# Best Conversation Intelligence Software for Small Business - Page 2 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best conversation intelligence software in 2026 is Gong, rated 4.7 out of 5 on G2 based on 6,600+ verified reviews. For teams prioritizing frictionless meeting capture, Fathom delivers a 5.0 rating with AI-powered summaries that require minimal setup overhead. 1. Gong — 4.7/5 (6,600+ reviews): Revenue intelligence with deal-pattern coaching 2. Fathom — 5/5 (6,800+ reviews): AI meeting summaries with frictionless capture 3. Agentforce Sales (formerly Salesforce Sales Cloud) — 4.4/5 (25,800+ reviews): Conversation intelligence inside CRM workflows 4. HubSpot Sales Hub — 4.4/5 (13,800+ reviews): Conversation logging tied to native CRM 5. Substrata — 4.9/5 (1,000+ reviews): Behavioral signal analysis for deal dynamics *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversation Intelligence category. In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Small Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,504 reviews) | Revenue intelligence with deal-pattern coaching | "[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,917 reviews) | AI meeting summaries with frictionless capture | "[Exceptional Meeting Summaries and Notes, Seamless Meeting Recordings](https://www.g2.com/survey_responses/fathom-review-13075632)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,666 reviews) | Conversation intelligence inside CRM workflows | "[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,264 reviews) | Conversation logging tied to native CRM | "[Solid CRM for managing the entire sales process](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13087547)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,093 reviews) | Behavioral signal analysis for deal dynamics | "[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)" | | 6 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,441 reviews) | Contact-center CXA with conversation intelligence | "[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,618 reviews) | Agent workspace for intelligent outbound | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 9 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,238 reviews) | — | "[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)" | | 10 | [Otter.ai](https://www.g2.com/products/otter-ai/reviews) | 4.4/5.0 (496 reviews) | Lightweight meeting transcription with broad integrations | "[Otter.ai Boosts Productivity with Real-Time Transcription and Automatic Summaries](https://www.g2.com/survey_responses/otter-ai-review-13091867)" | --- ## What Are the Most Common Questions About Conversation Intelligence Software? *AI-generated · Last updated: May 26, 2026* ### What what's the top-rated conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) stands out as the most frequently reviewed option in this dataset, and reviewers consistently mention call recording, AI-generated summaries, searchable transcripts, coaching support, and deal visibility. According to verified users, it helps teams stay present during calls, review customer conversations quickly, and improve follow-up consistency. G2 reviewers mention that Gong is especially useful for sales coaching, onboarding, and understanding customer needs across a large volume of conversations. At the same time, some users note a learning curve, occasional transcript inaccuracies, and sluggish search or loading at times, so buyers should weigh usability needs alongside depth of insight. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – used for call recording, AI summaries, coaching, forecasting, and searchable customer conversation review - [Fathom](https://www.g2.com/products/fathom-video) – favored for accurate meeting notes, action items, easy setup, and helping teams stay focused during calls - [Substrata](https://www.g2.com/products/substrata-substrata) – used to uncover buyer intent, sentiment, and hidden signals in sales conversations ### What is the best conversation monitoring software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the single strongest fit in this review set for conversation monitoring because reviewers repeatedly highlight visibility into calls, searchable transcripts, AI summaries, team coaching, and account-level insights. According to verified users, it helps teams monitor customer interactions without relying on memory, and it gives managers a way to review trends, compare rep performance, and identify important moments in conversations. G2 reviewers mention that it is especially valuable when teams need one place to revisit calls, understand deal progress, and improve messaging. Some users also mention that the amount of data can feel overwhelming at first and that some summaries still need review. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – widely used for monitoring sales calls, reviewing transcripts, and coaching teams with AI-generated insights - [Fathom](https://www.g2.com/products/fathom-video) – strong for meeting monitoring through accurate notes, transcripts, and follow-up task capture - [Substrata](https://www.g2.com/products/substrata-substrata) – suited to teams that want to monitor engagement shifts, sentiment, and buyer signals over time ### What leading conversation analysis software for small business? Based on G2 reviews, buyers looking for conversation analysis software for small business should focus on tools that balance ease of use, setup speed, and useful summaries. According to verified users, Fathom is often praised for simple setup, accurate notes, clear action items, and affordable positioning in reviews, while Gong is described as more feature rich for sales insight, coaching, and pipeline visibility. G2 reviewers mention that both products reduce manual note-taking and help teams review key moments after meetings. For smaller teams, ease of adoption and low admin overhead appear especially important in the feedback. Some reviewers also note that more advanced platforms can feel overwhelming or expensive, so fit depends on complexity and team maturity. ### What is the best conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the strongest overall pick in this dataset because it appears most often in recent reviews and is repeatedly described as useful for summaries, searchable transcripts, deal tracking, coaching, and cross-team visibility. According to verified users, it helps teams avoid manual notes, prep faster for follow-ups, and coach reps using real call data. G2 reviewers mention benefits across onboarding, forecasting, account review, and understanding customer pain points. They also mention some tradeoffs, including occasional transcript errors, slower loading in some cases, and a steeper learning curve due to the amount of data available. For buyers prioritizing depth and broad sales workflow support, it leads this review set. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – supports sales teams with conversation analysis, follow-up prep, coaching, and pipeline visibility - [Fathom](https://www.g2.com/products/fathom-video) – ideal for fast setup, clear meeting summaries, action items, and everyday note-taking efficiency - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading buyer intent, emotional cues, and hidden signals from conversations ### Which conversation intelligence app is the best? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the best-supported answer in this dataset for buyers asking for the best conversation intelligence app. According to verified users, it combines call recording, transcripts, AI summaries, coaching, account search, and deal insight in one place, which makes it practical for daily sales execution. G2 reviewers mention that it helps them stay present in meetings, revisit critical moments later, and improve follow-up quality without depending on handwritten notes. They also highlight its value for managers who need to coach teams or review deal health. A few users mention search lag, summary accuracy issues in some calls, and a heavier learning curve, but overall the feedback is strongest here. ### What is the best tool for analyzing customer conversations? Based on G2 reviews, the best tool for analyzing customer conversations depends on whether a buyer wants broad sales visibility or deeper behavioral signal detection. According to verified users, Gong is often used to analyze customer calls for pain points, follow-up actions, coaching opportunities, and deal movement, while Substrata is praised for uncovering intent, sentiment, and subtle changes in engagement. G2 reviewers mention that these tools help teams move beyond memory-based follow-up and instead work from searchable conversation data. They also point to practical benefits like better preparation, clearer handoffs, and stronger internal alignment. Some users note that highly detailed analytics can feel overwhelming at first, especially when teams are managing a large volume of conversations. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – helps teams analyze calls for customer needs, objections, next steps, and coaching moments - [Fathom](https://www.g2.com/products/fathom-video) – useful for extracting summaries, action items, and detailed transcripts from meetings - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading intent, emotional shifts, and relationship momentum from conversations ### What most effective conversation intelligence software to buy? Based on G2 reviews, the most effective conversation intelligence software to buy is the one that fits the buyer’s workflow and coaching needs. According to verified users, Gong is repeatedly associated with strong visibility into calls, account history, summaries, and coaching, while Fathom is frequently praised for easy setup, accurate notes, and immediate action items. G2 reviewers mention that both tools reduce manual note-taking and help teams move faster after meetings. Effectiveness in the reviews usually comes down to how well the product helps users find information quickly, stay present in conversations, and support better follow-up or training. Some users also mention the importance of balancing AI speed and insight quality with usability and rollout simplicity. ### What highly rated conversation intelligence solutions? Based on G2 reviews, highly rated conversation intelligence solutions in this dataset are commonly described as tools that automate note-taking, surface next steps, and help teams learn from customer calls at scale. According to verified users, Gong is often highlighted for sales visibility and coaching, Fathom for reliable summaries and action tracking, and Substrata for interpreting buyer sentiment and hidden signals. G2 reviewers mention that these solutions help reduce administrative work, improve internal collaboration, and make it easier to revisit conversations later. They also point out that accuracy and usability matter just as much as feature depth. In general, the most positively reviewed solutions are the ones that save time while making conversations easier to search, share, and act on. ### What conversation intelligence systems best recommended? Based on G2 reviews, the best recommended conversation intelligence systems are the ones buyers repeatedly mention for recording, summarizing, coaching, and surfacing insights from customer interactions. According to verified users, Gong is the most established recommendation in this dataset for sales-led use cases, while Fathom is often recommended for teams that need a lighter-weight experience with strong note accuracy and quick setup. G2 reviewers mention that recommended systems usually help them stay focused during calls, maintain a searchable conversation history, and improve consistency across follow-ups and team coaching. They also note that recommendation strength often depends on rollout fit, especially around learning curve, integration setup, and whether the team values straightforward summaries or more advanced insight layers. ### What top conversation intelligence platforms for business? Based on G2 reviews, top conversation intelligence platforms for business are those that support both individual productivity and team-level visibility. According to verified users, Gong is widely used for business conversations tied to pipeline, forecasting, training, and customer understanding, while Fathom is valued for meeting recaps, sharing notes, and helping teams stay organized without adding much setup burden. G2 reviewers mention that business users benefit most when platforms can capture conversations automatically, organize transcripts clearly, and help different teams act on the same information. Across the data, the top platforms are not just recording tools. They are used to improve coaching, strengthen handoffs, and make customer context easier to access across the organization. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – chosen by business teams for coaching, forecasting visibility, searchable call history, and follow-up support - [Fathom](https://www.g2.com/products/fathom-video) – helpful for business meetings that need fast summaries, action items, and easy sharing across teams - [Substrata](https://www.g2.com/products/substrata-substrata) – useful for businesses that want conversation intelligence focused on sentiment, intent, and stakeholder dynamics ## G2 Grid® for Conversation Intelligence Software ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=156120&focus%5B%5D=6227&focus%5B%5D=24724&focus%5B%5D=506&focus%5B%5D=109345&focus%5B%5D=3326&focus%5B%5D=5511&focus%5B%5D=1333617) Highlighted products: Fathom, HubSpot Sales Hub, Gong, Agentforce Sales (formerly Salesforce Sales Cloud), Otter.ai, CallRail, Talkdesk, and Substrata. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gong&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=otter-ai&focus%5B%5D=callrail&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&segment=small-business) ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 198 ### Category Stats (Jul 2026) - **Average Rating**: 4.62/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 120,700+ Authentic Reviews - 198+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-07-14T03%3A01%3A01Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=7398da1c841da7effa1cdb39014338e0e6b427ba816201f3d8a843a5fdc68eab&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [Sybill.ai](https://www.g2.com/products/sybill-ai/reviews) Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technologies, Sybill transforms the way sales professionals interact with data and clients, making it an essential tool for modern sales environments. This AI-driven platform is particularly beneficial for sales teams looking to optimize their workflows and improve communication with customers. It caters to a diverse audience, including small businesses and large enterprises, all seeking to enhance their sales strategies. Sybill's features are specifically designed to address common challenges faced by sales professionals, such as managing call notes, follow-ups, and CRM updates, thereby allowing teams to focus on building relationships rather than administrative tasks. One of the standout features of Sybill is 'Ask Sybill', which enables users to quickly understand key details from sales calls, including customer pain points and actionable items. This feature not only saves time but also ensures that critical information is captured accurately. Additionally, the Automated CRM Notes functionality allows sales representatives to have their notes automatically populated into their CRM systems, significantly boosting efficiency and reducing the risk of human error. Sybill also offers AI-Generated Follow-Up Emails, which streamline the communication process by allowing sales teams to spend more time engaging with clients rather than drafting emails. The platform's Automatic CRM updates cover over 30 fields, utilizing data from multiple calls and emails to keep customer records current and comprehensive. These capabilities contribute to enhanced win rates by providing immediate insights into call outcomes, enabling teams to strategize more effectively. Moreover, Sybill facilitates a faster ramp-up for new team members by increasing visibility into past interactions and customer data. This feature shortens the learning curve for new sales representatives, allowing them to become productive more quickly. Trusted by over 450 leading global companies, including industry giants, Sybill is recognized for its ability to elevate customer engagement and drive superior sales performance. By integrating Sybill into their operations, sales teams can harness the power of AI to enhance their effectiveness and achieve their goals. **Average Rating:** 4.8/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Sybill.ai?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Sybill.ai?** - **Seller:** [Sybill](https://www.g2.com/sellers/sybill) - **Company Website:** https://www.sybill.ai - **Year Founded:** 2021 - **HQ Location:** Mountain View, US - **Twitter:** @sybill_ai (81 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sybill/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, CEO - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 66% Small-Business, 33% Mid-Market #### What Are Sybill.ai's Pros and Cons? **Pros:** - Accuracy (2 reviews) - Call Recording (2 reviews) - Ease of Use (2 reviews) - Time-saving (2 reviews) - Action Items (1 reviews) **Cons:** - Accuracy Issues (1 reviews) - AI Limitations (1 reviews) - Call Issues (1 reviews) - Call Limitations (1 reviews) - Confusion (1 reviews) ### What Do G2 Reviewers Say About Sybill.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accuracy** of Sybill.ai, ensuring critical tasks and insights are not overlooked in their workflow. - Users love the **quick call recording accessibility** of Sybill.ai, enhancing efficiency and saving valuable time in meetings. - Users highlight the **ease of use** of Sybill.ai, enjoying seamless integration and efficient setup for enhanced productivity. - Users appreciate the **time-saving capabilities** of Sybill.ai, allowing them to focus more on client engagement and decision-making. - Users commend Sybill.ai for its **engagement scoring** feature, enabling actionable insights to enhance communication skills. **Cons:** - Users experience **accuracy issues** with Sybill.ai, struggling to correctly classify different types of calls and their contexts. - Users express concerns about **AI limitations** , including inaccurate summaries, integration issues, and lack of unique features. - Users experience **call identification issues** that hinder proper classification and limit question-asking functionality. - Users express frustration with **call limitations** in Sybill.ai, particularly regarding recording duration and action items. - Users find the **content sharing process cumbersome** , leading to confusion and affecting overall usability of Sybill.ai. #### What Are Recent G2 Reviews of Sybill.ai? **"[Best Meeting Assistant That Saves Me a Ton of Time + Keeps My Messaging Sharp](https://www.g2.com/survey_responses/sybill-ai-review-11275732)"** **Rating:** 5.0/5.0 stars *— Mandy M.* [Read full review](https://www.g2.com/survey_responses/sybill-ai-review-11275732) --- **"[Sybill.ai Makes Meeting Notes Effortless with Transcripts and Action Items](https://www.g2.com/survey_responses/sybill-ai-review-12938321)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/sybill-ai-review-12938321) --- ### 2. [Jiminny](https://www.g2.com/products/jiminny/reviews) Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 927 **How Do G2 Users Rate Jiminny?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Jiminny?** - **Seller:** [Jiminny](https://www.g2.com/sellers/jiminny) - **Company Website:** https://www.jiminny.com - **Year Founded:** 2016 - **HQ Location:** London, England - **Twitter:** @JiminnyInc (384 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10815921/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Mid-Market, 31% Small-Business #### What Are Jiminny's Pros and Cons? **Pros:** - Ease of Use (146 reviews) - Helpful (77 reviews) - Automation (70 reviews) - AI Summary (62 reviews) - Customer Support (62 reviews) **Cons:** - Call Issues (71 reviews) - AI Inaccuracy (29 reviews) - Accuracy Issues (25 reviews) - Poor Transcription (25 reviews) - Call Limitations (20 reviews) ### What Do G2 Reviewers Say About Jiminny? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Jiminny, enjoying seamless integration and efficient meeting management features. - Users find Jiminny incredibly **easy to use** , appreciating the seamless integration of AI for effective call reviews. - Users value the **automation features** of Jiminny, streamlining call recordings and insights for improved sales performance. - Users appreciate the **automated summaries** from Jiminny, finding them essential for quick call reviews and next steps. - Users commend Jiminny's **fantastic customer support** , highlighting its effective onboarding and guidance for optimal tool usage. **Cons:** - Users face challenges with **call issues** , finding tagging less efficient and experiencing delays in call availability. - Users experience **AI inaccuracy** , with occasional misinterpretations of words and context affecting the reliability of insights. - Users find **accuracy issues** with Jiminny's transcription, leading to mistakes in word interpretation and conversation context. - Users experience **poor transcription** accuracy in Jiminny, leading to confusion in understanding discussions due to errors. - Users express frustration over **call limitations** and wish for improved UI and features to enhance usability. #### What Are Recent G2 Reviews of Jiminny? **"[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)"** **Rating:** 4.5/5.0 stars *— Mathilde L.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816) --- **"[AI-Powered Call Insights with Accurate Highlights, Summaries, and CRM Integration](https://www.g2.com/survey_responses/jiminny-review-12917847)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/jiminny-review-12917847) --- #### What Are G2 Users Discussing About Jiminny? - [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment ### 3. [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,618 **How Do G2 Users Rate Nooks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Nooks?** - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** https://www.nooks.ai/ - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Nooks's Pros and Cons? **Pros:** - Time-saving (373 reviews) - Ease of Use (356 reviews) - Efficiency (328 reviews) - Features (235 reviews) - Lead Generation (207 reviews) **Cons:** - Call Issues (200 reviews) - Dialer Issues (103 reviews) - Missing Features (74 reviews) - Dialer Limitations (60 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **time-saving features** of Nooks, significantly boosting efficiency and productivity in their workflow. - Users find Nooks to be **beginner-friendly and easy to navigate** , enhancing their overall productivity and experience. - Users are impressed with the **efficiency** of Nooks, significantly saving time in their daily workflow with improved features. - Users highlight the **parallel dialing and AI features** of Nooks, enhancing efficiency and meaningful interactions in sales. - Users praise Nooks for its **effective lead generation tools** , enhancing productivity and streamlining the calling process. **Cons:** - Users often face **call issues** with Nooks, including slow connections and frustrating glitches that hinder communication. - Users report **dialer issues** with misidentifying wrong numbers and complications during call transitions, affecting overall efficiency. - Users find the **missing features** of Nooks limiting, particularly in sorting, lead deletion, and multi-tab operation. - Users experience **dialer limitations** with Nooks, facing issues like double calls and lack of urgent task triggers. - Users experience **connection issues** with delays and dropped calls, affecting their overall interaction with Nooks. #### What Are Recent G2 Reviews of Nooks? **"[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)"** **Rating:** 5.0/5.0 stars *— Jawad R.* [Read full review](https://www.g2.com/survey_responses/nooks-review-13036332) --- **"[Nooks’ AI Assistant and Unified Workspace Transformed Our Prospecting Speed](https://www.g2.com/survey_responses/nooks-review-12899606)"** **Rating:** 5.0/5.0 stars *— William S.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12899606) --- ### 4. [Modjo](https://www.g2.com/products/modjo/reviews) Modjo is an AI sales workspace and conversation-based sales intelligence solution that helps sales teams capture, analyze, and act on customer interactions to improve sales execution and data accuracy. Modjo automatically captures customer conversations across calls, meetings, and emails, and transforms them into structured, actionable insights. By relying on real interaction data rather than manual reporting, Modjo provides sales teams with a clearer and more reliable view of what is actually happening in their deals, opportunity by opportunity. The platform is designed for B2B sales teams, including sales representatives, sales managers, and revenue operations teams. Modjo supports use cases across the entire sales cycle: meeting preparation, qualification, deal reviews, follow-ups, handovers between teams. Modjo reduces the time salespeople spend on reporting by automating low-value administrative tasks such as conversation summaries, CRM updates, follow-up drafts. This allows teams to focus more on customer engagement, deal strategy, and execution. Modjo integrates directly into existing sales tools and CRM systems, including HubSpot and Salesforce, ensuring adoption without requiring workflow changes. Modjo’s AI analyzes customer conversations to surface key elements such as risks, objections, stakeholder involvement, engagement signals, next steps. These insights help sales teams base decisions on factual data drawn from conversations rather than subjective notes or incomplete CRM fields. The platform includes ready-to-use AI agents designed to support common sales tasks such as meeting preparation, deal analysis, follow-ups, pipeline reviews, account handovers. These agents can also be customized to match a company’s sales methodology and processes. Today, more than 550 companies across Europe, including Doctolib, Bouygues Telecom, Pennylane, and Qonto, use Modjo to improve sales execution, increase data reliability, and support sales teams with conversation-based intelligence throughout the sales cycle. **Average Rating:** 4.7/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Modjo?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Modjo?** - **Seller:** [Modjo](https://www.g2.com/sellers/modjo) - **Year Founded:** 2019 - **HQ Location:** Paris, FR - **Twitter:** @Modjo (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/modjoai/ (81 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Small-Business, 42% Mid-Market #### What Are Modjo's Pros and Cons? **Pros:** - AI Summary (6 reviews) - Ease of Use (6 reviews) - Time-saving (6 reviews) - Automation (3 reviews) - Call Recording (3 reviews) **Cons:** - Accuracy Issues (2 reviews) - Admin Challenges (1 reviews) - AI Limitations (1 reviews) - Expensive (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Modjo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving AI summaries** of Modjo, enhancing focus on meetings and improving overall sales performance. - Users find Modjo to be **easy to use** with a friendly interface that simplifies daily operations and enhances productivity. - Users appreciate the **time-saving features** of Modjo, allowing them to focus on meetings instead of note-taking. - Users value the **automation features** of Modjo, significantly enhancing efficiency and improving customer engagement. - Users appreciate Modjo's **call recording capability** that enhances insight extraction and performance tracking effortlessly. **Cons:** - Users note **accuracy issues** with Modjo, as AI-generated emails feel lengthy and lack a natural tone. - Users suggest improvements on the **branding, colors, and admin interface** of Modjo for better usability. - Users face **inaccurate summaries** and limitations in email follow-up suggestions, impacting their overall experience with Modjo. - Users feel Modjo is **expensive** , though some believe the value justifies the price. - Users find the **learning curve steep** due to the overwhelming insights and rapid feature evolution of Modjo. #### What Are Recent G2 Reviews of Modjo? **"[“Ask Anything” + CRM Connectivity That Makes Meeting Prep Effortless](https://www.g2.com/survey_responses/modjo-review-12997102)"** **Rating:** 5.0/5.0 stars *— Jonathan D.* [Read full review](https://www.g2.com/survey_responses/modjo-review-12997102) --- **"[Modjo: Your Smart Assistant for Managing Meetings and Follow Ups](https://www.g2.com/survey_responses/modjo-review-12820437)"** **Rating:** 5.0/5.0 stars *— Samira K.* [Read full review](https://www.g2.com/survey_responses/modjo-review-12820437) --- #### What Are G2 Users Discussing About Modjo? - [What is Modjo used for?](https://www.g2.com/discussions/what-is-modjo-used-for) ### 5. [MeetGeek](https://www.g2.com/products/meetgeek/reviews) MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversation while it writes down all the important details for you. Now it’s easy to share customer feedback, requirements, or important updates with your team. They can easily stay in the loop and share knowledge while having fewer meetings. Using conversation analytics and tailored tips, you can finally understand where your meetings suffer and take action to improve them over time. Ideal for: - Consultants & Agencies - Focus on running high-quality consulting sessions, while all important information is automatically captured for you. - Sales & Account Managers - Extract insights from sales calls to enrich your CRM with more data to close deals faster. - Hiring & Recruiting - Focus on candidates’ competencies, instead of note-taking and make hiring decisions faster. **Average Rating:** 4.6/5.0 **Total Reviews:** 487 **How Do G2 Users Rate MeetGeek?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MeetGeek?** - **Seller:** [MeetGeek](https://www.g2.com/sellers/meetgeek) - **Company Website:** https://meetgeek.ai - **Year Founded:** 2020 - **HQ Location:** EU, RO - **Twitter:** @MeetgeekA (248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/meetgeek-ai/about (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 78% Small-Business, 20% Mid-Market #### What Are MeetGeek's Pros and Cons? **Pros:** - AI Summary (49 reviews) - Ease of Use (45 reviews) - Transcripts (29 reviews) - Meetings (27 reviews) - Accuracy (24 reviews) **Cons:** - Accuracy Issues (16 reviews) - AI Inaccuracy (14 reviews) - Meeting Management (14 reviews) - Transcript Accuracy (13 reviews) - Limited Language Support (12 reviews) ### What Do G2 Reviewers Say About MeetGeek? *AI-generated summary from verified user reviews* **Pros:** - Users value the **structured summaries and AI transcription** of MeetGeek, enhancing collaboration and coaching effectiveness. - Users find MeetGeek extremely **easy to use** , offering clear notes and quick access to customer support. - Users love that MeetGeek provides **clear summaries and action items** , allowing them to focus more on conversations. - Users love the **efficient meeting summaries** in MeetGeek, enhancing collaboration and making follow-ups easier. - Users value the **accuracy in organizing and summarizing meetings** , making MeetGeek an invaluable tool for productivity. **Cons:** - Users report **accuracy issues** with AI translation and meeting transcripts, impacting overall functionality and satisfaction. - Users find the **AI inaccuracies** in translation hinder effective communication, causing confusion and irrelevant outputs during meetings. - Users experience **meeting management issues** with MeetGeek, struggling with naming and bot performance during sessions. - Users find the **transcript accuracy** of MeetGeek inconsistent, leading to potential miscommunication and accountability issues. - Users express concerns about **limited language support** , preferring multiple languages for transcriptions and meeting notes. #### What Are Recent G2 Reviews of MeetGeek? **"[Powerful, User-Friendly Scheduling with Smart AI and Seamless Calendar Integration](https://www.g2.com/survey_responses/meetgeek-review-12863529)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12863529) --- **"[Easy to Use, Highly Customizable Meeting Emails and Impressive Workflows](https://www.g2.com/survey_responses/meetgeek-review-12944158)"** **Rating:** 5.0/5.0 stars *— Amanda G.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12944158) --- #### What Are G2 Users Discussing About MeetGeek? - [What is Meetgeek.ai used for?](https://www.g2.com/discussions/what-is-meetgeek-ai-used-for) - 4 comments ### 6. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. **Average Rating:** 4.7/5.0 **Total Reviews:** 540 **How Do G2 Users Rate Convin.ai?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Convin.ai?** - **Seller:** [Convin](https://www.g2.com/sellers/convin) - **Year Founded:** 2020 - **HQ Location:** Bengaluru, IN - **Twitter:** @convin (12 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/convin/ (150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Policy Advisor - **Top Industries:** Education Management, Health, Wellness and Fitness - **Company Size:** 62% Enterprise, 32% Mid-Market #### What Are Convin.ai's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Accuracy (7 reviews) - User Interface (6 reviews) - Auditing Efficiency (5 reviews) - Auditing (4 reviews) **Cons:** - Auditing Issues (3 reviews) - Inadequate Reporting (3 reviews) - Call Issues (2 reviews) - Improvement Needed (2 reviews) - Inadequate AI Capabilities (2 reviews) ### What Do G2 Reviewers Say About Convin.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find Convin.ai **very user-friendly** , making it simple to audit calls and navigate tasks efficiently. - Users value the **high accuracy** in transcripts and effective UI for assessing agent performance with quality scores. - Users value the **user-friendly interface** of Convin.ai, facilitating easy access to call stats and actionable insights. - Users find the **auditing efficiency** of Convin.ai very handy and user-friendly for analyzing calls effectively. - Users appreciate the **user-friendly auditing features** of Convin.ai, facilitating easy navigation and effective call analysis. **Cons:** - Users face challenges with **auditing issues** , particularly regarding keyboard functionality and incomplete reporting structures. - Users find the **inadequate reporting** of Convin.ai limits usability, affecting their ability to track and analyze data effectively. - Users report **call flow management issues** , finding it cumbersome to control call functions effectively during audits. - Users suggest that **improvement is needed** in the solution, assistance, and referral sections for better efficiency. - Users face **inadequate AI capabilities** , struggling with keyboard usage and accuracy during audits due to limitations in functionality. #### What Are Recent G2 Reviews of Convin.ai? **"[Rapid Innovation and Tailored Automation with Convin](https://www.g2.com/survey_responses/convin-ai-review-12889807)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807) --- **"[Best AI for Customer Conversations](https://www.g2.com/survey_responses/convin-ai-review-12704239)"** **Rating:** 4.5/5.0 stars *— Anand P.* [Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239) --- #### What Are G2 Users Discussing About Convin.ai? - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments ### 7. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 301 **How Do G2 Users Rate NUACOM?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.8/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (7 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , noting prompt resolutions and friendly assistance throughout the onboarding process. - Users find NUACOM to be **extremely easy to use** , with excellent onboarding support and a well-laid-out portal. - Users find NUACOM to be very **helpful** , enhancing call handling and offering excellent support throughout the process. - Users value the **easy setup** process of NUACOM, highlighting seamless transitions and quick assistance from the team. - Users praise the **efficient and friendly customer service** of NUACOM, highlighting the staff's helpfulness and expertise. **Cons:** - Users experience **occasional call issues** , including lag, but find support helpful in resolving them. - Users face **call limitations** with NUACOM, including issues accessing calls directly and lack of texting integration. - Users find NUACOM to be **highly expensive** , especially when needing multiple extensions and additional features. - Users express the desire for **missing features** , including more headset options and essential report functions. - Users experience **connection issues** with NUACOM, as call quality relies heavily on stable internet speed and bandwidth. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 8. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Helpful (55 reviews) - Customer Support (53 reviews) - Time-saving (38 reviews) - Automation (34 reviews) **Cons:** - Call Issues (21 reviews) - Number Issues (11 reviews) - Contact Management (10 reviews) - Missing Features (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users find Kixie PowerCall & SMS incredibly **easy to use** , featuring straightforward setup and seamless CRM integration. - Users find the **helpful support** from Kixie's team invaluable, enhancing their overall experience and efficiency. - Users value the **excellent customer support** from Kixie, praising timely responses and effective assistance from the team. - Users love the **time-saving benefits** of Kixie PowerCall & SMS, enabling quick and efficient outbound sales calls. - Users praise the **automation features** of Kixie PowerCall & SMS for enhancing efficiency and streamlining communication. **Cons:** - Users find the **call issues** in Kixie PowerCall & SMS hinder effective management and communication during power dialing. - Users often face **number issues** with Kixie, including missing call logs and incorrect spam classifications. - Users find the **contact management system lacking** , with issues like syncing delays and limited oversight on communications. - Users note the absence of **ringless voicemail drop** and limited reporting features, which may affect functionality. - Users experience **connection issues** , including outages and SMS failures, affecting reliability and integration with their CRM. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 9. [Outdoo AI](https://www.g2.com/products/outdoo-ai/reviews) Outdoo is the enterprise AI training and roleplay platform for customer-facing teams, designed to translate training into execution and measurable revenue outcomes. By connecting AI Tutor-led learning, pre-call roleplays, real customer conversations, and post-call analysis, Outdoo closes the loop from preparation to performance. Outdoo AI delivers realistic multi-persona and video roleplays, AI Tutors that transform resources into live training, and unified AI scorecards that apply the same methodology across training and real customer conversations. With workflow simulation, personalized learning paths, SCORM and xAPI support, and 120+ integrations, Outdoo helps organizations drive consistent performance at scale. Trusted by 250+ enterprises worldwide, including Globe Life, Cvent, Invitation Homes, and Keller Williams. Ranked #1 in customer satisfaction on G2. Key features include: \* AI-powered roleplay simulations grounded in real customer scenarios \* Unified scorecards for both practice sessions and live interactions \* Personalized micro-learning tied to skill gaps \* Manager dashboards for tracking readiness and coaching effectiveness \* Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance. **Average Rating:** 4.6/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Outdoo AI?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Outdoo AI?** - **Seller:** [Outdoo AI](https://www.g2.com/sellers/outdoo-ai) - **Company Website:** https://www.outdoo.ai/ - **Year Founded:** 2022 - **HQ Location:** San Francisco, US - **Twitter:** @OutdooAI (68 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outdooai/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 46% Mid-Market #### What Are Outdoo AI's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Helpful (42 reviews) - Recording (36 reviews) - AI Summary (34 reviews) - Call Recording (30 reviews) **Cons:** - AI Inaccuracy (16 reviews) - Call Issues (16 reviews) - Accuracy Issues (14 reviews) - Recording Issues (11 reviews) - AI Limitations (10 reviews) ### What Do G2 Reviewers Say About Outdoo AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Outdoo AI, making onboarding and navigation straightforward and intuitive. - Users find Outdoo AI extremely **helpful** for improving meetings and gaining insights into their performance. - Users value the **accurate call summaries and transcripts** , enhancing focus during conversations and simplifying note-taking. - Users appreciate the **detailed summaries and insights** from MeetRecord, enhancing meeting effectiveness and performance review. - Users find **call recording and summaries** invaluable for reviewing discussions and improving performance during calls. **Cons:** - Users experience **AI inaccuracy** in Outdoo AI, noting issues with transcription accuracy and key word recognition. - Users report **call issues** affecting grading fairness and transcription accuracy, leading to confusion and incomplete data capture. - Users face **accuracy issues** with transcription, highlighting the need for improvements to enhance reliability and clarity. - Users face **recording issues** requiring manual setup and improved transcription, hindering the overall experience with Outdoo AI. - Users note **AI limitations** include misunderstandings of accents and insufficient adaptability in CRM integrations, requiring external assistance. #### What Are Recent G2 Reviews of Outdoo AI? **"[Outdoo gives us unparalleled visibility into Sales conversations and pipeline progress](https://www.g2.com/survey_responses/outdoo-ai-review-11528226)"** **Rating:** 4.5/5.0 stars *— Luka B.* [Read full review](https://www.g2.com/survey_responses/outdoo-ai-review-11528226) --- **"[User-Friendly Automation That Boosts Productivity](https://www.g2.com/survey_responses/outdoo-ai-review-12971039)"** **Rating:** 4.5/5.0 stars *— Kishan K.* [Read full review](https://www.g2.com/survey_responses/outdoo-ai-review-12971039) --- #### What Are G2 Users Discussing About Outdoo AI? - [What is MeetRecord used for?](https://www.g2.com/discussions/what-is-meetrecord-used-for) - 1 comment ### 10. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 24% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of the Puzzel CX Platform, appreciating its simple interface and user-friendly design. - Users appreciate the **reliable and flexible contact centre solution** of Puzzel CX Platform, enhancing operational effectiveness and oversight. - Users commend the **exceptional customer support** from Puzzel, highlighting quick responses and valuable guidance throughout their experience. - Users highlight the **efficiency** of the Puzzel CX Platform, enabling effective management of complex call flows and operations. - Users value the **intuitive user interface** of Puzzel CX Platform, facilitating daily operations without overwhelming frontline staff. **Cons:** - Users note the **limited features** of Puzzel CX Platform, particularly in data insights and customization options. - Users note **limited customization** options within Puzzel CX, affecting reporting and overall functionality of the platform. - Users find the **complexity** of Puzzel CX Platform's setup and reporting features to be a significant challenge. - Users face a notable **learning curve** with the Puzzel CX Platform, making initial setups and feature mastery challenging. - Users experience **poor reporting** capabilities with Puzzel, needing manual work for comprehensive reports across multiple tools. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- ### 11. [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 **How Do G2 Users Rate CallMiner Eureka?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.8/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CallMiner Eureka?** - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** https://callminer.com/ - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner (3,247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/42084/ (337 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Mid-Market, 40% Enterprise #### What Are CallMiner Eureka's Pros and Cons? **Pros:** - Helpful (9 reviews) - Artificial Intelligence (6 reviews) - Ease of Use (6 reviews) - Improvement (6 reviews) - Innovation (6 reviews) **Cons:** - Accuracy Issues (3 reviews) - Learning Curve (3 reviews) - Steep Learning Curve (3 reviews) - Difficult Learning (2 reviews) - Difficult Reporting (2 reviews) ### What Do G2 Reviewers Say About CallMiner Eureka? *AI-generated summary from verified user reviews* **Pros:** - Users value the **insightfulness** of CallMiner Eureka, enabling efficient access to customer feedback and essential answers. - Users highly value CallMiner Eureka for its ability to deliver **meaningful insights** from every customer interaction, enhancing operations. - Users value the **ease of use** of CallMiner Eureka, appreciating its straightforward setup and intuitive interface. - Users commend the **robust speech analytics** of CallMiner Eureka, transforming customer interactions into valuable insights for improvement. - Users value the **innovation and integration capabilities** of CallMiner Eureka for enhancing operational efficiency and insights. **Cons:** - Users experience **accuracy issues** with transcriptions and sentiment analysis, affecting insights from complex audio data. - Users report a **steep learning curve** with CallMiner Eureka, requiring significant time and effort for effective usage. - Users face a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective utilization. - Users find the **difficult learning** curve of CallMiner Eureka requires significant commitment to master its functionality. - Users find **difficult reporting** due to cumbersome interfaces, slow exports, and issues with subscription updates needing recreation. #### What Are Recent G2 Reviews of CallMiner Eureka? **"[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)"** **Rating:** 5.0/5.0 stars *— Phil M.* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) --- **"[Endless Possibilities for Data Insights and Discovery](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) --- #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### 12. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. **Average Rating:** 4.6/5.0 **Total Reviews:** 220 **How Do G2 Users Rate Observe.AI?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Observe.AI?** - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** https://observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI (1,521 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18090845/ (342 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Consumer Services, Outsourcing/Offshoring - **Company Size:** 66% Mid-Market, 22% Small-Business #### What Are Observe.AI's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Efficiency (20 reviews) - Helpful (19 reviews) - Artificial Intelligence (16 reviews) - Coaching (16 reviews) **Cons:** - Accuracy Issues (16 reviews) - Inaccuracy (15 reviews) - Inaccurate Data Analysis (12 reviews) - Call Issues (7 reviews) - Missing Features (7 reviews) ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Observe.AI, making tasks like reporting and evaluations effortless. - Users appreciate the **efficiency** of Observe.AI for its real-time insights and actionable coaching for agent performance. - Users find Observe.AI **incredibly helpful** for streamlined call analysis, coaching, and effective team collaboration. - Users appreciate the **advanced AI features** of Observe.AI, enhancing agent performance and improving customer engagement seamlessly. - Users appreciate the **coaching notes feature** , enhancing agent performance and simplifying coaching sessions with valuable insights. **Cons:** - Users report significant **accuracy issues** with Observe.AI, highlighting problems in detection and inadequate language support. - Users report **inaccuracies** in Observe.AI's detection and performance, leading to decreased trust and operational efficiency. - Users are frustrated by the **inaccurate data analysis** from Observe.AI, leading to distrust and dissatisfaction with the product. - Users report frequent **call issues** with Observe.AI, citing problems with clarity, accuracy, and overall functionality. - Users feel the **missing features** in Observe.AI limit capabilities and hinder a more effective analysis of performance. #### What Are Recent G2 Reviews of Observe.AI? **"[Observe Boosts Call Quality with Reliable Auto Summaries and Insights](https://www.g2.com/survey_responses/observe-ai-review-13090614)"** **Rating:** 4.5/5.0 stars *— King J.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13090614) --- **"[Boosted Consistency and Training Efficiency](https://www.g2.com/survey_responses/observe-ai-review-13072183)"** **Rating:** 4.0/5.0 stars *— Paul S.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13072183) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 13. [Objectionly](https://www.g2.com/products/objectionly/reviews) Objectionly is an AI software built for insurance sales teams to save time on call review, improve agent's sales performance, automate admin work, and ensure compliance. We do this by integrating with your call recording software to have our AI analyze every call in seconds. This isn't some generic AI feedback - it's custom tailored to your exact sales process by uploading your scripts as the call scoring framework. This allows sales leaders to save 10+ hours a week so you can focus on higher leverage activities like recruiting for upcoming AEP. Once a call gets analyzed, we show exactly why the deal didn't close, take you to a clickable moment where it happened, and provide coaching feedback on how to handle the objection differently based on data of over 500,000 insurance sales calls. Your CRM is auto updated with post call notes. We don't just stop at providing coaching feedback. Using your call data, we built AI prospects that fit within your avatar for your agents to do AI roleplay with to train and improve. It's great for existing agents on the team, and even better for ramping up new agents before they take live calls. We work with insurance agencies in Medicare, Life, ACA, Ancillary products, and so much more. By using our software - you can finally get half your week back from manual call review, never have to nudge your agents to update the CRM, and feel confident that close rates & revenue per client is exactly where you want it. Go to Objectionly.com to book a demo today to learn more. **Average Rating:** 5.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Objectionly?** - **Customer Scoring:** 8.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Objectionly?** - **Seller:** [Objectionly](https://www.g2.com/sellers/objectionly) - **Company Website:** https://objectionly.com - **Year Founded:** 2025 - **HQ Location:** Chicago, US - **LinkedIn® Page:** https://www.linkedin.com/company/objectionly/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Objectionly? **"[Objectionly Makes Sales Call Coaching Clear, Consistent, and Efficient](https://www.g2.com/survey_responses/objectionly-review-12856535)"** **Rating:** 5.0/5.0 stars *— Verified User in Primary/Secondary Education* [Read full review](https://www.g2.com/survey_responses/objectionly-review-12856535) --- **"[Supercharges Sales Efficiency with Seamless Compliance](https://www.g2.com/survey_responses/objectionly-review-12940868)"** **Rating:** 5.0/5.0 stars *— Ryan M.* [Read full review](https://www.g2.com/survey_responses/objectionly-review-12940868) --- ### 14. [Attention](https://www.g2.com/products/attention/reviews) Attention is an AI-native revenue orchestration platform designed to transform sales conversations into actions that drive deal closures — in real time, across your entire sales org. The platform integrates seamlessly with Zoom, Google Meet, and Microsoft Teams, as well as your CRM and email providers, to automatically capture every call and point of context so that no insight is ever lost. By transforming verbal interactions into structured, actionable data, Attention empowers sales teams to make smarter decisions and move faster at every stage of the revenue cycle. The platform serves sales representatives, team leaders, and revenue organizations looking to eliminate manual work, improve performance, and forecast with confidence. Its feature set spans call recording, CRM management, pipeline intelligence, coaching, and forecasting — covering the full revenue workflow in a single platform. Key features and capabilities include: CRM Autopopulation — Uses custom prompts to extract structured findings from every conversation and fill any CRM field the moment a call ends, maintaining a living, present-value record that updates continuously as new context emerges. Every field change is fully auditable, with a complete history of which conversations drove each update. Super Agent — Allows users to query a specific deal, account, or their entire recorded sales history in plain language and receive a structured, evidence-backed answer in seconds, without manually searching recordings or relying on incomplete notes. Scoring & Scorecards — Fully flexible scorecards built on custom prompts, with AI that automatically applies the right scorecard to the right call based on methodology and playbooks — making it straightforward to evaluate new initiatives and track rep development over time. Coaching — Surfaces where each rep excels and where they need development, with evidence drawn directly from call transcripts rather than manager observation alone. Forecasting — Grounds pipeline projections in what is actually being said in the field, with AI assigning forecast categories according to defined playbooks rather than relying on rep self-reporting. Attention also includes follow-up automation through a library of Revenue Agents, allowing teams to select pre-built automations or create custom ones using natural language. Generalized Insights synthesizes patterns across hundreds of conversations to surface organizational intelligence on demand. Together, these capabilities give revenue teams a more accurate, complete view of their pipeline and a systematic way to improve performance at every level of the organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Attention?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Attention?** - **Seller:** [Attention](https://www.g2.com/sellers/attention) - **Company Website:** https://www.attention.com - **Year Founded:** 2021 - **HQ Location:** New York - **Twitter:** @tryattention (237 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/attentiontech (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Mid-Market, 37% Small-Business #### What Are Attention's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Automation (15 reviews) - Helpful (15 reviews) - Customer Support (14 reviews) - Time-saving (13 reviews) **Cons:** - Missing Features (4 reviews) - Learning Curve (2 reviews) - Limited Features (2 reviews) - Linking Issues (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Attention? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Attention, significantly enhancing workflow and productivity for sales teams. - Users commend the **automation features** of Attention, significantly improving workflow and coaching efficiency for sales teams. - Users commend Attention for its **quick support and actionable insights** , enhancing team productivity and engagement. - Users praise the **fast and responsive customer support** , consistently addressing queries and implementing valuable suggestions. - Users value the **time-saving features** of Attention.tech, streamlining communication and automating essential tasks for greater efficiency. **Cons:** - Users are disappointed by the **missing features** , such as a native HubSpot app and comprehensive mobile support. - Users find the **learning curve steep** initially, requiring significant setup to customize the AI tool effectively. - Users note the **limited features** of Attention, particularly missing team-oriented tools that enhance productivity. - Users experience **linking issues** with Attention, particularly with HubSpot deals, but support is generally prompt and helpful. - Users express frustration with **poor customer support** , including billing issues and lack of assistance for problems. #### What Are Recent G2 Reviews of Attention? **"[Genuinely saves the team hours every week](https://www.g2.com/survey_responses/attention-review-12724016)"** **Rating:** 4.0/5.0 stars *— Joaquin R.* [Read full review](https://www.g2.com/survey_responses/attention-review-12724016) --- **"[Instant, Insightful Call Summaries That Capture Strengths, Weaknesses, and Key Meeting Highlights](https://www.g2.com/survey_responses/attention-review-12475752)"** **Rating:** 4.0/5.0 stars *— Elad F.* [Read full review](https://www.g2.com/survey_responses/attention-review-12475752) --- ### 15. [Clari](https://www.g2.com/products/clari/reviews) Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,501 **How Do G2 Users Rate Clari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.5/10) - **AI Text Summarization:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Clari?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 41% Enterprise #### What Are Clari's Pros and Cons? **Pros:** - Forecasting (486 reviews) - Features (365 reviews) - Helpful (287 reviews) - Forecasting Ease (280 reviews) - Intuitive (246 reviews) **Cons:** - Limitations (186 reviews) - Limited Customization (150 reviews) - Learning Curve (147 reviews) - Missing Features (147 reviews) - Salesforce Integration (131 reviews) ### What Do G2 Reviewers Say About Clari? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Clari's Forecasting, facilitating quick updates and tracking against quotas seamlessly. - Users value Clari's **real-time updates and seamless Salesforce integration** , greatly enhancing their sales workflow and opportunity management. - Users find Clari **extremely helpful** for managing forecasts and dashboards, simplifying the administration process significantly. - Users value the **forecasting ease** of Clari, enabling efficient sales meetings and quick updates without distraction. - Users appreciate the **intuitive design** of Clari, fostering seamless navigation and efficient updates for better decision-making. **Cons:** - Users find **customization limitations** in Clari, facing challenges in tailoring it to unique business needs. - Users experience **limited customization** with Clari, hindering their ability to meet unique business needs effectively. - Users note a **steep learning curve** with Clari, primarily due to initial configuration and confusing UI navigation. - Users find that Clari lacks **essential features** , such as effective filtering and customization options for better usability. - Users experience **data reflection delays** between Salesforce and Clari, complicating their reporting and navigation efforts. #### What Are Recent G2 Reviews of Clari? **"[Clari has met and exceed our expectations for our GTM Oganization](https://www.g2.com/survey_responses/clari-review-10775002)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/clari-review-10775002) --- **"[Clari Platform Review from a RevOps Perspective](https://www.g2.com/survey_responses/clari-review-12400239)"** **Rating:** 5.0/5.0 stars *— Matt D.* [Read full review](https://www.g2.com/survey_responses/clari-review-12400239) --- #### What Are G2 Users Discussing About Clari? - [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments ### 16. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent **Average Rating:** 4.4/5.0 **Total Reviews:** 675 **How Do G2 Users Rate Dialpad Support?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialpad Support?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Mid-Market, 31% Small-Business #### What Are Dialpad Support's Pros and Cons? **Pros:** - Helpful (84 reviews) - Ease of Use (60 reviews) - Customer Support (46 reviews) - Features (27 reviews) - Response Time (22 reviews) **Cons:** - Poor Customer Support (32 reviews) - Call Issues (29 reviews) - Delayed Support (21 reviews) - Dialer Issues (21 reviews) - Long Wait Times (21 reviews) ### What Do G2 Reviewers Say About Dialpad Support? *AI-generated summary from verified user reviews* **Pros:** - Users find the **online help section** of Dialpad Support extremely beneficial for quick problem resolution and guidance. - Users find the **ease of navigation** in Dialpad Support to be intuitive and helpful for their queries. - Users appreciate the **responsive customer support** of Dialpad Support, valuing immediate resolutions and effective communication. - Users value the **live call transcription** and effortless CRM integration, significantly enhancing their productivity and efficiency. - Users value the **quick response time** of Dialpad Support, ensuring timely and effective assistance for their issues. **Cons:** - Users find **poor customer support** frustrating due to time-consuming interactions and unresolved issues with Dialpad Support. - Users experience **call connection delays** and find reporting and app utilization for call review inadequate. - Users express frustration with the **delayed support** from Dialpad, often needing immediate assistance without any available options. - Users experience **dialer issues** such as delays, outdated queues, and challenges with reporting and call reviews. - Users experience **long wait times** for Dialpad Support, often feeling frustrated by slow responses during peak hours. #### What Are Recent G2 Reviews of Dialpad Support? **"[Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack](https://www.g2.com/survey_responses/dialpad-support-review-12836209)"** **Rating:** 5.0/5.0 stars *— Christopher R.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) --- **"[Dialpad Updated Review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)"** **Rating:** 5.0/5.0 stars *— Mohammed P.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) --- #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### 17. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,358 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.5/10) - **AI Text Summarization:** 7.4/10 (Category avg: 8.7/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users commend JustCall for its **ease of use** , ensuring a straightforward setup and seamless communication management. - Users love how JustCall provides **seamless integration** of calling, SMS, and CRM, enhancing communication efficiency. - Users appreciate how JustCall offers **seamless communication integration** , enhancing efficiency and saving time in daily operations. - Users praise JustCall for its **excellent customer support** , appreciating quick issue resolution and responsive follow-ups. - Users appreciate the **quick and seamless call management** in JustCall, enhancing efficiency and user satisfaction significantly. **Cons:** - Users experience significant **call issues** with JustCall, including lags and difficulties in transferring and monitoring calls. - Users face **call functionality limitations** with JustCall, including multiple clicks and drops in call quality during travel. - Users experience **connection issues** with JustCall, leading to dropped calls and interrupted conversations during use. - Users experience **missing features** with JustCall, as it lacks text functionality and customization options. - Users experience **poor call quality** and frequent drops, particularly when traveling and facing unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 18. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 676 **How Do G2 Users Rate Sprinklr Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 6.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Sprinklr Service, enhancing the effectiveness of customer experience management. - Users love the **user-friendly interface** of Sprinklr Service, enabling easy post management across multiple social media platforms. - Users appreciate the **professional support team** of Sprinklr Service, enhancing their experience with excellent service and cooperation. - Users value the **efficiency** of Sprinklr Service, managing all channels seamlessly through a single agent interface. - Users appreciate the **first-class customer support** of Sprinklr Service, always available and committed to enhancing the experience. **Cons:** - Users find the platform **overwhelmingly complex** , requiring extensive training and facing user management and technical issues. - Users note a **steep learning curve** with Sprinklr Service, requiring extensive training for effective usage. - Users find **missing features** in Sprinklr Service necessitate native posting, impacting workflow efficiency and convenience. - Users experience **slow loading times** with Sprinklr Service, which delays keyword fetching and case creation, impacting efficiency. - Users find a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams to adapt. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)"** **Rating:** 5.0/5.0 stars *— Asrul R.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 19. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 6.8/10 (Category avg: 8.7/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (47 reviews) - Helpful (43 reviews) - Call Tracking (30 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (11 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of CTM, ensuring quick assistance and a user-friendly experience. - Users find CTM **easy to use** , benefiting from intuitive design and excellent support for optimizing call management. - Users praise CTM's **outstanding customer support** and user-friendly implementation, enhancing their overall experience and operations. - Users value the **accurate call tracking** of CTM, enhancing marketing insights and team training effectiveness. - Users love the **user-friendly interface** of CTM, coupled with exceptional customer support and robust tracking capabilities. **Cons:** - Users find the **learning curve quite steep** , making it challenging to effectively use the CTM features. - Users find the **complexity** of CTM's features overwhelming, making the learning curve steep and frustrating. - Users find **difficult navigation** in CallTrackingMetrics, especially new users trying to manage reports and updates. - Users find the **learning curve steep** , making setup and integration with CallTrackingMetrics quite challenging. - Users find the **missing functionality** of preset templates and global number availability a significant limitation in CTM. #### What Are Recent G2 Reviews of CTM? **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- **"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"** **Rating:** 5.0/5.0 stars *— Alex F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 20. [Mihup](https://www.g2.com/products/mihup/reviews) Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Mihup?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Mihup?** - **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) - **Year Founded:** 2016 - **HQ Location:** Kolkata, India - **Twitter:** @mihup_ai (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mihup/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are Mihup's Pros and Cons? **Pros:** - Accuracy (30 reviews) - Ease of Use (21 reviews) - Features (20 reviews) - Artificial Intelligence (14 reviews) - Call Recording (14 reviews) **Cons:** - User Interface Issues (17 reviews) - Improvement Needed (10 reviews) - Poor UI Design (10 reviews) - Accuracy Issues (8 reviews) - Dashboard Issues (8 reviews) ### What Do G2 Reviewers Say About Mihup? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy in analyzing conversations** with Mihup, enhancing customer understanding and improving decision-making. - Users appreciate the **ease of use** of Mihup, finding it a detailed and user-friendly tool for quick analysis. - Users appreciate the **advanced analytics** of Mihup, enhancing customer understanding and improving service quality efficiently. - Users appreciate the **accuracy and clarity in speech analytics** of Mihup, enhancing customer interaction understanding significantly. - Users find Mihup's **call recording** excellent for analytics, enhancing effectiveness in contact center call analysis. **Cons:** - Users believe the **user interface needs improvement** , expressing a desire for a better UI and more personalized reports. - Users feel there is a **communication gap and needed improvements** in Mihup for better performance and user experience. - Users emphasize the need for a **better UI and UX** , suggesting improvements for a more user-friendly experience. - Users face **accuracy issues** with Mihup, impacting the reliability of information and ease of use in various environments. - Users find the **dashboard issues** frustrating, citing poor UI responsiveness and a lack of personalization. #### What Are Recent G2 Reviews of Mihup? **"[Automates Audio Analysis, Boosts Service Quality](https://www.g2.com/survey_responses/mihup-review-12164341)"** **Rating:** 4.0/5.0 stars *— Erick Vincent Steve G.* [Read full review](https://www.g2.com/survey_responses/mihup-review-12164341) --- **"[Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights](https://www.g2.com/survey_responses/mihup-review-11831951)"** **Rating:** 5.0/5.0 stars *— andré P.* [Read full review](https://www.g2.com/survey_responses/mihup-review-11831951) --- ### 21. [Mediafly](https://www.g2.com/products/mediafly/reviews) Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readiness, and value selling solutions make up the most comprehensive revenue enablement platform on the market. Mediafly is the only vendor to effectively combine enablement and intelligence in a unified platform. All of our solutions include industry-leading, self-serve analytics. Mediafly is built on top of a revenue BI solution — if you can explain it in words, we can report on it and help you act on it. A lot of solutions trap the data — we want to help you extend its value. That’s how Mediafly uniquely connects enablement with intelligence. Mediafly is used daily by top B2B go-to-market teams to engage buyers, prepare sellers, quantify and communicate value, and continuously optimize sales force performance. Mediafly is trusted by a vast network of sales, marketing, customer success, enablement, and operations professionals at global organizations including Nestlé, ADP, Conagra, Intuit, Heineken, Sealed Air, Sony and NVIDIA. “Mediafly is a good fit for chief revenue officers and chief sales officers in technology, consumer packaged goods (CPG), media, manufacturing, healthcare, and financial services that want to deliver highly engaging, value-focused content to buyers and gain holistic insights into buyer-seller interactions.” The Forrester Wave™: Sales Content Solutions, Q4 2022 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,313 **How Do G2 Users Rate Mediafly?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 5.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Mediafly?** - **Seller:** [Mediafly, Inc](https://www.g2.com/sellers/mediafly-inc) - **Year Founded:** 2006 - **HQ Location:** Chicago, IL - **Twitter:** @Mediafly (2,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1468444/ (138 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Operations Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 23% Enterprise #### What Are Mediafly's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Helpful (13 reviews) - Sharing Ease (10 reviews) - Easy Sharing (9 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (7 reviews) - Learning Curve (6 reviews) - Not Intuitive (5 reviews) - Slow Loading (5 reviews) - Slow Performance (5 reviews) ### What Do G2 Reviewers Say About Mediafly? *AI-generated summary from verified user reviews* **Pros:** - Users find Mediafly's **ease of use** exceptional, facilitating quick access to sales tools and insightful analytics. - Users find Mediafly to be **extremely helpful** for easily sharing information and tracking customer engagement effectively. - Users find it super easy to **share information** and track engagement with Mediafly, enhancing collaboration and efficiency. - Users value the **easy sharing** capabilities of Mediafly, simplifying client interactions and enhancing document accessibility. - Users commend the **user-friendly and visually appealing interface** of Mediafly, enhancing data visualization and analysis effortlessly. **Cons:** - Users are disappointed by the **missing features** like customizable dashboards and flexible search options in Mediafly. - Users note a **steep learning curve** with Mediafly, making navigation and usage inconsistent and frustrating at times. - Users find the **user interface not intuitive** , making navigation and content search frustrating and cumbersome. - Users experience **slow loading times** , which can hinder efficiency when downloading and processing files on Mediafly. - Users often face **slow performance** in file uploads and document openings, affecting their overall experience with Mediafly. #### What Are Recent G2 Reviews of Mediafly? **"[Sharing with clients made easy](https://www.g2.com/survey_responses/mediafly-review-10761880)"** **Rating:** 4.0/5.0 stars *— Katie B.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10761880) --- **"[I love Mediafly for Easy Sales!](https://www.g2.com/survey_responses/mediafly-review-10282198)"** **Rating:** 5.0/5.0 stars *— Jen R.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10282198) --- ### 22. [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews) Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai **Average Rating:** 4.9/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Enthu.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.4/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Enthu.ai?** - **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks) - **Year Founded:** 2021 - **HQ Location:** Delaware, US - **Twitter:** @enthuAI (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enthuai (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 52% Small-Business, 48% Mid-Market #### What Are Enthu.ai's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Action Items (1 reviews) - Artificial Intelligence (1 reviews) - Call Quality (1 reviews) - Data Management (1 reviews) **Cons:** - AI Limitations (1 reviews) - Call Issues (1 reviews) - Call Limitations (1 reviews) - Language Limitations (1 reviews) ### What Do G2 Reviewers Say About Enthu.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Enthu.ai, enhancing customer interactions and improving agent performance efficiently. - Users value the **actionable insights** from Enthu.ai, enhancing efficiency and understanding in customer interactions. - Users value the **seamless voice-to-text conversion** of Enthu.ai, significantly enhancing efficiency and operational insights. - Users appreciate the **excellent call quality** of Enthu.ai, enabling efficient processing and deeper insights into conversations. - Users value the **efficient data management** of Enthu.ai, enhancing productivity and insights into customer interactions. **Cons:** - Users face **limitations in AI processing** due to the reliance on a fixed number of manual call uploads. - Users face challenges with the **manual call upload approach** , as it limits efficiency and processing capabilities. - Users face **call limitations** due to the fixed upload approach, hindering efficient processing of AI logic. - Users face **language limitations** with Enthu.ai due to its reliance on a fixed number of manual call uploads. #### What Are Recent G2 Reviews of Enthu.ai? **"[Efficient, Organized Call Grading and Team Coaching](https://www.g2.com/survey_responses/enthu-ai-review-12787512)"** **Rating:** 5.0/5.0 stars *— Naomi R.* [Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512) --- **"[Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings](https://www.g2.com/survey_responses/enthu-ai-review-12758507)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507) --- #### What Are G2 Users Discussing About Enthu.ai? - [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote ### 23. [Salesken](https://www.g2.com/products/salesken/reviews) Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities. **Average Rating:** 4.9/5.0 **Total Reviews:** 386 **How Do G2 Users Rate Salesken?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.8/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesken?** - **Seller:** [Salesken](https://www.g2.com/sellers/salesken) - **Year Founded:** 2018 - **HQ Location:** New York, New York - **Twitter:** @SaleskenAi (117 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesken/about (84 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales, Sales Executive - **Top Industries:** Education Management, E-Learning - **Company Size:** 57% Mid-Market, 37% Enterprise #### What Are Salesken's Pros and Cons? **Pros:** - Helpful (11 reviews) - Feedback Management (7 reviews) - AI Summary (6 reviews) - Automation (6 reviews) - Efficiency (6 reviews) **Cons:** - Call Issues (2 reviews) - Call Limitations (2 reviews) - Poor Transcription (2 reviews) - Recording Issues (2 reviews) - Accuracy Issues (1 reviews) ### What Do G2 Reviewers Say About Salesken? *AI-generated summary from verified user reviews* **Pros:** - Users value the **actionable data and real-time feedback** from Salesken, enhancing productivity and sales team performance. - Users commend **Salesken's feedback management** , enhancing sales productivity through real-time insights and support for better performance. - Users value the **productivity enhancement** offered by Salesken, leveraging AI for effective sales call insights and strategies. - Users highlight the **automation capabilities** of Salesken, enhancing productivity and providing actionable data for sales teams. - Users value the **efficiency** of Salesken, enhancing productivity with actionable data and real-time feedback for sales teams. **Cons:** - Users report **call connection issues** that hinder their overall experience with Salesken's functionality. - Users request more **customization and reliability** for calls, citing issues with connections and performance. - Users report significant challenges with **poor transcription** , which detracts from their overall experience with Salesken. - Users are frustrated with **recording issues** , including problems with transcripts and connectivity during calls. - Users experience significant **accuracy issues** with transcripts, impacting their overall satisfaction with Salesken. #### What Are Recent G2 Reviews of Salesken? **"[Turn Your Sales Reps Into Rock Stars.](https://www.g2.com/survey_responses/salesken-review-10386293)"** **Rating:** 5.0/5.0 stars *— Madhan k.* [Read full review](https://www.g2.com/survey_responses/salesken-review-10386293) --- **"[Real-Time Call Insights and AI Coaching That Boost Sales Performance](https://www.g2.com/survey_responses/salesken-review-12599904)"** **Rating:** 5.0/5.0 stars *— Anup K.* [Read full review](https://www.g2.com/survey_responses/salesken-review-12599904) --- #### What Are G2 Users Discussing About Salesken? - [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for) ### 24. [evaluagent](https://www.g2.com/products/evaluagent/reviews) evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 437 **How Do G2 Users Rate evaluagent?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind evaluagent?** - **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent) - **Company Website:** https://www.evaluagent.com/ - **Year Founded:** 2012 - **HQ Location:** Middlesbrough, GB - **Twitter:** @evaluagent (1,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2505438/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Assurance Manager, Ambassador - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Mid-Market, 17% Enterprise #### What Are evaluagent's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Helpful (39 reviews) - User Interface (34 reviews) - Improvement (24 reviews) - Navigation Ease (24 reviews) **Cons:** - Missing Features (15 reviews) - Layout Issues (14 reviews) - Not Intuitive (13 reviews) - Complexity (12 reviews) - Filtering Issues (12 reviews) ### What Do G2 Reviewers Say About evaluagent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of EvaluAgent, enjoying clear checklists and user-friendly data presentations. - Users find evaluagent **exceptionally helpful** , enhancing learning with user-friendly features and centralized data management. - Users praise the **user-friendly interface** of evaluagent, enhancing their work experience and learning efficiency. - Users value the **intuitive interface** of EvaluAgent, which simplifies phone call reviews and enhances customer service skills. - Users find the **navigation simple and intuitive** , making it effortless to navigate through the platform's features. **Cons:** - Users find the **lack of messaging tools and customization options** limits Evaluagent's potential as a complete QA solution. - Users find the **layout issues** of EvaluAgent hinder usability, especially for those less familiar with the system. - Users find the **interface not intuitive** , leading to frustration, especially for newcomers and those less familiar with the system. - Users find the **complexity of advanced features** overwhelming, making it challenging to navigate for new users. - Users report **filtering issues** , finding the design inadequate for simpler views and complicating their experience. #### What Are Recent G2 Reviews of evaluagent? **"[Combines Automation with Actionable Insights for QA](https://www.g2.com/survey_responses/evaluagent-review-12574995)"** **Rating:** 5.0/5.0 stars *— Wilson L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995) --- **"[User-Friendly Features That Transformed Our Call Center Operations](https://www.g2.com/survey_responses/evaluagent-review-13017982)"** **Rating:** 4.5/5.0 stars *— Imelda L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982) --- #### What Are G2 Users Discussing About evaluagent? - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments ### 25. [Demodesk Coaching & AI](https://www.g2.com/products/demodesk-coaching-ai/reviews) Demodesk Coaching & AI turns sales conversations into revenue. Four AI agents handle the work reps have always hated: notes, CRM updates, coaching, deal risk. \*\*AI Assistant\*\* records and transcribes every sales call in 98 languages. It writes the summary, drafts the follow-up, and fills the CRM. Reps save 30 minutes per call on admin. \*\*AI Coach\*\* scores every conversation against MEDDIC, BANT, Challenger, or your own scorecard. Feedback lands seconds after the call ends. One manager can coach 50 reps, not 10. \*\*AI CRM Concierge\*\* keeps Salesforce, HubSpot, and Pipedrive clean. 99% field accuracy. No more pipeline reviews where half the data is missing. \*\*AI Analyst\*\* answers the questions you actually have. Which deals are at risk. Which competitors come up most. Which reps handle objections best. Ask in plain English, get answers from your own call data. \*\*AI Crew\*\* (the in-app section where custom agents live) extends everything. Describe a task like "scan my pipeline daily and post at-risk deals to Slack." Demodesk's AI Agent Builder sets it up. Install from 30+ pre-built agents and 158 marketplace skills. \*\*Why European teams pick Demodesk over Gong, Fathom, and Chorus\*\* Built in Munich. Operated entirely from EU data centers (Azure Frankfurt). ISO 27001:2022 certified. No transatlantic data transfers. Customer conversations and CRM data never train any AI model, including ours. Works council-compatible consent flows built in. Fine-tuned on 10 million real sales conversations. Zero setup. Value on day one, not after a six-month enterprise rollout. \*\*Pricing\*\* EUR 59/user/month monthly. EUR 49/user/month annual. Viewer seats free for managers, RevOps, enablement, and customer success. Compare that to Gong at EUR 108+/user/month plus a mandatory platform fee of EUR 5,000 to 50,000 per year. 14-day free trial. No credit card. Used by 300+ sales teams across Europe and North America: Porsche, OMR Reviews, Bosch, Treatwell, Enpal. Demodesk is the AI that does the job. Not the AI that tells you what to do. **Average Rating:** 4.8/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Demodesk Coaching & AI?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Demodesk Coaching & AI?** - **Seller:** [Demodesk](https://www.g2.com/sellers/demodesk) - **Year Founded:** 2018 - **HQ Location:** Munich, Germany - **Twitter:** @demodesk (258 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25165726/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Hospital & Health Care - **Company Size:** 63% Mid-Market, 37% Small-Business #### What Are Demodesk Coaching & AI's Pros and Cons? **Pros:** - AI Summary (13 reviews) - Helpful (11 reviews) - Ease of Use (10 reviews) - Accuracy (7 reviews) - CRM Integration (7 reviews) **Cons:** - AI Inaccuracy (5 reviews) - AI Limitations (4 reviews) - Integration Issues (3 reviews) - Meeting Management (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Demodesk Coaching & AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **real-time AI feedback** from Demodesk Coaching & AI, enhancing sales performance and efficiency. - Users find the **AI Coaching and analysis features** of Demodesk incredibly beneficial for effective training and messaging improvement. - Users find Demodesk Coaching & AI extremely **easy to use** , greatly enhancing their daily workflow and communication efficiency. - Users value the **accuracy** of Demodesk's AI Coaching, enhancing training and refining messaging effortlessly. - Users value the **seamless CRM integration** of Demodesk, enhancing productivity and streamlining follow-up processes significantly. **Cons:** - Users find the **AI suggestions sometimes generic** , lacking nuance and context in complex sales situations. - Users note that while the AI is useful, it can be **generic and lack contextual nuance** , impacting its effectiveness. - Users face **integration issues** as Demodesk Coaching & AI lacks seamless connections with Zoho and Zoom, impacting efficiency. - Users find the **generic AI suggestions** lacking in nuance, making meeting management less effective for complex sales situations. - Users find the **lack of direct integration** with Zoom and Zoho limiting for their workflow and access controls. #### What Are Recent G2 Reviews of Demodesk Coaching & AI? **"[Instant Call Feedback and Automatic Hubspot Updates—A Top Tool](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684)"** **Rating:** 5.0/5.0 stars *— Julian W.* [Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684) --- **"[Expectations exceeded, Demodesk has already impressed us with the first attempts!](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167)"** **Rating:** 5.0/5.0 stars *— Michael S.* [Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167) --- ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**