# Best Contact Center Software - Page 15

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

**Sponsored**

### Alteryx

Alteryx, through it's Alteryx One platform, helps enterprises transform complex, disconnected data into a clean, AI-ready state. Whether you’re creating financial forecasts, analyzing supplier performance, segmenting customer data, analyzing employee retention, or building competitive AI applications from your proprietary data, Alteryx One makes it easy to cleanse, blend, and analyze data to unlock the unique insights that drive impactful decisions. AI-Guided Analytics Alteryx automates and simplifies every stage of data preparation and analysis, from validation and enrichment to predictive analytics and automated insights. Incorporate generative AI directly into your workflows to streamline complex data tasks and generate insights faster. Unmatched flexibility, whether you prefer code-free workflows, natural language commands, or low-code options, Alteryx adapts to your needs. Trusted. Secure. Enterprise-Ready. Alteryx is trusted by over half of the Global 2000 and 19 of the top 20 global banks. With built-in automation, governance, and security, your workflows can scale and maintain compliance while delivering consistent results. And it doesn’t matter if your systems are on-premises, hybrid, or in the cloud; Alteryx fits effortlessly into your infrastructure. Easy to Use. Deeply Connected. What truly sets Alteryx apart is our focus on efficiency and ease of use for analysts and our active community of 700,000 Alteryx users to support you at every step of your journey. With seamless integration to data everywhere including platforms like Databricks, Snowflake, AWS, Google, SAP, and Salesforce, our platform helps unify siloed data and accelerate getting to insights. Visit Alteryx.com for more information, and to start your free trial.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-14T13%3A29%3A10Z&secure%5Bdisplayable_resource_id%5D=620&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=989&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=989&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3FhsCtaTracking%3D11d408cc-5683-4965-b194-ae0e4daf593c%257Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1%26page%3D15&secure%5Btoken%5D=4c120231b5d60341df347e96c10e13e7462af790f1e81157daaa7b51b695f62a&secure%5Burl%5D=https%3A%2F%2Fwww.alteryx.com%2Ftrial%3Futm_source%3Dg2%26utm_medium%3Dreviewsite%26utm_campaign%3DFY25_Global_AllRegions_AlwaysOn_AllPersonas_IndustryAgnostic%26utm_content%3Dg2_freetrial&secure%5Burl_type%5D=free_trial)

### [2talk](https://www.g2.com/products/2talk-llc-2talk/reviews)

2talk provides Hosted VoIP and Cloud PBX solutions to SMB customers in the United States.

#### Who Is the Company Behind 2talk?

- **Seller:** [2talk](https://www.g2.com/sellers/2talk-3cd78cf8-9c0c-4e77-8acf-581abd8eb297)
- **Year Founded:** 2008
- **HQ Location:** Marina del Rey, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a90a118211414d905ddc921cd48beab276ad28a1b616b9f1798e67ffe962529&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2talkus%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

### [3C Plus](https://www.g2.com/products/3c-plus/reviews)

3C Plus is a cloud communication platform (software for call centers, CX, and inside sales) that helps companies manage voice and customer service operations in a centralized, automated, and scalable way. The system was developed for organizations that handle a high volume of contacts and need to optimize time, reduce costs, and increase the productivity of their support, sales, and collections teams. The platform stands out by integrating multiple tools into a single digital environment, eliminating the need for separate systems for dialing, queue management, PBX, and performance analysis. This makes it ideal for contact centers, debt recovery operations, inside sales teams, and sectors that require constant communication with customers and prospects. Main features: – Cloud auto dialer: replaces manual dialing, filters out unproductive calls, and increases the number of successful connections. – Intelligent IVR: enables automation of initial interactions with full scalability and flexibility. – PBX: phone system that allows unlimited extensions anywhere, with call transfer, smart caller ID, and real-time monitoring. – Omnichannel: unifies voice, WhatsApp, SMS, and other channels into a single interface, simplifying integrated management. – Chatbot: 24/7 customer service that reduces queues and repetitive tasks, collects information, and schedules callbacks. – Real-time reports: dashboards and strategic metrics for performance monitoring and decision-making. Main benefits: – Scalability: designed for companies that need to expand voice campaigns and eliminate unnecessary expenses. – Cost reduction: no need for physical infrastructure, plus telephony cost savings of up to 54%. – Complete operational visibility: managers gain access to centralized data to adjust workflows and quickly identify bottlenecks. Use cases include customer service centers, outsourced contact centers, inside sales departments, and financial operations that require massive communication and full control over every stage of the customer journey.

#### Who Is the Company Behind 3C Plus?

- **Seller:** [Grupo 3C](https://www.g2.com/sellers/grupo-3c)
- **Year Founded:** 2014
- **HQ Location:** Guarapuava, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fe79a9986f69cae216aab6d2efae9a016eb5ee84ccb18641f679d467b22787f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3c_plus%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

### [626Dialler](https://www.g2.com/products/626dialler/reviews)

Predictive dialler built for faster outbound calling with AI built in. • Auto pacing to match agent availability • Higher connect rates with fewer dropped calls • Live transcription and call summaries • Real time objection prompts and next best actions • Sentiment and intent detection for better control • Smart lead scoring and priority queues • Automated callbacks, voicemail drop, and local presence options • Call recording with compliance controls • AI voice bots for overflow and out of hours cover • Clear end of day reporting for managers and agents

#### Who Is the Company Behind 626Dialler?

- **Seller:** [Alveus Co](https://www.g2.com/sellers/alveus-co)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac48ab85e432d0f42a6103de4b8d5670853a9523580b75bb15911a56bf6fbe3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falveusco%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [94Ai](https://www.g2.com/products/94ai/reviews)

94Ai is a technology company specializing in artificial intelligence solutions, particularly in the fields of natural language processing (NLP), speech recognition (ASR), and intelligent voice synthesis (TTS). Established in 2018, the company focuses on developing comprehensive information technology solutions that encompass software development, data processing, system integration, and internet technology services. Their primary goal is to provide professional and efficient technical support and digital services to enterprise and institutional clients, facilitating their digital transformation and business innovation. Key Features and Functionality: - Intelligent Contact Center: Integrates large-scale intelligent outbound calling systems, intelligent customer service systems, and intelligent user operation platforms. - Multi-Channel Support: Offers seamless integration across various communication channels, enhancing customer engagement. - Advanced AI Capabilities: Utilizes cutting-edge AI technologies, including NLP, ASR, and TTS, to deliver precise and efficient automated services. - Comprehensive User Lifecycle Management: Provides tools for managing the entire user lifecycle, from acquisition to retention, through intelligent operations. Primary Value and Solutions: 94Ai's solutions are designed to empower businesses by automating and optimizing customer interactions and operations. By leveraging their AI-driven platforms, companies can achieve: - Enhanced Customer Engagement: Through intelligent and personalized communication strategies. - Operational Efficiency: By automating routine tasks, reducing manual workload, and minimizing errors. - Data-Driven Insights: Providing analytics and insights to inform business decisions and strategies. - Scalability: Enabling businesses to scale their operations effectively without compromising service quality. By integrating 94Ai's intelligent solutions, enterprises can drive continuous growth and innovation, ensuring they remain competitive in the rapidly evolving digital landscape.

#### Who Is the Company Behind 94Ai?

- **Seller:** [94Ai](https://www.g2.com/sellers/94ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Agility Hosted Telephony](https://www.g2.com/products/agility-hosted-telephony/reviews)

Agility Hosted Telephony is Simplicity Group’s Cloud Telephone System for Northern Ireland & UK businesses which utilises the very latest telephone system technology. Cloud-Based: Agility is hosted in the cloud, eliminating the need for on-premises hardware and reducing maintenance and management overhead. Users can access their phone system from anywhere with an internet connection. Microsoft Teams- Microsoft Teams Phone is rapidly becoming the go-to solution for businesses looking to simplify their communications and Operator Connect is the perfect addition to enhance your Team’s experience. With its seamless integration, Operator Connect streamlines your Teams calling capabilities and maximises your return on investment. Contact Centre as a Service (CCaaS): CCaaS is a cloud-based contact center solution that enables businesses to manage their customer interactions through various channels, such as voice calls, emails, chats, and social media. CCaaS platforms provide features like call routing, agent management, analytics, and customer relationship management (CRM) integration.

#### Who Is the Company Behind Agility Hosted Telephony?

- **Seller:** [Simplicity Group](https://www.g2.com/sellers/simplicity-group)
- **Year Founded:** 2009
- **HQ Location:** Belfast, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4cada637161eb0f68f539018238e3d5718923d4871e3b73b5278d4b1980e9350&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fisimplicity%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

### [AheevaCCS](https://www.g2.com/products/aheevaccs/reviews)

AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.

#### Who Is the Company Behind AheevaCCS?

- **Seller:** [Aheeva](https://www.g2.com/sellers/aheeva)
- **Year Founded:** 2000
- **HQ Location:** Saint-Laurent, CA
- **Twitter:** @Aheeva  
132 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=40a07753ba929a8c8c9af53500abd3c28d60b9b93e72b679b283bfb049793d09&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faheeva&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [AI Receptionist](https://www.g2.com/products/answer-flow-ai-ai-receptionist/reviews)

Answer Flow AI provides AI-powered call handling and customer communication systems for businesses. We manage inbound calls, route inquiries, qualify leads, and automate follow-ups across voice and digital channels, helping companies capture demand and improve operational efficiency

#### Who Is the Company Behind AI Receptionist?

- **Seller:** [Answer Flow AI](https://www.g2.com/sellers/answer-flow-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Amazon Connect 311 & Non-Emergency Call Automation](https://www.g2.com/products/amazon-connect-311-non-emergency-call-automation/reviews)

Guided Reach Solutions offers specialized services in Amazon Connect 311 and non-emergency call automation, enabling organizations to modernize their contact centers with cloud-based, AI-driven solutions. By leveraging Amazon Connect, they provide scalable, pay-as-you-go models that enhance customer engagement and operational efficiency. Key Features and Functionality: - Omnichannel Support: Engage customers across voice, chat, SMS, and social platforms within a unified solution. - AI-Powered Automation: Implement AI-driven IVR systems, chatbots, and predictive analytics to streamline workflows and improve response times. - Workforce Optimization: Monitor agent performance, track key performance indicators (KPIs), and optimize staffing through real-time dashboards. - Seamless Integrations: Connect effortlessly with CRMs like Salesforce and HubSpot, as well as business intelligence tools and AI platforms. - Customizable Call Flows: Design advanced IVR systems utilizing natural language processing for more intuitive customer interactions. - Comprehensive Analytics: Gain insights through real-time reporting, AI-driven analytics, and customer sentiment tracking. Primary Value and Solutions Provided: Guided Reach Solutions addresses the challenges of outdated contact center infrastructures by offering cloud-native, AI-enhanced systems that improve scalability, efficiency, and customer satisfaction. Their services enable organizations to automate routine tasks, optimize workforce management, and provide consistent, high-quality customer experiences across multiple channels. By integrating with existing systems and ensuring compliance with security standards, they facilitate a seamless transition to modernized contact center operations.

#### Who Is the Company Behind Amazon Connect 311 & Non-Emergency Call Automation?

- **Seller:** [Guided Reach Solutions](https://www.g2.com/sellers/guided-reach-solutions)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=96712e5accc0174af2a7f2ce404f76820153a8e4054e9d2b0c327529cc40d320&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguidedreach&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Aurionx AI](https://www.g2.com/products/aurionx-ai/reviews)

Aurionx is the first of it's kind real time voice ai creation and deployment software. There is no setup fee and 500 minutes are included for new signups. REAL TIME AI - replies for smoother, more natural, conversations. NODE EVALUATORS - Test conversation logic at every level to ensure quality. DETAILED VIEW - Full visibility into conversations via shareable links. KNOWLEDGE BASE - Enhanced accuracy with RAG-powered retrieval. TONE CONTROL - Adapt brand voice dynamically within each node. SMART SCORING - Performance scoring based on expected answers.

#### Who Is the Company Behind Aurionx AI?

- **Seller:** [Aurionx](https://www.g2.com/sellers/aurionx)
- **Year Founded:** 2024
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d505ef5eefeb78160a5ee552e500da70fc7fe1a37262a84d46f0fb9d162948f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faurionxai%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Axialys](https://www.g2.com/products/axialys/reviews)

Axialys is a CCaaS (Contact Center as a Service) platform that centralizes voice communications within business management tools. Built on a high-availability cloud infrastructure, the solution specializes in deep native synchronization with CRMs such as Salesforce, Zendesk, and HubSpot, allowing for automated data logging and simplified workflow management. The platform includes a suite of AI-driven tools designed for operational efficiency: Voice Automation: Configurable IVR and AI Voicebots for automated call handling. Operational Intelligence: Real-time speech analytics, sentiment detection, and automated call transcription. Agent Tools: CTI (Computer Telephony Integration) toolbar for click-to-call and instant customer context pop-ups. Supervision: Live monitoring dashboards and advanced reporting on key KPIs (AHT, CSAT, occupancy rates). Axialys provides a scalable technical framework for companies needing to stabilize their global telephony and unify their customer data into a single source of truth.

#### Who Is the Company Behind Axialys?

- **Seller:** [Axialys](https://www.g2.com/sellers/axialys)
- **Year Founded:** 1999
- **HQ Location:** Levallois-Perret, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6c7a85981669a666f3f8618124bf71bda3edac1d584f805a003d14237042071&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faxialys%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

### [Banx VoIP](https://www.g2.com/products/banx-voip/reviews)

Banx VoIP offers a comprehensive Voice over Internet Protocol service designed to replace traditional landline systems, enabling businesses to make and receive calls over high-speed internet connections. This transition not only reduces costs associated with conventional phone systems but also introduces a suite of advanced features that enhance communication efficiency and flexibility. Banx supports the 2talk platform, ensuring reliability and stability comparable to major telecom providers. Additionally, Banx specializes in the deployment of 3CX and Yeastar Cloud PBX systems, providing scalable and secure solutions tailored to diverse business needs. , [banx.net.nz] Key Features and Functionality: - Advanced Call Routing and Interactive Voice Response : Direct incoming calls to appropriate departments or individuals using customizable menus, improving customer experience and operational efficiency. - Voicemail and Call Recording: Access voicemails for each phone line and utilize call recording for accountability, quality assurance, and training purposes. - Call Redirection and Advanced Routing: Easily reroute calls to voicemail or emergency numbers during holidays or after hours, ensuring continuous business operations. - Multiple Direct-Dial Numbers: Assign up to five direct-dial numbers in the basic plan, allowing employees to have individual extensions for direct customer contact. - Softphone Integration: Replace traditional desk phones with softphone applications on PCs or smartphones, enabling call management from any location and supporting remote work environments. - Unified Communications: Beyond voice calls, Banx VoIP supports audio and video calls, real-time team availability status, video meetings with chat and screen sharing, and instant messaging with file sharing capabilities. - Security and Backup: Features include automatic detection and blacklisting of SIP attack tools, global IP blacklist updates, encrypted traffic via the 3CX Tunnel, and automatic failover for instant backup. Primary Value and Solutions Provided: Banx VoIP addresses the limitations of traditional telephony by offering a cost-effective, feature-rich communication solution that leverages existing internet infrastructure. Businesses benefit from reduced operational costs, enhanced call management capabilities, and the flexibility to support remote work setups. The integration of advanced PBX systems like 3CX and Yeastar Cloud ensures scalability and security, catering to the evolving needs of modern enterprises. By adopting Banx VoIP, organizations can streamline their communication processes, improve customer interactions, and adapt to dynamic business environments with ease. , [banx.net.nz]

#### Who Is the Company Behind Banx VoIP?

- **Seller:** [Banxware](https://www.g2.com/sellers/banxware)
- **Year Founded:** 2020
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee44471ea6f513390f61e9a46c521baf52a396906f8600ca37f6d99225a34cb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbanxware%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

### [Belsmart](https://www.g2.com/products/belsmart/reviews)

Belsmart is a cloud-based outbound dialer platform designed to enhance the efficiency and productivity of sales and lead generation teams. By integrating multiple dialing modes—Manual, Preview, Power, and Parallel—into a single system, Belsmart allows teams to select the most appropriate dialing strategy for each campaign, thereby optimizing agent performance and increasing live connections. The platform's Manual Dialer offers agents full control over the calling process, enabling them to review lead information thoroughly before initiating a call. This mode is particularly beneficial for high-value B2B sales and compliance-sensitive campaigns, ensuring that agents are well-prepared and that calls are conducted with precision. The Preview Dialer provides agents with a comprehensive view of the lead's profile before dialing. This feature is ideal for consultative selling and complex deals, as it allows agents to tailor their approach based on detailed lead information, thereby enhancing the quality of interactions and increasing the likelihood of successful outcomes. For high-volume outbound campaigns, the Power Dialer automatically dials the next lead as soon as an agent becomes available, eliminating manual dialing and reducing idle time. This mode is especially effective for sales development representative (SDR) teams and lead generation agencies aiming to maximize talk time and reach a larger number of prospects efficiently. The Parallel Dialer takes efficiency a step further by dialing multiple numbers simultaneously and connecting agents only to live answered calls. This mode is suited for large-scale operations such as business process outsourcing (BPO) call centers and political campaigns, where reaching a high volume of contacts in a short period is crucial. Belsmart's platform is equipped with advanced features to support outbound campaigns. Local presence dialing displays a local area code matching each prospect's geographic location, which has been shown to increase answer rates by 30–40% on cold campaigns. The system also includes AI-powered answering machine detection that identifies voicemails in under two seconds, allowing agents to focus solely on live conversations. Compliance is a key focus of Belsmart, with built-in tools to ensure adherence to regulations such as the Telephone Consumer Protection Act (TCPA). The platform offers automatic Do-Not-Call (DNC) list scrubbing, abandoned call rate controls, consent logging, and time-zone-based call restrictions, all enforced at the platform architecture level to minimize compliance risks. Integration capabilities are robust, with native support for customer relationship management (CRM) systems like HubSpot, Salesforce, Zoho CRM, Pipedrive, Freshsales, LeadSquared, and Bitrix24. This ensures seamless two-way synchronization, with every call, disposition, recording, and note automatically logged to the CRM contact record, reducing manual data entry and enhancing data accuracy. Belsmart is entirely browser-based, requiring no hardware installations or software downloads. Most teams can set up and begin dialing within an hour of signing up, making it a convenient and efficient solution for businesses seeking to improve their outbound calling operations. In summary, Belsmart provides a comprehensive and flexible outbound dialing solution that caters to various campaign needs. Its combination of multiple dialing modes, advanced features, compliance tools, and seamless CRM integration positions it as a valuable asset for sales and lead generation teams aiming to increase productivity and achieve better results in their outbound campaigns.

#### Who Is the Company Behind Belsmart?

- **Seller:** [Beltalk technologies pvt ltd](https://www.g2.com/sellers/beltalk-technologies-pvt-ltd-9ad48d9f-a096-4db3-87c4-e19e6291a970)
- **Year Founded:** 2013
- **HQ Location:** Sheridan, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0af37725febaf0606eef3f648456bb512290b9dbf82e1d6b490388d555d5997c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbeltalk-technologies-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

### [BlueTweak](https://www.g2.com/products/bluetweak/reviews)

BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses.

#### Who Is the Company Behind BlueTweak?

- **Seller:** [BlueTweak](https://www.g2.com/sellers/bluetweak)
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c43a7048734fe0d693f40ec247b86964a16c8b22ca9989a3816f448c6f529ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluetweak%2F&secure%5Burl_type%5D=linkedin_company_website)

### [BluIP Cloud UC](https://www.g2.com/products/bluip-cloud-uc/reviews)

Unified Communications as a Service (UCaaS) Delivering enterprise-grade voice, video, messaging, and collaboration Cloud Telephony Products We offer a comprehensive suite of services including Cloud PBX, a feature-rich virtual phone system, SIP Trunking for seamless integration with your existing infrastructure, and direct PSTN calling for both Microsoft Teams and Webex. This powerful combination empowers your teams to collaborate and connect effortlessly, regardless of location or platform. Cloud PBX Enhanced SIP Trunking BluIP Connect with Webex Microsoft Operator Connect Enhanced Cloud Calling for Microsoft Teams WebRTC Console

#### Who Is the Company Behind BluIP Cloud UC?

- **Seller:** [BluIP](https://www.g2.com/sellers/bluip)
- **Year Founded:** 2011
- **HQ Location:** Las Vegas, US
- **Twitter:** @BluIPinc  
556 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=391a90426d513f67e1a4d03aab2ab917f3e1f3deaa82634ccf609f7e5707cc93&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluip%2F&secure%5Burl_type%5D=linkedin_company_website)  
78 employees on LinkedIn®

### [BroadVoice](https://www.g2.com/products/xbp-broadvoice/reviews)

XBP provides communication software solutions for administrator portal, call conference, auto attendant, virtual office, etc.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind BroadVoice?

- **Seller:** [XBP](https://www.g2.com/sellers/xbp)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About BroadVoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **integrated communication tools** of BroadVoice, enhancing convenience and efficiency in their business operations.
- Users value the **integrated communication tools** of BroadVoice for efficient meeting management and streamlined conference calls.
- Users love the **integrated communication tools** in BroadVoice, enhancing their experience with conference calls and virtual services.
- Users praise BroadVoice for its **integrated communication tools** , highlighting features like admin panel and virtual services.

##### Cons

- Users find the **interface confusing** due to the overwhelming list of options, making it hard to find specific features.
- Users often find the **navigation difficult** , struggling with a confusing interface and a large list of options.

#### What Are Recent G2 Reviews of BroadVoice?

**["Centralized control and configuration of all communication features"](https://www.g2.com/survey_responses/broadvoice-review-10394358)**

**Rating:** 4.5/5.0 stars

_— Siwapong R._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-10394358)

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Spotlight Categories

[Procure to Pay Software](https://www.g2.com/categories/procure-to-pay)

[Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software)

[Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

[Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)

[SAP Store Software](https://www.g2.com/categories/sap-store)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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