# Best Contact Center Software - Page 3 ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 345 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,300+ Authentic Reviews - 345+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Genesys Cloud CX, Talkdesk, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=ringover) **Sponsored** ### Procedureflow Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-01T05%3A09%3A35Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fpage%3D3%26source%3Dsearch&secure%5Btoken%5D=180df0df17edcda7afeefa165714a1396ef1385d88b51f56202f9c2da00eb667&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url) ### [Convoso](https://www.g2.com/products/convoso/reviews) Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 248 #### How Do G2 Users Rate Convoso? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Convoso? - **Seller:** [Convoso](https://www.g2.com/sellers/convoso) - **Company Website:** www.convoso.com - **Year Founded:** 2006 - **HQ Location:** Los Angeles, CA - **Twitter:** @convoso 3,156 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website) 229 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Marketing and Advertising - **Company Size:** 58% Medium, 40% Small #### What Do G2 Reviewers Say About Convoso? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Convoso, finding it straightforward and user-friendly for tracking calls. - Users highlight the **incredible efficiency** of Convoso, enhancing productivity with smart dialing and intuitive tools. - Users praise the **helpful customer support** of Convoso, consistently noting timely assistance and effective issue resolution. - Users find Convoso **helpful** for effortless outbound calling and valuable tools that motivate sales teams effectively. - Users love the **user-friendly interface** of Convoso, highlighting its straightforward navigation and easy customization options. ##### Cons - Users experience **call issues** such as sudden logouts and time constraints for documenting calls, impacting usability. - Users find the **learning curve steep** , with a complex setup process that challenges beginners and extends integration time. - Users find Convoso to be **quite expensive** , making it challenging for small or solo entrepreneurs to afford. - User experiences highlight the **complexity of the setup process** , especially for beginners, causing delays in configuration. - Users experience **dialer issues** with delays during double dialing, yet overall performance remains efficient and satisfactory. #### What Are Recent G2 Reviews of Convoso? **["Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects"](https://www.g2.com/survey_responses/convoso-review-12366223)** **Rating:** 4.0/5.0 stars _— Sam D._ [Read full review](https://www.g2.com/survey_responses/convoso-review-12366223) **["Thank you Convoso!"](https://www.g2.com/survey_responses/convoso-review-12349377)** **Rating:** 4.5/5.0 stars _— Verified User in Alternative Dispute Resolution_ [Read full review](https://www.g2.com/survey_responses/convoso-review-12349377) #### What Are G2 Users Discussing About Convoso? - [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso) - [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment - [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment - [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote ### [Squaretalk](https://www.g2.com/products/squaretalk/reviews) Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 135 #### How Do G2 Users Rate Squaretalk? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.3/10 (Category avg: 8.5/10) - **Administrator Access:** 9.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind Squaretalk? - **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk) - **Company Website:** squaretalk.com - **Year Founded:** 2014 - **HQ Location:** Jerusalem - **Twitter:** @SquareTalk 31 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=805392a45ccfdc27ad35dfde64b5afbb4b22a927dd05e10eab835743c36b0dc2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsquaretalk%2F&secure%5Burl_type%5D=linkedin_company_website) 74 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Medium, 51% Small #### What Do G2 Reviewers Say About Squaretalk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Squaretalk, enhancing workflow and simplifying management tasks seamlessly. - Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing strategies. - Users value the **efficiency** of Squaretalk, benefiting from real-time monitoring and tools that enhance operational effectiveness. - Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing efficiently. - Users appreciate the **ease of use and feature-rich platform** of Squaretalk, enhancing productivity and integration effortlessly. ##### Cons - Users find the **difficult setup** of Squaretalk challenging, particularly with complex workflows and overwhelming features. - Users highlight the **limited features** of Squaretalk, wishing for improvements in integrations and advanced functionalities. - Users find that **complex features** of Squaretalk can be overwhelming and not very intuitive for new users. - Users find the **complexity of advanced settings** in Squaretalk challenging, particularly for new users and in high-traffic times. - Users face **connection issues** during peak hours, which can disrupt their experience despite reliable support. #### What Are Recent G2 Reviews of Squaretalk? **["AI Transcripts & Smart Routing Transformed Our Visa & Travel Inquiry Process"](https://www.g2.com/survey_responses/squaretalk-review-13133843)** **Rating:** 5.0/5.0 stars _— Kithmi S._ [Read full review](https://www.g2.com/survey_responses/squaretalk-review-13133843) **["Perfect Platform for Managing Our Distributed Virtual Assistant Teams"](https://www.g2.com/survey_responses/squaretalk-review-13142693)** **Rating:** 5.0/5.0 stars _— Carlos S._ [Read full review](https://www.g2.com/survey_responses/squaretalk-review-13142693) #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### [DialedIn](https://www.g2.com/products/dialedin/reviews) DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. **Average Rating:** 4.7/5.0 **Total Reviews:** 287 #### How Do G2 Users Rate DialedIn? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind DialedIn? - **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata) - **Company Website:** getdialedin.com - **Year Founded:** 1996 - **HQ Location:** Plantation, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales, Insurance Agent - **Top Industries:** Insurance, Telecommunications - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About DialedIn? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks. - Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity. - Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features. - Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity. - Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams. ##### Cons - Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort. - Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction. - Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods. - Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies. - Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows. #### What Are Recent G2 Reviews of DialedIn? **["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)** **Rating:** 4.5/5.0 stars _— Marcin Z._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544) **["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)** **Rating:** 4.0/5.0 stars _— Brian C._ [Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825) #### What Are G2 Users Discussing About DialedIn? - [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for) ### [AVOXI](https://www.g2.com/products/avoxi/reviews) AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate AVOXI? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.1/10 (Category avg: 8.5/10) - **Administrator Access:** 7.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind AVOXI? - **Seller:** [AVOXI](https://www.g2.com/sellers/avoxi) - **Year Founded:** 2001 - **HQ Location:** Atlanta, GA - **Twitter:** @AVOXI 3,816 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3171fad334b15d02e210a302368887e9cdc981e8507a51a7bc0257cc5e5e167&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F142536%2F&secure%5Burl_type%5D=linkedin_company_website) 169 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About AVOXI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive support team** at AVOXI, who assist with setup and address all customer inquiries. - Users value the **easy setup** provided by AVOXI, making the onboarding process smooth and efficient. ##### Cons - Users criticize AVOXI for **unacceptable customer service** , highlighting issues with misleading quotes and unresolved support tickets. - Users find AVOXI to be **overpriced** , citing unacceptable customer service and hidden fees that complicate usage. - Users express frustration over **inadequate reporting** , particularly concerning discrepancies in quoted fees versus actual charges. - Users report a **lack of clarity** in AVOXI's pricing, leading to distrust and frustration regarding unexpected charges. - Users desire **additional features** for better control over call routing, particularly for call center applications. #### What Are Recent G2 Reviews of AVOXI? **["Reliable, Flexible Global Voice with Seamless Microsoft Teams Integration"](https://www.g2.com/survey_responses/avoxi-review-12854310)** **Rating:** 5.0/5.0 stars _— Nicolás Vlady W._ [Read full review](https://www.g2.com/survey_responses/avoxi-review-12854310) **["Exceptional Support and a Reliable, Cost-Saving Platform"](https://www.g2.com/survey_responses/avoxi-review-12941430)** **Rating:** 5.0/5.0 stars _— Zlatan H._ [Read full review](https://www.g2.com/survey_responses/avoxi-review-12941430) #### What Are G2 Users Discussing About AVOXI? - [What is virtual call center business?](https://www.g2.com/discussions/what-is-virtual-call-center-business) - [How do I set up Avoxi?](https://www.g2.com/discussions/how-do-i-set-up-avoxi) - [What is Avoxi genius?](https://www.g2.com/discussions/what-is-avoxi-genius) - [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote ### [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction. **Average Rating:** 4.8/5.0 **Total Reviews:** 111 #### How Do G2 Users Rate Content Guru storm? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10) - **Administrator Access:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Content Guru storm? - **Seller:** [Content Guru](https://www.g2.com/sellers/content-guru) - **Company Website:** www.contentguru.com - **Year Founded:** 2005 - **HQ Location:** Bracknell, Berkshire - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8823f8b908462ca75ac180a3b8bf43e7aa376d46f3cdf613778363585482cf9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontent-guru%2F&secure%5Burl_type%5D=linkedin_company_website) 507 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Utilities - **Company Size:** 49% Medium, 39% Large #### What Do G2 Reviewers Say About Content Guru storm? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **Storm platform easy to use** , significantly reducing time spent on call management tasks. - Users value the **high-level support** and consistent innovation of Content Guru, enhancing their telephony experience significantly. - Users value the **exceptional customer support** from Content Guru, confidently relying on Storm for their operations. - Users praise the **innovative features** of Content Guru Storm, enhancing communication and user experience through continuous improvements. - Users value the **efficiency** of Content Guru Storm, significantly reducing call handling times and enhancing user experience. ##### Cons - Users find the **licensing issues** complex and cumbersome, complicating usage and management of the product. - Users find the **learning curve steep** for Storm's reporting suite, requiring substantial training for effective use. - Users experience **lack of clarity** with reporting metrics and integration, making the overall experience frustrating and confusing. - Users find **call reporting too complicated** , requiring excessive configuration and leading to a challenging user experience. - Users note significant **email issues** including poor bulk handling, stuck emails, and limited search functionality. #### What Are Recent G2 Reviews of Content Guru storm? **["Rock-Solid Stability and Outstanding Support with Content Guru STORM"](https://www.g2.com/survey_responses/content-guru-storm-review-12983013)** **Rating:** 5.0/5.0 stars _— Jerrell W._ [Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-12983013) **["The all-rounder for contact center software"](https://www.g2.com/survey_responses/content-guru-storm-review-9775854)** **Rating:** 5.0/5.0 stars _— Verified User in Apparel & Fashion_ [Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-9775854) #### What Are G2 Users Discussing About Content Guru storm? - [What is Content Guru storm used for?](https://www.g2.com/discussions/what-is-content-guru-storm-used-for) - 1 comment ### [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 #### How Do G2 Users Rate Ozonetel? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Ozonetel? - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel 771 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website) 353 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Medium, 28% Small #### What Do G2 Reviewers Say About Ozonetel? _AI-generated summary from verified user reviews_ ##### Pros - Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings. - Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications. - Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease. - Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management. - Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation. ##### Cons - Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience. - Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel. - Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel. - Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls. - Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience. #### What Are Recent G2 Reviews of Ozonetel? **["We get good support from Ozonetel"](https://www.g2.com/survey_responses/ozonetel-review-8823228)** **Rating:** 5.0/5.0 stars _— Kishore K._ [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228) **["User friendly and helps in tracking the calling minutes"](https://www.g2.com/survey_responses/ozonetel-review-8889793)** **Rating:** 5.0/5.0 stars _— Lakshmi M._ [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... **Average Rating:** 4.8/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate Yeastar P-Series PBX System? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.8/10 (Category avg: 8.5/10) - **Administrator Access:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Yeastar P-Series PBX System? - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar 2,504 Twitter followers - **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website) 211 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 75% Small, 21% Medium #### What Do G2 Reviewers Say About Yeastar P-Series PBX System? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support. - Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions. - Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience. - Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism. - Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use. ##### Cons - Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features. - Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly. - Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback. - Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency. - Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints. #### What Are Recent G2 Reviews of Yeastar P-Series PBX System? **["Flexible Call Switching and User-Friendly Web Interface"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)** **Rating:** 4.5/5.0 stars _— Girish S._ [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) **["A powerful PBX system that constantly brings new functions with it"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)** **Rating:** 5.0/5.0 stars _— Markus E._ [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) ### [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 338 #### How Do G2 Users Rate MightyCall? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind MightyCall? - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall 1,499 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71ab81eccaebff9489ec840e8a0483eeff5ead18cb4d07681f2687fa86e6d435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmightycall%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 90% Small, 7% Medium #### What Do G2 Reviewers Say About MightyCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity. - Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs. - Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs. - Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication. - Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process. ##### Cons - Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses. - Users often experience **dropped call issues** with MightyCall, leading to frustration during communications. - Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall. - Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses. - Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration. #### What Are Recent G2 Reviews of MightyCall? **["Seamless Setup and Cost-Effective Solution"](https://www.g2.com/survey_responses/mightycall-review-13078323)** **Rating:** 5.0/5.0 stars _— Lora A._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323) **["Empowers Small Teams with Powerful Call Management"](https://www.g2.com/survey_responses/mightycall-review-12833548)** **Rating:** 4.0/5.0 stars _— Sandy B._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### How Do G2 Users Rate Sprinklr Service? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.8/10 (Category avg: 8.5/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Sprinklr Service? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. ##### Cons - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964) **["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) ### [Readymode](https://www.g2.com/products/readymode/reviews) Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach. **Average Rating:** 4.6/5.0 **Total Reviews:** 202 #### How Do G2 Users Rate Readymode? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Readymode? - **Seller:** [Readymode](https://www.g2.com/sellers/readymode) - **Company Website:** readymode.com - **Year Founded:** 2011 - **HQ Location:** Vancouver, B.C. - **Twitter:** @goreadymode 49 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=600b7488b256bb3a043c0d147fcd60ac201fb55c7092da853e6a98b6e308461e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxencall&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Appointment Setter - **Top Industries:** Real Estate, Insurance - **Company Size:** 65% Small, 33% Medium #### What Do G2 Reviewers Say About Readymode? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams. - Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently. - Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation. - Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients. - Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency. ##### Cons - Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility. - Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features. - Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls. - Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks. - Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity. #### What Are Recent G2 Reviews of Readymode? **["Easy to Use, But Integration Issues and Lacking AI Features"](https://www.g2.com/survey_responses/readymode-review-11972859)** **Rating:** 4.0/5.0 stars _— Ahmed K._ [Read full review](https://www.g2.com/survey_responses/readymode-review-11972859) **["Organized Experience with Seamless Auto Dialing"](https://www.g2.com/survey_responses/readymode-review-13182425)** **Rating:** 4.5/5.0 stars _— Ahmed E._ [Read full review](https://www.g2.com/survey_responses/readymode-review-13182425) #### What Are G2 Users Discussing About Readymode? - [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer) - [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer) - [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located) - [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment - [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment ### [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games. **Average Rating:** 4.9/5.0 **Total Reviews:** 39 #### How Do G2 Users Rate Sobot Omnichannel Suite? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Concurrent Calling:** 9.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.7/10 (Category avg: 8.5/10) - **Administrator Access:** 9.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind Sobot Omnichannel Suite? - **Seller:** [Sobot](https://www.g2.com/sellers/sobot) - **Company Website:** sobot.io - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69537e33061077500e943928fe1bb63d54d56b5faad48a1563fb16c726fc68cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsobotofficial&secure%5Burl_type%5D=linkedin_company_website) 101 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Retail - **Company Size:** 63% Medium, 48% Small #### What Do G2 Reviewers Say About Sobot Omnichannel Suite? _AI-generated summary from verified user reviews_ ##### Pros - Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels. - Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility. - Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly. - Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications. - Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels. ##### Cons - Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort. - Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency. - Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable. - Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support. - Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed. #### What Are Recent G2 Reviews of Sobot Omnichannel Suite? **["Sobot Streamlines Support with Smart Automation and Real-Time Chat Monitoring"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501)** **Rating:** 5.0/5.0 stars _— Aaron R._ [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501) **["Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)** **Rating:** 5.0/5.0 stars _— Adrien J._ [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699) ### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes. **Average Rating:** 4.1/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate 8x8 Contact Center? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10) - **Administrator Access:** 8.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind 8x8 Contact Center? - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 11,056 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website) 2,811 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Operations Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 54% Medium, 36% Small #### What Do G2 Reviewers Say About 8x8 Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication. - Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction. - Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance. - Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency. - Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly. ##### Cons - Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience. - Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration. - Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings. - Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency. - Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience. #### What Are Recent G2 Reviews of 8x8 Contact Center? **["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)** **Rating:** 5.0/5.0 stars _— William N._ [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758) **["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)** **Rating:** 4.0/5.0 stars _— Sam C._ [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729) #### What Are G2 Users Discussing About 8x8 Contact Center? - [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) ### [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 302 #### How Do G2 Users Rate NUACOM? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind NUACOM? - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie 742 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small, 7% Medium #### What Do G2 Reviewers Say About NUACOM? _AI-generated summary from verified user reviews_ ##### Pros - Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration. - Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding. - Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations. - Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues. - Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support. ##### Cons - Users report **occasional call issues** and lag, though support assists in resolving these problems effectively. - Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls. - Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting. - Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience. - Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks. #### What Are Recent G2 Reviews of NUACOM? **["Seamless Multi-Country Number Porting with Proactive, Clear Support"](https://www.g2.com/survey_responses/nuacom-review-12965235)** **Rating:** 5.0/5.0 stars _— Virginia D._ [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) **["Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"](https://www.g2.com/survey_responses/nuacom-review-12798834)** **Rating:** 4.5/5.0 stars _— Brian W._ [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### [Crexendo](https://www.g2.com/products/crexendo/reviews) Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. **Average Rating:** 4.9/5.0 **Total Reviews:** 351 #### How Do G2 Users Rate Crexendo? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Crexendo? - **Seller:** [Crexendo Business Solutions](https://www.g2.com/sellers/crexendo-business-solutions) - **Company Website:** www.crexendo.com - **Year Founded:** 1995 - **HQ Location:** Tempe, Arizona - **Twitter:** @Crexendo 3,287 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7fe68ed8dcf618608c16c6d6eceffa831d750723212d74dccb8754744cc96f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrexendo-business-solutions%2F&secure%5Burl_type%5D=linkedin_company_website) 155 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Office Manager - **Top Industries:** Non-Profit Organization Management, Construction - **Company Size:** 77% Small, 21% Medium #### What Do G2 Reviewers Say About Crexendo? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy. - Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations. - Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable. - Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free. - Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout. ##### Cons - Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability. - Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting. - Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance. - Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively. - Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications. #### What Are Recent G2 Reviews of Crexendo? **["Reliable Global Calling with a Simple, Centralized Dashboard"](https://www.g2.com/survey_responses/crexendo-review-12951714)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/crexendo-review-12951714) **["Smooth Setup and Fast, Attentive Support from Carol Kloss and Romina Bonaobra"](https://www.g2.com/survey_responses/crexendo-review-13061620)** **Rating:** 5.0/5.0 stars _— \*Arrow R._ [Read full review](https://www.g2.com/survey_responses/crexendo-review-13061620) #### What Are G2 Users Discussing About Crexendo? - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments ### [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. **Average Rating:** 4.3/5.0 **Total Reviews:** 69 #### How Do G2 Users Rate Zoom Contact Center? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10) - **Administrator Access:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Zoom Contact Center? - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom 1,042,714 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website) 13,494 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Farming, Information Technology and Services - **Company Size:** 44% Medium, 43% Small #### What Do G2 Reviewers Say About Zoom Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Zoom Contact Center, simplifying call handling and performance monitoring effectively. - Users appreciate the **user-friendly interface** of Zoom Contact Center, enhancing efficiency in managing calls and interactions. - Users commend the **increased efficiency** of Zoom Contact Center, enhancing call handling and agent productivity significantly. - Users praise the **easy setup** of Zoom Contact Center, allowing quick and efficient configuration by administrators. - Users value the **s seamless integrations** of Zoom Contact Center, enhancing their overall virtual customer service experience. ##### Cons - Users experience **call issues** with Zoom Contact Center, citing poor integration, inadequate support, and missing essential functionalities. - Users find a **lack of clarity** in Zoom Contact Center's features, leading to confusion and frustration during use. - Users express frustration over **missing features** in Zoom Contact Center that complicate call tracking and system integration. - Users face significant **chat functionality issues** in Zoom Contact Center, hindering effective communication and user experience. - Users report significant **limitations in core functionality** , making the Zoom Contact Center experience frustrating and inefficient. #### What Are Recent G2 Reviews of Zoom Contact Center? **["Powerful Hub for Managing Customer Requests and Team Response Tracking"](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)** **Rating:** 5.0/5.0 stars _— Konstantine S._ [Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938) **["Boosts Customer Support with User-Friendly Interface"](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)** **Rating:** 4.5/5.0 stars _— Rafin D._ [Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672) - [‹ Prev‹ Prev](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=2#product-list) - [1](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score#product-list) - [2](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=2#product-list) - 3 - [4](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=5#product-list) - [6](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=6#product-list) - [7](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=7#product-list) - … - [22](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=22#product-list) - [23](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=23#product-list) - [Next ›Next ›](/categories/contact-center?open_modal_url=%2Fproducts%2Fmitel%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=4#product-list) Spotlight Categories [Integration Platform as a Service (iPaaS) Solutions](https://www.g2.com/categories/ipaas) [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) [Retail POS Systems](https://www.g2.com/categories/retail-pos) [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) [Performance Management Software](https://www.g2.com/categories/performance-management) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Themes](/categories/contact-center/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated March 3, 2025 Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record Show More * * * ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026