# Mejor Software de Centro de Contacto para Empresas

## How Many Software de Centro de Contacto Products Does G2 Track?

**Total Products under this Category:** 346

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Software de Centro de Contacto Products?

**Por qué puedes confiar en las clasificaciones de software de G2:**

- 30 Analistas y Expertos en Datos
- 47,300+ Reseñas auténticas
- 346+ Productos
- Clasificaciones Imparciales

Las clasificaciones de software de G2 se basan en reseñas de usuarios verificadas, moderación rigurosa y una metodología de investigación consistente mantenida por un equipo de analistas y expertos en datos. Cada producto se mide utilizando los mismos criterios transparentes, sin colocación pagada ni influencia del proveedor. Aunque las reseñas reflejan experiencias reales de los usuarios, que pueden ser subjetivas, ofrecen información valiosa sobre cómo funciona el software en manos de profesionales. Juntos, estos aportes impulsan el G2 Score, una forma estandarizada de comparar herramientas dentro de cada categoría.

## G2 Grid® for Software de Centro de Contacto
 ![G2 Grid® for Software de Centro de Contacto plotting products by satisfaction and market presence](https://www.g2.com/es/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=39227&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=4872&focus%5B%5D=107303)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, UJET, RingCentral Contact Center, Talkdesk, Aircall, y ZIWO.

Underlying data: [Grid® JSON](https://www.g2.com/es/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ujet&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=aircall&focus%5B%5D=ziwo&segment=enterprise)

**Sponsored**

### Procedureflow

Procedureflow transforma procedimientos operativos complejos en flujos de trabajo visuales estructurados que las personas y los agentes de IA pueden seguir en tiempo real. Los equipos reciben orientación paso a paso en el flujo de trabajo, mientras que los agentes de IA acceden a conocimiento estructurado y gobernado a través de APIs. Procedureflow se integra con sistemas empresariales para ofrecer orientación directamente donde ocurre el trabajo y proporcionar información sobre la adopción de procesos, ejecución y rendimiento operativo. Procedureflow es la infraestructura de conocimiento de IA para la ejecución guiada: visual por diseño, gobernada por defecto y legible por máquina desde el primer día. Diseñado para operaciones reguladas y de alto riesgo en servicios financieros, seguros, servicios públicos, atención médica, gobierno y comercio minorista, Procedureflow ayuda a las organizaciones a estandarizar la ejecución a gran escala. El resultado es una incorporación más rápida, operaciones listas para auditoría, reducción del riesgo operativo y una única fuente de verdad gobernada tanto para humanos como para IA. No más PDFs estáticos, wikis desactualizados o respuestas alucinadas para el trabajo que más importa. Resultados comprobados en más de 120 organizaciones.

[Visitar sitio web](https://www.g2.com/es/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-05T12%3A23%3A39Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fes%2Fcategories%2Fcontact-center%2Fenterprise&secure%5Btoken%5D=c8a0a9f3c8606a92890bdb12408796d91e91f8db169a8b3cedb356b44a77390d&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides omnichannel customer support and proactive service capabilities by leveraging Agentforce and Data Cloud on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human intervention by handing off complex cases only when necessary. Agentforce Service addresses service team productivity and customer satisfaction challenges by embedding AI into the flow of work. The software supports 24/7 cross-channel service, proactive support using product and asset data, and integrations across the Salesforce ecosystem to accelerate growth.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,969

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 7.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX is a software designed to transform customer experience by connecting insights across teams, tools, and interactions across every digital and voice channel. The software provides smart automation, predictive AI routing, real-time dashboards, and omnichannel engagement by leveraging a composable cloud-native platform with hundreds of packaged integrations. It automates customer journey outcomes and reduces resolution time by routing interactions to the right resource at the right moment. Genesys Cloud CX addresses the challenge of disconnected customer conversations by unifying chat, email, text, social media, and voice into a single all-in-one platform. The software supports contact centers of all sizes with rapid deployment, weekly innovation updates, and third-party integrations that extend its capabilities across any channel.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,058 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [UJET](https://www.g2.com/products/ujet/reviews)

UJET is a software designed to redefine customer experience through AI-powered contact center innovation with a mobile-first and multimodal approach. The software provides agent empowerment tools, optimized customer journeys, and actionable operational insights by leveraging a cloud-native, CRM-first architecture that prioritizes data security without storing PII. It automates customer interactions across the full journey and reduces friction through AI embedded across every contact center operation. UJET addresses the challenge of fragmented, outdated contact center infrastructure by delivering a scalable, future-proof platform built for the AI-driven world. The software supports mid-market and enterprise businesses in consumer services and telecommunications with exceptional interactions, smarter decision-making, and accelerated growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,101

#### How Do G2 Users Rate UJET?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UJET?

- **Seller:** [UJET](https://www.g2.com/sellers/ujet)
- **Company Website:** www.ujet.cx
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @UJETcx  
1,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d41f7c6196ea9874e957ea2b4ceeca49a258e30f8cf40f2f5d9bd20c7a1e3f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18051573%2F&secure%5Burl_type%5D=linkedin_company_website)  
340 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Agent
- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 57% Medium, 34% Large

#### What Do G2 Reviewers Say About UJET?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features.
- Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting.
- Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations.
- Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities.
- Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity.

##### Cons

- Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience.
- Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times.
- Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays.
- Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity.
- Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow.

#### What Are Recent G2 Reviews of UJET?

**["Powerful CCaaS Integrations and Omnichannel Support with AI Features"](https://www.g2.com/survey_responses/ujet-review-12548405)**

**Rating:** 4.0/5.0 stars

_— Rupesh k._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12548405)

**["UJET Streamlines Customer Interactions and Boosts Productivity"](https://www.g2.com/survey_responses/ujet-review-12696463)**

**Rating:** 4.5/5.0 stars

_— Hariharan K._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12696463)

#### What Are G2 Users Discussing About UJET?

- [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments

### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

**Average Rating:** 4.1/5.0

**Total Reviews:** 212

#### How Do G2 Users Rate RingCentral Contact Center?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 47% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management.
- Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams.
- Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication.
- Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience.
- Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options.

##### Cons

- Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral.
- Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively.
- Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges.
- Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively.
- Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["RingCentral Contact Center Changed How I Pick Up Conversations Instead of Restarting Them"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)

**["Easy-to-use Omnivhannel Platform with reliable Call Quality."](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation (CXA) platform. The software provides autonomous, multi-agent AI orchestration and real-time actionable knowledge by leveraging the Talkdesk Data Cloud, which ingests transcripts, call recordings, case notes, and CRM records. It automates fragmented, human-coordinated workflows and reduces operational complexity through a virtuous cycle of Discover, Build, Orchestrate, and Measure. Talkdesk addresses enterprise CX modernization challenges by enabling AI agents to operate with full context without requiring a full platform replacement. The software supports cross-industry and industry-specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue and reduce costs.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,475

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams.
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency.

##### Cons

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations.
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066)

**["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)**

**Rating:** 4.0/5.0 stars

_— Jacqueline T._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Aircall](https://www.g2.com/products/aircall/reviews)

Aircall is a software designed to unify voice, SMS, WhatsApp, and social media channels into a single AI-powered platform for customer conversations. The software provides bi-directional CRM and helpdesk data syncing and actionable conversation insights by leveraging AI and integrations across 250+ business applications. It automates call routing and repetitive tasks and reduces the manual busywork that diverts sales and support teams from customer relationships. Aircall addresses the challenge of fragmented communication stacks by bringing all channels and tools into one connected platform. The software supports sales acceleration, customer support operations, and CRM integrations for over 22,000 businesses globally.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,602

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)**

**Rating:** 5.0/5.0 stars

_— mark.reed@abaxhealth.com R._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13051826)

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [ZIWO](https://www.g2.com/products/ziwo/reviews)

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

**Average Rating:** 4.9/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate ZIWO?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ZIWO?

- **Seller:** [Ziwo](https://www.g2.com/sellers/ziwo)
- **Year Founded:** 2010
- **HQ Location:** Dubai (UAE)
- **Twitter:** @ZiwobyAswat  
382 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c57a9efff49e617319643a750a5951ce4281f64079abd854ad296609ba202470&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziwo&secure%5Burl_type%5D=linkedin_company_website)  
123 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations team lead.
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 51% Large, 38% Medium

#### What Do G2 Reviewers Say About ZIWO?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ZIWO, simplifying global customer communication and integration.
- Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support.
- Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls.
- Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools.
- Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency.

##### Cons

- Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO.
- Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs.
- Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions.
- Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication.
- Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience.

#### What Are Recent G2 Reviews of ZIWO?

**["using the app to make calls"](https://www.g2.com/survey_responses/ziwo-review-10975712)**

**Rating:** 4.5/5.0 stars

_— Mostafa H._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10975712)

**["Review for ziwo"](https://www.g2.com/survey_responses/ziwo-review-10875540)**

**Rating:** 5.0/5.0 stars

_— Rania M._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10875540)

#### What Are G2 Users Discussing About ZIWO?

- [What is ZIWO used for?](https://www.g2.com/discussions/what-is-ziwo-used-for)

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 475

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews)

Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.

**Average Rating:** 4.8/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Content Guru storm?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Content Guru storm?

- **Seller:** [Content Guru](https://www.g2.com/sellers/content-guru)
- **Year Founded:** 2005
- **HQ Location:** Bracknell, Berkshire
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8823f8b908462ca75ac180a3b8bf43e7aa376d46f3cdf613778363585482cf9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontent-guru%2F&secure%5Burl_type%5D=linkedin_company_website)  
507 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Utilities
- **Company Size:** 49% Medium, 39% Large

#### What Do G2 Reviewers Say About Content Guru storm?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Storm platform easy to use** , significantly reducing time spent on call management tasks.
- Users value the **high-level support** and consistent innovation of Content Guru, enhancing their telephony experience significantly.
- Users value the **exceptional customer support** from Content Guru, confidently relying on Storm for their operations.
- Users praise the **innovative features** of Content Guru Storm, enhancing communication and user experience through continuous improvements.
- Users value the **efficiency** of Content Guru Storm, significantly reducing call handling times and enhancing user experience.

##### Cons

- Users find the **licensing issues** complex and cumbersome, complicating usage and management of the product.
- Users find the **learning curve steep** for Storm's reporting suite, requiring substantial training for effective use.
- Users experience **lack of clarity** with reporting metrics and integration, making the overall experience frustrating and confusing.
- Users find **call reporting too complicated** , requiring excessive configuration and leading to a challenging user experience.
- Users note significant **email issues** including poor bulk handling, stuck emails, and limited search functionality.

#### What Are Recent G2 Reviews of Content Guru storm?

**["The all-rounder for contact center software"](https://www.g2.com/survey_responses/content-guru-storm-review-9775854)**

**Rating:** 5.0/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-9775854)

**["Rock-Solid Stability and Outstanding Support with Content Guru STORM"](https://www.g2.com/survey_responses/content-guru-storm-review-12983013)**

**Rating:** 5.0/5.0 stars

_— Jerrell W._

[Read full review](https://www.g2.com/survey_responses/content-guru-storm-review-12983013)

#### What Are G2 Users Discussing About Content Guru storm?

- [What is Content Guru storm used for?](https://www.g2.com/discussions/what-is-content-guru-storm-used-for) - 1 comment

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is a software designed to deliver AI-powered business calling with superior call quality and country coverage for growing small and mid-sized businesses. The software provides AI-powered analytics, call coaching, recordings, and transcripts by leveraging advanced dialer technology and integrations with existing business systems. It automates outbound dialing and reduces manual call management, boosting call volume by up to 120%. CloudTalk addresses the challenge of scaling global sales and support communications by offering crystal-clear call quality across more than 160 countries. The software supports outbound sales teams, customer service channels, and seamless integration with CRM and helpdesk tools for over 4,000 SMBs worldwide.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,812

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
224 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations.
- Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices.
- Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience.
- Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency.
- Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience.

##### Cons

- Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk.
- Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions.
- Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk.
- Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk.
- Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a software designed to unify customer experience management through AI-powered communication solutions for businesses of all sizes. The software provides an all-in-one customer engagement hub spanning voice, digital, and support channels by leveraging AI-powered unified CXM technology. It automates customer communication workflows and reduces friction across disconnected communication tools. Nextiva addresses the challenge of fragmented customer engagement by consolidating interactions into a single AI-powered platform. The software supports over 100,000 businesses across industries including healthcare and insurance, enabling billions of customer conversations annually.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,571

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,564 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup.
- Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support.
- Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless.
- Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process.
- Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process.

##### Cons

- Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams.
- Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform.
- Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines.
- Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively.
- Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management.

#### What Are Recent G2 Reviews of Nextiva?

**["Easy-to-Manage Phone System with Outstanding Support"](https://www.g2.com/survey_responses/nextiva-review-12554662)**

**Rating:** 5.0/5.0 stars

_— Jerry S._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-12554662)

**["Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"](https://www.g2.com/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-10872941)

#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### [Gladly](https://www.g2.com/products/gladly/reviews)

Gladly is a software designed to put the customer, not the ticket, at the center of every service conversation for customer-centric B2C brands. The software provides continuous cross-channel conversations and empathetic automation by leveraging proprietary Customer AI. It automates routine service interactions and reduces cost-per-contact while preserving human connection for complex or high-value moments. Gladly addresses the foundational problem of ticket-centric CX platforms by reimagining customer service around lifelong customer relationships. The software supports seamless omnichannel engagement, agent productivity, and loyalty outcomes for brands seeking radically efficient and radically personal service experiences.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [3CX](https://www.g2.com/products/3cx/reviews)

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

**Average Rating:** 4.4/5.0

**Total Reviews:** 431

#### How Do G2 Users Rate 3CX?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CX?

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX  
30,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website)  
183 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, President
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About 3CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices.
- Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed.
- Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices.
- Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity.
- Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs.

##### Cons

- Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support.
- Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks.
- Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively.
- Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX.
- Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations.

#### What Are Recent G2 Reviews of 3CX?

**["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/survey_responses/3cx-review-5362484)

**["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)**

**Rating:** 4.5/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/3cx-review-12707768)

#### What Are G2 Users Discussing About 3CX?

- [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote

### [3CLogic Cloud Call Center](https://www.g2.com/products/3clogic-cloud-call-center/reviews)

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.

**Average Rating:** 4.5/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate 3CLogic Cloud Call Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CLogic Cloud Call Center?

- **Seller:** [3CLogic](https://www.g2.com/sellers/3clogic)
- **Year Founded:** 2005
- **HQ Location:** Rockville, Maryland
- **Twitter:** @3CLogic  
1,966 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aec7ea6b6fc62eeddc4ea79237b8b8b513c2225b1f59a69c44a1d8b3cfa8b16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F61895%2F&secure%5Burl_type%5D=linkedin_company_website)  
180 employees on LinkedIn®
- **Phone:** 800 350 8656

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 44% Large, 32% Medium

#### What Do G2 Reviewers Say About 3CLogic Cloud Call Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from 3CLogic, noting their responsiveness and commitment to success.
- Users commend 3CLogic for their **exceptional support and responsiveness** , enhancing reliability and collaboration throughout our partnership.
- Users commend the **exceptional support** from 3CLogic, highlighting their commitment and responsiveness in addressing our needs.
- Users commend the **efficiency** of 3CLogic, appreciating their quick resolutions and reliable support during critical situations.
- Users commend the **rapid response time** of 3CLogic, ensuring timely resolutions and confidence in their support team.

##### Cons

- Users feel frustrated by the **limited customization options** , particularly for dashboards and feature accessibility in 3CLogic.
- Users face occasional **connection issues** primarily due to network compatibility, impacting overall call quality and stability.
- Users desire more **customization options** for dashboards, finding the current setup restrictive despite responsive support.
- Users note a **steep learning curve** for new users, necessitating additional training and support for effective use.
- Users find it frustrating that **missing features** require requests for activation, impacting the overall functionality and experience.

#### What Are Recent G2 Reviews of 3CLogic Cloud Call Center?

**["Always available and dependable"](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)

**["Partnering with 3CLogic has been a truly positive experience."](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)**

**Rating:** 5.0/5.0 stars

_— Timothy J._

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)

#### What Are G2 Users Discussing About 3CLogic Cloud Call Center?

- [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for)

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