# Best Contact Center Software - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record ## Top Contact Center Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,969 reviews) | Salesforce-native omnichannel case routing and AI deflection | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,582 reviews) | CRM-integrated cloud contact center call workflows | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | International outbound calling with CRM-native logging | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact routing with API-first orchestration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 5 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,549 reviews) | Multi-device call routing with unified UCaaS | "[Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/nextiva-review-13096809)" | | 6 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (599 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,448 reviews) | AI-powered omnichannel contact center with CRM-native routing | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-integrated inbound and outbound call workflows | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 9 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,086 reviews) | Omnichannel customer conversations with unified lifetime context | "[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)" | | 10 | [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) | 4.4/5.0 (31 reviews) | AI-driven virtual agent customer resolution | "[Refining Tools That Make Daily Work Easier](https://www.g2.com/survey_responses/google-contact-center-ai-review-13072023)" | ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=ringover) ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 338 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: INO CX (+16.67%) - Among all products in this category, INO CX recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,000+ Authentic Reviews - 338+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Contact Center Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-07-15T20%3A17%3A22Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fpage%3D2&secure%5Btoken%5D=73a2e90e351a974ede3c332bae9b9ca667011003b5e066769233a7d723bfb705&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## Contact Center Software Features & Capabilities ### What are the Best Contact Center Software with Speech Analytics? Provides some level of analytics based on keywords and vocal tones. **Top-rated Contact Center Software for Speech Analytics:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) [Explore Contact Center Software with Speech Analytics](https://www.g2.com/categories/contact-center/f/speech-analytics) ### What are the Best Contact Center Software with Email? Allows CSRs to receive and answer customer emails. **Top-rated Contact Center Software for Email:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Email](https://www.g2.com/categories/contact-center/f/email) ### What are the Best Contact Center Software with Auto Dialer? Has auto dialing or predictive dialing functions for outbound use. **Top-rated Contact Center Software for Auto Dialer:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Auto Dialer](https://www.g2.com/categories/contact-center/f/auto-dialer) ### What are the Best Contact Center Software with Inbound Screen Pop? Populates CSR's screen with available customer data. **Top-rated Contact Center Software for Inbound Screen Pop:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Inbound Screen Pop](https://www.g2.com/categories/contact-center/f/inbound-screen-pop) ### What are the Best Contact Center Software with IVR? Includes an interactive phone menu. **Top-rated Contact Center Software for IVR:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with IVR](https://www.g2.com/categories/contact-center/f/ivr) ## What Are the Top-Rated Contact Center Software Products in 2026? ### 1. [Crexendo](https://www.g2.com/products/crexendo/reviews) Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. **Average Rating:** 4.9/5.0 **Total Reviews:** 350 **How Do G2 Users Rate Crexendo?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Crexendo?** - **Seller:** [Crexendo Business Solutions](https://www.g2.com/sellers/crexendo-business-solutions) - **Company Website:** https://www.crexendo.com/ - **Year Founded:** 1995 - **HQ Location:** Tempe, Arizona - **Twitter:** @Crexendo (3,287 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/crexendo-business-solutions/ (155 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Non-Profit Organization Management, Construction - **Company Size:** 77% Small-Business, 21% Mid-Market #### What Are Crexendo's Pros and Cons? **Pros:** - Customer Support (83 reviews) - Helpful (75 reviews) - Customer Service (52 reviews) - Ease of Use (47 reviews) - Easy Setup (44 reviews) **Cons:** - Call Issues (7 reviews) - Complex Processes (6 reviews) - Customer Service (5 reviews) - Difficult Navigation (5 reviews) - Number Issues (5 reviews) ### What Do G2 Reviewers Say About Crexendo? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Crexendo, highlighting their knowledgeable and helpful team throughout the process. - Users recognize the **exceptional support** from Crexendo's team, making transitions and management of services remarkably smooth. - Users praise Crexendo for its **exceptional customer service** , highlighting helpful staff and seamless transitions throughout the process. - Users praise the **ease of use** of Crexendo, highlighting straightforward setup and excellent customer support. - Users appreciate the **easy setup** of Crexendo, praising helpful customer service for a smooth transition. **Cons:** - Users face **call issues** with Crexendo, especially during ISP outages that disrupt service at their locations. - Users find the **complex processes** of Crexendo challenging, often requiring IT assistance and extensive troubleshooting. - Users find that **customer service can be a hassle** , making support less accessible when they seek help. - Users find the **difficult navigation** in Crexendo to be challenging, impacting their overall efficiency and experience. - Users are frustrated by the **overwhelming spam calls and limited control over caller ID** , impacting their communication experience. #### What Are Recent G2 Reviews of Crexendo? **"[Reliable Global Calling with a Simple, Centralized Dashboard](https://www.g2.com/survey_responses/crexendo-review-12951714)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-12951714) --- **"[Smooth Setup and Fast, Attentive Support from Carol Kloss and Romina Bonaobra](https://www.g2.com/survey_responses/crexendo-review-13061620)"** **Rating:** 5.0/5.0 stars *— *Arrow R.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-13061620) --- #### What Are G2 Users Discussing About Crexendo? - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments ### 2. [XCALLY](https://www.g2.com/products/xcally/reviews) XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company. **Average Rating:** 4.7/5.0 **Total Reviews:** 47 **How Do G2 Users Rate XCALLY?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind XCALLY?** - **Seller:** [INGO](https://www.g2.com/sellers/ingo) - **Year Founded:** 1999 - **HQ Location:** Paderno Dugnano, Milano - **Twitter:** @asteriskcall (351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ingospa/ (619 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 67% Small-Business, 27% Mid-Market #### What Are XCALLY's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - Interactions Management (1 reviews) **Cons:** - Learning Curve (1 reviews) - Poor Interface Design (1 reviews) ### What Do G2 Reviewers Say About XCALLY? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of XCALLY, seamlessly managing calls, chats, and tickets on one platform. - Users value the **multi-channel integration** of XCALLY, enhancing workflow efficiency for support teams. - Users value the **integration of multiple communication channels** , streamlining workflow and enhancing support team efficiency. **Cons:** - Users note a noticeable **learning curve** at first, making the interface feel less intuitive than desired. - Users find the **poor interface design** of XCALLY outdated and occasionally unintuitive, creating a learning curve for new users. #### What Are Recent G2 Reviews of XCALLY? **"[An all-in-one platform](https://www.g2.com/survey_responses/xcally-review-9153938)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/xcally-review-9153938) --- **"[Reliable contact center solution with useful features](https://www.g2.com/survey_responses/xcally-review-11735681)"** **Rating:** 4.5/5.0 stars *— Shady L.* [Read full review](https://www.g2.com/survey_responses/xcally-review-11735681) --- #### What Are G2 Users Discussing About XCALLY? - [What is XCALLY used for?](https://www.g2.com/discussions/what-is-xcally-used-for) ### 3. [Upland InGenius](https://www.g2.com/products/upland-software-upland-ingenius/reviews) Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments. With InGenius, agents have a single pane of glass to work from, reducing call handling time and increasing case handling capacity. By aligning telephony data with CRM data, your organization can gain immediate insights into customer behavior and make data-driven decisions that improve the employee and customer experience. Experience a seamless connection between your Salesforce, Microsoft Dynamics 365, or ServiceNow CRM and your Cisco, Genesys, Avaya, or Asterisk business phone system. **Average Rating:** 4.4/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Upland InGenius?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.3/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Upland InGenius?** - **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (815 employees on LinkedIn®) - **Ownership:** NASDAQ:UPLD - **Total Revenue (USD mm):** $291 **Who Uses This Product?** - **Company Size:** 43% Mid-Market, 36% Enterprise #### What Are Upland InGenius's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) ### What Do G2 Reviewers Say About Upland InGenius? *AI-generated summary from verified user reviews* **Pros:** - Users praise Upland InGenius for its **friendly and helpful customer support** , enhancing their overall experience with the product. - Users appreciate the **helpful support team** of Upland InGenius, highlighting their friendliness and engagement. #### What Are Recent G2 Reviews of Upland InGenius? **"[Awesome telephony SaaS, great integration with Dynamics](https://www.g2.com/survey_responses/upland-ingenius-review-8599853)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/upland-ingenius-review-8599853) --- **"[Upland](https://www.g2.com/survey_responses/upland-ingenius-review-11776668)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/upland-ingenius-review-11776668) --- #### What Are G2 Users Discussing About Upland InGenius? - [What is InGenius used for?](https://www.g2.com/discussions/what-is-ingenius-used-for) ### 4. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.3/10 (Category avg: 8.5/10) - **Administrator Access:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 24% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly interface** of Puzzel CX Platform, making it easy for newcomers to adapt seamlessly. - Users find the **helpful customer support** of Puzzel CX Platform invaluable, enhancing their experience with quick responses. - Users praise the **amazing customer support** from Puzzel, highlighting quick responses and invaluable assistance for operations. - Users value the **efficiency** of Puzzel CX Platform, enabling effective call management and enhancing customer experience seamlessly. - Users value the **intuitive user interface** of Puzzel CX Platform, enhancing usability and supporting efficient call management. **Cons:** - Users note **missing features** such as limited data insights and inadequate customization options hindering effectiveness and user experience. - Users find **limited customization** options restrict their experience and reporting capabilities on the Puzzel CX Platform. - Users find the **complexity** of setup and configuration cumbersome, impacting the overall usability of Puzzel CX Platform. - Users face a **steep learning curve** when starting with Puzzel CX Platform, making initial setup challenging. - Users face **poor reporting capabilities** on Puzzel CX Platform, requiring external tools for comprehensive data analysis and custom reports. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- ### 5. [Mitel](https://www.g2.com/products/mitel/reviews) Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. **Average Rating:** 3.8/5.0 **Total Reviews:** 220 **How Do G2 Users Rate Mitel?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 7.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Mitel?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Who Uses This:** Office Manager, IT Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 47% Small-Business, 46% Mid-Market #### What Are Mitel's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Easy Access (1 reviews) - Easy Implementation (1 reviews) - Easy Integration (1 reviews) **Cons:** - Performance Issues (2 reviews) - App Instability (1 reviews) - Complex Reporting (1 reviews) - Connection Issues (1 reviews) - Dialing Issues (1 reviews) ### What Do G2 Reviewers Say About Mitel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Mitel's solutions, enjoying straightforward implementation and user-friendly interfaces. - Users appreciate the **easy setup** of Mitel solutions, simplifying integration with existing platforms and enhancing usability. - Users appreciate the **easy access** provided by Mitel's solutions, which integrate smoothly with existing systems. - Users appreciate the **easy implementation** of Mitel solutions, enjoying seamless integration with existing platforms and user-friendly interfaces. - Users appreciate the **easy integration** of Mitel solutions with existing systems, enhancing overall functionality and user experience. **Cons:** - Users report **performance issues** with Mitel, citing frequent bugs and a non-functional Mobility application. - Users experience **app instability** with Mitel, as the Mobility application is often non-functional or unreliable. - Users find **complex reporting** challenging due to time-consuming navigation and frequent technical difficulties. - Users report frequent **connection issues** with the Mitel Mobility application, making it unreliable and frustrating to use. - Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. #### What Are Recent G2 Reviews of Mitel? **"[A Unified communication platform short review](https://www.g2.com/survey_responses/mitel-review-11054570)"** **Rating:** 5.0/5.0 stars *— Menard B.* [Read full review](https://www.g2.com/survey_responses/mitel-review-11054570) --- **"[Sunsetting soon, move to cloud](https://www.g2.com/survey_responses/mitel-review-11913776)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/mitel-review-11913776) --- #### What Are G2 Users Discussing About Mitel? - [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for) - [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect) - [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect) ### 6. [Creatio](https://www.g2.com/products/creatio/reviews) Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation. **Average Rating:** 4.6/5.0 **Total Reviews:** 315 **How Do G2 Users Rate Creatio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Creatio?** - **Seller:** [Creatio](https://www.g2.com/sellers/creatio) - **Company Website:** https://www.creatio.com - **Year Founded:** 2014 - **HQ Location:** Boston, Massachusetts - **Twitter:** @Creatio_Global (3,977 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/creatioglobal/ (1,150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Small-Business, 42% Mid-Market #### What Are Creatio's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Efficiency (21 reviews) - Customizability (19 reviews) - Customization (19 reviews) - Customization Options (17 reviews) **Cons:** - Learning Curve (10 reviews) - Missing Features (10 reviews) - Limited Features (8 reviews) - Limited Customization (6 reviews) - Limited Options (5 reviews) ### What Do G2 Reviewers Say About Creatio? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Creatio, enhancing efficiency and guiding sales reps effectively. - Users appreciate the **efficiency** of Creatio, as it streamlines processes and minimizes errors within their operations. - Users value the **extensive customizability** of Creatio, allowing tailored configurations and easy adaptations for various needs. - Users love the **high adaptability** of Creatio, allowing for seamless customization and empowered user involvement. - Users value the **unlimited customization options** of Creatio, allowing tailored solutions without needing extensive technical skills. **Cons:** - Users note a **steep learning curve** with Creatio, requiring training and support for effective setup and use. - Users find the **limited features** for contact uploads and marketplace apps restrict overall functionality and efficiency. - Users find the **limited selection of features** in Creatio’s Marketplace to be a challenge for their needs. - Users find **limited customization** options in Creatio, impacting their ability to adjust settings and optimize functionality. - Users express frustration over **limited options** for contact uploads, impacting efficiency and customization for service businesses. #### What Are Recent G2 Reviews of Creatio? **"[Creatio’s Flexible Low-Code Platform That Simplifies CRM and Workflow Automation](https://www.g2.com/survey_responses/creatio-review-13104076)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/creatio-review-13104076) --- **"[Empowers Customer Focus with Flexible, Bank-Ready Workflows](https://www.g2.com/survey_responses/creatio-review-12953782)"** **Rating:** 4.5/5.0 stars *— Tanner W.* [Read full review](https://www.g2.com/survey_responses/creatio-review-12953782) --- #### What Are G2 Users Discussing About Creatio? - [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) - 1 comment ### 7. [VCC Live](https://www.g2.com/products/vcc-live/reviews) VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/ **Average Rating:** 4.6/5.0 **Total Reviews:** 160 **How Do G2 Users Rate VCC Live?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind VCC Live?** - **Seller:** [VCC Live Group Zrt](https://www.g2.com/sellers/vcc-live-group-zrt) - **Year Founded:** 1999 - **HQ Location:** Budapest, Pest - **Twitter:** @vcc_live_brand (1,516 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2488255/ (84 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 51% Mid-Market, 42% Small-Business #### What Are VCC Live's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Helpful (14 reviews) - Reporting (12 reviews) - Reliability (11 reviews) **Cons:** - Customization Difficulty (6 reviews) - Lack of Clarity (6 reviews) - User Interface Issues (6 reviews) - Poor UI Design (5 reviews) - Usability Issues (5 reviews) ### What Do G2 Reviewers Say About VCC Live? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **intuitive and user-friendly interface** of VCC Live, enhancing their overall experience and efficiency. - Users appreciate the **exceptional customer support** from VCC Live, highlighting prompt responses and dedicated assistance from the team. - Users find the **support team exceptionally helpful** , always providing prompt assistance and valuable insights to enhance operations. - Users praise the **wide range of detailed reports** VCC Live offers, enhancing their analysis and decision-making. - Users value the **reliable delivery** of VCC Live, ensuring consistent performance and effective campaign management. **Cons:** - Users find the **customization difficult** , with complex setup and lack of straightforward guidance on settings. - Users struggle with the **lack of clarity** in VCC Live's interface, finding navigation and documentation insufficiently helpful. - Users find the **user interface issues** challenging, calling for a more intuitive and simplified navigation structure. - Users find the **poor UI design** of VCC Live hampers navigation, making it less intuitive and more frustrating. - Users report **usability issues** with VCC Live, finding the interface complicated and support documents lacking useful information. #### What Are Recent G2 Reviews of VCC Live? **"[Outstanding Customer Support and a Transparent, User-Friendly Application](https://www.g2.com/survey_responses/vcc-live-review-11459084)"** **Rating:** 5.0/5.0 stars *— Lilla K.* [Read full review](https://www.g2.com/survey_responses/vcc-live-review-11459084) --- **"[Great experience](https://www.g2.com/survey_responses/vcc-live-review-9484010)"** **Rating:** 5.0/5.0 stars *— Diana G.* [Read full review](https://www.g2.com/survey_responses/vcc-live-review-9484010) --- #### What Are G2 Users Discussing About VCC Live? - [What do you like most about VCC Live for contact center solutions, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved) - [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment ### 8. [MaxContact](https://www.g2.com/products/maxcontact/reviews) Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com **Average Rating:** 4.6/5.0 **Total Reviews:** 60 **How Do G2 Users Rate MaxContact?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind MaxContact?** - **Seller:** [MaxContact](https://www.g2.com/sellers/maxcontact) - **HQ Location:** Manchester, England, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/max-contact (66 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Insurance - **Company Size:** 52% Mid-Market, 40% Small-Business #### What Are MaxContact's Pros and Cons? **Pros:** - Customer Support (45 reviews) - Helpful (36 reviews) - Ease of Use (34 reviews) - Efficiency (29 reviews) - Reliability (22 reviews) **Cons:** - Complex Reporting (7 reviews) - Missing Features (7 reviews) - Customization Difficulty (6 reviews) - Poor Reporting (6 reviews) - Difficult Reporting (5 reviews) ### What Do G2 Reviewers Say About MaxContact? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and attentive customer support** from MaxContact, enhancing their overall experience and satisfaction. - Users appreciate the **rapid and personalized customer support** provided by MaxContact, enhancing their overall experience. - Users love the **user-friendly interface** and exceptional customer support, making MaxContact easy to navigate and configure. - Users highlight the **efficiency** of MaxContact, praising its reliable performance and excellent support services. - Users commend the **exceptional reliability** of MaxContact, enabling significant increases in efficiency and productivity. **Cons:** - Users find the **reporting too complex** and desire more customization options for better usability and clarity. - Users find MaxContact lacks essential features like **webchat** and experience delays in implementing feature requests. - Users find **customization difficult** , as scripting and certain tools lack intuitiveness, affecting their overall experience. - Users find the **poor reporting** in MaxContact overly complicated and difficult to navigate, hindering effective use. - Users find the **difficult reporting** system complicated and wish for simpler, more customizable reporting options. #### What Are Recent G2 Reviews of MaxContact? **"[Powerful Support, User Friendly - But Sluggish at Times](https://www.g2.com/survey_responses/maxcontact-review-10821172)"** **Rating:** 4.0/5.0 stars *— Conor B.* [Read full review](https://www.g2.com/survey_responses/maxcontact-review-10821172) --- **"[Powerful Platform for Managing Data and Campaigns](https://www.g2.com/survey_responses/maxcontact-review-10834530)"** **Rating:** 5.0/5.0 stars *— Lucy .* [Read full review](https://www.g2.com/survey_responses/maxcontact-review-10834530) --- ### 9. [Phonexa](https://www.g2.com/products/phonexa/reviews) Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com. **Average Rating:** 4.9/5.0 **Total Reviews:** 162 **How Do G2 Users Rate Phonexa?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Phonexa?** - **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa) - **Company Website:** https://www.phonexa.com - **Year Founded:** 2016 - **HQ Location:** Glendale, CA - **Twitter:** @PhonexaCalls (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/phonexa/ (168 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are Phonexa's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (45 reviews) - Helpful (38 reviews) - Positive Experience (34 reviews) - Features (32 reviews) **Cons:** - Learning Curve (24 reviews) - Steep Learning Curve (20 reviews) - Complex Setup (11 reviews) - Difficult Learning (10 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Phonexa? *AI-generated summary from verified user reviews* **Pros:** - Users praise Phonexa's **exceptional customer support** , noting its knowledgeable team and outstanding assistance for business growth. - Users find Phonexa to be **easy to use** after training, enhancing their operational efficiency and satisfaction. - Users find the **support team's helpfulness** invaluable, providing essential assistance for successful campaign setup and troubleshooting. - Users value the **excellent functionality and support** of Phonexa, enhancing their lead generation and call tracking efforts. - Users value the **extensive and customizable features** of Phonexa, making campaign management a breeze. **Cons:** - Users find a **steep learning curve** with Phonexa's complexity, suggesting more guidance for a smoother onboarding experience. - Users experience a **steep learning curve** initially but acknowledge the long-term benefits once mastered. - Users find the **complex setup** of Phonexa challenging, requiring additional guidance and support for effective use. - Users find the **difficult learning** curve challenging, requiring time and effort to master Phonexa's features effectively. - Users find the Phonexa interface to be **not intuitive** , requiring additional support for effective use and setup. #### What Are Recent G2 Reviews of Phonexa? **"[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)"** **Rating:** 5.0/5.0 stars *— Simon A.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024) --- **"[Effortless Call Routing with Outstanding Support](https://www.g2.com/survey_responses/phonexa-review-12707395)"** **Rating:** 5.0/5.0 stars *— Charm S.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395) --- #### What Are G2 Users Discussing About Phonexa? - [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment - [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments - [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment - [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment ### 10. [Sinch Contact Pro](https://www.g2.com/products/sinch-contact-pro/reviews) Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Sinch Contact Pro?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10) - **Administrator Access:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Sinch Contact Pro?** - **Seller:** [Sinch](https://www.g2.com/sellers/sinch) - **Year Founded:** 2008 - **HQ Location:** Stockholm, Sweden - **Twitter:** @wearesinch (3,648 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sinch (4,371 employees on LinkedIn®) - **Ownership:** SINCH.ST **Who Uses This Product?** - **Company Size:** 109% Enterprise, 18% Mid-Market #### What Are Recent G2 Reviews of Sinch Contact Pro? **"[Sales Assistant ](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543)"** **Rating:** 4.5/5.0 stars *— Verified User in Apparel & Fashion* [Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543) --- **"[Sap contact centre review](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995)"** **Rating:** 5.0/5.0 stars *— Shailesh P.* [Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995) --- #### What Are G2 Users Discussing About Sinch Contact Pro? - [What is Sinch Contact Center used for?](https://www.g2.com/discussions/what-is-sinch-contact-center-used-for) ### 11. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (47 reviews) - Helpful (43 reviews) - Call Tracking (30 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (11 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of CTM, ensuring quick assistance and a user-friendly experience. - Users find CTM **easy to use** , benefiting from intuitive design and excellent support for optimizing call management. - Users praise CTM's **outstanding customer support** and user-friendly implementation, enhancing their overall experience and operations. - Users value the **accurate call tracking** of CTM, enhancing marketing insights and team training effectiveness. - Users love the **user-friendly interface** of CTM, coupled with exceptional customer support and robust tracking capabilities. **Cons:** - Users find the **learning curve quite steep** , making it challenging to effectively use the CTM features. - Users find the **complexity** of CTM's features overwhelming, making the learning curve steep and frustrating. - Users find **difficult navigation** in CallTrackingMetrics, especially new users trying to manage reports and updates. - Users find the **learning curve steep** , making setup and integration with CallTrackingMetrics quite challenging. - Users find the **missing functionality** of preset templates and global number availability a significant limitation in CTM. #### What Are Recent G2 Reviews of CTM? **"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"** **Rating:** 5.0/5.0 stars *— Alex F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 12. [Call Center Studio](https://www.g2.com/products/call-center-studio/reviews) Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead. **Average Rating:** 4.8/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Call Center Studio?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Call Center Studio?** - **Seller:** [Call Center Studio](https://www.g2.com/sellers/call-center-studio) - **Company Website:** https://callcenterstudio.com/ - **Year Founded:** 2018 - **HQ Location:** Chicago, Illinois - **Twitter:** @CCS4CX (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callcenterstudio/ (1,793 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Support Executive, Consultant - **Top Industries:** Telecommunications, Consumer Services - **Company Size:** 62% Mid-Market, 24% Small-Business #### What Are Call Center Studio's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Efficiency (3 reviews) - Easy Setup (2 reviews) - Features (2 reviews) - Integrations (2 reviews) **Cons:** - Complex Reporting (1 reviews) - Dashboard Issues (1 reviews) - Inadequate Search Functionality (1 reviews) - Integration Issues (1 reviews) - Lack of Clarity (1 reviews) ### What Do G2 Reviewers Say About Call Center Studio? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Call Center Studio, enhancing confidence and efficiency in managing operations. - Users commend the **efficiency** of Call Center Studio, enhancing call routing and team management across multiple locations. - Users appreciate the **easy setup** of Call Center Studio, allowing efficient onboarding and seamless integration for operations. - Users value the **cloud-based flexibility and powerful features** of Call Center Studio, enhancing efficiency and agent performance. - Users value the **seamless integrations** of Call Center Studio, enhancing efficiency across multiple communication channels. **Cons:** - Users find the **complex reporting** features in Call Center Studio lacking in flexibility and detail for effective analysis. - Users feel the **dashboard issues** hinder their experience due to a lack of flexibility and detail in reporting. - Users find the **inadequate search functionality** limits effective tracking and reporting, hindering their operational efficiency. - Users face significant **integration issues** with in-house CRM, resulting in inconsistent behavior and unclear root cause analysis. - Users express a need for improved **clarity in reporting** , specifically regarding downloadable formats and detailed tracking features. #### What Are Recent G2 Reviews of Call Center Studio? **"[Voice AI and Cloud-Native Platform Revolutionized Our Call Center](https://www.g2.com/survey_responses/call-center-studio-review-12996823)"** **Rating:** 4.5/5.0 stars *— Ammar B.* [Read full review](https://www.g2.com/survey_responses/call-center-studio-review-12996823) --- **"[CCS Delivers Strong Visibility and Better Team Control](https://www.g2.com/survey_responses/call-center-studio-review-12694641)"** **Rating:** 4.5/5.0 stars *— Farhan A.* [Read full review](https://www.g2.com/survey_responses/call-center-studio-review-12694641) --- #### What Are G2 Users Discussing About Call Center Studio? - [What is Call Center Studio used for?](https://www.g2.com/discussions/what-is-call-center-studio-used-for) ### 13. [Clarity Connect](https://www.g2.com/products/clarity-connect/reviews) Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform. **Average Rating:** 3.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Clarity Connect?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Clarity Connect?** - **Seller:** [Clarity Consulting](https://www.g2.com/sellers/clarity-consulting) - **Year Founded:** 1994 - **HQ Location:** Chicago, IL - **Twitter:** @clarityconlegal (44 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/perficient/ (4,363 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 40% Enterprise #### What Are Recent G2 Reviews of Clarity Connect? **"[Delivering excellent customer service](https://www.g2.com/survey_responses/clarity-connect-review-9932827)"** **Rating:** 4.5/5.0 stars *— KOMI D.* [Read full review](https://www.g2.com/survey_responses/clarity-connect-review-9932827) --- **"[Improving first-call resolution rates](https://www.g2.com/survey_responses/clarity-connect-review-9942391)"** **Rating:** 4.5/5.0 stars *— Leon K.* [Read full review](https://www.g2.com/survey_responses/clarity-connect-review-9942391) --- #### What Are G2 Users Discussing About Clarity Connect? - [What is Clarity Connect used for?](https://www.g2.com/discussions/what-is-clarity-connect-used-for) ### 14. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.3/10 (Category avg: 8.5/10) - **Administrator Access:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, facilitating efficient communication and quick resolution of support requests. - Users love the **user-friendly ticketing solution** of LiveAgent, enhancing collaboration and streamlining cross-channel customer interactions. - Users value the **impressive customer support** of LiveAgent, benefiting from quick responses and efficient issue resolution. - Users appreciate the **helpful support system** of LiveAgent, enhancing communication and resolving issues efficiently. - Users value the **efficiency of LiveAgent** , especially its seamless integration and real-time chat capabilities for improved customer support. **Cons:** - Users experience a **steep learning curve** with LiveAgent due to its outdated interface and complex features. - Users experience **missing features** in LiveAgent, including poor mobile functionality and limited customization options. - Users find LiveAgent's interface **not intuitive** , requiring extensive time to navigate and understand its features. - Users face a **steep learning curve** with LiveAgent due to its outdated interface and complex feature navigation. - Users report **integration issues** with WhatsApp and Facebook, limiting interaction and functionality in LiveAgent. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 15. [Bevatel](https://www.g2.com/products/bevatel/reviews) Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate Bevatel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Bevatel?** - **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account) - **Company Website:** https://www.bevatel.com - **HQ Location:** Riyadh - **LinkedIn® Page:** https://www.linkedin.com/company/bevatelsa/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 37% Small-Business, 11% Mid-Market #### What Are Bevatel's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Helpful (23 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Setup Ease (16 reviews) **Cons:** - Integration Issues (5 reviews) - Call Issues (3 reviews) - Lack of Clarity (3 reviews) - Connectivity Issues (2 reviews) - Limited Access (2 reviews) ### What Do G2 Reviewers Say About Bevatel? *AI-generated summary from verified user reviews* **Pros:** - Users value Bevatel for its **user-friendly interface** and clear setup, enhancing productivity and communication ease. - Users appreciate the **exceptional support** and ease of use of Bevatel, enhancing communication and operational efficiency. - Users praise Bevatel for its **excellent customer support** , enhancing communication efficiency and simplifying the user experience. - Users highlight the **easy setup** of Bevatel, making transitions stress-free and enhancing overall operational efficiency. - Users commend the **setup ease** of Bevatel, praising its straightforward transition and efficient implementation for smoother operations. **Cons:** - Users are frustrated by the **limited integration capabilities** , hindering functionality and smooth operation across applications. - Users report **call issues** with Bevatel, noting slow transfers and inconsistent stability affecting overall communication quality. - Users highlight the **lack of clarity** in Bevatel's services, needing better communication and simpler technical explanations. - Users experience **connectivity issues** with Bevatel, facing difficulties with call stability and local service provider configurations. - Users find the **limited access** to message features and providers frustrating, calling for improvements in accessibility. #### What Are Recent G2 Reviews of Bevatel? **"[Streamlined Customer Communication and Efficient Reporting](https://www.g2.com/survey_responses/bevatel-review-12865523)"** **Rating:** 5.0/5.0 stars *— اسراء .* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12865523) --- **"[Befatel facilitates communication and work organization.](https://www.g2.com/survey_responses/bevatel-review-12991717)"** **Rating:** 5.0/5.0 stars *— Mohamed A.* [Read full review](https://www.g2.com/survey_responses/bevatel-review-12991717) --- ### 16. [Aloware](https://www.g2.com/products/aloware/reviews) Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 817 **How Do G2 Users Rate Aloware?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10) - **Administrator Access:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Aloware?** - **Seller:** [Aloware](https://www.g2.com/sellers/aloware) - **Company Website:** https://aloware.com - **Year Founded:** 2017 - **HQ Location:** Los Angeles, California - **Twitter:** @alowaretalk (392 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18504566/ (86 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, National Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small-Business, 48% Mid-Market #### What Are Aloware's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Helpful (84 reviews) - User-Friendly (68 reviews) - Integrations (67 reviews) - Time-saving (63 reviews) **Cons:** - Call Issues (90 reviews) - Slow Performance (51 reviews) - Slow Loading (50 reviews) - Software Glitches (46 reviews) - Software Bugs (42 reviews) ### What Do G2 Reviewers Say About Aloware? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Aloware, enjoying its seamless integration and user-friendly interface. - Users appreciate the **helpfulness** of Aloware's support, enhancing their productivity and client outreach efforts. - Users appreciate the **user-friendly interface** of Aloware, which simplifies navigation and enhances CRM integration. - Users love the **seamless CRM integrations** of Aloware, enhancing automation and streamlining their tech stack. - Users value the **time-saving automation** in Aloware, enabling efficient SMS outreach and quick connections to leads. **Cons:** - Users experience **call issues** with Aloware, including lags, interference, and app freezing during outbound calls. - Users experience **slow performance** with Aloware, facing delays in app opening and issues with inbound calls. - Users report a **slow loading** experience with Aloware, impacting the efficiency and usability of the app. - Users experience **software glitches** in Aloware that cause annoyance and hamper message delivery and responsiveness. - Users frequently experience **software bugs** that hinder performance and lead to frustrating glitches and slow responses. #### What Are Recent G2 Reviews of Aloware? **"[Review](https://www.g2.com/survey_responses/aloware-review-12880526)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/aloware-review-12880526) --- **"[Great VM and SMS Templates with Smooth HubSpot Integration](https://www.g2.com/survey_responses/aloware-review-12862372)"** **Rating:** 4.0/5.0 stars *— Randy S.* [Read full review](https://www.g2.com/survey_responses/aloware-review-12862372) --- #### What Are G2 Users Discussing About Aloware? - [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for) ### 17. [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews) Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center. **Average Rating:** 4.3/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Verint CX Automation?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Concurrent Calling:** 5.6/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10) - **Administrator Access:** 7.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Verint CX Automation?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Company Website:** https://www.verint.com/ - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Enterprise, 38% Mid-Market #### What Are Verint CX Automation's Pros and Cons? **Pros:** - AI Technology (5 reviews) - Ease of Use (5 reviews) - Features (3 reviews) - Integrations (3 reviews) - Customizability (2 reviews) **Cons:** - Learning Curve (4 reviews) - Complexity (3 reviews) - Integration Issues (3 reviews) - AI Limitations (1 reviews) - Difficult Implementation (1 reviews) ### What Do G2 Reviewers Say About Verint CX Automation? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **AI technology** in Verint CX Automation, enhancing agent efficiency and providing valuable insights. - Users find Verint CX Automation's **ease of use** exceptional, making customer insights and reporting straightforward. - Users highlight the **innovative features** of Verint CX Automation, particularly noting its game-changing Speech Analytics and reporting capabilities. - Users value the **seamless integration options** of Verint CX Automation, enhancing their operational efficiency and flexibility. - Users value the **flexibility and customization** of Verint CX Automation, enabling tailored solutions that enhance efficiency. **Cons:** - Users face a steep **learning curve** with Verint CX Automation, complicating integration and requiring extensive staff training. - Users find the **complexity** of Verint CX Automation challenging, particularly in integration and user training. - Users experience **integration issues** when connecting legacy systems and existing tools, hindering the overall effectiveness of Verint CX Automation. - Users report that Verint CX Automation has **transcription accuracy issues** , affecting the quality of automated responses. - Users face challenges with the **difficult implementation** of Verint CX Automation, affecting overall integration and organizational efficiency. #### What Are Recent G2 Reviews of Verint CX Automation? **"[Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998) --- **"[Revolutionizing Our Branch Operations with Verint CX Automation](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)"** **Rating:** 4.0/5.0 stars *— Richard G.* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195) --- ### 18. [NGNCloudComm](https://www.g2.com/products/ngncloudcomm/reviews) NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks. **Average Rating:** 4.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate NGNCloudComm?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind NGNCloudComm?** - **Seller:** [Grupo NGN](https://www.g2.com/sellers/grupo-ngn) - **Year Founded:** 2014 - **HQ Location:** Coral Springs, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/grupongninc/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of NGNCloudComm? **"[NGNCloudComm works for us](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)"** **Rating:** 5.0/5.0 stars *— Will B.* [Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653) --- **"[A solid and reliable platform for Contact Centers](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)"** **Rating:** 5.0/5.0 stars *— Brian T.* [Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630) --- ### 19. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10) - **Administrator Access:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?** - **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect) - **Company Website:** https://www.fusionconnect.com - **Year Founded:** 2003 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @FusionConnectSM (1,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,615 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Restaurants - **Company Size:** 37% Small-Business, 33% Mid-Market #### What Are Fusion Connect: Modern Connectivity and Communications Solutions's Pros and Cons? **Pros:** - Helpful (17 reviews) - Customer Support (16 reviews) - Ease of Use (13 reviews) - Reliability (11 reviews) - Customer Service (8 reviews) **Cons:** - Billing Issues (6 reviews) - Poor Customer Support (6 reviews) - Complex Processes (5 reviews) - Connection Issues (5 reviews) - Customer Service (5 reviews) ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive tech support** of Fusion Connect, ensuring timely assistance and simplifying communication across services. - Users commend the **responsive and professional customer support** of Fusion Connect, enhancing overall service experience and confidence. - Users find **ease of use** with Fusion Connect, praising its streamlined management and excellent customer support. - Users value the **reliability** of Fusion Connect, ensuring seamless connectivity with excellent support and quick assistance. - Users praise the **excellent customer service** of Fusion Connect, highlighting quick responses and helpful support from the team. **Cons:** - Users have experienced **billing issues** , but recent improvements have led to better accuracy and management of statements. - Users experience **poor customer support** , with long ticket resolutions and a lack of effective communication from the team. - Users find Fuse Connect's processes to be **complex and cumbersome** , impacting efficiency and overall user experience. - Users face **connection issues** due to underlying carriers, leading to delays and difficulties during outages. - Users find the **customer service experience inconsistent** , with slow ticket resolutions and a need for improved communication. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- ### 20. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Helpful (55 reviews) - Customer Support (53 reviews) - Time-saving (38 reviews) - Automation (34 reviews) **Cons:** - Call Issues (21 reviews) - Number Issues (11 reviews) - Contact Management (10 reviews) - Missing Features (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users find Kixie PowerCall & SMS incredibly **easy to use** , featuring straightforward setup and seamless CRM integration. - Users find the **helpful support** from Kixie's team invaluable, enhancing their overall experience and efficiency. - Users value the **excellent customer support** from Kixie, praising timely responses and effective assistance from the team. - Users love the **time-saving benefits** of Kixie PowerCall & SMS, enabling quick and efficient outbound sales calls. - Users praise the **automation features** of Kixie PowerCall & SMS for enhancing efficiency and streamlining communication. **Cons:** - Users find the **call issues** in Kixie PowerCall & SMS hinder effective management and communication during power dialing. - Users often face **number issues** with Kixie, including missing call logs and incorrect spam classifications. - Users find the **contact management system lacking** , with issues like syncing delays and limited oversight on communications. - Users note the absence of **ringless voicemail drop** and limited reporting features, which may affect functionality. - Users experience **connection issues** , including outages and SMS failures, affecting reliability and integration with their CRM. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 21. [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences. **Average Rating:** 4.3/5.0 **Total Reviews:** 233 **How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10) - **Administrator Access:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?** - **Seller:** [Exotel](https://www.g2.com/sellers/exotel) - **Year Founded:** 2011 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @Exotel (2,937 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2433287/ (750 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist, Assistant Manager - **Top Industries:** Education Management, Financial Services - **Company Size:** 49% Mid-Market, 31% Enterprise #### What Are Ameyo by Exotel Cloud Contact Center's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Efficiency (3 reviews) - Integrations (3 reviews) - Interactions Management (3 reviews) **Cons:** - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Learning Curve (3 reviews) - Slow Loading (3 reviews) - Complex Features (2 reviews) ### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find Ameyo's **ease of use** essential for managing customer interactions seamlessly across various communication channels. - Users value Ameyo's **robust feature set** , enabling efficient management of customer interactions with seamless CRM integration. - Users value the **efficiency** of Ameyo, seamlessly managing customer interactions and enhancing team productivity. - Users appreciate the **smooth integration with CRM tools** , enhancing customer data management and satisfaction effectively. - Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and customer satisfaction. **Cons:** - Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs. - Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams. - Users note a **challenging learning curve** for new agents due to the overwhelming interface and complex features. - Users experience **slow loading** times during heavy traffic, impacting the dashboard's responsiveness and efficiency. - Users find the **interface overwhelming** , complicating navigation due to the abundance of features and configuration options. #### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center? **"[It's amazing](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)"** **Rating:** 5.0/5.0 stars *— Karan P.* [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439) --- **"[Effortless Calling and Customer Support with Ameyo](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)"** **Rating:** 4.5/5.0 stars *— Priyanshu D.* [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248) --- #### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center? - [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment ### 22. [Zoho Voice](https://www.g2.com/products/zoho-voice/reviews) Zoho Voice is a cloud-based business phone system designed to streamline communication for organizations of all sizes. It enables users to make and receive local and international calls directly from web browsers or mobile devices, eliminating the need for traditional telephony hardware. With seamless integration into Zoho's suite of applications, including Zoho CRM and Zoho Desk, Zoho Voice enhances customer interactions and internal collaboration. Key Features and Functionality: - Virtual Phone Numbers: Acquire local and toll-free numbers from over 100 countries, allowing businesses to establish a global presence. - Interactive Voice Response (IVR): Set up multilevel IVR systems to efficiently route incoming calls to the appropriate departments or agents. - Call Management Tools: Utilize features such as call forwarding, call queues, call recording, and call monitoring to manage communications effectively. - Two-Way SMS Messaging: Engage with customers through SMS conversations, supporting both inbound and outbound messages. - Power Dialer: Automate outbound calling campaigns to increase agent productivity and reach more customers efficiently. - Real-Time Analytics: Access comprehensive dashboards to monitor call performance, agent activity, and customer interactions. - Seamless Integrations: Integrate with Zoho CRM, Zoho Desk, and other Zoho applications to unify communication channels and streamline workflows. Primary Value and Solutions Provided: Zoho Voice addresses the need for a flexible, scalable, and cost-effective telephony solution that integrates seamlessly with existing business tools. By offering a cloud-based platform, it eliminates the complexities and expenses associated with traditional phone systems. Businesses can manage communications from anywhere, ensuring continuous connectivity with clients and teams. The integration with Zoho's ecosystem enhances data synchronization, providing a unified view of customer interactions and improving overall service quality. Additionally, advanced features like IVR, call monitoring, and analytics empower organizations to optimize their communication strategies, boost agent productivity, and deliver exceptional customer experiences. **Average Rating:** 4.2/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Zoho Voice?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10) - **Administrator Access:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoho Voice?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Company Size:** 41% Small-Business, 41% Mid-Market #### What Are Zoho Voice's Pros and Cons? **Pros:** - Call Quality (1 reviews) - Call Recording (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) **Cons:** - Inadequate Search Functionality (1 reviews) - Lack of Clarity (1 reviews) - Poor Call Quality (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Zoho Voice? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent call quality** of Zoho Voice, enhanced by convenient recording features. - Users find the **call recording features** of Zoho Voice enhance customer satisfaction through effective monitoring and coaching. - Users find Zoho Voice **very user-friendly** , ensuring smooth call flow and enhanced customer satisfaction experiences. - Users value the **user-friendly call management features** of Zoho Voice, enhancing customer satisfaction through effective monitoring and support. **Cons:** - Users frequently experience **inadequate search functionality** that hampers efficiency and increases time spent on tasks. - Users face **lack of clarity** in Zoho Voice, especially when copying content, leading to time-consuming corrections. - Users experience **poor call quality** with delays in voice during calls, affecting communication efficiency. - Users notice **slow loading** times for calls, causing delays in starting recorded voice and affecting call quality. #### What Are Recent G2 Reviews of Zoho Voice? **"[Essential Call Management Tools for Finance Teams—Smooth Experience So Far](https://www.g2.com/survey_responses/zoho-voice-review-11857066)"** **Rating:** 5.0/5.0 stars *— Asim R.* [Read full review](https://www.g2.com/survey_responses/zoho-voice-review-11857066) --- **"[Zoho Voice Is Amazing For It's Price and Features](https://www.g2.com/survey_responses/zoho-voice-review-11345789)"** **Rating:** 5.0/5.0 stars *— Ken D.* [Read full review](https://www.g2.com/survey_responses/zoho-voice-review-11345789) --- ### 23. [Contact Center Studio](https://www.g2.com/products/contact-center-studio/reviews) Acefone's Contact Center offers a plethora of features designed to streamline customer interactions. It boosts team efficiency with features like click-to-call, conference calling, call monitoring, WhatsApp communication, and real-time collaboration functionalities. It offers AI-enabled analytics, call assistance, and multiple ringing strategies that help achieve higher productivity and more efficient resource management. These capabilities enable seamless collaboration among teams and clients, providing a wholesome experience at both ends. **Average Rating:** 4.7/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Contact Center Studio?** - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Contact Center Studio?** - **Seller:** [Acefone](https://www.g2.com/sellers/acefone) - **Year Founded:** 2019 - **HQ Location:** Gurgaon, Haryana - **Twitter:** @acefoneuk (212 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/acefone/ (238 employees on LinkedIn®) - **Phone:** 1800-121-7777 **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Real Estate - **Company Size:** 87% Small-Business, 10% Mid-Market #### What Are Contact Center Studio's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Customer Service (4 reviews) - Ease of Use (4 reviews) - Helpfulness (4 reviews) - Affordable (2 reviews) **Cons:** - Lack of Clarity (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Meeting Issues (1 reviews) ### What Do G2 Reviewers Say About Contact Center Studio? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** at Contact Center Studio, noting helpfulness and professionalism from the team. - Users commend the **excellent customer service** and prompt assistance during the onboarding process of Contact Center Studio. - Users find Contact Center Studio's **ease of use** remarkable, enabling effortless management and customization without technical skills. - Users appreciate the **exceptional helpfulness** of Contact Center Studio, receiving prompt and effective support whenever needed. - Users value the **affordability** of Contact Center Studio, praising its competitive pricing and impressive training support. **Cons:** - Users find the **lack of clarity** in advanced configurations and reporting to be somewhat challenging at first. - Users find the **learning curve challenging** with advanced configurations needing assistance, despite an overall smooth experience. - Users find the **limited customization** of reporting dashboards frustrating, occasionally needing support for advanced configurations. - Users find the **limited features** of Contact Center Studio restricting, especially missing efax sending capabilities. - Users desire to be informed about **meeting delays** in advance to manage their schedules effectively. #### What Are Recent G2 Reviews of Contact Center Studio? **"[Effortless Setup and Powerful Flexibility for Support Teams](https://www.g2.com/survey_responses/contact-center-studio-review-11988520)"** **Rating:** 5.0/5.0 stars *— Mohammad F.* [Read full review](https://www.g2.com/survey_responses/contact-center-studio-review-11988520) --- **"[User-Friendly App with Excellent Call Quality](https://www.g2.com/survey_responses/contact-center-studio-review-11988582)"** **Rating:** 5.0/5.0 stars *— Karan Pal S.* [Read full review](https://www.g2.com/survey_responses/contact-center-studio-review-11988582) --- #### What Are G2 Users Discussing About Contact Center Studio? - [What is Acefone used for?](https://www.g2.com/discussions/what-is-acefone-used-for) ### 24. [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews) DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/ **Average Rating:** 4.6/5.0 **Total Reviews:** 55 **How Do G2 Users Rate DialShree Predictive Dialer?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.8/10 (Category avg: 8.5/10) - **Administrator Access:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind DialShree Predictive Dialer?** - **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab) - **Year Founded:** 2007 - **HQ Location:** Gujarat, India - **Twitter:** @elisiontec (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/elision-technolab-llp (120 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Education Management - **Company Size:** 79% Mid-Market, 14% Small-Business #### What Are DialShree Predictive Dialer's Pros and Cons? **Pros:** - Agent Productivity (1 reviews) - Customer Support (1 reviews) - Daily Use (1 reviews) - Dialing Features (1 reviews) - Recording Features (1 reviews) **Cons:** - Dialer Issues (1 reviews) - Dialer Limitations (1 reviews) - Time Delays (1 reviews) ### What Do G2 Reviewers Say About DialShree Predictive Dialer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **enhanced agent productivity** of DialShree through efficient call barging and supportive customer service. - Users value the **excellent customer support** of DialShree, providing assistance whenever needed during their operations. - Users value the **daily use** of DialShree for its call barging and whisper options, enhancing support for agents. - Users value the **dialing features** of DialShree, enhancing call management and support for agents during calls. - Users value the **recording features** of DialShree, enhancing call management and support during conversations. **Cons:** - Users experience delays when switching extensions, highlighting the **dialer issues** in DialShree Predictive Dialer. - Users experience **slow switching of extensions** in DialShree, impacting efficiency during calls. - Users face significant **time delays** when switching extensions with DialShree, impacting efficiency and workflow. #### What Are Recent G2 Reviews of DialShree Predictive Dialer? **"[Support](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)"** **Rating:** 5.0/5.0 stars *— Sanket S.* [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552) --- **"[Excellent Experience with DialShree Dialer – Highly Recommended](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)"** **Rating:** 4.5/5.0 stars *— Mifta S.* [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350) --- #### What Are G2 Users Discussing About DialShree Predictive Dialer? - [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for) ### 25. [Ultatel](https://www.g2.com/products/ultatel/reviews) Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. **Average Rating:** 4.7/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Ultatel?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Ultatel?** - **Seller:** [Ultatel](https://www.g2.com/sellers/ultatel) - **Company Website:** https://www.ultatel.com/ - **Year Founded:** 2016 - **HQ Location:** Herndon, Virginia - **Twitter:** @ultatel (138 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ultatel/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 75% Small-Business, 23% Mid-Market #### What Are Ultatel's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Customer Service (5 reviews) - Reliability (5 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) **Cons:** - Admin Control (2 reviews) - Complex Processes (2 reviews) - Glitches (2 reviews) - Access Issues (1 reviews) - Account Management (1 reviews) ### What Do G2 Reviewers Say About Ultatel? *AI-generated summary from verified user reviews* **Pros:** - Users commend Ultatel's **responsive and knowledgeable customer support** , ensuring quick resolutions and clear communication. - Users value Ultatel's **exceptional customer service** , noting quick, friendly support that enhances their overall experience. - Users highlight the **reliability** of Ultatel, praising its consistent performance and ease of use in business communications. - Users appreciate the **ease of use** of Ultatel, benefiting from its intuitive interface and reliable features for streamlined communications. - Users value the **easy deployment and management** of Ultatel, enhancing their VoIP experience across various business sizes. **Cons:** - Users find the **admin control cumbersome** , as it can be slow and requires support for certain tasks. - Users experience a **complex setup process** with Ultatel, particularly when managing advanced configurations and troubleshooting issues. - Users experience **glitches and slowness** in Ultatel, especially when switching devices or managing the admin dashboard. - Users face significant **access issues** with Ultatel, including frustrating connectivity problems and disruptive app requirements. - Users feel limited by **restricted account management capabilities** , wishing for more self-service options in the portal. #### What Are Recent G2 Reviews of Ultatel? **"[Ultatel: Cost-Effective and Effortlessly Streamlines Communication](https://www.g2.com/survey_responses/ultatel-review-12606312)"** **Rating:** 5.0/5.0 stars *— Rita S.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12606312) --- **"[Reliable VoIP Platform with Strong Partner Support and Solid Feature Set](https://www.g2.com/survey_responses/ultatel-review-12346607)"** **Rating:** 5.0/5.0 stars *— Patrick A.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12346607) --- ## What Is Contact Center Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Contact Center Software? - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) --- ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026 --- ## What Are the Most Common Questions About Contact Center Software? *AI-generated · Last updated: June 3, 2026* ### Best software to manage customer interactions Based on G2 reviews, several products in this category are repeatedly used to centralize customer conversations, route calls, and support teams across channels. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel support and case management. - [Aircall](https://www.g2.com/products/aircall) — inbound and outbound calling workflows. - [CloudTalk](https://www.g2.com/products/cloudtalk) — high-volume dialing and call organization. - [Nextiva](https://www.g2.com/products/nextiva) — remote calling and call routing. ### Best customer service software for my tech company Based on G2 reviews, buyers evaluating customer service software for tech teams often prioritize routing, integrations, call handling, and visibility into conversations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — unified support workflows and automation. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — call routing and agent monitoring. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — routing logic and omnichannel management. - [Aircall](https://www.g2.com/products/aircall) — CRM-connected calling and analytics. ### Leading software for customer support centers Based on G2 reviews, the products most often mentioned for customer support center operations focus on call handling, queue management, reporting, and multichannel service. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized support and omnichannel routing. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — IVR, reporting, and agent tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — scalable routing and analytics. - [Talkdesk](https://www.g2.com/products/talkdesk) — AI-assisted support and call workflows. ### What is contact center software Contact center software is used to manage customer conversations in one place across channels such as voice, chat, email, messaging, and sometimes social interactions. Recent G2 reviews in this category repeatedly describe teams using these platforms to route calls, organize queues, centralize customer history, monitor agent activity, and automate repetitive work. Review themes also show that buyers value reporting, call recordings, dashboards, and integrations with CRM or business systems. In practice, the category is used to reduce missed interactions, improve handoffs between agents, and give support or sales teams a clearer view of each customer conversation as it happens. ### How do teams use Contact Center for omnichannel support According to verified users, teams use contact center tools to bring calls, chats, emails, messaging, and related customer details into one workspace so agents can respond without switching systems. Reviews repeatedly mention routing inbound requests to the right queue, viewing history before replying, using dashboards to monitor activity, and relying on automation for repetitive tasks like follow-ups, summaries, or basic inquiries. Users also describe improved coordination when multiple teams share the same conversation context, especially during higher volumes. Across recent reviews, omnichannel support is most valuable when it helps teams reduce missed requests, speed up responses, and keep service more consistent across communication channels.