presentation and usability. - Users experience **call flow management issues** due to ineffective keyboard use during auditing, complicating navigation. - Users feel that **improvement is needed** in the solution, assistance, and referral sections, seeking more efficiency and speed. - Users face **inadequate AI capabilities** , struggling with keyboard usage and accuracy during data capturing and audits. #### What Are Recent G2 Reviews of Convin.ai? **"[Rapid Innovation and Tailored Automation with Convin](https://www.g2.com/survey_responses/convin-ai-review-12889807)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807) --- **"[Best AI for Customer Conversations](https://www.g2.com/survey_responses/convin-ai-review-12704239)"** **Rating:** 4.5/5.0 stars *— Anand P.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) --- #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### 8. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Helpful (74 reviews) - Customer Support (70 reviews) - Time-saving (52 reviews) - Automation (43 reviews) **Cons:** - Call Issues (29 reviews) - Missing Features (14 reviews) - Connection Issues (13 reviews) - Integration Issues (12 reviews) - Technical Issues (12 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Kixie PowerCall & SMS, enhancing productivity and integration with existing tools. - Users appreciate the **helpful features** of Kixie PowerCall & SMS, significantly boosting cold calling effectiveness and productivity. - Users praise Kixie's **excellent customer support** , noting helpful and encouraging assistance from the team. - Users value the **time-saving features** of Kixie PowerCall & SMS, enhancing efficiency in communication and CRM management. - Users praise the **automation features** of Kixie PowerCall & SMS, enhancing productivity and simplifying communication. **Cons:** - Users report **call and messaging navigation issues** that hinder efficiency and can lead to frustrating experiences. - Users wish for **missing features** like emailing and standalone app capabilities to enhance Kixie's functionality. - Users experience occasional **connection issues** which can disrupt workflow and require assistance from support for resolution. - Users report **integration issues** with Kixie, especially concerning data sync and compatibility with HubSpot. - Users experience occasional **technical issues** such as connectivity problems and data syncing that require support assistance. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 9. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 297 **How Do G2 Users Rate NUACOM?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.8/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (10 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , especially during onboarding and integration, enhancing overall efficiency. - Users praise the **ease of use** of NUACOM, highlighting helpful onboarding and user-friendly features for efficient call management. - Users find NUACOM's **helpful support** and intuitive features enhance their efficiency in managing customer calls. - Users appreciate the **easy setup** with quick onboarding and seamless transitions to NUACOM from their previous providers. - Users highly value the **efficient and friendly customer service** provided by NUACOM, enhancing their overall experience. **Cons:** - Users report frequent **call issues** , complicating communication and making configuration difficult and unintuitive. - Users are frustrated by the **call limitations** of NUACOM, affecting integration and accessibility during communications. - Users find NUACOM to be **high cost** especially when adding multiple extensions, despite its valuable features. - Users feel the lack of **missing features** like limited headset options and functionalities hampers their experience with Nuacom. - Users face **connection issues** with NUACOM, particularly regarding call delivery and network accessibility in certain locations. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 10. [Outdoo AI](https://www.g2.com/products/outdoo-ai/reviews) Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance tracking. Outdoo is designed for sales, customer success, support, and other revenue-generating teams that depend on effective conversations to drive results. The platform connects preparation, live interactions, and post-call evaluation into a single workflow. Teams can rehearse key scenarios before important meetings, apply skills in real customer conversations, and review performance afterward using standardized scoring and reinforcement. The system delivers AI-driven roleplay simulations based on real scenarios and deal context. Users receive structured feedback through unified scorecards that measure competencies across both simulated practice and live calls. Targeted micro-learning modules reinforce specific skill gaps, supporting onboarding, ongoing training, and continuous performance development. For managers and enablement leaders, Outdoo provides visibility into readiness, coaching activity, and skill progression across individuals and teams. Centralized dashboards connect practice data with execution outcomes. The platform integrates with learning management systems (LMS), customer relationship management (CRM) platforms, and conversation intelligence tools. It supports SCORM and xAPI standards and integrates with more than 120 enterprise systems. Key features include: \* AI-powered roleplay simulations grounded in real customer scenarios \* Unified scorecards for both practice sessions and live interactions \* Personalized micro-learning tied to skill gaps \* Manager dashboards for tracking readiness and coaching effectiveness \* Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance. **Average Rating:** 4.6/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Outdoo AI?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Outdoo AI?** - **Seller:** [Outdoo AI](https://www.g2.com/sellers/outdoo-ai) - **Company Website:** https://www.outdoo.ai/ - **Year Founded:** 2022 - **HQ Location:** San Francisco, US - **Twitter:** @OutdooAI (68 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outdooai/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 46% Mid-Market #### What Are Outdoo AI's Pros and Cons? **Pros:** - Ease of Use (67 reviews) - Helpful (47 reviews) - Recording (40 reviews) - Call Recording (36 reviews) - AI Summary (34 reviews) **Cons:** - Call Issues (17 reviews) - Accuracy Issues (15 reviews) - AI Inaccuracy (15 reviews) - Missing Features (11 reviews) - Recording Issues (11 reviews) ### What Do G2 Reviewers Say About Outdoo AI? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Outdoo AI makes it simple to fetch and analyze essential sales data. - Users find Outdoo AI **incredibly helpful** for enhancing call performance and refining sales pitches effectively. - Users value the **recording feature** of Outdoo AI, enabling efficient review and improvement of team meetings. - Users value the **detailed call recording and summaries** of Outdoo AI, enhancing focus during meetings and post-review efficiency. - Users appreciate the **time-saving AI meeting note summaries** that effectively capture key discussion points after meetings. **Cons:** - Users report **call issues** including inconsistent scoring, confusion in call joining, and lack of recording notifications. - Users have experienced **accuracy issues** with Outdoo AI ratings, where call scores often misrepresent actual performance. - Users experience **AI inaccuracy** with Outdoo AI, leading to misleading ratings and missed inputs during interactions. - Users note a **lack of customizable analytics** and express the need for better CRM integrations and transcription accuracy. - Users experience **recording issues** such as slow analysis times and transcription inaccuracies, impacting overall satisfaction. #### What Are Recent G2 Reviews of Outdoo AI? **"[Outdoo gives us unparalleled visibility into Sales conversations and pipeline progress](https://www.g2.com/survey_responses/outdoo-ai-review-11528226)"** **Rating:** 4.5/5.0 stars *— Luka B.* [Read full review](https://www.g2.com/survey_responses/outdoo-ai-review-11528226) --- **"[User-Friendly Automation That Boosts Productivity](https://www.g2.com/survey_responses/outdoo-ai-review-12971039)"** **Rating:** 4.5/5.0 stars *— Kishan K.* [Read full review](https://www.g2.com/survey_responses/outdoo-ai-review-12971039) --- #### What Are G2 Users Discussing About Outdoo AI? - [What is MeetRecord used for?](https://www.g2.com/discussions/what-is-meetrecord-used-for) - 1 comment ### 11. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 23% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of the Puzzel CX Platform, appreciating its simple interface and user-friendly design. - Users appreciate the **reliable and flexible contact centre solution** of Puzzel CX Platform, enhancing operational effectiveness and oversight. - Users commend the **exceptional customer support** from Puzzel, highlighting quick responses and valuable guidance throughout their experience. - Users highlight the **efficiency** of the Puzzel CX Platform, enabling effective management of complex call flows and operations. - Users value the **intuitive user interface** of Puzzel CX Platform, facilitating daily operations without overwhelming frontline staff. **Cons:** - Users note the **limited features** of Puzzel CX Platform, particularly in data insights and customization options. - Users note **limited customization** options within Puzzel CX, affecting reporting and overall functionality of the platform. - Users find the **complexity** of Puzzel CX Platform's setup and reporting features to be a significant challenge. - Users face a notable **learning curve** with the Puzzel CX Platform, making initial setups and feature mastery challenging. - Users experience **poor reporting** capabilities with Puzzel, needing manual work for comprehensive reports across multiple tools. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- ### 12. [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 **How Do G2 Users Rate CallMiner Eureka?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.8/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CallMiner Eureka?** - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** https://callminer.com/ - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner (3,247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/42084/ (337 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Mid-Market, 40% Enterprise #### What Are CallMiner Eureka's Pros and Cons? **Pros:** - Helpful (9 reviews) - Artificial Intelligence (6 reviews) - Ease of Use (6 reviews) - Improvement (6 reviews) - Innovation (6 reviews) **Cons:** - Accuracy Issues (3 reviews) - Learning Curve (3 reviews) - Steep Learning Curve (3 reviews) - Difficult Learning (2 reviews) - Difficult Reporting (2 reviews) ### What Do G2 Reviewers Say About CallMiner Eureka? *AI-generated summary from verified user reviews* **Pros:** - Users value the **insightfulness** of CallMiner Eureka, enabling efficient access to customer feedback and essential answers. - Users highly value CallMiner Eureka for its ability to deliver **meaningful insights** from every customer interaction, enhancing operations. - Users value the **ease of use** of CallMiner Eureka, appreciating its straightforward setup and intuitive interface. - Users commend the **robust speech analytics** of CallMiner Eureka, transforming customer interactions into valuable insights for improvement. - Users value the **innovation and integration capabilities** of CallMiner Eureka for enhancing operational efficiency and insights. **Cons:** - Users experience **accuracy issues** with transcriptions and sentiment analysis, affecting insights from complex audio data. - Users report a **steep learning curve** with CallMiner Eureka, requiring significant time and effort for effective usage. - Users face a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective utilization. - Users find the **difficult learning** curve of CallMiner Eureka requires significant commitment to master its functionality. - Users find **difficult reporting** due to cumbersome interfaces, slow exports, and issues with subscription updates needing recreation. #### What Are Recent G2 Reviews of CallMiner Eureka? **"[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)"** **Rating:** 5.0/5.0 stars *— Phil M.* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) --- **"[Endless Possibilities for Data Insights and Discovery](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) --- #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### 13. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. **Average Rating:** 4.6/5.0 **Total Reviews:** 218 **How Do G2 Users Rate Observe.AI?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Observe.AI?** - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** https://observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI (1,521 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18090845/ (342 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Outsourcing/Offshoring, Consumer Services - **Company Size:** 66% Mid-Market, 22% Small-Business #### What Are Observe.AI's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Efficiency (20 reviews) - Helpful (19 reviews) - Artificial Intelligence (16 reviews) - Coaching (16 reviews) **Cons:** - Accuracy Issues (16 reviews) - Inaccuracy (15 reviews) - Inaccurate Data Analysis (12 reviews) - Call Issues (7 reviews) - Missing Features (7 reviews) ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Observe.AI, finding it efficient and effective for reporting and insights. - Users value the **efficiency** of Observe.AI, streamlining performance analysis and enhancing customer interactions effortlessly. - Users find Observe.AI **extremely helpful** for analyzing calls, coaching, and enhancing collaboration with team members. - Users praise the **advanced AI features** of Observe.AI, enhancing agent performance and simplifying customer interaction analysis. - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through insightful analytics and suggestions. **Cons:** - Users experience **accuracy issues** with Observe.AI, facing problems with incomplete transcripts and misapplied word detection. - Users face **inaccuracy issues** with transcripts, leading to incomplete or incorrect verbatim from calls. - Users express frustration with **inaccurate data analysis** , citing unreliable detection and poor implementation leading to a lack of trust. - Users report **call issues** with Observe.AI, citing missed captures, poor audio handling, and unreliable keyword matching. - Users express concerns about **missing features** and limited language support, hindering the platform's potential. #### What Are Recent G2 Reviews of Observe.AI? **"[Turns Customer Conversations into Actionable Coaching Insights](https://www.g2.com/survey_responses/observe-ai-review-12263611)"** **Rating:** 5.0/5.0 stars *— Elizabeth H.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-12263611) --- **"[Faster and more efficient quality assessments](https://www.g2.com/survey_responses/observe-ai-review-13064474)"** **Rating:** 4.5/5.0 stars *— Guadalupe Gilberto X.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13064474) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 14. [Attention](https://www.g2.com/products/attention/reviews) Attention is an AI-native revenue orchestration platform designed to transform sales conversations into actions that drive deal closures — in real time, across your entire sales org. The platform integrates seamlessly with Zoom, Google Meet, and Microsoft Teams, as well as your CRM and email providers, to automatically capture every call and point of context so that no insight is ever lost. By transforming verbal interactions into structured, actionable data, Attention empowers sales teams to make smarter decisions and move faster at every stage of the revenue cycle. The platform serves sales representatives, team leaders, and revenue organizations looking to eliminate manual work, improve performance, and forecast with confidence. Its feature set spans call recording, CRM management, pipeline intelligence, coaching, and forecasting — covering the full revenue workflow in a single platform. Key features and capabilities include: CRM Autopopulation — Uses custom prompts to extract structured findings from every conversation and fill any CRM field the moment a call ends, maintaining a living, present-value record that updates continuously as new context emerges. Every field change is fully auditable, with a complete history of which conversations drove each update. Super Agent — Allows users to query a specific deal, account, or their entire recorded sales history in plain language and receive a structured, evidence-backed answer in seconds, without manually searching recordings or relying on incomplete notes. Scoring & Scorecards — Fully flexible scorecards built on custom prompts, with AI that automatically applies the right scorecard to the right call based on methodology and playbooks — making it straightforward to evaluate new initiatives and track rep development over time. Coaching — Surfaces where each rep excels and where they need development, with evidence drawn directly from call transcripts rather than manager observation alone. Forecasting — Grounds pipeline projections in what is actually being said in the field, with AI assigning forecast categories according to defined playbooks rather than relying on rep self-reporting. Attention also includes follow-up automation through a library of Revenue Agents, allowing teams to select pre-built automations or create custom ones using natural language. Generalized Insights synthesizes patterns across hundreds of conversations to surface organizational intelligence on demand. Together, these capabilities give revenue teams a more accurate, complete view of their pipeline and a systematic way to improve performance at every level of the organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Attention?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Attention?** - **Seller:** [Attention](https://www.g2.com/sellers/attention) - **Company Website:** https://www.attention.com - **Year Founded:** 2021 - **HQ Location:** New York - **Twitter:** @tryattention (237 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/attentiontech (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Mid-Market, 37% Small-Business #### What Are Attention's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Automation (15 reviews) - Helpful (15 reviews) - Customer Support (14 reviews) - Time-saving (13 reviews) **Cons:** - Missing Features (4 reviews) - Learning Curve (2 reviews) - Limited Features (2 reviews) - Linking Issues (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Attention? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Attention, streamlining workflows and enhancing productivity seamlessly for sales professionals. - Users value the **automation capabilities** of Attention, significantly enhancing productivity and streamlining workflows across the sales team. - Users find Attention **incredibly helpful** , appreciating its quick support and actionable insights for driving sales success. - Users praise the **super fast customer support** of Attention, noting their responsiveness and willingness to implement feedback. - Users love how Attention.tech provides **time-saving automation** by seamlessly tracking conversations and updating CRM, streamlining processes. **Cons:** - Users express frustration over the **missing features** in Attention, particularly the lack of a native Hubspot app and mobile support. - Users face a challenging **learning curve** initially, requiring significant setup to teach the AI tool effectively. - Users note the **limited features** of Attention, missing essential tools available in larger providers' mobile apps. - Users report **linking issues** with HubSpot deals during onboarding, though support quickly resolves these problems. - Users report **poor customer support** , highlighting issues like overcharging and unresolved call recording problems. #### What Are Recent G2 Reviews of Attention? **"[Genuinely saves the team hours every week](https://www.g2.com/survey_responses/attention-review-12724016)"** **Rating:** 4.0/5.0 stars *— Joaquin R.* [Read full review](https://www.g2.com/survey_responses/attention-review-12724016) --- **"[Instant, Insightful Call Summaries That Capture Strengths, Weaknesses, and Key Meeting Highlights](https://www.g2.com/survey_responses/attention-review-12475752)"** **Rating:** 4.0/5.0 stars *— Elad F.* [Read full review](https://www.g2.com/survey_responses/attention-review-12475752) --- ### 15. [Clari](https://www.g2.com/products/clari/reviews) Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,499 **How Do G2 Users Rate Clari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Clari?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 41% Enterprise #### What Are Clari's Pros and Cons? **Pros:** - Ease of Use (241 reviews) - Integrations (184 reviews) - Features (180 reviews) - Helpful (171 reviews) - SFDC Integration (141 reviews) **Cons:** - Salesforce Integration (131 reviews) - Not Intuitive (102 reviews) - Integration Issues (97 reviews) - Slow Loading (91 reviews) - Complexity (85 reviews) ### What Do G2 Reviewers Say About Clari? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Clari, allowing quick dashboard creation and simplified forecasting management. - Users value the **seamless integration with Salesforce** , enhancing workflow efficiency and simplifying access to sales opportunities. - Users value Clari's **advanced forecasting and analysis features** that enhance financial management and decision-making. - Users find Clari to be extremely **helpful for sales forecasting** , providing quick insights and simplifying reporting processes. - Users appreciate the **seamless SFDC integration** of Clari, simplifying deal updates and enhancing overall usability. **Cons:** - Users experience **inconsistent Salesforce data reflection** , leading to confusion and reliance on possibly delayed information. - Users find the **navigation unintuitive** , creating a steep learning curve and confusion for new users. - Users face **integration issues** with Clari, wishing for more control and efficiency without relying solely on Salesforce. - Users experience **slow loading** times, particularly when pulling updates from SFDC, impacting overall performance. - Users find **Clari's complexity** a challenge, particularly with its initial configuration and navigation difficulty. #### What Are Recent G2 Reviews of Clari? **"[Clari has met and exceed our expectations for our GTM Oganization](https://www.g2.com/survey_responses/clari-review-10775002)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/clari-review-10775002) --- **"[Clari Platform Review from a RevOps Perspective](https://www.g2.com/survey_responses/clari-review-12400239)"** **Rating:** 5.0/5.0 stars *— Matt D.* [Read full review](https://www.g2.com/survey_responses/clari-review-12400239) --- #### What Are G2 Users Discussing About Clari? - [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments ### 16. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,356 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.4/10) - **AI Text Summarization:** 7.4/10 (Category avg: 8.7/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** invaluable, making setup and communication seamless and intuitive. - Users value the **seamless integration** of calling, SMS, and CRM, enhancing organization and saving time in communication. - Users appreciate how JustCall enhances **business communication** with seamless integration and smooth setup, boosting efficiency. - Users praise JustCall for its **excellent customer support** , resolving issues quickly and providing effective follow-up service. - Users value the **quick call management** of JustCall, praising its user-friendly interface and seamless CRM integrations. **Cons:** - Users face frequent **call issues** with JustCall, including lag, transfer difficulties, and challenges with monitoring calls live. - Users experience **inconvenient call functionalities** , including multiple clicks for dials and potential call quality drops. - Users experience **connection issues** with JustCall, leading to call drops and interruptions during important conversations. - Users find the **missing features** of JustCall limit functionality, requiring extra steps and lacking customization options. - Users frequently experience **poor call quality** with JustCall, especially when internet connectivity is unstable. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 17. [Objectionly](https://www.g2.com/products/objectionly/reviews) Objectionly is an AI revenue intelligence and sales coaching platform built for SMB to mid market sales teams. As sales headcount gets larger, it becomes harder to keep up with call review and quality control of the sales team for sales leaders, so Objectionly automates this. It connects to your existing call recording stack and analyzes your sales calls to give managers visibility into why deals are won or lost — without requiring them to manually review recordings. While tools like Gong exist that are similar to us, we aim to be affordable, easy to use, fast to set up, and designed for short sales cycles. The Problem It Solves Most sales managers have no real visibility into what's happening on their team's calls. They rely on rep self reporting, gut feel, or occasional call shadowing to identify coaching opportunities. Objectionly automates that process by surfacing objection patterns, rep performance gaps, and deal outcomes directly from your existing call data. What Makes It Different Objectionly is purpose built for high call volume, short sales cycle sales teams in mortgage, lending, insurance, & professional services — verticals where call quality directly drives revenue. Unlike general purpose conversation intelligence tools, Objectionly layers analytics and coaching intelligence on top of your existing recording setup, so there's no ripping and replacing your current stack. Key Features Sales call review takes forever, but what makes it so time consuming is finding the moments that matter. Objectionly surfaces these key moments that block deals from closing & dials from becoming set appointments, and allows you to click into them to immediately watch how reps are handling this. Even without watching, you can see what went wrong, and see the coaching feedback they need to implement to improve. Our other core feature is call scoring by using your exact sales scripts and playbooks. While we have call scoring using Sandler, BANT, SPIN selling, and MEDDPICC, most of our users love customizing their Objectionly account to their exact sales process. This allows you to see what aspect of the sales process each rep is struggling with, and how that actually affects set rates + close rates. Whether it's uncovering pain, handing objections, or the actual pitch, it'll show what reps do well at or struggle with most. **Average Rating:** 5.0/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Objectionly?** - **Customer Scoring:** 8.9/10 (Category avg: 8.4/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Objectionly?** - **Seller:** [Objectionly](https://www.g2.com/sellers/objectionly) - **Year Founded:** 2025 - **HQ Location:** Chicago, US - **LinkedIn® Page:** https://www.linkedin.com/company/objectionly/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Objectionly? **"[Objectionly Makes Sales Call Coaching Clear, Consistent, and Efficient](https://www.g2.com/survey_responses/objectionly-review-12856535)"** **Rating:** 5.0/5.0 stars *— Verified User in Primary/Secondary Education* [Read full review](https://www.g2.com/survey_responses/objectionly-review-12856535) --- **"[Supercharges Sales Efficiency with Seamless Compliance](https://www.g2.com/survey_responses/objectionly-review-12940868)"** **Rating:** 5.0/5.0 stars *— Ryan M.* [Read full review](https://www.g2.com/survey_responses/objectionly-review-12940868) --- ### 18. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 675 **How Do G2 Users Rate Sprinklr Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.3/10 (Category avg: 8.4/10) - **AI Text Summarization:** 6.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Service, finding it a simple yet powerful tool for improving CX. - Users love the **user-friendly interface** of Sprinklr, making social media management effortless and efficient. - Users value the **professional and cooperative team** behind Sprinklr, enhancing their experience with skilled support and services. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management of all channels in one interface. - Users value the **excellent customer support** from Sprinklr Service, praising its responsiveness and commitment to user experience. **Cons:** - Users find the platform's **complexity overwhelming** , particularly for smaller teams and new users requiring extensive training. - Users experience a **steep learning curve** with Sprinklr Service, requiring considerable training for effective platform usage. - Users experience **missing features** with Sprinklr Service, requiring native posting and facing performance issues during multi-tab use. - Users experience **slow loading** times with Sprinklr Service, impacting efficiency and usability during critical tasks. - Users face a **steep learning curve** with Sprinklr Service, making it challenging for new or small teams to adapt. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Love the features!](https://www.g2.com/survey_responses/sprinklr-service-review-11373889)"** **Rating:** 4.0/5.0 stars *— Megan L.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-11373889) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 19. [Mihup](https://www.g2.com/products/mihup/reviews) Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Mihup?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Mihup?** - **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) - **Year Founded:** 2016 - **HQ Location:** Kolkata, India - **Twitter:** @mihup_ai (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mihup/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are Mihup's Pros and Cons? **Pros:** - Accuracy (18 reviews) - Ease of Use (14 reviews) - Features (11 reviews) - Customer Support (9 reviews) - Efficiency (9 reviews) **Cons:** - User Interface Issues (12 reviews) - Complexity (7 reviews) - Improvement Needed (7 reviews) - Learning Curve (7 reviews) - Poor UI Design (7 reviews) ### What Do G2 Reviewers Say About Mihup? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Mihup, which enhances customer understanding and improves decision-making efficiency. - Users find Mihup **easy to use** , appreciating its user-friendly dashboard and automatic report generation capabilities. - Users value the **easy implementation** and **comprehensive features** of Mihup, enhancing their overall experience. - Users value the **proactive and knowledgeable customer support** of Mihup, ensuring effective use of the platform. - Users praise Mihup for its **efficient AI assistant** , which enhances productivity through seamless, intuitive interactions and automation. **Cons:** - Users find the **user interface lacking** , suggesting improvements for better intuitiveness and personalized reporting. - Users find the **complexity of configuration** challenging, especially for large datasets and advanced settings. - Users find that the **initial setup and training phase** of Mihup is time-consuming and requires better documentation. - Users find the **learning curve steep** due to the complex user interface and time-consuming initial setup. - Users find the **UI design poor** , noting messiness and difficulty in navigation, which detracts from the overall experience. #### What Are Recent G2 Reviews of Mihup? **"[Automates Audio Analysis, Boosts Service Quality](https://www.g2.com/survey_responses/mihup-review-12164341)"** **Rating:** 4.0/5.0 stars *— Erick Vincent Steve G.* [Read full review](https://www.g2.com/survey_responses/mihup-review-12164341) --- **"[Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights](https://www.g2.com/survey_responses/mihup-review-11831951)"** **Rating:** 5.0/5.0 stars *— andré P.* [Read full review](https://www.g2.com/survey_responses/mihup-review-11831951) --- ### 20. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 726 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.4/10) - **AI Text Summarization:** 6.8/10 (Category avg: 8.7/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (47 reviews) - Helpful (43 reviews) - Call Tracking (30 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (11 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of CTM, appreciating their prompt and helpful assistance whenever needed. - Users find CTM to have an **intuitive interface** and appreciate its straightforward usability with excellent support. - Users praise the **excellent support and user-friendly features** of CTM, enhancing their business operations and training. - Users value the **accurate call tracking** of CTM, enhancing campaign insights and optimizing marketing strategies effectively. - Users value the **user-friendly interface** of CTM and the exceptional responsiveness of customer support. **Cons:** - Users find the **learning curve steep** for CTM, making setup and integration challenging and time-consuming. - Users find the **complexity overwhelming** , with numerous features and a steep learning curve that hinders effective use. - Users find **difficult navigation** in CallTrackingMetrics challenging, particularly for new users trying to access various features. - Users find the **steep learning curve** of CTM challenging, impacting their ability to effectively utilize its features. - Users struggle with the **missing functionality** of preset templates and limited global number availability in CTM. #### What Are Recent G2 Reviews of CTM? **"[Outstanding Support, Ease of Use & Centralized Data](https://www.g2.com/survey_responses/ctm-review-11884549)"** **Rating:** 5.0/5.0 stars *— Kim F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-11884549) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 21. [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews) Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai **Average Rating:** 4.9/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Enthu.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.4/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Enthu.ai?** - **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks) - **Year Founded:** 2021 - **HQ Location:** Delaware, US - **Twitter:** @enthuAI (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enthuai (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 52% Small-Business, 48% Mid-Market #### What Are Enthu.ai's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Action Items (1 reviews) - Artificial Intelligence (1 reviews) - Call Quality (1 reviews) - Data Management (1 reviews) **Cons:** - AI Limitations (1 reviews) - Call Issues (1 reviews) - Call Limitations (1 reviews) - Language Limitations (1 reviews) ### What Do G2 Reviewers Say About Enthu.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high accuracy** of Enthu.ai, enhancing understanding and efficiency in customer interactions and operations. - Users find Enthu.ai to be a **game-changer** , enhancing operations with efficient voice-to-text conversion and insightful analytics. - Users find Enthu.ai to offer **powerful voice-to-text conversion** and valuable insights, enhancing operational efficiency and understanding. - Users praise the **call quality** of Enthu.ai, finding it enhances understanding and efficiency in operations. - Users highlight the **efficient data management** of Enthu.ai, significantly enhancing call processing and insights for better performance. **Cons:** - Users face **limitations in AI processing** due to a manual call upload approach and fixed upload constraints. - Users face challenges with **call issues** due to the manual upload process limiting efficient AI logic processing. - Users face challenges with **call limitations** due to the manual upload process and restricted upload numbers. - Users face **language limitations** due to manual call uploads, restricting efficient AI processing capabilities. #### What Are Recent G2 Reviews of Enthu.ai? **"[Efficient, Organized Call Grading and Team Coaching](https://www.g2.com/survey_responses/enthu-ai-review-12787512)"** **Rating:** 5.0/5.0 stars *— Naomi R.* [Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512) --- **"[Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings](https://www.g2.com/survey_responses/enthu-ai-review-12758507)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507) --- #### What Are G2 Users Discussing About Enthu.ai? - [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote ### 22. [Mediafly](https://www.g2.com/products/mediafly/reviews) Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readiness, and value selling solutions make up the most comprehensive revenue enablement platform on the market. Mediafly is the only vendor to effectively combine enablement and intelligence in a unified platform. All of our solutions include industry-leading, self-serve analytics. Mediafly is built on top of a revenue BI solution — if you can explain it in words, we can report on it and help you act on it. A lot of solutions trap the data — we want to help you extend its value. That’s how Mediafly uniquely connects enablement with intelligence. Mediafly is used daily by top B2B go-to-market teams to engage buyers, prepare sellers, quantify and communicate value, and continuously optimize sales force performance. Mediafly is trusted by a vast network of sales, marketing, customer success, enablement, and operations professionals at global organizations including Nestlé, ADP, Conagra, Intuit, Heineken, Sealed Air, Sony and NVIDIA. “Mediafly is a good fit for chief revenue officers and chief sales officers in technology, consumer packaged goods (CPG), media, manufacturing, healthcare, and financial services that want to deliver highly engaging, value-focused content to buyers and gain holistic insights into buyer-seller interactions.” The Forrester Wave™: Sales Content Solutions, Q4 2022 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,313 **How Do G2 Users Rate Mediafly?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.4/10) - **AI Text Summarization:** 5.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Mediafly?** - **Seller:** [Mediafly, Inc](https://www.g2.com/sellers/mediafly-inc) - **Year Founded:** 2006 - **HQ Location:** Chicago, IL - **Twitter:** @Mediafly (2,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1468444/ (138 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Operations Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 23% Enterprise #### What Are Mediafly's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Helpful (13 reviews) - Sharing Ease (11 reviews) - Easy Sharing (10 reviews) - Easy Access (8 reviews) **Cons:** - Missing Features (7 reviews) - Learning Curve (6 reviews) - Limitations (5 reviews) - Not Intuitive (5 reviews) - Slow Loading (5 reviews) ### What Do G2 Reviewers Say About Mediafly? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **ease of use** of Mediafly, finding the interface visually appealing and user-friendly. - Users appreciate the **easy document sharing** and access on Mediafly, enhancing professionalism in client communications. - Users value the **sharing ease** of Mediafly, enabling secure and professional document delivery to clients effortlessly. - Users enjoy the **easy sharing** capabilities of Mediafly, providing professional access to documents anytime, anywhere. - Users appreciate the **easy access** to documents on Mediafly, enhancing organization and sharing with clients. **Cons:** - Users desire **missing features** like customizable dashboards and improved search flexibility for a better experience. - Users experience a **steep learning curve** with Mediafly, affecting usability and ease of navigation. - Users face **navigation challenges** and difficulties with the search feature, making the Mediafly experience less seamless. - Users find Mediafly **not intuitive** , noting clunky navigation and a confusing interface that hinders regular use. - Users experience **slow loading times** , particularly when downloading files or opening documents, which hampers usability. #### What Are Recent G2 Reviews of Mediafly? **"[Sharing with clients made easy](https://www.g2.com/survey_responses/mediafly-review-10761880)"** **Rating:** 4.0/5.0 stars *— Katie B.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10761880) --- **"[I love Mediafly for Easy Sales!](https://www.g2.com/survey_responses/mediafly-review-10282198)"** **Rating:** 5.0/5.0 stars *— Jen R.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10282198) --- ### 23. [Salesken](https://www.g2.com/products/salesken/reviews) Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities. **Average Rating:** 4.9/5.0 **Total Reviews:** 386 **How Do G2 Users Rate Salesken?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.8/10 (Category avg: 8.4/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesken?** - **Seller:** [Salesken](https://www.g2.com/sellers/salesken) - **Year Founded:** 2018 - **HQ Location:** New York, New York - **Twitter:** @SaleskenAi (117 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesken/about (84 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales, Sales Executive - **Top Industries:** Education Management, E-Learning - **Company Size:** 57% Mid-Market, 37% Enterprise #### What Are Salesken's Pros and Cons? **Pros:** - Helpful (11 reviews) - Feedback Management (7 reviews) - AI Summary (6 reviews) - Automation (6 reviews) - Efficiency (6 reviews) **Cons:** - Call Issues (2 reviews) - Call Limitations (2 reviews) - Poor Transcription (2 reviews) - Recording Issues (2 reviews) - Accuracy Issues (1 reviews) ### What Do G2 Reviewers Say About Salesken? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **performance boost** Salesken provides, enhancing sales team productivity and efficiency with real-time insights. - Users value the **real-time feedback management** of Salesken, enhancing productivity and optimizing sales team performance. - Users value the **AI-driven insights** of Salesken, enhancing productivity and improving call effectiveness in sales teams. - Users value the **automation features** of Salesken, enhancing productivity through real-time feedback and actionable insights. - Users praise the **efficiency** of Salesken, highlighting its ability to boost team performance with actionable, real-time insights. **Cons:** - Users seek improved **call connectivity issues** with Salesken, as disconnections disrupt their experience significantly. - Users desire more **customization options for calls** , citing issues with connections affecting their experience. - Users express frustration over **poor transcription** , detracting from their overall experience with Salesken. - Users are frustrated with **recording issues** , particularly problems with transcripts and occasional call connection failures. - Users experience **accuracy issues** with transcripts, leading to frustration and dissatisfaction with Salesken's overall performance. #### What Are Recent G2 Reviews of Salesken? **"[Turn Your Sales Reps Into Rock Stars.](https://www.g2.com/survey_responses/salesken-review-10386293)"** **Rating:** 5.0/5.0 stars *— Madhan k.* [Read full review](https://www.g2.com/survey_responses/salesken-review-10386293) --- **"[Real-Time Call Insights and AI Coaching That Boost Sales Performance](https://www.g2.com/survey_responses/salesken-review-12599904)"** **Rating:** 5.0/5.0 stars *— Anup K.* [Read full review](https://www.g2.com/survey_responses/salesken-review-12599904) --- #### What Are G2 Users Discussing About Salesken? - [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for) ### 24. [evaluagent](https://www.g2.com/products/evaluagent/reviews) evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 437 **How Do G2 Users Rate evaluagent?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.9/10 (Category avg: 8.4/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind evaluagent?** - **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent) - **Company Website:** https://www.evaluagent.com/ - **Year Founded:** 2012 - **HQ Location:** Middlesbrough, GB - **Twitter:** @evaluagent (1,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2505438/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Ambassador, Quality Assurance Manager - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Mid-Market, 17% Enterprise #### What Are evaluagent's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Helpful (39 reviews) - User Interface (34 reviews) - Improvement (24 reviews) - Navigation Ease (24 reviews) **Cons:** - Missing Features (15 reviews) - Layout Issues (14 reviews) - Not Intuitive (13 reviews) - Complexity (12 reviews) - Filtering Issues (12 reviews) ### What Do G2 Reviewers Say About evaluagent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of evaluagent, enjoying clear checklists and user-friendly feedback options. - Users find EvaluAgent **incredibly helpful and user-friendly** , appreciating its insightful features and easy data management. - Users appreciate the **user-friendly interface** of evaluagent, which enhances their learning and motivates performance effectively. - Users value the **intuitive interface** of EvaluAgent, making phone call reviews and customer service improvement effortless. - Users appreciate the **easy navigation** of EvaluAgent, allowing effortless access to feedback and insights. **Cons:** - Users feel the lack of **key features** in Evaluagent limits its effectiveness as a comprehensive QA solution. - Users find the **layout issues** of EvaluAgent hinder navigation and overall user experience, especially on mobile devices. - Users find EvaluAgent's interface **not intuitive** , making navigation challenging, especially for newcomers, due to its clunky design. - Users find the **complexity of advanced features** in Evaluagent overwhelming, making it challenging for new users to navigate. - Users experience **filtering issues** with Evaluagent, finding the current system confusing and limiting for basic reporting needs. #### What Are Recent G2 Reviews of evaluagent? **"[Combines Automation with Actionable Insights for QA](https://www.g2.com/survey_responses/evaluagent-review-12574995)"** **Rating:** 5.0/5.0 stars *— Wilson L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995) --- **"[User-Friendly Features That Transformed Our Call Center Operations](https://www.g2.com/survey_responses/evaluagent-review-13017982)"** **Rating:** 4.5/5.0 stars *— Imelda L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982) --- #### What Are G2 Users Discussing About evaluagent? - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments ### 25. [Abstrakt Software](https://www.g2.com/products/abstrakt-software/reviews) Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time. **Average Rating:** 4.7/5.0 **Total Reviews:** 84 **How Do G2 Users Rate Abstrakt Software?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.5/10 (Category avg: 8.4/10) - **AI Text Summarization:** 6.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Abstrakt Software?** - **Seller:** [ABSTRAKT](https://www.g2.com/sellers/abstrakt) - **Year Founded:** 2020 - **HQ Location:** Phoenix, US - **Twitter:** @abstrakt_ai (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/abstraktsoftware/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 54% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Abstrakt Software? **"[Best AI out there, and game changing tool to have.](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)"** **Rating:** 5.0/5.0 stars *— Eduardo C.* [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8764915) --- **"[Game-changing tool!](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)"** **Rating:** 5.0/5.0 stars *— Samuel N.* [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8746877) --- #### What Are G2 Users Discussing About Abstrakt Software? - [How has Abstrakt Software supported your sales and marketing efforts, and what features do you find most effective?](https://www.g2.com/discussions/how-has-abstrakt-software-supported-your-sales-and-marketing-efforts-and-what-features-do-you-find-most-effective) - [What is abstract for designers?](https://www.g2.com/discussions/what-is-abstract-for-designers) - [How do abstracts work?](https://www.g2.com/discussions/how-do-abstracts-work) - 1 comment - [What is abstract software?](https://www.g2.com/discussions/abstrakt-software-what-is-abstract-software) - 1 comment - [What is abstract software used for?](https://www.g2.com/discussions/what-is-abstract-software-used-for) - 1 comment ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**