# Best Contact Center Software - Page 8

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, Talkdesk, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=ringover)

**Sponsored**

### ScorebuddyCX

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-09T03%3A05%3A40Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9177&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D8&secure%5Btoken%5D=14960affcea8bb7ad674dfb8f8ab884f3364e07873f308dab146feefb102014b&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ04qTbNm0&secure%5Burl_type%5D=custom_url)

### [Altitude Xperience](https://www.g2.com/products/altitude-xperience/reviews)

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

**Average Rating:** 4.0/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Altitude Xperience?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Altitude Xperience?

- **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems)
- **Year Founded:** 1984
- **HQ Location:** Markham
- **Twitter:** @EnghouseInterac  
2,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,294 employees on LinkedIn®
- **Ownership:** ENGH (TSE)

#### Who Uses This Product?

- **Top Industries:** Banking, Telecommunications
- **Company Size:** 52% Large, 39% Medium

#### What Do G2 Reviewers Say About Altitude Xperience?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly.
- Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling.
- Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly.
- Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights.
- Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively.

#### What Are Recent G2 Reviews of Altitude Xperience?

**["Platform Administrator"](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)**

**Rating:** 4.0/5.0 stars

_— João Z._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)

**["Seamless Communication and Reliable Support"](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)**

**Rating:** 5.0/5.0 stars

_— Sharif H._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)

#### What Are G2 Users Discussing About Altitude Xperience?

- [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for)

### [CloudCall](https://www.g2.com/products/cloudcall/reviews)

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

**Average Rating:** 3.9/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate CloudCall?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CloudCall?

- **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc)
- **Company Website:** www.cloudcall.com
- **Year Founded:** 2011
- **HQ Location:** Boston, USA
- **Twitter:** @CloudCall  
2,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c54fbfeae47643f33033e96a1d93fe2d25d999316942b48bd4ed351053b7053&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2237266%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 61% Small, 34% Medium

#### What Do G2 Reviewers Say About CloudCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs.
- Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly.
- Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management.
- Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency.
- Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience.

##### Cons

- Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness.
- Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls.
- Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience.
- Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers.
- Users report **slow customer service response** and issues with log in and call quality affecting their experience.

#### What Are Recent G2 Reviews of CloudCall?

**["Seamless Candidate Contact, 24/7 Accessibility"](https://www.g2.com/survey_responses/cloudcall-review-11986535)**

**Rating:** 5.0/5.0 stars

_— Lexi B._

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535)

**["Simple Setup, Reliable Call Management"](https://www.g2.com/survey_responses/cloudcall-review-12326662)**

**Rating:** 4.5/5.0 stars

_— Maitri P._

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662)

#### What Are G2 Users Discussing About CloudCall?

- [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall)
- [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited)
- [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment
- [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 409

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [VICIdial](https://www.g2.com/products/vicidial/reviews)

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over two thousand(2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

**Average Rating:** 4.1/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate VICIdial?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind VICIdial?

- **Seller:** [Vicidial Group](https://www.g2.com/sellers/vicidial-group)
- **Year Founded:** 2007
- **HQ Location:** St Petersburg, Florida
- **Twitter:** @vicidial  
22,527 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6776b39343dbba9dbfe759f55f7b0e8438da1631b9d45f8dd7c0f7272f7bd3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvicidialgroup%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 54% Small, 44% Medium

#### What Do G2 Reviewers Say About VICIdial?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of VICIdial, appreciating its scalable and light solution for effective management.
- Users find the **easy setup** of VICIdial beneficial, enhancing their overall experience with its rich features.
- Users value the **scalability and robust reporting features** of VICIdial, facilitating efficient oversight and management.
- Users value the **great reporting services** of VICIdial, enhancing oversight of agent activities and call minutes.
- Users find the **setup ease** of VICIdial beneficial, making it straightforward to start using its extensive features.

##### Cons

- Users find the **difficult implementation** of VICIdial challenging, affecting their initial experience and usability.
- Users find the **difficult learning** curve challenging, struggling with setup and the need for a more intuitive UI.
- Users find the **learning curve steep** , facing challenges with the initial setup and user interface usability.
- Users find the **poor interface design** of VICIdial challenging and less user-friendly, impacting initial use and setup.
- Users find the **initial setup challenging** , highlighting a steep learning curve and the need for a more intuitive UI.

#### What Are Recent G2 Reviews of VICIdial?

**["All in One Open Source Contact Center Solution"](https://www.g2.com/survey_responses/vicidial-review-11351169)**

**Rating:** 4.5/5.0 stars

_— Jose S._

[Read full review](https://www.g2.com/survey_responses/vicidial-review-11351169)

**["Free, Scalable Contact Center with a Learning Curve"](https://www.g2.com/survey_responses/vicidial-review-12225557)**

**Rating:** 4.0/5.0 stars

_— Jose S._

[Read full review](https://www.g2.com/survey_responses/vicidial-review-12225557)

#### What Are G2 Users Discussing About VICIdial?

- [Is VICIdial a VoIP?](https://www.g2.com/discussions/is-vicidial-a-voip)
- [What is VICIdial used for?](https://www.g2.com/discussions/what-is-vicidial-used-for)
- [How much does VICIdial cost?](https://www.g2.com/discussions/how-much-does-vicidial-cost)

### [babelforce](https://www.g2.com/products/babelforce/reviews)

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. ⭐ Automate 90% of routine tasks ⭐ Achieve €1 million in savings per 50 agent seats ⭐ Deploy VoiceBots in 70+ languages ⭐ Create self-service and workflow automations ⭐ Add enterprise-grade CCaaS to Zendesk and other solutions

**Average Rating:** 4.6/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate babelforce?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind babelforce?

- **Seller:** [babelforce](https://www.g2.com/sellers/babelforce)
- **Company Website:** www.babelforce.com
- **Year Founded:** 2013
- **HQ Location:** Berlin
- **Twitter:** @babelforce  
525 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45d9ae0fe22a79d4c92bd0159ea5d0e3520f19674a13b77f9e80d62a09d39212&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbabelforce%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 13% Small

#### What Do G2 Reviewers Say About babelforce?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend babelforce for its **user-friendly interface** , facilitating easy workflow creation without the need for coding.
- Users appreciate babelforce for its **robust automation capabilities** , streamlining operations and enhancing overall agent productivity.
- Users appreciate the **robust automation capabilities** of babelforce, significantly streamlining operations and enhancing productivity.
- Users appreciate the **robust call management automation** of babelforce, enhancing operational efficiency and productivity significantly.
- Users appreciate the **ease of use and accessibility** of babelforce's call recording feature, enhancing their overall experience.

##### Cons

- Users report frequent **call quality issues** , experiencing poor audio during conferences and transfers, affecting overall communication.
- Users find the **reporting challenges** in Babelforce frustrating, as they struggle to meet their needs effectively.
- Users find the **complexity of the user interface** and integration challenging, hindering effective use of Babelforce.
- Users find **reporting and analytics challenges** in Babelforce frustrating, complicating their overall experience with the software.
- Users express frustration with the **high costs and pricing transparency** of babelforce, making budgeting difficult.

#### What Are Recent G2 Reviews of babelforce?

**["Babelforce is an innovative and reliable partner"](https://www.g2.com/survey_responses/babelforce-review-10869730)**

**Rating:** 4.5/5.0 stars

_— Thomas-Christian O._

[Read full review](https://www.g2.com/survey_responses/babelforce-review-10869730)

**["Effortless Workflow Creation with a User-Friendly Interface"](https://www.g2.com/survey_responses/babelforce-review-11977415)**

**Rating:** 5.0/5.0 stars

_— Shaik c._

[Read full review](https://www.g2.com/survey_responses/babelforce-review-11977415)

#### What Are G2 Users Discussing About babelforce?

- [What is babelforce used for?](https://www.g2.com/discussions/what-is-babelforce-used-for) - 1 comment

### [TabaTalk](https://www.g2.com/products/tabatalk/reviews)

TabaTalk is a modern, AI-powered contact center platform built for fast-moving sales and support teams. Headquartered in the UAE and trusted by businesses in 120+ countries, TabaTalk unifies voice, chat, SMS, and messaging apps into one seamless workspace to deliver faster, smarter customer conversations. The platform combines five powerful products in one: Omnichannel Contact Center – Manage customer interactions across WhatsApp, Instagram, Messenger, SMS, web chat, and voice from a single interface. AI Predictive Dialer – Increase outbound efficiency by connecting agents only when a live person answers. AI Speech Analytics – Automatically transcribe, summarize, and score conversations in 10+ languages for insights and coaching. Flow Builder – Design intelligent IVR and call routing workflows with a drag-and-drop, no-code builder. Real-Time Dashboards – Monitor live activity, agent performance, and queue metrics in real time. TabaTalk integrates with CRMs and helpdesk tools like Salesforce, HubSpot, and Zoho. It supports Bring Your Own Carrier (BYOC) models, enables fast onboarding in under 24 hours, and ensures GCC regulatory compliance. Whether you're managing a high-volume support operation or scaling a global sales team, TabaTalk gives you the clarity, speed, and visibility to drive better customer experiences, every day.

**Average Rating:** 4.8/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate TabaTalk?

- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TabaTalk?

- **Seller:** [TabaTalk](https://www.g2.com/sellers/tabatalk)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8fcf8214da75c99f1f993667bdc1c23cc4c0b61fe6dfe4530b3559463ffe7c0&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Ftabatalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Biotechnology
- **Company Size:** 100% Medium, 3% Small

#### What Do G2 Reviewers Say About TabaTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of TabaTalk, highlighting its user-friendly interface and quick setup process.
- Users appreciate the **intelligent time zone filtering** , enhancing call efficiency and significantly reducing customer complaints.
- Users commend the **efficient interactions management** of TabaTalk, enhancing resolution rates and streamlining communication across channels.
- Users value the **automatic call recording and transcriptions** that simplify CRM management and enhance team efficiency.
- Users value the **automatic CRM integration** of TabaTalk, maximizing efficiency and accuracy in managing customer interactions.

##### Cons

- Users face a **challenging learning curve** with TabaTalk, requiring technical knowledge for advanced features and integrations.
- While users enjoy TabaTalk's functionality, they note the **limited customization options** for dashboards and reports.
- Users find that the **AI sentiment detector misunderstands sarcasm** occasionally, impacting its effectiveness in certain situations.
- Users find the **integration issues** with messaging apps challenging due to unexpected technical complexities.
- Users find the **lack of clarity** in default wrap-up categories requires customization for effective use.

#### What Are Recent G2 Reviews of TabaTalk?

**["Customizable Wrap-Up Codes Deliver Clear Call Outcome Insights"](https://www.g2.com/survey_responses/tabatalk-review-12351281)**

**Rating:** 5.0/5.0 stars

_— Nandini G._

[Read full review](https://www.g2.com/survey_responses/tabatalk-review-12351281)

**["TabaTalk’s Enterprise-Grade Encryption Made Compliance Audits Hassle-Free"](https://www.g2.com/survey_responses/tabatalk-review-12410344)**

**Rating:** 5.0/5.0 stars

_— Shanvi U._

[Read full review](https://www.g2.com/survey_responses/tabatalk-review-12410344)

### [Knowlarity Cloud Contact Center](https://www.g2.com/products/knowlarity-cloud-contact-center/reviews)

Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems.

**Average Rating:** 4.0/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Knowlarity Cloud Contact Center?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 5.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 5.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Knowlarity Cloud Contact Center?

- **Seller:** [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications)
- **Year Founded:** 2009
- **HQ Location:** Singapore, Singapore
- **Twitter:** @knowlarity  
3,171 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dafb240fa610956f9b931a0df5d05f781b91afb87b23c2f3d65162da803074eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F410771%2F&secure%5Burl_type%5D=linkedin_company_website)  
427 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 29% Large

#### What Are Recent G2 Reviews of Knowlarity Cloud Contact Center?

**["budget Cloud contact center"](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-5054098)**

**Rating:** 5.0/5.0 stars

_— Gajendra S._

[Read full review](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-5054098)

**["Beyond the calls and ring"](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-11461246)**

**Rating:** 4.5/5.0 stars

_— Elluru Venkata S._

[Read full review](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-11461246)

#### What Are G2 Users Discussing About Knowlarity Cloud Contact Center?

- [What is Knowlarity Cloud Contact Center used for?](https://www.g2.com/discussions/what-is-knowlarity-cloud-contact-center-used-for)

### [DYL Business Phone Service](https://www.g2.com/products/dyl-business-phone-service/reviews)

DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity. See DYL in action with a free demo.

**Average Rating:** 4.0/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate DYL Business Phone Service?

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind DYL Business Phone Service?

- **Seller:** [DYL](https://www.g2.com/sellers/dyl)
- **Year Founded:** 2009
- **HQ Location:** Marina del Rey, US
- **Twitter:** @DYL  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5661594edd4edabf15539c5045d149cd75a4ccea7d53d838493f6ec2c9f516a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F586396%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 73% Small, 18% Large

#### What Are Recent G2 Reviews of DYL Business Phone Service?

**["Simplified call management and all-in-one call center"](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12112185)**

**Rating:** 4.5/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12112185)

**["User-Friendly Interface with Effective Call Routing"](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12708816)**

**Rating:** 5.0/5.0 stars

_— James C._

[Read full review](https://www.g2.com/survey_responses/dyl-business-phone-service-review-12708816)

#### What Are G2 Users Discussing About DYL Business Phone Service?

- [What is DYL Business Phone Service used for?](https://www.g2.com/discussions/what-is-dyl-business-phone-service-used-for)

### [CONQUER](https://www.g2.com/products/conquer/reviews)

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

**Average Rating:** 4.3/5.0

**Total Reviews:** 119

#### How Do G2 Users Rate CONQUER?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CONQUER?

- **Seller:** [CONQUER](https://www.g2.com/sellers/conquer)
- **Year Founded:** 2007
- **HQ Location:** Reno, NV
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa46dabbaeb9b71b81a009b603f86da442bfa081aeb973bdd1b726707bc9607b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F727098%2F&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** District Manager
- **Top Industries:** Sports, Human Resources
- **Company Size:** 36% Large, 35% Medium

#### What Do G2 Reviewers Say About CONQUER?

_AI-generated summary from verified user reviews_

##### Pros

- Users find CONQUER's **ease of use** exceptional, enabling quick calls and effortless recording of dispositions.
- Users appreciate the **seamless automation** features of CONQUER, making it easy to train and utilize effectively.
- Users value the **efficient call recording** feature, enhancing their workflow and simplifying employee training.
- Users value the **customizability** of CONQUER, allowing tailored experiences that enhance representative autonomy and effectiveness.
- Users value the **customization options** of CONQUER, enhancing autonomy and aligning with specific needs effectively.

##### Cons

- Users report significant **call issues** , including audio delays and unreliable call recordings, posing major compliance risks.
- Users face **call management issues** , including tricky voicemail, missing recordings, and lack of user-friendliness, impacting compliance.
- Users find the **difficult implementation** process lengthy, though support remains helpful throughout the experience.
- Users find the **implementation challenges** of CONQUER frustrating, despite helpful support during the lengthy setup process.
- Users report **missing features** in Conquer, including unreliable call recording and syncing issues with reports.

#### What Are Recent G2 Reviews of CONQUER?

**["Conquer has made our team more efficient!"](https://www.g2.com/survey_responses/conquer-review-10554746)**

**Rating:** 4.5/5.0 stars

_— Justice H._

[Read full review](https://www.g2.com/survey_responses/conquer-review-10554746)

**["Very customizable Salesforce platform with a great vendor relatioship"](https://www.g2.com/survey_responses/conquer-review-9728321)**

**Rating:** 5.0/5.0 stars

_— Nurcan S._

[Read full review](https://www.g2.com/survey_responses/conquer-review-9728321)

### [Toky](https://www.g2.com/products/toky/reviews)

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

**Average Rating:** 3.7/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Toky?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Toky?

- **Seller:** [Toky](https://www.g2.com/sellers/toky)
- **Year Founded:** 2014
- **HQ Location:** Palo Alto, CA
- **Twitter:** @TokyApp  
941 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61427a1e0df455b3d7eac4b0ec70047272900c38c4c767b5527e5d8a3ab31ffb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoky%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 72% Small, 25% Medium

#### What Are Recent G2 Reviews of Toky?

**["Easy for all to use"](https://www.g2.com/survey_responses/toky-review-7964416)**

**Rating:** 4.0/5.0 stars

_— Emily C._

[Read full review](https://www.g2.com/survey_responses/toky-review-7964416)

**["Toky and its Performance"](https://www.g2.com/survey_responses/toky-review-6869032)**

**Rating:** 4.0/5.0 stars

_— Moses Oniel D._

[Read full review](https://www.g2.com/survey_responses/toky-review-6869032)

#### What Are G2 Users Discussing About Toky?

- [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky)
- [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app)
- [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work)

### [ComputerTalk](https://www.g2.com/products/computertalk/reviews)

ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice\_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.

**Average Rating:** 3.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ComputerTalk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 6.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ComputerTalk?

- **Seller:** [ComputerTalk](https://www.g2.com/sellers/computertalk)
- **Year Founded:** 1987
- **HQ Location:** Richmond HIll, ON, Canada
- **Twitter:** @iceComputerTalk  
424 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a434300b4228c9e829ecd70d4b0df9d1445eece0b6a48c383bb434815d8747ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomputer-talk-technology-inc&secure%5Burl_type%5D=linkedin_company_website)  
114 employees on LinkedIn®
- **Phone:** 1.800.410.1051

#### Who Uses This Product?

- **Company Size:** 45% Medium, 45% Small

#### What Are Recent G2 Reviews of ComputerTalk?

**["Great experience and support"](https://www.g2.com/survey_responses/computertalk-review-8894004)**

**Rating:** 5.0/5.0 stars

_— Anurag T._

[Read full review](https://www.g2.com/survey_responses/computertalk-review-8894004)

**["Utilisation of computer talk"](https://www.g2.com/survey_responses/computertalk-review-8751689)**

**Rating:** 5.0/5.0 stars

_— Ms S._

[Read full review](https://www.g2.com/survey_responses/computertalk-review-8751689)

#### What Are G2 Users Discussing About ComputerTalk?

- [What is ComputerTalk used for?](https://www.g2.com/discussions/what-is-computertalk-used-for)

### [Vocalcom](https://www.g2.com/products/vocalcom/reviews)

Vocalcom is an AI-powered contact center platform designed to facilitate and streamline voice and digital customer interactions through a single, integrated interface. With over thirty years of experience in contact center engineering, Vocalcom combines advanced features such as a predictive dialer, a unified agent workspace, and native AI orchestration. This comprehensive solution enables enterprises to manage customer service, sales, and collections efficiently from one system, all governed under a cohesive model. Targeted at contact centers of varying scales—from small teams of 10 agents to large operations exceeding 10,000 agents—Vocalcom caters to a diverse range of industries including business process outsourcing (BPO), banking and financial services, telecommunications, insurance, healthcare, utilities, and retail. With a global presence spanning 47 countries and local teams across Europe, the Middle East, Africa, LATAM, and the Americas, Vocalcom combines enterprise-level reliability with regional expertise, making it a suitable choice for organizations with demanding operational needs. The platform's architecture is divided into four key components: Engage, Empower, Analyze & Optimize, and Build & Orchestrate. Each segment is tailored to provide a specific experience for customers, agents, supervisors, and administrators. Customers can easily find answers through various channels, while agents benefit from a unified workspace enhanced by AI copilot support. Supervisors gain real-time visibility into operations along with comprehensive interaction analytics, and administrators have the flexibility to build and modify workflows independently, reducing reliance on IT departments. Vocalcom also offers extensive deployment options, including public cloud, private cloud, on-premise, or hybrid solutions, all while adhering to stringent compliance standards such as ISO 27001, SOC 2, GDPR, and PCI-DSS. The platform boasts a 99.9% uptime service level agreement (SLA) and provides 24/7 support, ensuring that organizations can rely on its performance. Furthermore, with over 15% of revenue reinvested in research and development, Vocalcom is recognized as a leading European Contact Center as a Service (CCaaS) provider, positioning itself as a strategic partner for organizations looking to modernize their customer experience while maintaining control over their data and infrastructure.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Vocalcom?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Vocalcom?

- **Seller:** [Vocalcom](https://www.g2.com/sellers/vocalcom)
- **Company Website:** www.vocalcom.com
- **Year Founded:** 1995
- **HQ Location:** Courbevoie, FR
- **Twitter:** @Vocalcom  
12,150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de29911c5c1a6c7b18dffca16817e00d8375336966bc09d8caaeeb269497215e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvocalcom&secure%5Burl_type%5D=linkedin_company_website)  
216 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Medium, 27% Large

#### What Are Recent G2 Reviews of Vocalcom?

**["Vocalcom: World-class solution with tailored support to scale to other channels"](https://www.g2.com/survey_responses/vocalcom-review-13136731)**

**Rating:** 4.0/5.0 stars

_— MARIANO M._

[Read full review](https://www.g2.com/survey_responses/vocalcom-review-13136731)

**["Stable Service with Outstanding Commercial Support"](https://www.g2.com/survey_responses/vocalcom-review-13118086)**

**Rating:** 5.0/5.0 stars

_— Leonardo M._

[Read full review](https://www.g2.com/survey_responses/vocalcom-review-13118086)

#### What Are G2 Users Discussing About Vocalcom?

- [What is Vocalcom used for?](https://www.g2.com/discussions/what-is-vocalcom-used-for)

### [ClearTouch Operator](https://www.g2.com/products/cleartouch-operator/reviews)

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries.

**Average Rating:** 4.5/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate ClearTouch Operator?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ClearTouch Operator?

- **Seller:** [Cleartouch](https://www.g2.com/sellers/cleartouch)
- **Year Founded:** 2016
- **HQ Location:** Chennai, IN
- **Twitter:** @ClearTouchIn  
45 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9501de4189489046bc296842553813a1a3001bdc540f19841b28c5b1b0747576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcleartouch-connect-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 44% Large

#### What Do G2 Reviewers Say About ClearTouch Operator?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ClearTouch Operator to be **easy to use** , providing a simple and informative platform for their needs.
- Users value the **wealth of features** in ClearTouch Operator, enjoying seamless integration and exceptional customer support.
- Users appreciate the **analytics capabilities** of ClearTouch Operator, allowing for effortless monitoring and reporting on agent performance.
- Users appreciate the **efficient call management** of ClearTouch Operator, enhancing contactability and enabling seamless API integrations.
- Users value the **call recording** feature of ClearTouch Operator for effective monitoring and enhanced oversight capabilities.

##### Cons

- Users find the **integration issues** with ClearTouch Operator frustrating due to slow response times and complex API requirements.
- Users experience **long delays** in responses for new requirements, finding the complex API calls tiresome and inefficient.
- Users face **long wait times** for new requirements, as the complex system hampers timely responses and integration.
- Users often face **technical issues** with ClearTouch Operator, particularly with slow API response times and complexity.

#### What Are Recent G2 Reviews of ClearTouch Operator?

**["Real time reporting, Tracking agent performance, Conversions and sales metrics"](https://www.g2.com/survey_responses/cleartouch-operator-review-10171690)**

**Rating:** 5.0/5.0 stars

_— Jitendra Prasad D._

[Read full review](https://www.g2.com/survey_responses/cleartouch-operator-review-10171690)

**["Best CRM tool in market."](https://www.g2.com/survey_responses/cleartouch-operator-review-10382288)**

**Rating:** 5.0/5.0 stars

_— Navneet K._

[Read full review](https://www.g2.com/survey_responses/cleartouch-operator-review-10382288)

### [ConVox Omni-Channel](https://www.g2.com/products/convox-omni-channel/reviews)

Deepija Telecom Pvt. Ltd was Established in 2003, by Alok Kaushal and Deepak Agarwal.They are Software Engineers with varied experience in Software and Telecom Industry. We are a team of 200+ Employees with rich Telecom Expertise and Specialization in Asterisk,VoIP and CTI Technologies. Deepija markets its products/services under the brand ConVox and is a Market leader in Contact Center Solutions. Our Other Products include IP-PBX, IVRS,Audio Conferencing, Bulk Communication Tool(Voice/SMS/Email/Whatsapp),Voice Loggers. Our Solutions can be deployed On Premise based and Cloud Centers. ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Features can be customized to any extent to exactly suit your process. General Feature List Includes: ACD and IVRS. Inbound/ Outbound/ Blended Dialer modes. Predictive, Progressive, Preview and Manual Outbound Dialing Modes in one platform. Telecom interfacing with PRI /SIP & VOIP trunking. CTI Integrations with major CRM providers such as Salesforce, Zoho, Microsoft Dynamics and in-house native CRM. Performance Analysis Dashboards for Admin and Agents. Real Time Monitoring Tools. Call & Screen Recording. MIS Module. VAPT Security Qualified Product.

**Average Rating:** 4.9/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate ConVox Omni-Channel?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ConVox Omni-Channel?

- **Seller:** [Deepija Telecom](https://www.g2.com/sellers/deepija-telecom)
- **Year Founded:** 2003
- **HQ Location:** Hyderabad, IN
- **Twitter:** @deepijatel  
143 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f42acf02eb04dbaaa97628d801ab5cd6d6dd20b72e6aa5814b8d949db93bea4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepija-telecom-pvt-ltd&secure%5Burl_type%5D=linkedin_company_website)  
493 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Small, 22% Medium

#### What Do G2 Reviewers Say About ConVox Omni-Channel?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ConVox Omni-Channel, finding it simple and beneficial for daily operations.
- Users appreciate the **impressive customization options** of ConVox Omni-Channel, making it easy to tailor their experience.
- Users commend the **easy setup** of ConVox Omni-Channel, facilitating a smooth transition to the platform.
- Users commend the **efficiency** of ConVox Omni-Channel, benefiting from smooth performance and helpful features for communication.
- Users love the **simple functionalities** of ConVox Omni-Channel, making it easy to operate and generate reports.

##### Cons

- Users experience a **learning curve** when adapting to ConVox Omni-Channel, affecting initial usability and training times.
- Users experience occasional **database errors** with ConVox Omni-Channel, which hinder smooth operation and reliability.

#### What Are Recent G2 Reviews of ConVox Omni-Channel?

**["Rock-Solid Stability and Scalability for High-Volume Operations"](https://www.g2.com/survey_responses/convox-omni-channel-review-12189119)**

**Rating:** 5.0/5.0 stars

_— Utpal K._

[Read full review](https://www.g2.com/survey_responses/convox-omni-channel-review-12189119)

**["Amazing Solution Backed by Excellent Support"](https://www.g2.com/survey_responses/convox-omni-channel-review-12823669)**

**Rating:** 5.0/5.0 stars

_— Deepika D._

[Read full review](https://www.g2.com/survey_responses/convox-omni-channel-review-12823669)

### [PBXware](https://www.g2.com/products/pbxware/reviews)

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

**Average Rating:** 4.5/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate PBXware?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 3.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind PBXware?

- **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems)
- **Year Founded:** 2003
- **HQ Location:** London, Greenford
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66c7f6f8f423ea697c0681f6ac54d0f0c6ed46f967eed274e487397badefb761&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbicom-systems&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About PBXware?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise PBXware for its **ease of use** , facilitating quick deployment and training with minimal issues.
- Users commend the **reliability** of PBXware, enjoying its stability and swift support during emergencies.
- Users appreciate the **flexibility** of PBXware, allowing for easy setup and scalability across various customer needs.
- Users value the **helpful support team** at PBXware, ensuring swift solutions and enhancing overall user experience.
- Users find PBXware to be **cost effective** , offering scalability and efficiency for businesses of all sizes.

##### Cons

- Users find PBXware's **complex processes** challenging, citing a steep learning curve and cumbersome backend management.
- Users express frustration with the **lack of intuitiveness** in PBXware, hindering navigation and overall user experience.
- Users desire a **more robust API and improved CRM integrations** for better contact management capabilities in PBXware.
- Users find the **difficult settings management** challenging, leading to confusion and inefficiency in navigating the PBXware system.
- Users find that **navigation difficulty** in PBXware hampers usability and requires improvements in the user interface.

#### What Are Recent G2 Reviews of PBXware?

**["Comprehensive Telecom Solution, Needs UI Tweaks"](https://www.g2.com/survey_responses/pbxware-review-11988558)**

**Rating:** 4.5/5.0 stars

_— Pinki P._

[Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558)

**["Top-notch multitenant management and CRM integrations"](https://www.g2.com/survey_responses/pbxware-review-11991339)**

**Rating:** 5.0/5.0 stars

_— Niccolò M._

[Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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