# Best Contact Center Software - Page 21

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-10T05%3A29%3A37Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D21&secure%5Btoken%5D=2a4b5a089fa0807e9067546ef98a358a937da16949ac051309c3033b9f2292c9&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fplans-prices%2F%3Futm_source%3DG2&secure%5Burl_type%5D=book_demo)

### [Pathline](https://www.g2.com/products/pathline/reviews)

Pathline combines communication, marketing, and website tools into one streamlined experience so your team can focus less on software and more on converting customers. Our mission is to build intelligent communication tools that help businesses cut through noise, reduce spam, and capture revenue that would otherwise be lost.

#### Who Is the Company Behind Pathline?

- **Seller:** [Pathline](https://www.g2.com/sellers/pathline)
- **Year Founded:** 2021
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1a1d2c016c5954850b62385a0ee3279b8e0f1c8df5b644f14f2c72f60925cbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpathline&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Platform28](https://www.g2.com/products/platform28/reviews)

Platform28 is an AI-powered cloud contact center platform (CCaaS) built for organizations that demand reliability, security, and responsive support. Since 2001, we've helped 500+ organizations—including state government agencies, healthcare systems, universities, and financial services companies—deliver exceptional customer experiences. Unlike enterprise platforms that treat you like a number, Platform28 provides a dedicated Customer Success Manager to every customer. Our average customer relationship is 6+ years because we focus on your success, not just software licenses. We build our entire platform in-house; no third-party dependencies. When you need a feature, we build it. When you have a problem, you talk to the people who wrote the code. Key capabilities include intelligent routing, omnichannel communication (voice, email, chat, SMS, social), AI quality management that scores 100% of interactions automatically, workforce management, and AgentFlow workflow automation (included with Enterprise at no extra cost). Enterprise-grade reliability: 99.999% uptime SLA, PCI-DSS Level 1 certified, HIPAA-ready with BAA available. Deployed on AWS and Google Cloud with geographic redundancy. Trusted by government and regulated industries including State of Georgia, HMSA, Blue Cross Blue Shield, and multiple state universities. Transparent pricing starting at $55/user/month with no hidden fees. All plans include implementation support, training, and ongoing customer success management.

#### Who Is the Company Behind Platform28?

- **Seller:** [Platform28](https://www.g2.com/sellers/platform28)
- **Year Founded:** 2001
- **HQ Location:** Atlanta, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=baf0578b686c7d0917633c68346f45ecb373dfefa588be628c32761b1b18688b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplatform28%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

### [Pulse](https://www.g2.com/products/pulse-telesystems-pvt-ltd-pulse/reviews)

Pulse is an enterprise-grade telecom solution provider for enterprises since the year 2003. Headquarted in Chennai, Pulse is a Class A Telecom Solution provider, providing Internet Leased Line Connectivity as well as Domestic and International Calling solutions for the enterprise market. Pulse harnessed the power of WebRTC to provide seamless browser-based calling solutions. Integrations with Whatsapp Business as well as SMS Messaging provide a unified communications platform. Armed with integrations into multiple CRM's / ERP's, Pulse can be a one stop solution for an enterprise's telecom needs.

**Average Rating:** 3.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Pulse?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Pulse?

- **Seller:** [Pulse Telesystems Pvt Ltd](https://www.g2.com/sellers/pulse-telesystems-pvt-ltd)
- **Year Founded:** 2003
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a06f5c68d168a08bf87a0ffbabc8e5cdd7c7b476f3bdece51f6c43d40722fb10&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpulsetelesystems&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Do G2 Reviewers Say About Pulse?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** of Pulse, enhancing their overall experience and satisfaction with the product.
- Users praise the **exceptional monitoring team** of Pulse, contributing to a very positive overall experience.

##### Cons

- Users experience frustrating moments when **customer support helplines go on loop** , complicating assistance access.
- Users experience **poor customer support** as the helpline often leads to a frustrating loop without resolution.

#### What Are Recent G2 Reviews of Pulse?

**["Service and Support"](https://www.g2.com/survey_responses/pulse-review-8381293)**

**Rating:** 5.0/5.0 stars

_— Karthikeyan Paramasivam I._

[Read full review](https://www.g2.com/survey_responses/pulse-review-8381293)

**["Responsible Team Reliable for both ILL and Telecalling"](https://www.g2.com/survey_responses/pulse-review-11234987)**

**Rating:** 4.5/5.0 stars

_— Rejoy R._

[Read full review](https://www.g2.com/survey_responses/pulse-review-11234987)

### [RADIUS](https://www.g2.com/products/radius-radius/reviews)

RADIUS – AI-Powered Customer Experience Management Platform RADIUS is an enterprise-grade, AI-powered Customer Experience Management (CXM) platform purpose-built to orchestrate connected, intelligent, and contextual customer experiences at scale. Designed as a central command center for customer operations, RADIUS unifies engagement, service, workflows, and insights across every channel — enabling enterprises to deliver consistent, high-quality experiences from first touch to resolution. Core AI Capabilities: AI Engage – Context-aware AI that autonomously resolves customer queries and escalates to human agents only when needed AI Assist – Real-time guidance and recommendations that empower agents during every customer interaction AI Insight – Behavioral intelligence derived from every interaction to drive smarter enterprise decisions Key Platform Capabilities: Omnichannel Engagement across voice, digital, and messaging channels Process Orchestration for unified customer lifecycle management Quality Management with AI-driven scoring and monitoring Analytics & Insights with historical reporting and dashboards 100+ enterprise integrations including Salesforce, HubSpot, Microsoft Dynamics, and more Force AI a multi-provider AI integration layer supporting Claude, Gemini, and other leading models. RADIUS is the unified platform for enterprises ready to move from fragmented, channel-first operations to a smarter, AI-orchestrated CX model.

#### Who Is the Company Behind RADIUS?

- **Seller:** [RADIUS](https://www.g2.com/sellers/radius-54e2c8da-a815-45b2-9bae-8d28aae1e8dd)
- **Year Founded:** 2011
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ddea269ad2fc1062d545cd90878128ca38dfc02d35c7efb4174b14717e39aa1a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fradius-ois&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Recho](https://www.g2.com/products/recho/reviews)

Recho is an advanced AI-powered platform designed to enhance customer engagement and streamline communication processes for businesses. By leveraging cutting-edge artificial intelligence technologies, Recho enables organizations to deliver personalized and efficient interactions with their customers, thereby improving satisfaction and loyalty. Key Features and Functionality: - AI-Driven Chatbots: Recho offers intelligent chatbots capable of understanding and responding to customer inquiries in real-time, providing immediate assistance and reducing response times. - Natural Language Processing (NLP): Utilizing sophisticated NLP algorithms, Recho interprets and processes customer messages accurately, ensuring meaningful and context-aware conversations. - Omnichannel Support: The platform integrates seamlessly across various communication channels, including websites, social media, and messaging apps, offering a unified customer experience. - Analytics and Insights: Recho provides comprehensive analytics tools that track customer interactions, offering valuable insights to optimize engagement strategies and improve service quality. - Customization and Scalability: Businesses can tailor Recho's functionalities to meet specific needs, and the platform scales effectively to accommodate growing customer bases. Primary Value and Solutions: Recho addresses the challenge of maintaining effective and efficient customer communication by automating routine interactions and providing personalized experiences. This automation not only enhances customer satisfaction by delivering prompt and relevant responses but also allows businesses to allocate resources more effectively, focusing on complex tasks that require human intervention. By implementing Recho, organizations can achieve higher operational efficiency, improved customer loyalty, and a competitive edge in the market.

#### Who Is the Company Behind Recho?

- **Seller:** [Recho](https://www.g2.com/sellers/recho)
- **Year Founded:** 2021
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d58dcaee4e9a3359dd1111e814e21b209cdd4f33e603e9c8b98ac15d344f81b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frecho-ai&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Ringflow](https://www.g2.com/products/ringflow/reviews)

Ringflow, the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new standard for seamless customer interactions across multiple channels. Embrace the cutting-edge features and unparalleled efficiency of Ringflow's omnichannel experience. Stay ahead of the curve with Ringflow's state-of-the-art cloud contact center, empowering businesses to leverage the latest technologies and revolutionize customer service. Experience the future of contact centers with Ringflow, where innovation and excellence converge.

#### Who Is the Company Behind Ringflow?

- **Seller:** [Ringflow](https://www.g2.com/sellers/ringflow)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bbef6b151de30bab2c0662076832ae68f85a179b375092b78955d8439a620afe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringflow%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

### [RMA Call Desk](https://www.g2.com/products/rma-call-desk/reviews)

ESTS - RMA Call Desk is an AI-powered callback and return management solution for Shopify stores. The app helps merchants capture high-intent customer inquiries through instant callback requests, prioritize leads using AI, manage phone orders, and streamline RMA/RGA requests from a centralized dashboard. It enables businesses to improve customer engagement, accelerate support, and increase conversions with intelligent automation.

#### Who Is the Company Behind RMA Call Desk?

- **Seller:** [Expound Coderz](https://www.g2.com/sellers/expound-coderz)
- **Year Founded:** 2011
- **HQ Location:** Dewas, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7597cfb3e6365356767130afd2d59b6d92aa53f6c6c7875ffe3a5b279794a6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpound-coderz&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

### [Rozper](https://www.g2.com/products/rozper/reviews)

With an innovative legacy in telecom tech and retail voice solutions, Rozper Limited revolutionizes business communication. Their cutting-edge carrier services deliver seamless, reliable connectivity coupled with advanced features for maximum efficiency. Rozper empowers organizations with top-tier voice solutions ensuring crystal-clear call quality and unmatched reliability. Stay ahead of the competition and unlock your communication potential with Rozper's industry-leading voice technology and exceptional service. Experience the future of seamless, clear business communication.

#### Who Is the Company Behind Rozper?

- **Seller:** [Rozper](https://www.g2.com/sellers/rozper)
- **Year Founded:** 2011
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7243c97b24001a769c6fd824ae354c9db8c5b2f432123b459e565db0839e51d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frozper&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Sabio CX Platform](https://www.g2.com/products/sabio-cx-platform/reviews)

The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability.

#### Who Is the Company Behind Sabio CX Platform?

- **Seller:** [DatapointEurope](https://www.g2.com/sellers/datapointeurope)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82b2c0d9192ebbc43ead091527efa583f810ee083b4048896deed7801294e9b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsabio%2F&secure%5Burl_type%5D=linkedin_company_website)  
650 employees on LinkedIn®

### [Smartz Solutions](https://www.g2.com/products/smartz-solutions/reviews)

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.

#### Who Is the Company Behind Smartz Solutions?

- **Seller:** [Smartz Solutions](https://www.g2.com/sellers/smartz-solutions)
- **Year Founded:** 2006
- **HQ Location:** Port Louis, MU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=312ac6421c9d36317ea209bb23f7f69c4fb8be2519ac8fdd6fd70b7156ee749e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartzsolutions&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

### [SOBERAN Contact Center](https://www.g2.com/products/soberan-contact-center/reviews)

#### Who Is the Company Behind SOBERAN Contact Center?

- **Seller:** [Soberan Systems](https://www.g2.com/sellers/soberan-systems)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Softdial Contact Center](https://www.g2.com/products/softdial-contact-center/reviews)

Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

#### Who Is the Company Behind Softdial Contact Center?

- **Seller:** [Sytel](https://www.g2.com/sellers/sytel)
- **Year Founded:** 1994
- **HQ Location:** Aylesbury, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f82b4101065dd21c888908e5885d937e8bae6d0b2b3a4bba9f16a00cd181d24&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsytel-limited&secure%5Burl_type%5D=linkedin_company_website)  
50 employees on LinkedIn®

### [Solgari Cloud Contact Center](https://www.g2.com/products/solgari-cloud-contact-center/reviews)

Solgari transforms Microsoft Dynamics 365 into an AI-optimised customer engagement platform, enabling every employee to manage voice, chat, SMS, email, and social interactions directly within D365. Fully built on Azure and seamlessly embedded into the CRM, Solgari can be deployed in under 24 hours with no need for new infrastructure, retraining, or disruptive migrations. The solution turns Dynamics 365 into a company-wide customer experience (CX) platform where any user — not just contact centre agents — can handle omnichannel conversations enriched by AI-generated insights, all with full compliance and Azure-native security. Designed for Microsoft-first organisations, Solgari is the ideal solution for businesses seeking scalable and secure CX capabilities, rapid AI deployment without contact centre overhead, and teams aiming to unify all customer-facing communications and CRM data. Buyers choose Solgari for its ability to deploy fast through the Azure Marketplace, its native integration with Microsoft Dynamics 365, Teams, Azure, and M365, and its AI-first capabilities — including automatic transcription, summarisation, translation, sentiment detection, and next-best-action insights. The platform supports organisation-wide usage, with Lite licences covering up to 95% of users at around 10% of the enterprise cost. Fully embedded within D365, Solgari requires no middleware, system switching, or data duplication, and operates with ISO-certified, GDPR-ready compliance. Within the platform, users can handle voice, SMS, chat, email, and social channels seamlessly. Each interaction is automatically summarised by AI and logged into CRM records. Solgari Copilot and GenAI Chat are included by default, providing advanced conversational intelligence. Supervisors benefit from comprehensive dashboards offering sentiment analysis, queue management, and team performance insights. Lite users have full access to interaction history, recordings, and AI tools, and can also work through Microsoft Teams — with all conversations synchronised into D365 via the Teams licence — ensuring every persona stays connected within a single, unified engagement platform.

#### Who Is the Company Behind Solgari Cloud Contact Center?

- **Seller:** [Solgari](https://www.g2.com/sellers/solgari)
- **Year Founded:** 2012
- **HQ Location:** Dublin , IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=31900b99d5e7e71e82d56fd57cb6dd51a97089dc02a628e25b92377ad62dd02d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsolgari&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

### [Sowtek AI](https://www.g2.com/products/sowtek-ai/reviews)

Sowtek AI is a comprehensive Customer Experience Management (CXM) platform developed by Axelerated Solutions. It unifies customer care, sales, social media, and automation into a single, powerful solution, eliminating the need for multiple tools and systems. This integration streamlines operations, enhances customer engagement, and drives business growth by providing a seamless experience across all customer interaction channels. Key Features and Functionality: - Omnichannel Contact Center: Engage with customers across voice, video, chat, email, and social media from one unified platform, ensuring consistent and efficient communication. - Lead, Sales, and Order Management: Track leads in real-time, manage sales pipelines, and automate follow-ups to convert prospects into loyal customers. - Unified Customer Profiles: Access comprehensive customer histories and interaction data to deliver personalized support and informed decision-making. - AI-Driven Chatbots: Deploy intelligent chatbots capable of handling complex inquiries in multiple languages and dialects, providing 24/7 support and reducing agent workload. - Advanced Automation: Automate workflows from lead routing to order fulfillment, enhancing operational efficiency and allowing teams to focus on strategic tasks. - Social Media Management: Manage all social media interactions, publishing, and engagement in one place, ensuring a consistent brand experience across platforms. Primary Value and Solutions Provided: Sowtek AI addresses the challenges of fragmented customer experience management by offering a unified platform that integrates all customer interaction channels. This consolidation leads to improved operational efficiency, enhanced customer satisfaction, and increased revenue growth. By leveraging AI-driven solutions and advanced automation, businesses can provide personalized, responsive, and consistent customer experiences, fostering stronger relationships and driving long-term success.

#### Who Is the Company Behind Sowtek AI?

- **Seller:** [Sowtek AI](https://www.g2.com/sellers/sowtek-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Spoke Phone](https://www.g2.com/products/spoke-phone/reviews)

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop.

**Average Rating:** 3.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Spoke Phone?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Spoke Phone?

- **Seller:** [Spoke Network](https://www.g2.com/sellers/spoke-network)
- **Year Founded:** 2016
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c378e0b2e70a47ca39ea151554ce26a94fee8fcfa90062fb836907cd4e28dbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspokephone%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small

#### What Are Recent G2 Reviews of Spoke Phone?

**["Finally! A well designed Twilio integrated phone app that is easy and has it all!"](https://www.g2.com/survey_responses/spoke-phone-review-5209728)**

**Rating:** 5.0/5.0 stars

_— Zeth O._

[Read full review](https://www.g2.com/survey_responses/spoke-phone-review-5209728)

**["The Phone System in the world"](https://www.g2.com/survey_responses/spoke-phone-review-9350955)**

**Rating:** 5.0/5.0 stars

_— Martin G._

[Read full review](https://www.g2.com/survey_responses/spoke-phone-review-9350955)

#### What Are G2 Users Discussing About Spoke Phone?

- [What is Spoke Phone used for?](https://www.g2.com/discussions/what-is-spoke-phone-used-for)
- [Does spoke cost money?](https://www.g2.com/discussions/does-spoke-cost-money)
- [What is Spoke mobile?](https://www.g2.com/discussions/what-is-spoke-mobile)
- [Does Spoke have an app?](https://www.g2.com/discussions/does-spoke-have-an-app) - 1 comment

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
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 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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