# The Top 20 Easiest To Use Contact Center Knowledge Base Software See the top Contact Center Knowledge Base Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Contact+Center+Knowledge+Base+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Contact+Center+Knowledge+Base+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Contact+Center+Knowledge+Base+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use&via=G2dotcom) 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"mail")](mailto:?subject=Easiest+To+Use+Contact+Center+Knowledge+Base+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use%0aSee+the+top+Contact+Center+Knowledge+Base+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Contact Center Knowledge Base Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Contact+Center+Knowledge+Base+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Contact+Center+Knowledge+Base+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Contact+Center+Knowledge+Base+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Contact+Center+Knowledge+Base+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use%0aSee+the+top+Contact+Center+Knowledge+Base+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Contact+Center+Knowledge+Base+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%3Ftab%3Deasiest_to_use%0aSee+the+top+Contact+Center+Knowledge+Base+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Guru](#) #1 [![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")](/products/guru/reviews) [Guru](/products/guru/reviews) 9.4 [Expand/Collapse Guru](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.3 9.4 Customer Segment Breakdown Small Business 14% Mid Market 56% Enterprise 30% [Expand/Collapse livepro Knowledge Management](#) #2 [![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management")](/products/livepro-knowledge-management/reviews) [livepro Knowledge Management](/products/livepro-knowledge-management/reviews) 9.2 [Expand/Collapse livepro Knowledge Management](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.3 9.5 Customer Segment Breakdown Small Business 18% Mid Market 56% Enterprise 26% [Expand/Collapse Helpjuice](#) #3 [![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice")](/products/helpjuice/reviews) [Helpjuice](/products/helpjuice/reviews) 9.1 [Expand/Collapse Helpjuice](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.3 9.2 Customer Segment Breakdown Small Business 39% Mid Market 49% Enterprise 12% [Expand/Collapse Talkdesk](#) #4 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews) 8.9 [Expand/Collapse Talkdesk](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.3 9.4 Customer Segment Breakdown Small Business 19% Mid Market 60% Enterprise 20% [Expand/Collapse Procedureflow](#) #5 [![Procedureflow](https://images.g2crowd.com/uploads/product/hd_favicon/c722e63cd386a7a6a56471594521b6e6/procedureflow.svg "Procedureflow")](/products/procedureflow/reviews) [Procedureflow](/products/procedureflow/reviews) 8.8 [Expand/Collapse Procedureflow](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 10.0 Ease of Use Average: 9.3 10.0 Meets Requirements Average: 9.3 9.9 Customer Segment Breakdown Small Business 23% Mid Market 42% Enterprise 35% [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #6 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)")](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) 8.8 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 8.4 Ease of Use Average: 9.3 8.5 Meets Requirements Average: 9.3 8.9 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse Ozonetel](#) #7 [![Ozonetel](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Ozonetel")](/products/ozonetel/reviews) [Ozonetel](/products/ozonetel/reviews) 8.6 [Expand/Collapse Ozonetel](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.1 9.7 Ease of Use Average: 9.3 9.7 Meets Requirements Average: 9.3 9.8 Customer Segment Breakdown Small Business 28% Mid Market 62% Enterprise 9% [Expand/Collapse BoldDesk](#) #8 [![BoldDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6c62a016a10cc82383d9ce82e04e42fa/bolddesk.png "BoldDesk")](/products/bolddesk/reviews) [BoldDesk](/products/bolddesk/reviews) 8.6 [Expand/Collapse BoldDesk](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.3 9.4 Customer Segment Breakdown Small Business 57% Mid Market 43% Enterprise 1% [Expand/Collapse Knowmax](#) #9 [![Knowmax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d72ac679452299b6e8f43932d1f13aaa/knowmax.png "Knowmax")](/products/knowmax/reviews) [Knowmax](/products/knowmax/reviews) 8.6 [Expand/Collapse Knowmax](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.3 9.2 Customer Segment Breakdown Small Business 6% Mid Market 61% Enterprise 32% [Expand/Collapse Bloomfire](#) #10 [![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")](/products/bloomfire/reviews) [Bloomfire](/products/bloomfire/reviews) 8.6 [Expand/Collapse Bloomfire](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.3 9.4 Customer Segment Breakdown Small Business 17% Mid Market 52% Enterprise 30% [Expand/Collapse Document360](#) #11 [![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")](/products/document360/reviews) [Document360](/products/document360/reviews) 8.5 [Expand/Collapse Document360](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.3 8.8 Customer Segment Breakdown Small Business 40% Mid Market 47% Enterprise 12% [Expand/Collapse ScreenSteps](#) #12 [![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")](/products/screensteps/reviews) [ScreenSteps](/products/screensteps/reviews) 8.5 [Expand/Collapse ScreenSteps](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.3 9.5 Customer Segment Breakdown Small Business 45% Mid Market 49% Enterprise 6% [Expand/Collapse Zoho Desk](#) #13 [![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")](/products/zoho-desk/reviews) [Zoho Desk](/products/zoho-desk/reviews) 8.4 [Expand/Collapse Zoho Desk](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.1 8.3 Ease of Use Average: 9.3 8.4 Meets Requirements Average: 9.3 8.7 Customer Segment Breakdown Small Business 73% Mid Market 24% Enterprise 3% [Expand/Collapse HappyFox Help Desk](#) #14 [![HappyFox Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "HappyFox Help Desk")](/products/happyfox-help-desk/reviews) [HappyFox Help Desk](/products/happyfox-help-desk/reviews) 8.3 [Expand/Collapse HappyFox Help Desk](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.3 9.9 Meets Requirements Average: 9.3 9.4 Customer Segment Breakdown Small Business 43% Mid Market 44% Enterprise 13% [Expand/Collapse Zoom Contact Center](#) #15 [![Zoom Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-contact-center.svg "Zoom Contact Center")](/products/zoom-contact-center/reviews) [Zoom Contact Center](/products/zoom-contact-center/reviews) 8.3 [Expand/Collapse Zoom Contact Center](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.3 9.4 Meets Requirements Average: 9.3 9.5 Customer Segment Breakdown Small Business 43% Mid Market 46% Enterprise 10% [Expand/Collapse Kapture CX](#) #16 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews) 8.3 [Expand/Collapse Kapture CX](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 7.6 Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.3 9.0 Customer Segment Breakdown Small Business 29% Mid Market 56% Enterprise 15% [Expand/Collapse Capacity](#) #17 [![Capacity](https://images.g2crowd.com/uploads/product/hd_favicon/7751568ede9a2de9bb78be8f843491a6/capacity.svg "Capacity")](/products/capacity/reviews) [Capacity](/products/capacity/reviews) 8.3 [Expand/Collapse Capacity](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.7 Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.3 9.8 Customer Segment Breakdown Small Business 32% Mid Market 41% Enterprise 27% [Expand/Collapse Upland Panviva](#) #18 [![Upland Panviva](https://images.g2crowd.com/uploads/product/hd_favicon/86dd55276e3da321c4e859f6b15f5e49/upland-panviva.svg "Upland Panviva")](/products/upland-panviva/reviews) [Upland Panviva](/products/upland-panviva/reviews) 8.3 [Expand/Collapse Upland Panviva](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.3 9.3 Customer Segment Breakdown Small Business 7% Mid Market 51% Enterprise 41% [Expand/Collapse Puzzel CX Platform](#) #19 [![Puzzel CX Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d17530ce2b3c0edcf87cf7eb88dcdede/puzzel-cx-platform.svg "Puzzel CX Platform")](/products/puzzel-cx-platform/reviews) [Puzzel CX Platform](/products/puzzel-cx-platform/reviews) 8.3 [Expand/Collapse Puzzel CX Platform](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.3 9.5 Meets Requirements Average: 9.3 9.0 Customer Segment Breakdown Small Business 24% Mid Market 54% Enterprise 21% [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) #20 [![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](/products/five9-intelligent-cloud-contact-center-platform/reviews) [Five9 Intelligent Cloud Contact Center Platform](/products/five9-intelligent-cloud-contact-center-platform/reviews) 8.3 [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 8.1 Ease of Use Average: 9.3 8.6 Meets Requirements Average: 9.3 9.1 Customer Segment Breakdown Small Business 24% Mid Market 56% Enterprise 20%