Best Contact Center Software - Page 12

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 490

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CloudCall (+0.44%) - Among all products in this category, CloudCall recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,600+ Authentic Reviews
  • 490+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=ringover)

NetFortris Call Center

Get queues, on-demand recording, reporting and more.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate NetFortris Call Center?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind NetFortris Call Center?

  • Seller: NetFortris
  • Year Founded: 2004
  • HQ Location: Plano, US
  • Twitter: @NetFortris
    10,700 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of NetFortris Call Center?

Nixxis Contact Suite

Driven by experts committed to leveraging innovation in customer relations, Nixxis supports demanding professionals. As a global partner, we are both a provider of cloud solutions for contact centers and customer services, for example in BFSI, IT, debt collection, fundraising fields, but also we handle telecommunications as a real telecom operator. Our goal: to reconcile performance and customer satisfaction without compromise, through the perfect combination of human and technology. At Nixxis, we offer inbound features, but we also specialize in outbound solutions, offering an excellent IVR and the most advanced dialer on the market with 10 dialing modes, including a Power Dialer and a true predictive mode. Our system ensures unparalleled stability and voice quality. Also, we strive to ensure that our clients are fully comfortable with our software, enabling them to maximize its potential, boost their sales quickly, and enhance their customer experience with a dedicated CSM.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Nixxis Contact Suite?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Nixxis Contact Suite?

  • Seller: Nixxis
  • Year Founded: 2006
  • HQ Location: Bruxelles, BE
  • Twitter: @NIXXIS
    332 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Nixxis Contact Suite?

Streams.AI

Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment.

Average Rating: 4.3/5.0

Total Reviews: 37

How Do G2 Users Rate Streams.AI?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Streams.AI?

  • Seller: PanTerra Networks
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Jose, California
  • Twitter: @panterranetwork
    467 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 51% Small, 31% Medium

What Do G2 Reviewers Say About Streams.AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the reliability of Streams.AI, experiencing exceptional uptime and consistent performance over the years.
  • Users value the cloud storage capabilities of Streams.AI, enhancing their ability to provide quality patient care from anywhere.
  • Users appreciate the ease of use of Streams.AI, facilitating exceptional service and a healthy work-life balance.
  • Users commend the high quality of Streams.AI, enabling exceptional service and a seamless experience for healthcare providers.
  • Users value the cloud-based accessibility of Streams.AI, enhancing patient care and promoting work-life balance.
Cons
  • Users find the difficult interface frustrating, leading to confusion and inefficiency when navigating the admin portal.
  • Users experience inconvenience with the admin portal and message forwarding process, causing frustration and duplication of efforts.
  • Users find the admin portal unintuitive, leading to frustration when making infrequent changes to extensions.
  • Users find the admin control issues frustrating, especially when making infrequent changes to extensions.
  • Users find the complex process of the admin portal frustrating, particularly when making infrequent changes to extensions.

What Are Recent G2 Reviews of Streams.AI?

What Are G2 Users Discussing About Streams.AI?

TCN

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate TCN?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.5/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind TCN?

  • Seller: TCN
  • Year Founded: 1999
  • HQ Location: N/A
  • Twitter: @tcn
    2,402 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    390 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of TCN?

ViaDialog

Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate ViaDialog?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ViaDialog?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About ViaDialog?

AI-generated summary from verified user reviews

Pros
  • Users value the omnichannel hub of ViaDialog, enhancing their ability to manage customer interactions effectively.
Cons
  • Users frequently experience update issues with ViaDialog, needing to download the latest versions for better performance.

What Are Recent G2 Reviews of ViaDialog?

Akio.Cx

Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Akio.Cx?

  • Seller: Akio
  • Year Founded: 1998
  • HQ Location: PARIS, FR
  • LinkedIn® Page: www.linkedin.com
    95 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Akio.Cx?

What Are G2 Users Discussing About Akio.Cx?

Audara

Audara is an omnichannel contact center platform with AI that helps create unforgettable customer experiences through calls, chatbots, WhatsApp, and video. They offer solutions for large enterprises, SMEs, and startups, empowering businesses to improve customer service efficiently and effectively. Audara integrates communication channels such as telephony, chat, WhatsApp, social media, chatbots, voicebots, CRM, and more in one platform, supported by AI to enhance sales, collections, and customer support. The platform also provides real-time supervision, data management tools like CRM, CDP, segmentation, and analytics, enabling businesses to make informed decisions and improve customer interactions.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Audara?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Audara?

  • Seller: Audara
  • Year Founded: 2002
  • HQ Location: Bogota, CO
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Audara?

Call center solution

In the present scenario, there's a proper requirement for well-structured call center software to streamline the communication process. And implementing SAN Software's call center solution will benefit you in various ways. Its contact center solution will improve your productivity and assure that each client gets their request quicker. It will also assist your businesses in managing customer communication over the phone, email, live chat, instant messaging, SMS text, and social media smoothly. Not only this, it offers a series of features that make it quite indispensable. Moreover, it is as easy to handle as it is to install.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Call center solution?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Call center solution?

Cisco Hosted Collaboration Solution

AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts

Average Rating: 4.0/5.0

Total Reviews: 12

How Do G2 Users Rate Cisco Hosted Collaboration Solution?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Cisco Hosted Collaboration Solution?

  • Seller: AT&T Inc.
  • Year Founded: 1876
  • HQ Location: Dallas, TX
  • Twitter: @ATT
    876,351 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    190,948 employees on LinkedIn®
  • Ownership: NYSE: T

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution?

AI-generated summary from verified user reviews

Pros
  • Users highlight the superior voice quality and extensive options of Cisco Hosted Collaboration Solution compared to other systems.
  • Users enjoy the wide variety of options available in Cisco Hosted Collaboration Solution, enhancing their collaboration experience.
  • Users value the reliable voice quality of Cisco Hosted Collaboration Solution, setting it apart from other systems.

What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution?

What Are G2 Users Discussing About Cisco Hosted Collaboration Solution?

Class 5 Softswitch

Alaris inVoice is a billing and provisioning software provides customer with rate plans creation, customer information management, routing system, and analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Class 5 Softswitch?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Class 5 Softswitch?

AI-generated summary from verified user reviews

Cons
  • Users find the interface less user-friendly, which hinders their overall experience despite the amazing functionalities.

What Are Recent G2 Reviews of Class 5 Softswitch?

What Are G2 Users Discussing About Class 5 Softswitch?

Connectel CCaaS

Connectel develops cutting-edge technology to exceed the needs of your company's customer service. Our comprehensive CCaaS (Contact Center as a Service) platform is continuously meeting new heights as we believe customer experiences should not be limited, ever. Everything in one place, for your customer conversations.

Average Rating: 3.0/5.0

Total Reviews: 1

How Do G2 Users Rate Connectel CCaaS?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Connectel CCaaS?

  • Seller: Connectel
  • Year Founded: 2008
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

contactSPACE

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Get in touch with the right customer at the right moment on the right channel, with contactSPACE Intelligent Outbound, while using auto diallers and productivity enhancement tools such as auto-wrap to maximise efficiency. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and take PCI-compliant phone payments with pcipayspace by contactSPACE.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind contactSPACE?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of contactSPACE?

What Are G2 Users Discussing About contactSPACE?

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate DCDial?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind DCDial?

  • Seller: DCDial
  • Year Founded: 2012
  • HQ Location: Atlanta, US
  • Twitter: @dcdialapp
    3,526 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DCDial?

What Are G2 Users Discussing About DCDial?

dialnote

dialnote is an AI-powered business phone system built for small and growing businesses that need a modern VoIP phone system without the $40–80 per-seat pricing of legacy providers. Unlike traditional business phone systems that charge per user and treat AI as an add-on, dialnote includes unlimited users on every plan and embeds AI into every inbound call, text, and workflow from day one. dialnote unifies calls, SMS, WhatsApp, contacts, recordings, and notes into a single inbound communication hub, so your team never starts a customer conversation from scratch. A 24/7 AI voice agent answers inquiries, captures leads, transfers high-value calls, schedules appointments, and summarizes conversations even after business hours, ensuring no opportunity is missed. Core capabilities of the dialnote business phone system: 1. Unlimited calling seats on every plan - add contractors, seasonal staff, or full departments without per-user cost increases 2. 24/7 AI voice agents in 15 languages with custom knowledge base, branded voice, and intelligent call transfers 3. Local, toll-free, and international business numbers, with free porting of existing numbers 4. AI call summaries, transcriptions, call tags, evaluations, and auto-triggered actions 5. Smart call routing, IVR menus, shared inboxes, group calling, warm transfers, and after-hours scheduling 6. Two-way CRM sync with Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Freshdesk, Intercom, Gong, Zoom, Teams, and Slack 7. WhatsApp messaging, APIs, webhooks, and automation through Zapier, Make, and n8n Who dialnote is built for: Retail stores, healthcare clinics, real estate teams, hotels, BFSI, and education providers that depend on inbound calls, with prebuilt workflows for 24/7 customer support, order and delivery updates, cart abandonment recovery, post-purchase follow-ups, and appointment confirmations. Why teams switch to dialnote from legacy VoIP phone systems: 1. Cut per-seat costs while scaling team headcount 2. Eliminate missed calls and lost leads with always-on AI coverage 3. Replace disconnected phone, messaging, and CRM tools with one platform 4. Respond up to 30% faster with AI-generated context attached to every call Plans start at $49/month with a 10-day free trial and no credit card required. Existing numbers port for free.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind dialnote?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of dialnote?

Edify

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Edify?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Edify?

  • Seller: Edify
  • Year Founded: 2000
  • HQ Location: Morristown, New Jersey, United States
  • LinkedIn® Page: www.linkedin.com
    12,360 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Edify?

AI-generated summary from verified user reviews

Pros
  • Users highly value the exceptional customer service provided by Edify, enhancing their overall experience with the product.
  • Users value the ease of customization offered by Edify, enhancing their overall experience with tailored solutions.
  • Users value the ease of customization in Edify, enhancing their overall experience and adaptability to needs.
  • Users value the ease of customization in Edify, enhancing their overall experience with the product.
  • Users value the exceptional customer service and comprehensive call center features provided by Edify's platform.
Cons
  • Users are concerned about the expensive pricing increase due to the merger with Avaya affecting features.
  • Users note that the missing features after the merger with Avaya negatively impact their overall experience and expectations.
  • Users express concerns over missing functionality due to the merger with Avaya, leading to altered features and increased prices.

What Are Recent G2 Reviews of Edify?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025