# Best Contact Center Software - Page 5 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record ## Top Contact Center Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,971 reviews) | Salesforce-native omnichannel case routing and AI deflection | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,586 reviews) | CRM-integrated cloud contact center call workflows | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | International outbound calling with CRM-native logging | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel contact routing with API-first orchestration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,550 reviews) | Multi-device call routing with unified UCaaS | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,451 reviews) | AI-powered omnichannel contact center with CRM-native routing | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (467 reviews) | CRM-integrated inbound and outbound call workflows | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 9 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,086 reviews) | Omnichannel customer conversations with unified lifetime context | "[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)" | | 10 | [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) | 4.4/5.0 (31 reviews) | AI-driven virtual agent customer resolution | "[Streamlined Agent UI and Top-Tier Automation for Modern Contact Centers](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675)" | ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, Talkdesk, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=ringover) ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 338 ### Category Stats (Jul 2026) - **Average Rating**: 4.44/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: INO CX (+16.67%) - Among all products in this category, INO CX recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,000+ Authentic Reviews - 338+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Contact Center Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-07-18T14%3A39%3A26Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fpage%3D5&secure%5Btoken%5D=22ece726cb6e6708d7649dcf16cafcc8f38ddee89cf327dcd711a4c9becb1487&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## Contact Center Software Features & Capabilities ### What are the Best Contact Center Software with Speech Analytics? Provides some level of analytics based on keywords and vocal tones. **Top-rated Contact Center Software for Speech Analytics:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [Explore Contact Center Software with Speech Analytics](https://www.g2.com/categories/contact-center/f/speech-analytics) ### What are the Best Contact Center Software with Email? Allows CSRs to receive and answer customer emails. **Top-rated Contact Center Software for Email:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Email](https://www.g2.com/categories/contact-center/f/email) ### What are the Best Contact Center Software with Auto Dialer? Has auto dialing or predictive dialing functions for outbound use. **Top-rated Contact Center Software for Auto Dialer:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Auto Dialer](https://www.g2.com/categories/contact-center/f/auto-dialer) ### What are the Best Contact Center Software with Inbound Screen Pop? Populates CSR's screen with available customer data. **Top-rated Contact Center Software for Inbound Screen Pop:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Inbound Screen Pop](https://www.g2.com/categories/contact-center/f/inbound-screen-pop) ### What are the Best Contact Center Software with IVR? Includes an interactive phone menu. **Top-rated Contact Center Software for IVR:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with IVR](https://www.g2.com/categories/contact-center/f/ivr) ## What Are the Top-Rated Contact Center Software Products in 2026? ### 1. [Enghouse Contact Center](https://www.g2.com/products/enghouse-contact-center/reviews) Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. **Average Rating:** 4.3/5.0 **Total Reviews:** 98 **How Do G2 Users Rate Enghouse Contact Center?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10) - **Administrator Access:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Enghouse Contact Center?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Company Website:** https://www.enghouse.com - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are Enghouse Contact Center's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Accuracy of Information (1 reviews) - AI Efficiency (1 reviews) - AI Integration (1 reviews) - AI Technology (1 reviews) **Cons:** - Complex Customization (1 reviews) - Complex Implementation (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Customization Difficulty (1 reviews) ### What Do G2 Reviewers Say About Enghouse Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high accuracy** of Enghouse Contact Center, enhancing support through smart integrations and real-time features. - Users value the **accuracy of information** provided by Enghouse, enhancing the effectiveness of customer interactions across channels. - Users praise the **AI efficiency** of Enghouse Contact Center, enhancing support with smart routing and insightful analysis. - Users appreciate the **seamless AI integration** of Enghouse, enhancing customer support across multiple channels effectively. - Users value the **advanced AI capabilities** of Enghouse, enhancing customer support through effective matching and insights. **Cons:** - Users find the **complex customization** of Enghouse Contact Center requires advanced support and complicates the deployment process. - Users find the **complex implementation** of Enghouse Contact Center requires significant technical expertise and financial commitment. - Users find the **complexity of configuration** in Enghouse Contact Center necessitates extensive technical support and investment. - Users find the **complex setup** of Enghouse Contact Center challenging, often necessitating advanced technical support for configuration. - Users find that **customization is difficult** , necessitating advanced technical support for effective administration settings. #### What Are Recent G2 Reviews of Enghouse Contact Center? **"[Reinvent the way customers interact and communicate with a straightforward solution.](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967)"** **Rating:** 4.0/5.0 stars *— Jack S.* [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967) --- **"[Now our company has comprehensive reporting and analytics](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636)"** **Rating:** 4.5/5.0 stars *— Romano A.* [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636) --- ### 2. [ipSCAPE](https://www.g2.com/products/ipscape/reviews) IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 28 **How Do G2 Users Rate ipSCAPE?** - **Concurrent Calling:** 9.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.9/10 (Category avg: 8.9/10) **Who Is the Company Behind ipSCAPE?** - **Seller:** [IPscape](https://www.g2.com/sellers/ipscape) - **Year Founded:** 2005 - **HQ Location:** North Sydney, NSW - **Twitter:** @IPscape (435 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ipscape/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 79% Small-Business, 18% Mid-Market #### What Are Recent G2 Reviews of ipSCAPE? **"[Accurate](https://www.g2.com/survey_responses/ipscape-review-8247991)"** **Rating:** 5.0/5.0 stars *— Jhona H.* [Read full review](https://www.g2.com/survey_responses/ipscape-review-8247991) --- **"[GOOD](https://www.g2.com/survey_responses/ipscape-review-8223809)"** **Rating:** 5.0/5.0 stars *— Marilyn B.* [Read full review](https://www.g2.com/survey_responses/ipscape-review-8223809) --- ### 3. [Sharpen](https://www.g2.com/products/sharpen/reviews) Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes. **Average Rating:** 4.0/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Sharpen?** - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Sharpen?** - **Seller:** [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies) - **Company Website:** https://sharpencx.com/ - **Year Founded:** 2011 - **HQ Location:** Indianapolis, IN - **Twitter:** @Sharpentech (1,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2995040/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness, Insurance - **Company Size:** 60% Mid-Market, 36% Small-Business #### What Are Sharpen's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Helpful (3 reviews) - Ease of Use (2 reviews) - AI Technology (1 reviews) - Case Management (1 reviews) **Cons:** - Complex Reporting (1 reviews) - Difficult Learning (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Glitches (1 reviews) ### What Do G2 Reviewers Say About Sharpen? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** from Sharpen's Care Team, always responsive and helpful with inquiries. - Users commend the **exceptional support** from the Sharpen Care Team, significantly enhancing their performance and productivity. - Users find Sharpen to be **easy to use** , complemented by quick responses from support and ongoing improvements. - Users praise the **ease of use** and implementation of Sharpen, highlighting its service-oriented technology. - Users value the **efficiency of case management** in Sharpen, which boosts productivity and overall performance consistently. **Cons:** - Users report **complex reporting** issues with Sharpen, noting problems with capturing interaction notes from email queues. - Users find the **difficult learning curve** of Sharpen challenging, often requiring assistance to navigate its many features. - Users report **email issues** with Sharpen, including cloud glitches and untracked interaction notes in reports. - Users find Sharpen to be **expensive** , especially when custom enhancements are needed for standard functionality. - Users report **cloud glitches** that hinder functionality, particularly with missed interaction notes in reports. #### What Are Recent G2 Reviews of Sharpen? **"[Efficient Call Management, Needs Better Support](https://www.g2.com/survey_responses/sharpen-review-12732560)"** **Rating:** 4.5/5.0 stars *— Joe A.* [Read full review](https://www.g2.com/survey_responses/sharpen-review-12732560) --- **"[Impressive Company with a closet full of solutions!](https://www.g2.com/survey_responses/sharpen-review-10405325)"** **Rating:** 5.0/5.0 stars *— Eric H.* [Read full review](https://www.g2.com/survey_responses/sharpen-review-10405325) --- #### What Are G2 Users Discussing About Sharpen? - [What is SharpenCX used for?](https://www.g2.com/discussions/what-is-sharpencx-used-for) - 1 comment ### 4. [Zultys Integrated Contact Center](https://www.g2.com/products/zultys-integrated-contact-center/reviews) Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts, wrap up/exit codes, and more • Optional integration with external CRM and Outlook, workforce management applications, and other 3rd party tools • Multiple Reporting options • Webchat Capabilities • Multimedia Queue — Calls, webchats, and callback requests are queued in the order they are received • Customizable music-on-hold, position in queue, and expected wait time announcements • Last Agent Routing option will send repeat callers to the same Agent that handled their previous call • Fully integrated fax server • Wallboard for real-time, web-based ICC group analysis The ICC solution comes fully integrated into Zultys Advanced Communicator (ZAC). Our all-in-one UC further empowers call center agents with an additional suite of collaboration tools like IM and SMS messaging, video and conference calling, file and image sharing between employees, presence alerts, webchat capabilities, and a powerful mobile application. Optimize your employees’ time for the best impact on your business with Zultys’ Integrated Contact Center. **Average Rating:** 4.0/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Zultys Integrated Contact Center?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Zultys Integrated Contact Center?** - **Seller:** [Zultys](https://www.g2.com/sellers/zultys) - **Year Founded:** 2006 - **HQ Location:** Sunnyvale, CA - **Twitter:** @Zultys_Inc (478 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/14887/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of Zultys Integrated Contact Center? **"[Powerful, Easy-to-Manage Call Centre and Phone Platform](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-12474324)"** **Rating:** 4.5/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-12474324) --- **"[Great System for a small business!](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-4574349)"** **Rating:** 4.5/5.0 stars *— Drew S.* [Read full review](https://www.g2.com/survey_responses/zultys-integrated-contact-center-review-4574349) --- #### What Are G2 Users Discussing About Zultys Integrated Contact Center? - [What is Zultys Integrated Contact Center used for?](https://www.g2.com/discussions/what-is-zultys-integrated-contact-center-used-for) ### 5. [Altitude Xperience](https://www.g2.com/products/altitude-xperience/reviews) Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support. **Average Rating:** 4.0/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Altitude Xperience?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10) - **Administrator Access:** 8.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Altitude Xperience?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) - **Ownership:** ENGH (TSE) **Who Uses This Product?** - **Top Industries:** Banking, Telecommunications - **Company Size:** 52% Enterprise, 39% Mid-Market #### What Are Altitude Xperience's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Interactions Management (1 reviews) ### What Do G2 Reviewers Say About Altitude Xperience? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly. - Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling. - Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly. - Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights. - Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively. #### What Are Recent G2 Reviews of Altitude Xperience? **"[Platform Administrator](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)"** **Rating:** 4.0/5.0 stars *— João Z.* [Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-3975849) --- **"[Seamless Communication and Reliable Support](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)"** **Rating:** 5.0/5.0 stars *— Sharif H.* [Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-12190615) --- #### What Are G2 Users Discussing About Altitude Xperience? - [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for) ### 6. [CloudCall](https://www.g2.com/products/cloudcall/reviews) Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com **Average Rating:** 3.9/5.0 **Total Reviews:** 72 **How Do G2 Users Rate CloudCall?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.6/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind CloudCall?** - **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc) - **Company Website:** https://www.cloudcall.com - **Year Founded:** 2011 - **HQ Location:** Boston, USA - **Twitter:** @CloudCall (2,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2237266/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 61% Small-Business, 34% Mid-Market #### What Are CloudCall's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Easy Integration (8 reviews) - Easy Setup (5 reviews) - Integrations (5 reviews) - Customer Support (4 reviews) **Cons:** - Poor Call Quality (4 reviews) - Audio Problems (2 reviews) - Call Drops (2 reviews) - Call Issues (2 reviews) - Customer Service (2 reviews) ### What Do G2 Reviewers Say About CloudCall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs. - Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly. - Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management. - Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency. - Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience. **Cons:** - Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness. - Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls. - Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience. - Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers. - Users report **slow customer service response** and issues with log in and call quality affecting their experience. #### What Are Recent G2 Reviews of CloudCall? **"[Seamless Candidate Contact, 24/7 Accessibility](https://www.g2.com/survey_responses/cloudcall-review-11986535)"** **Rating:** 5.0/5.0 stars *— Lexi B.* [Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535) --- **"[Simple Setup, Reliable Call Management](https://www.g2.com/survey_responses/cloudcall-review-12326662)"** **Rating:** 4.5/5.0 stars *— Maitri P.* [Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662) --- #### What Are G2 Users Discussing About CloudCall? - [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall) - [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited) - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment ### 7. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Easy Communication (74 reviews) - Easy Integration (66 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (22 reviews) - Sending Issues (17 reviews) - SMS Issues (17 reviews) - Slow Loading (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. **Cons:** - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 8. [VICIdial](https://www.g2.com/products/vicidial/reviews) VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings. **Average Rating:** 4.1/5.0 **Total Reviews:** 38 **How Do G2 Users Rate VICIdial?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind VICIdial?** - **Seller:** [Vicidial Group](https://www.g2.com/sellers/vicidial-group) - **Year Founded:** 2007 - **HQ Location:** St Petersburg, Florida - **Twitter:** @vicidial (22,527 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vicidialgroup/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 54% Small-Business, 44% Mid-Market #### What Are VICIdial's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) - Reporting (1 reviews) - Setup Ease (1 reviews) **Cons:** - Difficult Implementation (1 reviews) - Difficult Learning (1 reviews) - Learning Curve (1 reviews) - Poor Interface Design (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About VICIdial? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of VICIdial, appreciating its scalable and light solution for effective management. - Users find the **easy setup** of VICIdial beneficial, enhancing their overall experience with its rich features. - Users value the **scalability and robust reporting features** of VICIdial, facilitating efficient oversight and management. - Users value the **great reporting services** of VICIdial, enhancing oversight of agent activities and call minutes. - Users find the **setup ease** of VICIdial beneficial, making it straightforward to start using its extensive features. **Cons:** - Users find the **difficult implementation** of VICIdial challenging, affecting their initial experience and usability. - Users find the **difficult learning** curve challenging, struggling with setup and the need for a more intuitive UI. - Users find the **learning curve steep** , facing challenges with the initial setup and user interface usability. - Users find the **poor interface design** of VICIdial challenging and less user-friendly, impacting initial use and setup. - Users find the **initial setup challenging** , highlighting a steep learning curve and the need for a more intuitive UI. #### What Are Recent G2 Reviews of VICIdial? **"[All in One Open Source Contact Center Solution](https://www.g2.com/survey_responses/vicidial-review-11351169)"** **Rating:** 4.5/5.0 stars *— Jose S.* [Read full review](https://www.g2.com/survey_responses/vicidial-review-11351169) --- **"[Free, Scalable Contact Center with a Learning Curve](https://www.g2.com/survey_responses/vicidial-review-12225557)"** **Rating:** 4.0/5.0 stars *— Jose S.* [Read full review](https://www.g2.com/survey_responses/vicidial-review-12225557) --- #### What Are G2 Users Discussing About VICIdial? - [Is VICIdial a VoIP?](https://www.g2.com/discussions/is-vicidial-a-voip) - [What is VICIdial used for?](https://www.g2.com/discussions/what-is-vicidial-used-for) - [How much does VICIdial cost?](https://www.g2.com/discussions/how-much-does-vicidial-cost) ### 9. [MyOperator](https://www.g2.com/products/myoperator/reviews) MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. **Average Rating:** 3.8/5.0 **Total Reviews:** 35 **How Do G2 Users Rate MyOperator?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 6.1/10 (Category avg: 8.9/10) **Who Is the Company Behind MyOperator?** - **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator) - **Company Website:** https://myoperator.com/ - **Year Founded:** 2013 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @MyOperator (1,797 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2036252/ (307 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 45% Mid-Market #### What Are MyOperator's Pros and Cons? **Pros:** - Customer Support (8 reviews) - Helpful (8 reviews) - Ease of Use (6 reviews) - Easy Setup (5 reviews) - Staff Support (5 reviews) **Cons:** - Missing Features (5 reviews) - Poor Customer Support (5 reviews) - Missing Functionality (4 reviews) - Integration Issues (3 reviews) - Poor UI Design (3 reviews) ### What Do G2 Reviewers Say About MyOperator? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations. - Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience. - Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams. - Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface. - Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers. **Cons:** - Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly. - Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability. - Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience. - Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness. - Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience. #### What Are Recent G2 Reviews of MyOperator? **"[Great transparency and impressive AI features, minor setup and app unification issues](https://www.g2.com/survey_responses/myoperator-review-13115395)"** **Rating:** 4.5/5.0 stars *— Rahul N.* [Read full review](https://www.g2.com/survey_responses/myoperator-review-13115395) --- **"[Reliable Cloud Telephony & WhatsApp Messaging Platform](https://www.g2.com/survey_responses/myoperator-review-12279275)"** **Rating:** 5.0/5.0 stars *— Prayut Raj G.* [Read full review](https://www.g2.com/survey_responses/myoperator-review-12279275) --- #### What Are G2 Users Discussing About MyOperator? - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) ### 10. [babelforce](https://www.g2.com/products/babelforce/reviews) babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions **Average Rating:** 4.6/5.0 **Total Reviews:** 14 **How Do G2 Users Rate babelforce?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind babelforce?** - **Seller:** [babelforce](https://www.g2.com/sellers/babelforce) - **Company Website:** https://www.babelforce.com - **Year Founded:** 2013 - **HQ Location:** Berlin - **Twitter:** @babelforce (525 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/babelforce/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 13% Enterprise #### What Are babelforce's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Agent Productivity (1 reviews) - Automation (1 reviews) - Call Management (1 reviews) - Call Recording (1 reviews) **Cons:** - Call Issues (1 reviews) - Challenging Reporting (1 reviews) - Complexity (1 reviews) - Complex Reporting (1 reviews) - Cost (1 reviews) ### What Do G2 Reviewers Say About babelforce? *AI-generated summary from verified user reviews* **Pros:** - Users commend babelforce for its **user-friendly interface** , facilitating easy workflow creation without the need for coding. - Users appreciate babelforce for its **robust automation capabilities** , streamlining operations and enhancing overall agent productivity. - Users appreciate the **robust automation capabilities** of babelforce, significantly streamlining operations and enhancing productivity. - Users appreciate the **robust call management automation** of babelforce, enhancing operational efficiency and productivity significantly. - Users appreciate the **ease of use and accessibility** of babelforce's call recording feature, enhancing their overall experience. **Cons:** - Users report frequent **call quality issues** , experiencing poor audio during conferences and transfers, affecting overall communication. - Users find the **reporting challenges** in Babelforce frustrating, as they struggle to meet their needs effectively. - Users find the **complexity of the user interface** and integration challenging, hindering effective use of Babelforce. - Users find **reporting and analytics challenges** in Babelforce frustrating, complicating their overall experience with the software. - Users express frustration with the **high costs and pricing transparency** of babelforce, making budgeting difficult. #### What Are Recent G2 Reviews of babelforce? **"[Babelforce is an innovative and reliable partner](https://www.g2.com/survey_responses/babelforce-review-10869730)"** **Rating:** 4.5/5.0 stars *— Thomas-Christian O.* [Read full review](https://www.g2.com/survey_responses/babelforce-review-10869730) --- **"[Effortless Workflow Creation with a User-Friendly Interface](https://www.g2.com/survey_responses/babelforce-review-11977415)"** **Rating:** 5.0/5.0 stars *— Shaik c.* [Read full review](https://www.g2.com/survey_responses/babelforce-review-11977415) --- #### What Are G2 Users Discussing About babelforce? - [What is babelforce used for?](https://www.g2.com/discussions/what-is-babelforce-used-for) - 1 comment ### 11. [TabaTalk](https://www.g2.com/products/tabatalk/reviews) TabaTalk is a modern, AI-powered contact center platform built for fast-moving sales and support teams. Headquartered in the UAE and trusted by businesses in 120+ countries, TabaTalk unifies voice, chat, SMS, and messaging apps into one seamless workspace to deliver faster, smarter customer conversations. The platform combines five powerful products in one: Omnichannel Contact Center – Manage customer interactions across WhatsApp, Instagram, Messenger, SMS, web chat, and voice from a single interface. AI Predictive Dialer – Increase outbound efficiency by connecting agents only when a live person answers. AI Speech Analytics – Automatically transcribe, summarize, and score conversations in 10+ languages for insights and coaching. Flow Builder – Design intelligent IVR and call routing workflows with a drag-and-drop, no-code builder. Real-Time Dashboards – Monitor live activity, agent performance, and queue metrics in real time. TabaTalk integrates with CRMs and helpdesk tools like Salesforce, HubSpot, and Zoho. It supports Bring Your Own Carrier (BYOC) models, enables fast onboarding in under 24 hours, and ensures GCC regulatory compliance. Whether you're managing a high-volume support operation or scaling a global sales team, TabaTalk gives you the clarity, speed, and visibility to drive better customer experiences, every day. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate TabaTalk?** - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind TabaTalk?** - **Seller:** [TabaTalk](https://www.g2.com/sellers/tabatalk) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://linkedin.com/company/tabatalk/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Biotechnology - **Company Size:** 100% Mid-Market, 3% Small-Business #### What Are TabaTalk's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Features (4 reviews) - Interactions Management (4 reviews) - Call Recording (3 reviews) - CRM Integration (3 reviews) **Cons:** - Learning Curve (3 reviews) - Limited Customization (3 reviews) - AI Limitations (1 reviews) - Integration Issues (1 reviews) - Lack of Clarity (1 reviews) ### What Do G2 Reviewers Say About TabaTalk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of TabaTalk, highlighting its user-friendly interface and quick setup process. - Users appreciate the **intelligent time zone filtering** , enhancing call efficiency and significantly reducing customer complaints. - Users commend the **efficient interactions management** of TabaTalk, enhancing resolution rates and streamlining communication across channels. - Users value the **automatic call recording and transcriptions** that simplify CRM management and enhance team efficiency. - Users value the **automatic CRM integration** of TabaTalk, maximizing efficiency and accuracy in managing customer interactions. **Cons:** - Users face a **challenging learning curve** with TabaTalk, requiring technical knowledge for advanced features and integrations. - While users enjoy TabaTalk's functionality, they note the **limited customization options** for dashboards and reports. - Users find that the **AI sentiment detector misunderstands sarcasm** occasionally, impacting its effectiveness in certain situations. - Users find the **integration issues** with messaging apps challenging due to unexpected technical complexities. - Users find the **lack of clarity** in default wrap-up categories requires customization for effective use. #### What Are Recent G2 Reviews of TabaTalk? **"[Customizable Wrap-Up Codes Deliver Clear Call Outcome Insights](https://www.g2.com/survey_responses/tabatalk-review-12351281)"** **Rating:** 5.0/5.0 stars *— Nandini G.* [Read full review](https://www.g2.com/survey_responses/tabatalk-review-12351281) --- **"[TabaTalk’s Enterprise-Grade Encryption Made Compliance Audits Hassle-Free](https://www.g2.com/survey_responses/tabatalk-review-12410344)"** **Rating:** 5.0/5.0 stars *— Shanvi U.* [Read full review](https://www.g2.com/survey_responses/tabatalk-review-12410344) --- ### 12. [Knowlarity Cloud Contact Center](https://www.g2.com/products/knowlarity-cloud-contact-center/reviews) Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems. **Average Rating:** 4.0/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Knowlarity Cloud Contact Center?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 5.0/10 (Category avg: 8.5/10) - **Administrator Access:** 5.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Knowlarity Cloud Contact Center?** - **Seller:** [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications) - **Year Founded:** 2009 - **HQ Location:** Singapore, Singapore - **Twitter:** @knowlarity (3,171 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/410771/ (430 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 29% Enterprise #### What Are Recent G2 Reviews of Knowlarity Cloud Contact Center? **"[budget Cloud contact center](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-5054098)"** **Rating:** 5.0/5.0 stars *— Gajendra S.* [Read full review](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-5054098) --- **"[Beyond the calls and ring](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-11461246)"** **Rating:** 4.5/5.0 stars *— Elluru Venkata S.* [Read full review](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-11461246) --- #### What Are G2 Users Discussing About Knowlarity Cloud Contact Center? - [What is Knowlarity Cloud Contact Center used for?](https://www.g2.com/discussions/what-is-knowlarity-cloud-contact-center-used-for) ### 13. [DYL Business Phone Service](https://www.g2.com/products/dyl-business-phone-service/reviews) DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity. See DYL in action with a free demo. **Average Rating:** 4.0/5.0 **Total Reviews:** 11 **How Do G2 Users Rate DYL Business Phone Service?** - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.7/10 (Category avg: 8.5/10) - **Administrator Access:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind DYL Business Phone Service?** - **Seller:** [DYL](https://www.g2.com/sellers/dyl) - **Year Founded:** 2009 - **HQ Location:** Marina del Rey, US - **Twitter:** @DYL (4,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/586396/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 73% Small-Business, 18% Enterprise #### What Are Recent G2 Reviews of DYL Business Phone Service? **"[Simplified call management and all-in-one call center](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12112185)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12112185) --- **"[User-Friendly Interface with Effective Call Routing](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12708816)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12708816) --- #### What Are G2 Users Discussing About DYL Business Phone Service? - [What is DYL Business Phone Service used for?](https://www.g2.com/discussions/what-is-dyl-business-phone-service-used-for) ### 14. [CONQUER](https://www.g2.com/products/conquer/reviews) Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization. **Average Rating:** 4.3/5.0 **Total Reviews:** 119 **How Do G2 Users Rate CONQUER?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind CONQUER?** - **Seller:** [CONQUER](https://www.g2.com/sellers/conquer) - **Year Founded:** 2007 - **HQ Location:** Reno, NV - **LinkedIn® Page:** https://www.linkedin.com/company/727098/ (82 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** District Manager - **Top Industries:** Sports, Human Resources - **Company Size:** 36% Enterprise, 35% Mid-Market #### What Are CONQUER's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Automation (2 reviews) - Call Recording (2 reviews) - Customizability (2 reviews) - Customization (2 reviews) **Cons:** - Call Issues (3 reviews) - Call Management Issues (2 reviews) - Difficult Implementation (2 reviews) - Implementation Challenges (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About CONQUER? *AI-generated summary from verified user reviews* **Pros:** - Users find CONQUER's **ease of use** exceptional, enabling quick calls and effortless recording of dispositions. - Users appreciate the **seamless automation** features of CONQUER, making it easy to train and utilize effectively. - Users value the **efficient call recording** feature, enhancing their workflow and simplifying employee training. - Users value the **customizability** of CONQUER, allowing tailored experiences that enhance representative autonomy and effectiveness. - Users value the **customization options** of CONQUER, enhancing autonomy and aligning with specific needs effectively. **Cons:** - Users report significant **call issues** , including audio delays and unreliable call recordings, posing major compliance risks. - Users face **call management issues** , including tricky voicemail, missing recordings, and lack of user-friendliness, impacting compliance. - Users find the **difficult implementation** process lengthy, though support remains helpful throughout the experience. - Users find the **implementation challenges** of CONQUER frustrating, despite helpful support during the lengthy setup process. - Users report **missing features** in Conquer, including unreliable call recording and syncing issues with reports. #### What Are Recent G2 Reviews of CONQUER? **"[Conquer has made our team more efficient!](https://www.g2.com/survey_responses/conquer-review-10554746)"** **Rating:** 4.5/5.0 stars *— Justice H.* [Read full review](https://www.g2.com/survey_responses/conquer-review-10554746) --- **"[Very customizable Salesforce platform with a great vendor relatioship](https://www.g2.com/survey_responses/conquer-review-9728321)"** **Rating:** 5.0/5.0 stars *— Nurcan S.* [Read full review](https://www.g2.com/survey_responses/conquer-review-9728321) --- ### 15. [Toky](https://www.g2.com/products/toky/reviews) Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of. **Average Rating:** 3.7/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Toky?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.8/10 (Category avg: 8.5/10) - **Administrator Access:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Toky?** - **Seller:** [Toky](https://www.g2.com/sellers/toky) - **Year Founded:** 2014 - **HQ Location:** Palo Alto, CA - **Twitter:** @TokyApp (941 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/toky/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 72% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Toky? **"[Easy for all to use](https://www.g2.com/survey_responses/toky-review-7964416)"** **Rating:** 4.0/5.0 stars *— Emily C.* [Read full review](https://www.g2.com/survey_responses/toky-review-7964416) --- **"[Toky and its Performance](https://www.g2.com/survey_responses/toky-review-6869032)"** **Rating:** 4.0/5.0 stars *— Moses Oniel D.* [Read full review](https://www.g2.com/survey_responses/toky-review-6869032) --- #### What Are G2 Users Discussing About Toky? - [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky) - [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app) - [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work) ### 16. [ComputerTalk](https://www.g2.com/products/computertalk/reviews) ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice\_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish. **Average Rating:** 3.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ComputerTalk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.3/10 (Category avg: 8.5/10) - **Administrator Access:** 6.9/10 (Category avg: 8.9/10) **Who Is the Company Behind ComputerTalk?** - **Seller:** [ComputerTalk](https://www.g2.com/sellers/computertalk) - **Year Founded:** 1987 - **HQ Location:** Richmond HIll, ON, Canada - **Twitter:** @iceComputerTalk (424 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/computer-talk-technology-inc (114 employees on LinkedIn®) - **Phone:** 1.800.410.1051 **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are Recent G2 Reviews of ComputerTalk? **"[Great experience and support](https://www.g2.com/survey_responses/computertalk-review-8894004)"** **Rating:** 5.0/5.0 stars *— Anurag T.* [Read full review](https://www.g2.com/survey_responses/computertalk-review-8894004) --- **"[Utilisation of computer talk](https://www.g2.com/survey_responses/computertalk-review-8751689)"** **Rating:** 5.0/5.0 stars *— Ms S.* [Read full review](https://www.g2.com/survey_responses/computertalk-review-8751689) --- #### What Are G2 Users Discussing About ComputerTalk? - [What is ComputerTalk used for?](https://www.g2.com/discussions/what-is-computertalk-used-for) ### 17. [ClearTouch Operator](https://www.g2.com/products/cleartouch-operator/reviews) ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries. **Average Rating:** 4.5/5.0 **Total Reviews:** 9 **How Do G2 Users Rate ClearTouch Operator?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind ClearTouch Operator?** - **Seller:** [Cleartouch ](https://www.g2.com/sellers/cleartouch) - **Year Founded:** 2016 - **HQ Location:** Chennai, IN - **Twitter:** @ClearTouchIn (45 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cleartouch-connect-pvt-ltd/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Mid-Market, 44% Enterprise #### What Are ClearTouch Operator's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Features (2 reviews) - Analytics (1 reviews) - Call Management (1 reviews) - Call Recording (1 reviews) **Cons:** - Integration Issues (1 reviews) - Long Delays (1 reviews) - Long Wait Times (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About ClearTouch Operator? *AI-generated summary from verified user reviews* **Pros:** - Users find ClearTouch Operator to be **easy to use** , providing a simple and informative platform for their needs. - Users value the **wealth of features** in ClearTouch Operator, enjoying seamless integration and exceptional customer support. - Users appreciate the **analytics capabilities** of ClearTouch Operator, allowing for effortless monitoring and reporting on agent performance. - Users appreciate the **efficient call management** of ClearTouch Operator, enhancing contactability and enabling seamless API integrations. - Users value the **call recording** feature of ClearTouch Operator for effective monitoring and enhanced oversight capabilities. **Cons:** - Users find the **integration issues** with ClearTouch Operator frustrating due to slow response times and complex API requirements. - Users experience **long delays** in responses for new requirements, finding the complex API calls tiresome and inefficient. - Users face **long wait times** for new requirements, as the complex system hampers timely responses and integration. - Users often face **technical issues** with ClearTouch Operator, particularly with slow API response times and complexity. #### What Are Recent G2 Reviews of ClearTouch Operator? **"[Real time reporting, Tracking agent performance, Conversions and sales metrics](https://www.g2.com/survey_responses/cleartouch-operator-review-10171690)"** **Rating:** 5.0/5.0 stars *— Jitendra Prasad D.* [Read full review](https://www.g2.com/survey_responses/cleartouch-operator-review-10171690) --- **"[Best CRM tool in market.](https://www.g2.com/survey_responses/cleartouch-operator-review-10382288)"** **Rating:** 5.0/5.0 stars *— Navneet K.* [Read full review](https://www.g2.com/survey_responses/cleartouch-operator-review-10382288) --- ### 18. [ConVox Omni-Channel](https://www.g2.com/products/convox-omni-channel/reviews) Deepija Telecom Pvt. Ltd was Established in 2003, by Alok Kaushal and Deepak Agarwal.They are Software Engineers with varied experience in Software and Telecom Industry. We are a team of 200+ Employees with rich Telecom Expertise and Specialization in Asterisk,VoIP and CTI Technologies. Deepija markets its products/services under the brand ConVox and is a Market leader in Contact Center Solutions. Our Other Products include IP-PBX, IVRS,Audio Conferencing, Bulk Communication Tool(Voice/SMS/Email/Whatsapp),Voice Loggers. Our Solutions can be deployed On Premise based and Cloud Centers. ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Features can be customized to any extent to exactly suit your process. General Feature List Includes: ACD and IVRS. Inbound/ Outbound/ Blended Dialer modes. Predictive, Progressive, Preview and Manual Outbound Dialing Modes in one platform. Telecom interfacing with PRI /SIP & VOIP trunking. CTI Integrations with major CRM providers such as Salesforce, Zoho, Microsoft Dynamics and in-house native CRM. Performance Analysis Dashboards for Admin and Agents. Real Time Monitoring Tools. Call & Screen Recording. MIS Module. VAPT Security Qualified Product. **Average Rating:** 4.9/5.0 **Total Reviews:** 9 **How Do G2 Users Rate ConVox Omni-Channel?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind ConVox Omni-Channel?** - **Seller:** [Deepija Telecom](https://www.g2.com/sellers/deepija-telecom) - **Year Founded:** 2003 - **HQ Location:** Hyderabad, IN - **Twitter:** @deepijatel (143 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/deepija-telecom-pvt-ltd (493 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Small-Business, 22% Mid-Market #### What Are ConVox Omni-Channel's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customization (2 reviews) - Easy Setup (2 reviews) - Efficiency (2 reviews) - Simple (2 reviews) **Cons:** - Learning Curve (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About ConVox Omni-Channel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ConVox Omni-Channel, finding it simple and beneficial for daily operations. - Users appreciate the **impressive customization options** of ConVox Omni-Channel, making it easy to tailor their experience. - Users commend the **easy setup** of ConVox Omni-Channel, facilitating a smooth transition to the platform. - Users commend the **efficiency** of ConVox Omni-Channel, benefiting from smooth performance and helpful features for communication. - Users love the **simple functionalities** of ConVox Omni-Channel, making it easy to operate and generate reports. **Cons:** - Users experience a **learning curve** when adapting to ConVox Omni-Channel, affecting initial usability and training times. - Users experience occasional **database errors** with ConVox Omni-Channel, which hinder smooth operation and reliability. #### What Are Recent G2 Reviews of ConVox Omni-Channel? **"[Rock-Solid Stability and Scalability for High-Volume Operations](https://www.g2.com/survey_responses/convox-omni-channel-review-12189119)"** **Rating:** 5.0/5.0 stars *— Utpal K.* [Read full review](https://www.g2.com/survey_responses/convox-omni-channel-review-12189119) --- **"[Amazing Solution Backed by Excellent Support](https://www.g2.com/survey_responses/convox-omni-channel-review-12823669)"** **Rating:** 5.0/5.0 stars *— Deepika D.* [Read full review](https://www.g2.com/survey_responses/convox-omni-channel-review-12823669) --- ### 19. [PBXware](https://www.g2.com/products/pbxware/reviews) PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **How Do G2 Users Rate PBXware?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 3.3/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind PBXware?** - **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems) - **Year Founded:** 2003 - **HQ Location:** London, Greenford - **LinkedIn® Page:** https://www.linkedin.com/company/bicom-systems (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are PBXware's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Reliability (7 reviews) - Flexibility (5 reviews) - Helpful (5 reviews) - Cost Efficiency (4 reviews) **Cons:** - Complex Processes (3 reviews) - Lack of Intuitiveness (3 reviews) - Contact Management (2 reviews) - Difficult Settings Management (2 reviews) - Navigation Difficulty (2 reviews) ### What Do G2 Reviewers Say About PBXware? *AI-generated summary from verified user reviews* **Pros:** - Users praise PBXware for its **ease of use** , facilitating quick deployment and training with minimal issues. - Users commend the **reliability** of PBXware, enjoying its stability and swift support during emergencies. - Users appreciate the **flexibility** of PBXware, allowing for easy setup and scalability across various customer needs. - Users value the **helpful support team** at PBXware, ensuring swift solutions and enhancing overall user experience. - Users find PBXware to be **cost effective** , offering scalability and efficiency for businesses of all sizes. **Cons:** - Users find PBXware's **complex processes** challenging, citing a steep learning curve and cumbersome backend management. - Users express frustration with the **lack of intuitiveness** in PBXware, hindering navigation and overall user experience. - Users desire a **more robust API and improved CRM integrations** for better contact management capabilities in PBXware. - Users find the **difficult settings management** challenging, leading to confusion and inefficiency in navigating the PBXware system. - Users find that **navigation difficulty** in PBXware hampers usability and requires improvements in the user interface. #### What Are Recent G2 Reviews of PBXware? **"[Comprehensive Telecom Solution, Needs UI Tweaks](https://www.g2.com/survey_responses/pbxware-review-11988558)"** **Rating:** 4.5/5.0 stars *— Pinki P.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558) --- **"[Top-notch multitenant management and CRM integrations](https://www.g2.com/survey_responses/pbxware-review-11991339)"** **Rating:** 5.0/5.0 stars *— Niccolò M.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339) --- ### 20. [StringeeX](https://www.g2.com/products/stringeex/reviews) StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action. **Average Rating:** 4.1/5.0 **Total Reviews:** 9 **How Do G2 Users Rate StringeeX?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind StringeeX?** - **Seller:** [Stringee JSC](https://www.g2.com/sellers/stringee-jsc) - **Year Founded:** 2017 - **HQ Location:** Hanoi, Vietnam - **Twitter:** @stringeecom (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stringee-jsc/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 45% Mid-Market #### What Are Recent G2 Reviews of StringeeX? **"[Customer Experience Greater](https://www.g2.com/survey_responses/stringeex-review-8580927)"** **Rating:** 4.5/5.0 stars *— Rhaiana S.* [Read full review](https://www.g2.com/survey_responses/stringeex-review-8580927) --- **"[A High-end Contact Center; Great Customer Experience](https://www.g2.com/survey_responses/stringeex-review-9204365)"** **Rating:** 4.5/5.0 stars *— Cekna B.* [Read full review](https://www.g2.com/survey_responses/stringeex-review-9204365) --- #### What Are G2 Users Discussing About StringeeX? - [What is StringeeX used for?](https://www.g2.com/discussions/what-is-stringeex-used-for) ### 21. [Voximplant Kit](https://www.g2.com/products/voximplant-kit/reviews) Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVR Improve service with modern speech interaction technologies Automated Call Campaigns Handle hundreds of concurrent outbound and inbound calls Trigger outbound calls Initiate call reminders and alerts from event triggers Harness the Power of AI Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection **Average Rating:** 4.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Voximplant Kit?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Voximplant Kit?** - **Seller:** [VoxImplant](https://www.g2.com/sellers/voximplant) - **Year Founded:** 2013 - **HQ Location:** Palo Alto, California - **Twitter:** @voximplant (977 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/voximplant/about (201 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Small-Business, 31% Mid-Market #### What Are Recent G2 Reviews of Voximplant Kit? **"[Comprehensive Contact Management with Voice, Video, and Messaging](https://www.g2.com/survey_responses/voximplant-kit-review-11833562)"** **Rating:** 4.5/5.0 stars *— Erik Fernando C.* [Read full review](https://www.g2.com/survey_responses/voximplant-kit-review-11833562) --- **"[Efficient and easy management, although with audio details to improve](https://www.g2.com/survey_responses/voximplant-kit-review-11909123)"** **Rating:** 4.5/5.0 stars *— Christian R.* [Read full review](https://www.g2.com/survey_responses/voximplant-kit-review-11909123) --- ### 22. [Lifesize CxEngage](https://www.g2.com/products/lifesize-cxengage/reviews) Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience. **Average Rating:** 3.6/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Lifesize CxEngage?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10) - **Administrator Access:** 7.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Lifesize CxEngage?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) - **Ownership:** ENGH (TSE) **Who Uses This Product?** - **Company Size:** 91% Mid-Market, 27% Enterprise #### What Are Recent G2 Reviews of Lifesize CxEngage? **"[Best omnichannel on the market!](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325)"** **Rating:** 5.0/5.0 stars *— Gabriel N.* [Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325) --- **"[Administración del Centro de Contacto](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859)"** **Rating:** 4.0/5.0 stars *— Alexandro D.* [Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859) --- ### 23. [Loris](https://www.g2.com/products/loris/reviews) Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Loris?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Loris?** - **Seller:** [Loris](https://www.g2.com/sellers/loris) - **Year Founded:** 2018 - **HQ Location:** New York, US - **Twitter:** @loris_ai (231 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11465498 (61 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Mid-Market, 18% Enterprise #### What Are Recent G2 Reviews of Loris? **"[Great Support & Customizable](https://www.g2.com/survey_responses/loris-review-8579430)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/loris-review-8579430) --- **"[Loris review](https://www.g2.com/survey_responses/loris-review-7319902)"** **Rating:** 5.0/5.0 stars *— Enis H.* [Read full review](https://www.g2.com/survey_responses/loris-review-7319902) --- ### 24. [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 **How Do G2 Users Rate VirtualPBX?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind VirtualPBX?** - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX (5,359 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/108679/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 97% Small-Business, 3% Mid-Market #### What Are VirtualPBX's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Customer Service (2 reviews) - Helpful (2 reviews) - Convenience (1 reviews) - Efficiency (1 reviews) ### What Do G2 Reviewers Say About VirtualPBX? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service. - Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team. - Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience. - Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided. - Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes. #### What Are Recent G2 Reviews of VirtualPBX? **"[Reliable Communication with Stellar Support](https://www.g2.com/survey_responses/virtualpbx-review-12686476)"** **Rating:** 5.0/5.0 stars *— Misael S.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) --- **"[VirtualPBX: Essential for Solopreneurs, Easy Call Management](https://www.g2.com/survey_responses/virtualpbx-review-12980109)"** **Rating:** 5.0/5.0 stars *— Vernon D.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) --- #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) ### 25. [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews) The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Alvaria Intelligence Platform?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Alvaria Intelligence Platform?** - **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc) - **Year Founded:** 1973 - **HQ Location:** Atlanta, US - **Twitter:** @Alvaria_Inc (278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alvaria-inc (69 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Enterprise, 20% Mid-Market #### What Are Recent G2 Reviews of Alvaria Intelligence Platform? **"[Alvaria Cloud is the best service solution](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)"** **Rating:** 4.5/5.0 stars *— Abdelrahman F.* [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652) --- **"[Alvaria cloud is a necessity](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777) --- #### What Are G2 Users Discussing About Alvaria Intelligence Platform? - [What is Alvaria Cloud used for?](https://www.g2.com/discussions/what-is-alvaria-cloud-used-for) - [What is Alvaria Motivate used for?](https://www.g2.com/discussions/what-is-alvaria-motivate-used-for) ## What Is Contact Center Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Contact Center Software? - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) --- ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026 --- ## What Are the Most Common Questions About Contact Center Software? *AI-generated · Last updated: June 3, 2026* ### Best software to manage customer interactions Based on G2 reviews, several products in this category are repeatedly used to centralize customer conversations, route calls, and support teams across channels. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel support and case management. - [Aircall](https://www.g2.com/products/aircall) — inbound and outbound calling workflows. - [CloudTalk](https://www.g2.com/products/cloudtalk) — high-volume dialing and call organization. - [Nextiva](https://www.g2.com/products/nextiva) — remote calling and call routing. ### Best customer service software for my tech company Based on G2 reviews, buyers evaluating customer service software for tech teams often prioritize routing, integrations, call handling, and visibility into conversations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — unified support workflows and automation. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — call routing and agent monitoring. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — routing logic and omnichannel management. - [Aircall](https://www.g2.com/products/aircall) — CRM-connected calling and analytics. ### Leading software for customer support centers Based on G2 reviews, the products most often mentioned for customer support center operations focus on call handling, queue management, reporting, and multichannel service. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized support and omnichannel routing. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — IVR, reporting, and agent tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — scalable routing and analytics. - [Talkdesk](https://www.g2.com/products/talkdesk) — AI-assisted support and call workflows. ### What is contact center software Contact center software is used to manage customer conversations in one place across channels such as voice, chat, email, messaging, and sometimes social interactions. Recent G2 reviews in this category repeatedly describe teams using these platforms to route calls, organize queues, centralize customer history, monitor agent activity, and automate repetitive work. Review themes also show that buyers value reporting, call recordings, dashboards, and integrations with CRM or business systems. In practice, the category is used to reduce missed interactions, improve handoffs between agents, and give support or sales teams a clearer view of each customer conversation as it happens. ### How do teams use Contact Center for omnichannel support According to verified users, teams use contact center tools to bring calls, chats, emails, messaging, and related customer details into one workspace so agents can respond without switching systems. Reviews repeatedly mention routing inbound requests to the right queue, viewing history before replying, using dashboards to monitor activity, and relying on automation for repetitive tasks like follow-ups, summaries, or basic inquiries. Users also describe improved coordination when multiple teams share the same conversation context, especially during higher volumes. Across recent reviews, omnichannel support is most valuable when it helps teams reduce missed requests, speed up responses, and keep service more consistent across communication channels.