The Top 20 Easiest To Use Contact Center Knowledge Base Software

See the top Contact Center Knowledge Base Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Guru

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

14%

Mid Market

56%

Enterprise

30%

livepro Knowledge Management

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

18%

Mid Market

56%

Enterprise

26%

Helpjuice

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

39%

Mid Market

49%

Enterprise

12%

Talkdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

19%

Mid Market

60%

Enterprise

20%

Procedureflow

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

23%

Mid Market

42%

Enterprise

35%

Agentforce Service (formerly Salesforce Service Cloud)

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.3

8.5

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

38%

Ozonetel

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

28%

Mid Market

62%

Enterprise

BoldDesk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

57%

Mid Market

42%

Enterprise

Bloomfire

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

17%

Mid Market

52%

Enterprise

30%

#10

Document360

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

40%

Mid Market

47%

Enterprise

12%

#11

ScreenSteps

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

45%

Mid Market

49%

Enterprise

#12

Zoho Desk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

8.4

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise

#13

Knowmax

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

Mid Market

61%

Enterprise

32%

#14

HappyFox Help Desk

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

43%

Mid Market

44%

Enterprise

13%

#15

Kapture CX

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

7.6

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

29%

Mid Market

56%

Enterprise

15%

#16

Capacity

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

32%

Mid Market

41%

Enterprise

27%

#17

Upland Panviva

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

Mid Market

51%

Enterprise

41%

#18

Five9 Intelligent Cloud Contact Center Platform

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.1

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

24%

Mid Market

56%

Enterprise

20%

#19

Puzzel CX Platform

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

54%

Enterprise

21%

#20

Zoom Contact Center

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

43%

Mid Market

48%

Enterprise