### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Contact Center Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Contact Center Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Contact Center Software Glossary Terms [![Speech Analytics](https://learn.g2.com/hubfs/G2CM_GI739_Glossary_Article_Images-%5Bspeech_analytics%5D_V1b.png "Speech Analytics")](https://www.g2.com/glossary/speech-analytics-definition) [Speech Analytics](https://www.g2.com/glossary/speech-analytics-definition) Speech analytics uses artificial intelligence tools to gather relevant business information from real customer call data. Learn about types and benefits. by Holly Landis [![Call Recording](https://learn.g2.com/hubfs/Call%20recording.png "Call Recording")](https://www.g2.com/glossary/call-recording-definition) [Call Recording](https://www.g2.com/glossary/call-recording-definition) What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features. by Priya Dey [![Call Queuing](https://learn.g2.com/hubfs/G2CM_GI021_Call_queuing_V1a.png "Call Queuing")](https://www.g2.com/glossary/call-queuing) [Call Queuing](https://www.g2.com/glossary/call-queuing) Call queuing is the process of putting inbound calls on hold or in a queue when all contact center agents are busy helping other customers. Learn more about its benefits and best practices that can empower businesses to effectively support their customers. by Sagar Joshi ## Contact Center Software Discussions 0 Question on: UJET [Can UJET improve the sound of your notifications?](/discussions/27152-can-ujet-improve-the-sound-of-your-notifications) Sometimes when you are in a chat and receive notification of another chat, the sound it currently has makes you nervous and sometimes despairs. Oh no, I'm sorry to hear that! But yes, we have different tones. Please reach out to your UJET admin and they can easily change the configuration. Thanks! Answered: Nathan Peace on May 28, 2020 [Your answer](/discussions/27152-can-ujet-improve-the-sound-of-your-notifications/comments/new?remote=true) 0 Question on: UJET [Is there a way to change the tone with a chat comes up](/discussions/27151-is-there-a-way-to-change-the-tone-with-a-chat-comes-up) when a chat come up there is a tone that is very loud and it continues through the whole time you are chatting with a customer. It is very loud and distracting when you are trying to help a customer Yes! You can change the tone as well as specify how often it happens. This is configurable via the UJET administration. Please reach out to your local admin and they should be able to help. Answered: Nathan Peace on May 28, 2020 [Your answer](/discussions/27151-is-there-a-way-to-change-the-tone-with-a-chat-comes-up/comments/new?remote=true) 0 Question on: UJET [Can you implement a stand alone app on the side of the web based software?](/discussions/27150-can-you-implement-a-stand-alone-app-on-the-side-of-the-web-based-software) For some users with not so good internet connection or high end machines will benefit in using a stand alone app maybe a java based one. In this modern day age, there are still some users that may have slow connection thus a pure web based app maybe a challenge for them or an outdated machine to be used for day to day work. Hey Hector, thanks for the idea! Java and older machines are backwards facing and in contrast to our hardware requirements. Instead, we'll see how we can lower any requirements in a sclable way. Thanks! Answered: Nathan Peace on May 28, 2020 [Your answer](/discussions/27150-can-you-implement-a-stand-alone-app-on-the-side-of-the-web-based-software/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/contact-center/resources?discussions_page=125) - [1](/categories/contact-center/resources) - [2](/categories/contact-center/resources?discussions_page=2) - … - [122](/categories/contact-center/resources?discussions_page=122) - [123](/categories/contact-center/resources?discussions_page=123) - [124](/categories/contact-center/resources?discussions_page=124) - [125](/categories/contact-center/resources?discussions_page=125) - 126 - [127](/categories/contact-center/resources?discussions_page=127) - [128](/categories/contact-center/resources?discussions_page=128) - [Next ›Next ›](/categories/contact-center/resources?discussions_page=127) ## Contact Center Software Reports Mid-Market Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Contact Center Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Contact Center Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Grid® Report for Contact Center Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Contact Center Spring 2026 G2 Report: Momentum Grid® Report