# Best Contact Center Software with Cloud Capabilities - Page 4

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 349

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,500+ Authentic Reviews
- 349+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### Transifex

XTM Transifex offers AI-powered, continuous localization designed for translating your software, website, apps, and other digital touchpoints. It serves as a comprehensive solution for product, engineering, marketing, and localization teams, enabling the translation and updating of software interfaces, websites, and digital content in real-time as changes occur. By integrating localization into the development and content creation processes, Transifex eliminates the traditional batch-based approach, allowing for a more streamlined and efficient workflow. The platform is particularly beneficial for organizations that manage frequently changing software and web content, such as application user interfaces, marketing websites, customer-facing portals, and online documentation. Traditional localization methods often involve manual file exports and delayed translation cycles, which can lead to discrepancies between translated content and the source updates. XTM Transifex addresses these challenges by automating content synchronization, enabling near real-time delivery of translations, and ensuring that localization keeps pace with ongoing development. For software localization, XTM Transifex integrates seamlessly with code repositories and development workflows. This integration allows new or updated strings to be automatically sent for translation and returned without manual intervention, supporting agile and continuous release cycles. This capability significantly reduces the operational burden on engineering teams, allowing them to focus on development rather than localisation logistics. In the realm of website and marketing localisation, Transifex connects with various content management systems and web frameworks, simplifying the translation of web pages, navigation, metadata, and customer-facing copy. This functionality is particularly advantageous for marketing teams that require rapid multilingual updates to maintain consistency across different markets. The platform’s ability to facilitate quick publishing of translated content ensures that organisations can effectively engage with diverse audiences without delay. XTM Transifex also offers robust collaboration features that enhance the localisation process. These include translation memory, terminology management, and review workflows, which support translators, reviewers, and localisation managers in maintaining linguistic consistency and quality across both technical and marketing content. By providing these tools, XTM Transifex enables teams to operate efficiently while ensuring high standards in their translations. As part of the broader XTM localization platform, Transifex allows organizations to combine continuous localization with translation management and visual context tools when necessary. This integration further enhances its value proposition, making it an ideal choice for product teams, engineering teams, marketing teams, and localization professionals seeking scalable localization solutions in high-change environments.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-13T04%3A18%3A04Z&secure%5Bdisplayable_resource_id%5D=561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=15606&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15606&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ff%2Fcloud%3Ffilters%255BDeployment%255D%255B%255D%3D394%26page%3D4&secure%5Btoken%5D=c53ee3dbeadd731bcab98009ea97b1b31d55b65352e29eb88131a0aa5839941c&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ03jf7gc0&secure%5Burl_type%5D=book_demo)

### [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

**Average Rating:** 4.3/5.0

**Total Reviews:** 233

#### How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

- **Seller:** [Exotel](https://www.g2.com/sellers/exotel)
- **Year Founded:** 2011
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @Exotel  
2,937 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f097361bfc66bd8a844a2a734e05a9299bb5a030c528211507a03aebdf7f4ac5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2433287%2F&secure%5Burl_type%5D=linkedin_company_website)  
748 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist, Assistant Manager
- **Top Industries:** Education Management, Financial Services
- **Company Size:** 49% Medium, 31% Large

#### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration.
- Users appreciate the **comprehensive feature stack** of Ameyo, enabling efficient management of customer interactions from anywhere.
- Users praise the **efficiency** of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features.
- Users value the **smooth integration with CRM tools** , enhancing data synchronization and improving overall customer interaction efficiency.
- Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and satisfaction.

##### Cons

- Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs.
- Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams, affecting initial experiences.
- Users often face a **learning curve** with Ameyo, especially when navigating its complex features and configurations.
- Users experience **slow loading** times during heavy traffic, affecting efficiency when accessing reports and features.
- Users find the **interface overwhelming** due to the multitude of features, complicating navigation and setup for newcomers.

#### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

**["It's amazing"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)**

**Rating:** 5.0/5.0 stars

_— Karan P._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)

**["Effortless Calling and Customer Support with Ameyo"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)**

**Rating:** 4.5/5.0 stars

_— Priyanshu D._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)

#### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

- [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment

### [Ytel](https://www.g2.com/products/ytel/reviews)

Efficiently contact leads and increase answer rates with Ytel's sales dialer software, Branded Caller ID, embeddable webphone, and workflows. Easily add call and text functionality into your CRM with Ytel's embeddable webphone. Omnichannel Communication. Built for Business. Programmable SMS. 100% Cloud Based and rated #1 in support for 2022.

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Ytel?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ytel?

- **Seller:** [Sharpen Technologies](https://www.g2.com/sellers/sharpen-technologies)
- **Year Founded:** 2011
- **HQ Location:** Indianapolis, IN
- **Twitter:** @Sharpentech  
1,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d71671e0766b8ba3885ea27f741fa8301b0667d2a0cbd9ac054d139ee397fba4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2995040%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 59% Small, 29% Medium

#### What Do G2 Reviewers Say About Ytel?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Ytel, finding it user-friendly and quick to learn for everyone.
- Users praise Ytel's **exceptional customer support** , enhancing their experience and providing timely assistance whenever needed.
- Users highlight the **efficiency** of Ytel, praising its user-friendly interface and quick adaptability for changes.
- Users find Ytel's **implementation ease** remarkable, allowing swift adaptations and a user-friendly experience over years of use.

##### Cons

- Users report occasional **lagging issues** during extended use, though restarts quickly resolve the problem.

#### What Are Recent G2 Reviews of Ytel?

**["Ytel review"](https://www.g2.com/survey_responses/ytel-review-9897512)**

**Rating:** 5.0/5.0 stars

_— Victor L._

[Read full review](https://www.g2.com/survey_responses/ytel-review-9897512)

**["Ytel - The best dialer that a call center could ask for!!!"](https://www.g2.com/survey_responses/ytel-review-9096408)**

**Rating:** 5.0/5.0 stars

_— Derrel R._

[Read full review](https://www.g2.com/survey_responses/ytel-review-9096408)

### [Ring.io](https://www.g2.com/products/ring-io-ring-io/reviews)

Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io helps you build sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster.

**Average Rating:** 4.5/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate Ring.io?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ring.io?

- **Seller:** [Ring.io](https://www.g2.com/sellers/ring-io)
- **Year Founded:** 2009
- **HQ Location:** Herndon, VA
- **Twitter:** @ringIO  
907 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c389be3336b7071b9cd2f9c4d995030e0add4b815617cb4ac330c8c3386d276a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F943286%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Ring.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Ring.io, making high volume calling and note-taking efficient and seamless.
- Users find the **helpful admin tools** of Ring.io invaluable for efficient management and improved sales performance.
- Users praise **easy integrations** with CRM, enhancing usability and streamlining caller management from any device.
- Users value the **seamless CRM integration** of Ring.io, enhancing monitoring and follow-up capabilities effortlessly.
- Users value the **seamless CRM integration** of Ring.io, enhancing their workflow and caller management efficiency.

##### Cons

- Users experience occasional **call issues** with glitches in the web phone app and live monitor, though fixes are prompt.
- Users are disappointed by the **missing features** like text messaging and call transcription options in Ring.io.
- Users experience occasional **software bugs** in Ring.io, particularly with the web app and power dialer features.
- Users experience **glitches in chat functionality** and issues with sending/receiving photos and messages on Ring.io.
- Users experience **glitches and limited messaging options** on the Ring.io app, impacting their overall functionality.

#### What Are Recent G2 Reviews of Ring.io?

**["i love Ring.Io for all my sales calls"](https://www.g2.com/survey_responses/ring-io-review-11299789)**

**Rating:** 5.0/5.0 stars

_— Dylan N._

[Read full review](https://www.g2.com/survey_responses/ring-io-review-11299789)

**["Ring.io Experience"](https://www.g2.com/survey_responses/ring-io-review-11608123)**

**Rating:** 5.0/5.0 stars

_— kyle s._

[Read full review](https://www.g2.com/survey_responses/ring-io-review-11608123)

#### What Are G2 Users Discussing About Ring.io?

- [What is Ring.io used for?](https://www.g2.com/discussions/what-is-ring-io-used-for) - 2 comments

### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews)

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

**Average Rating:** 4.1/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Avaya Contact Center?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya Contact Center?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Telecom engineer
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 52% Large, 34% Medium

#### What Do G2 Reviewers Say About Avaya Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications.
- Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management.
- Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting.
- Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere.
- Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features.

##### Cons

- Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center.
- Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations.
- Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes.
- Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations.
- Users often experience **authentication errors and static line issues** that disrupt communication and efficiency.

#### What Are Recent G2 Reviews of Avaya Contact Center?

**["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)**

**Rating:** 5.0/5.0 stars

_— Gandhi S._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)

**["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)**

**Rating:** 4.0/5.0 stars

_— Athena M._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)

### [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews)

Detect. Correct. Connect.
 With over 45 million flags identified to date, Caller ID Reputation® (CIDR) is the industry's original and only fully integrated call optimization tool offering a reputation monitoring and remediation platform. CIDR is partnered with more data providers than any other service and provides a comprehensive platform that offers organizations visibility into how their outbound calls are labeled, powered by data from major carriers, analytics engines, and call-blocking apps across both Android and iOS. By continuously scanning at regular intervals, CIDR helps businesses optimize outbound success and customer experience (CX) by identifying, understanding, and addressing caller ID reputation issues from dial to answer. Backed by data, built for compliance, and trusted by carriers, CIDR offers lead list screening, automated flag monitoring and remediation, customizable analytics dashboards, and daily alerts for holistic and proactive reputation management.
 Learn more at Calleridreputation.com.

**Average Rating:** 4.7/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Caller ID Reputation?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Caller ID Reputation?

- **Seller:** [Caller ID Reputation](https://www.g2.com/sellers/caller-id-reputation)
- **Company Website:** www.calleridreputation.com
- **Year Founded:** 2018
- **HQ Location:** Newport Beach, California
- **Twitter:** @CallerIDRep  
88 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b33f8d67cc834fe99098c2e67490f72db780eb48529d41ae180b8412bc2823c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28397574&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Real Estate
- **Company Size:** 60% Small, 23% Medium

#### What Are Recent G2 Reviews of Caller ID Reputation?

**["Clear Visibility Into Caller ID Reputation Across Networks"](https://www.g2.com/survey_responses/caller-id-reputation-review-13252616)**

**Rating:** 5.0/5.0 stars

_— Gheorghiu A._

[Read full review](https://www.g2.com/survey_responses/caller-id-reputation-review-13252616)

**["Essential Tool for Compliance and Efficiency"](https://www.g2.com/survey_responses/caller-id-reputation-review-12622333)**

**Rating:** 5.0/5.0 stars

_— Michael M._

[Read full review](https://www.g2.com/survey_responses/caller-id-reputation-review-12622333)

### [Freshcaller](https://www.g2.com/products/freshcaller/reviews)

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 127

#### How Do G2 Users Rate Freshcaller?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Freshcaller?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 69% Small, 25% Medium

#### What Do G2 Reviewers Say About Freshcaller?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use.
- Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses.
- Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication.
- Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive.
- Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience.

##### Cons

- Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality.
- Users feel the **lack of detailed contact information** hampers effective communication and follow-up management.
- Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes.
- Users feel the lack of **detailed contact information** limits their ability to manage calls effectively.
- Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly.

#### What Are Recent G2 Reviews of Freshcaller?

**["Simple UI with Efficient Call Management"](https://www.g2.com/survey_responses/freshcaller-review-12099955)**

**Rating:** 5.0/5.0 stars

_— Mohd Saif S._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955)

**["Freashworks has been extremely instrumental in increasing agent level productivity."](https://www.g2.com/survey_responses/freshcaller-review-11346046)**

**Rating:** 5.0/5.0 stars

_— Abhishek M._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046)

#### What Are G2 Users Discussing About Freshcaller?

- [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for)

### [Intermedia Contact Center](https://www.g2.com/products/intermedia-contact-center/reviews)

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

**Average Rating:** 4.3/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Intermedia Contact Center?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.1/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Intermedia Contact Center?

- **Seller:** [Intermedia](https://www.g2.com/sellers/intermedia)
- **Year Founded:** 1993
- **HQ Location:** Sunnyvale, California
- **Twitter:** @intermedia\_net  
4,556 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae84c30d3174c5684d4b4f977654a5d932d3dc583d3fb1fa14ded70e0e870b67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8903%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,410 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 44% Medium, 32% Large

#### What Are Recent G2 Reviews of Intermedia Contact Center?

**["Intermedia Contact Center represents a truly unified communications environment"](https://www.g2.com/survey_responses/intermedia-contact-center-review-6663788)**

**Rating:** 4.5/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/intermedia-contact-center-review-6663788)

**["VoIP the way to go"](https://www.g2.com/survey_responses/intermedia-contact-center-review-7011030)**

**Rating:** 4.5/5.0 stars

_— susan A._

[Read full review](https://www.g2.com/survey_responses/intermedia-contact-center-review-7011030)

#### What Are G2 Users Discussing About Intermedia Contact Center?

- [What is Intermedia Contact Center (formerly Telax) used for?](https://www.g2.com/discussions/what-is-intermedia-contact-center-formerly-telax-used-for)

### [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

**Average Rating:** 4.5/5.0

**Total Reviews:** 308

#### How Do G2 Users Rate Zendesk Contact Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.1/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zendesk Contact Center?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Lead
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 28% Small

#### What Do G2 Reviewers Say About Zendesk Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zendesk Contact Center to be **easy to use and set up** , streamlining customer interactions for effective support.
- Users value the **efficient omnichannel support** of Zendesk, integrating various customer interactions into one cohesive experience.
- Users find Zendesk Contact Center to have a **user-friendly interface and seamless omnichannel capabilities** , enhancing overall efficiency and satisfaction.
- Users value the **omnichannel experience** of Zendesk Contact Center, enjoying seamless communication and insightful reporting tools.
- Users appreciate the **omnichannel support** of Zendesk, streamlining customer interactions and enhancing team collaboration for efficient service.

##### Cons

- Users struggle with **inefficient workflows** , as inconsistent SLAs and unpredictable ticket behavior hinder effective performance tracking.
- Users face **workflow disruptions** due to inconsistent SLAs and performance tracking, complicating everyday operations.
- Users struggle with **inefficiency** , citing inconsistent workflows and the cumbersome size of the Zendesk Contact Center plugin.
- Users express a need for **missing notification features** , impacting their responsiveness and overall ticket management experience.
- Users find Zendesk Contact Center's **process complexity** a hurdle, leading to inconsistent workflows and a challenging learning curve.

#### What Are Recent G2 Reviews of Zendesk Contact Center?

**["Powerful for workflows and automation, but reporting and admin setup can be frustrating"](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)**

**Rating:** 4.5/5.0 stars

_— Sebastian E._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)

**["Seamless Omnichannel Communication with Zendesk"](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)**

**Rating:** 4.5/5.0 stars

_— Christos F._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)

#### What Are G2 Users Discussing About Zendesk Contact Center?

- [What is Klaus used for?](https://www.g2.com/discussions/what-is-klaus-used-for)

### [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews)

Modernize your customer and employee experience in place by embedding voice, SMS, WhatsApp, and email into the apps you already use. Twilio Flex orchestrates interactions across channels, AI-driven automation, and human agents so conversations stay connected and context stays intact. Human agents get a complete view of every interaction without switching between tools or piecing together fragmented data. With a composable architecture and User + Usage pricing, you only pay for what you use and control how you build and scale customer experiences.

**Average Rating:** 4.1/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Twilio Flex?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Twilio Flex?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®
- **Ownership:** NYSE: TWLO

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 39% Medium, 28% Small

#### What Do G2 Reviewers Say About Twilio Flex?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy integration** of Twilio Flex with existing tools, enhancing efficiency and customization capabilities.
- Users value the **seamless integrations** in Twilio Flex, enhancing efficiency and customization in their contact center operations.
- Users praise the **seamless chat integration** in Twilio Flex, enhancing efficiency and user experience in contact centers.
- Users praise the **seamless chat integration** in Twilio Flex, enhancing efficiency and user experience within the contact center.
- Users admire the **high customizability** of Twilio Flex, enabling tailored solutions for their specific contact center needs.

##### Cons

- Users find Twilio Flex's **limited features** challenging, requiring extensive customization and technical support for effective use.
- Users find the **missing functionality** in Twilio Flex challenging, needing significant customization and technical support for optimal use.
- Users find Twilio Flex's **complex features** challenging, needing significant technical support and customization for effective implementation.
- Users find Twilio Flex's **complexity** challenging, requiring considerable technical support and customization for effective use.
- Users find that the **complex processes** in Twilio Flex demand extensive technical support and customization efforts.

#### What Are Recent G2 Reviews of Twilio Flex?

**["Twilio Flex: Easy, Cost-Effective Softphone with Helpful Support"](https://www.g2.com/survey_responses/twilio-flex-review-12458273)**

**Rating:** 4.0/5.0 stars

_— Ashton P._

[Read full review](https://www.g2.com/survey_responses/twilio-flex-review-12458273)

**["Versatile and Customizable, but Requires Technical Investment"](https://www.g2.com/survey_responses/twilio-flex-review-5060854)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/twilio-flex-review-5060854)

#### What Are G2 Users Discussing About Twilio Flex?

- [How good is twilio?](https://www.g2.com/discussions/how-good-is-twilio)
- [How much is twilio Flex?](https://www.g2.com/discussions/how-much-is-twilio-flex)
- [What is twilio Flex?](https://www.g2.com/discussions/what-is-twilio-flex)
- [What is twilio flex used for?](https://www.g2.com/discussions/what-is-twilio-flex-used-for)

### [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews)

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

**Average Rating:** 4.8/5.0

**Total Reviews:** 853

#### How Do G2 Users Rate Kixie PowerCall & SMS?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Kixie PowerCall & SMS?

- **Seller:** [Kixie](https://www.g2.com/sellers/kixie)
- **Company Website:** www.kixie.com
- **Year Founded:** 2013
- **HQ Location:** Los Angeles, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f73597f62440335e508fc091774d33ef16a5dbd8dd441fb9d834dd15fcb96dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3556757%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Financial Services, Marketing and Advertising
- **Company Size:** 83% Small, 16% Medium

#### What Do G2 Reviewers Say About Kixie PowerCall & SMS?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Kixie PowerCall & SMS to be **incredibly easy to use** , enhancing productivity with seamless CRM integration.
- Users find the **helpfulness of Kixie’s support team** invaluable for quick resolutions and improved productivity.
- Users appreciate the **excellent customer support** from Kixie, particularly highlighting quick and helpful responses from their team.
- Users find Kixie PowerCall & SMS a **time-saving tool** , streamlining outbound sales with efficient dialing and integration.
- Users praise the **automation capabilities** of Kixie PowerCall & SMS, streamlining communication and enhancing efficiency significantly.

##### Cons

- Users feel the **call issues** hinder their ability to manage communications effectively during power dialing sessions.
- Users highlight **number issues** with Kixie, such as lack of call history and spam notifications affecting usability.
- Users find **contact management lacks intuitive navigation** and suffers from syncing delays and limited visibility of call history.
- Users find the **missing ringless voicemail drop** and limited reporting features to detract from Kixie PowerCall & SMS experience.
- Users report **connection issues** with Kixie PowerCall & SMS, affecting integration and reliability during usage.

#### What Are Recent G2 Reviews of Kixie PowerCall & SMS?

**["With Kixie my cold calls get answered consistently. Highly recommend"](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)**

**Rating:** 5.0/5.0 stars

_— Johno O._

[Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)

**["Streamlined Outreach with Seamless CRM Integration"](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)**

**Rating:** 4.0/5.0 stars

_— Adil Mohammad Salim S._

[Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)

#### What Are G2 Users Discussing About Kixie PowerCall & SMS?

- [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for)

### [Dixa](https://www.g2.com/products/dixa/reviews)

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

**Average Rating:** 4.2/5.0

**Total Reviews:** 380

#### How Do G2 Users Rate Dixa?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dixa?

- **Seller:** [Dixa](https://www.g2.com/sellers/dixa)
- **Year Founded:** 2015
- **HQ Location:** Copenhagen, Capital Region
- **Twitter:** @DixaApp  
2,708 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22b0d008d855f83a6526193189c4d49574d61e3d4938caf9b7568370fbf47afb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10072046%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Agent
- **Top Industries:** Retail, Leisure, Travel & Tourism
- **Company Size:** 53% Medium, 43% Small

#### What Do G2 Reviewers Say About Dixa?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions.
- Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels.
- Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly.
- Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient.
- Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time.

##### Cons

- Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration.
- Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability.
- Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support.
- Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features.
- Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities.

#### What Are Recent G2 Reviews of Dixa?

**["Fantastic software, onboarding, customer service and overall experience!"](https://www.g2.com/survey_responses/dixa-review-11206297)**

**Rating:** 5.0/5.0 stars

_— Sofie G._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11206297)

**["Streamlined omnichannel support with room to grow"](https://www.g2.com/survey_responses/dixa-review-11702730)**

**Rating:** 4.0/5.0 stars

_— Rodrigo M._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11702730)

#### What Are G2 Users Discussing About Dixa?

- [What is Dixa used for?](https://www.g2.com/discussions/what-is-dixa-used-for)

### [Bright Pattern](https://www.g2.com/products/bright-pattern/reviews)

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate Bright Pattern?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Bright Pattern?

- **Seller:** [Bright Pattern](https://www.g2.com/sellers/bright-pattern)
- **Year Founded:** 2010
- **HQ Location:** San Bruno, CA
- **Twitter:** @BrightPatternUS  
2,291 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0b32e98441378cfa509a2dbfdbabc40ef74b1e2ea35067ec27291ee875326945&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbright-pattern-inc-&secure%5Burl_type%5D=linkedin_company_website)  
104 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 45% Medium, 34% Small

#### What Do G2 Reviewers Say About Bright Pattern?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate that Bright Pattern offers all necessary tools for **comprehensive call center data management** in one place.
- Users value the **comprehensive features** of Bright Pattern, which fully support effective call center management.

#### What Are Recent G2 Reviews of Bright Pattern?

**["Great for Scalability."](https://www.g2.com/survey_responses/bright-pattern-review-10062882)**

**Rating:** 4.0/5.0 stars

_— Jamie H._

[Read full review](https://www.g2.com/survey_responses/bright-pattern-review-10062882)

**["Effective Reporting with Easy Onboarding, But Needs UI Improvements"](https://www.g2.com/survey_responses/bright-pattern-review-13196666)**

**Rating:** 4.0/5.0 stars

_— Kamal A._

[Read full review](https://www.g2.com/survey_responses/bright-pattern-review-13196666)

#### What Are G2 Users Discussing About Bright Pattern?

- [What improvements would you recommend for Bright Pattern to better meet your contact center needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-bright-pattern-to-better-meet-your-contact-center-needs) - 1 comment
- [How do you use Bright Pattern?](https://www.g2.com/discussions/how-do-you-use-bright-pattern)
- [What is the use of Bright Pattern?](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) - 1 comment
- [What is cloud based contact center?](https://www.g2.com/discussions/what-is-cloud-based-contact-center) - 1 comment
- [What does Bright Pattern do?](https://www.g2.com/discussions/what-does-bright-pattern-do)

### [Aspect Unified IP Contact Center](https://www.g2.com/products/aspect-unified-ip-contact-center/reviews)

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

**Average Rating:** 4.3/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Aspect Unified IP Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aspect Unified IP Contact Center?

- **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc)
- **Year Founded:** 1973
- **HQ Location:** Atlanta, US
- **Twitter:** @Alvaria\_Inc  
278 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f1edf4b24d7f2d865c19df4621a6f3c98a62fad2a5c652cb9fa9344c977c8ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvaria-inc&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 63% Large, 37% Medium

#### What Are Recent G2 Reviews of Aspect Unified IP Contact Center?

**["Alvaria UIP review"](https://www.g2.com/survey_responses/aspect-unified-ip-review-668798)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/aspect-unified-ip-review-668798)

**["Best Outbound Contact Center Platform"](https://www.g2.com/survey_responses/aspect-unified-ip-contact-center-review-7107188)**

**Rating:** 5.0/5.0 stars

_— Ye Y._

[Read full review](https://www.g2.com/survey_responses/aspect-unified-ip-contact-center-review-7107188)

#### What Are G2 Users Discussing About Aspect Unified IP Contact Center?

- [What is Aspect Unified IP Contact Center used for?](https://www.g2.com/discussions/what-is-aspect-unified-ip-contact-center-used-for)

### [Adversus](https://www.g2.com/products/adversus/reviews)

Adversus is a Danish software company founded in 2015 and headquartered in Aarhus, Denmark. We build cloud-based outbound sales software for teams that rely on the phone as a primary revenue channel. Our platform supports over 20 million calls every month across more than 150 countries. Adversus gives sales teams the tools to run structured outbound calling operations at scale. Core features include automated and power dialing, real-time campaign dashboards, call recording, live agent monitoring, built-in compliance controls, and flexible CRM integrations. Managers get a live view of what every rep is doing, how campaigns are converting, and where performance is lagging, all from a single platform. Outbound sales teams typically lose productivity to manual dialing, inconsistent rep activity, and limited visibility into what is actually happening on the floor. Adversus solves this by automating the parts of the workflow that slow reps down while giving managers the oversight they need to coach effectively and run campaigns with confidence. With over 194,000 successes generated for customers every month, the results show up in the numbers.

**Average Rating:** 4.8/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Adversus?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Adversus?

- **Seller:** [Adversus](https://www.g2.com/sellers/adversus)
- **Year Founded:** 2015
- **HQ Location:** Aarhus C, Midtjylland
- **Twitter:** @adversus  
8 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1afc8f7ebb0655cdd29d9b2b6b5bda31e69170db85b8183fa10f4f8e53501abc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fadversus%2F&secure%5Burl_type%5D=linkedin_company_website)  
77 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Marketing and Advertising
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About Adversus?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Adversus, enhancing lead management and pipeline maintenance effectively.
- Users value the **effective lead management** of Adversus, ensuring timely calls and smooth pipeline maintenance.
- Users value the **CRM integration** that simplifies lead management and enhances pipeline maintenance.
- Users value the **exceptional customer support** of Adversus, enhancing their lead management and pipeline maintenance experience.
- Users highlight the **ease of use** of Adversus for managing leads and maintaining an efficient pipeline.

##### Cons

- Users feel that **inbound call handling** in Adversus needs significant improvements for a smoother experience.

#### What Are Recent G2 Reviews of Adversus?

**["Very satisfied and quick good support"](https://www.g2.com/survey_responses/adversus-review-9517581)**

**Rating:** 5.0/5.0 stars

_— Emil J._

[Read full review](https://www.g2.com/survey_responses/adversus-review-9517581)

**["Very useful dialer system to maximize efficiency"](https://www.g2.com/survey_responses/adversus-review-10916722)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/adversus-review-10916722)

#### What Are G2 Users Discussing About Adversus?

- [What is Adversus used for?](https://www.g2.com/discussions/what-is-adversus-used-for)

### [CoreMedia](https://www.g2.com/products/coremedia/reviews)

CoreMedia is a composable Digital Experience Platform (DXP) designed to help enterprises create and manage personalized, omnichannel customer experiences across various platforms. This includes websites, mobile applications, chatbots, messaging services, and even human-assisted interactions through video or phone. By offering a comprehensive solution, CoreMedia enables businesses to engage their customers effectively at every touchpoint, ensuring a seamless experience regardless of the channel used. The CoreMedia Experience Platform is anchored by a hybrid headless Content Management System (CMS) that integrates content management with real-time data and brand-aware artificial intelligence. This innovative architecture allows organizations to leverage intelligent automation and user-level personalization, facilitating marketing efforts at scale while ensuring global content delivery. The platform's flexibility also supports localization to meet regional needs, all managed through a single, user-friendly interface. This capability is particularly beneficial for enterprises looking to maintain a consistent brand voice while catering to diverse customer preferences. CoreMedia is trusted by notable brands such as Henkel, Deutsche Telekom, and MASORANGE, demonstrating its effectiveness in bridging online and offline experiences. The platform combines AI-driven tools with human interaction to support customers throughout their journey, enhancing engagement and satisfaction. By automating routine tasks and optimizing content operations, CoreMedia allows teams to manage their digital experiences more efficiently while retaining control over their content strategies. One of the key features of CoreMedia is its built-in AI capabilities, which adapt interactions in real time based on user behavior and preferences. This not only streamlines content management processes but also enhances the overall customer experience by providing timely and relevant information. Additionally, the platform's ability to integrate seamlessly into existing technology stacks offers organizations full flexibility in deployment options, whether on-premise, in a private or public cloud, or through a Software as a Service (SaaS) model. This adaptability makes CoreMedia a valuable asset for enterprises aiming to enhance their digital presence and drive customer engagement across multiple channels.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate CoreMedia?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CoreMedia?

- **Seller:** [CoreMedia](https://www.g2.com/sellers/coremedia)
- **Company Website:** www.coremedia.com
- **Year Founded:** 1996
- **HQ Location:** Hamburg, Germany
- **Twitter:** @CoreMedia  
1,756 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6f2bab83d4373ce952f16ac7086d2e499fdb1f561d01eb0ad0f2bbacf3de3b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcoremedia-ag%2F&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Apparel & Fashion
- **Company Size:** 44% Large, 28% Medium

#### What Do G2 Reviewers Say About CoreMedia?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CoreMedia, making it accessible for both developers and non-developers alike.
- Users highly value CoreMedia's **seamless integration capabilities** , enhancing its functionality across various essential systems and tools.
- Users value the **robust content management capabilities** of CoreMedia, appreciating its flexibility and seamless integration.
- Users value the **customizability** of CoreMedia, enabling configurations that meet diverse customer demands effectively.
- Users value the **customization options** in CoreMedia, allowing tailored configurations to meet diverse customer needs efficiently.

##### Cons

- Users find the **steep learning curve** of CoreMedia challenging, requiring extensive onboarding to become proficient.
- Users face **complexity issues** with CoreMedia, experiencing steep learning curves and unintuitive interface challenges.
- Users find the **complex features** of CoreMedia make it hard to navigate and can increase costs unexpectedly.
- Users face a **steep learning curve** with CoreMedia, requiring significant time and effort to master the complexities.
- Users highlight **difficult usability** in CoreMedia, citing a non-intuitive interface and cumbersome workflows that hinder efficiency.

#### What Are Recent G2 Reviews of CoreMedia?

**["Agile and reliable platform for customer communications"](https://www.g2.com/survey_responses/coremedia-review-12510655)**

**Rating:** 4.5/5.0 stars

_— Daniel A._

[Read full review](https://www.g2.com/survey_responses/coremedia-review-12510655)

**["Close and human support: always available and highly recommended"](https://www.g2.com/survey_responses/coremedia-review-12593368)**

**Rating:** 4.5/5.0 stars

_— Jaime F._

[Read full review](https://www.g2.com/survey_responses/coremedia-review-12593368)

#### What Are G2 Users Discussing About CoreMedia?

- [What is CoreMedia used for?](https://www.g2.com/discussions/what-is-coremedia-used-for)

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Below are the top-rated Contact Center Software with Cloud capabilities, as verified by G2’s Research team. Real users have identified Cloud as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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