# Best Enterprise Contact Center Software - Page 2

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 346

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,300+ Authentic Reviews
- 346+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=39227&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=4872&focus%5B%5D=107303)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, UJET, RingCentral Contact Center, Talkdesk, Aircall, and ZIWO.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ujet&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=aircall&focus%5B%5D=ziwo&segment=enterprise)

**Sponsored**

### ScorebuddyCX

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-05T10%3A14%3A46Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9177&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=35981a59a27efbb38e12b067c31cc6fd98ea149a7d8ca5a512fde594fbd1adc1&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ04qTbNm0&secure%5Burl_type%5D=custom_url)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [Ozonetel](https://www.g2.com/products/ozonetel/reviews)

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

**Average Rating:** 4.6/5.0

**Total Reviews:** 621

#### How Do G2 Users Rate Ozonetel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Medium, 28% Small

#### What Do G2 Reviewers Say About Ozonetel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings.
- Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications.
- Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease.
- Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management.
- Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation.

##### Cons

- Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience.
- Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel.
- Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel.
- Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls.
- Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience.

#### What Are Recent G2 Reviews of Ozonetel?

**["We get good support from Ozonetel"](https://www.g2.com/survey_responses/ozonetel-review-8823228)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

**["User friendly and helps in tracking the calling minutes"](https://www.g2.com/survey_responses/ozonetel-review-8889793)**

**Rating:** 5.0/5.0 stars

_— Lakshmi M._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

**Average Rating:** 4.4/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Webex Contact Center?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Webex Contact Center?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 44% Medium, 34% Large

#### What Do G2 Reviewers Say About Webex Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **comprehensive omni-channel support** of Webex Contact Center for seamless customer interactions across various platforms.
- Users praise the **ease of use** of Webex Contact Center, highlighting its intuitive interface and seamless management.
- Users praise the **excellent call quality** and features, making daily tasks efficient and manageable.
- Users value the **efficiency** of Webex Contact Center, enjoying streamlined customer service and intuitive management features.
- Users appreciate the **seamless omni-channel integration** of Webex Contact Center, enhancing customer service and interaction efficiency.

##### Cons

- Users experience **integration issues** with Webex Contact Center, finding it disjointed and lacking seamless feature connectivity.
- Users experience **limited customization** in Webex Contact Center, impacting adaptability to specific business needs and workflows.
- Users often experience **poor customer support** , leading to delays and inconveniences in resolving issues promptly.
- Users experience **slow loading times** and sluggish performance during high call volumes, affecting overall workflow efficiency.
- Users find the **complex features** of Webex Contact Center challenging, making onboarding and customizations more difficult.

#### What Are Recent G2 Reviews of Webex Contact Center?

**["Dependable, High-Performing Webex Contact Center That Streamlines Daily Support"](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)**

**Rating:** 5.0/5.0 stars

_— Sirikonda B._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-13197688)

**["User-Friendly and Insightful, Yet Slightly Laggy"](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)**

**Rating:** 5.0/5.0 stars

_— Avijit S._

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)

#### What Are G2 Users Discussing About Webex Contact Center?

- [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment
- [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents)
- [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center)
- [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment
- [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 7.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

### [TeleCMI](https://www.g2.com/products/telecmi/reviews)

TeleCMI is a software designed to help businesses streamline customer interactions and drive measurable growth through a unified cloud communication platform. The software provides IVR solutions, auto dialer capabilities, virtual phone numbers, VoIP systems, and an intelligent multi-channel dashboard by leveraging cloud telephony and flexible telephony APIs. It automates communication workflows and reduces missed calls and response times for sales and support teams. TeleCMI addresses the challenge of managing fragmented communication channels by unifying calls, SMS, WhatsApp, and other channels into a single cloud-based interface accessible from any device. The software supports CRM and helpdesk integrations, hosted PBX systems, and unlimited calls and texts for startups, SMEs, and enterprises seeking scalable and affordable business communication.

**Average Rating:** 4.8/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate TeleCMI?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TeleCMI?

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI  
40 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Director
- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 45% Medium, 42% Small

#### What Do G2 Reviewers Say About TeleCMI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents.
- Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup.
- Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality.
- Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues.
- Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance.

##### Cons

- Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month.
- Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience.
- Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface.
- Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation.
- Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface.

#### What Are Recent G2 Reviews of TeleCMI?

**["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)**

**Rating:** 5.0/5.0 stars

_— Payel P._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429)

**["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)**

**Rating:** 5.0/5.0 stars

_— Summeet k._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455)

#### What Are G2 Users Discussing About TeleCMI?

- [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for)

### [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility.
- Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities.
- Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers.
- Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs.
- Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly.

##### Cons

- Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations.
- Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability.
- Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration.
- Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect.
- Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Scalable, Intuitive Omnichannel Contact Center with Powerful AI Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-13185745)

**["Scalable Pay-as-You-Go Call Center with Seamless Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701)

#### What Are G2 Users Discussing About Amazon Connect?

- [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work)

### [Sinch Contact Pro](https://www.g2.com/products/sinch-contact-pro/reviews)

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

**Average Rating:** 4.5/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Sinch Contact Pro?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sinch Contact Pro?

- **Seller:** [Sinch](https://www.g2.com/sellers/sinch)
- **Year Founded:** 2008
- **HQ Location:** Stockholm, Sweden
- **Twitter:** @wearesinch  
3,648 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cace5faccee1d23b3b7cb182ea577d35191d73b17b8d41b6dfdd2ce1343edaf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinch&secure%5Burl_type%5D=linkedin_company_website)  
4,371 employees on LinkedIn®
- **Ownership:** SINCH.ST

#### Who Uses This Product?

- **Company Size:** 109% Large, 18% Medium

#### What Are Recent G2 Reviews of Sinch Contact Pro?

**["Sales Assistant "](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543)**

**Rating:** 4.5/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-543543)

**["Sap contact centre review"](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995)**

**Rating:** 5.0/5.0 stars

_— Shailesh P._

[Read full review](https://www.g2.com/survey_responses/sinch-contact-pro-review-4309995)

#### What Are G2 Users Discussing About Sinch Contact Pro?

- [What is Sinch Contact Center used for?](https://www.g2.com/discussions/what-is-sinch-contact-center-used-for)

### [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

**Average Rating:** 4.3/5.0

**Total Reviews:** 233

#### How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?

- **Seller:** [Exotel](https://www.g2.com/sellers/exotel)
- **Year Founded:** 2011
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @Exotel  
2,937 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f097361bfc66bd8a844a2a734e05a9299bb5a030c528211507a03aebdf7f4ac5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2433287%2F&secure%5Burl_type%5D=linkedin_company_website)  
750 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist, Assistant Manager
- **Top Industries:** Education Management, Financial Services
- **Company Size:** 49% Medium, 31% Large

#### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration.
- Users appreciate the **comprehensive feature stack** of Ameyo, enabling efficient management of customer interactions from anywhere.
- Users praise the **efficiency** of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features.
- Users value the **smooth integration with CRM tools** , enhancing data synchronization and improving overall customer interaction efficiency.
- Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and satisfaction.

##### Cons

- Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs.
- Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams, affecting initial experiences.
- Users often face a **learning curve** with Ameyo, especially when navigating its complex features and configurations.
- Users experience **slow loading** times during heavy traffic, affecting efficiency when accessing reports and features.
- Users find the **interface overwhelming** due to the multitude of features, complicating navigation and setup for newcomers.

#### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center?

**["It's amazing"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)**

**Rating:** 5.0/5.0 stars

_— Karan P._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)

**["Effortless Calling and Customer Support with Ameyo"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)**

**Rating:** 4.5/5.0 stars

_— Priyanshu D._

[Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)

#### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center?

- [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 5.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

### [Creatio](https://www.g2.com/products/creatio/reviews)

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 315

#### How Do G2 Users Rate Creatio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Creatio?

- **Seller:** [Creatio](https://www.g2.com/sellers/creatio)
- **Company Website:** www.creatio.com
- **Year Founded:** 2014
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @Creatio\_Global  
3,977 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8659c9aedce2bb0b992997a4038d075e8fa99899c384b7d6b36d9fb77101d8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcreatioglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,150 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Small, 42% Medium

#### What Do G2 Reviewers Say About Creatio?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Creatio, enabling quick implementation and seamless customization for their business needs.
- Users value the **efficiency** of Creatio, enabling quick implementation and seamless customization for their business needs.
- Users value the **customizability** of Creatio, enabling tailored processes and effective support for business needs.
- Users appreciate the **facility to customize** Creatio, allowing for tailored solutions that enhance business processes and efficiency.
- Users value the **extensive customization options** of Creatio, enhancing their ability to tailor solutions to specific needs.

##### Cons

- Users find the **learning curve steep** , often needing training and support to effectively use Creatio.
- Users are disappointed by the **missing features** in Creatio, particularly in advanced analytics and contact upload options.
- Users find **limited features** in Creatio, particularly in analytics and marketplace app selection, hindering comprehensive functionality.
- Users find **limited customization** options in Creatio, hindering the ability to tailor designs to specific needs.
- Users find **limited options** in Creatio hinder flexibility, particularly for service businesses needing custom solutions and efficient contact uploads.

#### What Are Recent G2 Reviews of Creatio?

**["Quick Setup, No-Code Magic, But ALM Needs Improvement"](https://www.g2.com/survey_responses/creatio-review-12953072)**

**Rating:** 5.0/5.0 stars

_— Jarema P._

[Read full review](https://www.g2.com/survey_responses/creatio-review-12953072)

**["Empowers Customer Focus with Flexible, Bank-Ready Workflows"](https://www.g2.com/survey_responses/creatio-review-12953782)**

**Rating:** 4.5/5.0 stars

_— Tanner W._

[Read full review](https://www.g2.com/survey_responses/creatio-review-12953782)

#### What Are G2 Users Discussing About Creatio?

- [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) - 1 comment

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GoTo Connect?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
- Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance.
- Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
- Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
- Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices.

##### Cons

- Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices.
- Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect.
- Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly.
- Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems.
- Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Easy Setup, Empowers Call Center Efficiency"](https://www.g2.com/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338)

**["Clear Calls, Easy Setup, But App Needs Improvement"](https://www.g2.com/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment
- [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect)
- [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment
- [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews)

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

**Average Rating:** 4.6/5.0

**Total Reviews:** 151

#### How Do G2 Users Rate Puzzel CX Platform?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.1/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Puzzel CX Platform?

- **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel)
- **Company Website:** www.puzzel.com
- **HQ Location:** Alna District, Oslo
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3a151c30ae2dad0f49305ff2d60d2cf5b624533213350b418d5b1b954b47904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18006024&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Oil & Energy
- **Company Size:** 51% Medium, 24% Small

#### What Do G2 Reviewers Say About Puzzel CX Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management.
- Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments.
- Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency.
- Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring.
- Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality.

##### Cons

- Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs.
- Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness.
- Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features.
- Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features.
- Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports.

#### What Are Recent G2 Reviews of Puzzel CX Platform?

**["Comprehensive Platform with Room for Improvement"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)**

**Rating:** 4.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)

**["Puzzel: Rapid, flexible deployments that adapt to changing requirements"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)**

**Rating:** 4.5/5.0 stars

_— Joe T._

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)

### [Natterbox](https://www.g2.com/products/natterbox/reviews)

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Natterbox?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Natterbox?

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** www.natterbox.com
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox  
1,508 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=049e8ed08381103b3107f74fe6b8910a93c51e7fc9497d0f2f59925592958701&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnatterbox-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator
- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 58% Medium, 31% Small

#### What Do G2 Reviewers Say About Natterbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs.
- Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction.
- Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations.
- Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency.
- Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management.

##### Cons

- Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings.
- Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions.
- Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience.
- Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers.
- Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition.

#### What Are Recent G2 Reviews of Natterbox?

**["Native Salesforce Integration with best in class calling capabilities"](https://www.g2.com/survey_responses/natterbox-review-12191413)**

**Rating:** 5.0/5.0 stars

_— Aneel Y._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413)

**["Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"](https://www.g2.com/survey_responses/natterbox-review-13152054)**

**Rating:** 4.0/5.0 stars

_— Kieran H._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-13152054)

#### What Are G2 Users Discussing About Natterbox?

- [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm)
- [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment
- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce)
- [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost)
- [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do)

### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication.
- Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction.
- Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance.
- Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency.
- Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly.

##### Cons

- Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience.
- Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration.
- Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings.
- Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency.
- Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

**["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)

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