# Best Contact Center Software - Page 14

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-14T12%3A32%3A42Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3FhsCtaTracking%3D11d408cc-5683-4965-b194-ae0e4daf593c%257Ca3ff1b2a-3c42-4dcf-b18a-970e986582a1%26page%3D14&secure%5Btoken%5D=da6dda76428d8cea23ab05d8c3a28c48d6e21ae04710ae644472b800a1dc4688&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Nubitel CX](https://www.g2.com/products/nubitel-cx/reviews)

Nubitel is a Cloud Customer Engagement Solution brought to you by Microtel Technology. With more than 19 years of implementing end-to-end Customer Interaction Solutions, Microtel is proud to introduce Nubitel that caters to your business communication needs to engage with your customers. We provide Unified Communications, Omnichannel Customer Engagement Platform (single interface for customer interactions from voice, video, email, IM, social media and social chat apps), AI-powered Chatbots, CRM, Workforce Optimization, Gamifications and other modules.

**Average Rating:** 2.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Nubitel CX?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 1.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 5.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nubitel CX?

- **Seller:** [Microtel Technology](https://www.g2.com/sellers/microtel-technology)
- **Year Founded:** 2000
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa6f3a652ca40b6ac6b740ebe45356e95fbae55ba873e35f0befcb2a2216689e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnubiteltechnology%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

### [Occam](https://www.g2.com/products/occam/reviews)

Occam is a software company specializing in contact center solutions. Its flagship product, Razor is a Contact Center Eco-system testing platform, enabling businesses to optimize customer interactions and ensure flawless service delivery with comprehensive system testing.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Occam?

- **Concurrent Calling:** 6.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Occam?

- **Seller:** [Occam](https://www.g2.com/sellers/occam)
- **Year Founded:** 2004
- **HQ Location:** Austin, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=918dcc7d823535eafe332d13b2a91640dcf0b23375cd6c6333d2be3924f93571&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feso-solutions&secure%5Burl_type%5D=linkedin_company_website)  
838 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [OneContact](https://www.g2.com/products/onecontact/reviews)

Transform the way you deliver customer and workplace experiences with OneCloud. Our intelligent cloud platform gives you instant access to the latest collaboration tools, business critical applications, and world-class solutions and services in one interactive portal.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind OneContact?

- **Seller:** [ONECOM](https://www.g2.com/sellers/onecom)
- **Year Founded:** 2002
- **HQ Location:** Fareham, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd24561af8f4fb70a0c08919a387003b7fb6d1217604095e985c19527224329&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonecom&secure%5Burl_type%5D=linkedin_company_website)  
687 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

### [OneContact PBX](https://www.g2.com/products/onecontact-pbx/reviews)

OneContact Cloud PBX is a worldwide corporate telephony with VoIP technology for your business. Centralized Management of physical, softphone, mobile and convergent extensions. Simplifies the process of routing calls and call reception throughout features such as voicemail, hunting groups and auto-attendants. • Integrated management of communications • Easy to use • Flexible and functional Includes SIP Extension, UC Extension, Operator Console, Convergent Extension. Possible Ad-ons: Voice Recording (per extension, includes 90 days), IVR Inbound Port, Additional Recording Storage (30 days) KEY BENEFITS: 1.Manage corporate communications from anywhere, no software installation required. 2.Quick setup and immediate scalability. 3.Auto-Attendants to guide incoming calls with pre-recorded or auto-generated text-to-speech voice announcements.

**Average Rating:** 3.3/5.0

**Total Reviews:** 2

#### Who Is the Company Behind OneContact PBX?

- **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0)
- **Year Founded:** 2003
- **HQ Location:** Lisbon, Lisbon, Portugal
- **Twitter:** @CollabPortugal  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cb9522a849e76eae874778f59d8d744b86a5f03759d3d4ad638d0561c3a6150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcollab&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About OneContact PBX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of OneContact PBX, enabling simple changes and integration with tools like Skype and Teams.
- Users value the **easy integration** with other IP Telephony tools, enhancing their overall experience with OneContact PBX.
- Users value the **easy integrations** with tools like Skype and Teams, enhancing their overall experience with OneContact PBX.
- Users value the **flexibility** of OneContact PBX, enabling easy adjustments and integration with popular tools like Skype and Teams.
- Users value the **simplicity of OneContact PBX** , allowing easy changes and integration with tools like Skype and Teams.

##### Cons

- Users find that **configuration changes at the database level** can be time-consuming, affecting their experience with OneContact PBX.
- Users often find that making configuration changes can involve a **long waiting time** , which hinders efficient management.
- Users dislike the **long wait times** for configuration changes at the database level, leading to frustration.

#### What Are G2 Users Discussing About OneContact PBX?

- [What is OneContact PBX used for?](https://www.g2.com/discussions/what-is-onecontact-pbx-used-for)

### [RocketPhone.ai](https://www.g2.com/products/rocketphone-ai/reviews)

RocketPhone’s all-in-one business phone system with smart automation lets your teams focus on delighting customers, not on admin.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind RocketPhone.ai?

- **Seller:** [RocketPhone.ai](https://www.g2.com/sellers/rocketphone-ai)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42850eb04a3291e2576f77637d5f6311d235dbab4ffea8b7706c8d02dcb9e5bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frocketphone%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of RocketPhone.ai?

**["Great product"](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492)**

**Rating:** 5.0/5.0 stars

_— Roman H._

[Read full review](https://www.g2.com/survey_responses/rocketphone-ai-review-8942492)

### [Sarv Cloud Telephony](https://www.g2.com/products/sarv-cloud-telephony/reviews)

Just four steps to finish a promising call center without any hassle

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Sarv Cloud Telephony?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sarv Cloud Telephony?

- **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com)
- **Year Founded:** 2011
- **HQ Location:** Jaipur, IN
- **Twitter:** @SarvOfficial  
4,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website)  
249 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Sarv Cloud Telephony?

**["Budget friendly cloud telephony services"](https://www.g2.com/survey_responses/sarv-cloud-telephony-review-5039141)**

**Rating:** 5.0/5.0 stars

_— Badshah B._

[Read full review](https://www.g2.com/survey_responses/sarv-cloud-telephony-review-5039141)

#### What Are G2 Users Discussing About Sarv Cloud Telephony?

- [What is Sarv Cloud Telephony used for?](https://www.g2.com/discussions/what-is-sarv-cloud-telephony-used-for)

### [Smart Choice Communications](https://www.g2.com/products/smart-choice-communications/reviews)

SmartChoice is a U.S.-based Managed Connectivity Provider built to help enterprises navigate and simplify complex technology environments. We serve as a single, trusted point of contact for telecom, internet, security, and infrastructure solutions, eliminating the challenges that come with managing multiple vendors, contracts, and support channels. With deep experience supporting distributed, multi-location organizations, SmartChoice partners closely with enterprise IT teams and MSPs to deliver consistency, accountability, and measurable results. Our signature service model is rooted in proactive support, precision execution, and an unwavering commitment to exceptional customer experience—ensuring our clients aren’t just connected, but confidently supported. As Microsoft Teams continues to become the backbone of enterprise collaboration, SmartChoice enables organizations to take the next step with Microsoft Teams Voice. Our solution transforms Teams into a fully integrated, cloud-based enterprise phone system—modernizing legacy voice environments and unifying calling, meetings, and collaboration on a single platform. We deliver native PSTN calling directly within Microsoft Teams, allowing employees to make and receive business calls from any device, anywhere. SmartChoice manages the entire lifecycle of the solution, including design, carrier selection, number porting, deployment, and ongoing optimization. By handling these complexities, we ensure a seamless transition to Teams Voice with minimal disruption and maximum adoption. The true power of Microsoft Teams Voice by SmartChoice lies in the value it delivers to both IT teams and the business as a whole. As a Managed Connectivity Provider, we remove the operational burden of voice management, freeing internal teams to focus on strategic initiatives rather than day-to-day telecom issues. Enterprises gain centralized visibility, standardized communications across locations, and the flexibility to scale as the organization grows, acquires new locations, or supports a remote workforce. Our carrier-agnostic approach enables cost optimization and future-proofing, while our hands-on service model ensures accountability long after deployment. By combining Microsoft’s industry-leading collaboration platform with SmartChoice’s enterprise expertise and service-first mindset, organizations gain a reliable, scalable, and future-ready communications solution designed to support long-term business success. This is enterprise voice—simplified, standardized, and delivered with care.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Smart Choice Communications?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Smart Choice Communications?

- **Seller:** [Smart Choice Communications](https://www.g2.com/sellers/smart-choice-communications)
- **Year Founded:** 1998
- **HQ Location:** New York, New York, United States
- **Twitter:** @SCC\_IP  
572 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57cd2877f32d1355f97dacfb718a4cfb40b9a94219db3f72df9cc3e2c3db745e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmart-choice-communications%2F&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Smart Choice Communications?

**["Refreshing software experience"](https://www.g2.com/survey_responses/smart-choice-communications-review-442884)**

**Rating:** 5.0/5.0 stars

_— Adrienne G._

[Read full review](https://www.g2.com/survey_responses/smart-choice-communications-review-442884)

#### What Are G2 Users Discussing About Smart Choice Communications?

- [What is Smart Choice Communications used for?](https://www.g2.com/discussions/what-is-smart-choice-communications-used-for)

### [Smarter biz](https://www.g2.com/products/smarter-biz/reviews)

Speech A.I. Powered Smarter Sales Assistant

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Smarter biz?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 6.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Smarter biz?

- **Seller:** [SmarterBiz Technologies Pvt](https://www.g2.com/sellers/smarterbiz-technologies-pvt)
- **HQ Location:** N/A
- **Twitter:** @SmarterSMB  
1,791 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=67ec301ab2b660a658218c1657f52906ff7321c9eb5e87305ca2bb9e31020026&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmarter-biz-technologies-private-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Smarter biz?

**["It was a good experience"](https://www.g2.com/survey_responses/smarter-biz-review-11053406)**

**Rating:** 4.0/5.0 stars

_— Subhash S._

[Read full review](https://www.g2.com/survey_responses/smarter-biz-review-11053406)

### [Smiddle](https://www.g2.com/products/smiddle/reviews)

Modern sofwtare solution for recording and storing calls in the contact center

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Smiddle?

- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Smiddle?

- **Seller:** [Smiddle](https://www.g2.com/sellers/smiddle)
- **Year Founded:** 2015
- **HQ Location:** Kyiv, UA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac42f4b3f3f84235a35ba3264efee9b863421cae0a88c40cf1384813c8723d22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmiddle%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Smiddle?

**["Smiddle team"](https://www.g2.com/survey_responses/smiddle-review-6990609)**

**Rating:** 5.0/5.0 stars

_— Temirbolat T._

[Read full review](https://www.g2.com/survey_responses/smiddle-review-6990609)

### [Ublux](https://www.g2.com/products/ublux/reviews)

IP cloud communication system for small and medium-sized companies, easy to use and adaptable to your processes and tools. Our software will improve your customer experience, it will help your team to be more flexible and organized, and it will help you to take better decisions based on our analytics.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Ublux?

- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ublux?

- **Seller:** [Ublux Communications](https://www.g2.com/sellers/ublux-communications)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46e7b3fee11f6bf0cefb6f4682fbbba9ca8052920f6ad51ef0e8d190e397523f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fublux-communications%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Ublux?

**["IP Communication - Ublux"](https://www.g2.com/survey_responses/ublux-review-6533699)**

**Rating:** 5.0/5.0 stars

_— Cristina S._

[Read full review](https://www.g2.com/survey_responses/ublux-review-6533699)

### [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews)

We marry highly scalable technology with intelligent automation to architect systems that can meet all your customer-experience challenges. With data-derived decisions and razor-sharp security, we fast-track your digital transformation and make your enterprise future-ready.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Ubona Contact Center Solution?

- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ubona Contact Center Solution?

- **Seller:** [Ubona Technologies Private](https://www.g2.com/sellers/ubona-technologies-private)
- **Year Founded:** 2007
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fafd02809641fee012271a49b74ecb5f89d1463c289a6f9376835b34e1f09ee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fubona%2F&secure%5Burl_type%5D=linkedin_company_website)  
141 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large, 100% Medium

#### What Are Recent G2 Reviews of Ubona Contact Center Solution?

**["Best in market"](https://www.g2.com/survey_responses/ubona-contact-center-solution-review-8538641)**

**Rating:** 5.0/5.0 stars

_— Ajay K._

[Read full review](https://www.g2.com/survey_responses/ubona-contact-center-solution-review-8538641)

### [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews)

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Voca Conversational Interaction Center?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Voca Conversational Interaction Center?

- **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes)
- **Year Founded:** 1993
- **HQ Location:** Or Yehuda, Tel Aviv District, Israel
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed685faf3e036e85a7fbca5b2b0c0131a7f491357aef189a07ddfc818423beb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudiocodes&secure%5Burl_type%5D=linkedin_company_website)  
1,362 employees on LinkedIn®
- **Ownership:** NASDAQ: AUDC

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Voca Conversational Interaction Center?

**["Flexible Conversational AI Solution for Contact Centers"](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)**

**Rating:** 4.5/5.0 stars

_— Sothea H._

[Read full review](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)

### [Voice Clearity](https://www.g2.com/products/voice-clearity/reviews)

Voice clearity is a leading Cloud Telephony Solution provider having headquarter in NCR, India. Organization caters to the requirements of the customers more effectively & efficiently as it provides Artificial Intelligence enabled Cloud Telephony systems -- It provides customized solutions such as On Premises and Cloud based Call Center , Click 2 Call, Bulk Messaging, and other IVR based Cloud Solutions. Being Customer Centric Organization, offers full support to customers & is 100% reliable.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Voice Clearity?

- **Seller:** [voice Clearity](https://www.g2.com/sellers/voice-clearity)
- **Year Founded:** 2017
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ffec91a5616035bd7885dd18b614268957340f5bd1baa9ceb0d9bf46a873aad&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiceclearity-com&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Voice Clearity?

**["Tools of Modern era"](https://www.g2.com/survey_responses/voice-clearity-review-8770208)**

**Rating:** 4.5/5.0 stars

_— Suman S._

[Read full review](https://www.g2.com/survey_responses/voice-clearity-review-8770208)

### [Yeastar Linkus UC Clients](https://www.g2.com/products/yeastar-linkus-uc-clients/reviews)

Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.

**Average Rating:** 4.8/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Yeastar Linkus UC Clients?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Yeastar Linkus UC Clients?

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar  
2,504 Twitter followers
- **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website)  
211 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Do G2 Reviewers Say About Yeastar Linkus UC Clients?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **versatile VoIP services** of Yeastar Linkus, seamlessly integrating calls across devices like smartphones and PCs.
- Users love the **softphone feature** of Yeastar Linkus UC Clients, enabling calls from laptops and phones seamlessly.
- Users value the **convenience** of receiving office calls on any device, seamlessly integrated with their Teams application.
- Users love the **seamless integration** of Yeastar Linkus UC Clients with multiple devices like smartphones and PCs.
- Users love the **ease of use** of Yeastar Linkus UC Clients, enabling seamless integration with multiple accounts and apps.

##### Cons

- Users find the **call drop issue** frustrating, particularly when receiving calls during usage of other apps.
- Users occasionally struggle with **upgrade issues** between PBX firmware and Linkus versions, hindering their overall experience.

#### What Are Recent G2 Reviews of Yeastar Linkus UC Clients?

**["Excellent UC app for remote work"](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305)**

**Rating:** 5.0/5.0 stars

_— Luis U._

[Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305)

**["Integration with Yeastar in the cloud and real-time queue management, all in a single platform"](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562)**

**Rating:** 4.5/5.0 stars

_— Francisco C._

[Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562)

#### What Are G2 Users Discussing About Yeastar Linkus UC Clients?

- [What is Yeastar Linkus used for?](https://www.g2.com/discussions/what-is-yeastar-linkus-used-for)

### [yoummday](https://www.g2.com/products/yoummday/reviews)

yoummday's proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. As a result, companies get access to a comprehensive outsourcing software solution and a global workforce of freelance customer care and sales professionals for a fraction of the cost of a traditional BPO. Over 100 international companies (including Fortune 500 and DAX-listed) already use yoummday to care for their customers. They benefit from a modular software solution and the opportunity to instantly recruit a scalable CX workforce from over 25,000 vetted and verified multilingual freelancers. Yoummday's sustainable outsourcing solution is simply a better way to BPO. The yoummday technology platform is an all inclusive solution that facilitates:  - Global market place of over 25,000 vetted and verified freelance CX professionals - Freelancer recruitment - Training and coaching - Quality management - Workforce management - Contracts with freelancers Choose from two delivery models: - Self-Service: Recruit and manage your own CX team - Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team Yoummday's USP's are: High-Quality Freelance CX Agents - Better compensation attracts high-quality agents - Fully identified, vetted, and verified - Search CX skills, experience, and language levels - Agents’ potential as effective brand advocates increases because they choose the brands they represent - Choosing their own working schedule makes agents happier - A pay-for-performance model motivates agents to work - Yoummday freelancers rated it 70 in NPS scoring - Low agent churn for consistent support Global Talent Pool - Select freelancers based on location and budget - Hire CX freelancers without labour market restrictions - Access 35+ languages at a native level - Source from multiple geographies for seamless business continuity - Freelancers are available 24/7 for ‘follow-the-sun’ operations - Onshore, nearshore, and off-shoring are all possible in just a few clicks Scalable - Yoummday freelancers are available to train and work immediately - Scale your workforce in a matter of hours - Zero recruitment lead time - Flexible attrition and retention - Simple cooperation with freelancers Affordable - Price-for-performance payment model - Self-service and managed service options - No overhead costs for additional headcount - Save on infrastructure expenditure - Eliminate all recruitment costs Positive Environmental & Social Impact - Lower carbon emissions from an at home workforce - Inclusive and supporting a diverse range of individuals with varying abilities - Fair compensation - Improved work-life balance, agents select their work schedule Security - AI enabled security and GDPR compliant yoummday... - integrates with all popular systems and architecures - is secured by three-factor biometric identification - is completely modular, and has no license fees - includes automation tools for improved efficiency The yoummday technology platform includes: Recruiting and training - Global Sourcing - Training via our edYoucation Platform, e-Classrooms & Self-Learning Telephony/vACD - IVRs, queues, etc. - In combination with customer ACD - Own dialer Security and Data protection - 4 factor authentication - Voice recognition & typing DNA - Tech checks, data security trainings, decentralization Workforce Management - Intuitive shift planning for talents and clients - Live monitoring and communication tools for WFM Quality Management - Recording of calls - AI-supported analysis- tools (speech-to-text, emotion recognition) Billing and Collection - Real-time income-view for talents - Payment processing via platform Compliances and Data protection - Data Protection Standards: Procedural and technical security incl. 4-point authentication (VPN-Certificate; Biometric authentication (speech/typing analysis); Georeferencing (yoummday app); Login & PIN) - GDPR Compliance: GDPR-Compliant global sourcing with Transfer Impact Assessment - PCI DSS Compliance: Compliant with all 13 requirements of the Payment Card Industry Data Security Standard - Business Continuity Concept: 3x technical redundancy for uninterrupted service - ISO 27001 Information Security compliant - DIN ISO 9001-2015: Quality Management

**Average Rating:** 2.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate yoummday?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind yoummday?

- **Seller:** [yoummday](https://www.g2.com/sellers/yoummday)
- **Year Founded:** 2016
- **HQ Location:** Munich, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21e216887cdd74d7204d26dc94cb525cc47c01f7377f785c5d37512e99b9954c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyoummday-gmbh&secure%5Burl_type%5D=linkedin_company_website)  
727 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of yoummday?

**["absolutely helpful!"](https://www.g2.com/survey_responses/yoummday-review-8555417)**

**Rating:** 5.0/5.0 stars

_— Emre S._

[Read full review](https://www.g2.com/survey_responses/yoummday-review-8555417)

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Spotlight Categories

[Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation)

[Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

[Sales Engagement Software](https://www.g2.com/categories/sales-engagement)

[ETL Tools](https://www.g2.com/categories/etl-tools)

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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