# Best Contact Center Software with Cloud Capabilities - Page 7

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-13T14%3A06%3A42Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ff%2Fcloud%3Ffilters%255BDeployment%255D%255B%255D%3D394%26page%3D7&secure%5Btoken%5D=74d98110d9ff6c510126118b4465e809ccefeeab4dbf498893d364395a1a389a&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url)

### [Focus Contact Center](https://www.g2.com/products/focus-telecom-polska-focus-contact-center/reviews)

Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;

#### Who Is the Company Behind Focus Contact Center?

- **Seller:** [Focus Telecom Polska](https://www.g2.com/sellers/focus-telecom-polska)
- **HQ Location:** Warsaw, PL
- **Twitter:** @Focus\_Telecom  
103 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7d3c96e19a02077cfbbf2a94ab4455cf9982bc002c6c707ab1fb2e04fde6766&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F463478&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

### [HoduPBX- IPPBX Software](https://www.g2.com/products/hodupbx-ippbx-software/reviews)

HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software

#### Who Is the Company Behind HoduPBX- IPPBX Software?

- **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft)
- **Year Founded:** 2015
- **HQ Location:** Ahmedabad, IN
- **Twitter:** @hodusoft  
1,057 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e64f64013a57c7deca8609dd6f74477671ec34363accf27b0a1d423008d36006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhodusoft&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

### [OPINATOR](https://www.g2.com/products/opinator/reviews)

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate OPINATOR?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind OPINATOR?

- **Seller:** [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041)
- **Year Founded:** 2010
- **HQ Location:** Madrid, Community of Madrid
- **Twitter:** @OPINATOR\_CX  
4,976 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ee570b4b07d41d8f3914cd8dd79f25b3e50a1112a4cb417374b7f69238d5b74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopinator&secure%5Burl_type%5D=linkedin_company_website)  
56 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking
- **Company Size:** 54% Large, 31% Medium

#### What Are Recent G2 Reviews of OPINATOR?

**["Taking our Experience Management to the Next Level!"](https://www.g2.com/survey_responses/opinator-review-4617602)**

**Rating:** 5.0/5.0 stars

_— Ralph V._

[Read full review](https://www.g2.com/survey_responses/opinator-review-4617602)

**["The Greatest Experience Management Solution"](https://www.g2.com/survey_responses/opinator-review-4619775)**

**Rating:** 5.0/5.0 stars

_— Juan Carlos D._

[Read full review](https://www.g2.com/survey_responses/opinator-review-4619775)

#### What Are G2 Users Discussing About OPINATOR?

- [What is OPINATOR used for?](https://www.g2.com/discussions/what-is-opinator-used-for)

### [Spoke Phone](https://www.g2.com/products/spoke-phone/reviews)

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop.

**Average Rating:** 3.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Spoke Phone?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Spoke Phone?

- **Seller:** [Spoke Network](https://www.g2.com/sellers/spoke-network)
- **Year Founded:** 2016
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c378e0b2e70a47ca39ea151554ce26a94fee8fcfa90062fb836907cd4e28dbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspokephone%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small

#### What Are Recent G2 Reviews of Spoke Phone?

**["Finally! A well designed Twilio integrated phone app that is easy and has it all!"](https://www.g2.com/survey_responses/spoke-phone-review-5209728)**

**Rating:** 5.0/5.0 stars

_— Zeth O._

[Read full review](https://www.g2.com/survey_responses/spoke-phone-review-5209728)

**["The Phone System in the world"](https://www.g2.com/survey_responses/spoke-phone-review-9350955)**

**Rating:** 5.0/5.0 stars

_— Martin G._

[Read full review](https://www.g2.com/survey_responses/spoke-phone-review-9350955)

#### What Are G2 Users Discussing About Spoke Phone?

- [What is Spoke Phone used for?](https://www.g2.com/discussions/what-is-spoke-phone-used-for)
- [Does spoke cost money?](https://www.g2.com/discussions/does-spoke-cost-money)
- [What is Spoke mobile?](https://www.g2.com/discussions/what-is-spoke-mobile)
- [Does Spoke have an app?](https://www.g2.com/discussions/does-spoke-have-an-app) - 1 comment

### [VoxGen IVR](https://www.g2.com/products/voxgen-ivr/reviews)

VoxGen specializes in providing connected and conversational IVR IVR systems and solutions.

#### Who Is the Company Behind VoxGen IVR?

- **Seller:** [VoxGen](https://www.g2.com/sellers/voxgen)
- **Year Founded:** 1984
- **HQ Location:** Waltham, Massachusetts, United States
- **Twitter:** @VoxGen  
134 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80da0c77bb670d5edbeba41ecd90fa83128701c01f798c5d0e129ba40fbdab27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwaterfield-technologies&secure%5Burl_type%5D=linkedin_company_website)  
272 employees on LinkedIn®

- [‹ Prev‹ Prev](/categories/contact-center/f/cloud?filters%5BDeployment%5D%5B%5D=394&order=g2_score&page=6#product-list)
- [1](/categories/contact-center/f/cloud?filters%5BDeployment%5D%5B%5D=394&order=g2_score#product-list)
- [2](/categories/contact-center/f/cloud?filters%5BDeployment%5D%5B%5D=394&order=g2_score&page=2#product-list)
- [3](/categories/contact-center/f/cloud?filters%5BDeployment%5D%5B%5D=394&order=g2_score&page=3#product-list)
- [4](/categories/contact-center/f/cloud?filters%5BDeployment%5D%5B%5D=394&order=g2_score&page=4#product-list)
- [5](/categories/contact-center/f/cloud?filters%5BDeployment%5D%5B%5D=394&order=g2_score&page=5#product-list)
- [6](/categories/contact-center/f/cloud?filters%5BDeployment%5D%5B%5D=394&order=g2_score&page=6#product-list)
- 7
- Next ›Next ›

Spotlight Categories

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

[Virtual Data Room Software](https://www.g2.com/categories/virtual-data-room-vdr)

[Expense Management Software](https://www.g2.com/categories/expense-management)

[Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

[Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

Below are the top-rated Contact Center Software with Cloud capabilities, as verified by G2’s Research team. Real users have identified Cloud as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Show More