# Best Conversation Intelligence Software for Medium-Sized Businesses - Page 3 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best conversation intelligence software in 2026 is Gong, rated 4.7 out of 5 on G2 based on 6,600+ verified reviews. For teams prioritizing frictionless meeting capture, Fathom delivers a 5.0 rating with AI-powered summaries that require minimal setup overhead. 1. Gong — 4.7/5 (6,600+ reviews): Revenue intelligence with deal-pattern coaching 2. Fathom — 5/5 (6,800+ reviews): AI meeting summaries with frictionless capture 3. Agentforce Sales (formerly Salesforce Sales Cloud) — 4.4/5 (25,800+ reviews): Conversation intelligence inside CRM workflows 4. HubSpot Sales Hub — 4.4/5 (13,800+ reviews): Conversation logging tied to native CRM 5. Substrata — 4.9/5 (1,000+ reviews): Behavioral signal analysis for deal dynamics *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Conversation Intelligence category. In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Medium-Sized Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,504 reviews) | Revenue intelligence with deal-pattern coaching | "[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,924 reviews) | AI meeting summaries with frictionless capture | "[Effortless, Proactive Meeting Notes That Let Me Focus on the Conversation](https://www.g2.com/survey_responses/fathom-review-13110538)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,668 reviews) | Conversation intelligence inside CRM workflows | "[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,265 reviews) | Conversation logging tied to native CRM | "[Solid CRM for managing the entire sales process](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13087547)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,093 reviews) | Behavioral signal analysis for deal dynamics | "[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)" | | 6 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,449 reviews) | Contact-center CXA with conversation intelligence | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,620 reviews) | Agent workspace for intelligent outbound | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 9 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,715 reviews) | — | "[Easy to Implement, Enterprise-Level Call Tracking with Clear ROI](https://www.g2.com/survey_responses/callrail-review-13117176)" | | 10 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,238 reviews) | — | "[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)" | --- ## What Are the Most Common Questions About Conversation Intelligence Software? *AI-generated · Last updated: May 26, 2026* ### What what's the top-rated conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) stands out as the most frequently reviewed option in this dataset, and reviewers consistently mention call recording, AI-generated summaries, searchable transcripts, coaching support, and deal visibility. According to verified users, it helps teams stay present during calls, review customer conversations quickly, and improve follow-up consistency. G2 reviewers mention that Gong is especially useful for sales coaching, onboarding, and understanding customer needs across a large volume of conversations. At the same time, some users note a learning curve, occasional transcript inaccuracies, and sluggish search or loading at times, so buyers should weigh usability needs alongside depth of insight. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – used for call recording, AI summaries, coaching, forecasting, and searchable customer conversation review - [Fathom](https://www.g2.com/products/fathom-video) – favored for accurate meeting notes, action items, easy setup, and helping teams stay focused during calls - [Substrata](https://www.g2.com/products/substrata-substrata) – used to uncover buyer intent, sentiment, and hidden signals in sales conversations ### What is the best conversation monitoring software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the single strongest fit in this review set for conversation monitoring because reviewers repeatedly highlight visibility into calls, searchable transcripts, AI summaries, team coaching, and account-level insights. According to verified users, it helps teams monitor customer interactions without relying on memory, and it gives managers a way to review trends, compare rep performance, and identify important moments in conversations. G2 reviewers mention that it is especially valuable when teams need one place to revisit calls, understand deal progress, and improve messaging. Some users also mention that the amount of data can feel overwhelming at first and that some summaries still need review. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – widely used for monitoring sales calls, reviewing transcripts, and coaching teams with AI-generated insights - [Fathom](https://www.g2.com/products/fathom-video) – strong for meeting monitoring through accurate notes, transcripts, and follow-up task capture - [Substrata](https://www.g2.com/products/substrata-substrata) – suited to teams that want to monitor engagement shifts, sentiment, and buyer signals over time ### What leading conversation analysis software for small business? Based on G2 reviews, buyers looking for conversation analysis software for small business should focus on tools that balance ease of use, setup speed, and useful summaries. According to verified users, Fathom is often praised for simple setup, accurate notes, clear action items, and affordable positioning in reviews, while Gong is described as more feature rich for sales insight, coaching, and pipeline visibility. G2 reviewers mention that both products reduce manual note-taking and help teams review key moments after meetings. For smaller teams, ease of adoption and low admin overhead appear especially important in the feedback. Some reviewers also note that more advanced platforms can feel overwhelming or expensive, so fit depends on complexity and team maturity. ### What is the best conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the strongest overall pick in this dataset because it appears most often in recent reviews and is repeatedly described as useful for summaries, searchable transcripts, deal tracking, coaching, and cross-team visibility. According to verified users, it helps teams avoid manual notes, prep faster for follow-ups, and coach reps using real call data. G2 reviewers mention benefits across onboarding, forecasting, account review, and understanding customer pain points. They also mention some tradeoffs, including occasional transcript errors, slower loading in some cases, and a steeper learning curve due to the amount of data available. For buyers prioritizing depth and broad sales workflow support, it leads this review set. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – supports sales teams with conversation analysis, follow-up prep, coaching, and pipeline visibility - [Fathom](https://www.g2.com/products/fathom-video) – ideal for fast setup, clear meeting summaries, action items, and everyday note-taking efficiency - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading buyer intent, emotional cues, and hidden signals from conversations ### Which conversation intelligence app is the best? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the best-supported answer in this dataset for buyers asking for the best conversation intelligence app. According to verified users, it combines call recording, transcripts, AI summaries, coaching, account search, and deal insight in one place, which makes it practical for daily sales execution. G2 reviewers mention that it helps them stay present in meetings, revisit critical moments later, and improve follow-up quality without depending on handwritten notes. They also highlight its value for managers who need to coach teams or review deal health. A few users mention search lag, summary accuracy issues in some calls, and a heavier learning curve, but overall the feedback is strongest here. ### What is the best tool for analyzing customer conversations? Based on G2 reviews, the best tool for analyzing customer conversations depends on whether a buyer wants broad sales visibility or deeper behavioral signal detection. According to verified users, Gong is often used to analyze customer calls for pain points, follow-up actions, coaching opportunities, and deal movement, while Substrata is praised for uncovering intent, sentiment, and subtle changes in engagement. G2 reviewers mention that these tools help teams move beyond memory-based follow-up and instead work from searchable conversation data. They also point to practical benefits like better preparation, clearer handoffs, and stronger internal alignment. Some users note that highly detailed analytics can feel overwhelming at first, especially when teams are managing a large volume of conversations. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – helps teams analyze calls for customer needs, objections, next steps, and coaching moments - [Fathom](https://www.g2.com/products/fathom-video) – useful for extracting summaries, action items, and detailed transcripts from meetings - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading intent, emotional shifts, and relationship momentum from conversations ### What most effective conversation intelligence software to buy? Based on G2 reviews, the most effective conversation intelligence software to buy is the one that fits the buyer’s workflow and coaching needs. According to verified users, Gong is repeatedly associated with strong visibility into calls, account history, summaries, and coaching, while Fathom is frequently praised for easy setup, accurate notes, and immediate action items. G2 reviewers mention that both tools reduce manual note-taking and help teams move faster after meetings. Effectiveness in the reviews usually comes down to how well the product helps users find information quickly, stay present in conversations, and support better follow-up or training. Some users also mention the importance of balancing AI speed and insight quality with usability and rollout simplicity. ### What highly rated conversation intelligence solutions? Based on G2 reviews, highly rated conversation intelligence solutions in this dataset are commonly described as tools that automate note-taking, surface next steps, and help teams learn from customer calls at scale. According to verified users, Gong is often highlighted for sales visibility and coaching, Fathom for reliable summaries and action tracking, and Substrata for interpreting buyer sentiment and hidden signals. G2 reviewers mention that these solutions help reduce administrative work, improve internal collaboration, and make it easier to revisit conversations later. They also point out that accuracy and usability matter just as much as feature depth. In general, the most positively reviewed solutions are the ones that save time while making conversations easier to search, share, and act on. ### What conversation intelligence systems best recommended? Based on G2 reviews, the best recommended conversation intelligence systems are the ones buyers repeatedly mention for recording, summarizing, coaching, and surfacing insights from customer interactions. According to verified users, Gong is the most established recommendation in this dataset for sales-led use cases, while Fathom is often recommended for teams that need a lighter-weight experience with strong note accuracy and quick setup. G2 reviewers mention that recommended systems usually help them stay focused during calls, maintain a searchable conversation history, and improve consistency across follow-ups and team coaching. They also note that recommendation strength often depends on rollout fit, especially around learning curve, integration setup, and whether the team values straightforward summaries or more advanced insight layers. ### What top conversation intelligence platforms for business? Based on G2 reviews, top conversation intelligence platforms for business are those that support both individual productivity and team-level visibility. According to verified users, Gong is widely used for business conversations tied to pipeline, forecasting, training, and customer understanding, while Fathom is valued for meeting recaps, sharing notes, and helping teams stay organized without adding much setup burden. G2 reviewers mention that business users benefit most when platforms can capture conversations automatically, organize transcripts clearly, and help different teams act on the same information. Across the data, the top platforms are not just recording tools. They are used to improve coaching, strengthen handoffs, and make customer context easier to access across the organization. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – chosen by business teams for coaching, forecasting visibility, searchable call history, and follow-up support - [Fathom](https://www.g2.com/products/fathom-video) – helpful for business meetings that need fast summaries, action items, and easy sharing across teams - [Substrata](https://www.g2.com/products/substrata-substrata) – useful for businesses that want conversation intelligence focused on sentiment, intent, and stakeholder dynamics ## G2 Grid® for Conversation Intelligence Software ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=135441&focus%5B%5D=506&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166&focus%5B%5D=25440) Highlighted products: Gong, Fathom, GTM Studio - Powered by ZoomInfo, Agentforce Sales (formerly Salesforce Sales Cloud), Talkdesk, Substrata, Nooks, and Jiminny. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks&focus%5B%5D=jiminny&segment=mid-market) ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 202 ### Category Stats (Jul 2026) - **Average Rating**: 4.62/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,100+ Authentic Reviews - 202+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-07-17T10%3A08%3A36Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Fmid-market%3Fpage%3D3&secure%5Btoken%5D=f27784d91f482b374fe81221bcb503ada9ccb9c85240c336e73138c822b713a8&secure%5Burl%5D=https%3A%2F%2Ffathom.video%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [UpdateAI](https://www.g2.com/products/updateai/reviews) UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, and surface product feedback. Even better, we help you draft follow up emails and prepare for tomorrow's calls. CSM's the world over are less stress using UpdateAI and find that for the first time, they are winning the war on Administrative work. **Average Rating:** 4.9/5.0 **Total Reviews:** 53 **How Do G2 Users Rate UpdateAI?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind UpdateAI?** - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ (13,119 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/841640/ (1,129 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 38% Small-Business #### What Are UpdateAI's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Helpful (19 reviews) - Useful (17 reviews) - Note Taking (16 reviews) - Meeting Notes (15 reviews) **Cons:** - Integration Issues (4 reviews) - Poor Summarization (4 reviews) - Recording Issues (4 reviews) - Inaccurate Summarization (3 reviews) - Accuracy Issues (2 reviews) ### What Do G2 Reviewers Say About UpdateAI? *AI-generated summary from verified user reviews* **Pros:** - Users find UpdateAI's **ease of use** remarkable, simplifying setup and enhancing focus during conversations. - Users love the **seamless summarization** of UpdateAI, enhancing engagement during meetings and improving post-call efficiencies. - Users value the **user-friendly setup** and seamless integration of UpdateAI, enhancing productivity and engagement during calls. - Users appreciate the **efficient note-taking** features of UpdateAI, enhancing focus and teamwork during calls and meetings. - Users appreciate the **time-saving note-taking** features of UpdateAI, allowing them to focus fully on client interactions. **Cons:** - Users face **integration issues** with UpdateAI, as it currently connects only to Zoom and lacks timely call summaries. - Users desire improvements in **poor summarization** , highlighting issues with transcriptions and outline accuracy. - Users experience **recording issues** with UpdateAI, including challenges with transcription accuracy and limited sharing capabilities. - Users report **inaccurate summarization** with UpdateAI, experiencing issues with transcription accuracy and delayed recaps. - Users experience **accuracy issues** with UpdateAI, particularly with incorrect transcriptions of names and outlines. #### What Are Recent G2 Reviews of UpdateAI? **"[Amazing Product!](https://www.g2.com/survey_responses/updateai-review-10472472)"** **Rating:** 5.0/5.0 stars *— Rodrigo G.* [Read full review](https://www.g2.com/survey_responses/updateai-review-10472472) --- **"[The most accurate notetaker I have ever used comes with critical insights for my Success team.](https://www.g2.com/survey_responses/updateai-review-9815885)"** **Rating:** 5.0/5.0 stars *— Luke H.* [Read full review](https://www.g2.com/survey_responses/updateai-review-9815885) --- ### 2. [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews) Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai **Average Rating:** 4.9/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Enthu.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.4/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Enthu.ai?** - **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks) - **Year Founded:** 2021 - **HQ Location:** Delaware, US - **Twitter:** @enthuAI (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enthuai (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 52% Small-Business, 48% Mid-Market #### What Are Enthu.ai's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Action Items (1 reviews) - Artificial Intelligence (1 reviews) - Call Quality (1 reviews) - Data Management (1 reviews) **Cons:** - AI Limitations (1 reviews) - Call Issues (1 reviews) - Call Limitations (1 reviews) - Language Limitations (1 reviews) ### What Do G2 Reviewers Say About Enthu.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Enthu.ai, enhancing customer interactions and improving agent performance efficiently. - Users value the **actionable insights** from Enthu.ai, enhancing efficiency and understanding in customer interactions. - Users value the **seamless voice-to-text conversion** of Enthu.ai, significantly enhancing efficiency and operational insights. - Users appreciate the **excellent call quality** of Enthu.ai, enabling efficient processing and deeper insights into conversations. - Users value the **efficient data management** of Enthu.ai, enhancing productivity and insights into customer interactions. **Cons:** - Users face **limitations in AI processing** due to the reliance on a fixed number of manual call uploads. - Users face challenges with the **manual call upload approach** , as it limits efficiency and processing capabilities. - Users face **call limitations** due to the fixed upload approach, hindering efficient processing of AI logic. - Users face **language limitations** with Enthu.ai due to its reliance on a fixed number of manual call uploads. #### What Are Recent G2 Reviews of Enthu.ai? **"[Efficient, Organized Call Grading and Team Coaching](https://www.g2.com/survey_responses/enthu-ai-review-12787512)"** **Rating:** 5.0/5.0 stars *— Naomi R.* [Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512) --- **"[Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings](https://www.g2.com/survey_responses/enthu-ai-review-12758507)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507) --- #### What Are G2 Users Discussing About Enthu.ai? - [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote ### 3. [MeetGeek](https://www.g2.com/products/meetgeek/reviews) MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversation while it writes down all the important details for you. Now it’s easy to share customer feedback, requirements, or important updates with your team. They can easily stay in the loop and share knowledge while having fewer meetings. Using conversation analytics and tailored tips, you can finally understand where your meetings suffer and take action to improve them over time. Ideal for: - Consultants & Agencies - Focus on running high-quality consulting sessions, while all important information is automatically captured for you. - Sales & Account Managers - Extract insights from sales calls to enrich your CRM with more data to close deals faster. - Hiring & Recruiting - Focus on candidates’ competencies, instead of note-taking and make hiring decisions faster. **Average Rating:** 4.6/5.0 **Total Reviews:** 487 **How Do G2 Users Rate MeetGeek?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MeetGeek?** - **Seller:** [MeetGeek](https://www.g2.com/sellers/meetgeek) - **Company Website:** https://meetgeek.ai - **Year Founded:** 2020 - **HQ Location:** EU, RO - **Twitter:** @MeetgeekA (248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/meetgeek-ai/about (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 78% Small-Business, 20% Mid-Market #### What Are MeetGeek's Pros and Cons? **Pros:** - AI Summary (30 reviews) - Ease of Use (23 reviews) - Accuracy (15 reviews) - Action Items (15 reviews) - Meetings (15 reviews) **Cons:** - Meeting Management (9 reviews) - Limited Language Support (8 reviews) - AI Inaccuracy (7 reviews) - Accuracy Issues (6 reviews) - Inaccurate Summarization (6 reviews) ### What Do G2 Reviewers Say About MeetGeek? *AI-generated summary from verified user reviews* **Pros:** - Users commend MeetGeek for its **effective summaries and AI transcription** , enhancing collaboration and usability for teams. - Users value the **ease of use** of MeetGeek, highlighting quick access to customer support and clear, precise notes. - Users value the **high accuracy** of MeetGeek in organizing minutes and summarizing key ideas effectively. - Users highlight the **effective summarization of meetings** with MeetGeek, simplifying the extraction of action items. - Users value the **automatic meeting summaries and HubSpot integration** for enhancing collaboration and organization. **Cons:** - Users often face **meeting management challenges** with MeetGeek, including issues with bot performance and name display. - Users express concern over **limited language support** , wishing for flexibility in transcription languages during meetings. - Users express concerns over **AI inaccuracy** , highlighting issues with translation and conversation context recognition. - Users note **accuracy issues** in AI translations and meeting transcripts, affecting overall functionality and user experience. - Users find **inaccurate summarization** sometimes disrupts clarity, affecting understanding and speaker context in notes. #### What Are Recent G2 Reviews of MeetGeek? **"[Powerful, User-Friendly Scheduling with Smart AI and Seamless Calendar Integration](https://www.g2.com/survey_responses/meetgeek-review-12863529)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12863529) --- **"[Easy to Use, Highly Customizable Meeting Emails and Impressive Workflows](https://www.g2.com/survey_responses/meetgeek-review-12944158)"** **Rating:** 5.0/5.0 stars *— Amanda G.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12944158) --- #### What Are G2 Users Discussing About MeetGeek? - [What is Meetgeek.ai used for?](https://www.g2.com/discussions/what-is-meetgeek-ai-used-for) - 4 comments ### 4. [Marchex](https://www.g2.com/products/marchex/reviews) Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands. **Average Rating:** 4.1/5.0 **Total Reviews:** 180 **How Do G2 Users Rate Marchex?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Marchex?** - **Seller:** [Marchex](https://www.g2.com/sellers/marchex) - **Year Founded:** 2003 - **HQ Location:** Seattle, WA - **Twitter:** @Marchex (3,621 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8068/ (183 employees on LinkedIn®) - **Ownership:** NASDAQ:MCHX **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 54% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Marchex? **"[Great platform and great help!](https://www.g2.com/survey_responses/marchex-review-7253491)"** **Rating:** 4.5/5.0 stars *— Ethan G.* [Read full review](https://www.g2.com/survey_responses/marchex-review-7253491) --- **"[Marchex provides everything we need for our call measurement clients.](https://www.g2.com/survey_responses/marchex-review-7251822)"** **Rating:** 4.5/5.0 stars *— Tammy W.* [Read full review](https://www.g2.com/survey_responses/marchex-review-7251822) --- #### What Are G2 Users Discussing About Marchex? - [What is Marchex used for?](https://www.g2.com/discussions/what-is-marchex-used-for) ### 5. [Spiky](https://www.g2.com/products/spiky/reviews) Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 118 **How Do G2 Users Rate Spiky?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Spiky?** - **Seller:** [Spiky.ai](https://www.g2.com/sellers/spiky-ai) - **Company Website:** https://www.spiky.ai - **Year Founded:** 2020 - **HQ Location:** Buffalo, New York - **Twitter:** @spikyAI (238 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spiky-ai/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Small-Business, 30% Mid-Market #### What Are Spiky's Pros and Cons? **Pros:** - Accuracy (12 reviews) - AI Summary (7 reviews) - Automation (7 reviews) - Time-saving (7 reviews) - Action Items (6 reviews) **Cons:** - Missing Features (2 reviews) - Sharing Issues (2 reviews) - Accuracy Issues (1 reviews) - AI Inaccuracy (1 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Spiky? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **exceptional accuracy** of Spiky, noting its ability to capture every key detail seamlessly. - Users value the **real-time coaching and analysis** provided by Spiky, significantly improving sales performance and outcomes. - Users value the **effortless automation** of Spiky, allowing them to focus on conversations rather than note-taking. - Users love how Spiky saves time by **automatically generating notes and reminders** , making follow-ups effortless and efficient. - Users love that Spiky offers **effortless note-taking and actionable insights** , making follow-ups and meeting adjustments seamless. **Cons:** - Users note **missing features** like synchronization limitations and AI quality issues, but acknowledge ongoing development efforts. - Users highlight **sharing issues** with Spiky, particularly in distinguishing speakers during in-person meetings, affecting note accuracy. - Users experience **accuracy issues** with transcripts when selling to international companies, but find it manageable. - Users experience **AI inaccuracy** during meetings, leading to mixed notes and misassigned action items due to voice recognition limitations. - Users face a **recognition limitation** with Spiky in in-person meetings, causing confusion in notes and action items. #### What Are Recent G2 Reviews of Spiky? **"[Spiky Transforms Our Meetings and Sales Management](https://www.g2.com/survey_responses/spiky-review-12818732)"** **Rating:** 5.0/5.0 stars *— Mehtap S.* [Read full review](https://www.g2.com/survey_responses/spiky-review-12818732) --- **"[A Game-Changer for Customer Success: Nothing falls through the cracks anymore](https://www.g2.com/survey_responses/spiky-review-12767089)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/spiky-review-12767089) --- ### 6. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent **Average Rating:** 4.4/5.0 **Total Reviews:** 678 **How Do G2 Users Rate Dialpad Support?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialpad Support?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Mid-Market, 31% Small-Business #### What Are Dialpad Support's Pros and Cons? **Pros:** - Helpful (84 reviews) - Ease of Use (60 reviews) - Customer Support (46 reviews) - Features (27 reviews) - Response Time (22 reviews) **Cons:** - Poor Customer Support (32 reviews) - Call Issues (29 reviews) - Delayed Support (21 reviews) - Dialer Issues (21 reviews) - Long Wait Times (21 reviews) ### What Do G2 Reviewers Say About Dialpad Support? *AI-generated summary from verified user reviews* **Pros:** - Users find the **online help section very helpful** , providing quick answers without the hassle of waiting on hold. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests straightforward and user-friendly. - Users commend the **responsive customer support** of Dialpad Support, appreciating quick resolutions and effective communication. - Users appreciate the **transcription and CRM integration** of Dialpad Support, which significantly saves time and effort. - Users appreciate the **quick response time** of Dialpad Support, ensuring effective assistance whenever needed. **Cons:** - Users find that **poor customer support** often leads to frustrating and time-consuming experiences with Dialpad. - Users often face **call connection delays** and issues with reporting and app usability in Dialpad Support. - Users experience **delayed support** from Dialpad, struggling to reach live agents in urgent situations and receiving inadequate responses. - Users experience **dialer issues** like delays and poor reporting, affecting call handling and review efficiency. - Users experience **long wait times** for responses from Dialpad Support, leading to frustration during urgent issues. #### What Are Recent G2 Reviews of Dialpad Support? **"[Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack](https://www.g2.com/survey_responses/dialpad-support-review-12836209)"** **Rating:** 5.0/5.0 stars *— Christopher R.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) --- **"[Dialpad Updated Review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)"** **Rating:** 5.0/5.0 stars *— Mohammed P.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) --- #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### 7. [Mihup](https://www.g2.com/products/mihup/reviews) Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Mihup?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Mihup?** - **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) - **Year Founded:** 2016 - **HQ Location:** Kolkata, India - **Twitter:** @mihup_ai (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mihup/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are Mihup's Pros and Cons? **Pros:** - Accuracy (18 reviews) - Ease of Use (14 reviews) - Features (11 reviews) - Customer Support (9 reviews) - Efficiency (9 reviews) **Cons:** - User Interface Issues (12 reviews) - Complexity (7 reviews) - Improvement Needed (7 reviews) - Learning Curve (7 reviews) - Poor UI Design (7 reviews) ### What Do G2 Reviewers Say About Mihup? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently. - Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations. - Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience. - Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness. - Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions. **Cons:** - Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup. - Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options. - Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features. - Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively. - Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity. #### What Are Recent G2 Reviews of Mihup? **"[Automates Audio Analysis, Boosts Service Quality](https://www.g2.com/survey_responses/mihup-review-12164341)"** **Rating:** 4.0/5.0 stars *— Erick Vincent Steve G.* [Read full review](https://www.g2.com/survey_responses/mihup-review-12164341) --- **"[Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights](https://www.g2.com/survey_responses/mihup-review-11831951)"** **Rating:** 5.0/5.0 stars *— andré P.* [Read full review](https://www.g2.com/survey_responses/mihup-review-11831951) --- ### 8. [Creovai](https://www.g2.com/products/creovai/reviews) Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them. **Average Rating:** 4.3/5.0 **Total Reviews:** 198 **How Do G2 Users Rate Creovai?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 7.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Creovai?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Company Website:** https://www.capacity.com - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor - **Top Industries:** Consumer Services, Banking - **Company Size:** 58% Mid-Market, 26% Enterprise #### What Are Creovai's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Helpful (20 reviews) - Reporting (18 reviews) - Accuracy (15 reviews) - Transcription Accuracy (15 reviews) **Cons:** - Call Issues (17 reviews) - Learning Curve (12 reviews) - Inaccurate Data Analysis (11 reviews) - Missing Features (11 reviews) - Search Functionality (11 reviews) ### What Do G2 Reviewers Say About Creovai? *AI-generated summary from verified user reviews* **Pros:** - Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales. - Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai. - Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions. - Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management. - Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets. **Cons:** - Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience. - Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively. - Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues. - Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management. - Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively. #### What Are Recent G2 Reviews of Creovai? **"[Tethr has made call reviews so much easier.](https://www.g2.com/survey_responses/creovai-review-8984261)"** **Rating:** 4.0/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/creovai-review-8984261) --- **"[Tethr is a wonderful business intelligence tool.](https://www.g2.com/survey_responses/creovai-review-8985805)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/creovai-review-8985805) --- #### What Are G2 Users Discussing About Creovai? - [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for) - [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for) ### 9. [Kickscale](https://www.g2.com/products/kickscale/reviews) Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated call administration. Increase your operational efficiency and win rates, and gain in-depth understanding of your sales call from 1,000+ data points per meeting that will help you understand your ICP. Listen to the voice of the customer and eliminate the guessing game. Simply ask the AI. **Average Rating:** 4.9/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Kickscale?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.4/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Kickscale?** - **Seller:** [Kickscale](https://www.g2.com/sellers/kickscale) - **HQ Location:** Vienna - **Twitter:** @Kickscale (14 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kickscale/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Manager - **Top Industries:** Computer Software, Leisure, Travel & Tourism - **Company Size:** 64% Mid-Market, 36% Small-Business #### What Are Kickscale's Pros and Cons? **Pros:** - Time-saving (12 reviews) - Automation (8 reviews) - Accuracy (7 reviews) - Ease of Use (7 reviews) - Daily Use (6 reviews) **Cons:** - AI Limitations (2 reviews) - Language Issues (2 reviews) - AI Inaccuracy (1 reviews) - Complexity (1 reviews) - Difficult Learning (1 reviews) ### What Do G2 Reviewers Say About Kickscale? *AI-generated summary from verified user reviews* **Pros:** - Users find Kickscale a **remarkable time-saver** , enhancing focus on conversations while reducing post-meeting tasks significantly. - Users love the **automation features** of Kickscale, enhancing focus and saving time on meeting management tasks. - Users value the **accuracy of summaries and insights** generated by Kickscale, enhancing productivity and focus during meetings. - Users find Kickscale's **ease of use** invaluable, enhancing focus on conversations while streamlining meeting processes effectively. - Users love how Kickscale's **daily use** automates meeting notes and enhances focus, saving valuable time and effort. **Cons:** - Users note that AI-generated follow-ups can feel **generic and robotic** , requiring personal tweaks for better resonance. - Users note significant **language issues** with Kickscale, particularly with non-English languages like French and Italian. - Users report **AI inaccuracy** when using Kickscale with Italian, noting significant gaps compared to its performance in English. - Users find the **complexity** of Kickscale challenging, as it takes time to learn all its features effectively. - Users find that **difficult learning** curves can delay effective usage of Kickscale's features and maximize benefits. #### What Are Recent G2 Reviews of Kickscale? **"[Super insights for sales conversations and what can be improved](https://www.g2.com/survey_responses/kickscale-review-11659424)"** **Rating:** 5.0/5.0 stars *— Tarik Y.* [Read full review](https://www.g2.com/survey_responses/kickscale-review-11659424) --- **"[Excellent AI tool for efficiency and accuracy](https://www.g2.com/survey_responses/kickscale-review-10631581)"** **Rating:** 5.0/5.0 stars *— Niklas R.* [Read full review](https://www.g2.com/survey_responses/kickscale-review-10631581) --- ### 10. [ReflexAI Prepare](https://www.g2.com/products/reflexai-prepare/reviews) Prepare is an advanced AI-driven training platform designed to revolutionize how contact center representatives develop their skills. Specifically tailored for organizations managing high-stakes and sensitive conversations, Prepare offers immersive, voice-based simulations that replicate real-world scenarios, empowering agents to build confidence, enhance empathy, and improve outcomes. The platform is particularly beneficial for industries such as behavioral health, healthcare, and customer service, where effective communication is crucial. By providing realistic training environments, Prepare allows representatives to engage in dynamic roleplays that adapt to the flow of conversation, enabling them to navigate complex or emotionally charged interactions with greater ease. This adaptability ensures that agents are not only prepared for a variety of situations but also able to respond appropriately under pressure. One of the standout features of Prepare is its actionable feedback system. After each simulation, users receive detailed performance insights, including evaluations of tone, phrasing, and adherence to best practices. This feedback is essential for fine-tuning skills and ensuring consistent service quality. The platform’s focus on voice-based learning further distinguishes it from traditional training methods, as it allows representatives to practice in an interactive, speech-enabled environment that closely mimics live calls. Prepare also offers tailored scenarios that can be customized to reflect an organization’s unique needs, protocols, and audience demographics. This flexibility ensures that training is relevant and applicable, enhancing the learning experience. Additionally, the platform emphasizes skill development in critical areas such as active listening, de-escalation, and empathy, all while maintaining compliance with industry standards. The benefits of using Prepare extend beyond just skill enhancement. The platform equips teams with the tools and confidence needed to handle any situation with professionalism and care. It also supports scalable training, allowing organizations to provide consistent, high-quality training for teams of any size without the logistical hurdles often associated with traditional training methods. Engaging, practical simulations lead to improved knowledge retention, and data-driven insights enable organizations to track individual and team progress over time, identifying strengths, gaps, and growth opportunities. Overall, Prepare stands out as a comprehensive training solution that prepares contact center representatives to deliver exceptional experiences and positive outcomes in their interactions. **Average Rating:** 4.7/5.0 **Total Reviews:** 27 **How Do G2 Users Rate ReflexAI Prepare?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) **Who Is the Company Behind ReflexAI Prepare?** - **Seller:** [ReflexAI](https://www.g2.com/sellers/reflexai) - **Company Website:** https://www.reflexai.com/ - **Year Founded:** 2022 - **HQ Location:** New York City, US - **LinkedIn® Page:** https://www.linkedin.com/company/reflexai (52 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Non-Profit Organization Management - **Company Size:** 71% Mid-Market, 29% Small-Business #### What Are ReflexAI Prepare's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - User Interface (2 reviews) - Access (1 reviews) - Accuracy (1 reviews) - Coaching (1 reviews) **Cons:** - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About ReflexAI Prepare? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ReflexAI Prepare, appreciating its user-friendly interface and accessible progress tracking. - Users value the **user-friendly interface** of ReflexAI Prepare, enhancing accessibility and facilitating progress tracking effectively. - Users value the **easy access to progress tracking** through the dashboard, enhancing their experience with ReflexAI Prepare. - Users value the **accuracy of simulations** in ReflexAI Prepare, enhancing training with real-life scenarios for better skill development. - Users value the **customizable simulations** in ReflexAI Prepare, enhancing training by replicating real-life crisis scenarios. **Cons:** - Users experience **slow loading** times when switching scenarios, which can hinder the overall efficiency of ReflexAI Prepare. #### What Are Recent G2 Reviews of ReflexAI Prepare? **"[Simple Persona Builder with Helpful Simulations and Responsive Updates](https://www.g2.com/survey_responses/reflexai-prepare-review-13113656)"** **Rating:** 4.5/5.0 stars *— Dakota D.* [Read full review](https://www.g2.com/survey_responses/reflexai-prepare-review-13113656) --- **"[Reflex Helps with Large Overview Analytics](https://www.g2.com/survey_responses/reflexai-prepare-review-11362234)"** **Rating:** 5.0/5.0 stars *— chris n.* [Read full review](https://www.g2.com/survey_responses/reflexai-prepare-review-11362234) --- ### 11. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,358 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.5/10) - **AI Text Summarization:** 7.4/10 (Category avg: 8.7/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. **Cons:** - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 12. [Demodesk Coaching & AI](https://www.g2.com/products/demodesk-coaching-ai/reviews) Demodesk Coaching & AI turns sales conversations into revenue. Four AI agents handle the work reps have always hated: notes, CRM updates, coaching, deal risk. \*\*AI Assistant\*\* records and transcribes every sales call in 98 languages. It writes the summary, drafts the follow-up, and fills the CRM. Reps save 30 minutes per call on admin. \*\*AI Coach\*\* scores every conversation against MEDDIC, BANT, Challenger, or your own scorecard. Feedback lands seconds after the call ends. One manager can coach 50 reps, not 10. \*\*AI CRM Concierge\*\* keeps Salesforce, HubSpot, and Pipedrive clean. 99% field accuracy. No more pipeline reviews where half the data is missing. \*\*AI Analyst\*\* answers the questions you actually have. Which deals are at risk. Which competitors come up most. Which reps handle objections best. Ask in plain English, get answers from your own call data. \*\*AI Crew\*\* (the in-app section where custom agents live) extends everything. Describe a task like "scan my pipeline daily and post at-risk deals to Slack." Demodesk's AI Agent Builder sets it up. Install from 30+ pre-built agents and 158 marketplace skills. \*\*Why European teams pick Demodesk over Gong, Fathom, and Chorus\*\* Built in Munich. Operated entirely from EU data centers (Azure Frankfurt). ISO 27001:2022 certified. No transatlantic data transfers. Customer conversations and CRM data never train any AI model, including ours. Works council-compatible consent flows built in. Fine-tuned on 10 million real sales conversations. Zero setup. Value on day one, not after a six-month enterprise rollout. \*\*Pricing\*\* EUR 59/user/month monthly. EUR 49/user/month annual. Viewer seats free for managers, RevOps, enablement, and customer success. Compare that to Gong at EUR 108+/user/month plus a mandatory platform fee of EUR 5,000 to 50,000 per year. 14-day free trial. No credit card. Used by 300+ sales teams across Europe and North America: Porsche, OMR Reviews, Bosch, Treatwell, Enpal. Demodesk is the AI that does the job. Not the AI that tells you what to do. **Average Rating:** 4.8/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Demodesk Coaching & AI?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Demodesk Coaching & AI?** - **Seller:** [Demodesk](https://www.g2.com/sellers/demodesk) - **Year Founded:** 2018 - **HQ Location:** Munich, Germany - **Twitter:** @demodesk (258 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25165726/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Hospital & Health Care - **Company Size:** 63% Mid-Market, 37% Small-Business #### What Are Demodesk Coaching & AI's Pros and Cons? **Pros:** - AI Summary (6 reviews) - Helpful (6 reviews) - Automation (5 reviews) - CRM Integration (5 reviews) - Feedback Management (5 reviews) **Cons:** - AI Inaccuracy (3 reviews) - AI Limitations (3 reviews) - Integration Issues (3 reviews) - Accuracy Issues (1 reviews) - Calendar Issues (1 reviews) ### What Do G2 Reviewers Say About Demodesk Coaching & AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI-driven coaching and summaries** of Demodesk, enhancing their call evaluations and follow-up efficiency. - Users appreciate the **real-time, actionable feedback** from Demodesk Coaching & AI, enhancing sales performance effortlessly. - Users benefit from the **automation capabilities** of Demodesk Coaching & AI, enhancing sales calls and CRM management effortlessly. - Users value the **seamless CRM integration** of Demodesk, enhancing deal management and streamlining post-meeting follow-ups. - Users value the **valuable feedback management** provided by Demodesk's AI coach for improving calls and conversion rates. **Cons:** - Users note the **AI inaccuracy** in Demodesk Coaching & AI, as suggestions can be generic and contextually lacking. - Users find the **AI suggestions lacking in context** , often feeling generic and not tailored to specific situations. - Users report **integration issues** with CRM tools and delays in recordings, impacting overall efficiency and context awareness. - Users find the **accuracy issues** in transcription feature diminish the overall effectiveness and require manual corrections. - Users face issues with **calendar duplication** , causing confusion and hindering the integration with tools like Pipedrive. #### What Are Recent G2 Reviews of Demodesk Coaching & AI? **"[Instant Call Feedback and Automatic Hubspot Updates—A Top Tool](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684)"** **Rating:** 5.0/5.0 stars *— Julian W.* [Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-12331684) --- **"[Expectations exceeded, Demodesk has already impressed us with the first attempts!](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167)"** **Rating:** 5.0/5.0 stars *— Michael S.* [Read full review](https://www.g2.com/survey_responses/demodesk-coaching-ai-review-11394167) --- ### 13. [Terret.ai](https://www.g2.com/products/terret-ai/reviews) Terret is the answer-to-action revenue engine that tells revenue teams what to do, then does it. Built for CROs, VP of Sales, and RevOps leaders running complex enterprise revenue motions. Most revenue AI gives teams surface-level recaps of calls and deals. Terret gets to the root of the questions that move the number — why enterprise deals are slipping, where pricing conversations are breaking down, which product gaps correlate with lost deals — and then executes against them across every rep, every deal, and every system. That's the category: not AI that tells you what happened, but AI that tells you what to do and does it. Terret's flagship product, Terret Nexus, is built on three components. The Revenue Graph unifies structured and unstructured data from every revenue-facing system — CRM, calls, emails, and data warehouse. The AI Architects run strategic analysis across that graph to find the patterns that drive wins. The AI Agents deploy playbooks, workflows, and real-time coaching into the tools revenue teams already use — Salesforce, Slack, Claude, ChatGPT, and the Terret web app. The system works through a four-step loop — Ask → Answer → Operationalize → Activate — and compounds over time, with every deal generating new signal that sharpens the next cycle. The result is an engine that answers the revenue questions no other AI can handle — why win rates are dropping, where closers are outperforming, which product gaps are costing deals — and then closes the gap without a human having to chase it down. Carta, Udemy, Cloudflare, and Mistral run on Terret. **Average Rating:** 4.4/5.0 **Total Reviews:** 611 **How Do G2 Users Rate Terret.ai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.1/10 (Category avg: 8.5/10) - **AI Text Summarization:** 7.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Terret.ai?** - **Seller:** [Terret ](https://www.g2.com/sellers/terret) - **Company Website:** https://terret.ai/ - **Year Founded:** 2018 - **HQ Location:** Santa Clara, CA - **Twitter:** @terret_ai - **LinkedIn® Page:** https://www.linkedin.com/company/boostup-ai/ (50 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Enterprise Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Mid-Market, 32% Enterprise #### What Are Terret.ai's Pros and Cons? **Pros:** - Forecasting Ease (31 reviews) - Analytics (22 reviews) - Efficiency (19 reviews) - Easy Access (17 reviews) - Updates (17 reviews) **Cons:** - Salesforce Integration (31 reviews) - Integration Issues (17 reviews) - Forecasting Issues (16 reviews) - Inadequate Reporting (12 reviews) - Difficult Reporting (10 reviews) ### What Do G2 Reviewers Say About Terret.ai? *AI-generated summary from verified user reviews* **Pros:** - Users find **forecasting easy** with Terret.ai, enjoying seamless integration and clear visibility of their renewals and opportunities. - Users appreciate the **powerful analytics** of Terret.ai, enhancing decision-making through quick and customizable dashboard insights. - Users value the **efficiency** of Terret.ai, greatly improving productivity and simplifying pipeline management for their companies. - Users appreciate the **easy access** to comprehensive business insights through a single, well-organized dashboard. - Users value the **seamless integration with SFDC** , enhancing efficiency in updating records and forecasting. **Cons:** - Users experience **connection issues with Salesforce** , leading to lags and difficulties in data refresh rates. - Users experience **integration issues** with Salesforce that complicate syncing and updating data, impacting overall user experience. - Users find **forecasting issues** with Terret.ai due to limitations in hierarchy and Salesforce data cleanliness affecting functionality. - Users find the **reporting capabilities inadequate** , highlighting a need for greater flexibility and precision in tracking forecasts. - Users note that **difficult reporting** limits flexibility and complicates tracking of forecast accuracy across currencies and categories. #### What Are Recent G2 Reviews of Terret.ai? **"[Revolutionized Our Pipeline Management](https://www.g2.com/survey_responses/terret-ai-review-12596787)"** **Rating:** 4.0/5.0 stars *— Kody E.* [Read full review](https://www.g2.com/survey_responses/terret-ai-review-12596787) --- **"[Boostup is a great tool to have everything in one place! Love it](https://www.g2.com/survey_responses/terret-ai-review-8403565)"** **Rating:** 5.0/5.0 stars *— Ronny B.* [Read full review](https://www.g2.com/survey_responses/terret-ai-review-8403565) --- #### What Are G2 Users Discussing About Terret.ai? - [What is BoostUp.ai used for?](https://www.g2.com/discussions/what-is-boostup-ai-used-for) ### 14. [Aviso](https://www.g2.com/products/aviso/reviews) Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mitigate risks. By merging human expertise with cutting-edge AI, Aviso consistently delivers remarkable results, including a 40% increase in deal win rates, a 15-36% rise in revenue, and 30% savings in CRM expenses. The core strengths of the Aviso AI Platform include: 1) AI-Guided Deal Forecasting 2) Pipeline & Deal Management 3) Relationship & Activity Intelligence 4) Conversational Intelligence 5) Coaching & Enablement 6) NLP Analytics & Reporting 7) Go-To-Market (GTM) Collaboration 8) Sales Engagement 9) Lead Intelligence 10) Customer Success Intelligence Central to Aviso's Generative AI approach is MIKI, the world's first Generative AI Chief of Staff for Revenue Intelligence, designed to boost GTM teams' productivity and save reps up to 15-20 hours/week. MIKI combines Aviso's core AI models with Generative AI to help various GTM personas with Account Research, Sales Planning & Management, Buyer Meeting Preparation, Prospecting, CRM updates Automation, Email follow-ups, and more. Aviso's platform integrates data from its comprehensive databases, CRM systems, and external sources, processed through an advanced AI/ML layer. This sophisticated system, accessible through web and mobile applications, optimizes customer interactions and sales decisions by harnessing MIKI's insights yet preserves the essential human element in these interactions. Aviso's contribution to advancing Generative AI in Revenue Operations has garnered recognition on prominent financial platforms like the NYSE and Nasdaq. Aviso has been making waves across the research landscape with notable mentions in Forrester Research, Constellation Research, and Harvard Business Review. In the G2 Fall 2023 APAC report, Aviso was distinguished in Customer Revenue Optimization and rated as a High Performer in AI Sales Assistants for enterprise and mid-market sectors, in addition to Sales Analytics. Find your Revenue True North with Aviso AI at www.aviso.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 973 **How Do G2 Users Rate Aviso?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Aviso?** - **Seller:** [Aviso, Inc.](https://www.g2.com/sellers/aviso-inc) - **Company Website:** https://www.aviso.com - **Year Founded:** 2014 - **HQ Location:** Redwood City, CA - **Twitter:** @AvisoInc (895 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3713385/ (373 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 43% Mid-Market, 42% Enterprise #### What Are Aviso's Pros and Cons? **Pros:** - Ease of Use (88 reviews) - Forecasting (68 reviews) - Features (54 reviews) - User Interface (46 reviews) - Efficiency (43 reviews) **Cons:** - Learning Curve (37 reviews) - Slow Loading (24 reviews) - Inaccurate Data (23 reviews) - Missing Features (23 reviews) - Slow Performance (23 reviews) ### What Do G2 Reviewers Say About Aviso? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Aviso, with intuitive filters and clear dashboards enhancing their experience. - Users value the **AI prediction feature** in Aviso, enhancing their ability to forecast and focus on key deals. - Users value the **extensive feature set** of Aviso, enhancing their sales forecasting and routines effectively. - Users enjoy the **clean and organized UI** of Aviso, which enhances navigation and insights for better decision-making. - Users value the **efficiency** of Aviso, enabling fast updates and seamless data management for sales forecasts. **Cons:** - Users experience a **steep learning curve** with Aviso, as setup and navigation can be challenging and time-consuming. - Users report **slow loading times** exceeding 10 seconds per page, hindering their workflow and efficiency. - Users experience **inaccurate data** with Aviso, leading to issues in salesforce integration and unreliable AI forecasts. - Users find Aviso's **missing features** frustrating, as it requires additional forecasting processes and complicates usage. - Users experience **slow performance** , facing lag and delays that hinder data loading and overall usability. #### What Are Recent G2 Reviews of Aviso? **"[Streamlines Forecasting with Intuitive Insights](https://www.g2.com/survey_responses/aviso-review-12792275)"** **Rating:** 4.0/5.0 stars *— Tushar P.* [Read full review](https://www.g2.com/survey_responses/aviso-review-12792275) --- **"[Aviso Simplifies Sales Forecasting and Keeps Us on Track](https://www.g2.com/survey_responses/aviso-review-10761402)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/aviso-review-10761402) --- #### What Are G2 Users Discussing About Aviso? - [What is Aviso used for?](https://www.g2.com/discussions/what-is-aviso-used-for) ### 15. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Helpful (55 reviews) - Customer Support (53 reviews) - Time-saving (38 reviews) - Automation (34 reviews) **Cons:** - Call Issues (21 reviews) - Number Issues (11 reviews) - Contact Management (10 reviews) - Missing Features (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users find Kixie PowerCall & SMS to be **incredibly easy to use** , enhancing productivity with seamless CRM integration. - Users find the **helpfulness of Kixie’s support team** invaluable for quick resolutions and improved productivity. - Users appreciate the **excellent customer support** from Kixie, particularly highlighting quick and helpful responses from their team. - Users find Kixie PowerCall & SMS a **time-saving tool** , streamlining outbound sales with efficient dialing and integration. - Users praise the **automation capabilities** of Kixie PowerCall & SMS, streamlining communication and enhancing efficiency significantly. **Cons:** - Users feel the **call issues** hinder their ability to manage communications effectively during power dialing sessions. - Users highlight **number issues** with Kixie, such as lack of call history and spam notifications affecting usability. - Users find **contact management lacks intuitive navigation** and suffers from syncing delays and limited visibility of call history. - Users find the **missing ringless voicemail drop** and limited reporting features to detract from Kixie PowerCall & SMS experience. - Users report **connection issues** with Kixie PowerCall & SMS, affecting integration and reliability during usage. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 16. [Ender Turing](https://www.g2.com/products/ender-turing/reviews) Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights that help businesses make informed decisions aligned with their strategic objectives. Key Features and Functionality: - Speech Analytics: Transforms call and contact centers by extracting valuable insights from conversations, analyzing speech, emotion, and intent nuances to unlock the full potential of each interaction. - Automated Quality Assurance: Utilizes AI to automatically monitor and evaluate 100% of calls and chats, eliminating the need for random sampling and ensuring comprehensive quality management. - Agent Coaching: Provides continuous coaching to increase agent proficiency levels and encourage top-level performance. - Behavior Analytics: Decodes patterns and guides agents for optimal interactions, helping to identify and enhance behaviors that have a proven impact on achieving positive outcomes. - Integration Capabilities: Seamlessly integrates with existing contact center ecosystems, including call and chat recording systems, as well as CRM systems, to provide end-to-end analytics on the performance of conversations. Primary Value and Solutions Provided: Ender Turing addresses the challenges contact centers face in identifying and replicating top-performing agent behaviors, leading to inconsistent customer experiences and missed revenue opportunities. Traditional quality assurance processes are manual, time-consuming, and unable to analyze every interaction, resulting in incomplete insights and delayed coaching. By leveraging AI-driven analytics, Ender Turing enables businesses to: - Enhance Customer Satisfaction: By providing real-time insights into customer interactions, businesses can make informed decisions that improve the overall customer experience. - Improve Agent Performance: Continuous coaching and behavior analytics help agents refine their skills and adopt best practices, leading to higher proficiency levels. - Increase Sales Efficiency: Identifying and replicating top-performing behaviors among agents leads to more effective sales strategies and increased revenue. - Ensure Compliance: Automated quality assurance and compliance dashboards help businesses adhere to industry regulations and standards. By implementing Ender Turing, contact centers can transform their operations, achieving higher customer satisfaction, improved agent performance, and increased sales efficiency. **Average Rating:** 4.8/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Ender Turing?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Ender Turing?** - **Seller:** [Ender Turing](https://www.g2.com/sellers/ender-turing) - **Year Founded:** 2018 - **HQ Location:** Tallinn, Harjumaa - **Twitter:** @EnderTuring (73 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enderturing/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 60% Enterprise, 36% Mid-Market #### What Are Recent G2 Reviews of Ender Turing? **"[A powerful AI solution that enhances Zendesk-based support](https://www.g2.com/survey_responses/ender-turing-review-11283096)"** **Rating:** 5.0/5.0 stars *— Kateryna S.* [Read full review](https://www.g2.com/survey_responses/ender-turing-review-11283096) --- **"[Efficient tool for call analysis and workflow improvement](https://www.g2.com/survey_responses/ender-turing-review-11267472)"** **Rating:** 4.5/5.0 stars *— Діана .* [Read full review](https://www.g2.com/survey_responses/ender-turing-review-11267472) --- ### 17. [Scratchpad](https://www.g2.com/products/scratchpad/reviews) Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The Scratchpad Notetaker — the best desktop note taker for sales — captures live calls and syncs insights straight to Salesforce. With robust integrations across Zoom, Gong, Meet, and more, Scratchpad fits into your workflows. Trusted by high-performance teams at Brex, Clio, Cognism, Crunchbase, Cursor, Dialpad, MaintainX, Settle, Vercel, and Verkada — Scratchpad helps reclaim selling capacity for sellers and gives leaders the visibility they need to run their business. Clearskies: The context layer for revenue AI Clearskies is Scratchpad's context layer for revenue teams using AI. It connects your CRM, call transcripts, email, calendar, and Slack into a single Customer Context Graph — so when your team asks Claude, ChatGPT, or any AI about a deal, an account, or the pipeline, the answer is built from every source, not just one. Sales leaders use Clearskies to: - Get pre-call briefs that pull from every system — not just the CRM - Detect pipeline risk across all channels, not just stalled CRM stages - Run win-loss analysis from actual calls and emails, not disposition codes - Surface coaching moments from every rep call with timestamps - Keep the CRM updated automatically after every interaction - Qualify deals against MEDDPICC or custom criteria using real signals Clearskies works with Salesforce, HubSpot, Gong, Slack, Google Workspace, and Microsoft 365. It connects to Claude via MCP and works with ChatGPT and any LLM. Usage-based pricing with no per-seat fees. Two products. One team. One belief: Revenue teams are sitting on enormous amounts of signal across their tools. Scratchpad removes the admin work so sellers can sell. Clearskies makes that signal available to AI so every answer, every brief, and every pipeline review reflects what's actually happening — not what someone remembered to log. Learn more at scratchpad.com and clearskies.cc. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,472 **How Do G2 Users Rate Scratchpad?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 3.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 5.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Scratchpad?** - **Seller:** [Scratchpad](https://www.g2.com/sellers/scratchpad) - **Company Website:** https://scratchpad.com - **Year Founded:** 2020 - **HQ Location:** Covina, US - **Twitter:** @Scratchpad (453 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/scratchpad-ae/about/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Enterprise Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Mid-Market, 21% Small-Business #### What Are Scratchpad's Pros and Cons? **Pros:** - CRM Integration (4 reviews) - Customizability (4 reviews) - Customization (4 reviews) - Helpful (4 reviews) - Business Management (3 reviews) **Cons:** - Missing Features (2 reviews) - Subscription Cost (2 reviews) - Add-On Issues (1 reviews) - App Issues (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About Scratchpad? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless CRM integration** of Scratchpad, enhancing organization and streamlining opportunity management effectively. - Users love the **customizability** of Scratchpad, enhancing their efficiency with tailored setups and easy modifications. - Users love the **customization options** in Scratchpad, enhancing efficiency and streamlining their workflow effortlessly. - Users love the **clean and intuitive interface** of Scratchpad, enhancing their experience in Salesforce with efficiency and ease. - Users value Scratchpad for its **organizational efficiency** , streamlining workflow and enhancing productivity across numerous accounts. **Cons:** - Users find **missing features** in Scratchpad, particularly for complex workflows and mobile experience, affecting usability. - Users note the **high subscription cost** after outgrowing the free plan, but find the investment valuable overall. - Users experience **add-on conflicts** with Scratchpad, leading to challenges when setting the home page for new tabs. - Users report **app issues** related to plugin conflicts that disrupt the functionality of Scratchpad. - Users find the **complexity** of Scratchpad challenging due to the need for extensive knowledge and budget constraints. #### What Are Recent G2 Reviews of Scratchpad? **"[Scratchpad: The Most Efficient, Easy-to-Access Tool for Tracking Deals](https://www.g2.com/survey_responses/scratchpad-review-12311976)"** **Rating:** 5.0/5.0 stars *— Alec Z.* [Read full review](https://www.g2.com/survey_responses/scratchpad-review-12311976) --- **"[Efficient Collaboration with Room for More Integrations](https://www.g2.com/survey_responses/scratchpad-review-12508516)"** **Rating:** 4.0/5.0 stars *— george c.* [Read full review](https://www.g2.com/survey_responses/scratchpad-review-12508516) --- #### What Are G2 Users Discussing About Scratchpad? - [How can I best use Scratchpad's note-taking feature to sync with my sales pipeline?](https://www.g2.com/discussions/how-can-i-best-use-scratchpad-s-note-taking-feature-to-sync-with-my-sales-pipeline) - [What is Scratchpad used for?](https://www.g2.com/discussions/what-is-scratchpad-used-for) - [What does Scratchpad do?](https://www.g2.com/discussions/what-does-scratchpad-do) - 2 comments - [What is called scratch pad of computer?](https://www.g2.com/discussions/what-is-called-scratch-pad-of-computer) - [How do you get Scratchpad on Google Chrome?](https://www.g2.com/discussions/how-do-you-get-scratchpad-on-google-chrome) - 3 comments ### 18. [Abstrakt Software](https://www.g2.com/products/abstrakt-software/reviews) Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time. **Average Rating:** 4.7/5.0 **Total Reviews:** 84 **How Do G2 Users Rate Abstrakt Software?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.5/10 (Category avg: 8.5/10) - **AI Text Summarization:** 6.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Abstrakt Software?** - **Seller:** [ABSTRAKT](https://www.g2.com/sellers/abstrakt) - **Year Founded:** 2020 - **HQ Location:** Phoenix, US - **Twitter:** @abstrakt_ai (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/abstraktsoftware/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 54% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Abstrakt Software? **"[Best AI out there, and game changing tool to have.](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)"** **Rating:** 5.0/5.0 stars *— Eduardo C.* [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8764915) --- **"[Game-changing tool!](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)"** **Rating:** 5.0/5.0 stars *— Samuel N.* [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8746877) --- #### What Are G2 Users Discussing About Abstrakt Software? - [How has Abstrakt Software supported your sales and marketing efforts, and what features do you find most effective?](https://www.g2.com/discussions/how-has-abstrakt-software-supported-your-sales-and-marketing-efforts-and-what-features-do-you-find-most-effective) - [What is abstract for designers?](https://www.g2.com/discussions/what-is-abstract-for-designers) - [How do abstracts work?](https://www.g2.com/discussions/how-do-abstracts-work) - 1 comment - [What is abstract software?](https://www.g2.com/discussions/abstrakt-software-what-is-abstract-software) - 1 comment - [What is abstract software used for?](https://www.g2.com/discussions/what-is-abstract-software-used-for) - 1 comment ### 19. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 6.8/10 (Category avg: 8.7/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (48 reviews) - Helpful (43 reviews) - Call Tracking (31 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (12 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users. - Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient. - Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction. - Users appreciate the **easy access to data** for tracking marketing success and improved call routing features. - Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations. **Cons:** - Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time. - Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM. - Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task. - Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively. - Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM. #### What Are Recent G2 Reviews of CTM? **"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"** **Rating:** 5.0/5.0 stars *— Alex F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 20. [goodmeetings](https://www.g2.com/products/goodmeetings/reviews) Goodmeetings is an AI-powered Meeting Insights & Automation Platform that transforms customer-facing revenue teams into productive high-performance units. Sales and customer success teams can focus solely on customers during meetings, while the Goodmeetings AI meeting wizard handles the rest. Goodmeetings records, transcribes and generate AI-powered Human-level notes, action items which are pushed into Email, Slack and CRM. With Goodmeetings, revenue and product teams can easily search for specific recordings, browse through summaries, topic mentions, behaviours & sentiment, and scan AI-picked video reel of Moments that matter. Teams can review hours of meetings in minutes, and collaborate by sharing coachable moments and customer feedback with the team and assigning actions. Sales and Customer Succes Leaders get full and crisp visibility on customer conversations and can save deals/accounts at risk proactively by reviewing summaries and Moments that Matter. Leaders can now coach their team on the right actions and behaviors armed with meeting insights and develop winning playbooks. G2 Users have rated Goodmeetings as one of the Top 50 Sales Software for 2023. In addition, Goodmeeings also features as a - High Perfomer: - Momentum Leader For more information, visit https://goodmeetings.ai **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate goodmeetings?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind goodmeetings?** - **Seller:** [Kharavela Technologies](https://www.g2.com/sellers/kharavela-technologies) - **Year Founded:** 2021 - **HQ Location:** Bengaluru, IN - **Twitter:** @GoodmeetingsAI (64 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/goodmeetings/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 28% Mid-Market #### What Are goodmeetings's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Team Collaboration (7 reviews) - Convenience (4 reviews) - Navigation Ease (3 reviews) - Reliability (3 reviews) **Cons:** - Limited Integrations (6 reviews) - Limited Features (5 reviews) - Missing Features (5 reviews) - User Interface (4 reviews) - Integration Issues (3 reviews) ### What Do G2 Reviewers Say About goodmeetings? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Goodmeetings, facilitating effortless meeting data capture and analysis. - Users love the **seamless team collaboration** facilitated by Goodmeetings, enhancing productivity and communication across multiple teams. - Users value the **convenience** of easily recording and accessing meeting data for effective follow-up and analysis. - Users appreciate the **navigation ease** of Goodmeetings, finding it intuitive for reviewing and engaging in discussions. - Users love the **reliability** of goodmeetings, noting its stability and hassle-free experience for recordings and insights. **Cons:** - Users are hoping for more **integration options** in the future to enhance flexibility and functionality. - Users find the **limited features** of goodmeetings somewhat restrictive, particularly in real-time call interactions. - Users express concerns about **missing features** , like integration and UI improvements, affecting overall usability. - Users note that the **user interface could be improved** , impacting overall usability and user experience in Goodmeetings. - Users face **integration issues** with goodmeetings, highlighting the need for better compatibility with CRM platforms. #### What Are Recent G2 Reviews of goodmeetings? **"[Great tool for analyzing user feedback](https://www.g2.com/survey_responses/goodmeetings-review-9071912)"** **Rating:** 5.0/5.0 stars *— Ajay S.* [Read full review](https://www.g2.com/survey_responses/goodmeetings-review-9071912) --- **"[Best Meeting notetaker !](https://www.g2.com/survey_responses/goodmeetings-review-9637736)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/goodmeetings-review-9637736) --- #### What Are G2 Users Discussing About goodmeetings? - [What is goodmeetings used for?](https://www.g2.com/discussions/what-is-goodmeetings-used-for) ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**