# Best Contact Center Software - Page 2

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-14T08%3A08%3A36Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3FhsCtaTracking%3D11d408cc-5683-4965-b194-ae0e4daf593c%257Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1%26page%3D2&secure%5Btoken%5D=4a77bf33c81505939ddf8c352c5aae6ae2e77c81218897572b0c7c9ba5b34efa&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Dialaxy](https://www.g2.com/products/dialaxy/reviews)

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 236

#### How Do G2 Users Rate Dialaxy?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Dialaxy?

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Executive, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Small, 39% Medium

#### What Do G2 Reviewers Say About Dialaxy?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently.
- Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly.
- Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions.
- Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience.
- Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication.

##### Cons

- Users find the **number options limited** to US and Canada, wishing for more international choices.
- Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience.
- Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations.
- Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users.
- Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming.

#### What Are Recent G2 Reviews of Dialaxy?

**["Flexible across devices and useful for keeping calls organized"](https://www.g2.com/survey_responses/dialaxy-review-13238539)**

**Rating:** 4.0/5.0 stars

_— Tan Wei M._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13238539)

**["The Hands On Onboarding Made a Big Difference"](https://www.g2.com/survey_responses/dialaxy-review-13257762)**

**Rating:** 4.0/5.0 stars

_— Jack C._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13257762)

### [Amazon Connect](https://www.g2.com/fr/products/amazon-connect/reviews)

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **the product a-t-il été un bon partenaire commercial?:** 9.1/10 (Category avg: 8.8/10)
- **Appels simultanés:** 8.8/10 (Category avg: 8.8/10)
- **Notes de synthèse de session:** 9.0/10 (Category avg: 8.5/10)
- **Accès administrateur:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Vendeur:** [Amazon Web Services (AWS)](https://www.g2.com/fr/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Année de fondation:** 2006
- **Emplacement du siège social:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employés sur LinkedIn®
- **Propriété:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** d'Amazon Connect, profitant d'une configuration transparente, de rapports et de la flexibilité basée sur le cloud.
- Les utilisateurs apprécient l' **efficacité** d'Amazon Connect, louant sa facilité d'utilisation et ses puissantes capacités basées sur le cloud.
- Les utilisateurs apprécient la **flexibilité et l'évolutivité** d'Amazon Connect, permettant une personnalisation facile pour les centres de contact cloud.
- Les utilisateurs apprécient la **facilité d'installation** d'Amazon Connect, permettant une mise en œuvre rapide et une évolutivité pour répondre à divers besoins commerciaux.
- Les utilisateurs adorent la **facilité d'utilisation et les puissantes fonctionnalités de reporting** d'Amazon Connect, améliorant ainsi considérablement l'expérience client.

##### Cons

- Les utilisateurs trouvent la **configuration et la gestion complexes** , en particulier ceux qui manquent d'une expérience approfondie avec AWS et qui ont besoin de configurations supplémentaires.
- Les utilisateurs trouvent la **configuration et la gestion complexes** , en particulier pour les équipes manquant d'expérience avec AWS, ce qui peut nuire à l'utilisabilité.
- Les utilisateurs trouvent que la **configuration difficile** est un obstacle, surtout sans expérience préalable d'AWS pour la configuration.
- Les utilisateurs signalent avoir besoin d' **améliorations significatives dans la documentation et la stabilité de l'intégration** pour une expérience plus fluide avec Amazon Connect.
- Les utilisateurs trouvent les **difficultés initiales** dans la configuration et la gestion d'Amazon Connect difficiles, surtout sans expérience AWS.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Centre d'appels évolutif à la demande avec intégrations transparentes"](https://www.g2.com/fr/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/fr/survey_responses/amazon-connect-review-12496701)

**["Centre de contact omnicanal évolutif et intuitif avec des intégrations d'IA puissantes"](https://www.g2.com/fr/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/fr/survey_responses/amazon-connect-review-13185745)

#### What Are G2 Users Discussing About Amazon Connect?

- [À quoi sert Amazon Connect ?](https://www.g2.com/fr/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/fr/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/fr/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/fr/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/fr/discussions/how-does-amazon-connect-work)

### [KrispCall](https://www.g2.com/products/krispcall/reviews)

KrispCall is an AI-Powered Communication Platform for Growing Business. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 366

#### How Do G2 Users Rate KrispCall?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind KrispCall?

- **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall)
- **Year Founded:** 2022
- **HQ Location:** Singapore, SG
- **Twitter:** @Krispcall  
290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7439251b1da6cf68d12efad62ea730f78efc48f89412246559d6aac70485484f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F70231698&secure%5Burl_type%5D=linkedin_company_website)  
122 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 80% Small, 20% Medium

#### What Do G2 Reviewers Say About KrispCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of KrispCall, enjoying seamless management of multiple conversations and intuitive navigation.
- Users commend the **responsive and helpful customer support** of KrispCall, enhancing their overall experience significantly.
- Users value the **efficient and prompt customer support** of KrispCall, making the experience seamless and satisfying.
- Users value the **reliable call quality** of KrispCall, enjoying smooth international communication without disruptions.
- Users value the **excellent call quality** of KrispCall, ensuring clear and stable international communication effortlessly.

##### Cons

- Users find KrispCall's pricing **expensive** , making it less accessible and raising concerns about call charges.
- Users find the **high costs** of KrispCall a drawback, suggesting more affordable plans would be beneficial.
- Users report significant **number issues** with KrispCall, including poor porting process and hidden fees affecting usability.
- Users find KrispCall lacking in **advanced analytics and features** , leading to frustration and disappointment in performance.
- Users find the mobile app lacking some features, indicating a need for **improvement and updates** to enhance functionality.

#### What Are Recent G2 Reviews of KrispCall?

**["Instantly Activated Virtual Numbers with Crystal-Clear International Calls"](https://www.g2.com/survey_responses/krispcall-review-13193723)**

**Rating:** 5.0/5.0 stars

_— Jefferson U._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13193723)

**["KrispCall Makes Business Calls Simple with Reliable Quality and Responsive Support"](https://www.g2.com/survey_responses/krispcall-review-13223916)**

**Rating:** 5.0/5.0 stars

_— Allan K._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13223916)

#### What Are G2 Users Discussing About KrispCall?

- [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment

### [Voiso](https://www.g2.com/products/voiso/reviews)

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Voiso?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Voiso?

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Data Analyst
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Medium, 13% Small

#### What Do G2 Reviewers Say About Voiso?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness.
- Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly.
- Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns.
- Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription.
- Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality.

##### Cons

- Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage.
- Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options.
- Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform.
- Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move.
- Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface.

#### What Are Recent G2 Reviews of Voiso?

**["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)**

**Rating:** 5.0/5.0 stars

_— Ankita Y._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

**["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)**

**Rating:** 5.0/5.0 stars

_— Mudassir K._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

### [Glia](https://www.g2.com/products/glia/reviews)

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 86

#### How Do G2 Users Rate Glia?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Glia?

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** www.glia.com
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc  
1,471 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website)  
468 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Financial Services
- **Company Size:** 67% Medium, 17% Small

#### What Do G2 Reviewers Say About Glia?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations.
- Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient.
- Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences.
- Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction.
- Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly.

##### Cons

- Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant.
- Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software.
- Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively.
- Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues.
- Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality.

#### What Are Recent G2 Reviews of Glia?

**["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)**

**Rating:** 5.0/5.0 stars

_— Silvio E._

[Read full review](https://www.g2.com/survey_responses/glia-review-11801729)

**["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)**

**Rating:** 5.0/5.0 stars

_— Kimberly B._

[Read full review](https://www.g2.com/survey_responses/glia-review-11814799)

#### What Are G2 Users Discussing About Glia?

- [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment

### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 481

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer, Associate Consultant
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

**Average Rating:** 4.4/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Webex Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Contact Center?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 44% Medium, 34% Large

#### What Do G2 Reviewers Say About Webex Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms.
- Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management.
- Users praise the **excellent call quality** and features, making daily tasks efficient and manageable.
- Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features.
- Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency.

##### Cons

- Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity.
- Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows.
- Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly.
- Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency.
- Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult.

#### What Are Recent G2 Reviews of Webex Contact Center?

**["Dependable, High-Performing Webex Contact Center That Streamlines Daily Support"](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)**

**Rating:** 5.0/5.0 stars

_— Sirikonda B._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)

**["User-Friendly and Insightful, Yet Slightly Laggy"](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)**

**Rating:** 5.0/5.0 stars

_— Avijit S._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)

#### What Are G2 Users Discussing About Webex Contact Center?

- [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment
- [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents)
- [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center)
- [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment
- [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise)

### [ZIWO](https://www.g2.com/products/ziwo/reviews)

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

**Average Rating:** 4.9/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate ZIWO?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ZIWO?

- **Seller:** [Ziwo](https://www.g2.com/sellers/ziwo)
- **Year Founded:** 2010
- **HQ Location:** Dubai (UAE)
- **Twitter:** @ZiwobyAswat  
382 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c57a9efff49e617319643a750a5951ce4281f64079abd854ad296609ba202470&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziwo&secure%5Burl_type%5D=linkedin_company_website)  
123 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations team lead.
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 51% Large, 38% Medium

#### What Do G2 Reviewers Say About ZIWO?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ZIWO, simplifying global customer communication and integration.
- Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support.
- Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls.
- Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools.
- Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency.

##### Cons

- Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO.
- Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs.
- Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions.
- Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication.
- Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience.

#### What Are Recent G2 Reviews of ZIWO?

**["using the app to make calls"](https://www.g2.com/survey_responses/ziwo-review-10975712)**

**Rating:** 4.5/5.0 stars

_— Mostafa H._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10975712)

**["Review for ziwo"](https://www.g2.com/survey_responses/ziwo-review-10875540)**

**Rating:** 5.0/5.0 stars

_— Rania M._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10875540)

#### What Are G2 Users Discussing About ZIWO?

- [What is ZIWO used for?](https://www.g2.com/discussions/what-is-ziwo-used-for)

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [NICE CXone](https://www.g2.com/fr/products/nice-cxone/reviews)

NiCE (NASDAQ : NICE) transforme le monde avec une IA qui met les gens au premier plan. Nos plateformes alimentées par l'IA, spécialement conçues, automatisent les interactions en actions proactives, sûres et intelligentes, permettant aux individus et aux organisations d'innover et d'agir, de l'interaction à la résolution. Fiables par des organisations dans plus de 150 pays à travers le monde, les plateformes de NiCE sont largement adoptées dans divers secteurs, connectant les personnes, les systèmes et les flux de travail pour travailler plus intelligemment à grande échelle, améliorant la performance de l'organisation et offrant des résultats mesurables prouvés. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **the product a-t-il été un bon partenaire commercial?:** 8.2/10 (Category avg: 8.8/10)
- **Appels simultanés:** 8.9/10 (Category avg: 8.8/10)
- **Notes de synthèse de session:** 8.6/10 (Category avg: 8.5/10)
- **Accès administrateur:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Vendeur:** [NiCE](https://www.g2.com/fr/sellers/nice)
- **Année de fondation:** 1986
- **Emplacement du siège social:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employés sur LinkedIn®
- **Propriété:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Représentant du service client, Agent de service client
- **Top Industries:** Services aux consommateurs, Technologie de l'information et services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent que NICE CXone est une **plateforme facile à utiliser** qui simplifie efficacement divers besoins organisationnels.
- Les utilisateurs apprécient la **qualité d'appel excellente et le design intuitif** de NICE CXone, améliorant la communication professionnelle et la facilité d'utilisation.
- Les utilisateurs apprécient l' **efficacité** de NICE CXone, appréciant ses mises à jour rapides et ses fonctionnalités d'automatisation conviviales.
- Les utilisateurs trouvent que NICE CXone est exceptionnellement **utile** pour résoudre efficacement les problèmes des clients avec des réponses automatisées précieuses.
- Les utilisateurs louent l' **interface intuitive** de NICE CXone, appréciant sa facilité de navigation et son expérience d'appel en nuage sans faille.

##### Cons

- Les utilisateurs rencontrent souvent des **problèmes d'appel** , y compris des appels interrompus et un affichage incorrect, ce qui affecte la fiabilité et l'expérience globales.
- Les utilisateurs rencontrent divers **problèmes techniques** avec NICE CXone, y compris des retards, des pannes et une documentation peu claire, ce qui affecte l'utilisabilité.
- Les utilisateurs ont du mal avec la **courbe d'apprentissage abrupte** de NICE CXone, soulignant le besoin d'améliorer les ressources de formation.
- Les utilisateurs trouvent les **fonctionnalités manquantes** dans NICE CXone frustrantes, en particulier en ce qui concerne les limitations de personnalisation des rapports et des tableaux de bord.
- Les utilisateurs expriment leur frustration face à un **mauvais service client** , trouvant difficile d'obtenir une assistance en temps voulu lorsque cela est nécessaire.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone simplifie les appels et la planification en un seul endroit"](https://www.g2.com/fr/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/fr/survey_responses/nice-cxone-review-12717141)

**["Plateforme d'expérience client fiable et efficace"](https://www.g2.com/fr/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/fr/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [Comment NICE CXone améliore-t-il le service client, et sur quelles fonctionnalités un nouvel utilisateur devrait-il se concentrer pour un impact maximal ?](https://www.g2.com/fr/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [À quoi sert NICE CXone ?](https://www.g2.com/fr/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/fr/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/fr/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/fr/discussions/what-is-incontact)

### [CallHippo](https://www.g2.com/products/callhippo/reviews)

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

**Average Rating:** 4.4/5.0

**Total Reviews:** 406

#### How Do G2 Users Rate CallHippo?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallHippo?

- **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo)
- **Year Founded:** 2016
- **HQ Location:** Claymont, Delaware
- **Twitter:** @CallHippo  
458 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e15216bef4a89adacfb44409d6444008b8131991d1f4c0cb6d242db35c8faf36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13241094%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 22% Medium

#### What Do G2 Reviewers Say About CallHippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallHippo, praising its intuitive interface and quick setup for all team members.
- Users highlight the **excellent call quality** of CallHippo, making virtual communication feel effortless and natural.
- Users appreciate the **easy setup** of CallHippo, finding it intuitive and accessible for all team members.
- Users appreciate the **reliable call quality** of CallHippo, enhancing their communication efficiency and customer connections.
- Users praise the **responsive customer support** of CallHippo, highlighting their immediate assistance and attention to customer experience.

##### Cons

- Users find the **costs of CallHippo quite high** compared to other VoIP services with better plans.
- Users find the **high costs** of CallHippo less competitive compared to other VOIP services and alternatives.
- Users frequently experience **call quality issues** with CallHippo, particularly during peak usage or unstable internet conditions.
- Users find the **customer service lacking** , with limited availability and outdated support channels impacting their experience.
- Users find **limited features** frustrating, especially when advanced options require higher pricing plans for access.

#### What Are Recent G2 Reviews of CallHippo?

**["Simple, Affordable Dialer with Smooth Salesforce Integration and Actionable Insights"](https://www.g2.com/survey_responses/callhippo-review-12219224)**

**Rating:** 5.0/5.0 stars

_— Karan R._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-12219224)

**["Simple, User-Friendly Business Calling with Powerful Analytics and CRM Integrations"](https://www.g2.com/survey_responses/callhippo-review-13226727)**

**Rating:** 5.0/5.0 stars

_— Pallavi R B._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-13226727)

#### What Are G2 Users Discussing About CallHippo?

- [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments

### [Readymode](https://www.g2.com/products/readymode/reviews)

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

**Average Rating:** 4.6/5.0

**Total Reviews:** 210

#### How Do G2 Users Rate Readymode?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Readymode?

- **Seller:** [Readymode](https://www.g2.com/sellers/readymode)
- **Company Website:** readymode.com
- **Year Founded:** 2011
- **HQ Location:** Vancouver, B.C.
- **Twitter:** @goreadymode  
49 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=600b7488b256bb3a043c0d147fcd60ac201fb55c7092da853e6a98b6e308461e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxencall&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Appointment Setter
- **Top Industries:** Real Estate, Insurance
- **Company Size:** 64% Small, 34% Medium

#### What Do G2 Reviewers Say About Readymode?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams.
- Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently.
- Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation.
- Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients.
- Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency.

##### Cons

- Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility.
- Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features.
- Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls.
- Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks.
- Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity.

#### What Are Recent G2 Reviews of Readymode?

**["Easy to Use, But Integration Issues and Lacking AI Features"](https://www.g2.com/survey_responses/readymode-review-11972859)**

**Rating:** 4.0/5.0 stars

_— Ahmed K._

[Read full review](https://www.g2.com/survey_responses/readymode-review-11972859)

**["Organized Experience with Seamless Auto Dialing"](https://www.g2.com/survey_responses/readymode-review-13182425)**

**Rating:** 4.5/5.0 stars

_— Ahmed E._

[Read full review](https://www.g2.com/survey_responses/readymode-review-13182425)

#### What Are G2 Users Discussing About Readymode?

- [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer)
- [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer)
- [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located)
- [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment
- [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment

### [JustCall](https://www.g2.com/fr/products/saas-labs-justcall/reviews)

JustCall is a software designed to bring calls, texts, email, and WhatsApp together in one AI-powered business communication platform for customer-facing teams. The software provides real-time agent assist, AI coaching, sentiment analysis, call scoring, and smart routing by leveraging advanced AI tools and integrations across 100+ CRM platforms. It automates routine tasks and workflows and reduces manual effort through auto, predictive, and power dialers alongside inbound AI Voice Agents. JustCall addresses the challenge of managing fragmented customer communication channels by unifying all conversations into a single collaborative workspace. The software supports global phone numbers, SMS and MMS messaging, shared WhatsApp and email inboxes, and multi-level IVR for over 6,000 businesses worldwide.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,364

#### How Do G2 Users Rate JustCall?

- **the product a-t-il été un bon partenaire commercial?:** 8.6/10 (Category avg: 8.8/10)
- **Appels simultanés:** 8.0/10 (Category avg: 8.8/10)
- **Notes de synthèse de session:** 8.3/10 (Category avg: 8.5/10)
- **Accès administrateur:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind JustCall?

- **Vendeur:** [Saas Labs](https://www.g2.com/fr/sellers/saas-labs)
- **Site Web de l'entreprise:** www.saaslabs.co
- **Année de fondation:** 2016
- **Emplacement du siège social:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Responsable de compte
- **Top Industries:** Logiciels informatiques, Services financiers
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent l' **aisance d'utilisation** de JustCall impressionnante, soulignant sa configuration simple et son interface intuitive pour une communication fluide.
- Les utilisateurs apprécient **l'intégration transparente** des appels, SMS et CRM dans JustCall, améliorant l'efficacité et l'organisation.
- Les utilisateurs apprécient comment JustCall apporte **la simplicité à la communication d'entreprise** , rationalisant les tâches et améliorant l'efficacité sans effort.
- Les utilisateurs louent le **excellent support client** de JustCall, soulignant sa réactivité et sa résolution efficace des problèmes.
- Les utilisateurs adorent la **gestion efficace des appels** de JustCall, appréciant les intégrations transparentes et une interface conviviale.

##### Cons

- Les utilisateurs rencontrent souvent des **problèmes d'appel** avec JustCall, y compris des retards et des difficultés à transférer les appels et à les surveiller efficacement.
- Les utilisateurs trouvent la **fonctionnalité d'appel encombrante** , rencontrant des problèmes tels que de multiples clics et une qualité d'appel instable lors de leurs déplacements.
- Les utilisateurs rencontrent des **problèmes de connexion** avec JustCall, y compris des baisses de qualité d'appel et des perturbations dues à une connexion Internet instable.
- Les utilisateurs trouvent que les **fonctionnalités manquantes** comme l'absence de support SMS et la personnalisation limitée entravent leur expérience avec JustCall.
- Les utilisateurs rencontrent une **mauvaise qualité d'appel** avec JustCall, souvent confrontés à des coupures et des interruptions dues à des connexions Internet instables.

#### What Are Recent G2 Reviews of JustCall?

**["Opérations rationalisées avec un support de premier ordre"](https://www.g2.com/fr/survey_responses/justcall-review-13251983)**

**Rating:** 4.0/5.0 stars

_— José F._

[Read full review](https://www.g2.com/fr/survey_responses/justcall-review-13251983)

**["Plateforme d'appel facile à utiliser avec des performances fiables et des informations utiles fournies par l'IA"](https://www.g2.com/fr/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/fr/survey_responses/justcall-review-12953018)

### [Squaretalk](https://www.g2.com/products/squaretalk/reviews)

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.

**Average Rating:** 4.8/5.0

**Total Reviews:** 135

#### How Do G2 Users Rate Squaretalk?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Squaretalk?

- **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk)
- **Company Website:** squaretalk.com
- **Year Founded:** 2014
- **HQ Location:** Jerusalem
- **Twitter:** @SquareTalk  
31 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=805392a45ccfdc27ad35dfde64b5afbb4b22a927dd05e10eab835743c36b0dc2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsquaretalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 53% Medium, 51% Small

#### What Do G2 Reviewers Say About Squaretalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Squaretalk, enhancing workflow and simplifying management tasks seamlessly.
- Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing strategies.
- Users value the **efficiency** of Squaretalk, benefiting from real-time monitoring and tools that enhance operational effectiveness.
- Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing efficiently.
- Users appreciate the **ease of use and feature-rich platform** of Squaretalk, enhancing productivity and integration effortlessly.

##### Cons

- Users find the **difficult setup** of Squaretalk challenging, particularly with complex workflows and overwhelming features.
- Users highlight the **limited features** of Squaretalk, wishing for improvements in integrations and advanced functionalities.
- Users find that **complex features** of Squaretalk can be overwhelming and not very intuitive for new users.
- Users find the **complexity of advanced settings** in Squaretalk challenging, particularly for new users and in high-traffic times.
- Users face **connection issues** during peak hours, which can disrupt their experience despite reliable support.

#### What Are Recent G2 Reviews of Squaretalk?

**["AI Transcripts & Smart Routing Transformed Our Visa & Travel Inquiry Process"](https://www.g2.com/survey_responses/squaretalk-review-13133843)**

**Rating:** 5.0/5.0 stars

_— Kithmi S._

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-13133843)

**["Perfect Platform for Managing Our Distributed Virtual Assistant Teams"](https://www.g2.com/survey_responses/squaretalk-review-13142693)**

**Rating:** 5.0/5.0 stars

_— Carlos S._

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-13142693)

#### What Are G2 Users Discussing About Squaretalk?

- [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for)

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- [1](/categories/contact-center?hsCtaTracking=11d408cc-5683-4965-b194-ae0e4daf593c%7Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1&order=g2_score#product-list)
- 2
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Spotlight Categories

[Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service)

[Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)

[Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking)

[Event Management Platforms](https://www.g2.com/categories/event-management-platforms)

[Demo Automation Software](https://www.g2.com/categories/demo-automation)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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