The Top 20 Easiest To Use Contact Center Operations Software

The Top 20 Easiest To Use Contact Center Operations Software
Usability Score
Compare
9.6
Overall Usability Score
9.6
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.5
Ease of Use
Avg 9.2
9.7
Meets Requirements
Avg 9.1
9.5
Customer Segment Breakdown
Small Business
8%
Mid Market
56%
Enterprise
36%
#2
3CX
9.3
Overall Usability Score
9.3
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.1
Ease of Use
Avg 9.2
9.3
Meets Requirements
Avg 9.1
9.2
Customer Segment Breakdown
Small Business
44%
Mid Market
52%
Enterprise
4%
9.2
Overall Usability Score
9.2
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.3
Ease of Use
Avg 9.2
9.3
Meets Requirements
Avg 9.1
9.3
Customer Segment Breakdown
Small Business
57%
Mid Market
42%
Enterprise
1%
Overall Usability Score
9.1
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.0
Ease of Use
Avg 9.2
9.2
Meets Requirements
Avg 9.1
9.0
Customer Segment Breakdown
Small Business
22%
Mid Market
63%
Enterprise
14%
Overall Usability Score
9.1
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.8
Ease of Use
Avg 9.2
9.8
Meets Requirements
Avg 9.1
9.8
Customer Segment Breakdown
Small Business
84%
Mid Market
14%
Enterprise
2%
9.0
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.1
Ease of Use
Avg 9.2
9.0
Meets Requirements
Avg 9.1
8.7
Customer Segment Breakdown
Small Business
38%
Mid Market
60%
Enterprise
2%
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.2
Ease of Use
Avg 9.2
9.2
Meets Requirements
Avg 9.1
8.9
Customer Segment Breakdown
Small Business
79%
Mid Market
20%
Enterprise
2%
9.0
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.8
Ease of Use
Avg 9.2
9.2
Meets Requirements
Avg 9.1
8.8
Customer Segment Breakdown
Small Business
60%
Mid Market
34%
Enterprise
5%
9.0
Overall Usability Score
9.0
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.5
Ease of Use
Avg 9.2
9.5
Meets Requirements
Avg 9.1
9.5
Customer Segment Breakdown
Small Business
29%
Mid Market
52%
Enterprise
19%
Overall Usability Score
8.9
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.5
Ease of Use
Avg 9.2
8.8
Meets Requirements
Avg 9.1
8.8
Customer Segment Breakdown
Small Business
16%
Mid Market
52%
Enterprise
32%
Overall Usability Score
8.8
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.9
Ease of Use
Avg 9.2
9.6
Meets Requirements
Avg 9.1
9.2
Customer Segment Breakdown
Small Business
50%
Mid Market
41%
Enterprise
9%
Overall Usability Score
8.7
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.5
Ease of Use
Avg 9.2
8.9
Meets Requirements
Avg 9.1
8.6
Customer Segment Breakdown
Small Business
12%
Mid Market
57%
Enterprise
32%
8.7
Overall Usability Score
8.7
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.4
Ease of Use
Avg 9.2
8.7
Meets Requirements
Avg 9.1
8.6
Customer Segment Breakdown
Small Business
30%
Mid Market
56%
Enterprise
14%
Overall Usability Score
8.7
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.2
Ease of Use
Avg 9.2
8.7
Meets Requirements
Avg 9.1
8.7
Customer Segment Breakdown
Small Business
3%
Mid Market
44%
Enterprise
53%
8.7
Overall Usability Score
8.7
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.8
Ease of Use
Avg 9.2
9.1
Meets Requirements
Avg 9.1
8.9
Customer Segment Breakdown
Small Business
74%
Mid Market
20%
Enterprise
6%
Overall Usability Score
8.7
Usability Score Breakdown
Ease of Admin
Avg 9.0
8.9
Ease of Use
Avg 9.2
8.9
Meets Requirements
Avg 9.1
8.8
Customer Segment Breakdown
Small Business
38%
Mid Market
45%
Enterprise
17%
Overall Usability Score
8.6
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.2
Ease of Use
Avg 9.2
9.2
Meets Requirements
Avg 9.1
9.5
Customer Segment Breakdown
Small Business
72%
Mid Market
26%
Enterprise
2%
8.6
Overall Usability Score
8.6
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.8
Ease of Use
Avg 9.2
9.5
Meets Requirements
Avg 9.1
9.4
Customer Segment Breakdown
Small Business
29%
Mid Market
67%
Enterprise
5%
Overall Usability Score
8.5
Usability Score Breakdown
Ease of Admin
Avg 9.0
9.7
Ease of Use
Avg 9.2
9.5
Meets Requirements
Avg 9.1
9.0
Customer Segment Breakdown
Small Business
76%
Mid Market
24%
Overall Usability Score
8.5
Usability Score Breakdown
Ease of Admin
Avg 9.0
7.8
Ease of Use
Avg 9.2
8.4
Meets Requirements
Avg 9.1
8.9
Customer Segment Breakdown
Small Business
3%
Mid Market
21%
Enterprise
76%