# Best Contact Center Software - Page 19

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

**Sponsored**

### HiHello

HiHello is a Professional Presence Platform built for enterprise marketing leaders. Every email your team sends, every meeting they join, every card they share at an event is a brand moment. HiHello makes sure each one reflects the brand, captures the lead, and generates data worth acting on. Three touchpoints every employee uses every day: their business card, their email signature, and their virtual background. HiHello generates all three from one source of truth, governed by marketing and approved by IT. Update a title, swap a logo, launch a campaign, and the change rolls out across every inbox, every meeting, and every event in minutes. No shadow tools. No IT tickets to refresh a banner. No third-party servers routing your email. What HiHello powers for enterprise teams: - Digital Business Cards: branded templates with field-level edit controls, customizable card URLs, branded QR codes, profile video, and embedded YouTube/Vimeo. Share via QR, NFC, AirDrop, direct link, text, email, Apple Wallet, Google Wallet, iOS/Android widgets, Apple Watch, and Quick Connect. - Email Signature Manager: automated signature deployment across Google Workspace and Microsoft Outlook, with clickable HTML signatures, bulk distribution, status tracking, locked templates, banners, CTAs, and disclaimers. - HiHello Events: badge and business card scanning, AI-powered Contact Enrichment, team event analytics, and direct sync to Salesforce, HubSpot, and Microsoft Dynamics 365. - Virtual Backgrounds: branded backgrounds for Zoom, Microsoft Teams, Google Meet, Webex, Vimeo, Zoho Meeting, and Twitch, with locked brand packs to enforce visual standards. - Business Contact Manager: company-wide directory, custom lead capture forms, custom contact exchange and consent flows, AI Contact Enrichment, direct CRM sync, and data export controls. - Business Card Scanner: AI-powered scanning of paper cards, digital cards, NFC cards, event badges, and documents into clean, enriched digital contacts. Built for enterprise security, identity, and integration: - SOC 2 Type II certified - Compliant with GDPR, UK GDPR, CCPA, the Australian Privacy Act, and the EU-US Data Privacy Framework - HiHello never sells user data - SSO via Microsoft, Google, Okta, Entra ID, and other major SAML providers - SCIM provisioning and directory sync for automated user lifecycle management - HRIS integrations including Workday - Native CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics 365 - Google Analytics support where configured - Zapier connection at the individual user level for additional workflows Every interaction is a brand moment. HiHello makes sure each one reflects the brand, captures the lead, and generates data worth acting on, across every employee, every channel, and every stage of the connection.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-14T13%3A10%3A47Z&secure%5Bdisplayable_resource_id%5D=1126&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=133217&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=133217&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3FhsCtaTracking%3D11d408cc-5683-4965-b194-ae0e4daf593c%257Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1%26page%3D19&secure%5Btoken%5D=1153e312a9fd2c1b7036e65ff1ec3a55866453e618ac4fc76327677d9bf227d2&secure%5Burl%5D=https%3A%2F%2Fwww.hihello.com%2Ffeatures%2Femail-signature-manager&secure%5Burl_type%5D=custom_url)

### [Intellicon](https://www.g2.com/products/intellicon/reviews)

Intellicon is an intelligent contact center solution especially designed for today's smart businesses.

#### Who Is the Company Behind Intellicon?

- **Seller:** [Intellicon](https://www.g2.com/sellers/intellicon)
- **Year Founded:** 2012
- **HQ Location:** Lahore, PK
- **Twitter:** @intellicon\_io  
45 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f7e5a78286abdef91149e5c70be4ec579bd65b557791815fa6dbbf3978f96d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintellicon.io&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ITC Cloud CX](https://www.g2.com/products/itc-cloud-cx/reviews)

Deliver a better customer service experience by moving to a cloud call center, with the features you need to support your customers. Deliver The Support Your Clients Deserve Your customers expect a seamless customer service experience. Today, it takes more to deliver a top-notch customer support experience. With the right Cloud Contact Center in place, you can provide a higher quality of service, know more about your customers when they call, and provide multiple ways for customers to interact with your support agents. Deliver a customer support experience that’s more than just a phone call, give them the options they prefer to reach you, and give your support team the tools they need to know your customers and deliver the highest level of service.

#### Who Is the Company Behind ITC Cloud CX?

- **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom)
- **Year Founded:** 2009
- **HQ Location:** Slidell, Louisiana
- **Twitter:** @\_intelecom\_  
46 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e83326ae2cadd8c58e561235d24b980681a0360067ba42fbf8bf7ba69ef539d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fin-telecom%2F&secure%5Burl_type%5D=linkedin_company_website)  
139 employees on LinkedIn®

### [IVR Call System](https://www.g2.com/products/ivr-call-system/reviews)

CloudConnect Communications Pvt Ltd is a company that operates in the Telephony & Wireless industry. It employs 20to49 people and has 1Mto5M of revenue. The company is headquartered in New Delhi, Nct, India.

#### Who Is the Company Behind IVR Call System?

- **Seller:** [CloudConnect Communications](https://www.g2.com/sellers/cloudconnect-communications)
- **Year Founded:** 2017
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3bb58844edd2a229812bb6d7bee2aaec24864de2a5b12087bf57650c21d10769&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudconnect-communications%2F&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

### [IVR Solutions](https://www.g2.com/products/ivr-solutions/reviews)

IVR Solutions is a next-generation cloud-based Interactive Voice Response (IVR) and AI phone system designed to help businesses automate customer interactions, reduce costs, and never miss an opportunity.

#### Who Is the Company Behind IVR Solutions?

- **Seller:** [Founders Cart](https://www.g2.com/sellers/founders-cart)
- **Year Founded:** 2022
- **HQ Location:** Burlington, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=23838b94e7a35903d3cd4cdde179d815e12575c2bd0c07082d50c57c48384faf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffounderscart%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [JARABOT](https://www.g2.com/products/jarabot/reviews)

Jarabot is an AI-first omnichannel contact center that automates customer support and actively drives revenue. Using native Voicebots, Mailbots, and Chatbots, it resolves up to 75% of routine inquiries instantly and recovers abandoned carts across 90+ languages.

#### Who Is the Company Behind JARABOT?

- **Seller:** [Jarabot](https://www.g2.com/sellers/jarabot)
- **HQ Location:** Prague, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec2336ae142daea8919ef69acd8cba349181a607f67f9ae278e95b59196286b9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjarabot-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Kasookoo](https://www.g2.com/products/kasookoo-kasookoo/reviews)

Kasookoo is a business phone system in an app. It offers all the functionality of a phone system, but in a portable app that sits on your smartphones, allowing you stay connected on the go. Choose from a wide variety of virtual phone numbers, and configure the app to route calls to the right member of the team. Keep you team connected whether they are in the same location, or spread across the world, with no additional costs. Save your business up to 75% on phone bills by avoid expensive business phone systems, and removing the need for business mobiles.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Kasookoo?

- **Seller:** [Kasookoo](https://www.g2.com/sellers/kasookoo)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=96b941bd1b16a55c8f3eabb35543b47e6d74c4b2e653464bc7c0f6d6aafcfefd&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkasookoo&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Kasookoo?

**["great online phone system"](https://www.g2.com/survey_responses/kasookoo-review-8740785)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/kasookoo-review-8740785)

### [Kodavox](https://www.g2.com/products/kodavox/reviews)

Kodavox is an AI-powered customer communication platform that helps businesses answer every call and message and convert more customers — without growing headcount. Its AI Voice Agent answers inbound phone calls 24/7 in a natural voice, handles questions, books appointments and routes calls. On WhatsApp, Kodavox replies to customers instantly and runs broadcast campaigns. A single omnichannel team inbox brings calls, WhatsApp, Instagram, Facebook, SMS and email together, with assignment, routing and queues for your team. Beyond support, Kodavox runs proactive AI sales outreach, qualifies and follows up on leads, and includes a built-in CRM, no-code workflow automation, real-time call transcription and AI call summaries. Kodavox is built for small businesses, call centers, remote teams and enterprises across travel, hospitality, eCommerce, automotive and financial services. Start with a 14-day free trial — no credit card required.

#### Who Is the Company Behind Kodavox?

- **Seller:** [Kodavox](https://www.g2.com/sellers/kodavox)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5eb54cbe889947d25b32727a7239eb461ab62dcdab17dfb614c5d4290a42e7c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkodavox&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [KOMPaaS](https://www.g2.com/products/kompaas/reviews)

KOMPaaS is a telecommunications platform that allows B2B customers to connect telephony software products and services in real-time: Virtual PBX with more than 200 useful functions, Geographic and Nomadic numbers, Chatbots, Automated calls, Multichat, Authentication (Confirmation Call) and other necessary services to automate the processes of interaction with customers. We are a registered telecom operator in four European countries: Austria, Hungary, Germany and Slovakia. The regulator has given us a numbering capacity of more than 50K fixed numbers, which we can connect using SIP Trunk.

#### Who Is the Company Behind KOMPaaS?

- **Seller:** [KOMPaaS.tech - Communication platform as a service for solving daily business tasks](https://www.g2.com/sellers/kompaas-tech-communication-platform-as-a-service-for-solving-daily-business-tasks)
- **Year Founded:** 2016
- **HQ Location:** Wien, AT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28250a14b7b7d6abba93de2454cb7fc264cfaf5e5f3c1700a39ffc68e616fc25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkompaastech%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Konecto](https://www.g2.com/products/konecto/reviews)

Konecto builds AI voice agents that perform at the level of your best employees — deeply trained on your products, services, and processes to automate enterprise call centers. Our AI voice agents operate 24/7/365 in 20+ languages, reducing operating costs by 75% compared to human agents, cutting Average Handle Time by 35%, and achieving an 85% First Contact Resolution rate. Built for large enterprises in logistics, finance, telecom, and retail, Konecto integrates with 25+ enterprise systems including Salesforce, Zendesk, SAP, Oracle, and Genesys, and typically deploys in 2-6 weeks. Our infrastructure is SOC 2 Type 2 certified and built for global enterprise requirements, with every agent tested and monitored for real-world performance.

#### Who Is the Company Behind Konecto?

- **Seller:** [Konecto](https://www.g2.com/sellers/konecto)
- **Year Founded:** 2022
- **HQ Location:** West Palm Beach, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efabf2a080b7bfbdae840c8d98d5b886a884827abbde1ade4fc79f40e4f3fad0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkonecto-ai&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Lake Corporation Contact Centre](https://www.g2.com/products/lake-corporation-contact-centre/reviews)

Lake Corporation's Complete Contact Centre solution offers a comprehensive, scalable, and flexible platform designed to meet the diverse needs of organizations, from small teams to large enterprises. By integrating all necessary functionalities into a single platform, it eliminates the challenges associated with managing multiple point solutions, ensuring seamless operations and enhanced customer interactions. Key Features and Functionality: - Automatic Call Distribution (ACD): Efficiently routes incoming calls to the most appropriate agents, optimizing response times and service quality. - Predictive, Preview, and Automated Dialing: Enhances outbound calling strategies by automating dialing processes, increasing agent productivity. - Multichannel Support: Manages various communication channels, including voice, SMS, chat, email, fax, social media, and video, providing a unified customer experience. - Interactive Voice Response (IVR): Offers self-service options through speech recognition, text-to-speech, and keypad inputs, reducing wait times and improving customer satisfaction. - Call Recording and Reporting: Provides on-demand and automatic call recording with comprehensive reporting tools for quality assurance and compliance monitoring. - Agent Desktop Integration: Delivers intelligent screen pops, scripting, and seamless integration with CRM and legacy systems, ensuring agents have all necessary information at their fingertips. - Business Process Automation: Streamlines workflows and automates routine tasks, enhancing operational efficiency. - Unified Communications: Integrates various communication tools to facilitate collaboration and information sharing across the organization. - Voice Analytics and Biometrics: Utilizes advanced analytics and biometric technologies to monitor interactions, ensuring security and improving service quality. Primary Value and Solutions Provided: The Complete Contact Centre solution addresses several critical challenges faced by organizations: - Enhanced Customer Experience: By providing a unified platform that supports multiple communication channels and self-service options, customers receive timely and efficient service, leading to higher satisfaction and loyalty. - Increased Agent Productivity: With tools like ACD, automated dialing, and desktop integration, agents can handle interactions more effectively, reducing downtime and improving first-call resolution rates. - Operational Efficiency: Business process automation and unified communications streamline operations, reducing manual tasks and facilitating better collaboration among teams. - Scalability and Flexibility: The solution's design allows organizations to scale their contact center operations as needed and adapt to evolving business requirements without significant overhauls. - Compliance and Security: Features like call recording, reporting, and voice biometrics ensure that interactions meet regulatory standards and maintain high levels of security. By implementing Lake Corporation's Complete Contact Centre solution, organizations can transform their customer interaction processes, achieving a balance between exceptional service delivery and operational excellence.

#### Who Is the Company Behind Lake Corporation Contact Centre?

- **Seller:** [Lake Corporation](https://www.g2.com/sellers/lake-corporation)
- **HQ Location:** Santiago, CL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0aaac88bf1b96ad7efebf22ac518f8c226c6218bd3607da97eb4a8c23da3d72c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flake-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
137 employees on LinkedIn®

### [Lgorithm Solutions](https://www.g2.com/products/lgorithm-solutions/reviews)

Lgorithm Solutions helps enhancing businesses and industries by offering end-to-end Unified Communication Solutions that are highly customizable to fit each vertical’s needs. With our efficient Call and Contact Center Solutions, Voice Solutions, Field Sales Management and Mobility, Advanced Algorithms, Strong Domain Aptitude and Broad Innovation abilities empowers our clients to increase their profitability while reducing their operational expenses.

#### Who Is the Company Behind Lgorithm Solutions?

- **Seller:** [Lgorithm Solutions](https://www.g2.com/sellers/lgorithm-solutions)
- **Year Founded:** 2014
- **HQ Location:** Taguig City, PH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b51ab38db56a085c57c50068e4de0ea766ac1efecef2594a7fc0073dbe08bfed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flgorithm-solutions%2F%3ForiginalSubdomain%3Din&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

### [Lingo](https://www.g2.com/products/lingo/reviews)

Lingo is a provider of phone services for home and small businesses in the U.S.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Lingo?

- **Seller:** [Lingo](https://www.g2.com/sellers/lingo)
- **Year Founded:** 2005
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c56c633b63d5284c60ffad36917c900c7e5f973905c63e4e2316c01f07fc1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flingo-bullseye%2F&secure%5Burl_type%5D=linkedin_company_website)  
281 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Lingo?

**["Platform used for invoicing"](https://www.g2.com/survey_responses/lingo-review-7838521)**

**Rating:** 4.0/5.0 stars

_— rebecca l._

[Read full review](https://www.g2.com/survey_responses/lingo-review-7838521)

### [MCUBE Extension / PBX](https://www.g2.com/products/mcube-extension-pbx/reviews)

MCUBE Extension/PBX allows users to seamlessly transfer incoming calls to another phone number or extension. This can be useful in a variety of situations, such as when a caller needs to be transferred to a specific department or individual within an organization. The feature can be easily configured and used through the MCUBE interface, making it a convenient and efficient tool for managing incoming calls.

#### Who Is the Company Behind MCUBE Extension / PBX?

- **Seller:** [MCUBE](https://www.g2.com/sellers/mcube-4a8e04c2-b29e-4cf4-b2c6-91a13e432483)
- **Year Founded:** 2006
- **HQ Location:** Bangalore, IN
- **Twitter:** @MCUBE1234  
137 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f86137df3ef70d9b1265108ff2336fa33194512f32a9cb229b05daa20bc02708&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvmc-mcube%2F&secure%5Burl_type%5D=linkedin_company_website)  
104 employees on LinkedIn®

### [MCUBE Softphone Solution](https://www.g2.com/products/mcube-softphone-solution/reviews)

MCUBE Softphone Service allows contact center agents to make and receive phone calls using a computer or mobile device rather than a traditional telephone.

#### Who Is the Company Behind MCUBE Softphone Solution?

- **Seller:** [MCUBE](https://www.g2.com/sellers/mcube-4a8e04c2-b29e-4cf4-b2c6-91a13e432483)
- **Year Founded:** 2006
- **HQ Location:** Bangalore, IN
- **Twitter:** @MCUBE1234  
137 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f86137df3ef70d9b1265108ff2336fa33194512f32a9cb229b05daa20bc02708&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvmc-mcube%2F&secure%5Burl_type%5D=linkedin_company_website)  
104 employees on LinkedIn®

### [Message1](https://www.g2.com/products/message1/reviews)

Message1 is cloud software built for telephone answering service and secretarial teams — not a generic contact center platform or CRM. Agents manage client records, capture messages during calls, and deliver them via SMS, email, Threema, or the Message1 App in one browser workflow, with no legacy desktop installs for operators. The Message1 App (iOS, Android, PWA at message1.app) lets your clients' staff receive messages on mobile with push notifications, inbox, and availability status — included in all plans. Built with real answering-service operators, rooted in Switzerland and DACH, and available across Europe and English-speaking markets. GDPR-conscious, designed for how telephone answering services actually work.

#### Who Is the Company Behind Message1?

- **Seller:** [WEBEMOTIONS](https://www.g2.com/sellers/webemotions)
- **Year Founded:** 2021
- **HQ Location:** Schongau, CH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a87f3b108487ccfe0c658527bc49c669ccf7c35636c7258f14bc8e09b17a2d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmessage1&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

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Spotlight Categories

[Procure to Pay Software](https://www.g2.com/categories/procure-to-pay)

[Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software)

[Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

[Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)

[SAP Store Software](https://www.g2.com/categories/sap-store)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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