# Best Contact Center Software - Page 13

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### Ideals Virtual Data Room

Since 2008, Ideals has transformed the virtual data room market by introducing transparent pricing, an intuitive platform, and exceptional customer care. These are among the factors that have made the company the fastest-growing VDR provider, trusted by 1 million users globally, including investment bankers, advisors, real estate professionals, and public institutions. Ideals’ top priority is to offer an effortless experience, as a result the company has been independently rated on G2 as the best product and service for 4 consecutive years.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-13T14%3A01%3A52Z&secure%5Bdisplayable_resource_id%5D=1123&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=20553&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20553&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fhss_channel%3Dlcp-2085183%26page%3D13&secure%5Btoken%5D=12b754f07704fdc32ab23f56bdf520bcfd164dea677afeaace30163b813a6674&secure%5Burl%5D=https%3A%2F%2Foffers.idealsvdr.com%2F%3Futm_source%3Dg2_clicks%26utm_medium%3Dcpc%26utm_campaign%3Dg2_profile&secure%5Burl_type%5D=custom_url)

### [Edify](https://www.g2.com/products/edify/reviews)

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Edify?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Edify?

- **Seller:** [Edify](https://www.g2.com/sellers/edify)
- **Year Founded:** 2000
- **HQ Location:** Morristown, New Jersey, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46c29f552dc5c000fa7d90a10328690054d4264496ac2ec53604f1fee6b1f6c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favaya%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,360 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Edify?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of Edify, praising its responsive service and helpful assistance.
- Users value the **ease of customization** in Edify, enhancing their user experience significantly.
- Users value the **ease of customization** in Edify, enhancing their overall experience with tailored solutions.
- Users value the **ease of customization** in Edify, making it user-friendly and adaptable to their needs.
- Users appreciate the **exceptional customer service** and **comprehensive call center features** that enhance their experience with Edify.

##### Cons

- Users are concerned about the **expensive pricing** increase following the merger with Avaya and resulting feature changes.
- Users are dissatisfied with the **missing features** after the merger with Avaya, along with increased pricing concerns.
- Users are dissatisfied with the **missing functionality** after the merger with Avaya, impacting their experience negatively.

#### What Are Recent G2 Reviews of Edify?

**["Best ever"](https://www.g2.com/survey_responses/edify-review-11686251)**

**Rating:** 5.0/5.0 stars

_— Aisha B._

[Read full review](https://www.g2.com/survey_responses/edify-review-11686251)

### [EVS7](https://www.g2.com/products/evs7/reviews)

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate EVS7?

- **Concurrent Calling:** 3.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 3.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind EVS7?

- **Seller:** [Electronic Voice Services](https://www.g2.com/sellers/electronic-voice-services)
- **Year Founded:** 1993
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd88ab0605d83fcc9533dba0a566012ad408d38a4635ece901ca80bd18a9105c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felectronic-voice-services&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Large

#### What Do G2 Reviewers Say About EVS7?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **improved agent productivity** with EVS7, noting increased outbound call traffic thanks to Parrot dialer.
- Users find the **Parrot dialer feature** of EVS7 extremely helpful, significantly boosting outbound call traffic for their teams.
- Users are pleased with the **Parallel Dialer** , noting a significant boost in outbound call volume for their teams.

##### Cons

- Users find **complex reporting** in EVS7 cumbersome, hindering their ability to identify key performance indicators effectively.
- Users find EVS7's report adjustments to be **inefficient** , hindering the identification of key performance indicators for sales.
- Users find the **process complexity** of EVS7 makes it challenging to customize reports for sales strategy insights.
- Users find the **setup difficult** , making it cumbersome to modify reports and identify key performance indicators.

#### What Are Recent G2 Reviews of EVS7?

**["Enables work from home augmentation"](https://www.g2.com/survey_responses/evs7-review-10378376)**

**Rating:** 4.5/5.0 stars

_— Bambang P._

[Read full review](https://www.g2.com/survey_responses/evs7-review-10378376)

**["Parrot Predictive Dialer (Not for everyone)"](https://www.g2.com/survey_responses/evs7-review-1647010)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/evs7-review-1647010)

#### What Are G2 Users Discussing About EVS7?

- [What is EVS7 used for?](https://www.g2.com/discussions/what-is-evs7-used-for)

### [Fonema AI](https://www.g2.com/products/fonema-ai/reviews)

Fonema is a conversational AI platform that automates voice calls, WhatsApp messages, and website chat interactions, and the only one that natively supports both English and Spanish from a single dashboard. This makes Fonema the top choice for US companies serving bilingual audiences as well as Latin American enterprises operating across the region. With over 200 Latin American voice options covering Mexican, Colombian, Argentine, Chilean, and Peruvian accents, Fonema handles pronunciation, local expressions, and cultural context natively rather than through translated or Castilian adapted speech. Full English support means US businesses reaching the 42 million plus native Spanish speakers in the United States can serve both language audiences from one platform, eliminating the cost and complexity of separate bilingual agent teams. Fonema's AI voice agents manage both inbound and outbound phone calls with end to end response latency under 1,000 milliseconds, maintaining natural conversational flow. Agents handle multi turn conversations autonomously and transfer to human agents when needed. Core use cases include sales lead qualification, lead reactivation campaigns, debt collection reminders, appointment scheduling, payment follow ups, and first level customer support. Beyond voice, Fonema extends the same AI agents to WhatsApp and website chat widgets, enabling omnichannel customer engagement from a single platform. Conversations carry context across channels, so a customer who starts on WhatsApp can be followed up by phone without repeating information. Fonema integrates with CRM systems including HubSpot and Salesforce to log call outcomes, update lead statuses, and trigger automated workflows. Rather than requiring teams to build agents through APIs or code, Fonema offers managed onboarding with bilingual support, making the platform accessible to operations teams without dedicated developer resources. Headquartered in Mexico City, Fonema serves financial services, healthcare, real estate, insurance, BPO and contact centers, automotive, education, and retail across the United States, Mexico, Colombia, Argentina, Chile, Peru, and the broader Latin American region.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Fonema AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Fonema AI?

- **Seller:** [Fonema](https://www.g2.com/sellers/fonema)
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21d327d8f7131fb391acf3b9547db8928bd5dd61701906e406227aa4e44c92e0&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Ffonema-ai&secure%5Burl_type%5D=linkedin_company_website)

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Fonema AI?

**["Intuitive, Insight-Rich Service That Minimizes Failed Calls"](https://www.g2.com/survey_responses/fonema-ai-review-12467649)**

**Rating:** 5.0/5.0 stars

_— Gregorio G._

[Read full review](https://www.g2.com/survey_responses/fonema-ai-review-12467649)

### [Geomant Cloud](https://www.g2.com/products/geomant-cloud/reviews)

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Geomant Cloud?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Geomant Cloud?

- **Seller:** [Geomant](https://www.g2.com/sellers/geomant)
- **Year Founded:** 2000
- **HQ Location:** Atlanta, US
- **Twitter:** @geomant\_  
226 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53ff7fd4224dae5b79afa8f45962fb9b13a170d2ba10ff0807520e4398b220f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgeomant&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Geomant Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent call quality** of Geomant Cloud, benefiting from reliable recordings and insightful reporting.
- Users value the **cloud-based call recording** feature of Geomant Cloud for its accessibility and robust reporting capabilities.
- Users value the **seamless connectivity** of Geomant Cloud, enabling efficient data access and robust reporting capabilities.
- Users value the **intuitive interface design** of Geomant Cloud, facilitating efficient access to call data and reports.
- Users praise the **reporting capabilities** of Geomant Cloud, benefiting from saved call data and recordings.

#### What Are Recent G2 Reviews of Geomant Cloud?

**["best cloud based contact center service"](https://www.g2.com/survey_responses/geomant-cloud-review-11059162)**

**Rating:** 5.0/5.0 stars

_— RAJENDRA P._

[Read full review](https://www.g2.com/survey_responses/geomant-cloud-review-11059162)

### [Graia](https://www.g2.com/products/graia/reviews)

Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Graia?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Graia?

- **Seller:** [Graia](https://www.g2.com/sellers/graia)
- **Year Founded:** 2019
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=997cb2a2a38607ee8370c6aa2056bbfcdf52ea6e1eff2b4ecdabd0857c0c3fa9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgraia1&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Graia?

**["Envipco"](https://www.g2.com/survey_responses/graia-review-11432230)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/graia-review-11432230)

### [HiperMe!](https://www.g2.com/products/hiperme/reviews)

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind HiperMe!?

- **Seller:** [HiperPBX](https://www.g2.com/sellers/hiperpbx)
- **Year Founded:** 2006
- **HQ Location:** Buenos Aires, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d768d0056c3e6926df3ba2507ed1869e66736cc76921940ffb602f047cfae50b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhiperpbx&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About HiperMe!?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **CRM integration** of HiperMe!, enhancing their workflow with seamless connections to other applications.
- Users value the **easy integrations** of HiperMe!, enhancing their workflow across various business applications.
- Users appreciate the **seamless integrations** of HiperMe!, enhancing their workflow with other business applications.

#### What Are Recent G2 Reviews of HiperMe!?

**["One of the most complete platforms for the management of our Customer Service Center"](https://www.g2.com/survey_responses/hiperme-review-10657157)**

**Rating:** 5.0/5.0 stars

_— Miguel V._

[Read full review](https://www.g2.com/survey_responses/hiperme-review-10657157)

### [HoduCC - Omnichannel Contact Center Software](https://www.g2.com/products/hoducc-omnichannel-contact-center-software/reviews)

HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate HoduCC - Omnichannel Contact Center Software?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind HoduCC - Omnichannel Contact Center Software?

- **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft)
- **Year Founded:** 2015
- **HQ Location:** Ahmedabad, IN
- **Twitter:** @hodusoft  
1,057 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e64f64013a57c7deca8609dd6f74477671ec34363accf27b0a1d423008d36006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhodusoft&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About HoduCC - Omnichannel Contact Center Software?

- [What is HoduCC - Omnichannel Contact Center Software used for?](https://www.g2.com/discussions/what-is-hoducc-omnichannel-contact-center-software-used-for)

### [ICTContact](https://www.g2.com/products/ictcontact/reviews)

ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind ICTContact?

- **Seller:** [Ictcontact](https://www.g2.com/sellers/ictcontact)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0e218f5c9552d094339bcb0dbb32f7afca11ce6daf8a0ec746353cd2331246b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fictvision%2520%2520%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of ICTContact?

**["Best asterisk-based dialer"](https://www.g2.com/survey_responses/ictcontact-review-6639230)**

**Rating:** 5.0/5.0 stars

_— Vordi D._

[Read full review](https://www.g2.com/survey_responses/ictcontact-review-6639230)

#### What Are G2 Users Discussing About ICTContact?

- [What is ICTContact used for?](https://www.g2.com/discussions/what-is-ictcontact-used-for)

### [ID Cloud](https://www.g2.com/products/teckinfo-solutions-id-cloud/reviews)

ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to streamline customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate ID Cloud?

- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ID Cloud?

- **Seller:** [Teckinfo Solutions](https://www.g2.com/sellers/teckinfo-solutions)
- **Year Founded:** 1995
- **HQ Location:** NEW DELHI, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89db305973245cfff011c012802af0a02f4d2513e1517a688396b9820240df04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteckinfo-solutions-pvt-ltd&secure%5Burl_type%5D=linkedin_company_website)  
169 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About ID Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ID Cloud to be very **easy to use** , appreciating its simple setup and overall effectiveness.
- Users find the **easy setup** of ID Cloud to be a significant advantage, enhancing their overall experience.

##### Cons

- Users find the **slow loading** of the Cloud app to be quite frustrating during use.

#### What Are Recent G2 Reviews of ID Cloud?

**["Great and easy for verifying ID"](https://www.g2.com/survey_responses/id-cloud-review-11084480)**

**Rating:** 5.0/5.0 stars

_— Ethan E._

[Read full review](https://www.g2.com/survey_responses/id-cloud-review-11084480)

### [Intelligent Contacts Hosted Contact Center](https://www.g2.com/products/intelligent-contacts-hosted-contact-center/reviews)

Intelligent Contacts’ Hosted Contact Center is an inbound, outbound, blended and omnichannel contact center auto dialing solution powered by AI and machine learning. The Intelligent Cloud Contact Center platform lets agents engage customers across all communication channels—including voice, SMS, email, chat, and more—all within one pane of glass. With intelligent call routing, inbound calls are automatically directed to the most qualified agent. Once connected, the AI-powered agent interface delivers personalized call details, scripted greetings, and a call-flow assistant. For outbound calling, 4 predictive algorithms identify unwanted connections like answering machines and voicemail pickups to increase agent talk time by up to 3x. Through a modern, non-techie admin interface, supervisors can monitor, analyze and report on the performance of agents, teams, and campaigns without needing help from IT. Intelligent Contacts’ Hosted Contact Center includes call recording with advanced speech analytics to automatically score calls based on performance metrics, or flag calls with potential compliance violations. Contact center implementations can be completed in as little as a few days, but most customers typically go live within 2-3 weeks.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Intelligent Contacts Hosted Contact Center?

- **Seller:** [Intelligent Contacts](https://www.g2.com/sellers/intelligent-contacts)
- **Year Founded:** 2010
- **HQ Location:** Plano, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b34b9ba1c066ae94d9a5a461f5fb6d2549e1476bbd75f4a1bfc175c3cefa9146&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelligent-contacts&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Intelligent Contacts Hosted Contact Center?

**["Outstanding solution and amazing support team"](https://www.g2.com/survey_responses/intelligent-contacts-hosted-contact-center-review-8579575)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/intelligent-contacts-hosted-contact-center-review-8579575)

### [MetTel](https://www.g2.com/products/mettel/reviews)

MetTel provides customized, integrated and managed communications solutions for enterprise customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate MetTel?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MetTel?

- **Seller:** [MetTel](https://www.g2.com/sellers/mettel)
- **Year Founded:** 1996
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0728025ed08a8782b1afd8b621ec913ff14e511fc5f5f66678aca4ee277d18d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmettel%2F&secure%5Burl_type%5D=linkedin_company_website)  
715 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of MetTel?

**["very helpful and easy to use"](https://www.g2.com/survey_responses/mettel-review-6908949)**

**Rating:** 4.5/5.0 stars

_— Sadananda Reddy A P._

[Read full review](https://www.g2.com/survey_responses/mettel-review-6908949)

### [MirrorFly](https://www.g2.com/products/mirrorfly/reviews)

MirrorFly is a comprehensive CPaaS platform empowering businesses to create engaging communication experiences. MirrorFly provides robust functionalities including voice & video calling, chat, live streaming APIs and SDKs. It is world #1 white label self-hosted , SaaS and CPaaS provider with extensive customization options, allowing businesses across multiple industries including healthcare, telecommunication, finance, social apps, e-commerce, logistics & more MirrorFly with pre-designed UI components to accelerate development. Gain valuable insights into user behavior through our advanced analytics tools. Prioritize data security with our industry-leading encryption and compliance standards. The scalable platform ensures seamless performance, even during peak usage. Experience faster time-to-market, enhanced customer satisfaction, optimized costs, and streamlined operations with MirrorFly CPaaS. Highlights of MirrorFly as CPaaS ✅ 100% Customizable Workflow ✅ Host on Your Own Server ✅ Complete Data in Your Hand ✅ 1000+ Features (Chat, Voice, Video Chat, Video KYC, Live Stream, Conference, SIP, Activity Feed, etc) ✅ Custom Security (Gmail, Phone, BioMetric, etc) ✅ Upload Enlarged Files (3+ GB) ✅ Mulit-tenant Server ✅ Scale 1+ Billion Concurrent Users ✅ One Time License Cost ✅ Free Migration & Integration ✅ Hire Your Own Dedicated Team

**Average Rating:** 4.4/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate MirrorFly?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind MirrorFly?

- **Seller:** [Mirrorfly](https://www.g2.com/sellers/mirrorfly)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @MirrorFlyTeam  
240 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7995cf7cd7a785e6190a1ee61d57cd813d0afdd912cdf04cf70b198e95b2c469&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fcontus-mirrorfly%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)
- **Ownership:** Thyaghu

#### Who Uses This Product?

- **Company Size:** 41% Medium, 41% Small

#### What Are Recent G2 Reviews of MirrorFly?

**["Developer-friendly AI-powered CPaaS Solution"](https://www.g2.com/survey_responses/mirrorfly-review-11383599)**

**Rating:** 5.0/5.0 stars

_— Atchaya J._

[Read full review](https://www.g2.com/survey_responses/mirrorfly-review-11383599)

**["Customisable, Scalable, and Built for Seamless Real-Time Enterprise Communication"](https://www.g2.com/survey_responses/mirrorfly-review-13204349)**

**Rating:** 4.5/5.0 stars

_— Soundarya S._

[Read full review](https://www.g2.com/survey_responses/mirrorfly-review-13204349)

#### What Are G2 Users Discussing About MirrorFly?

- [What is CONTUS MirrorFly used for?](https://www.g2.com/discussions/what-is-contus-mirrorfly-used-for) - 1 comment, 1 upvote

### [My Call Cloud](https://www.g2.com/products/my-call-cloud/reviews)

MyCallCloud is a full-service software consulting firm. It empowers your business with expertise and technological solutions that revolutionize how contact centers connect with customers and how managers connect with employees.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind My Call Cloud?

- **Seller:** [My Call Cloud](https://www.g2.com/sellers/my-call-cloud)
- **Year Founded:** 2011
- **HQ Location:** Henderson, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f854910a671e3d4a6aab6379892ae8e9f3b562093a990a37b6cb657e0da704&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmycallcloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of My Call Cloud?

**["so easy and simple to use"](https://www.g2.com/survey_responses/my-call-cloud-review-5182000)**

**Rating:** 5.0/5.0 stars

_— Verified User in Wholesale_

[Read full review](https://www.g2.com/survey_responses/my-call-cloud-review-5182000)

#### What Are G2 Users Discussing About My Call Cloud?

- [What is My Call Cloud used for?](https://www.g2.com/discussions/what-is-my-call-cloud-used-for)

### [Newbridge](https://www.g2.com/products/newbridge/reviews)

Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Newbridge?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Newbridge?

- **Seller:** [Newbridge Telecom Solutions](https://www.g2.com/sellers/newbridge-telecom-solutions)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d59ba92d925f65e03765b35e3b0972b0aa3abcecf609b3fbb914ff35bce4e8fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnewbridge-technology-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Newbridge?

**["I have worked with Newbridege products for over 15 years. They are very stable and robust."](https://www.g2.com/survey_responses/newbridge-review-9347135)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/newbridge-review-9347135)

### [Noda Contact Center](https://www.g2.com/products/noda-contact-center/reviews)

Noda Contact Center is the company's own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda's solution. Among company's customers are Jaguar Landrover, Inter RAO, MTS, Rostelecom, AVIVA, EFES, FLEETCOR, Amadeus, Karcher, and Zepter International.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Noda Contact Center?

- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Noda Contact Center?

- **Seller:** [Noda Interaction Platforms](https://www.g2.com/sellers/noda-interaction-platforms)
- **Year Founded:** 2001
- **HQ Location:** Taguig, PH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=520b6daa9af50fec597805a28914b44f963352853738a1d85d61d8128c6bcfbc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2574060&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Noda Contact Center?

**["Reducing wait time and enhancing patient satisfaction"](https://www.g2.com/survey_responses/noda-contact-center-review-10197483)**

**Rating:** 4.0/5.0 stars

_— Jossias H._

[Read full review](https://www.g2.com/survey_responses/noda-contact-center-review-10197483)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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