### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Contact Center Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Contact Center Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Contact Center Software Glossary Terms [![Speech Analytics](https://learn.g2.com/hubfs/G2CM_GI739_Glossary_Article_Images-%5Bspeech_analytics%5D_V1b.png "Speech Analytics")](https://www.g2.com/glossary/speech-analytics-definition) [Speech Analytics](https://www.g2.com/glossary/speech-analytics-definition) Speech analytics uses artificial intelligence tools to gather relevant business information from real customer call data. Learn about types and benefits. by Holly Landis [![Call Recording](https://learn.g2.com/hubfs/Call%20recording.png "Call Recording")](https://www.g2.com/glossary/call-recording-definition) [Call Recording](https://www.g2.com/glossary/call-recording-definition) What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features. by Priya Dey [![Call Queuing](https://learn.g2.com/hubfs/G2CM_GI021_Call_queuing_V1a.png "Call Queuing")](https://www.g2.com/glossary/call-queuing) [Call Queuing](https://www.g2.com/glossary/call-queuing) Call queuing is the process of putting inbound calls on hold or in a queue when all contact center agents are busy helping other customers. Learn more about its benefits and best practices that can empower businesses to effectively support their customers. by Sagar Joshi ## Contact Center Software Discussions 0 Question on: MightyCall [What is MightyCall used for?](/discussions/what-is-mightycall-used-for) What is MightyCall used for? MightyCall is a comprehensive call center software designed specifically for small and medium-sized businesses. MightyCall offers a suite of business communication features including voice, messages, auto dialers and reports all without requiring expensive hardware or complex setups. Answered: Svetlana Lepikhova on March 21, 2024 [Your answer](/discussions/what-is-mightycall-used-for/comments/new?remote=true) 0 Question on: Talkdesk [What is the best way to filter per day](/discussions/what-is-the-best-way-to-filter-per-day) when I want to only see calls from a previous day, what is the best way to do so? Depends on what Recording Software you have. I.E. NICE you can create perpetual reports that will load that data all into one view for you. Some software does not allow for that kind of customization. A fail safe would be to inquire with you IT/Admin team who runs the systems and request that data. Answered: Travis Williams on July 11, 2022 [Your answer](/discussions/what-is-the-best-way-to-filter-per-day/comments/new?remote=true) 0 Question on: VCC Live [Unaccepted calls](/discussions/unaccepted-calls) What is the quickest way to check , if the customer has dialled again since the unaccepted call? Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different number, it would be difficult to manage the connection(s) made to a caller. The best practice I have seen is to have a unique Identifier link the caller to the call being made via the CRM you are using to drive the activity and do a data dip to that crm for any and all inbound/outbound activity. Answered: Travis Williams on July 11, 2022 [Your answer](/discussions/unaccepted-calls/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/contact-center/resources?discussions_page=3) - [1](/categories/contact-center/resources) - [2](/categories/contact-center/resources?discussions_page=2) - [3](/categories/contact-center/resources?discussions_page=3) - 4 - [5](/categories/contact-center/resources?discussions_page=5) - [6](/categories/contact-center/resources?discussions_page=6) - [7](/categories/contact-center/resources?discussions_page=7) - [8](/categories/contact-center/resources?discussions_page=8) - … - [127](/categories/contact-center/resources?discussions_page=127) - [128](/categories/contact-center/resources?discussions_page=128) - [Next ›Next ›](/categories/contact-center/resources?discussions_page=5) ## Contact Center Software Reports Mid-Market Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Contact Center Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Contact Center Spring 2026 G2 Report: Momentum Grid® Report