Best Contact Center Software - Page 12
Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond call center infrastructure to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the best contact center software include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).
Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with CRM software applications to access customer information and to update customer records with the post-action summaries. They will often integrate with contact center workforce software, speech analytics software, and contact center quality assurance software solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or UCaaS. Some businesses opt to use virtual receptionist services in place of contact center software.
To qualify for inclusion in the Contact Center category, a product must:
Featured Contact Center Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CoreMedia is a composable Digital Experience Platform (DXP) designed to help enterprises create and manage personalized, omnichannel customer experiences across various platforms. This includes websit
- Apparel & Fashion
- Marketing and Advertising
- 40% Enterprise
- 32% Mid-Market
1,774 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface tha
- 100% Small-Business
3,511 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unifie
- 50% Small-Business
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & recei
- 50% Small-Business
- 50% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator s
- 100% Small-Business
229 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HELLO is the futuristic version of a contact centre to bridge the communication gap between you and your customers. A one-stop solution for tracking, managing and solving customer support tickets so y
2,577 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or wit
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamle
- 100% Mid-Market
1,061 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ID CLOUD, A premium cloud contact center solution helps streamline all your business-related communications and engage with your customers through multiple communications channels e.g. voice, video, c
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center auto dialing solution powered by AI and machine learning. The Intelligent Cloud Contact Cent
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
MetTel provides customized, integrated and managed communications solutions for enterprise customers.
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
MirrorFly is a comprehensive CPaaS platform empowering businesses to create engaging communication experiences. MirrorFly provides robust functionalities including voice & video calling, chat, liv
- 44% Small-Business
- 37% Mid-Market
- Overview
- User Satisfaction
- Seller Details
MyCallCloud is a full-service software consulting firm. It empowers your business with expertise and technological solutions that revolutionize how contact centers connect with customers and how manag
- 100% Small-Business
46 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology.
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Noda Contact Center is the company's own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda's solution. Among company's customers are Jaguar Landrover, Inter RAO, MTS
- 100% Enterprise
