# Best Contact Center Software with Cloud Capabilities - Page 6

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

**Sponsored**

### Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-13T16%3A49%3A27Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ff%2Fcloud%3Ffilters%255BDeployment%255D%255B%255D%3D394%26page%3D6&secure%5Btoken%5D=359f6ee54b02f0eff7eecd91f283925ab07793cc6a995d5f7b9c26ef5157f60d&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fplans-prices%2F%3Futm_source%3DG2&secure%5Burl_type%5D=book_demo)

### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews)

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

**Average Rating:** 4.5/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Broadvoice?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Broadvoice?

- **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice)
- **Year Founded:** 2005
- **HQ Location:** Northridge, US
- **Twitter:** @broadvoice  
562 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website)  
253 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Small, 27% Medium

#### What Do G2 Reviewers Say About Broadvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication.
- Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed.
- Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support.
- Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid.
- Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere.

##### Cons

- Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating.
- Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations.
- Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations.
- Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice.
- Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability.

#### What Are Recent G2 Reviews of Broadvoice?

**["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)**

**Rating:** 5.0/5.0 stars

_— Mathew B._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686)

**["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)**

**Rating:** 4.5/5.0 stars

_— Carlton W._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620)

#### What Are G2 Users Discussing About Broadvoice?

- [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for)

### [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews)

CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.

**Average Rating:** 4.2/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Lumen Contact Center?

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Lumen Contact Center?

- **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies)
- **Year Founded:** 1930
- **HQ Location:** Monroe, LA
- **Twitter:** @lumentechco  
9,154 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc4fef0fb816160b3c61d5e8cae1b60a9ba740ef91c8417ea60ca7d20f42ad59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumentechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
49,367 employees on LinkedIn®
- **Ownership:** NYSE:LUMN

#### Who Uses This Product?

- **Company Size:** 46% Medium, 38% Small

#### What Do G2 Reviewers Say About Lumen Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless CRM integration** of Lumen Contact Center, enhancing their overall customer service experience.
- Users appreciate the **user-friendly interface** of Lumen Contact Center, finding it easy to implement and manage.
- Users appreciate the **call recording feature** of Lumen Contact Center, enhancing their ability to monitor conversations effectively.
- Users appreciate the **multiple channel support** of Lumen Contact Center, enhancing communication through various platforms easily.
- Users value the **prompt and responsive customer support** of Lumen Contact Center, enhancing their overall experience.

##### Cons

- Users find that **data management integration** requires significant effort, often causing compatibility and syncing challenges.
- Users find the software **slow at times** and note that reporting features require significant improvement for better efficiency.
- Users find the **cost of Lumen Contact Center too high** compared to alternative customer support solutions.
- Users face **integration issues** when connecting Lumen Contact Center with existing systems, complicating data syncing and compatibility.
- Users find it challenging to manage a **number of toll numbers** efficiently within the Lumen Contact Center.

#### What Are Recent G2 Reviews of Lumen Contact Center?

**["Lumen Contact Center in in review"](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)**

**Rating:** 4.0/5.0 stars

_— Robert S._

[Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)

**["The historical call data is readily available"](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)**

**Rating:** 5.0/5.0 stars

_— Diane P._

[Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)

#### What Are G2 Users Discussing About Lumen Contact Center?

- [What is Lumen Contact Center used for?](https://www.g2.com/discussions/what-is-lumen-contact-center-used-for)
- [What is Lumen Local Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-local-voice-services-used-for)

### [Contivio.com](https://www.g2.com/products/contivio-com/reviews)

Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users.

**Average Rating:** 2.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Contivio.com?

- **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 6.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Contivio.com?

- **Seller:** [Contivio.com](https://www.g2.com/sellers/contivio-com)
- **Year Founded:** 2008
- **HQ Location:** Irvine, US
- **Twitter:** @Contivio  
109 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c24014da059ff466911bdb739d2860a6c5cda992e3e6189c10ae105d60a3c3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontivio.com&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 17% Large

#### What Do G2 Reviewers Say About Contivio.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI-powered omnichannel support** of Contivio.com, enhancing customer engagement and driving agent efficiency.
- Users value the **AI-powered omnichannel support** of Contivio, enhancing customer engagement across various communication channels.
- Users value the **deep CRM integration** of Contivio.com, enhancing omnichannel support and improving agent efficiency.
- Users love the **ease of use** of Contivio.com, finding it straightforward to set up and navigate daily.
- Users value the **easy integrations** of Contivio.com, simplifying workflows and enhancing communication across multiple channels.

##### Cons

- Users report **limited chat functionality** in Contivio, restricting customization and leading to potential usability issues.
- Users find the **complexity of the interface** overwhelming, with certain features difficult to use or navigate.
- Users report a **lack of clarity** in Contivio's interface, making it challenging to navigate and utilize effectively.
- Users find the **limited customization** of chat setup frustrating, especially for different business site needs.
- Users often face **login issues** with Contivio, experiencing frequent logouts that disrupt their workflow and communications.

#### What Are Recent G2 Reviews of Contivio.com?

**["Works well, easy to set up and fairly easy to maintain"](https://www.g2.com/survey_responses/contivio-com-review-10456283)**

**Rating:** 4.5/5.0 stars

_— Johan v._

[Read full review](https://www.g2.com/survey_responses/contivio-com-review-10456283)

**["Contivio propelled our Sales Team into the future!"](https://www.g2.com/survey_responses/contivio-com-review-9210758)**

**Rating:** 5.0/5.0 stars

_— Carlos A._

[Read full review](https://www.g2.com/survey_responses/contivio-com-review-9210758)

#### What Are G2 Users Discussing About Contivio.com?

- [What is Contivio.com used for?](https://www.g2.com/discussions/what-is-contivio-com-used-for)

### [ICTBroadcast](https://www.g2.com/products/ictbroadcast/reviews)

Offer: ICTBroadcast offers life time free licenses of ICTBroadcast Enterprise Edition up-to 50 concurrent calls / channels . ICTBroadcast is a White label, multi-tenant, unified communications-based auto dialer, predictive dialer,progressive dialer, preview and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, inbound and outbound call centre functionlity, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact centre-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call centre scenarios with effective and efficient communications management. ICTBroadcast is open source project developed over LAMP stack and open source Asterisk communications engine .

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ICTBroadcast?

- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ICTBroadcast?

- **Seller:** [ICTINNOVATIONs](https://www.g2.com/sellers/ictinnovations)
- **Year Founded:** 2006
- **HQ Location:** Multan, Pakistan
- **Twitter:** @tahiralmas  
1,064 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6eb80ff685f3b4e11dd5c237bc68b0dd3adad00887548bd37d0ed8a23c09451&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fict-innovations%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 30% Small

#### What Are Recent G2 Reviews of ICTBroadcast?

**["Advanced telecommunication auto dialer Software - ICT broadcast"](https://www.g2.com/survey_responses/ictbroadcast-review-8767638)**

**Rating:** 5.0/5.0 stars

_— Pavan V._

[Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8767638)

**["Outbound Sales Management: ICTBroadcast the best yet"](https://www.g2.com/survey_responses/ictbroadcast-review-8645439)**

**Rating:** 4.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8645439)

#### What Are G2 Users Discussing About ICTBroadcast?

- [What is ICTBroadcast used for?](https://www.g2.com/discussions/what-is-ictbroadcast-used-for)

### [XTIUM Contact Center](https://www.g2.com/products/xtium-contact-center/reviews)

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center

**Average Rating:** 4.9/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate XTIUM Contact Center?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind XTIUM Contact Center?

- **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350)
- **Year Founded:** 2007
- **HQ Location:** Tampa, FL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a4312c95f7113d7d81c55d0092710c02659592fc21f7cad65b8359489f71da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxtium%2F&secure%5Burl_type%5D=linkedin_company_website)  
463 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Are Recent G2 Reviews of XTIUM Contact Center?

**["Evolve Call Center"](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)**

**Rating:** 5.0/5.0 stars

_— DANIELLE t._

[Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)

**["Great Cloud Company with fast response time"](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)**

**Rating:** 4.5/5.0 stars

_— Carey H._

[Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)

### [Odigo](https://www.g2.com/products/odigo/reviews)

Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 300 clients around the world.

**Average Rating:** 4.1/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Odigo?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Odigo?

- **Seller:** [Capgemini](https://www.g2.com/sellers/capgemini)
- **Year Founded:** 1967
- **HQ Location:** Paris, France
- **Twitter:** @Capgemini  
134,413 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d004f06b3d56f45b5bcd2e13006cd9a8e55c32f37315d053d13b45dfee1990bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F157240%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,342 employees on LinkedIn®
- **Ownership:** EPA: CAP

#### Who Uses This Product?

- **Company Size:** 50% Large, 25% Medium

#### What Do G2 Reviewers Say About Odigo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Odigo's **ease of use** exceptional, making travel planning in Japan straightforward and enjoyable.
- Users appreciate the **intuitive interface and excellent natural language processing** offered by Odigo's AI technology.
- Users find the **easy setup** of Odigo simplifies travel planning in Japan remarkably.
- Users enjoy the **efficiency** of Odigo, easily connecting with many people across locations without time-consuming separate discussions.
- Users find Odigo to be **intuitive and easy to use** , appreciating its smooth UI and effective voicebot capabilities.

##### Cons

- Users found the **learning curve** of Odigo confusing initially, making it challenging to get accustomed.
- Users experience **software bugs** that can lead to crashes, impacting the overall reliability of Odigo.

#### What Are Recent G2 Reviews of Odigo?

**["Very good"](https://www.g2.com/survey_responses/odigo-review-11064954)**

**Rating:** 4.0/5.0 stars

_— Vishal P._

[Read full review](https://www.g2.com/survey_responses/odigo-review-11064954)

**["Great tool for Call centers and great NLP Solutions"](https://www.g2.com/survey_responses/odigo-review-11065738)**

**Rating:** 4.0/5.0 stars

_— Ashutosh C._

[Read full review](https://www.g2.com/survey_responses/odigo-review-11065738)

### [Inconnect](https://www.g2.com/products/inconnect/reviews)

Omnichannel Cloud Contact Center Connect and centralize all your CX channels Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. Solution advantages Centralize customer experience management. Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity. Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service. Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns. Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management. Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control. Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service. Applications by industry Real-time e-commerce customer support. Claims management at insurance companies. Customer acquisition/recovery at telecom companies. Information for students at educational institutions. After-sales and incident service management. Remote product and service purchase (banking, energy). Citizen information for institutions. Collections and billing management through BPO. Patient care and appointment management at medical clinics. Booking management at hotel chains. Technical characteristics Omnichannel: voice channels Inbound call management. Automatic distribution based on skills, business data, and customer segmentation. Callbacks and scheduling for later contact. Outbound call automation. Automatic, multi-modal dialing engine (predictive and progressive). Simultaneous dialing on multiple dialing lists. GenAI-powered self-management. Native connection to Insmartbot to integrate GenAI-powered voicebots. Conversational IVR systems with call context and transfer to the contact center. Omnichannel: text channels Integrated WhatsApp (Business Service Provider). Configurable automated messages; sending and receiving links, photos, videos, voice memos, and PDF files. Sending messages to contact lists with variable, personalized texts. Service on social media. Instagram, Facebook, X, TikTok message management. Management of multiple administrated pages. Response automation Email, text, and sidebar chat. Full text editor for email with template generator. Chat window customization: size, color, font, images, buttons, and positions. Mass text message dispatch; HTTP-based support and configuration for multiple text agents. Agent assistant with AI Unified interaction inbox. Integrated work environment for omnichannel management. Contact history in a single log that is automatically updated. AI copilot companions for agents. GenAI-powered email writing assistant. Ask for help copilot: if the bot doesn’t know the answer, it asks for help and remembers the answer from then on. Application designer. Sidebar chat and form customization. Front-end application designer for interaction management. ITR (interactive text response) application and bot designer management. CX analytics and control Advanced reporting for operational control. Report package with stats. Personalized report designer. Scheduled email and/or FTP dispatch of reports. Security and data privacy. PCI Cloud Security Standards. Card numbers masked in histories. SSL encryption and GDPR compliance. CSA Trusted Cloud Provider, Star Level One, ISO 27001, and CCSK seals. Native and API-friendly integrations. Integration with front-end web applications, website forms, and scripts. Integration with data, systems, and business processes. Native integration with Insmartbot, Infunnel, Inspeech, and Inteam.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Inconnect?

- **Concurrent Calling:** 7.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Inconnect?

- **Seller:** [Inconcert](https://www.g2.com/sellers/inconcert)
- **Year Founded:** 2001
- **HQ Location:** Madrid, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc954cf059d24d7dbaae7a650d3a939512f3b0ee8d37465fc3b6287c4d4c1006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finconcert&secure%5Burl_type%5D=linkedin_company_website)  
284 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Inconnect?

**["Very useful with good contact and friendly interface"](https://www.g2.com/survey_responses/inconnect-review-8711068)**

**Rating:** 5.0/5.0 stars

_— Diego G._

[Read full review](https://www.g2.com/survey_responses/inconnect-review-8711068)

**["Comprehensive management of the Contact Center."](https://www.g2.com/survey_responses/inconnect-review-9097916)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/inconnect-review-9097916)

### [Ivinex](https://www.g2.com/products/ivinex/reviews)

Ivinex offers a web-based CRM solution that molds itself your your business practices.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Ivinex?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Ivinex?

- **Seller:** [Ivinex](https://www.g2.com/sellers/ivinex)
- **Year Founded:** 2006
- **HQ Location:** Bountiful, US
- **Twitter:** @ivinexuue  
51 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a2e7124e0a6d85a7fe7bd3bde162e45d99a38b7180c85e2fc6fbb63c63789fbb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivinex&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®
- **Phone:** 1.801.335.8322 

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Are Recent G2 Reviews of Ivinex?

**["Super customization at a price that you can afford"](https://www.g2.com/survey_responses/ivinex-review-524675)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/ivinex-review-524675)

**["Great software for telesales"](https://www.g2.com/survey_responses/ivinex-review-5059977)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/ivinex-review-5059977)

#### What Are G2 Users Discussing About Ivinex?

- [What is Ivinex used for?](https://www.g2.com/discussions/what-is-ivinex-used-for)

### [Zailab](https://www.g2.com/products/zailab/reviews)

Zailab is a next-generation cloud-based contact center platform. We create a solution for businesses of all sizes, particularly SMB teams looking for a cost-effective way to personalize routing, improve customer interactions and increase efficiency. Zailab is changing the way you set up, handle and pay for your conversations. Our platform is quick and easy to set up and optimize as needed. With the use of AI, Zailab is able to route and prioritize interactions from any channel, any time. Zailab’s consumption-based model empowers you to pay only for the features you use, as you use them – no monthly licensing fees and no upfront costs. It’s time to start having more rewarding conversations.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Zailab?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zailab?

- **Seller:** [Zailab](https://www.g2.com/sellers/zailab)
- **Year Founded:** 2014
- **HQ Location:** Pinelands, ZA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95dc5aed7950051e4617b196eea9324d50092fd735716d3960389ec91d25cf31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzailabinc%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Zailab?

**["A groundbreaking solution for call center design, operations, & management from a vendor that cares"](https://www.g2.com/survey_responses/zailab-review-4146863)**

**Rating:** 5.0/5.0 stars

_— Synthia M._

[Read full review](https://www.g2.com/survey_responses/zailab-review-4146863)

**["Good Service"](https://www.g2.com/survey_responses/zailab-review-4143028)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/zailab-review-4143028)

### [TCN](https://www.g2.com/products/tcn/reviews)

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate TCN?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TCN?

- **Seller:** [TCN](https://www.g2.com/sellers/tcn)
- **Year Founded:** 1999
- **HQ Location:** N/A
- **Twitter:** @tcn  
2,402 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c093c40b52c1b0e6cf1e3865dea9b6dfe47169537e3f3e5f00210b68eae6df7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftcn-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
390 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of TCN?

**["Working with TCN has been game changing!!!!"](https://www.g2.com/survey_responses/tcn-review-9529783)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/tcn-review-9529783)

**["Utilising TCN's advantages for marketing and calling efforts"](https://www.g2.com/survey_responses/tcn-review-8408918)**

**Rating:** 4.5/5.0 stars

_— Sugumar G._

[Read full review](https://www.g2.com/survey_responses/tcn-review-8408918)

### [Akio.Cx](https://www.g2.com/products/akio-cx/reviews)

Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Akio.Cx?

- **Seller:** [Akio](https://www.g2.com/sellers/akio-b5672694-0299-4f06-8c7d-b7f41d925366)
- **Year Founded:** 1998
- **HQ Location:** PARIS, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2111ed5f326d91f107440ebc9dec78f6644f48d887488e4b6c9e5f257c044a7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fakio&secure%5Burl_type%5D=linkedin_company_website)  
95 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Akio.Cx?

**["An amazing cloud-based call-center software!"](https://www.g2.com/survey_responses/akio-cx-review-5031485)**

**Rating:** 4.5/5.0 stars

_— Veeral O._

[Read full review](https://www.g2.com/survey_responses/akio-cx-review-5031485)

#### What Are G2 Users Discussing About Akio.Cx?

- [What is Akio.Cx used for?](https://www.g2.com/discussions/what-is-akio-cx-used-for)

### [Cisco Hosted Collaboration Solution](https://www.g2.com/products/cisco-hosted-collaboration-solution/reviews)

AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts

**Average Rating:** 4.0/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Cisco Hosted Collaboration Solution?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cisco Hosted Collaboration Solution?

- **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc)
- **Year Founded:** 1876
- **HQ Location:** Dallas, TX
- **Twitter:** @ATT  
876,351 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2fa4728477e8f8786d022d545a2466f49f7092896c35eae9774ae10aa4074034&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatt%2F&secure%5Burl_type%5D=linkedin_company_website)  
190,948 employees on LinkedIn®
- **Ownership:** NYSE: T

#### Who Uses This Product?

- **Company Size:** 50% Large, 33% Medium

#### What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **excellent voice quality** and multiple options of Cisco Hosted Collaboration Solution, making it highly favorable.
- Users enjoy the **variety of options** in Cisco Hosted Collaboration Solution, enhancing their overall collaboration experience.
- Users praise the **voice quality** of Cisco Hosted Collaboration Solution, noting its reliable and versatile performance.

#### What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution?

**["My name is Mudassir Zaidi. I'm working from trilocks technologies pvt."](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)**

**Rating:** 5.0/5.0 stars

_— Mudassir H._

[Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)

**["Cisco Hosted Collaboration Solution"](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)**

**Rating:** 4.0/5.0 stars

_— Burhan A._

[Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)

#### What Are G2 Users Discussing About Cisco Hosted Collaboration Solution?

- [Whats is Cisco HCS?](https://www.g2.com/discussions/cisco-hosted-collaboration-solution-whats-is-cisco-hcs)
- [Whats is Cisco HCS?](https://www.g2.com/discussions/whats-is-cisco-hcs)
- [What is hosted collaboration?](https://www.g2.com/discussions/what-is-hosted-collaboration)
- [What is Cisco collaboration platform?](https://www.g2.com/discussions/what-is-cisco-collaboration-platform)
- [What is Cisco Hosted collaboration Solution?](https://www.g2.com/discussions/what-is-cisco-hosted-collaboration-solution)

### [contactSPACE](https://www.g2.com/products/contactspace/reviews)

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Get in touch with the right customer at the right moment on the right channel, with contactSPACE Intelligent Outbound, while using auto diallers and productivity enhancement tools such as auto-wrap to maximise efficiency. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and take PCI-compliant phone payments with pcipayspace by contactSPACE.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind contactSPACE?

- **Seller:** [contactSPACE](https://www.g2.com/sellers/contactspace)
- **HQ Location:** St Leonards, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8ff276d8c778802e15a30c3d6fdeb0899aca9af98dae4c843a8f29b52818789&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4035656&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of contactSPACE?

**["Make the move to contactSPACE today!"](https://www.g2.com/survey_responses/contactspace-review-5071269)**

**Rating:** 4.5/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/contactspace-review-5071269)

#### What Are G2 Users Discussing About contactSPACE?

- [What is contactSPACE used for?](https://www.g2.com/discussions/contactspace-what-is-contactspace-used-for)
- [What is contactSPACE used for?](https://www.g2.com/discussions/what-is-contactspace-used-for)

### [HoduCC - Omnichannel Contact Center Software](https://www.g2.com/products/hoducc-omnichannel-contact-center-software/reviews)

HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate HoduCC - Omnichannel Contact Center Software?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind HoduCC - Omnichannel Contact Center Software?

- **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft)
- **Year Founded:** 2015
- **HQ Location:** Ahmedabad, IN
- **Twitter:** @hodusoft  
1,057 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e64f64013a57c7deca8609dd6f74477671ec34363accf27b0a1d423008d36006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhodusoft&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About HoduCC - Omnichannel Contact Center Software?

- [What is HoduCC - Omnichannel Contact Center Software used for?](https://www.g2.com/discussions/what-is-hoducc-omnichannel-contact-center-software-used-for)

### [Eloquant](https://www.g2.com/products/eloquant/reviews)

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Eloquant?

- **Seller:** [Eloquant](https://www.g2.com/sellers/eloquant)
- **Year Founded:** 2001
- **HQ Location:** Levallois-Perret, FR
- **Twitter:** @EloquantNews  
1,101 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d80b45cf26d257e2edc6c18afba62c5cd4ae5fca6f920025e21910e16ef808c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feloquant%2F&secure%5Burl_type%5D=linkedin_company_website)  
106 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Eloquant?

**["We use it everyday for our survey"](https://www.g2.com/survey_responses/eloquant-review-175415)**

**Rating:** 4.5/5.0 stars

_— Fred C._

[Read full review](https://www.g2.com/survey_responses/eloquant-review-175415)

#### What Are G2 Users Discussing About Eloquant?

- [What is Eloquant used for?](https://www.g2.com/discussions/what-is-eloquant-used-for)

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- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
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Below are the top-rated Contact Center Software with Cloud capabilities, as verified by G2’s Research team. Real users have identified Cloud as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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