# Best Contact Center Software with On-premises Capabilities - Page 2 ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 349 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,500+ Authentic Reviews - 349+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover) **Sponsored** ### Peek Pro Peek Pro provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of tour operators have supercharged their revenues and automated operations with this all-inclusive technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-14T13%3A35%3A27Z&secure%5Bdisplayable_resource_id%5D=420&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=47642&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47642&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ff%2Fon-premises%3Ffilters%255BDeployment%255D%255B%255D%3D393%26page%3D2&secure%5Btoken%5D=ac3a4d93af74542c491f4f40df798e28aaca196ad494ac4da87e144634b36bbf&secure%5Burl%5D=https%3A%2F%2Fwww.peekpro.com&secure%5Burl_type%5D=custom_url) ### [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews) CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Lumen Contact Center? - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Lumen Contact Center? - **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) - **Year Founded:** 1930 - **HQ Location:** Monroe, LA - **Twitter:** @lumentechco 9,154 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc4fef0fb816160b3c61d5e8cae1b60a9ba740ef91c8417ea60ca7d20f42ad59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumentechnologies%2F&secure%5Burl_type%5D=linkedin_company_website) 49,367 employees on LinkedIn® - **Ownership:** NYSE:LUMN #### Who Uses This Product? - **Company Size:** 46% Medium, 38% Small #### What Do G2 Reviewers Say About Lumen Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless CRM integration** of Lumen Contact Center, enhancing their overall customer service experience. - Users appreciate the **user-friendly interface** of Lumen Contact Center, finding it easy to implement and manage. - Users appreciate the **call recording feature** of Lumen Contact Center, enhancing their ability to monitor conversations effectively. - Users appreciate the **multiple channel support** of Lumen Contact Center, enhancing communication through various platforms easily. - Users value the **prompt and responsive customer support** of Lumen Contact Center, enhancing their overall experience. ##### Cons - Users find that **data management integration** requires significant effort, often causing compatibility and syncing challenges. - Users find the software **slow at times** and note that reporting features require significant improvement for better efficiency. - Users find the **cost of Lumen Contact Center too high** compared to alternative customer support solutions. - Users face **integration issues** when connecting Lumen Contact Center with existing systems, complicating data syncing and compatibility. - Users find it challenging to manage a **number of toll numbers** efficiently within the Lumen Contact Center. #### What Are Recent G2 Reviews of Lumen Contact Center? **["Lumen Contact Center in in review"](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)** **Rating:** 4.0/5.0 stars _— Robert S._ [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317) **["The historical call data is readily available"](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)** **Rating:** 5.0/5.0 stars _— Diane P._ [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879) #### What Are G2 Users Discussing About Lumen Contact Center? - [What is Lumen Contact Center used for?](https://www.g2.com/discussions/what-is-lumen-contact-center-used-for) - [What is Lumen Local Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-local-voice-services-used-for) ### [Inconnect](https://www.g2.com/products/inconnect/reviews) Omnichannel Cloud Contact Center Connect and centralize all your CX channels Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. Solution advantages Centralize customer experience management. Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity. Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service. Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns. Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management. Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control. Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service. Applications by industry Real-time e-commerce customer support. Claims management at insurance companies. Customer acquisition/recovery at telecom companies. Information for students at educational institutions. After-sales and incident service management. Remote product and service purchase (banking, energy). Citizen information for institutions. Collections and billing management through BPO. Patient care and appointment management at medical clinics. Booking management at hotel chains. Technical characteristics Omnichannel: voice channels Inbound call management. Automatic distribution based on skills, business data, and customer segmentation. Callbacks and scheduling for later contact. Outbound call automation. Automatic, multi-modal dialing engine (predictive and progressive). Simultaneous dialing on multiple dialing lists. GenAI-powered self-management. Native connection to Insmartbot to integrate GenAI-powered voicebots. Conversational IVR systems with call context and transfer to the contact center. Omnichannel: text channels Integrated WhatsApp (Business Service Provider). Configurable automated messages; sending and receiving links, photos, videos, voice memos, and PDF files. Sending messages to contact lists with variable, personalized texts. Service on social media. Instagram, Facebook, X, TikTok message management. Management of multiple administrated pages. Response automation Email, text, and sidebar chat. Full text editor for email with template generator. Chat window customization: size, color, font, images, buttons, and positions. Mass text message dispatch; HTTP-based support and configuration for multiple text agents. Agent assistant with AI Unified interaction inbox. Integrated work environment for omnichannel management. Contact history in a single log that is automatically updated. AI copilot companions for agents. GenAI-powered email writing assistant. Ask for help copilot: if the bot doesn’t know the answer, it asks for help and remembers the answer from then on. Application designer. Sidebar chat and form customization. Front-end application designer for interaction management. ITR (interactive text response) application and bot designer management. CX analytics and control Advanced reporting for operational control. Report package with stats. Personalized report designer. Scheduled email and/or FTP dispatch of reports. Security and data privacy. PCI Cloud Security Standards. Card numbers masked in histories. SSL encryption and GDPR compliance. CSA Trusted Cloud Provider, Star Level One, ISO 27001, and CCSK seals. Native and API-friendly integrations. Integration with front-end web applications, website forms, and scripts. Integration with data, systems, and business processes. Native integration with Insmartbot, Infunnel, Inspeech, and Inteam. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Inconnect? - **Concurrent Calling:** 7.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Inconnect? - **Seller:** [Inconcert](https://www.g2.com/sellers/inconcert) - **Year Founded:** 2001 - **HQ Location:** Madrid, ES - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc954cf059d24d7dbaae7a650d3a939512f3b0ee8d37465fc3b6287c4d4c1006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finconcert&secure%5Burl_type%5D=linkedin_company_website) 284 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Are Recent G2 Reviews of Inconnect? **["Very useful with good contact and friendly interface"](https://www.g2.com/survey_responses/inconnect-review-8711068)** **Rating:** 5.0/5.0 stars _— Diego G._ [Read full review](https://www.g2.com/survey_responses/inconnect-review-8711068) **["Comprehensive management of the Contact Center."](https://www.g2.com/survey_responses/inconnect-review-9097916)** **Rating:** 4.5/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/inconnect-review-9097916) ### [Ivinex](https://www.g2.com/products/ivinex/reviews) Ivinex offers a web-based CRM solution that molds itself your your business practices. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Ivinex? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Ivinex? - **Seller:** [Ivinex](https://www.g2.com/sellers/ivinex) - **Year Founded:** 2006 - **HQ Location:** Bountiful, US - **Twitter:** @ivinexuue 51 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2e7124e0a6d85a7fe7bd3bde162e45d99a38b7180c85e2fc6fbb63c63789fbb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivinex&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® - **Phone:** 1.801.335.8322 #### Who Uses This Product? - **Company Size:** 33% Large, 33% Medium #### What Are Recent G2 Reviews of Ivinex? **["Super customization at a price that you can afford"](https://www.g2.com/survey_responses/ivinex-review-524675)** **Rating:** 4.5/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/ivinex-review-524675) **["Great software for telesales"](https://www.g2.com/survey_responses/ivinex-review-5059977)** **Rating:** 5.0/5.0 stars _— Verified User in Insurance_ [Read full review](https://www.g2.com/survey_responses/ivinex-review-5059977) #### What Are G2 Users Discussing About Ivinex? - [What is Ivinex used for?](https://www.g2.com/discussions/what-is-ivinex-used-for) ### [Akio.Cx](https://www.g2.com/products/akio-cx/reviews) Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Akio.Cx? - **Seller:** [Akio](https://www.g2.com/sellers/akio-b5672694-0299-4f06-8c7d-b7f41d925366) - **Year Founded:** 1998 - **HQ Location:** PARIS, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2111ed5f326d91f107440ebc9dec78f6644f48d887488e4b6c9e5f257c044a7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fakio&secure%5Burl_type%5D=linkedin_company_website) 95 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Akio.Cx? **["An amazing cloud-based call-center software!"](https://www.g2.com/survey_responses/akio-cx-review-5031485)** **Rating:** 4.5/5.0 stars _— Veeral O._ [Read full review](https://www.g2.com/survey_responses/akio-cx-review-5031485) #### What Are G2 Users Discussing About Akio.Cx? - [What is Akio.Cx used for?](https://www.g2.com/discussions/what-is-akio-cx-used-for) ### [HoduCC - Omnichannel Contact Center Software](https://www.g2.com/products/hoducc-omnichannel-contact-center-software/reviews) HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate HoduCC - Omnichannel Contact Center Software? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind HoduCC - Omnichannel Contact Center Software? - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft 1,057 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e64f64013a57c7deca8609dd6f74477671ec34363accf27b0a1d423008d36006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhodusoft&secure%5Burl_type%5D=linkedin_company_website) 68 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are G2 Users Discussing About HoduCC - Omnichannel Contact Center Software? - [What is HoduCC - Omnichannel Contact Center Software used for?](https://www.g2.com/discussions/what-is-hoducc-omnichannel-contact-center-software-used-for) ### [VoxGen IVR](https://www.g2.com/products/voxgen-ivr/reviews) VoxGen specializes in providing connected and conversational IVR IVR systems and solutions. #### Who Is the Company Behind VoxGen IVR? - **Seller:** [VoxGen](https://www.g2.com/sellers/voxgen) - **Year Founded:** 1984 - **HQ Location:** Waltham, Massachusetts, United States - **Twitter:** @VoxGen 134 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80da0c77bb670d5edbeba41ecd90fa83128701c01f798c5d0e129ba40fbdab27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwaterfield-technologies&secure%5Burl_type%5D=linkedin_company_website) 272 employees on LinkedIn® - [‹ Prev ‹ Prev](/categories/contact-center/f/on-premises?filters%5BDeployment%5D%5B%5D=393&order=g2_score#product-list) - [1](/categories/contact-center/f/on-premises?filters%5BDeployment%5D%5B%5D=393&order=g2_score#product-list) - 2 - Next › Next › Spotlight Categories [Procure to Pay Software](https://www.g2.com/categories/procure-to-pay) [Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software) [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) [SAP Store Software](https://www.g2.com/categories/sap-store) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Themes](/categories/contact-center/themes) Below are the top-rated Contact Center Software with On-premises capabilities, as verified by G2’s Research team. Real users have identified On-premises as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs. Show More