# Highest-Rated Contact Center Knowledge Base Software by G2 Users Check out this list of the highest-rated Contact Center Knowledge Base Software for your business, based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Compare these top-rated products according to their satisfaction scores to streamline your buying process and quickly identify the most recommended solutions trusted by your peers. 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All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaLatin AmericaANZ Highest-Rated Contact Center Knowledge Base Software by G2 Users [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+highest-rated+Contact+Center+Knowledge+Base+Software+software+in+2026.+Find+the+best+platforms+ranked+by+verified+G2+user+ratings%2C+features%2C+and+real-world+reviews.&title=Highest+Rated+Contact+Center+Knowledge+Base+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Contact+Center+Knowledge+Base+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Contact+Center+Knowledge+Base+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Dhighest_rated%0aCompare+the+highest-rated+Contact+Center+Knowledge+Base+Software+software+in+2026.+Find+the+best+platforms+ranked+by+verified+G2+user+ratings%2C+features%2C+and+real-world+reviews.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Contact+Center+Knowledge+Base+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Dhighest_rated%0aCompare+the+highest-rated+Contact+Center+Knowledge+Base+Software+software+in+2026.+Find+the+best+platforms+ranked+by+verified+G2+user+ratings%2C+features%2C+and+real-world+reviews.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Guru](#) #1 [![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg)](/products/guru/reviews) [Guru](/products/guru/reviews "Guru") 99 [Expand/Collapse Guru](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Computer Software 35% Information Technology and Services 26% Consumer Services 23% Financial Services 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.6 9.6 Ease of Setup Average: 9.3 9.7 Quality of Support Average: 9.5 9.5 Ease of Admin Average: 9.3 9.5 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #2 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 99 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Information Technology and Services 36% Computer Software 27% Financial Services 23% Manufacturing 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.7 Meets Requirements Average: 9.5 9.0 Ease of Doing Business With Average: 9.6 9.1 Ease of Setup Average: 9.3 8.2 Quality of Support Average: 9.5 8.9 Ease of Admin Average: 9.3 8.6 [Expand/Collapse Zoho Desk](#) #3 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg)](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews "Zoho Desk") 93 [Expand/Collapse Zoho Desk](#) Overall Satisfaction Score 93 Top Industries of Reviewers: Information Technology and Services 47% Computer Software 32% Financial Services 13% Computer & Network Security 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 8.6 Meets Requirements Average: 9.5 8.9 Ease of Doing Business With Average: 9.6 8.6 Ease of Setup Average: 9.3 8.1 Quality of Support Average: 9.5 8.4 Ease of Admin Average: 9.3 8.5 [Expand/Collapse livepro Knowledge Management](#) #4 [![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg)](/products/livepro-knowledge-management/reviews) [livepro Knowledge Management](/products/livepro-knowledge-management/reviews "livepro Knowledge Management") 78 [Expand/Collapse livepro Knowledge Management](#) Overall Satisfaction Score 78 Top Industries of Reviewers: Government Administration 37% Insurance 29% Telecommunications 21% Financial Services 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.6 Ease of Doing Business With Average: 9.6 9.7 Ease of Setup Average: 9.3 9.3 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 9.3 9.2 [Expand/Collapse Helpjuice](#) #5 [![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg)](/products/helpjuice/reviews) [Helpjuice](/products/helpjuice/reviews "Helpjuice") 71 [Expand/Collapse Helpjuice](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Computer Software 48% Information Technology and Services 26% Telecommunications 14% Consumer Services 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.5 9.3 Ease of Doing Business With Average: 9.6 9.6 Ease of Setup Average: 9.3 9.4 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 9.4 [Expand/Collapse Procedureflow](#) #6 [![Procedureflow](https://images.g2crowd.com/uploads/product/hd_favicon/c722e63cd386a7a6a56471594521b6e6/procedureflow.svg)](/products/procedureflow/reviews) [Procedureflow](/products/procedureflow/reviews "Procedureflow") 70 [Expand/Collapse Procedureflow](#) Overall Satisfaction Score 70 Top Industries of Reviewers: Telecommunications 31% Information Technology and Services 31% E-Learning 19% Internet 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.5 9.9 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.3 10.0 [Expand/Collapse CommBox](#) #7 [![CommBox](https://images.g2crowd.com/uploads/product/hd_favicon/4850240427fc7c7bd56e89e3a45dab57/commbox.svg)](/products/commbox/reviews) [CommBox](/products/commbox/reviews "CommBox") 70 [Expand/Collapse CommBox](#) Overall Satisfaction Score 70 Top Industries of Reviewers: Hospital & Health Care 29% Information Technology and Services 29% Consumer Services 29% Education Management 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.5 10.0 Ease of Doing Business With Average: 9.6 10.0 Ease of Setup Average: 9.3 9.9 Quality of Support Average: 9.5 10.0 Ease of Admin Average: 9.3 9.9 [Expand/Collapse Ozonetel](#) #8 [![Ozonetel](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg)](/products/ozonetel/reviews) [Ozonetel](/products/ozonetel/reviews "Ozonetel") 65 [Expand/Collapse Ozonetel](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Education Management 30% Insurance 27% Financial Services 23% Consumer Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.8 Meets Requirements Average: 9.5 9.8 Ease of Doing Business With Average: 9.6 9.9 Ease of Setup Average: 9.3 9.8 Quality of Support Average: 9.5 9.6 Ease of Admin Average: 9.3 9.8 [Expand/Collapse Bloomfire](#) #9 [![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg)](/products/bloomfire/reviews) [Bloomfire](/products/bloomfire/reviews "Bloomfire") 61 [Expand/Collapse Bloomfire](#) Overall Satisfaction Score 61 Top Industries of Reviewers: Insurance 33% Information Technology and Services 26% Computer Software 21% Education Management 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.6 9.8 Ease of Setup Average: 9.3 9.6 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 9.4 [Expand/Collapse Talkdesk](#) #10 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg)](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews "Talkdesk") 61 [Expand/Collapse Talkdesk](#) Overall Satisfaction Score 61 Top Industries of Reviewers: Consumer Services 30% Education Management 24% Computer Software 23% Information Technology and Services 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.2 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.6 9.5 Ease of Setup Average: 9.3 9.3 Quality of Support Average: 9.5 9.4 Ease of Admin Average: 9.3 9.4 [Expand/Collapse ScreenSteps](#) #11 [![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg)](/products/screensteps/reviews) [ScreenSteps](/products/screensteps/reviews "ScreenSteps") 60 [Expand/Collapse ScreenSteps](#) Overall Satisfaction Score 60 Top Industries of Reviewers: Computer Software 50% Financial Services 19% Banking 19% Non-Profit Organization Management 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.6 9.8 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.5 9.8 Ease of Admin Average: 9.3 9.4 [Expand/Collapse Zoom Contact Center](#) #12 [![Zoom Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-contact-center.svg)](/products/zoom-contact-center/reviews) [Zoom Contact Center](/products/zoom-contact-center/reviews "Zoom Contact Center") 59 [Expand/Collapse Zoom Contact Center](#) Overall Satisfaction Score 59 Top Industries of Reviewers: Farming 40% Legal Services 20% Higher Education 20% Retail 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.4 Ease of Doing Business With Average: 9.6 9.9 Ease of Setup Average: 9.3 9.7 Quality of Support Average: 9.5 9.5 Ease of Admin Average: 9.3 9.4 [Expand/Collapse Document360](#) #13 [![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg)](/products/document360/reviews) [Document360](/products/document360/reviews "Document360") 57 [Expand/Collapse Document360](#) Overall Satisfaction Score 57 Top Industries of Reviewers: Computer Software 41% Information Technology and Services 33% Marketing and Advertising 15% Financial Services 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.0 Ease of Doing Business With Average: 9.6 9.4 Ease of Setup Average: 9.3 9.6 Quality of Support Average: 9.5 9.5 Ease of Admin Average: 9.3 9.6 [Expand/Collapse Capacity](#) #14 [![Capacity](https://images.g2crowd.com/uploads/product/hd_favicon/7751568ede9a2de9bb78be8f843491a6/capacity.svg)](/products/capacity/reviews) [Capacity](/products/capacity/reviews "Capacity") 56 [Expand/Collapse Capacity](#) Overall Satisfaction Score 56 Top Industries of Reviewers: Financial Services 60% Education Management 16% Banking 12% Non-Profit Organization Management 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.5 9.8 Ease of Doing Business With Average: 9.6 9.8 Ease of Setup Average: 9.3 8.6 Quality of Support Average: 9.5 9.9 Ease of Admin Average: 9.3 9.8 [Expand/Collapse BoldDesk](#) #15 [![BoldDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6c62a016a10cc82383d9ce82e04e42fa/bolddesk.png)](/products/bolddesk/reviews) [BoldDesk](/products/bolddesk/reviews "BoldDesk") 55 [Expand/Collapse BoldDesk](#) Overall Satisfaction Score 55 Top Industries of Reviewers: Information Technology and Services 55% Computer Software 23% Information Services 14% Non-Profit Organization Management 9% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.6 9.1 Ease of Setup Average: 9.3 9.6 Quality of Support Average: 9.5 9.5 Ease of Admin Average: 9.3 9.1 [Expand/Collapse Knowmax](#) #16 [![Knowmax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d72ac679452299b6e8f43932d1f13aaa/knowmax.png)](/products/knowmax/reviews) [Knowmax](/products/knowmax/reviews "Knowmax") 55 [Expand/Collapse Knowmax](#) Overall Satisfaction Score 55 Top Industries of Reviewers: Telecommunications 47% Consumer Services 24% Banking 18% Financial Services 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.5 9.3 Ease of Doing Business With Average: 9.6 9.8 Ease of Setup Average: 9.3 9.4 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 9.6 [Expand/Collapse Upland Panviva](#) #17 [![Upland Panviva](https://images.g2crowd.com/uploads/product/hd_favicon/86dd55276e3da321c4e859f6b15f5e49/upland-panviva.svg)](/products/upland-panviva/reviews) [Upland Panviva](/products/upland-panviva/reviews "Upland Panviva") 54 [Expand/Collapse Upland Panviva](#) Overall Satisfaction Score 54 Top Industries of Reviewers: Hospital & Health Care 56% Insurance 19% Medical Devices 13% Medical Practice 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.5 9.4 Ease of Doing Business With Average: 9.6 9.6 Ease of Setup Average: 9.3 9.4 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 9.2 [Expand/Collapse HappyFox Help Desk](#) #18 [![HappyFox Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png)](/products/happyfox-help-desk/reviews) [HappyFox Help Desk](/products/happyfox-help-desk/reviews "HappyFox Help Desk") 54 [Expand/Collapse HappyFox Help Desk](#) Overall Satisfaction Score 54 Top Industries of Reviewers: Information Technology and Services 40% Computer Software 40% Consumer Electronics 10% Civil Engineering 10% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.5 9.5 Ease of Doing Business With Average: 9.6 9.0 Ease of Setup Average: 9.3 8.9 Quality of Support Average: 9.5 9.7 Ease of Admin Average: 9.3 8.9 [Expand/Collapse Puzzel CX Platform](#) #19 [![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg)](/products/puzzel-cx-platform/reviews) [Puzzel CX Platform](/products/puzzel-cx-platform/reviews "Puzzel CX Platform") 53 [Expand/Collapse Puzzel CX Platform](#) Overall Satisfaction Score 53 Top Industries of Reviewers: Oil & Energy 29% Retail 29% Hospital & Health Care 29% Financial Services 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.5 9.1 Ease of Doing Business With Average: 9.6 9.8 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.5 9.2 Ease of Admin Average: 9.3 9.1 [Expand/Collapse Stonly](#) #20 [![Stonly](https://images.g2crowd.com/uploads/product/hd_favicon/c1290211db3ec14020570ac913132a69/stonly.svg)](/products/stonly/reviews) [Stonly](/products/stonly/reviews "Stonly") 48 [Expand/Collapse Stonly](#) Overall Satisfaction Score 48 Top Industries of Reviewers: Computer Software 59% Information Technology and Services 23% Health, Wellness and Fitness 10% Electrical/Electronic Manufacturing 8% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.2 Meets Requirements Average: 9.5 9.6 Ease of Doing Business With Average: 9.6 9.4 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.5 9.4 Ease of Admin Average: 9.3 9.0