# Best Contact Center Quality Assurance Software - Page 3

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 167

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,100+ Authentic Reviews
- 167+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=4215&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=5511&focus%5B%5D=130653)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, Genesys Cloud CX, evaluagent, ScorebuddyCX, Talkdesk, and Hiya Connect Branded Call.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk&focus%5B%5D=hiya-connect-branded-call)

**Sponsored**

### SuccessKPI

An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-14T21%3A59%3A54Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126944&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%3Fpage%3D3%26rank%3D9%26tab%3Deasiest_to_use%2540rank-9&secure%5Btoken%5D=6438be6b982fb5c9bacc3d4ee22dd3a52e6469bd64225752c8548e6a77379336&secure%5Burl%5D=https%3A%2F%2Fsuccesskpi.com%2Fsolutions&secure%5Burl_type%5D=paid_promos)

### [Centrical](https://www.g2.com/products/centrical/reviews)

Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Centrical was founded in 2013 and serves customers in 150 countries and in 40 different languages. With offices in New York, London, Israel, and Melbourne, Centrical customers include leading multinational enterprises such as British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and more.

**Average Rating:** 4.6/5.0

**Total Reviews:** 123

#### How Do G2 Users Rate Centrical?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Evaluation:** 9.7/10 (Category avg: 9.2/10)
- **Calibration:** 9.6/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Centrical?

- **Seller:** [Centrical](https://www.g2.com/sellers/centrical)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @centrical  
485 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e12799f32e0b1415479f7493be29ed44cc82f5efdccbe4e8c5d41b06c95166e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcentrical%2F%3F_gl%3D1%2A15lu8u0%2A_gcl_au%2AMjU5MjUzMjY0LjE3Mjg4MTc5OTI.&secure%5Burl_type%5D=linkedin_company_website)  
108 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Recruiter, Project Manager
- **Top Industries:** Consumer Services, Outsourcing/Offshoring
- **Company Size:** 50% Large, 46% Medium

#### What Do G2 Reviewers Say About Centrical?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **engaging gamification feature** of Centrical, which motivates and inspires employees to excel.
- Users appreciate the **gamification feature** of Centrical, enhancing motivation and engagement in employee performance management.
- Users value the **engaging gamification features** of Centrical, enhancing motivation and performance among employees.
- Users appreciate the **gamification features** of Centrical, which enhance employee engagement and motivation significantly.
- Users appreciate the **gamification feature** of Centrical that effectively motivates and engages employees in their tasks.

##### Cons

- Users find **limited customization** in Centrical, expressing a desire for more personalized features and flexible analytics.
- Users face a **steep learning curve** with Centrical, making it challenging to navigate its comprehensive features effectively.
- Users note **missing features** like customizable dashboards, more mini-games, and limited report flexibility in Centrical.
- Users experience **difficulties with reporting issues** , finding static reports limiting and data filtering frustratingly inadequate.
- Users face **data management issues** with static reports and challenges in processing updates and time zone discrepancies.

#### What Are Recent G2 Reviews of Centrical?

**["We significantly boosted employee engagement through gamification"](https://www.g2.com/survey_responses/centrical-review-10289677)**

**Rating:** 4.0/5.0 stars

_— Marina L._

[Read full review](https://www.g2.com/survey_responses/centrical-review-10289677)

**["Clean, Reliable Platform That Motivates Teams and Makes Learning Interactive"](https://www.g2.com/survey_responses/centrical-review-12932582)**

**Rating:** 4.0/5.0 stars

_— Daniel H._

[Read full review](https://www.g2.com/survey_responses/centrical-review-12932582)

#### What Are G2 Users Discussing About Centrical?

- [How has Centrical improved your employee engagement, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-centrical-improved-your-employee-engagement-and-what-features-do-you-find-most-valuable)
- [How much does Centrical cost?](https://www.g2.com/discussions/how-much-does-centrical-cost)
- [What is Centrical gamification?](https://www.g2.com/discussions/what-is-centrical-gamification)
- [What is Centrical app?](https://www.g2.com/discussions/what-is-centrical-app) - 1 comment
- [What does centrical do?](https://www.g2.com/discussions/what-does-centrical-do) - 1 comment, 1 upvote

### [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews)

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

**Average Rating:** 4.6/5.0

**Total Reviews:** 151

#### How Do G2 Users Rate Puzzel CX Platform?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10)
- **Evaluation:** 9.0/10 (Category avg: 9.2/10)
- **Calibration:** 8.5/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Puzzel CX Platform?

- **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel)
- **Company Website:** www.puzzel.com
- **HQ Location:** Alna District, Oslo
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3a151c30ae2dad0f49305ff2d60d2cf5b624533213350b418d5b1b954b47904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18006024&secure%5Burl_type%5D=linkedin_company_website)  
342 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Oil & Energy
- **Company Size:** 51% Medium, 24% Small

#### What Do G2 Reviewers Say About Puzzel CX Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management.
- Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments.
- Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency.
- Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring.
- Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality.

##### Cons

- Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs.
- Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness.
- Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features.
- Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features.
- Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports.

#### What Are Recent G2 Reviews of Puzzel CX Platform?

**["Comprehensive Platform with Room for Improvement"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)**

**Rating:** 4.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)

**["Puzzel: Rapid, flexible deployments that adapt to changing requirements"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)**

**Rating:** 4.5/5.0 stars

_— Joe T._

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)

### [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews)

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

**Average Rating:** 4.6/5.0

**Total Reviews:** 265

#### How Do G2 Users Rate Medallia Agent Connect?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Evaluation:** 9.1/10 (Category avg: 9.2/10)
- **Calibration:** 8.9/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Medallia Agent Connect?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Who Uses This:** Customer Advocate, Customer Champion
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 54% Medium, 38% Small

#### What Do G2 Reviewers Say About Medallia Agent Connect?

_AI-generated summary from verified user reviews_

##### Cons

- Users are frustrated by the **expensive auto-renewal process** and unexpected price increases without prior notice.
- Users feel that Medallia's **expensive features** come with unsatisfactory customer service and lack of flexibility in pricing.
- Users express **disappointment over lack of communication** during renewal processes, feeling undervalued as long-term clients of Medallia.
- Users express frustration over **poor customer support** , feeling neglected and undervalued despite long-term commitment to Medallia.
- Users express frustration over **poor management** with automatic renewals and lack of communication regarding account adjustments.

#### What Are Recent G2 Reviews of Medallia Agent Connect?

**["Effortless to Use, with Helpful Reminders Like Birthdays"](https://www.g2.com/survey_responses/medallia-agent-connect-review-12662489)**

**Rating:** 4.5/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/medallia-agent-connect-review-12662489)

**["Streamlined Customer Feedback and One-on-One Meetings with Helpful QA Forms"](https://www.g2.com/survey_responses/medallia-agent-connect-review-12478768)**

**Rating:** 4.5/5.0 stars

_— Don E._

[Read full review](https://www.g2.com/survey_responses/medallia-agent-connect-review-12478768)

### [SuccessKPI](https://www.g2.com/products/successkpi/reviews)

An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate SuccessKPI?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Evaluation:** 9.4/10 (Category avg: 9.2/10)
- **Calibration:** 8.7/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SuccessKPI?

- **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi)
- **Company Website:** successkpi.com
- **Year Founded:** 2017
- **HQ Location:** Chantilly, US
- **Twitter:** @successkpi  
71 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7f9b8629ff19aef6b2c33f690659aeb59dfc2de7da0c6e4e4e8e80d9eb54858&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuccesskpis&secure%5Burl_type%5D=linkedin_company_website)  
171 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 59% Medium, 20% Large

#### What Are Recent G2 Reviews of SuccessKPI?

**["Accessible, Game-Changing Data with Powerful Hidden Analytics Features"](https://www.g2.com/survey_responses/successkpi-review-12641654)**

**Rating:** 4.0/5.0 stars

_— Salina B._

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654)

**["Excellent transcription and AI monitoring for more accurate analyses"](https://www.g2.com/survey_responses/successkpi-review-12568134)**

**Rating:** 4.5/5.0 stars

_— Kelly Daiane d._

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134)

#### What Are G2 Users Discussing About SuccessKPI?

- [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for)

### [ReflexAI](https://www.g2.com/products/reflexai/reviews)

ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation. AI-powered simulations adapt to how a rep responds, so practice reflects a real conversation instead of a script. Most teams build new simulations in minutes, not weeks, and can update it the same day a protocol or product changes, so training stays current instead of going stale. Scenarios are tailored to an organization's own protocols, tone, and audience. After each simulation, reps get specific feedback on what they said and how they said it: tone, phrasing, and adherence to the standards their organization holds them to. For teams whose work depends on reading a person as much as listening to them, Prepare also offers video-based simulations, currently in preview, so reps can practice picking up on body language and facial expression alongside tone and word choice. Assure brings that same rigor to live conversations. Instead of sampling a small percentage of calls, Assure uses AI to score every conversation against the rubrics and compliance requirements an organization already relies on, surfacing the trends, risks, and coaching opportunities a manual sample would miss. Leaders get a current view of where performance is strong and where it needs attention, and QA teams can turn what they find directly into new practice scenarios in Prepare, so the same issue doesn't keep showing up review after review. We're also building the connective tissue between what Assure sees on live calls and what people practice in Prepare: coaching plans built from real performance data, a single view of how each person's skills are developing over time, and dashboards built for the leaders who manage that development day to day. These coaching capabilities are rolling out over the course of the year. Organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment use ReflexAI because the conversations their teams have are too important to leave to chance. Many run these programs across contact centers and shared services teams, though the platform is built for any group whose work depends on getting a hard conversation right. ReflexAI is SOC 2, HIPAA, and HITRUST certified, so security and compliance teams can move quickly even in the most regulated environments, and IT reviews that would normally take months don't have to slow down a pilot. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions. Most platforms in this space do simulation or QA. ReflexAI does both, in one system, purpose-built for the conversations where getting it right actually matters.

**Average Rating:** 4.7/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate ReflexAI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 9.2/10 (Category avg: 9.2/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ReflexAI?

- **Seller:** [ReflexAI](https://www.g2.com/sellers/reflexai)
- **Company Website:** www.reflexai.com
- **Year Founded:** 2022
- **HQ Location:** New York City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f058f7a123859b2df51e952d0be37c82857efa9dac5aa50cd24fa2c37c5815a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freflexai&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Mental Health Care, Non-Profit Organization Management
- **Company Size:** 71% Medium, 29% Small

#### What Do G2 Reviewers Say About ReflexAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ReflexAI Prepare, appreciating its user-friendly interface and accessible progress tracking.
- Users value the **user-friendly interface** of ReflexAI Prepare, enhancing accessibility and facilitating progress tracking effectively.
- Users value the **easy access to progress tracking** through the dashboard, enhancing their experience with ReflexAI Prepare.
- Users value the **accuracy of simulations** in ReflexAI Prepare, enhancing training with real-life scenarios for better skill development.
- Users value the **customizable simulations** in ReflexAI Prepare, enhancing training by replicating real-life crisis scenarios.

##### Cons

- Users experience **slow loading** times when switching scenarios, which can hinder the overall efficiency of ReflexAI Prepare.

#### What Are Recent G2 Reviews of ReflexAI?

**["Simple Persona Builder with Helpful Simulations and Responsive Updates"](https://www.g2.com/survey_responses/reflexai-review-13113656)**

**Rating:** 4.5/5.0 stars

_— Dakota D._

[Read full review](https://www.g2.com/survey_responses/reflexai-review-13113656)

**["Reflex Helps with Large Overview Analytics"](https://www.g2.com/survey_responses/reflexai-review-11362234)**

**Rating:** 5.0/5.0 stars

_— chris n._

[Read full review](https://www.g2.com/survey_responses/reflexai-review-11362234)

### [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

**Average Rating:** 4.5/5.0

**Total Reviews:** 308

#### How Do G2 Users Rate Zendesk Contact Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Evaluation:** 9.7/10 (Category avg: 9.2/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Zendesk Contact Center?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Lead
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 29% Small

#### What Do G2 Reviewers Say About Zendesk Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zendesk Contact Center to be **easy to use and set up** , streamlining customer interactions for effective support.
- Users value the **efficient omnichannel support** of Zendesk, integrating various customer interactions into one cohesive experience.
- Users find Zendesk Contact Center to have a **user-friendly interface and seamless omnichannel capabilities** , enhancing overall efficiency and satisfaction.
- Users value the **omnichannel experience** of Zendesk Contact Center, enjoying seamless communication and insightful reporting tools.
- Users appreciate the **omnichannel support** of Zendesk, streamlining customer interactions and enhancing team collaboration for efficient service.

##### Cons

- Users struggle with **inefficient workflows** , as inconsistent SLAs and unpredictable ticket behavior hinder effective performance tracking.
- Users face **workflow disruptions** due to inconsistent SLAs and performance tracking, complicating everyday operations.
- Users struggle with **inefficiency** , citing inconsistent workflows and the cumbersome size of the Zendesk Contact Center plugin.
- Users express a need for **missing notification features** , impacting their responsiveness and overall ticket management experience.
- Users find Zendesk Contact Center's **process complexity** a hurdle, leading to inconsistent workflows and a challenging learning curve.

#### What Are Recent G2 Reviews of Zendesk Contact Center?

**["Flexible, scalable customer support with powerful API integrations"](https://www.g2.com/survey_responses/zendesk-contact-center-review-13270703)**

**Rating:** 5.0/5.0 stars

_— Robert P._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-13270703)

**["Seamless Omnichannel Communication with Zendesk"](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)**

**Rating:** 4.5/5.0 stars

_— Christos F._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)

#### What Are G2 Users Discussing About Zendesk Contact Center?

- [What is Klaus used for?](https://www.g2.com/discussions/what-is-klaus-used-for)

### [Natterbox](https://www.g2.com/products/natterbox/reviews)

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Natterbox?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.3/10)
- **Evaluation:** 8.9/10 (Category avg: 9.2/10)
- **Calibration:** 8.4/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Natterbox?

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** www.natterbox.com
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox  
1,508 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=049e8ed08381103b3107f74fe6b8910a93c51e7fc9497d0f2f59925592958701&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnatterbox-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator
- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 58% Medium, 31% Small

#### What Do G2 Reviewers Say About Natterbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs.
- Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction.
- Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations.
- Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency.
- Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management.

##### Cons

- Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings.
- Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions.
- Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience.
- Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers.
- Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition.

#### What Are Recent G2 Reviews of Natterbox?

**["Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"](https://www.g2.com/survey_responses/natterbox-review-13152054)**

**Rating:** 4.0/5.0 stars

_— Kieran H._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-13152054)

**["Native Salesforce Integration with best in class calling capabilities"](https://www.g2.com/survey_responses/natterbox-review-12191413)**

**Rating:** 5.0/5.0 stars

_— Aneel Y._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413)

#### What Are G2 Users Discussing About Natterbox?

- [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm)
- [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment
- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce)
- [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost)
- [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do)

### [VQ Online](https://www.g2.com/products/vq-online/reviews)

VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. ​VQ Online™ is great for: (1) Large, multi-site, multi-channel centers with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment. Flat rate pricing of $2500 USD /month means you pay no individual user fees or volume restrictions.

**Average Rating:** 4.7/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate VQ Online?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Evaluation:** 9.5/10 (Category avg: 9.2/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VQ Online?

- **Seller:** [VereQuest](https://www.g2.com/sellers/verequest)
- **Year Founded:** 2002
- **HQ Location:** Toronto, Ontario
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3ba2e538243e26f8950f0d3c128cb2b48e45f22cc6be4ae8e27dcb2ae258b3f1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverequest%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Consumer Services
- **Company Size:** 65% Medium, 19% Small

#### What Do G2 Reviewers Say About VQ Online?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient case management** features of VQ Online, enhancing QA coaching and minimizing technical issues.
- Users value the **effective QA coaching** support from VQ Online, enhancing performance and reliability in their operations.
- Users find VQ Online **easy to use** , noting its simplicity and fast loading times enhance their experience.
- Users admire the **efficiency** of VQ Online, enhancing QA coaching and demonstrating excellent product reliability.
- Users find VQ Online **intuitive and easy to handle** , making it a lightweight and simple solution to navigate.

##### Cons

- Users find the **layout issues** problematic, with excessive information under one tab and a need for more color.

#### What Are Recent G2 Reviews of VQ Online?

**["Quota Management"](https://www.g2.com/survey_responses/vq-online-review-6962258)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/vq-online-review-6962258)

**["awesome experience ease of use."](https://www.g2.com/survey_responses/vq-online-review-11638253)**

**Rating:** 5.0/5.0 stars

_— Himanshi ._

[Read full review](https://www.g2.com/survey_responses/vq-online-review-11638253)

### [CYF Quality](https://www.g2.com/products/cyf-quality/reviews)

CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality.

**Average Rating:** 4.7/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate CYF Quality?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Evaluation:** 9.5/10 (Category avg: 9.2/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CYF Quality?

- **Seller:** [CYF](https://www.g2.com/sellers/cyf)
- **Year Founded:** 1991
- **HQ Location:** São Paulo, SP
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f897fbf542899e9656db52ebbec3854895b0f83908257fdcb8cc82b00088f1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcyf%2F&secure%5Burl_type%5D=linkedin_company_website)  
126 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Monitor de qualidade
- **Top Industries:** Telecommunications, Consumer Services
- **Company Size:** 49% Large, 26% Medium

#### What Are Recent G2 Reviews of CYF Quality?

**["USE CYF"](https://www.g2.com/survey_responses/cyf-quality-review-11018063)**

**Rating:** 5.0/5.0 stars

_— Elian B._

[Read full review](https://www.g2.com/survey_responses/cyf-quality-review-11018063)

**["My evaluation of Cyf"](https://www.g2.com/survey_responses/cyf-quality-review-9099597)**

**Rating:** 5.0/5.0 stars

_— Hélio S._

[Read full review](https://www.g2.com/survey_responses/cyf-quality-review-9099597)

### [Prodigal](https://www.g2.com/products/prodigal/reviews)

Prodigal builds agentic AI for consumer finance. proAgent, our voice and chat agent, runs borrower conversations across originations, servicing, and collections: right-party contact, disclosures, negotiation, and payment capture. Compliance is enforced in code rather than a prompt, so FDCPA and Reg F rules hold on every call and every spoken amount is validated first. Trained on 400 million consumer finance calls. Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, we are pushing agentic AI deeper into consumer finance than anyone in the category.

**Average Rating:** 4.9/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate Prodigal?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Evaluation:** 9.4/10 (Category avg: 9.2/10)
- **Calibration:** 9.3/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Prodigal?

- **Seller:** [Prodigal](https://www.g2.com/sellers/prodigal)
- **Year Founded:** 2018
- **HQ Location:** Mountain View, US
- **Twitter:** @ProdigalTech  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb02154103b79941e010d82c6303685157cff759de4c21064132d4a11590968c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprodigaltech%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 64% Medium, 20% Small

#### What Do G2 Reviewers Say About Prodigal?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Prodigal's **impressive accuracy** , significantly boosting productivity by minimizing errors and streamlining communication efficiency.
- Users value Prodigal for its **impressive accuracy** , significantly boosting productivity and streamlining communication without unnecessary embellishments.
- Users highly value the **exceptional customer support** from Prodigal, enhancing their overall experience and productivity.
- Users appreciate the **ease of use** of Prodigal, enjoying its seamless setup and efficient workflow enhancements.
- Users praise Prodigal for its **easy setup** , enabling immediate transition into use without any downtime.

##### Cons

- Users find that Prodigal has **accuracy issues** due to excessive content, necessitating careful verification of outputs.
- Users often face **inaccuracy** with Prodigal, needing to verify excessive content before use to ensure correctness.
- Users find **inaccurate data analysis** in Prodigal, necessitating careful verification of the output before use.

#### What Are Recent G2 Reviews of Prodigal?

**["Streamlines Workflows with Impressive Accuracy"](https://www.g2.com/survey_responses/prodigal-review-11982360)**

**Rating:** 5.0/5.0 stars

_— Monique H._

[Read full review](https://www.g2.com/survey_responses/prodigal-review-11982360)

**["Saving Time when Pronotes being used"](https://www.g2.com/survey_responses/prodigal-review-9636858)**

**Rating:** 5.0/5.0 stars

_— Racquel B._

[Read full review](https://www.g2.com/survey_responses/prodigal-review-9636858)

#### What Are G2 Users Discussing About Prodigal?

- [What does Prodigal do?](https://www.g2.com/discussions/what-does-prodigal-do)
- [Why is gene prediction important?](https://www.g2.com/discussions/why-is-gene-prediction-important)
- [What does prodigal do bioinformatics?](https://www.g2.com/discussions/what-does-prodigal-do-bioinformatics)
- [What is prodigal software?](https://www.g2.com/discussions/what-is-prodigal-software)

### [AmplifAI](https://www.g2.com/products/amplifai/reviews)

AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening.

**Average Rating:** 4.7/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate AmplifAI?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Evaluation:** 8.3/10 (Category avg: 9.2/10)
- **Calibration:** 8.3/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind AmplifAI?

- **Seller:** [amplifai](https://www.g2.com/sellers/amplifai)
- **Year Founded:** 2020
- **HQ Location:** Plano, US
- **Twitter:** @amplifAI  
313 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5bc87dbc9b892e694394db3265b30c9eb51861e3e9614820d4cdb62096390d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famplifai-inc&secure%5Burl_type%5D=linkedin_company_website)  
159 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Outsourcing/Offshoring
- **Company Size:** 50% Large, 40% Medium

#### What Do G2 Reviewers Say About AmplifAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **effective coaching capabilities** of AmplifAI, enhancing performance and fostering positive engagement in teams.
- Users appreciate the **coaching efficiency** of AmplifAI, enhancing performance through targeted feedback and resources.
- Users praise the **helpfulness** of AmplifAI in identifying performance opportunities and enhancing coaching methods effectively.
- Users value the **efficiency** of AmplifAI in identifying performance opportunities and enhancing coaching effectiveness.
- Users value AmplifAI for its **effective knowledge management** , enhancing coaching and performance through accessible insights and resources.

##### Cons

- Users express concern over **missing features** such as limited dashboard options and dated UI/UX design in AmplifAI.
- Users face **layout issues** with AmplifAI, citing limited display options and an outdated UI/UX experience.
- Users find the **learning curve steep** , requiring time to explore and understand AmplifAI's numerous capabilities.
- Users find the **UI/UX lacking** compared to other tools, wishing for a more modern design in AmplifAI.
- Users find the **UI/UX lacking** compared to other tools, wishing for a more modern design in AmplifAI.

#### What Are Recent G2 Reviews of AmplifAI?

**["Best Performance Management tool"](https://www.g2.com/survey_responses/amplifai-review-8826508)**

**Rating:** 5.0/5.0 stars

_— Kathryn V._

[Read full review](https://www.g2.com/survey_responses/amplifai-review-8826508)

**["Helpful for agents who want to be the best"](https://www.g2.com/survey_responses/amplifai-review-8528127)**

**Rating:** 4.5/5.0 stars

_— Olivia N._

[Read full review](https://www.g2.com/survey_responses/amplifai-review-8528127)

#### What Are G2 Users Discussing About AmplifAI?

- [What is AmplifAI used for?](https://www.g2.com/discussions/what-is-amplifai-used-for)

### [Transmon](https://www.g2.com/products/transmon/reviews)

TransMon is a Global CX enhancement tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. TransMon is a speech and text analytics enabled platform providing transaction evaluation on population level data. Approx. 60,000 TransMon licenses in use across India & International market.

**Average Rating:** 4.9/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Transmon?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Evaluation:** 9.7/10 (Category avg: 9.2/10)
- **Calibration:** 9.5/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Transmon?

- **Seller:** [Transmon](https://www.g2.com/sellers/transmon)
- **Year Founded:** 2010
- **HQ Location:** Noida , Uttar Pradesh
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba55f5ff483c8edf3b3cdc1c63da55e581931248e49476abf780da2da4f940f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomer-lifecycle-analytics%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Financial Services
- **Company Size:** 77% Large, 18% Medium

#### What Are Recent G2 Reviews of Transmon?

**["Best Tool for your QA and Audit Purpose with Variety of Options & Automations"](https://www.g2.com/survey_responses/transmon-review-9885165)**

**Rating:** 4.0/5.0 stars

_— Sameer R._

[Read full review](https://www.g2.com/survey_responses/transmon-review-9885165)

**["Best quality experience so far with TransMon"](https://www.g2.com/survey_responses/transmon-review-9923370)**

**Rating:** 5.0/5.0 stars

_— Ashish K._

[Read full review](https://www.g2.com/survey_responses/transmon-review-9923370)

### [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews)

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai

**Average Rating:** 4.9/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Enthu.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 9.6/10 (Category avg: 9.2/10)
- **Calibration:** 8.9/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Enthu.ai?

- **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks)
- **Year Founded:** 2021
- **HQ Location:** Delaware, US
- **Twitter:** @enthuAI  
47 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=363bb8e83d393a0cef4131cf167361a2a2bdfe93ec8bd1d845fffb0373fcbe59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenthuai&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 52% Small, 48% Medium

#### What Do G2 Reviewers Say About Enthu.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **high accuracy** of Enthu.ai, enhancing understanding and efficiency in customer interactions and agent performance.
- Users find that Enthu.ai's **quick voice-to-text conversion** significantly enhances operational efficiency and call insights.
- Users find **Enthu.ai's AI capabilities** invaluable for efficient call processing and enhanced insights into customer interactions.
- Users value the **excellent call quality** of Enthu.ai, enhancing their understanding of customer interactions and agent performance.
- Users appreciate the **efficient data management capabilities** of Enthu.ai, enhancing call processing and insights for improved operations.

##### Cons

- Users face **limitations with manual call uploads** , hindering the efficiency of AI processing capabilities in Enthu.ai.
- Users face limitations with **manual call uploads** that hinder efficient processing of AI logic in Enthu.ai.
- Users face **call limitations** due to a manual upload approach, restricting efficient AI processing capabilities.
- Users face **language limitations** with Enthu.ai, impacting the efficiency of the manual call upload process.

#### What Are Recent G2 Reviews of Enthu.ai?

**["Efficient, Organized Call Grading and Team Coaching"](https://www.g2.com/survey_responses/enthu-ai-review-12787512)**

**Rating:** 5.0/5.0 stars

_— Naomi R._

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512)

**["Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings"](https://www.g2.com/survey_responses/enthu-ai-review-12758507)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507)

#### What Are G2 Users Discussing About Enthu.ai?

- [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote

### [DialedIn](https://www.g2.com/products/dialedin/reviews)

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

**Average Rating:** 4.7/5.0

**Total Reviews:** 287

#### How Do G2 Users Rate DialedIn?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Evaluation:** 9.0/10 (Category avg: 9.2/10)
- **Calibration:** 9.6/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DialedIn?

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** getdialedin.com
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales, Insurance Agent
- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About DialedIn?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks.
- Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity.
- Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features.
- Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity.
- Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams.

##### Cons

- Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort.
- Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction.
- Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods.
- Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies.
- Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows.

#### What Are Recent G2 Reviews of DialedIn?

**["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)**

**Rating:** 4.5/5.0 stars

_— Marcin Z._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544)

**["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)**

**Rating:** 4.0/5.0 stars

_— Brian C._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825)

#### What Are G2 Users Discussing About DialedIn?

- [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for)

### [Leaptree Optimize](https://www.g2.com/products/leaptree-optimize/reviews)

Leaptree Optimize is an AI-Powered contact center QA built inside Salesforce that significantly streamlines processes with intelligent insights. The platform allows seamless setup of multiple scorecards, with AI-powered automation and insight engines delivering deeper performance trend analysis. It allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement an AI-driven QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback and identify areas for coaching. Configurable - Self-service capabilities allow business managers and agents to configure and modify scorecards without assistance from developers or IT support Real-time - Dashboards provide at-a-glance guides to current quality scores, allowing managers to monitor quality across the team or organization, drill down into areas of concern, and take appropriate action. Affordable - We’ve priced Leaptree Optimize to be highly affordable. Our pricing is transparent so you're always in control of what you spend.

**Average Rating:** 4.7/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Leaptree Optimize?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Evaluation:** 9.5/10 (Category avg: 9.2/10)
- **Calibration:** 8.9/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Leaptree Optimize?

- **Seller:** [Leaptree](https://www.g2.com/sellers/leaptree)
- **Year Founded:** 2019
- **HQ Location:** Dublin, Dublin
- **Twitter:** @leaptree  
653 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2947a5d696959946dfa519b22ce3dbca2060497915de21bd072486b35a7ffd53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64938876%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 81% Medium, 10% Small

#### What Do G2 Reviewers Say About Leaptree Optimize?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Leaptree Optimize to be **extremely user-friendly** , offering seamless integration and intuitive reporting within Salesforce.
- Users value the **effective coaching features** of Leaptree Optimize, enhancing performance visibility and fostering better conversations.
- Users appreciate the **customization options** in Leaptree Optimize, enabling tailored evaluations and seamless integration with Salesforce.
- Users applaud the **robust dashboards and custom reporting** of Leaptree Optimize, enhancing analytics and customer insights effectively.
- Users value the **seamless Salesforce integration** of Leaptree Optimize, enhancing efficiency and accessibility for QA processes.

##### Cons

- Users note the need for **improvements in automation and training** , finding some features challenging to navigate.
- Users note a challenging **learning curve** with Leaptree Optimize, requiring time to master its extensive features.
- Users find the **complex features** of Leaptree Optimize challenging, requiring significant time to master the tool.
- Users find some features of Leaptree Optimize have **steep learning curves** , complicating usage without adequate training resources.
- Users express frustration with **missing features** in Leaptree Optimize, noting challenges with automation and training resources.

#### What Are Recent G2 Reviews of Leaptree Optimize?

**["Leaptree Optimize: Essential for Driving Quality with Data and BI in Salesforce"](https://www.g2.com/survey_responses/leaptree-optimize-review-12070892)**

**Rating:** 4.5/5.0 stars

_— Anton R._

[Read full review](https://www.g2.com/survey_responses/leaptree-optimize-review-12070892)

**["Great product, great team!"](https://www.g2.com/survey_responses/leaptree-optimize-review-12230932)**

**Rating:** 5.0/5.0 stars

_— George R._

[Read full review](https://www.g2.com/survey_responses/leaptree-optimize-review-12230932)

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- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

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- [Contact Center Workforce](/categories/contact-center-workforce)
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[Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations. For call centers and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and employee engagement. Contact center quality assurance software is primarily used by customer service managers to assess agent performance, provide timely feedback to employees, and increase department productivity. Contact center quality assurance software can be integrated with other sales or customer service tools such as [CRM software](https://www.g2.com/categories/crm) or [help desk software](https://www.g2.com/categories/help-desk), but many also offer the option to be used as a standalone product.

While many companies offer contact center quality assurance solutions as a standalone product, there are a few who offer an all-in-one solution in which quality assurance is provided as an additional feature along with the product’s core offering.

To qualify for inclusion in the Contact Center Quality Assurance category, a product must:

- Facilitate the creation and customization of scorecards for evaluating customer interactions
- Offer tools for delivering personalized feedback or coaching sessions to agents
- Provide analytics that give insight into team and agent performance
- Integrate with other customer service or CRM software
- Be specifically intended for use within a call center environment

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