# Best Contact Center Software - Page 22

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, Talkdesk, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=ringover)

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-09T08%3A10%3A45Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D22&secure%5Btoken%5D=6eea00d677c33fb58114120e5216e80eea442d2ef7f8abc35099c11b253345c8&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Startel Premise-Based Contact Center](https://www.g2.com/products/startel-premise-based-contact-center/reviews)

Startel, Professional Teledata and Alston Tascom are leading providers of best-in-class contact center solutions. With a combined 90+ years of experience in the industry, the companies have established a loyal customer base in healthcare, contact centers and a dozen additional industries.

#### Who Is the Company Behind Startel Premise-Based Contact Center?

- **Seller:** [Startel Premise-Based Contact Center](https://www.g2.com/sellers/startel-premise-based-contact-center)
- **Year Founded:** 1980
- **HQ Location:** Irvine, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=483587faa3432f3646f952cf69cb7268c4c7b14447dbbdbc6cf9fa69a1bb6516&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstartel-corporation&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

### [Sycurio.Voice](https://www.g2.com/products/sycurio-voice/reviews)

Sycurio.Voice is the established PCI compliance solution for payments made over phone - it enables contact centers to be almost entirely removed from the scope of PCI DSS. Sycurio measurably improves the customer payment experience, agent productivity and transaction security. In addition, it significantly reduces the complexity and costs of compliance as no sensitive payment data ever enters the merchant’s environment. Sycurio.Voice is deployed as a service for enterprises and large organizations with supported integrations for both cloud (CCaaS) and on-premises contact centers, CRM and ERP platforms. Our technologies include patented DTMF masking solutions for payment and sensitive data collection, extensive API integration capabilities and Sycurio.Digital, the highly flexible digital payment links for use in omnichannel payment applications and payment services integrations into applications and web-services. As a PCI Level 1 Service Provider and accredited by both Visa and Mastercard, Sycurio solves a range of systemic payment security, payment card industry and other regulatory compliance problems while directly improving payment CX and operational efficiency. Sycurio enables organizations to: • Embed secure, simple and highly secure payment services in their existing operational contact center systems, CRM, applications & services. • Enable agents to communicate with the customer through the entire call without hearing or seeing any sensitive payment card data. • Record calls in their entirety without pauses and breaks (as no payment card data is captured) - ensuring compliance with financial, health and other regulatory requirements that require full unbroken call recordings. • Empower agents to easily take payments remotely or from any location without additional supervision or training. • Measurably improve the speed (average handling time) and quality (CSAT/NPS etc) of all and contact center phone payment experiences. • Take secure accessible payments in agent & IVR transactions using multiple-language speech recognition. • Create embeddable payment links for email, SMS, chat and messaging applications, social media and AI driven bot interactions & services. • Reduce their PCI DSS compliance reporting to the Self-Assessment Questionnaire A (SAQ-A) level for all protected payments. Sycurio’s suite of PCI compliance and payment solutions enable enterprises to build and operate reliable payment environments that add tangible value to their propositions. By placing payment CX and security together at the heart of every experience they can build trust and lasting loyalty in each transaction.

#### Who Is the Company Behind Sycurio.Voice?

- **Seller:** [Sycurio](https://www.g2.com/sellers/sycurio)
- **Year Founded:** 2009
- **HQ Location:** Guildford, England, United Kingdom
- **Twitter:** @Sycurio  
713 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4398b811b104070609ea28d5a5f21c456c36ed7a26af9b28f714235ca397dfa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsycurio%2F&secure%5Burl_type%5D=linkedin_company_website)  
114 employees on LinkedIn®

### [Taalk](https://www.g2.com/products/taalk-taalk/reviews)

Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personalized support, automate tasks, and engage with customers effectively.

#### Who Is the Company Behind Taalk?

- **Seller:** [Taalk](https://www.g2.com/sellers/taalk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80f7fdcebadc46750678f5fb5e737ddb3c0eca86b6903e6877c9e60867e22561&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftaalkai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Talisma KnowledgeBase](https://www.g2.com/products/talisma-knowledgebase/reviews)

Customizable enterprise software streamlines document management, customer support, reporting, etc.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Talisma KnowledgeBase?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Talisma KnowledgeBase?

- **Seller:** [Talisma](https://www.g2.com/sellers/talisma)
- **Year Founded:** 1999
- **HQ Location:** Bengaluru, India
- **Twitter:** @TalismaCustExp  
297 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3609ad2c374fb4ad2c66e458f8abb1954cdd7c841d41809ebaf75a639781d4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166248%2F&secure%5Burl_type%5D=linkedin_company_website)  
587 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Talisma KnowledgeBase?

**["Very useful crm tool in industry"](https://www.g2.com/survey_responses/talisma-knowledgebase-review-6647132)**

**Rating:** 5.0/5.0 stars

_— Sushobhan B._

[Read full review](https://www.g2.com/survey_responses/talisma-knowledgebase-review-6647132)

#### What Are G2 Users Discussing About Talisma KnowledgeBase?

- [What is Talisma KnowledgeBase used for?](https://www.g2.com/discussions/what-is-talisma-knowledgebase-used-for)

### [Tata Communications Kaleyra CCaaS](https://www.g2.com/products/tata-communications-kaleyra-ccaas/reviews)

Tata Communications CCaaS is a cloud-based contact center platform that empowers businesses to deliver seamless, secure, and scalable customer experiences across voice, video, chat, email, and social channels. Key Features: Omnichannel support (voice, video, chat, email, social) Global SIP trunking & PSTN replacement AI-driven automation & analytics CRM & third-party integrations (Salesforce, MS Dynamics, etc.) Advanced call routing & IVR Workforce management & quality monitoring Enterprise-grade security & compliance (PCI-DSS, ISO, GDPR) Real-time & historical reporting dashboards Cloud-native scalability & resiliency Managed services & 24/7 support

#### Who Is the Company Behind Tata Communications Kaleyra CCaaS?

- **Seller:** [Tata Communications](https://www.g2.com/sellers/tata-communications)
- **Year Founded:** 2002
- **HQ Location:** Mumbai, Maharashtra
- **Twitter:** @tata\_comm  
30,073 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=811905e131ee5e1b2f8bf7b3b7e105867388b8f6817d51d900fecd485cc202cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4085%2F&secure%5Burl_type%5D=linkedin_company_website)  
16,829 employees on LinkedIn®
- **Ownership:** NSE: TATACOMM.NS

### [Teldrip Signal](https://www.g2.com/products/teldrip-signal/reviews)

Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools.

#### Who Is the Company Behind Teldrip Signal?

- **Seller:** [Teldrip](https://www.g2.com/sellers/teldrip)
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac91562adad9e9bff4090ad2ebb57f7e3707b11cb3620eaed7166bd059edfcce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteldrip&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®
- **Ownership:** Teldrip
- **Phone:** +18552397670

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Teldrip Signal?

**["Best Cloud Telephony Platform"](https://www.g2.com/survey_responses/teldrip-signal-review-13133733)**

**Rating:** 5.0/5.0 stars

_— Anubhav M._

[Read full review](https://www.g2.com/survey_responses/teldrip-signal-review-13133733)

### [Tele365](https://www.g2.com/products/tele365/reviews)

Tele365 is our collective name on our telephone exchanges from Mitel. Tele365 supports all forms of collaboration such as voice calls, video calls, chat and instant messaging, as well as audio, video and web meetings.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Tele365?

- **Seller:** [Tele365](https://www.g2.com/sellers/tele365)
- **Year Founded:** 2011
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aec8835a8e34896d1b2ba62fbd24b05a9056a89a5ecc6bab11264c866818cbf4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprimeq-ab&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Tele365?

**["Great program to use for a secure conferencing calls for sensitive information."](https://www.g2.com/survey_responses/tele365-review-9805425)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/tele365-review-9805425)

### [telerion](https://www.g2.com/products/telerion/reviews)

Communication with customers has developed in recent years from a simple call to multi-channel communication. In terms of absolute customer orientation, it is important to make contact options as easy and flexible as possible to optimally address each customer profile.

#### Who Is the Company Behind telerion?

- **Seller:** [telerion](https://www.g2.com/sellers/telerion)
- **Year Founded:** 2004
- **HQ Location:** Miami, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5ce3b798ceed28eebc1dc733214bbaf2e9104eae2d22ece05c72065134f925dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelerion%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

### [Tetherfi Agent Console](https://www.g2.com/products/tetherfi-agent-console/reviews)

Tetherfi's Agent Console is a unified, multimedia desktop platform designed to enhance contact center efficiency and customer experience by consolidating various communication channels such as voice, chat, email, video, and social media into a single, intuitive interface. This streamlined approach eliminates the need for agents to toggle between multiple applications, thanks to pre-built integrations with telephony systems, CRMs, and social platforms. The console features intelligent, real-time widgets that auto-configure based on context, enabling agents to provide faster, more personalized responses. Additional functionalities include built-in controls and scripts for quicker resolutions, compliance monitoring tools for supervisors, and comprehensive customer journey tracking with sentiment analysis. With flexible deployment options (on-premise, cloud, or hybrid) the Tetherfi Agent Console empowers organizations to boost agent productivity, ensure regulatory compliance, and deliver superior customer service.

#### Who Is the Company Behind Tetherfi Agent Console?

- **Seller:** [Tetherfi](https://www.g2.com/sellers/tetherfi)
- **Year Founded:** 2009
- **HQ Location:** Singapore, SG
- **Twitter:** @tetherfi  
101 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=870d5318084b5559a0580402169576da9ab39da636903fa43b4cfbf0883a7bf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftetherfi%2F&secure%5Burl_type%5D=linkedin_company_website)  
234 employees on LinkedIn®

### [Textology](https://www.g2.com/products/textology/reviews)

Textology is an all-in-one business communication platform that helps organizations streamline customer engagement through SMS, MMS, VoIP calling, AI-powered automation, and team collaboration. Designed for growing businesses, Textology brings customer conversations, business texting, voice communication, follow-ups, and automation into one centralized platform, helping teams respond faster, improve customer experiences, and operate more efficiently. Businesses use Textology to manage customer communication, automate reminders and follow-ups, send bulk messaging campaigns, support inbound and outbound calling, and improve team collaboration - all from a single dashboard. Key capabilities include: Two-Way SMS & MMS Messaging Bulk Messaging Campaigns Business VoIP Calling IVR (Interactive Voice Response) AI-Powered Communication Automation Call Center & Dialer Solutions Appointment Reminders & Follow-Ups Conversation Management & Reporting Team Messaging & Collaboration HIPAA-Compliant Messaging 10DLC Registration & Compliance Support Unlike many communication platforms, Textology offers unlimited users with no per-seat pricing, making it easy for businesses to scale communication across teams and locations. Whether you're a healthcare provider, service-based business, retail organization, or growing SMB, Textology helps you simplify communication, strengthen customer relationships, and drive business growth through smarter conversations.

#### Who Is the Company Behind Textology?

- **Seller:** [Textology](https://www.g2.com/sellers/textology)
- **Year Founded:** 2025
- **HQ Location:** 10 Cebra Avenue, Staten Island,NY, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd19d68ad830e5f4f2bbae8db363f367a502861bfeecbfddc5d577e4c160fc7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftextology&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Tradesly AI](https://www.g2.com/products/tradesly-ai/reviews)

Tradesly AI is a hybrid AI platform for home services call centers. AI Whisper Coaching helps CSRs book more jobs in real time. AI Voice Agent handles routine and after-hours calls autonomously. AI handles the routine. Humans handle the revenue.

#### Who Is the Company Behind Tradesly AI?

- **Seller:** [Tradesly](https://www.g2.com/sellers/tradesly-0beac168-3024-4803-a05d-702184e4429f)
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c30fcc97a4638ea6f785d24dc1e3da672d77635b8ef6846788af53678d63415c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgettradesly&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [tryvium](https://www.g2.com/products/tryvium/reviews)

tryvium, the cloud-based contact center solution, can supercharge your support team and elevate employee and customer experiences. Powered by AI, the platform revolutionizes support delivery, enabling self-service features and equipping agents with intelligent tools for high-quality service. tryvium provides actionable insights to optimize operations, boost satisfaction, and drive business outcomes. Experience the difference that a truly innovative contact center platform can make. Invest in tryvium and transform your support ecosystem today. Leveraging tryvium helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching. Features: NLP based Virtual Assistant Use Case Automation Inbound and Outbound chat Omni Channel Experience Channel Switching (chat to voice and vice versa) Video Calling Voice Biometrics Call Conferencing Call Transfer Screen sharing Voicemail Presence Management Live Agent Routing Profile based routing Profile language based routing Profile language based routing Profile Region / country based routing Off Business Hours Routing Holiday Management Sentiment based routing Skill Level Routing Best available agent routing Intent Based Routing Load Balancing Route based on recent disconnect Route to Auto-mous bots Force Routing Routing from other Domains Seamless Multi and and Omni Channel Experience Customer 360 Agent 360 NBO / NBA "Personalized Pitch / Conversation" Instant Language Translation services KB Assist Canned Messages Custom Commands Request based end-user connects Ticket Management Act as Supervisor Screen sharing File sharing Integrated Agent UI Co-pilot integration Summarization Real Time Voice Transcription Auto – Ticket Real-Time KPI Dashboard Real-Time Chat Monitoring Analytical Dashboard Real-time negative sentiment notification Real time Anamaly help -tification Configure queue /skill group on the go Customer Feedback and Sentiment Survey Component Sound Alerts Queue Wait Timeout Bot Configuration Input Idle Timeout notification Translation Assistant Conference Invite Chat Transfer Priority User Handling Agent Concurrency User Access / Privilege Web Session Management Visual IVR Management Reporting Cognitive Layer Whitelisting Domains for access Subscriptions Knowledge Management Portal Integration ITSM Tools Integration Create New User & Add/Remove User to a AD Usergroup Allocate Machine to User Analyze Computer - Report EC2 Instance Creation CRM integration PII Data Redaction Co Pilot for Admins AI driven Journeys Campaign Manager Predictive Analytics Quality Audit Queue Position -tification Queue Wait Time -tification Request for chat back Auto detect language System Messages Password Reset Software Install/Uninstall Clear Browser Cache Outlook Archive Email Outlook OST Repair (new OST creation) OneDrive Sync Issues Backup Files Computer Vision Ticket status Start/Stop/Restart Windows services Add/Modify/Remove Environment variables Enable/Disable Windows Features Add/Modify/Remove Registry entries Disk Cleanup Password Expiry Alert Fetch network status Install required applications based on user's role Flush DNS Cache

#### Who Is the Company Behind tryvium?

- **Seller:** [tryvium](https://www.g2.com/sellers/tryvium)
- **HQ Location:** Omaha, US
- **Twitter:** @tryvium\_2024  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=102fb05e6ff5a64bee35258525d8e89090158c42914a041e66575db939b1e3b8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftryvium&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Ulysses Suite](https://www.g2.com/products/ulysses-suite/reviews)

Ulysses Suite software assists organizations with managing their end-to-end customer interaction processes.

#### Who Is the Company Behind Ulysses Suite?

- **Seller:** [QMS Software](https://www.g2.com/sellers/qms-software)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Vaspian](https://www.g2.com/products/vaspian/reviews)

Vaspian is a business communications company founded in Buffalo, New York in 2004 and serving businesses nationwide. The company helps organizations manage conversations more effectively through business phone systems, call center software, predictive dialing, business messaging, speech analytics, and AI-powered communication tools. Built directly into the platform are real-time transcription, sentiment analysis, call analytics, compliance monitoring, and conversation intelligence that help businesses understand what happens after a call begins, not just how it connects. The foundation remains simple: reliable communications, transparent pricing, and responsive support. Vaspian delivers 99.99% uptime, helps many customers reduce monthly communication costs by 25% or more, and provides 24/7/365 in-house support with an average response time of nine seconds. No outsourced support. No complicated contracts. Just technology backed by people who care.

#### Who Is the Company Behind Vaspian?

- **Seller:** [Vaspian](https://www.g2.com/sellers/vaspian)
- **Year Founded:** 2004
- **HQ Location:** Buffalo, US
- **Twitter:** @VaspianSupport  
65 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11be355fe5b3e0748a261aa768212ef76a331c4a0299d7cd711cfb555b40169b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvaspian%2F&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

### [Vier Engage](https://www.g2.com/products/vier-engage/reviews)

To be able to offer your customers perfect service and individual sales, you need a solution that combines all channels - and is also flexible and scalable. A solution that covers the requirements of your contact center as well as the wishes of your target groups. Thanks to the Contact Center Software from VIER, everyone has been thought of: Your customers are free to choose their communication channel, you have clear access to customized reports, and your employees work as effectively as possible with an intuitive user interface. We offer you a complete solution from the German cloud that grows with your needs - and software that your employees will love. So that service is fun again. With the cloud-based VIER engage Multichannel ACD, you can implement cross-location, skill-based telephone service in your contact center. In addition to voice, you can also automate the delivery of other, e.g. written, contact requests in the non-voice option.

#### Who Is the Company Behind Vier Engage?

- **Seller:** [Vier](https://www.g2.com/sellers/vier)
- **Year Founded:** 2021
- **HQ Location:** Hannover, Lower Saxony, Germany
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2bdc85e295ee54e9fa5fce28a471dabe1252099ff56d1126ea72b1b98c2e826d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvier-ai&secure%5Burl_type%5D=linkedin_company_website)  
157 employees on LinkedIn®

- [‹ Prev‹ Prev](/categories/contact-center?open_modal_url=%2Fproducts%2Fcentermaster%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%26source%3Dcategory&order=g2_score&page=21#product-list)
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Spotlight Categories

[ERP Systems](https://www.g2.com/categories/erp-systems)

[Project Management Software](https://www.g2.com/categories/project-management)

[Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi)

[Time Tracking Software](https://www.g2.com/categories/time-tracking-software)

[Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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