# Best Contact Center Software with Cloud Capabilities - Page 5

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-13T13%3A29%3A07Z&secure%5Bdisplayable_resource_id%5D=1529&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=60129&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=60129&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Ffilters%255BDeployment%255D%255B%255D%3D394%26page%3D5&secure%5Btoken%5D=46429020bc52c404bc759aabca86b5dd9941fed3acb4af04cf736f8889f498ba&secure%5Burl%5D=https%3A%2F%2Fdocument360.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3DG2clicks&secure%5Burl_type%5D=custom_url)

### [Super Receptionist](https://www.g2.com/products/super-receptionist/reviews)

SuperReceptionist is your personal receptionist hosted virtually that makes it easy for customers to reach you. Now you can provide a pleasant calling experience for your customers, no matter how small, or large, your business is. We offer virtual phone numbers, call forwarding, call routing and call recording to make your inbound sales or service plan more effective than ever. - Be reachable, even when you’re not! Never miss your business leads. Its intelligent call routing can reach up to 10 agents till one of them picks up. - Look bigger, more professional. Never underestimate the importance of first impression. A professional radio jockey records your welcome greeting. You can’t go wrong with that! - Get the big picture: business charts and reports. Observe call trends through a real-time dashboard, monitor the performance of your agents, know your customer. With all that information, you know your business. Trusted by over 12000+ businesses across 65+ countries, Knowlarity is Asia’s leading cloud communications provider and creates state of the art products for SMBs and Enterprises in emerging markets. Headquartered in Singapore, with offices in India, Philippines, Turkey and Dubai, the company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. The company was incorporated in August 2009 and has grown from a garage startup to a global 550+ employees company. Knowlarity’s flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour. Knowlarity is backed by Sequoia Capital and Mayfield, two of the most prestigious Venture Capital firms in the world.

**Average Rating:** 4.4/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Super Receptionist?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Super Receptionist?

- **Seller:** [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications)
- **Year Founded:** 2009
- **HQ Location:** Singapore, Singapore
- **Twitter:** @knowlarity  
3,171 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dafb240fa610956f9b931a0df5d05f781b91afb87b23c2f3d65162da803074eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F410771%2F&secure%5Burl_type%5D=linkedin_company_website)  
427 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 79% Medium, 21% Small

#### What Are Recent G2 Reviews of Super Receptionist?

**["Feature rich system for customer success"](https://www.g2.com/survey_responses/super-receptionist-review-9017391)**

**Rating:** 4.5/5.0 stars

_— Pankaj Singh S._

[Read full review](https://www.g2.com/survey_responses/super-receptionist-review-9017391)

**["Easy Peesy IVR on the Cloud"](https://www.g2.com/survey_responses/super-receptionist-review-6626808)**

**Rating:** 5.0/5.0 stars

_— Nikhil S._

[Read full review](https://www.g2.com/survey_responses/super-receptionist-review-6626808)

#### What Are G2 Users Discussing About Super Receptionist?

- [What is Super Receptionist used for?](https://www.g2.com/discussions/what-is-super-receptionist-used-for)

### [Diabolocom](https://www.g2.com/products/diabolocom/reviews)

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

**Average Rating:** 4.3/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Diabolocom?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 5.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Diabolocom?

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** www.diabolocom.com
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 60% Medium, 29% Small

#### What Do G2 Reviewers Say About Diabolocom?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows.
- Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance.
- Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency.
- Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support.
- Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience.

##### Cons

- Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting.
- Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively.
- Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration.
- Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes.
- Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs.

#### What Are Recent G2 Reviews of Diabolocom?

**["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)**

**Rating:** 4.5/5.0 stars

_— albane l._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309)

**["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)**

**Rating:** 4.5/5.0 stars

_— Martin F._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328)

### [Enghouse Contact Center](https://www.g2.com/products/enghouse-contact-center/reviews)

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

**Average Rating:** 4.3/5.0

**Total Reviews:** 98

#### How Do G2 Users Rate Enghouse Contact Center?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Enghouse Contact Center?

- **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems)
- **Company Website:** www.enghouse.com
- **Year Founded:** 1984
- **HQ Location:** Markham
- **Twitter:** @EnghouseInterac  
2,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,294 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 65% Medium, 24% Large

#### What Do G2 Reviewers Say About Enghouse Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **high accuracy** of Enghouse Contact Center, enhancing support through smart integrations and real-time features.
- Users value the **accuracy of information** provided by Enghouse, enhancing the effectiveness of customer interactions across channels.
- Users praise the **AI efficiency** of Enghouse Contact Center, enhancing support with smart routing and insightful analysis.
- Users appreciate the **seamless AI integration** of Enghouse, enhancing customer support across multiple channels effectively.
- Users value the **advanced AI capabilities** of Enghouse, enhancing customer support through effective matching and insights.

##### Cons

- Users find the **complex customization** of Enghouse Contact Center requires advanced support and complicates the deployment process.
- Users find the **complex implementation** of Enghouse Contact Center requires significant technical expertise and financial commitment.
- Users find the **complexity of configuration** in Enghouse Contact Center necessitates extensive technical support and investment.
- Users find the **complex setup** of Enghouse Contact Center challenging, often necessitating advanced technical support for configuration.
- Users find that **customization is difficult** , necessitating advanced technical support for effective administration settings.

#### What Are Recent G2 Reviews of Enghouse Contact Center?

**["Now our company has comprehensive reporting and analytics"](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636)**

**Rating:** 4.5/5.0 stars

_— Romano A._

[Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636)

**["Reinvent the way customers interact and communicate with a straightforward solution."](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967)**

**Rating:** 4.0/5.0 stars

_— Jack S._

[Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967)

### [ipSCAPE](https://www.g2.com/products/ipscape/reviews)

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate ipSCAPE?

- **Concurrent Calling:** 9.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ipSCAPE?

- **Seller:** [IPscape](https://www.g2.com/sellers/ipscape)
- **Year Founded:** 2005
- **HQ Location:** North Sydney, NSW
- **Twitter:** @IPscape  
435 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=36d4a916fccf14ac3b6a18c563b5b7ff460252305aaf01b44e9145674a34145d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fipscape%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 79% Small, 18% Medium

#### What Are Recent G2 Reviews of ipSCAPE?

**["Accurate"](https://www.g2.com/survey_responses/ipscape-review-8247991)**

**Rating:** 5.0/5.0 stars

_— Jhona H._

[Read full review](https://www.g2.com/survey_responses/ipscape-review-8247991)

**["GOOD"](https://www.g2.com/survey_responses/ipscape-review-8223809)**

**Rating:** 5.0/5.0 stars

_— Marilyn B._

[Read full review](https://www.g2.com/survey_responses/ipscape-review-8223809)

### [Sharpen](https://www.g2.com/products/sharpen/reviews)

Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes.

**Average Rating:** 4.0/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Sharpen?

- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sharpen?

- **Seller:** [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies)
- **Company Website:** sharpencx.com
- **Year Founded:** 2011
- **HQ Location:** Indianapolis, IN
- **Twitter:** @Sharpentech  
1,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d71671e0766b8ba3885ea27f741fa8301b0667d2a0cbd9ac054d139ee397fba4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2995040%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness, Insurance
- **Company Size:** 60% Medium, 36% Small

#### What Do G2 Reviewers Say About Sharpen?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** from Sharpen's Care Team, always responsive and helpful with inquiries.
- Users commend the **exceptional support** from the Sharpen Care Team, significantly enhancing their performance and productivity.
- Users find Sharpen to be **easy to use** , complemented by quick responses from support and ongoing improvements.
- Users praise the **ease of use** and implementation of Sharpen, highlighting its service-oriented technology.
- Users value the **efficiency of case management** in Sharpen, which boosts productivity and overall performance consistently.

##### Cons

- Users report **complex reporting** issues with Sharpen, noting problems with capturing interaction notes from email queues.
- Users find the **difficult learning curve** of Sharpen challenging, often requiring assistance to navigate its many features.
- Users report **email issues** with Sharpen, including cloud glitches and untracked interaction notes in reports.
- Users find Sharpen to be **expensive** , especially when custom enhancements are needed for standard functionality.
- Users report **cloud glitches** that hinder functionality, particularly with missed interaction notes in reports.

#### What Are Recent G2 Reviews of Sharpen?

**["Impressive Company with a closet full of solutions!"](https://www.g2.com/survey_responses/sharpen-review-10405325)**

**Rating:** 5.0/5.0 stars

_— Eric H._

[Read full review](https://www.g2.com/survey_responses/sharpen-review-10405325)

**["Efficient Call Management, Needs Better Support"](https://www.g2.com/survey_responses/sharpen-review-12732560)**

**Rating:** 4.5/5.0 stars

_— Joe A._

[Read full review](https://www.g2.com/survey_responses/sharpen-review-12732560)

#### What Are G2 Users Discussing About Sharpen?

- [What is SharpenCX used for?](https://www.g2.com/discussions/what-is-sharpencx-used-for) - 1 comment

### [Altitude Xperience](https://www.g2.com/products/altitude-xperience/reviews)

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

**Average Rating:** 4.0/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Altitude Xperience?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Altitude Xperience?

- **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems)
- **Year Founded:** 1984
- **HQ Location:** Markham
- **Twitter:** @EnghouseInterac  
2,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,294 employees on LinkedIn®
- **Ownership:** ENGH (TSE)

#### Who Uses This Product?

- **Top Industries:** Banking, Telecommunications
- **Company Size:** 52% Large, 39% Medium

#### What Do G2 Reviewers Say About Altitude Xperience?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly.
- Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling.
- Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly.
- Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights.
- Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively.

#### What Are Recent G2 Reviews of Altitude Xperience?

**["Platform Administrator"](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)**

**Rating:** 4.0/5.0 stars

_— João Z._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)

**["Seamless Communication and Reliable Support"](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)**

**Rating:** 5.0/5.0 stars

_— Sharif H._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)

#### What Are G2 Users Discussing About Altitude Xperience?

- [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for)

### [CloudCall](https://www.g2.com/products/cloudcall/reviews)

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

**Average Rating:** 3.9/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate CloudCall?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CloudCall?

- **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc)
- **Company Website:** www.cloudcall.com
- **Year Founded:** 2011
- **HQ Location:** Boston, USA
- **Twitter:** @CloudCall  
2,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c54fbfeae47643f33033e96a1d93fe2d25d999316942b48bd4ed351053b7053&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2237266%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 61% Small, 34% Medium

#### What Do G2 Reviewers Say About CloudCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs.
- Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly.
- Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management.
- Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency.
- Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience.

##### Cons

- Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness.
- Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls.
- Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience.
- Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers.
- Users report **slow customer service response** and issues with log in and call quality affecting their experience.

#### What Are Recent G2 Reviews of CloudCall?

**["Seamless Candidate Contact, 24/7 Accessibility"](https://www.g2.com/survey_responses/cloudcall-review-11986535)**

**Rating:** 5.0/5.0 stars

_— Lexi B._

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535)

**["Simple Setup, Reliable Call Management"](https://www.g2.com/survey_responses/cloudcall-review-12326662)**

**Rating:** 4.5/5.0 stars

_— Maitri P._

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662)

#### What Are G2 Users Discussing About CloudCall?

- [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall)
- [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited)
- [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment
- [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 409

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [VICIdial](https://www.g2.com/products/vicidial/reviews)

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

**Average Rating:** 4.1/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate VICIdial?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind VICIdial?

- **Seller:** [Vicidial Group](https://www.g2.com/sellers/vicidial-group)
- **Year Founded:** 2007
- **HQ Location:** St Petersburg, Florida
- **Twitter:** @vicidial  
22,527 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6776b39343dbba9dbfe759f55f7b0e8438da1631b9d45f8dd7c0f7272f7bd3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvicidialgroup%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 54% Small, 44% Medium

#### What Do G2 Reviewers Say About VICIdial?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of VICIdial, appreciating its scalable and light solution for effective management.
- Users find the **easy setup** of VICIdial beneficial, enhancing their overall experience with its rich features.
- Users value the **scalability and robust reporting features** of VICIdial, facilitating efficient oversight and management.
- Users value the **great reporting services** of VICIdial, enhancing oversight of agent activities and call minutes.
- Users find the **setup ease** of VICIdial beneficial, making it straightforward to start using its extensive features.

##### Cons

- Users find the **difficult implementation** of VICIdial challenging, affecting their initial experience and usability.
- Users find the **difficult learning** curve challenging, struggling with setup and the need for a more intuitive UI.
- Users find the **learning curve steep** , facing challenges with the initial setup and user interface usability.
- Users find the **poor interface design** of VICIdial challenging and less user-friendly, impacting initial use and setup.
- Users find the **initial setup challenging** , highlighting a steep learning curve and the need for a more intuitive UI.

#### What Are Recent G2 Reviews of VICIdial?

**["Free, Scalable Contact Center with a Learning Curve"](https://www.g2.com/survey_responses/vicidial-review-12225557)**

**Rating:** 4.0/5.0 stars

_— Jose S._

[Read full review](https://www.g2.com/survey_responses/vicidial-review-12225557)

**["All in One Open Source Contact Center Solution"](https://www.g2.com/survey_responses/vicidial-review-11351169)**

**Rating:** 4.5/5.0 stars

_— Jose S._

[Read full review](https://www.g2.com/survey_responses/vicidial-review-11351169)

#### What Are G2 Users Discussing About VICIdial?

- [Is VICIdial a VoIP?](https://www.g2.com/discussions/is-vicidial-a-voip)
- [What is VICIdial used for?](https://www.g2.com/discussions/what-is-vicidial-used-for)
- [How much does VICIdial cost?](https://www.g2.com/discussions/how-much-does-vicidial-cost)

### [babelforce](https://www.g2.com/products/babelforce/reviews)

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions

**Average Rating:** 4.6/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate babelforce?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind babelforce?

- **Seller:** [babelforce](https://www.g2.com/sellers/babelforce)
- **Company Website:** www.babelforce.com
- **Year Founded:** 2013
- **HQ Location:** Berlin
- **Twitter:** @babelforce  
525 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45d9ae0fe22a79d4c92bd0159ea5d0e3520f19674a13b77f9e80d62a09d39212&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbabelforce%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 13% Large

#### What Do G2 Reviewers Say About babelforce?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend babelforce for its **user-friendly interface** , facilitating easy workflow creation without the need for coding.
- Users appreciate babelforce for its **robust automation capabilities** , streamlining operations and enhancing overall agent productivity.
- Users appreciate the **robust automation capabilities** of babelforce, significantly streamlining operations and enhancing productivity.
- Users appreciate the **robust call management automation** of babelforce, enhancing operational efficiency and productivity significantly.
- Users appreciate the **ease of use and accessibility** of babelforce's call recording feature, enhancing their overall experience.

##### Cons

- Users report frequent **call quality issues** , experiencing poor audio during conferences and transfers, affecting overall communication.
- Users find the **reporting challenges** in Babelforce frustrating, as they struggle to meet their needs effectively.
- Users find the **complexity of the user interface** and integration challenging, hindering effective use of Babelforce.
- Users find **reporting and analytics challenges** in Babelforce frustrating, complicating their overall experience with the software.
- Users express frustration with the **high costs and pricing transparency** of babelforce, making budgeting difficult.

#### What Are Recent G2 Reviews of babelforce?

**["Babelforce is an innovative and reliable partner"](https://www.g2.com/survey_responses/babelforce-review-10869730)**

**Rating:** 4.5/5.0 stars

_— Thomas-Christian O._

[Read full review](https://www.g2.com/survey_responses/babelforce-review-10869730)

**["Effortless Workflow Creation with a User-Friendly Interface"](https://www.g2.com/survey_responses/babelforce-review-11977415)**

**Rating:** 5.0/5.0 stars

_— Shaik c._

[Read full review](https://www.g2.com/survey_responses/babelforce-review-11977415)

#### What Are G2 Users Discussing About babelforce?

- [What is babelforce used for?](https://www.g2.com/discussions/what-is-babelforce-used-for) - 1 comment

### [CONQUER](https://www.g2.com/products/conquer/reviews)

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

**Average Rating:** 4.3/5.0

**Total Reviews:** 119

#### How Do G2 Users Rate CONQUER?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CONQUER?

- **Seller:** [CONQUER](https://www.g2.com/sellers/conquer)
- **Year Founded:** 2007
- **HQ Location:** Reno, NV
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa46dabbaeb9b71b81a009b603f86da442bfa081aeb973bdd1b726707bc9607b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F727098%2F&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** District Manager
- **Top Industries:** Sports, Human Resources
- **Company Size:** 36% Large, 35% Medium

#### What Do G2 Reviewers Say About CONQUER?

_AI-generated summary from verified user reviews_

##### Pros

- Users find CONQUER's **ease of use** exceptional, enabling quick calls and effortless recording of dispositions.
- Users appreciate the **seamless automation** features of CONQUER, making it easy to train and utilize effectively.
- Users value the **efficient call recording** feature, enhancing their workflow and simplifying employee training.
- Users value the **customizability** of CONQUER, allowing tailored experiences that enhance representative autonomy and effectiveness.
- Users value the **customization options** of CONQUER, enhancing autonomy and aligning with specific needs effectively.

##### Cons

- Users report significant **call issues** , including audio delays and unreliable call recordings, posing major compliance risks.
- Users face **call management issues** , including tricky voicemail, missing recordings, and lack of user-friendliness, impacting compliance.
- Users find the **difficult implementation** process lengthy, though support remains helpful throughout the experience.
- Users find the **implementation challenges** of CONQUER frustrating, despite helpful support during the lengthy setup process.
- Users report **missing features** in Conquer, including unreliable call recording and syncing issues with reports.

#### What Are Recent G2 Reviews of CONQUER?

**["Very customizable Salesforce platform with a great vendor relatioship"](https://www.g2.com/survey_responses/conquer-review-9728321)**

**Rating:** 5.0/5.0 stars

_— Nurcan S._

[Read full review](https://www.g2.com/survey_responses/conquer-review-9728321)

**["Conquer has made our team more efficient!"](https://www.g2.com/survey_responses/conquer-review-10554746)**

**Rating:** 4.5/5.0 stars

_— Justice H._

[Read full review](https://www.g2.com/survey_responses/conquer-review-10554746)

### [Toky](https://www.g2.com/products/toky/reviews)

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

**Average Rating:** 3.7/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Toky?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Toky?

- **Seller:** [Toky](https://www.g2.com/sellers/toky)
- **Year Founded:** 2014
- **HQ Location:** Palo Alto, CA
- **Twitter:** @TokyApp  
941 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61427a1e0df455b3d7eac4b0ec70047272900c38c4c767b5527e5d8a3ab31ffb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoky%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 72% Small, 25% Medium

#### What Are Recent G2 Reviews of Toky?

**["Toky and its Performance"](https://www.g2.com/survey_responses/toky-review-6869032)**

**Rating:** 4.0/5.0 stars

_— Moses Oniel D._

[Read full review](https://www.g2.com/survey_responses/toky-review-6869032)

**["Easy for all to use"](https://www.g2.com/survey_responses/toky-review-7964416)**

**Rating:** 4.0/5.0 stars

_— Emily C._

[Read full review](https://www.g2.com/survey_responses/toky-review-7964416)

#### What Are G2 Users Discussing About Toky?

- [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky)
- [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app)
- [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work)

### [Lifesize CxEngage](https://www.g2.com/products/lifesize-cxengage/reviews)

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

**Average Rating:** 3.6/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Lifesize CxEngage?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Lifesize CxEngage?

- **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems)
- **Year Founded:** 1984
- **HQ Location:** Markham
- **Twitter:** @EnghouseInterac  
2,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,294 employees on LinkedIn®
- **Ownership:** ENGH (TSE)

#### Who Uses This Product?

- **Company Size:** 91% Medium, 27% Large

#### What Are Recent G2 Reviews of Lifesize CxEngage?

**["Administración del Centro de Contacto"](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859)**

**Rating:** 4.0/5.0 stars

_— Alexandro D._

[Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859)

**["Best omnichannel on the market!"](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325)**

**Rating:** 5.0/5.0 stars

_— Gabriel N._

[Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325)

### [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews)

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

**Average Rating:** 4.2/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate VirtualPBX?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VirtualPBX?

- **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx)
- **Year Founded:** 1997
- **HQ Location:** San Jose, CA
- **Twitter:** @VirtualPBX  
5,359 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4f282255ce764ceb0deaca9bcdd7a69ea5bc116d39c8e949fa9b18d7bec9ef1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F108679%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 97% Small, 3% Medium

#### What Do G2 Reviewers Say About VirtualPBX?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service.
- Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team.
- Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience.
- Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided.
- Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes.

#### What Are Recent G2 Reviews of VirtualPBX?

**["Reliable Communication with Stellar Support"](https://www.g2.com/survey_responses/virtualpbx-review-12686476)**

**Rating:** 5.0/5.0 stars

_— Misael S._

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476)

**["VirtualPBX: Essential for Solopreneurs, Easy Call Management"](https://www.g2.com/survey_responses/virtualpbx-review-12980109)**

**Rating:** 5.0/5.0 stars

_— Vernon D._

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109)

#### What Are G2 Users Discussing About VirtualPBX?

- [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5)
- [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps)
- [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for)
- [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software)

### [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews)

The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Alvaria Intelligence Platform?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Alvaria Intelligence Platform?

- **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc)
- **Year Founded:** 1973
- **HQ Location:** Atlanta, US
- **Twitter:** @Alvaria\_Inc  
278 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f1edf4b24d7f2d865c19df4621a6f3c98a62fad2a5c652cb9fa9344c977c8ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvaria-inc&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Large, 20% Medium

#### What Are Recent G2 Reviews of Alvaria Intelligence Platform?

**["Alvaria Cloud is the best service solution"](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)**

**Rating:** 4.5/5.0 stars

_— Abdelrahman F._

[Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)

**["Alvaria cloud is a necessity"](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)

#### What Are G2 Users Discussing About Alvaria Intelligence Platform?

- [What is Alvaria Cloud used for?](https://www.g2.com/discussions/what-is-alvaria-cloud-used-for)
- [What is Alvaria Motivate used for?](https://www.g2.com/discussions/what-is-alvaria-motivate-used-for)

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Below are the top-rated Contact Center Software with Cloud capabilities, as verified by G2’s Research team. Real users have identified Cloud as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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