# Best Contact Center Software with Session Summary Notes Capabilities - Page 3

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### Zendesk for Customer Service

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-13T07%3A30%3A27Z&secure%5Bdisplayable_resource_id%5D=1010618&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=574&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=574&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ff%2Fsession-summary-notes%3Ffilters%255Bverified_features%255D%255B%255D%3D1313%26page%3D3&secure%5Btoken%5D=2ed968b45ea3028dd6ad13f202ea06a8900b406e8d29b5e82eaa3844f9817c4f&secure%5Burl%5D=https%3A%2F%2Fwww.zendesk.com%2Flp%2Fpl-support%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dpaidlisting%26utm_campaign%3DPL_G2C_AM_US_EN_N_Sup_Pro_AIClicks_T1_A_H%26utm_term%3DAICustomerSupportAgents&secure%5Burl_type%5D=custom_url)

### [Sharpen](https://www.g2.com/products/sharpen/reviews)

Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes.

**Average Rating:** 4.0/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Sharpen?

- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sharpen?

- **Seller:** [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies)
- **Company Website:** sharpencx.com
- **Year Founded:** 2011
- **HQ Location:** Indianapolis, IN
- **Twitter:** @Sharpentech  
1,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d71671e0766b8ba3885ea27f741fa8301b0667d2a0cbd9ac054d139ee397fba4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2995040%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness, Insurance
- **Company Size:** 60% Medium, 36% Small

#### What Do G2 Reviewers Say About Sharpen?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** from Sharpen's Care Team, always responsive and helpful with inquiries.
- Users commend the **exceptional support** from the Sharpen Care Team, significantly enhancing their performance and productivity.
- Users find Sharpen to be **easy to use** , complemented by quick responses from support and ongoing improvements.
- Users praise the **ease of use** and implementation of Sharpen, highlighting its service-oriented technology.
- Users value the **efficiency of case management** in Sharpen, which boosts productivity and overall performance consistently.

##### Cons

- Users report **complex reporting** issues with Sharpen, noting problems with capturing interaction notes from email queues.
- Users find the **difficult learning curve** of Sharpen challenging, often requiring assistance to navigate its many features.
- Users report **email issues** with Sharpen, including cloud glitches and untracked interaction notes in reports.
- Users find Sharpen to be **expensive** , especially when custom enhancements are needed for standard functionality.
- Users report **cloud glitches** that hinder functionality, particularly with missed interaction notes in reports.

#### What Are Recent G2 Reviews of Sharpen?

**["Efficient Call Management, Needs Better Support"](https://www.g2.com/survey_responses/sharpen-review-12732560)**

**Rating:** 4.5/5.0 stars

_— Joe A._

[Read full review](https://www.g2.com/survey_responses/sharpen-review-12732560)

**["Impressive Company with a closet full of solutions!"](https://www.g2.com/survey_responses/sharpen-review-10405325)**

**Rating:** 5.0/5.0 stars

_— Eric H._

[Read full review](https://www.g2.com/survey_responses/sharpen-review-10405325)

#### What Are G2 Users Discussing About Sharpen?

- [What is SharpenCX used for?](https://www.g2.com/discussions/what-is-sharpencx-used-for) - 1 comment

### [Altitude Xperience](https://www.g2.com/products/altitude-xperience/reviews)

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

**Average Rating:** 4.0/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Altitude Xperience?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Altitude Xperience?

- **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems)
- **Year Founded:** 1984
- **HQ Location:** Markham
- **Twitter:** @EnghouseInterac  
2,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,294 employees on LinkedIn®
- **Ownership:** ENGH (TSE)

#### Who Uses This Product?

- **Top Industries:** Banking, Telecommunications
- **Company Size:** 52% Large, 39% Medium

#### What Do G2 Reviewers Say About Altitude Xperience?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly.
- Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling.
- Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly.
- Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights.
- Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively.

#### What Are Recent G2 Reviews of Altitude Xperience?

**["Platform Administrator"](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)**

**Rating:** 4.0/5.0 stars

_— João Z._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)

**["Seamless Communication and Reliable Support"](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)**

**Rating:** 5.0/5.0 stars

_— Sharif H._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)

#### What Are G2 Users Discussing About Altitude Xperience?

- [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for)

### [CloudCall](https://www.g2.com/products/cloudcall/reviews)

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com

**Average Rating:** 3.9/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate CloudCall?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CloudCall?

- **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc)
- **Company Website:** www.cloudcall.com
- **Year Founded:** 2011
- **HQ Location:** Boston, USA
- **Twitter:** @CloudCall  
2,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c54fbfeae47643f33033e96a1d93fe2d25d999316942b48bd4ed351053b7053&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2237266%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 61% Small, 34% Medium

#### What Do G2 Reviewers Say About CloudCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs.
- Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly.
- Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management.
- Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency.
- Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience.

##### Cons

- Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness.
- Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls.
- Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience.
- Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers.
- Users report **slow customer service response** and issues with log in and call quality affecting their experience.

#### What Are Recent G2 Reviews of CloudCall?

**["Seamless Candidate Contact, 24/7 Accessibility"](https://www.g2.com/survey_responses/cloudcall-review-11986535)**

**Rating:** 5.0/5.0 stars

_— Lexi B._

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535)

**["Simple Setup, Reliable Call Management"](https://www.g2.com/survey_responses/cloudcall-review-12326662)**

**Rating:** 4.5/5.0 stars

_— Maitri P._

[Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662)

#### What Are G2 Users Discussing About CloudCall?

- [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall)
- [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited)
- [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment
- [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment

### [CONQUER](https://www.g2.com/products/conquer/reviews)

Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization.

**Average Rating:** 4.3/5.0

**Total Reviews:** 119

#### How Do G2 Users Rate CONQUER?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CONQUER?

- **Seller:** [CONQUER](https://www.g2.com/sellers/conquer)
- **Year Founded:** 2007
- **HQ Location:** Reno, NV
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa46dabbaeb9b71b81a009b603f86da442bfa081aeb973bdd1b726707bc9607b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F727098%2F&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** District Manager
- **Top Industries:** Sports, Human Resources
- **Company Size:** 36% Large, 35% Medium

#### What Do G2 Reviewers Say About CONQUER?

_AI-generated summary from verified user reviews_

##### Pros

- Users find CONQUER's **ease of use** exceptional, enabling quick calls and effortless recording of dispositions.
- Users appreciate the **seamless automation** features of CONQUER, making it easy to train and utilize effectively.
- Users value the **efficient call recording** feature, enhancing their workflow and simplifying employee training.
- Users value the **customizability** of CONQUER, allowing tailored experiences that enhance representative autonomy and effectiveness.
- Users value the **customization options** of CONQUER, enhancing autonomy and aligning with specific needs effectively.

##### Cons

- Users report significant **call issues** , including audio delays and unreliable call recordings, posing major compliance risks.
- Users face **call management issues** , including tricky voicemail, missing recordings, and lack of user-friendliness, impacting compliance.
- Users find the **difficult implementation** process lengthy, though support remains helpful throughout the experience.
- Users find the **implementation challenges** of CONQUER frustrating, despite helpful support during the lengthy setup process.
- Users report **missing features** in Conquer, including unreliable call recording and syncing issues with reports.

#### What Are Recent G2 Reviews of CONQUER?

**["Conquer has made our team more efficient!"](https://www.g2.com/survey_responses/conquer-review-10554746)**

**Rating:** 4.5/5.0 stars

_— Justice H._

[Read full review](https://www.g2.com/survey_responses/conquer-review-10554746)

**["Very customizable Salesforce platform with a great vendor relatioship"](https://www.g2.com/survey_responses/conquer-review-9728321)**

**Rating:** 5.0/5.0 stars

_— Nurcan S._

[Read full review](https://www.g2.com/survey_responses/conquer-review-9728321)

### [Toky](https://www.g2.com/products/toky/reviews)

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

**Average Rating:** 3.7/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Toky?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Toky?

- **Seller:** [Toky](https://www.g2.com/sellers/toky)
- **Year Founded:** 2014
- **HQ Location:** Palo Alto, CA
- **Twitter:** @TokyApp  
941 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61427a1e0df455b3d7eac4b0ec70047272900c38c4c767b5527e5d8a3ab31ffb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoky%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 72% Small, 25% Medium

#### What Are Recent G2 Reviews of Toky?

**["Easy for all to use"](https://www.g2.com/survey_responses/toky-review-7964416)**

**Rating:** 4.0/5.0 stars

_— Emily C._

[Read full review](https://www.g2.com/survey_responses/toky-review-7964416)

**["Toky and its Performance"](https://www.g2.com/survey_responses/toky-review-6869032)**

**Rating:** 4.0/5.0 stars

_— Moses Oniel D._

[Read full review](https://www.g2.com/survey_responses/toky-review-6869032)

#### What Are G2 Users Discussing About Toky?

- [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky)
- [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app)
- [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work)

- [‹ Prev‹ Prev](/categories/contact-center/f/session-summary-notes?filters%5Bverified_features%5D%5B%5D=1313&order=g2_score&page=2#product-list)
- [1](/categories/contact-center/f/session-summary-notes?filters%5Bverified_features%5D%5B%5D=1313&order=g2_score#product-list)
- [2](/categories/contact-center/f/session-summary-notes?filters%5Bverified_features%5D%5B%5D=1313&order=g2_score&page=2#product-list)
- 3
- Next ›Next ›

Spotlight Categories

[Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

[Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft)

[Data Observability Software](https://www.g2.com/categories/data-observability)

[CMMS Software](https://www.g2.com/categories/cmms)

[Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

Benefits of Contact Center Software with Session Summary Notes capabilities include: Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Below are the top-rated Contact Center Software with Session Summary Notes capabilities, as verified by G2’s Research team. Real users have identified Session Summary Notes as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Show More