# Best Contact Center Software - Page 3

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

**Sponsored**

### Profound

Profound helps the world’s biggest brands, including 10% of the Fortune 500, win more business from ChatGPT, Gemini, and other LLMs. With Profound, marketers get the full cycle of insight, action, and measurement. We provide the proprietary data, AI agents, and analytics you need to build high-impact campaigns that improve your visibility in AI search. As a result, teams at Ramp, DocuSign, and Figma use Profound daily to monitor their brand presence, identify high-value opportunities, and deploy AI agents that move the needle for agent engine optimization (AEO). Here’s what you get with Profound: Insights backed by data. Prompt Volumes is a proprietary dataset that creates the first accurate estimation of search conversations on LLMs. This lets you can pinpoint real, high-volume conversations relevant to your business, and inject your brand voice at scale. And, Answer Engine Insights then analyzes your brand's presence across ChatGPT, Perplexity, Gemini, and Copilot, showing how often you're mentioned, how you rank against competitors, sentiment trends, and which platforms drive the most visibility. Opportunities listed by highest potential impact. The Opportunities feature pinpoints where your brand visibility is weakest and tells you exactly what content will help you break into more AI search conversations. Each Opportunity is ranked by effort and impact, from net new content to existing optimizations. Profound Agents to take action autonomously. Agents autonomously use Profound's data to draft highly relevant articles, content briefs, landing pages, and optimizations. Through our integrations, they can notify teams for review via Slack, stage and publish directly in CMSs like WordPress, Sanity, and Contentful, or build presentations with Gamma. Our Agents can also perform deep research, use LLMs, build site maps, and more. Embedded analytics to measure true impact. Agent Analytics tracks what traditional analytics platforms like GA4 and Cloudflare miss. With infrastructure-level monitoring, see how bots and crawlers from AI platforms access your website: which pages crawlers visit, how often they return, and traffic and conversions from real users who were referred to your site via AI search. The Answer Engine Optimization (AEO) platform that drives results. Ramp used Profound to become the 5th most visible fintech brand in the world in a matter of weeks. "Profound allowed us to uncover behavioral patterns that traditional SEO tools couldn't capture. By analyzing long-tail queries in LLMs, we gained data-driven insights that let us run more targeted tests and stay ahead in AI-driven search." — Ashley Nguyen, SEO Strategist at Ramp Join the industry-leading marketing teams using Profound to control how their brands show up in AI search.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-14T10%3A55%3A04Z&secure%5Bdisplayable_resource_id%5D=1010585&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1384736&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1384736&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3FhsCtaTracking%3Dd0633c85-d0e3-43aa-b90b-87a0a6a70162%257C5b03a701-e9df-4bff-9fad-230288be5a59%26page%3D3&secure%5Btoken%5D=aadb2fd081b4d42b6bfea1cf8f4bb3dbf583298e61ba3f5b353253df8709ad40&secure%5Burl%5D=https%3A%2F%2Fwww.tryprofound.com%2Fcontact-sales%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-clicks-campaign&secure%5Burl_type%5D=book_demo)

### [Maqsam](https://www.g2.com/products/maqsam/reviews)

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

**Average Rating:** 4.7/5.0

**Total Reviews:** 102

#### How Do G2 Users Rate Maqsam?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Maqsam?

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** maqsam.com
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Maqsam?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations.
- Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal.
- Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance.
- Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly.
- Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations.

##### Cons

- Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication.
- Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls.
- Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls.
- Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use.
- Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls.

#### What Are Recent G2 Reviews of Maqsam?

**["Easy-to-Use Call Recording with Clear Voice, Strong Integrations, and Great Onboarding & Support"](https://www.g2.com/survey_responses/maqsam-review-13148613)**

**Rating:** 5.0/5.0 stars

_— Sami Q._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13148613)

**["Excellent Support and a Reliable Business Communication Platform"](https://www.g2.com/survey_responses/maqsam-review-13187616)**

**Rating:** 5.0/5.0 stars

_— Salma M._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13187616)

#### What Are G2 Users Discussing About Maqsam?

- [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments

### [MightyCall](https://www.g2.com/products/mightycall/reviews)

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

**Average Rating:** 4.4/5.0

**Total Reviews:** 340

#### How Do G2 Users Rate MightyCall?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind MightyCall?

- **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall)
- **Company Website:** www.mightycall.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco Bay Area, CA
- **Twitter:** @MightyCall  
1,499 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71ab81eccaebff9489ec840e8a0483eeff5ead18cb4d07681f2687fa86e6d435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmightycall%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 90% Small, 8% Medium

#### What Do G2 Reviewers Say About MightyCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity.
- Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs.
- Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs.
- Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication.
- Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process.

##### Cons

- Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses.
- Users often experience **dropped call issues** with MightyCall, leading to frustration during communications.
- Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall.
- Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses.
- Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration.

#### What Are Recent G2 Reviews of MightyCall?

**["Seamless Setup and Cost-Effective Solution"](https://www.g2.com/survey_responses/mightycall-review-13078323)**

**Rating:** 5.0/5.0 stars

_— Lora A._

[Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323)

**["Empowers Small Teams with Powerful Call Management"](https://www.g2.com/survey_responses/mightycall-review-12833548)**

**Rating:** 4.0/5.0 stars

_— Sandy B._

[Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548)

#### What Are G2 Users Discussing About MightyCall?

- [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes

### [DialedIn](https://www.g2.com/products/dialedin/reviews)

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

**Average Rating:** 4.7/5.0

**Total Reviews:** 287

#### How Do G2 Users Rate DialedIn?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind DialedIn?

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** getdialedin.com
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales, Insurance Agent
- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About DialedIn?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks.
- Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity.
- Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features.
- Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity.
- Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams.

##### Cons

- Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort.
- Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction.
- Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods.
- Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies.
- Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows.

#### What Are Recent G2 Reviews of DialedIn?

**["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)**

**Rating:** 4.0/5.0 stars

_— Brian C._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825)

**["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)**

**Rating:** 4.5/5.0 stars

_— Marcin Z._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544)

#### What Are G2 Users Discussing About DialedIn?

- [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for)

### [Convoso](https://www.g2.com/products/convoso/reviews)

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 248

#### How Do G2 Users Rate Convoso?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Convoso?

- **Seller:** [Convoso](https://www.g2.com/sellers/convoso)
- **Company Website:** www.convoso.com
- **Year Founded:** 2006
- **HQ Location:** Los Angeles, CA
- **Twitter:** @convoso  
3,156 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website)  
233 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Marketing and Advertising
- **Company Size:** 58% Medium, 40% Small

#### What Do G2 Reviewers Say About Convoso?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Convoso, finding it straightforward and user-friendly for tracking calls.
- Users highlight the **incredible efficiency** of Convoso, enhancing productivity with smart dialing and intuitive tools.
- Users praise the **helpful customer support** of Convoso, consistently noting timely assistance and effective issue resolution.
- Users find Convoso **helpful** for effortless outbound calling and valuable tools that motivate sales teams effectively.
- Users love the **user-friendly interface** of Convoso, highlighting its straightforward navigation and easy customization options.

##### Cons

- Users experience **call issues** such as sudden logouts and time constraints for documenting calls, impacting usability.
- Users find the **learning curve steep** , with a complex setup process that challenges beginners and extends integration time.
- Users find Convoso to be **quite expensive** , making it challenging for small or solo entrepreneurs to afford.
- User experiences highlight the **complexity of the setup process** , especially for beginners, causing delays in configuration.
- Users experience **dialer issues** with delays during double dialing, yet overall performance remains efficient and satisfactory.

#### What Are Recent G2 Reviews of Convoso?

**["Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects"](https://www.g2.com/survey_responses/convoso-review-12366223)**

**Rating:** 4.0/5.0 stars

_— Sam D._

[Read full review](https://www.g2.com/survey_responses/convoso-review-12366223)

**["Thank you Convoso!"](https://www.g2.com/survey_responses/convoso-review-12349377)**

**Rating:** 4.5/5.0 stars

_— Verified User in Alternative Dispute Resolution_

[Read full review](https://www.g2.com/survey_responses/convoso-review-12349377)

#### What Are G2 Users Discussing About Convoso?

- [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso)
- [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment
- [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment
- [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote

### [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews)

Google Contact Center AI is a software designed to deliver human-like AI-powered contact center experiences that delight customers while reducing operational costs. The software provides conversational AI capabilities and intelligent automation by leveraging Google's advanced machine learning and natural language processing technology. It automates routine customer interactions and reduces the volume of inquiries requiring human agent handling. Google Contact Center AI addresses the challenge of high contact center costs and agent workload by enabling AI to resolve common customer needs independently. The software supports voice and digital customer interactions, freeing human agents to focus on complex, high-value conversations.

**Average Rating:** 4.4/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Google Contact Center AI?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Google Contact Center AI?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Small, 38% Medium

#### What Are Recent G2 Reviews of Google Contact Center AI?

**["Consistent Automation That Eases Frontline Pressure"](https://www.g2.com/survey_responses/google-contact-center-ai-review-13238799)**

**Rating:** 4.5/5.0 stars

_— Harshul S._

[Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13238799)

**["Efficient Support Automation with Smart Routing and AI-Powered Agents"](https://www.g2.com/survey_responses/google-contact-center-ai-review-13263966)**

**Rating:** 4.5/5.0 stars

_— LOKESH G._

[Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13263966)

### [AVOXI](https://www.g2.com/products/avoxi/reviews)

AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate AVOXI?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.1/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AVOXI?

- **Seller:** [AVOXI](https://www.g2.com/sellers/avoxi)
- **Year Founded:** 2001
- **HQ Location:** Atlanta, GA
- **Twitter:** @AVOXI  
3,816 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3171fad334b15d02e210a302368887e9cdc981e8507a51a7bc0257cc5e5e167&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F142536%2F&secure%5Burl_type%5D=linkedin_company_website)  
170 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About AVOXI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive support team** at AVOXI, who assist with setup and address all customer inquiries.
- Users value the **easy setup** provided by AVOXI, making the onboarding process smooth and efficient.

##### Cons

- Users criticize AVOXI for **unacceptable customer service** , highlighting issues with misleading quotes and unresolved support tickets.
- Users find AVOXI to be **overpriced** , citing unacceptable customer service and hidden fees that complicate usage.
- Users express frustration over **inadequate reporting** , particularly concerning discrepancies in quoted fees versus actual charges.
- Users report a **lack of clarity** in AVOXI's pricing, leading to distrust and frustration regarding unexpected charges.
- Users desire **additional features** for better control over call routing, particularly for call center applications.

#### What Are Recent G2 Reviews of AVOXI?

**["Reliable, Flexible Global Voice with Seamless Microsoft Teams Integration"](https://www.g2.com/survey_responses/avoxi-review-12854310)**

**Rating:** 5.0/5.0 stars

_— Nicolás Vlady W._

[Read full review](https://www.g2.com/survey_responses/avoxi-review-12854310)

**["Exceptional Support and a Reliable, Cost-Saving Platform"](https://www.g2.com/survey_responses/avoxi-review-12941430)**

**Rating:** 5.0/5.0 stars

_— Zlatan H._

[Read full review](https://www.g2.com/survey_responses/avoxi-review-12941430)

#### What Are G2 Users Discussing About AVOXI?

- [What is virtual call center business?](https://www.g2.com/discussions/what-is-virtual-call-center-business)
- [How do I set up Avoxi?](https://www.g2.com/discussions/how-do-i-set-up-avoxi)
- [What is Avoxi genius?](https://www.g2.com/discussions/what-is-avoxi-genius)
- [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote

### [Ozonetel](https://www.g2.com/products/ozonetel/reviews)

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

**Average Rating:** 4.6/5.0

**Total Reviews:** 621

#### How Do G2 Users Rate Ozonetel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
358 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Medium, 28% Small

#### What Do G2 Reviewers Say About Ozonetel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings.
- Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications.
- Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease.
- Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management.
- Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation.

##### Cons

- Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience.
- Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel.
- Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel.
- Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls.
- Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience.

#### What Are Recent G2 Reviews of Ozonetel?

**["We get good support from Ozonetel"](https://www.g2.com/survey_responses/ozonetel-review-8823228)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

**["User friendly and helps in tracking the calling minutes"](https://www.g2.com/survey_responses/ozonetel-review-8889793)**

**Rating:** 5.0/5.0 stars

_— Lakshmi M._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews)

Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.

**Average Rating:** 4.8/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Content Guru storm?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Content Guru storm?

- **Seller:** [Content Guru](https://www.g2.com/sellers/content-guru)
- **Year Founded:** 2005
- **HQ Location:** Bracknell, Berkshire
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8823f8b908462ca75ac180a3b8bf43e7aa376d46f3cdf613778363585482cf9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontent-guru%2F&secure%5Burl_type%5D=linkedin_company_website)  
507 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Utilities
- **Company Size:** 49% Medium, 39% Large

#### What Do G2 Reviewers Say About Content Guru storm?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Storm platform easy to use** , significantly reducing time spent on call management tasks.
- Users value the **high-level support** and consistent innovation of Content Guru, enhancing their telephony experience significantly.
- Users value the **exceptional customer support** from Content Guru, confidently relying on Storm for their operations.
- Users praise the **innovative features** of Content Guru Storm, enhancing communication and user experience through continuous improvements.
- Users value the **efficiency** of Content Guru Storm, significantly reducing call handling times and enhancing user experience.

##### Cons

- Users find the **licensing issues** complex and cumbersome, complicating usage and management of the product.
- Users find the **learning curve steep** for Storm's reporting suite, requiring substantial training for effective use.
- Users experience **lack of clarity** with reporting metrics and integration, making the overall experience frustrating and confusing.
- Users find **call reporting too complicated** , requiring excessive configuration and leading to a challenging user experience.
- Users note significant **email issues** including poor bulk handling, stuck emails, and limited search functionality.

#### What Are Recent G2 Reviews of Content Guru storm?

**["Rock-Solid Stability and Outstanding Support with Content Guru STORM"](https://www.g2.com/survey_responses/content-guru-storm-review-12983013)**

**Rating:** 5.0/5.0 stars

_— Jerrell W._

[Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-12983013)

**["The all-rounder for contact center software"](https://www.g2.com/survey_responses/content-guru-storm-review-9775854)**

**Rating:** 5.0/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-9775854)

#### What Are G2 Users Discussing About Content Guru storm?

- [What is Content Guru storm used for?](https://www.g2.com/discussions/what-is-content-guru-storm-used-for) - 1 comment

### [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

**Average Rating:** 4.8/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Yeastar P-Series PBX System?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Yeastar P-Series PBX System?

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar  
2,504 Twitter followers
- **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website)  
211 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 75% Small, 21% Medium

#### What Do G2 Reviewers Say About Yeastar P-Series PBX System?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support.
- Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions.
- Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience.
- Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism.
- Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use.

##### Cons

- Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features.
- Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly.
- Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback.
- Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency.
- Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints.

#### What Are Recent G2 Reviews of Yeastar P-Series PBX System?

**["Flexible Call Switching and User-Friendly Web Interface"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)**

**Rating:** 4.5/5.0 stars

_— Girish S._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)

**["A powerful PBX system that constantly brings new functions with it"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)**

**Rating:** 5.0/5.0 stars

_— Markus E._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Comprehensive CRM Solution with Customizable Workflows"](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)**

**Rating:** 4.0/5.0 stars

_— Ruben B._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

### [NUACOM](https://www.g2.com/products/nuacom/reviews)

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

**Average Rating:** 4.8/5.0

**Total Reviews:** 305

#### How Do G2 Users Rate NUACOM?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NUACOM?

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Construction, Staffing and Recruiting
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About NUACOM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration.
- Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding.
- Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations.
- Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues.
- Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support.

##### Cons

- Users report **occasional call issues** and lag, though support assists in resolving these problems effectively.
- Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls.
- Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting.
- Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience.
- Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

#### What Are Recent G2 Reviews of NUACOM?

**["Seamless Multi-Country Number Porting with Proactive, Clear Support"](https://www.g2.com/survey_responses/nuacom-review-12965235)**

**Rating:** 5.0/5.0 stars

_— Virginia D._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235)

**["Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"](https://www.g2.com/survey_responses/nuacom-review-12798834)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834)

#### What Are G2 Users Discussing About NUACOM?

- [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for)

### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication.
- Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction.
- Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance.
- Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency.
- Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly.

##### Cons

- Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience.
- Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration.
- Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings.
- Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency.
- Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

**["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)

### [3CLogic Cloud Call Center](https://www.g2.com/products/3clogic-cloud-call-center/reviews)

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.

**Average Rating:** 4.5/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate 3CLogic Cloud Call Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CLogic Cloud Call Center?

- **Seller:** [3CLogic](https://www.g2.com/sellers/3clogic)
- **Year Founded:** 2005
- **HQ Location:** Rockville, Maryland
- **Twitter:** @3CLogic  
1,966 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aec7ea6b6fc62eeddc4ea79237b8b8b513c2225b1f59a69c44a1d8b3cfa8b16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F61895%2F&secure%5Burl_type%5D=linkedin_company_website)  
176 employees on LinkedIn®
- **Phone:** 800 350 8656

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 44% Large, 32% Medium

#### What Do G2 Reviewers Say About 3CLogic Cloud Call Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from 3CLogic, noting their responsiveness and commitment to success.
- Users commend 3CLogic for their **exceptional support and responsiveness** , enhancing reliability and collaboration throughout our partnership.
- Users commend the **exceptional support** from 3CLogic, highlighting their commitment and responsiveness in addressing our needs.
- Users commend the **efficiency** of 3CLogic, appreciating their quick resolutions and reliable support during critical situations.
- Users commend the **rapid response time** of 3CLogic, ensuring timely resolutions and confidence in their support team.

##### Cons

- Users feel frustrated by the **limited customization options** , particularly for dashboards and feature accessibility in 3CLogic.
- Users face occasional **connection issues** primarily due to network compatibility, impacting overall call quality and stability.
- Users desire more **customization options** for dashboards, finding the current setup restrictive despite responsive support.
- Users note a **steep learning curve** for new users, necessitating additional training and support for effective use.
- Users find it frustrating that **missing features** require requests for activation, impacting the overall functionality and experience.

#### What Are Recent G2 Reviews of 3CLogic Cloud Call Center?

**["Always available and dependable"](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)

**["Partnering with 3CLogic has been a truly positive experience."](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)**

**Rating:** 5.0/5.0 stars

_— Timothy J._

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)

#### What Are G2 Users Discussing About 3CLogic Cloud Call Center?

- [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for)

### [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews)

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

**Average Rating:** 4.3/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Zoom Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoom Contact Center?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Farming, Information Technology and Services
- **Company Size:** 44% Medium, 43% Small

#### What Do G2 Reviewers Say About Zoom Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Zoom Contact Center, simplifying call handling and performance monitoring effectively.
- Users appreciate the **user-friendly interface** of Zoom Contact Center, enhancing efficiency in managing calls and interactions.
- Users commend the **increased efficiency** of Zoom Contact Center, enhancing call handling and agent productivity significantly.
- Users praise the **easy setup** of Zoom Contact Center, allowing quick and efficient configuration by administrators.
- Users value the **s seamless integrations** of Zoom Contact Center, enhancing their overall virtual customer service experience.

##### Cons

- Users experience **call issues** with Zoom Contact Center, citing poor integration, inadequate support, and missing essential functionalities.
- Users find a **lack of clarity** in Zoom Contact Center's features, leading to confusion and frustration during use.
- Users express frustration over **missing features** in Zoom Contact Center that complicate call tracking and system integration.
- Users face significant **chat functionality issues** in Zoom Contact Center, hindering effective communication and user experience.
- Users report significant **limitations in core functionality** , making the Zoom Contact Center experience frustrating and inefficient.

#### What Are Recent G2 Reviews of Zoom Contact Center?

**["Powerful Hub for Managing Customer Requests and Team Response Tracking"](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)**

**Rating:** 5.0/5.0 stars

_— Konstantine S._

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)

**["Boosts Customer Support with User-Friendly Interface"](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)**

**Rating:** 4.5/5.0 stars

_— Rafin D._

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)

### [3CX](https://www.g2.com/products/3cx/reviews)

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

**Average Rating:** 4.4/5.0

**Total Reviews:** 431

#### How Do G2 Users Rate 3CX?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CX?

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX  
30,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website)  
182 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, President
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About 3CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices.
- Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed.
- Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices.
- Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity.
- Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs.

##### Cons

- Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support.
- Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks.
- Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively.
- Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX.
- Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations.

#### What Are Recent G2 Reviews of 3CX?

**["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/survey_responses/3cx-review-5362484)

**["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)**

**Rating:** 4.5/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/3cx-review-12707768)

#### What Are G2 Users Discussing About 3CX?

- [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote

- [‹ Prev ‹ Prev](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=2#product-list)
- [1](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score#product-list)
- [2](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=2#product-list)
- 3
- [4](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=4#product-list)
- [5](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=5#product-list)
- [6](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=6#product-list)
- [7](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=7#product-list)
- …
- [23](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=23#product-list)
- [24](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=24#product-list)
- [Next › Next ›](/categories/contact-center?hsCtaTracking=d0633c85-d0e3-43aa-b90b-87a0a6a70162%7C5b03a701-e9df-4bff-9fad-230288be5a59&order=g2_score&page=4#product-list)

Spotlight Categories

[Procure to Pay Software](https://www.g2.com/categories/procure-to-pay)

[Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software)

[Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

[Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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