# Best Contact Center Software - Page 5

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

**Sponsored**

### Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-14T05%3A50%3A05Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3FhsCtaTracking%3D11d408cc-5683-4965-b194-ae0e4daf593c%257Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1%26page%3D5&secure%5Btoken%5D=a0ffcf4817e76b6da2c7d44f052394cc95fac4b67eeb119acfaec4ab46d64b4e&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fplans-prices%2F%3Futm_source%3DG2&secure%5Burl_type%5D=book_demo)

### [Phonexa](https://www.g2.com/products/phonexa/reviews)

Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com.

**Average Rating:** 4.9/5.0

**Total Reviews:** 162

#### How Do G2 Users Rate Phonexa?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Phonexa?

- **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa)
- **Company Website:** www.phonexa.com
- **Year Founded:** 2016
- **HQ Location:** Glendale, CA
- **Twitter:** @PhonexaCalls  
386 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b34a764aa053834e5d75e346cc1a877468171f65d5402a7e8b0b8566339e03a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fphonexa%2F&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, CEO
- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 86% Small, 10% Medium

#### What Do G2 Reviewers Say About Phonexa?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Phonexa for its **exceptional customer support** , highlighting friendly and knowledgeable assistance that enhances their experience.
- Users find Phonexa **easy to use** after training, simplifying campaign management and enhancing operational efficiency.
- Users find Phonexa's **helpful support team** invaluable, enhancing their experience and driving business success.
- Users praise the **excellent functionality** of Phonexa, appreciating its comprehensive tools and responsive customer support.
- Users value the **extensive features** of Phonexa, appreciating its upgrades and user-friendly campaign customization.

##### Cons

- Users note a **steep learning curve** with Phonexa due to its feature-rich nature, requiring additional guidance for ease of use.
- Users experience a **steep learning curve** with Phonexa, finding initial setup and navigation challenging and overwhelming.
- Users find the **complex setup** of Phonexa confusing, needing more guidance and support to navigate effectively.
- Users experience a **difficult learning** process due to the platform's complexity and steep learning curve.
- Users find Phonexa's interface to be **not intuitive** , requiring additional support to navigate its complex features.

#### What Are Recent G2 Reviews of Phonexa?

**["Effortless Call Routing with Outstanding Support"](https://www.g2.com/survey_responses/phonexa-review-12707395)**

**Rating:** 5.0/5.0 stars

_— Charm S._

[Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395)

**["Next-Level Customer Service That Made Our Tight Migration Seamless"](https://www.g2.com/survey_responses/phonexa-review-12383024)**

**Rating:** 5.0/5.0 stars

_— Simon A._

[Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024)

#### What Are G2 Users Discussing About Phonexa?

- [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment
- [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments
- [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment
- [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment

### [Natterbox](https://www.g2.com/products/natterbox/reviews)

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Natterbox?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Natterbox?

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** www.natterbox.com
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox  
1,508 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=049e8ed08381103b3107f74fe6b8910a93c51e7fc9497d0f2f59925592958701&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnatterbox-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator
- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 58% Medium, 31% Small

#### What Do G2 Reviewers Say About Natterbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs.
- Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction.
- Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations.
- Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency.
- Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management.

##### Cons

- Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings.
- Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions.
- Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience.
- Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers.
- Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition.

#### What Are Recent G2 Reviews of Natterbox?

**["Native Salesforce Integration with best in class calling capabilities"](https://www.g2.com/survey_responses/natterbox-review-12191413)**

**Rating:** 5.0/5.0 stars

_— Aneel Y._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413)

**["Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"](https://www.g2.com/survey_responses/natterbox-review-13152054)**

**Rating:** 4.0/5.0 stars

_— Kieran H._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-13152054)

#### What Are G2 Users Discussing About Natterbox?

- [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm)
- [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment
- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce)
- [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost)
- [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

### [Sinch Contact Pro](https://www.g2.com/products/sinch-contact-pro/reviews)

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

**Average Rating:** 4.5/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Sinch Contact Pro?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sinch Contact Pro?

- **Seller:** [Sinch](https://www.g2.com/sellers/sinch)
- **Year Founded:** 2008
- **HQ Location:** Stockholm, Sweden
- **Twitter:** @wearesinch  
3,648 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cace5faccee1d23b3b7cb182ea577d35191d73b17b8d41b6dfdd2ce1343edaf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinch&secure%5Burl_type%5D=linkedin_company_website)  
4,371 employees on LinkedIn®
- **Ownership:** SINCH.ST

#### Who Uses This Product?

- **Company Size:** 109% Large, 18% Medium

#### What Are Recent G2 Reviews of Sinch Contact Pro?

**["Sap contact centre review"](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995)**

**Rating:** 5.0/5.0 stars

_— Shailesh P._

[Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995)

**["Sales Assistant "](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543)**

**Rating:** 4.5/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543)

#### What Are G2 Users Discussing About Sinch Contact Pro?

- [What is Sinch Contact Center used for?](https://www.g2.com/discussions/what-is-sinch-contact-center-used-for)

### [LiveAgent](https://www.g2.com/products/liveagent/reviews)

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind LiveAgent?

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses.
- Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency.
- Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly.
- Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
- Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.

##### Cons

- Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently.
- Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility.
- Users find the **user experience not intuitive** , leading to frustration with navigation and feature access.
- Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time.
- Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141)

**["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment

### [Aloware](https://www.g2.com/products/aloware/reviews)

Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.

**Average Rating:** 4.1/5.0

**Total Reviews:** 818

#### How Do G2 Users Rate Aloware?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aloware?

- **Seller:** [Aloware](https://www.g2.com/sellers/aloware)
- **Company Website:** aloware.com
- **Year Founded:** 2017
- **HQ Location:** Los Angeles, California
- **Twitter:** @alowaretalk  
392 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d8fa9b835f15f4a619026ba2109827700846142dbcd52893fa4be863dc71f14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18504566%2F&secure%5Burl_type%5D=linkedin_company_website)  
87 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, National Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 51% Small, 48% Medium

#### What Do G2 Reviewers Say About Aloware?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration.
- Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience.
- Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms.
- Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management.
- Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency.

##### Cons

- Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls.
- Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication.
- Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app.
- Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery.
- Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience.

#### What Are Recent G2 Reviews of Aloware?

**["Love using Aloware dialer with Hubspot"](https://www.g2.com/survey_responses/aloware-review-13244351)**

**Rating:** 5.0/5.0 stars

_— Alp F._

[Read full review](https://www.g2.com/survey_responses/aloware-review-13244351)

**["Great VM and SMS Templates with Smooth HubSpot Integration"](https://www.g2.com/survey_responses/aloware-review-12862372)**

**Rating:** 4.0/5.0 stars

_— Randy S._

[Read full review](https://www.g2.com/survey_responses/aloware-review-12862372)

#### What Are G2 Users Discussing About Aloware?

- [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for)

### [Vocalcom](https://www.g2.com/products/vocalcom/reviews)

Vocalcom is an AI-powered contact center platform designed to facilitate and streamline voice and digital customer interactions through a single, integrated interface. With over thirty years of experience in contact center engineering, Vocalcom combines advanced features such as a predictive dialer, a unified agent workspace, and native AI orchestration. This comprehensive solution enables enterprises to manage customer service, sales, and collections efficiently from one system, all governed under a cohesive model. Targeted at contact centers of varying scales—from small teams of 10 agents to large operations exceeding 10,000 agents—Vocalcom caters to a diverse range of industries including business process outsourcing (BPO), banking and financial services, telecommunications, insurance, healthcare, utilities, and retail. With a global presence spanning 47 countries and local teams across Europe, the Middle East, Africa, LATAM, and the Americas, Vocalcom combines enterprise-level reliability with regional expertise, making it a suitable choice for organizations with demanding operational needs. The platform's architecture is divided into four key components: Engage, Empower, Analyze & Optimize, and Build & Orchestrate. Each segment is tailored to provide a specific experience for customers, agents, supervisors, and administrators. Customers can easily find answers through various channels, while agents benefit from a unified workspace enhanced by AI copilot support. Supervisors gain real-time visibility into operations along with comprehensive interaction analytics, and administrators have the flexibility to build and modify workflows independently, reducing reliance on IT departments. Vocalcom also offers extensive deployment options, including public cloud, private cloud, on-premise, or hybrid solutions, all while adhering to stringent compliance standards such as ISO 27001, SOC 2, GDPR, and PCI-DSS. The platform boasts a 99.9% uptime service level agreement (SLA) and provides 24/7 support, ensuring that organizations can rely on its performance. Furthermore, with over 15% of revenue reinvested in research and development, Vocalcom is recognized as a leading European Contact Center as a Service (CCaaS) provider, positioning itself as a strategic partner for organizations looking to modernize their customer experience while maintaining control over their data and infrastructure.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Vocalcom?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Vocalcom?

- **Seller:** [Vocalcom](https://www.g2.com/sellers/vocalcom)
- **Company Website:** www.vocalcom.com
- **Year Founded:** 1995
- **HQ Location:** Courbevoie, FR
- **Twitter:** @Vocalcom  
12,150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de29911c5c1a6c7b18dffca16817e00d8375336966bc09d8caaeeb269497215e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvocalcom&secure%5Burl_type%5D=linkedin_company_website)  
216 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Medium, 27% Large

#### What Are Recent G2 Reviews of Vocalcom?

**["Vocalcom: World-class solution with tailored support to scale to other channels"](https://www.g2.com/survey_responses/vocalcom-review-13136731)**

**Rating:** 4.0/5.0 stars

_— MARIANO M._

[Read full review](https://www.g2.com/survey_responses/vocalcom-review-13136731)

**["Stable Service with Outstanding Commercial Support"](https://www.g2.com/survey_responses/vocalcom-review-13118086)**

**Rating:** 5.0/5.0 stars

_— Leonardo M._

[Read full review](https://www.g2.com/survey_responses/vocalcom-review-13118086)

#### What Are G2 Users Discussing About Vocalcom?

- [What is Vocalcom used for?](https://www.g2.com/discussions/what-is-vocalcom-used-for)

### [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews)

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

**Average Rating:** 4.4/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?

- **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect)
- **Company Website:** www.fusionconnect.com
- **Year Founded:** 2003
- **HQ Location:** Atlanta, Georgia, United States
- **Twitter:** @FusionConnectSM  
1,114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52bde9c888a0ee5543d8439dc42b2fb85a060e6ad82d4d19bf56cd5ba27287a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F63248%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,618 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Non-Profit Organization Management, Restaurants
- **Company Size:** 37% Small, 33% Medium

#### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick communication and responsive support** from Fusion Connect, enhancing efficiency in their operations.
- Users value the **responsive tech support** of Fusion Connect, appreciating their urgency and professionalism in critical situations.
- Users appreciate the **ease of use** of Fusion Connect, simplifying management with one bill and excellent support.
- Users commend the **reliable connectivity** of Fusion Connect, noting seamless transitions and excellent support from the internal team.
- Users highly value the **excellent customer service** from Fusion Connect, noting fast response times and helpful support.

##### Cons

- Users have experienced **billing issues** with Fusion Connect, though improvements have been made and challenges are decreasing.
- Users often face **poor customer support** , experiencing delayed responses and disconnected information from different teams.
- Users experience **complex processes** with the customer portal and billing, impacting ease of use and efficiency.
- Users report experiencing **connection issues** due to reliance on third-party carriers, leading to delays and frustration.
- Users find Fusion Connect's **customer service lacking** , with disconnected responses and delayed issue resolution impacting their overall experience.

#### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?

**["Easy Transition with Significant Cost Savings"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)**

**Rating:** 5.0/5.0 stars

_— Kevin R._

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)

**["Fusion Connect always Delivers"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)**

**Rating:** 4.5/5.0 stars

_— Nicholas K._

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 5.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

### [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews)

Detect. Correct. Connect.
 With over 45 million flags identified to date, Caller ID Reputation® (CIDR) is the industry's original and only fully integrated call optimization tool offering a reputation monitoring and remediation platform. CIDR is partnered with more data providers than any other service and provides a comprehensive platform that offers organizations visibility into how their outbound calls are labeled, powered by data from major carriers, analytics engines, and call-blocking apps across both Android and iOS. By continuously scanning at regular intervals, CIDR helps businesses optimize outbound success and customer experience (CX) by identifying, understanding, and addressing caller ID reputation issues from dial to answer. Backed by data, built for compliance, and trusted by carriers, CIDR offers lead list screening, automated flag monitoring and remediation, customizable analytics dashboards, and daily alerts for holistic and proactive reputation management.
 Learn more at Calleridreputation.com.

**Average Rating:** 4.7/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Caller ID Reputation?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Caller ID Reputation?

- **Seller:** [Caller ID Reputation](https://www.g2.com/sellers/caller-id-reputation)
- **Company Website:** www.calleridreputation.com
- **Year Founded:** 2018
- **HQ Location:** Newport Beach, California
- **Twitter:** @CallerIDRep  
88 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b33f8d67cc834fe99098c2e67490f72db780eb48529d41ae180b8412bc2823c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28397574&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Real Estate
- **Company Size:** 60% Small, 23% Medium

#### What Are Recent G2 Reviews of Caller ID Reputation?

**["Essential Tool for Compliance and Efficiency"](https://www.g2.com/survey_responses/caller-id-reputation-review-12622333)**

**Rating:** 5.0/5.0 stars

_— Michael M._

[Read full review](https://www.g2.com/survey_responses/caller-id-reputation-review-12622333)

**["Clear Visibility Into Caller ID Reputation Across Networks"](https://www.g2.com/survey_responses/caller-id-reputation-review-13252616)**

**Rating:** 5.0/5.0 stars

_— Gheorghiu A._

[Read full review](https://www.g2.com/survey_responses/caller-id-reputation-review-13252616)

### [Clarity Connect](https://www.g2.com/products/clarity-connect/reviews)

Clarity Connect is a full-featured contact center native to Skype for Business. This means Clarity Connect adds missing functionality without duplicating or complicating the infrastructure or call control. Clarity Connect steps in and adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market. Intelligent IVR, skills based routing, real-time metrics, historical reports, and make up this first-of-its-kind approach to a contact center for a true collaboration platform.

**Average Rating:** 3.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Clarity Connect?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Clarity Connect?

- **Seller:** [Clarity Consulting](https://www.g2.com/sellers/clarity-consulting)
- **Year Founded:** 1994
- **HQ Location:** Chicago, IL
- **Twitter:** @clarityconlegal  
44 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f96ccb16ac6785997f89ca854f551a46587aa8ec29d2c7b0d5394e86df75bf72&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperficient%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,363 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 40% Large

#### What Are Recent G2 Reviews of Clarity Connect?

**["Delivering excellent customer service"](https://www.g2.com/survey_responses/clarity-connect-review-9932827)**

**Rating:** 4.5/5.0 stars

_— KOMI D._

[Read full review](https://www.g2.com/survey_responses/clarity-connect-review-9932827)

**["Improving first-call resolution rates"](https://www.g2.com/survey_responses/clarity-connect-review-9942391)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/survey_responses/clarity-connect-review-9942391)

#### What Are G2 Users Discussing About Clarity Connect?

- [What is Clarity Connect used for?](https://www.g2.com/discussions/what-is-clarity-connect-used-for)

### [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews)

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

**Average Rating:** 4.6/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate DialShree Predictive Dialer?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind DialShree Predictive Dialer?

- **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab)
- **Year Founded:** 2007
- **HQ Location:** Gujarat, India
- **Twitter:** @elisiontec  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33a0d700b8a311fd768c8dfe614374c22eafb51550dce75ec64f3dcee3868c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felision-technolab-llp&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Education Management
- **Company Size:** 79% Medium, 14% Small

#### What Do G2 Reviewers Say About DialShree Predictive Dialer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls.
- Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly.
- Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance.
- Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support.
- Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations.

##### Cons

- Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency.
- Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow.
- Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer.

#### What Are Recent G2 Reviews of DialShree Predictive Dialer?

**["Support"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)**

**Rating:** 5.0/5.0 stars

_— Sanket S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)

**["Excellent Experience with DialShree Dialer – Highly Recommended"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)**

**Rating:** 4.5/5.0 stars

_— Mifta S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)

#### What Are G2 Users Discussing About DialShree Predictive Dialer?

- [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for)

### [NGNCloudComm](https://www.g2.com/products/ngncloudcomm/reviews)

NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks.

**Average Rating:** 4.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate NGNCloudComm?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NGNCloudComm?

- **Seller:** [Grupo NGN](https://www.g2.com/sellers/grupo-ngn)
- **Year Founded:** 2014
- **HQ Location:** Coral Springs, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e36b5cb28662ab161bc196ff143600f7cb0bf6a3e19cbf0da1f3c0550807a31f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrupongninc%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 33% Medium

#### What Are Recent G2 Reviews of NGNCloudComm?

**["NGNCloudComm works for us"](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)**

**Rating:** 5.0/5.0 stars

_— Will B._

[Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)

**["A solid and reliable platform for Contact Centers"](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)**

**Rating:** 5.0/5.0 stars

_— Brian T._

[Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)

### [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

**Average Rating:** 4.3/5.0

**Total Reviews:** 233

#### How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

- **Seller:** [Exotel](https://www.g2.com/sellers/exotel)
- **Year Founded:** 2011
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @Exotel  
2,937 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f097361bfc66bd8a844a2a734e05a9299bb5a030c528211507a03aebdf7f4ac5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2433287%2F&secure%5Burl_type%5D=linkedin_company_website)  
748 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist, Assistant Manager
- **Top Industries:** Education Management, Financial Services
- **Company Size:** 49% Medium, 31% Large

#### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration.
- Users appreciate the **comprehensive feature stack** of Ameyo, enabling efficient management of customer interactions from anywhere.
- Users praise the **efficiency** of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features.
- Users value the **smooth integration with CRM tools** , enhancing data synchronization and improving overall customer interaction efficiency.
- Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and satisfaction.

##### Cons

- Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs.
- Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams, affecting initial experiences.
- Users often face a **learning curve** with Ameyo, especially when navigating its complex features and configurations.
- Users experience **slow loading** times during heavy traffic, affecting efficiency when accessing reports and features.
- Users find the **interface overwhelming** due to the multitude of features, complicating navigation and setup for newcomers.

#### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

**["It's amazing"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)**

**Rating:** 5.0/5.0 stars

_— Karan P._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)

**["Effortless Calling and Customer Support with Ameyo"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)**

**Rating:** 4.5/5.0 stars

_— Priyanshu D._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)

#### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

- [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment

### [Contact Center Studio](https://www.g2.com/products/contact-center-studio/reviews)

Acefone's Contact Center offers a plethora of features designed to streamline customer interactions. It boosts team efficiency with features like click-to-call, conference calling, call monitoring, WhatsApp communication, and real-time collaboration functionalities. It offers AI-enabled analytics, call assistance, and multiple ringing strategies that help achieve higher productivity and more efficient resource management. These capabilities enable seamless collaboration among teams and clients, providing a wholesome experience at both ends.

**Average Rating:** 4.7/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Contact Center Studio?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Contact Center Studio?

- **Seller:** [Acefone](https://www.g2.com/sellers/acefone)
- **Year Founded:** 2019
- **HQ Location:** Gurgaon, Haryana
- **Twitter:** @acefoneuk  
212 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b90e68fc0d4c09f81a789cb7ba32997afc308c3454971db9d76f2d92a1e69f1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facefone%2F&secure%5Burl_type%5D=linkedin_company_website)  
238 employees on LinkedIn®
- **Phone:** 1800-121-7777

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Real Estate
- **Company Size:** 87% Small, 10% Medium

#### What Do G2 Reviewers Say About Contact Center Studio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **friendly and quick customer support** of Contact Center Studio, resolving issues promptly and effectively.
- Users value the **prompt and excellent customer service** , especially during account setup and onboarding assistance.
- Users find Contact Center Studio's **ease of use** exceptional, enabling quick setup and efficient business growth.
- Users find the **helpfulness of the support team** exceptional, leading to highly positive experiences and recommendations.
- Users find the **affordable pricing** of Contact Center Studio unbeatable, enjoying impressive capabilities and excellent support.

##### Cons

- Users experience a **lack of clarity** in advanced configurations, often needing support for better understanding.
- Users find the **learning curve steep** , as some configurations are complex and may need support assistance.
- Users find **limited customization options** in reporting dashboards, which impacts the overall user experience with Contact Center Studio.
- Users are disappointed by the **limited features** of Contact Center Studio, as it lacks outbound efax capability.
- Users desire a feature for **advanced notifications for late meetings** to improve their scheduling experience.

#### What Are Recent G2 Reviews of Contact Center Studio?

**["Effortless Setup and Powerful Flexibility for Support Teams"](https://www.g2.com/survey_responses/contact-center-studio-review-11988520)**

**Rating:** 5.0/5.0 stars

_— Mohammad F._

[Read full review](https://www.g2.com/survey_responses/contact-center-studio-review-11988520)

**["User-Friendly App with Excellent Call Quality"](https://www.g2.com/survey_responses/contact-center-studio-review-11988582)**

**Rating:** 5.0/5.0 stars

_— Karan Pal S._

[Read full review](https://www.g2.com/survey_responses/contact-center-studio-review-11988582)

#### What Are G2 Users Discussing About Contact Center Studio?

- [What is Acefone used for?](https://www.g2.com/discussions/what-is-acefone-used-for)

- [‹ Prev ‹ Prev](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=4#product-list)
- [1](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score#product-list)
- [2](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=2#product-list)
- [3](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=3#product-list)
- [4](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=4#product-list)
- 5
- [6](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=6#product-list)
- [7](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=7#product-list)
- [8](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=8#product-list)
- [9](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=9#product-list)
- …
- [23](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=23#product-list)
- [24](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=24#product-list)
- [Next › Next ›](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score&page=6#product-list)

Spotlight Categories

[Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring)

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[SaaS Backup Software](https://www.g2.com/categories/saas-backup)

[Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence)

[Integration Platform as a Service (iPaaS) Solutions](https://www.g2.com/categories/ipaas)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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