# Best Contact Center Knowledge Base Software for Small Business *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Contact Center Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Contact Center Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Contact Center Knowledge Base category. In addition to qualifying for inclusion in the Contact Center Knowledge Base Software category, to qualify for inclusion in the Small Business Contact Center Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Contact Center Knowledge Base Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,961 reviews) | Salesforce-native contact center knowledge deflection | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" | | 2 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,445 reviews) | Omnichannel ticket routing with Zoho-native knowledge base | "[Zoho Desk Streamlines Support with Easy AutomationTitle for your review and Omnichannel Ticketing](https://www.g2.com/survey_responses/zoho-desk-review-13029091)" | | 3 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,257 reviews) | In-workflow knowledge retrieval with verified cards | "[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)" | | 4 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | AI-assisted omnichannel contact center operations | "[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)" | | 5 | [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) | 4.8/5.0 (167 reviews) | Guided-flow knowledge delivery for contact centers | "[Knowledge Management Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)" | | 6 | [Helpjuice](https://www.g2.com/products/helpjuice/reviews) | 4.7/5.0 (376 reviews) | Agent-facing KB with AI-powered self-service deflection | "[Accessible, Easy-to-Use Platform with Outstanding Support](https://www.g2.com/survey_responses/helpjuice-review-12795705)" | | 7 | [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) | 4.4/5.0 (70 reviews) | AI-native contact center with unified communications | "[Zoom Contact Center Keeps Agents Productive](https://www.g2.com/survey_responses/zoom-contact-center-review-12949940)" | | 8 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (596 reviews) | Cloud contact center with Salesforce-native IVR routing | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 9 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (403 reviews) | Agent knowledge delivery inside unified case workflows | "[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)" | | 10 | [Bloomfire](https://www.g2.com/products/bloomfire/reviews) | 4.6/5.0 (500 reviews) | Real-time agent knowledge retrieval with AI-search | "[Bloomfire Makes Research Easier with Clear, Informative and Helpful Answers](https://www.g2.com/survey_responses/bloomfire-review-12214340)" | --- ## What Are the Most Common Questions About Contact Center Knowledge Base Software? *AI-generated · Last updated: May 26, 2026* ### Best platforms for integrating knowledge bases with chatbots? Based on G2 reviews, buyers looking for strong knowledge base and chatbot integration in contact center knowledge base software often mention platforms that connect self-service content with AI or guided assistance. Verified users highlight how [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) uses AI suggestions and chatbots alongside a built-in knowledge base, while G2 reviewers mention [Zoho Desk](https://www.g2.com/products/zoho-desk) for AI features that reference knowledge content when generating responses. According to verified users, [Guru](https://www.g2.com/products/guru) also stands out for surfacing trusted answers inside daily workflows, helping teams reduce repeated questions and find information quickly during support interactions. **Here are some of the top-rated products on G2:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) – used for AI-assisted support with built-in knowledge suggestions across service channels - [Zoho Desk](https://www.g2.com/products/zoho-desk) – suited for support teams that want chatbot and AI responses tied to a knowledge base - [Guru](https://www.g2.com/products/guru) – helpful for teams that want trusted knowledge surfaced inside workflow tools and agent processes ### Top-rated KB platforms for large contact centers? Based on G2 reviews, large contact centers tend to value platforms that centralize information, support agent consistency, and scale across teams and channels. According to verified users, [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) is often used to unify case management, omnichannel support, and knowledge in one environment, especially for complex service organizations. G2 reviewers also mention [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management) as a strong fit for contact centers that need a single source of truth and guided workflows. [Helpjuice](https://www.g2.com/products/helpjuice) is also noted by users for organizing large volumes of internal and external knowledge in one searchable hub. **Here are some of the top-rated products on G2:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) – supports centralized case handling, omnichannel service, and knowledge for larger support teams - [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management) – designed to give contact center teams a governed single source of truth with guided processes - [Helpjuice](https://www.g2.com/products/helpjuice) – useful for teams managing large internal and external knowledge libraries with search and collaboration ### Which platform is best for agent knowledge training? Based on G2 reviews, [Guru](https://www.g2.com/products/guru) is the best-supported option in this dataset for agent knowledge training. According to verified users, Guru helps teams centralize training materials, SOPs, and up-to-date guidance in a format that is easy to search during onboarding and daily work. G2 reviewers mention that cards, verification workflows, and in-flow access help reduce dependence on teammates and make it easier for new hires to ramp. Users also highlight that Guru is valuable for recalling procedures, supporting self-serve learning, and giving agents fast access to reliable answers when handling customer questions or unfamiliar tasks. ### Best software for real-time knowledge base updates? Based on G2 reviews, software buyers looking for real-time knowledge base updates often prioritize tools that make content changes easy to publish and distribute across support teams. Verified users say [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management) helps teams keep processes current with quick updates, scheduled publishing, and support for maintaining a trusted source of truth. G2 reviewers also mention [Helpjuice](https://www.g2.com/products/helpjuice) for centralized article management and easier collaboration on updates, while [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) is cited for connecting knowledge to broader case workflows and helping agents access current information in one environment. These themes are especially relevant for contact center knowledge base software buyers. **Here are some of the top-rated products on G2:** - [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management) – supports fast publishing, governed updates, and current process guidance for frontline teams - [Helpjuice](https://www.g2.com/products/helpjuice) – works well for centralized article editing and keeping teams aligned on updated documentation - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) – useful for teams updating knowledge alongside case management and service workflows ### Top platforms for self-service customer support knowledge? Based on G2 reviews, self-service success in contact center knowledge base software usually comes from searchable content, guided workflows, and knowledge that helps customers solve issues without waiting for an agent. According to verified users, [Helpjuice](https://www.g2.com/products/helpjuice) is praised for helping customers quickly find answers through a well-organized help portal. G2 reviewers also mention [Zoho Desk](https://www.g2.com/products/zoho-desk) for knowledge base and portal features that support repeatable workflows and customer self-help. [Zingtree](https://www.g2.com/products/zingtree) is frequently noted for interactive workflows and decision trees that guide users through troubleshooting or FAQ paths in a structured way. **Here are some of the top-rated products on G2:** - [Helpjuice](https://www.g2.com/products/helpjuice) – helps customers find answers through a searchable portal and organized support content - [Zoho Desk](https://www.g2.com/products/zoho-desk) – supports self-service with portals, ticket deflection, and knowledge base creation - [Zingtree](https://www.g2.com/products/zingtree) – strong for guided self-service using decision trees and structured troubleshooting flows ### Which is the best knowledge base software for contact centers? Based on G2 reviews, [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) is the best knowledge base software for contact centers in this review set. According to verified users, it brings cases, customer history, omnichannel support, and knowledge into one place, helping agents work faster and with better context. G2 reviewers mention benefits such as centralized information, AI-assisted article suggestions, automation for repetitive work, and support for self-service experiences. While some users note setup complexity and a learning curve, the recurring review themes point to strong fit for contact centers that need broad workflow coverage, visibility across teams, and a unified support environment. ### Top tools for organizing customer support information? Based on G2 reviews, the best tools for organizing customer support information are typically the ones that create a clear single source of truth and make search easier for agents. G2 reviewers mention [Guru](https://www.g2.com/products/guru) for centralizing trusted answers, verification, and in-workflow access. According to verified users, [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management) is helpful for structuring policies, procedures, and guided knowledge in one governed platform. Users also describe [Helpjuice](https://www.g2.com/products/helpjuice) as effective for keeping internal and customer-facing content in one searchable place, which helps reduce scattered documentation and improves consistency across teams. **Here are some of the top-rated products on G2:** - [Guru](https://www.g2.com/products/guru) – organizes verified team knowledge and makes answers easier to access inside daily workflows - [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management) – centralizes operational guidance, policies, and step-by-step support content - [Helpjuice](https://www.g2.com/products/helpjuice) – keeps internal and external documentation organized in one searchable repository ### Which KB software offers AI-powered search? Based on G2 reviews, [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management) stands out as the best match for AI-powered search in this category page dataset. According to verified users, livepro makes it easy for agents to find answers quickly with AI-assisted search, keyword matching, and guided access to relevant articles. G2 reviewers mention that the platform helps frontline teams surface accurate information in real time, especially in contact center environments where speed and consistency matter. Reviews also highlight that users can search processes, articles, and updates from one place, reducing reliance on teammates and helping agents resolve questions with more confidence. ### Which KB software integrates with CRM platforms? Based on G2 reviews, [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) is the strongest fit for CRM integration. According to verified users, its main strength is tying service activity, case handling, and knowledge into the broader Salesforce customer data environment. G2 reviewers mention that teams use it to connect service inquiries with customer records, unify data from multiple systems, and give agents a more complete view of customer interactions. Reviews also describe benefits such as keeping support, CRM context, and knowledge together in one workflow, which can be valuable for contact centers that want fewer disconnected tools and more consistent access to account history. ### Best tools for managing multilingual knowledge bases? Based on G2 reviews, buyers managing multilingual knowledge in contact center knowledge base software often look for article translation support, centralized content control, and easier maintenance across languages. Verified users call out [Helpjuice](https://www.g2.com/products/helpjuice) for multilingual article support and for helping teams keep content aligned across languages. G2 reviewers also mention [Zoho Desk](https://www.g2.com/products/zoho-desk) and [Document360](https://www.g2.com/products/document360) for organizing searchable documentation and knowledge content in ways that support broader access and maintenance. According to verified users, these tools help teams centralize articles, reduce scattered documentation, and make it easier to deliver knowledge across varied customer or agent needs. **Here are some of the top-rated products on G2:** - [Helpjuice](https://www.g2.com/products/helpjuice) – supports multilingual articles and centralized knowledge management for internal and external users - [Zoho Desk](https://www.g2.com/products/zoho-desk) – useful for teams organizing customer support knowledge with portal and documentation features - [Document360](https://www.g2.com/products/document360) – helpful for structured documentation, searchable content, and easier cross-team knowledge upkeep ## How Many Contact Center Knowledge Base Software Products Does G2 Track? **Total Products under this Category:** 97 ### Category Stats (Jun 2026) - **Average Rating**: 4.55/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Zoom Contact Center (+1.44%) - Among all products in this category, Zoom Contact Center recorded the largest rating increase compared to last month *Last updated: June 24, 2026* ## How Does G2 Rank Contact Center Knowledge Base Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 29,000+ Authentic Reviews - 97+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1529&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=1529&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-knowledge-base%2Fsmall-business&secure%5Btoken%5D=67e810b69c45a91bd7250429582831f57566cb48b89fdfa962995fee983bf795&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Contact Center Knowledge Base Software Products in 2026? ### 1. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,445 **How Do G2 Users Rate Zoho Desk?** - **Compliance:** 8.2/10 (Category avg: 8.7/10) - **Auditing:** 8.1/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Zoho Desk?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small-Business, 24% Mid-Market #### What Are Zoho Desk's Pros and Cons? **Pros:** - Ease of Use (622 reviews) - Features (462 reviews) - Ticket Management (337 reviews) - Integrations (317 reviews) - Intuitive (312 reviews) **Cons:** - Learning Curve (297 reviews) - Steep Learning Curve (211 reviews) - Limited Customization (183 reviews) - Complexity (166 reviews) - Not Intuitive (159 reviews) ### What Do G2 Reviewers Say About Zoho Desk? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Zoho Desk, praising its simple setup and robust customization options. - Users appreciate the **customization and automation features** of Zoho Desk, enhancing efficiency and team visibility. - Users love the **efficient ticket management** in Zoho Desk, streamlining communication and task automation effortlessly. - Users value the **seamless integrations** of Zoho Desk, enhancing collaboration across various communication platforms efficiently. - Users appreciate the **intuitive interface** of Zoho Desk, making customer support smoother and more organized. **Cons:** - Users find the **steep learning curve** of Zoho Desk challenging, particularly with busy interfaces and complex configurations. - Users face a **steep learning curve** with Zoho Desk, particularly when configuring features and navigating a busy interface. - Users find **limited customization** frustrating, with some features being confusing and access restricted in lower-tier plans. - Users often face **complexity issues** with Zoho Desk, particularly related to the UI, reporting, and customization. - Users find Zoho Desk to have a **not intuitive interface** that can overwhelm new users with its complexity. #### What Are Recent G2 Reviews of Zoho Desk? **"[Zoho Desk Streamlines Support with Easy AutomationTitle for your review and Omnichannel Ticketing](https://www.g2.com/survey_responses/zoho-desk-review-13029091)"** **Rating:** 5.0/5.0 stars *— Mohit A.* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13029091) --- **"[Organized, User-Friendly Ticketing That Makes Support Fast and Efficient](https://www.g2.com/survey_responses/zoho-desk-review-12861349)"** **Rating:** 5.0/5.0 stars *— Javier C.* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-12861349) --- #### What Are G2 Users Discussing About Zoho Desk? - [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 1 comment, 1 upvote ### 2. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,961 **How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?** - **Compliance:** 8.6/10 (Category avg: 8.7/10) - **Auditing:** 8.6/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) **Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 37% Enterprise #### What Are Agentforce Service (formerly Salesforce Service Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1259 reviews) - Features (1102 reviews) - Case Management (1097 reviews) - Efficiency (973 reviews) - Helpful (591 reviews) **Cons:** - Learning Curve (787 reviews) - Complexity (697 reviews) - Limited Customization (501 reviews) - Steep Learning Curve (474 reviews) - Expensive (425 reviews) ### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users find **Agentforce Service easy to configure** , appreciating its helpful features and quick customer support. - Users value the **user-friendly interface** of Agentforce Service, which simplifies case management and reporting tasks. - Users appreciate how **easy and organized case management** is with Agentforce Service, enhancing workflow and collaboration. - Users value the **efficiency** of Agentforce Service, appreciating its seamless end-to-end experience and easy setup. - Users appreciate the **helpful guides and ease of use** in Salesforce Service Cloud, enhancing support service efficiency. **Cons:** - Users find the **steep learning curve** of Agentforce Service challenging, especially with complex customizations required for effective use. - Users find the **complexity** of Agentforce Service challenging for newcomers, requiring training and time for effective use. - Users find a **limited customization** capacity in Agentforce Service, requiring advanced technical knowledge for effective use. - Users find the **steep learning curve** of Agentforce Service challenging, requiring significant time for training and proficiency. - Users find the service to be **expensive** , especially with additional licenses and complex pricing structures. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **"[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)"** **Rating:** 4.0/5.0 stars *— Naampreet K.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) --- **"[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)"** **Rating:** 5.0/5.0 stars *— Arnold D.* [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) --- #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### 3. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,257 **How Do G2 Users Rate Guru?** - **Compliance:** 9.3/10 (Category avg: 8.7/10) - **Auditing:** 9.2/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,457 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (742 reviews) - Helpful (418 reviews) - Comprehensive Information (315 reviews) - Easy Access (298 reviews) - Information Accuracy (287 reviews) **Cons:** - Search Functionality (152 reviews) - Inefficient Search (149 reviews) - Search Functionality Issues (138 reviews) - Inefficient Searching (136 reviews) - Organizational Challenges (110 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users find Guru's interface **easy to use** , enabling quick access to information through intuitive navigation and design. - Users value the **ease of use and customization** in Guru, enhancing team productivity and integration with tools. - Users value the **comprehensive information** in Guru, facilitating efficient and effective customer service without delays. - Users find **easy access** to information with Guru, enhancing their productivity and support interactions effortlessly. - Users value the **information accuracy** of Guru, which enhances efficiency and allows for swift issue resolution. **Cons:** - Users note that the **search functionality can be slow** when dealing with large amounts of content. - Users find the **search functionality inefficient** , leading to slower results and difficulties in organizing saved content. - Users experience **search functionality issues** with slow results and challenges in organizing vast amounts of content. - Users struggle with **inefficient searching** in Guru, often requiring specific keywords to find the right cards. - Users find **organizational challenges** with Guru, noting slow search results and difficulty managing large collections of content. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 4. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **How Do G2 Users Rate Talkdesk?** - **Compliance:** 9.2/10 (Category avg: 8.7/10) - **Auditing:** 9.1/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users find Talkdesk's interface to be **user-friendly** , enabling easy access to conversations and enhancing workflow efficiency. - Users appreciate the **efficiency** of Talkdesk, enjoying seamless communication and improved operational performance across platforms. - Users appreciate the **reliable platform** of Talkdesk, enjoying seamless functionality and easy setup for enhanced productivity. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing support and efficiency for customer teams. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing agent efficiency and collaboration with minimal effort. **Cons:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users face frequent **technical issues** with Talkdesk, including call quality problems and system glitches requiring restarts. - Users find the **missing features** in Talkdesk frustrating, particularly regarding spellcheck and ticket status updates. - Users experience **notification issues** with Talkdesk, leaving them unaware of unexpected offline status changes. - Users face significant **connection issues** with Talkdesk, causing disruptions and frustration in daily operations and support. #### What Are Recent G2 Reviews of Talkdesk? **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- **"[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)"** **Rating:** 5.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12980010) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 5. [Helpjuice](https://www.g2.com/products/helpjuice/reviews) Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. **Average Rating:** 4.7/5.0 **Total Reviews:** 376 **How Do G2 Users Rate Helpjuice?** - **Compliance:** 8.5/10 (Category avg: 8.7/10) - **Auditing:** 8.3/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Helpjuice?** - **Seller:** [Helpjuice](https://www.g2.com/sellers/helpjuice) - **Year Founded:** 2011 - **HQ Location:** Miami, FL - **Twitter:** @HelpJuice (769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1879314/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 39% Small-Business #### What Are Helpjuice's Pros and Cons? **Pros:** - Ease of Use (121 reviews) - Helpful (102 reviews) - Customer Support (93 reviews) - Features (81 reviews) - Customization (73 reviews) **Cons:** - Editing Difficulties (36 reviews) - Limited Customization (31 reviews) - Formatting Issues (30 reviews) - Editing Limitations (22 reviews) - Learning Curve (20 reviews) ### What Do G2 Reviewers Say About Helpjuice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Helpjuice, finding the platform straightforward and efficient for managing content. - Users praise the **exceptional support** of Helpjuice, finding it responsive and efficient for resolving inquiries quickly. - Users commend the **excellent customer support** from Helpjuice, praising their quick response and effective assistance. - Users value the **user-friendly features** of Helpjuice, particularly the ease of organizing and managing content. - Users value the **customization options** in Helpjuice, enhancing accessibility and efficiency for various writing tasks. **Cons:** - Users face **editing difficulties** with Helpjuice, including issues with formatting, slow performance, and rigid elements. - Users feel the **limited customization options** hinder their experience and urge for more tailored features. - Users find the **formatting issues** frustrating, as updates are needed for text editing and article presentation. - Users face **editing limitations** in Helpjuice, such as comment placement issues and lack of internal linking options. - Users find the **learning curve challenging** due to insufficient explanations and translation issues in documentation. #### What Are Recent G2 Reviews of Helpjuice? **"[Keeps Patient Guidance and Knowledge Base Content Well Organized with Great Support](https://www.g2.com/survey_responses/helpjuice-review-12840743)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/helpjuice-review-12840743) --- **"[Accessible, Easy-to-Use Platform with Outstanding Support](https://www.g2.com/survey_responses/helpjuice-review-12795705)"** **Rating:** 5.0/5.0 stars *— Claudia A.* [Read full review](https://www.g2.com/survey_responses/helpjuice-review-12795705) --- #### What Are G2 Users Discussing About Helpjuice? - [What is knowledge base for?](https://www.g2.com/discussions/helpjuice-what-is-knowledge-base-for) - [What is knowledge base for?](https://www.g2.com/discussions/what-is-knowledge-base-for) - [What information is maintained in knowledge base?](https://www.g2.com/discussions/what-information-is-maintained-in-knowledge-base) - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) ### 6. [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 135 **How Do G2 Users Rate BoldDesk?** - **Compliance:** 9.3/10 (Category avg: 8.7/10) - **Auditing:** 8.8/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.9/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) **Who Is the Company Behind BoldDesk?** - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** https://www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion (11,907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,611 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Small-Business, 35% Mid-Market #### What Are BoldDesk's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Simple (19 reviews) - Customer Support (17 reviews) - Easy Setup (17 reviews) - Features (17 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (9 reviews) - Limited Customization (9 reviews) - Not Intuitive (8 reviews) - Ticketing Issues (8 reviews) ### What Do G2 Reviewers Say About BoldDesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of BoldDesk, enjoying its quick setup and user-friendly interface. - Users appreciate the **simple setup process** of BoldDesk, enjoying ready-made views and custom field creation. - Users appreciate the **helpful customer support** of BoldDesk, ensuring smooth onboarding and satisfactory ticket resolution. - Users appreciate the **easy setup** of BoldDesk, allowing them to start using it within a day. - Users value the **user-friendly interface and integrated system** of BoldDesk, appreciating its ease of use and reliability. **Cons:** - Users find the **missing features** in BoldDesk frustrating, limiting functionality and usability in ticket management. - Users find the **learning curve steep** for BoldDesk, especially with the client portal and customizations. - Users note a **lack of customization** options in BoldDesk, hindering personalized experiences and workflow adjustments. - Users find the **client portal not intuitive** , making it challenging for customers to navigate the application effectively. - Users find the **ticketing issues** frustrating, particularly in tracking and organizing completed tickets efficiently. #### What Are Recent G2 Reviews of BoldDesk? **"[BoldDesk Makes Support Smooth with Easy Ticketing, Automation, and Helpful Support](https://www.g2.com/survey_responses/bolddesk-review-12779837)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12779837) --- **"[BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support](https://www.g2.com/survey_responses/bolddesk-review-12803790)"** **Rating:** 5.0/5.0 stars *— Adithya K.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) --- ### 7. [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 137 **How Do G2 Users Rate HappyFox Help Desk?** - **Policies and Controls:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind HappyFox Help Desk?** - **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) - **Year Founded:** 2011 - **HQ Location:** Irvine, California - **LinkedIn® Page:** https://www.linkedin.com/company/3190470/ (146 employees on LinkedIn®) - **Phone:** +1 (949) 535-2220 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 39% Small-Business #### What Are HappyFox Help Desk's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (5 reviews) - Automation (3 reviews) - Easy Setup (3 reviews) - Efficiency (3 reviews) **Cons:** - Call Functionality (1 reviews) - Complex Usability (1 reviews) - Email Communication Issues (1 reviews) - Email Management Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About HappyFox Help Desk? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of HappyFox Help Desk enhances productivity and customer service efficiency. - Users praise the **excellent customer support** during challenging situations, ensuring a smooth experience with HappyFox Help Desk. - Users love the **automation features** of HappyFox Help Desk, enhancing ticket management and efficiency significantly. - Users commend the **easy setup** of HappyFox Help Desk, appreciating its intuitive interface and quick onboarding process. - Users highlight the **efficiency** of HappyFox Help Desk, streamlining workflows and improving productivity for teams and clients alike. **Cons:** - Users experience **freezing issues** with call functionality, causing difficulty in CC'ing others and viewing shared tickets. - Users find the **complex usability** of HappyFox Help Desk frustrating compared to their previous GSuite Help Desk experience. - Users wish for more **flexibility in features** and a lower price to accommodate more users effectively. - Users face **email management issues** due to unclear notifications and limited customization impacting ticket assignment. - Users feel the **pricing is high** , limiting accessibility and flexibility for larger teams with budget constraints. #### What Are Recent G2 Reviews of HappyFox Help Desk? **"[Excellent tool for managing insurance queries, keeping a check on timeline and responding quickly.](https://www.g2.com/survey_responses/happyfox-help-desk-review-11735735)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/happyfox-help-desk-review-11735735) --- **"[Simple and effective customer support](https://www.g2.com/survey_responses/happyfox-help-desk-review-11461071)"** **Rating:** 4.5/5.0 stars *— Jorge R.* [Read full review](https://www.g2.com/survey_responses/happyfox-help-desk-review-11461071) --- #### What Are G2 Users Discussing About HappyFox Help Desk? - [What is HappyFox Help Desk used for?](https://www.g2.com/discussions/what-is-happyfox-help-desk-used-for) - [How much does HappyFox cost?](https://www.g2.com/discussions/how-much-does-happyfox-cost) - [What is a help desk ticket?](https://www.g2.com/discussions/what-is-a-help-desk-ticket) - [What is the basic function of a help desk?](https://www.g2.com/discussions/what-is-the-basic-function-of-a-help-desk) - [What is HappyFox?](https://www.g2.com/discussions/what-is-happyfox) ### 8. [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. **Average Rating:** 4.8/5.0 **Total Reviews:** 167 **How Do G2 Users Rate livepro Knowledge Management?** - **Compliance:** 9.8/10 (Category avg: 8.7/10) - **Auditing:** 9.6/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.8/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) **Who Is the Company Behind livepro Knowledge Management?** - **Seller:** [livepro](https://www.g2.com/sellers/livepro) - **Company Website:** https://livepro.com/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, NSW - **Twitter:** @liveprosoftware (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2324422/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Knowledge Specialist - **Top Industries:** Government Administration, Insurance - **Company Size:** 46% Mid-Market, 21% Enterprise #### What Are livepro Knowledge Management's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Knowledge Base (55 reviews) - Helpful (45 reviews) - Intuitive (36 reviews) - Features (33 reviews) **Cons:** - Inefficient Search (10 reviews) - Inefficient Search Function (9 reviews) - Improvement Needed (8 reviews) - Poor Search Functionality (8 reviews) - Search Functionality (8 reviews) ### What Do G2 Reviewers Say About livepro Knowledge Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive and easy-to-use layout** of livepro Knowledge Management, enhancing efficiency and customer experience. - Users appreciate the **user-friendly interface and AI features** of livepro Knowledge Management, enhancing information access and management. - Users value the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency. - Users love the **intuitive search function** of livepro, enabling quick access to accurate information for better customer service. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing efficiency and simplifying complex processes. **Cons:** - Users often face **inefficient search** results, leading to difficulty in quickly finding specific information. - Users find the **inefficient search function** frustrating, as it makes locating specific information time-consuming and difficult. - Users find that **improvement is needed** for AI accuracy and article editing, along with a clearer onboarding process. - Users find the **poor search functionality** frustrating, often struggling to locate specific information efficiently. - Users find the **search functionality lacking** , often leading to overwhelming results and difficulty in quickly locating specific information. #### What Are Recent G2 Reviews of livepro Knowledge Management? **"[Knowledge Management Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)"** **Rating:** 4.5/5.0 stars *— Joy E.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903) --- **"[From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)"** **Rating:** 4.5/5.0 stars *— Carly M.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030) --- #### What Are G2 Users Discussing About livepro Knowledge Management? - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) ### 9. [Document360](https://www.g2.com/products/document360/reviews) Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 511 **How Do G2 Users Rate Document360?** - **Compliance:** 9.3/10 (Category avg: 8.7/10) - **Auditing:** 9.2/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Document360?** - **Seller:** [Kovai Limited](https://www.g2.com/sellers/kovai-limited) - **Company Website:** https://www.kovai.co/ - **Year Founded:** 2009 - **HQ Location:** London - **Twitter:** @BizTalk360 (1,920 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kovaico/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technical Writer, Senior Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 39% Small-Business #### What Are Document360's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Features (31 reviews) - Customer Support (29 reviews) - Helpful (27 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (11 reviews) - Editing Difficulties (10 reviews) - Editing Limitations (9 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About Document360? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Document360, highlighting its intuitive interface and efficient support for quick setup. - Users appreciate the **versatile customization** and intuitive features of Document360, enhancing their documentation experience significantly. - Users praise the **efficient customer support** of Document360, highlighting fast resolutions and knowledgeable assistance during onboarding. - Users value the **versatile customization** of Document360, enhancing integration and streamlining content management seamlessly. - Users love the **versatile and customizable user interface** of Document360, enhancing their platform's branding and layout seamlessly. **Cons:** - Users note the need for improved **missing features** , like better copying options and enhanced visual editing tools. - Users find **editing difficulties** with Document360, especially with lag in long documents and disorganized formatting. - Users find **editing limitations** in Document360, such as lag with long documents and complex image uploads, frustrating. - Users find Document360 **expensive** , with essential features requiring higher payment and limitations in sharing capabilities. - Users express concern over **limited customization** options in Document360, finding it challenging for non-developers to navigate. #### What Are Recent G2 Reviews of Document360? **"[Simplifying Documentation Management with Document360](https://www.g2.com/survey_responses/document360-review-12229699)"** **Rating:** 4.0/5.0 stars *— Vignesh S.* [Read full review](https://www.g2.com/survey_responses/document360-review-12229699) --- **"[Our users having great experience through the Document 360 knowledge base.](https://www.g2.com/survey_responses/document360-review-11366095)"** **Rating:** 5.0/5.0 stars *— Atul B.* [Read full review](https://www.g2.com/survey_responses/document360-review-11366095) --- #### What Are G2 Users Discussing About Document360? - [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) - 1 comment ### 10. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments **Average Rating:** 4.1/5.0 **Total Reviews:** 243 **How Do G2 Users Rate 8x8 Contact Center?** - **Compliance:** 8.3/10 (Category avg: 8.7/10) - **Auditing:** 6.7/10 (Category avg: 8.3/10) - **Policies and Controls:** 6.7/10 (Category avg: 8.6/10) - **Ease of Use:** 8.2/10 (Category avg: 9.0/10) **Who Is the Company Behind 8x8 Contact Center?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 54% Mid-Market, 36% Small-Business #### What Are 8x8 Contact Center's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Helpful (26 reviews) - Customer Support (24 reviews) - Features (19 reviews) - Efficiency (17 reviews) **Cons:** - Missing Features (11 reviews) - Poor Customer Support (11 reviews) - Call Management (7 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About 8x8 Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of 8x8 Contact Center, highlighting its user-friendly interface and seamless integration. - Users appreciate the **knowledgeable and friendly support** from 8x8 Contact Center, making issue resolution efficient and collaborative. - Users appreciate the **exceptional customer support** of 8x8 Contact Center, noting helpful and knowledgeable agents throughout the process. - Users value the **ease of use and seamless integration** of 8x8 Contact Center, enhancing team communication and efficiency. - Users highlight the **efficiency** of 8x8 Contact Center, enabling seamless communication and productivity for their teams. **Cons:** - Users are frustrated by the **missing features** like custom report grouping and limited warm transfer options. - Users report **poor customer support** , citing long wait times and unhelpful assistance when needing help with issues. - Users express frustration with **inability to warm transfer calls** and cumbersome processes affecting their efficiency. - Users find the **complexity of administration** frustrating, citing difficulties with settings and lack of essential features. - Users face frustrating **integration issues** with 8x8 Contact Center, complicating their workflow and data management. #### What Are Recent G2 Reviews of 8x8 Contact Center? **"[Efficient Service with Personable Support, AI Needs Improvement](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)"** **Rating:** 4.0/5.0 stars *— Sam C.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729) --- **"[Comprehensive Reporting, Needs Consolidation Options](https://www.g2.com/survey_responses/8x8-contact-center-review-12654670)"** **Rating:** 4.0/5.0 stars *— Dardra D.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12654670) --- #### What Are G2 Users Discussing About 8x8 Contact Center? - [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) ### 11. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 **How Do G2 Users Rate NiCE CXone?** - **Compliance:** 9.0/10 (Category avg: 8.7/10) - **Auditing:** 7.4/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.1/10 (Category avg: 8.6/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind NiCE CXone?** - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd (14,655 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®) - **Ownership:** NASDAQ: NICE **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Supervisor - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are NiCE CXone's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Features (21 reviews) - Efficiency (20 reviews) - Helpful (16 reviews) - Intuitive (13 reviews) **Cons:** - Call Issues (12 reviews) - Technical Issues (11 reviews) - Missing Features (10 reviews) - Poor Customer Support (10 reviews) - Delays (8 reviews) ### What Do G2 Reviewers Say About NiCE CXone? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of NiCE CXone, making it easy for new employees to navigate and utilize features. - Users value the **intuitive interface and tailored features** of NiCE CXone, facilitating easy adoption and excellent customer service. - Users commend the **intuitive interface** of NiCE CXone, facilitating easy onboarding and effective call management for enhanced service. - Users value the **intuitive interface** of NiCE CXone, making it easy for new employees to adapt quickly. - Users praise the **intuitive interface** of NiCE CXone, making it easy for newcomers and ensuring effective communication. **Cons:** - Users experience **call issues** with NiCE CXone, including dropped calls and difficulty in changing agent status. - Users experience **technical issues** with NiCE CXone, including lag, crashes, and frequent outages affecting performance. - Users are frustrated with the **missing features** in NiCE CXone, particularly in training support and reporting tools. - Users find the **poor customer support** frustrating, as contacting help directly can be challenging and unresponsive. - Users report experiencing **delays** in information retrieval and slow response times from support, impacting overall user satisfaction. #### What Are Recent G2 Reviews of NiCE CXone? **"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"** **Rating:** 4.5/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) --- **"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"** **Rating:** 4.5/5.0 stars *— Nilesh S.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) --- #### What Are G2 Users Discussing About NiCE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### 12. [Shelf](https://www.g2.com/products/shelf-shelf/reviews) Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use. **Average Rating:** 4.7/5.0 **Total Reviews:** 135 **How Do G2 Users Rate Shelf?** - **Compliance:** 9.4/10 (Category avg: 8.7/10) - **Auditing:** 9.1/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.4/10 (Category avg: 8.6/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) **Who Is the Company Behind Shelf?** - **Seller:** [Shelf](https://www.g2.com/sellers/shelf) - **Company Website:** https://shelf.io - **HQ Location:** Stamford, CT - **Twitter:** @shelf_io (1,226 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10614850/ (231 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 57% Mid-Market, 28% Enterprise #### What Are Shelf's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - AI Features (1 reviews) - AI Technology (1 reviews) - Artificial Intelligence (1 reviews) - Centralization (1 reviews) **Cons:** - Editing Difficulties (1 reviews) - Editing Limitations (1 reviews) - Inefficiency (1 reviews) - Inefficient Search (1 reviews) - Inefficient Search Function (1 reviews) ### What Do G2 Reviewers Say About Shelf? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of finding information** with Shelf, as it streamlines knowledge management efficiently. - Users find that Shelf's **AI optimization features** enhance their ability to manage and utilize company knowledge effectively. - Users find that Shelf's **AI optimization** significantly enhances their knowledge management for effective chatbot responses. - Users value Shelf for its ability to **optimize knowledge for AI chatbot efficiency** , ensuring accurate answers for customers. - Users appreciate the **centralization** of information in Shelf, making it easy to find everything efficiently. **Cons:** - Users find **editing difficulties** with Shelf due to limitations in simultaneous collaboration on gems. - Users dislike the **editing limitations** of Shelf, as simultaneous edits by multiple users are not supported. - Users find the **inefficiency** of document search in Shelf frustrating, as it often requires unnecessary effort to locate files. - Users find the **inefficient search** frustrating, as it often requires extra effort to locate specific documents quickly. - Users find the **inefficient search function** frustrating as it often requires extra effort to locate specific documents. #### What Are Recent G2 Reviews of Shelf? **"[Great Clarity and Ease of Use You Can Rely on Again and Again](https://www.g2.com/survey_responses/shelf-review-12493143)"** **Rating:** 5.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/shelf-review-12493143) --- **"[Keeps Everything Organized, But Search Could Be Smoother](https://www.g2.com/survey_responses/shelf-review-11832957)"** **Rating:** 4.0/5.0 stars *— Liza Marie A.* [Read full review](https://www.g2.com/survey_responses/shelf-review-11832957) --- #### What Are G2 Users Discussing About Shelf? - [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do) - [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software) - [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software) - [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf) ### 13. [Bloomfire](https://www.g2.com/products/bloomfire/reviews) Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowering users to access, manage, and collaborate on knowledge efficiently and effectively. Bloomfire’s AI-powered search and content authoring transform how teams interact with data and ensure that organizational assets and critical information are easily accessible and actionable. Bloomfire supports enterprise companies in scaling their knowledge management programs across teams, departments, and org-wide deployments and serves businesses across all industries – including healthcare, finance, government, manufacturing, and retail. With a focus on operational excellence, Bloomfire is an established, trusted partner to Fortune 500 companies and other industry leaders. The AI-driven platform delivers nearly 2 million answers each month, emphasizing its value and credibility. Key functionality includes: · AI-Powered Enterprise Search: Get direct, trusted answers from Ask AI and find relevant documents and articles across all your integrated platforms with intuitive search. ·AI-Powered Authoring Tools: Advanced authoring tools streamline knowledge creation and ensure your content fits the unique needs of your business. Use generative AI to create and refine insights from your original work, ensuring all published information is high quality and optimized for search. · Scalable Architecture & Award-Winning Implementation: With flexible structure and navigation components like communities, groups, and boards, Bloomfire is designed to grow with your organization, offering a seamless integration and implementation process. **Average Rating:** 4.6/5.0 **Total Reviews:** 500 **How Do G2 Users Rate Bloomfire?** - **Compliance:** 9.0/10 (Category avg: 8.7/10) - **Auditing:** 8.7/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Bloomfire?** - **Seller:** [Bloomfire](https://www.g2.com/sellers/bloomfire) - **Company Website:** https://www.bloomfire.com - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Bloomfire (6,350 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/851196/ (93 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Mid-Market, 30% Enterprise #### What Are Bloomfire's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - AI Features (13 reviews) - Easy Access (13 reviews) - Search Functionality (13 reviews) - Artificial Intelligence (12 reviews) **Cons:** - Inefficient Search (7 reviews) - Inefficient Search Functionality (5 reviews) - Limited Customization (5 reviews) - Limited Reporting (5 reviews) - Search Limitations (5 reviews) ### What Do G2 Reviewers Say About Bloomfire? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in Bloomfire, making knowledge access and sharing effortless for everyone. - Users praise **AI-powered search** in Bloomfire for its speed and accuracy, enhancing collaboration and knowledge sharing. - Users find Bloomfire's **easy access** features invaluable for quickly locating important information and enhancing workflow efficiency. - Users value the **effective search functionality** of Bloomfire, enabling quick access to essential work-related documents and resources. - Users value the **AI-powered search and collaboration** features of Bloomfire, enhancing knowledge sharing across the organization. **Cons:** - Users experience **inefficient search** functions in Bloomfire, leading to frustration and unmet information needs. - Users find the **inefficient search functionality** disappointing, as it struggles to deliver accurate insights quickly. - Users desire more **customization options** for search filters and branding to enhance their overall experience with Bloomfire. - Users note the **limited reporting** capabilities of Bloomfire, necessitating external tools for effective analytics and insights. - Users experience **search limitations** in Bloomfire, feeling disappointed with the accuracy and directness of results. #### What Are Recent G2 Reviews of Bloomfire? **"[Bloomfire Makes Research Easier with Clear, Informative and Helpful Answers](https://www.g2.com/survey_responses/bloomfire-review-12214340)"** **Rating:** 4.5/5.0 stars *— Isobelle I.* [Read full review](https://www.g2.com/survey_responses/bloomfire-review-12214340) --- **"[The One-Stop Platform for Seamless Collaboration](https://www.g2.com/survey_responses/bloomfire-review-12365942)"** **Rating:** 5.0/5.0 stars *— Meg S.* [Read full review](https://www.g2.com/survey_responses/bloomfire-review-12365942) --- #### What Are G2 Users Discussing About Bloomfire? - [What is Seva used for?](https://www.g2.com/discussions/what-is-seva-used-for) - 1 comment - [What is Talla used for?](https://www.g2.com/discussions/what-is-talla-used-for) ### 14. [Stonly](https://www.g2.com/products/stonly/reviews) Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 131 **How Do G2 Users Rate Stonly?** - **Compliance:** 9.2/10 (Category avg: 8.7/10) - **Auditing:** 9.1/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Stonly?** - **Seller:** [Stonly](https://www.g2.com/sellers/stonly) - **Year Founded:** 2018 - **HQ Location:** Paris, FR - **Twitter:** @stonly (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stonly/ (64 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small-Business, 34% Mid-Market #### What Are Stonly's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Features (6 reviews) - Helpful (6 reviews) - Easy Implementation (5 reviews) - Intuitive (5 reviews) **Cons:** - Missing Features (3 reviews) - Lack of Features (2 reviews) - Time Consumption (2 reviews) - Button Issues (1 reviews) - Chatbot Issues (1 reviews) ### What Do G2 Reviewers Say About Stonly? *AI-generated summary from verified user reviews* **Pros:** - Users find Stonly's **ease of use** exceptional, making setup and guide creation simple and efficient for all. - Users praise Stonly for its **powerful and easy-to-use features** , which significantly enhance team training and support. - Users appreciate the **user-friendly design** of Stonly, making it easy to keep partners and customers informed. - Users commend Stonly for its **easy implementation** , allowing quick adjustments and immediate support without IT involvement. - Users find Stonly to be **intuitive and user-friendly** , enabling easy updates and seamless integration for enhanced client support. **Cons:** - Users note a **lack of complementary features** , but find them non-critical as updates are underway. - Users notice a **lack of features** , but it's not critical and improvements are already underway by the team. - Users find **time consumption** noticeable due to reliance on developers for embedding and management of multiple widgets. - Users report **button issues** with Stonly that hinder navigation and functionality in the user experience. - Users report challenges with the **chatbot integration** , hindering efficient communication and support access within Stonly. #### What Are Recent G2 Reviews of Stonly? **"[I literally recommend them on every call I have with EVERY vendor and potential vendor](https://www.g2.com/survey_responses/stonly-review-10331547)"** **Rating:** 5.0/5.0 stars *— Thomas J.* [Read full review](https://www.g2.com/survey_responses/stonly-review-10331547) --- **"[It's the best](https://www.g2.com/survey_responses/stonly-review-10630489)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/stonly-review-10630489) --- #### What Are G2 Users Discussing About Stonly? - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) ### 15. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Capacity?** - **Compliance:** 8.3/10 (Category avg: 8.7/10) - **Auditing:** 9.4/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Banking - **Company Size:** 40% Mid-Market, 32% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Setup (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) - Customer Support (4 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Limited Features (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Capacity, benefiting from seamless setup and efficient communication management. - Users highlight the **quick and easy setup** of Capacity, ensuring a smooth transition and improved efficiency for teams. - Users value the **efficiency** of Capacity, which streamlines workflows and enhances support team performance effortlessly. - Users praise Capacity for its **helpful and proactive support team** , enhancing their experience and driving product improvements. - Users appreciate the **helpful and proactive support** from Capacity, making integrations and communication streamlined and efficient. **Cons:** - Users stress that **complex setup** requires significant time and dedicated resources to ensure effective implementation of Capacity. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources for effective implementation. - Users find the **inadequate features** of Capacity limiting, especially the lack of asset management functionality. - Users note the **lack of essential features** in Capacity, such as asset management, hindering collaboration and efficiency. - Users find the **limited features** of Capacity lacking, particularly missing asset management capabilities for support tasks. #### What Are Recent G2 Reviews of Capacity? **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 16. [ScreenSteps](https://www.g2.com/products/screensteps/reviews) ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation. The results? Faster training, fewer questions, and fewer mistakes. **Average Rating:** 4.7/5.0 **Total Reviews:** 53 **How Do G2 Users Rate ScreenSteps?** - **Policies and Controls:** 7.9/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind ScreenSteps?** - **Seller:** [ScreenSteps](https://www.g2.com/sellers/screensteps) - **Year Founded:** 2009 - **HQ Location:** United States - **Twitter:** @screensteps (858 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/screensteps/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 46% Mid-Market, 43% Small-Business #### What Are ScreenSteps's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Formatting Issues (1 reviews) - Limited Options (1 reviews) ### What Do G2 Reviewers Say About ScreenSteps? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ScreenSteps, making setup and searching highly efficient for manuals. - Users love the **easy setup** of ScreenSteps, making it accessible for both internal and external Product Manuals. - Users appreciate the **efficiency** of ScreenSteps for creating and searching manuals effortlessly for internal and external use. - Users find ScreenSteps **incredibly helpful** for creating manuals, appreciating its ease of use and search functionality. - Users find the **navigation ease** of ScreenSteps highly beneficial for searching and accessing information quickly. **Cons:** - Users note **formatting issues** but state they can still create a comprehensive Knowledge Base for clients. - Users note **limited formatting options** , but it hasn't hindered their ability to create a comprehensive Knowledge Base. #### What Are Recent G2 Reviews of ScreenSteps? **"[Comprehensive knowledge management system](https://www.g2.com/survey_responses/screensteps-review-7054815)"** **Rating:** 5.0/5.0 stars *— Terry H.* [Read full review](https://www.g2.com/survey_responses/screensteps-review-7054815) --- **"[Intuitive and easy to set up](https://www.g2.com/survey_responses/screensteps-review-7680099)"** **Rating:** 5.0/5.0 stars *— Sandy S.* [Read full review](https://www.g2.com/survey_responses/screensteps-review-7680099) --- #### What Are G2 Users Discussing About ScreenSteps? - [Is there a free version of Screensteps?](https://www.g2.com/discussions/is-there-a-free-version-of-screensteps) - [What are the features of Screensteps?](https://www.g2.com/discussions/what-are-the-features-of-screensteps) - [How do you use ScreenSteps?](https://www.g2.com/discussions/how-do-you-use-screensteps) - [What does ScreenSteps do?](https://www.g2.com/discussions/what-does-screensteps-do) - 2 comments ### 17. [DevRev](https://www.g2.com/products/devrev-devrev/reviews) DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. **Average Rating:** 4.4/5.0 **Total Reviews:** 206 **How Do G2 Users Rate DevRev?** - **Compliance:** 7.8/10 (Category avg: 8.7/10) - **Auditing:** 7.6/10 (Category avg: 8.3/10) - **Policies and Controls:** 7.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) **Who Is the Company Behind DevRev?** - **Seller:** [DevRev](https://www.g2.com/sellers/devrev) - **Company Website:** https://devrev.ai/ - **Year Founded:** 2020 - **HQ Location:** Palo Alto, CA - **Twitter:** @devrev (3,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, HR Specialist - **Top Industries:** Computer Software, Financial Services - **Company Size:** 53% Mid-Market, 33% Small-Business #### What Are DevRev's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Efficiency (51 reviews) - Features (48 reviews) - Helpful (40 reviews) - Customer Support (29 reviews) **Cons:** - Missing Features (30 reviews) - Limited Features (21 reviews) - Lack of Features (19 reviews) - Learning Curve (18 reviews) - Not Intuitive (16 reviews) ### What Do G2 Reviewers Say About DevRev? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DevRev, facilitating seamless feature discovery and effective performance analysis. - Users benefit from **increased efficiency** with DevRev, enhancing collaboration and responsiveness across teams for better performance. - Users value the **advanced features** of DevRev, especially AI support and ticketing system, enhancing productivity significantly. - Users commend the **exceptional team support** of DevRev, enhancing their onboarding and integration experience significantly. - Users highlight the **highly responsive customer support** of DevRev, enhancing their overall experience with effective communication. **Cons:** - Users note the **lack of essential features** in DevRev, highlighting the need for more comprehensive capabilities and enhancements. - Users find the **limited features** of DevRev frustrating, particularly the lack of search functionality for recordings. - Users note the **lack of features** in DevRev, particularly in reporting, integrations, and mobile experience. - Users struggle with the **steep learning curve** of DevRev due to its multifaceted workflows and documentation challenges. - Users find DevRev **not intuitive** , citing a challenging learning curve and unclear user experience for newcomers. #### What Are Recent G2 Reviews of DevRev? **"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"** **Rating:** 4.0/5.0 stars *— Tushar M.* [Read full review](https://www.g2.com/survey_responses/devrev-review-12756836) --- **"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"** **Rating:** 4.5/5.0 stars *— Vinod K.* [Read full review](https://www.g2.com/survey_responses/devrev-review-10455174) --- ### 18. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Compliance:** 9.3/10 (Category avg: 8.7/10) - **Auditing:** 9.2/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (134 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (61 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel **easy to use** , appreciating its simple setup and efficient call management features. - Users value Ozonetel's **versatile call handling features** , enhancing efficiency with manual and blended modes for customer interactions. - Users value the **efficient call management** of Ozonetel, facilitating smooth handling of customer grievances and effective operations. - Users appreciate the **excellent call quality** of Ozonetel, ensuring smooth and efficient communication during calls. - Users value the **outstanding customer support** provided by Ozonetel, enhanced by its seamless omnichannel integration. **Cons:** - Users find **call issues** such as delays and drops to be a frustrating aspect of Ozonetel's service. - Users experience frequent **connection issues** such as network problems and call drops, affecting their service reliability. - Users experience occasional **call connectivity issues** , resulting in delays and voice quality problems during calls. - Users often face **connectivity issues** with Ozonetel, experiencing delays, disconnections, and difficulties during call transfers. - Users report occasional **technical issues** like call drops and delays, which can disrupt the overall experience. #### What Are Recent G2 Reviews of Ozonetel? **"[Seamless Call Management with Intuitive Blended Mode](https://www.g2.com/survey_responses/ozonetel-review-11751332)"** **Rating:** 5.0/5.0 stars *— Sonali D.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-11751332) --- **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 19. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 672 **How Do G2 Users Rate Sprinklr Service?** - **Compliance:** 8.5/10 (Category avg: 8.7/10) - **Auditing:** 8.3/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Social Media Specialist - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 31% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for enhancing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, making social media management convenient and efficient. - Users appreciate the **professional and cooperative team** at Sprinklr, enhancing their overall experience with the platform. - Users value the **efficiency** of Sprinklr Service, managing multiple channels seamlessly from a single interface. - Users praise the **excellent customer support** of Sprinklr Service, noting their availability and commitment to enhancing user experience. **Cons:** - Users find the **complexity of the platform** overwhelming, hindering efficiency and requiring extensive training and troubleshooting. - Users find the **steep learning curve** of Sprinklr Service challenging, requiring extensive training and onboarding support. - Users note **missing features** in Sprinklr Service, requiring native posting for certain tasks, disrupting workflow efficiency. - Users experience **slow loading** times with Sprinklr Service, hindering efficiency and complicating their workflow transition. - Users find a **steep learning curve** with Sprinklr Service, especially newcomers and smaller teams needing extra training. #### What Are Recent G2 Reviews of Sprinklr Service? **"[A good chatbot platform for the website](https://www.g2.com/survey_responses/sprinklr-service-review-11601232)"** **Rating:** 4.5/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-11601232) --- **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- ### 20. [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. **Average Rating:** 4.6/5.0 **Total Reviews:** 303 **How Do G2 Users Rate Zendesk Contact Center?** - **Compliance:** 8.4/10 (Category avg: 8.7/10) - **Auditing:** 8.3/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Zendesk Contact Center?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Lead - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Mid-Market, 29% Small-Business #### What Are Zendesk Contact Center's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Efficiency (8 reviews) - Helpful (8 reviews) - Features (6 reviews) - Customer Support (5 reviews) **Cons:** - Inefficient Workflow (4 reviews) - Workflow Disruption (4 reviews) - Inefficiency (3 reviews) - Missing Features (3 reviews) - Process Complexity (3 reviews) ### What Do G2 Reviewers Say About Zendesk Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find Zendesk Contact Center **easy to use and set up** , enhancing their ability to provide efficient support. - Users benefit from the **efficient omnichannel support** of Zendesk Contact Center, enhancing responsiveness and customer satisfaction. - Users value the **intuitive interface and seamless omnichannel capabilities** of Zendesk Contact Center, streamlining their support efforts. - Users appreciate the **omnichannel support and insightful reporting** of Zendesk Contact Center for enhanced customer interactions. - Users value Zendesk's **customer support** for its omnichannel integration and user-friendly interface, enhancing responsive communication. **Cons:** - Users experience **inefficient workflow** due to inconsistent SLAs and metrics, causing delays and confusion in daily operations. - Users face **workflow disruptions** due to inconsistent SLAs and unexpected behavior of performance metrics in Zendesk Contact Center. - Users struggle with **inefficiency** in Zendesk Contact Center due to inconsistent workflows and cumbersome performance tracking setups. - Users feel the lack of **essential notification features** reduces their efficiency and makes ticket management frustrating. - Users report that the **process complexity** in Zendesk Contact Center makes it difficult to manage workflows effectively. #### What Are Recent G2 Reviews of Zendesk Contact Center? **"[Efficient Support Management with Room for Improvement](https://www.g2.com/survey_responses/zendesk-contact-center-review-12846037)"** **Rating:** 4.0/5.0 stars *— Mandla N.* [Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-12846037) --- **"[Powerful for workflows and automation, but reporting and admin setup can be frustrating](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)"** **Rating:** 4.5/5.0 stars *— Sebastian E.* [Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217) --- #### What Are G2 Users Discussing About Zendesk Contact Center? - [What is Klaus used for?](https://www.g2.com/discussions/what-is-klaus-used-for) ### 21. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 596 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Compliance:** 9.2/10 (Category avg: 8.7/10) - **Auditing:** 9.2/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **user-friendly interface** of Five9, making it easy to implement and navigate through features. - Users appreciate the **exceptional customer support** from Five9, highlighting responsiveness and effective resolution of queries. - Users praise the **responsive support** and personalized attention from Five9, enhancing their overall experience with the platform. - Users value the **user-friendly interface** and seamless integrations of Five9, enhancing their overall call center experience. - Users highlight the **efficiency** of Five9 for quick setup and seamless integration, enhancing daily operations significantly. **Cons:** - Users report experiencing **call issues** with Five9, citing problems with email reporting and slow SMS features. - Users find the **complexity of the UI** and reporting functions challenging, requiring significant training for effective use. - Users find **missing features** in Five9, with limited customization and an outdated UI affecting usability. - Users experience **technical issues** like call drops and system disruptions that hinder operational efficiency and frustrate agents. - Users experience **poor customer support** , often needing additional help for setup and facing communication issues. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 22. [Zingtree](https://www.g2.com/products/zingtree/reviews) Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs **Average Rating:** 4.5/5.0 **Total Reviews:** 94 **How Do G2 Users Rate Zingtree?** - **Compliance:** 9.1/10 (Category avg: 8.7/10) - **Auditing:** 8.7/10 (Category avg: 8.3/10) - **Policies and Controls:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind Zingtree?** - **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree) - **Company Website:** https://zingtree.com - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @zingtree (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1093555 (42 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Consumer Goods - **Company Size:** 44% Mid-Market, 28% Small-Business #### What Are Zingtree's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Intuitive (32 reviews) - Helpful (29 reviews) - Features (21 reviews) - Simple (21 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (10 reviews) - Limited Options (9 reviews) - Limited Customization (8 reviews) - Reporting Issues (8 reviews) ### What Do G2 Reviewers Say About Zingtree? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Zingtree, finding it intuitive and perfect for training staff effectively. - Users love the **intuitive design** of Zingtree, making it easy to create interactive decision paths effortlessly. - Users appreciate the **specific and organized guidance** Zingtree provides, enhancing problem resolution for customer issues. - Users value the **step-by-step guidance** from Zingtree, simplifying complex situations for seamless agent support. - Users value the **simplicity** of Zingtree, enabling quick setup and effective guidance for complex processes. **Cons:** - Users find the **missing features** such as limited customization and inadequate search tools frustrating in Zingtree. - Users experience a **challenging learning curve** with Zingtree's logic nodes, though resources and support are available. - Users note the **limited options** for customization and market-specific content in Zingtree, impacting flexibility and performance. - Users express frustration with **limited customization** options in Zingtree, seeking more advanced formatting and design elements. - Users find the **reporting section unhelpful and unintuitive** , complicating the process of finding necessary sessions. #### What Are Recent G2 Reviews of Zingtree? **"[Integration and Automation of Processes: Top Decision Tree Software Available Today](https://www.g2.com/survey_responses/zingtree-review-7476127)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-7476127) --- **"[Intuitive Decision Trees and Strong Integrations That Streamline Agent Workflows](https://www.g2.com/survey_responses/zingtree-review-12696956)"** **Rating:** 4.5/5.0 stars *— Matt C.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-12696956) --- ### 23. [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences. **Average Rating:** 4.3/5.0 **Total Reviews:** 233 **How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center?** - **Compliance:** 9.1/10 (Category avg: 8.7/10) - **Auditing:** 9.0/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.8/10 (Category avg: 8.6/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) **Who Is the Company Behind Ameyo by Exotel Cloud Contact Center?** - **Seller:** [Exotel](https://www.g2.com/sellers/exotel) - **Year Founded:** 2011 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @Exotel (2,937 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2433287/ (747 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist, Assistant Manager - **Top Industries:** Education Management, Financial Services - **Company Size:** 49% Mid-Market, 31% Enterprise #### What Are Ameyo by Exotel Cloud Contact Center's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Efficiency (3 reviews) - Integrations (3 reviews) - Interactions Management (3 reviews) **Cons:** - Limited Customization (4 reviews) - Difficult Setup (3 reviews) - Learning Curve (3 reviews) - Slow Loading (3 reviews) - Complex Features (2 reviews) ### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Ameyo, enabling efficient management of customer interactions from a single platform. - Users appreciate the **reliable and feature-rich platform** of Ameyo, which enhances customer interactions and efficiency. - Users value the **efficiency** of Ameyo, seamlessly managing communications and saving time with automation and routing features. - Users appreciate the **smooth integration with CRM tools** , significantly enhancing call management and customer interaction efficiency. - Users value the **seamless management of customer interactions** through Ameyo, benefiting from its omnichannel capabilities and user-friendly interface. **Cons:** - Users note the **limited customization** options for reporting and workflows as a drawback of Ameyo by Exotel. - Users find the **difficult setup** of Ameyo intimidating, especially for new users and small teams navigating the interface. - Users may face a **steep learning curve** with Ameyo due to its overwhelming interface and numerous features. - Users experience **slow loading times** during high traffic, affecting usability and report generation on the Ameyo platform. - Users find the **complex features** of Ameyo overwhelming, making navigation difficult for new users and small teams. #### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center? **"[It's amazing](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)"** **Rating:** 5.0/5.0 stars *— Karan P.* [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439) --- **"[Effortless Calling and Customer Support with Ameyo](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)"** **Rating:** 4.5/5.0 stars *— Priyanshu D.* [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248) --- #### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center? - [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment ### 24. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 330 **How Do G2 Users Rate Kapture CX?** - **Compliance:** 8.7/10 (Category avg: 8.7/10) - **Auditing:** 8.9/10 (Category avg: 8.3/10) - **Policies and Controls:** 8.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Kapture CX?** - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9310674/ (594 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Kapture CX's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Features (92 reviews) - Helpful (85 reviews) - User-Friendly (78 reviews) - Efficiency (76 reviews) **Cons:** - Slow Performance (58 reviews) - Slow Loading (54 reviews) - Slow Speed (46 reviews) - Delays (42 reviews) - Improvement Needed (39 reviews) ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kapture CX, enjoying its smooth navigation and convenient all-in-one dashboard. - Users value the **extensive and customizable features** of Kapture CX, enhancing workflow efficiency and user-friendliness. - Users appreciate the **automated report support** from Kapture CX, ensuring quick issue resolution and seamless transitions. - Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless. - Users highlight the **enhanced efficiency** of Kapture CX through quick ticket resolution and streamlined workflows. **Cons:** - Users often experience **slow performance** with Kapture CX, especially during high ticket volumes and complex tasks. - Users experience **slow loading** times during high ticket volumes, impacting efficiency and user satisfaction. - Users experience **slow speed** during high ticket volumes, affecting efficiency and user experience at times. - Users experience **delays** with latency and lag, affecting message sending and multitasking during use. - Users note that **improvement is needed** in interface simplicity and loading times for a better overall experience. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### 25. [Docsie](https://www.g2.com/products/docsie/reviews) Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for technical writers, product managers, and developers, Docsie supports multi-language documentation and integrates seamlessly into various workflows. It is particularly popular in the manufacturing sector for its ability to handle extensive product manuals and technical documents. With Docsie, businesses can significantly streamline their documentation processes, improving overall productivity and user experience. You can access Docsie through a SaaS web application to create and edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that end-users and employees can access whenever they need information! Docsie offers a range of powerful business-grade features to help you write and manage product documentation with ease. Onboarding Service: • Free onboarding with Docsie Pilot to import your content and help you get the most value from the platform. • Get help with custom portal design, and an optional training session so your employees can maximize their productivity in Docsie. Knowledge Base and Documentation Portal: • Internal knowledge portals to share self-service knowledge with employees. • External customer knowledge bases to share self-service help documentation and reduce customer support workloads. • Built-in knowledge base statistics and documentation feedback surveys with Docsie Vocally. • Use the default Docsie portal design or deploy a custom knowledge base design based on your brand style and image. • A free custom domain on the free plan for everyone, with additional domains available on paid plans. • Deploy knowledge portals using Docsie hosting, custom deployments, or on-premise instances (Organization plan) Documents and Content Editor: • Support for Markdown syntax and import or export Markdown content. • Docsie Editor allows you to create content in a WYSIWYG editor that supports rich text formatting, emoji symbols, section headers, tables and lists, image and video, iFrame embedded content, tooltip callouts, code snippets, URL hyperlinks • Grammar or spell checking with a configurable rule-based content linter. • Create API documentation, standard operating procedures (SOPs), and technical documents from scratch or with built-in templates. • Create your own snippet and fragment templates to reuse content across your documents with one click. Help Centers and In-App Help Interfaces: • Deploy help centers and in-app support interfaces to share contextual point-in-time help documentation with end-users using a HTML footer script. • Create product and software guided tours to walk end-users through step-by-step workflows. • Add in-app help interfaces to your web application so users can access documentation on the same page. Languages, Versions, and Translations: • Version management allows end-users to view historical documentation in your knowledge base via canonical URLs rather than duplicate pages. • Language management and extended localization helps you automate the deployment of multilingual content without the need for professional translators. • Ghost AI language translation converts source documents automatically to the target language. Docsie AI translation supports these languages: English, French, Spanish, German, Dutch, Norwegian, Portuguese, Danish, Swedish, Arabic, Chinese, and Japanese. Collaboration and Project Management: • Create workspaces for each team, business department, or product and service in your portfolio and organize your content. • Add comments, notes, and tasks to documents and tag team members to assign tasks. • Project management tools based on Agile working methodologies, with Kanban style status indicators for Draft-Review-Approval, per task user assignment, due dates and timelines, and target document or topic selection. • Webhook support enables you to share updates when content is created, edited, deleted, and published in Slack, Mattermost and other business IM tools. Security, Compliance, User Roles, and Data Protection: • Role-based access controls (RBAC) and granular permissions for each workspace. • JWT token authentication with strict and lax options. • Temporary passwords to enable access for contractors and freelancers. • Single sign on via corporate SSO, Google, LinkedIn, or Microsoft logins. **Average Rating:** 4.8/5.0 **Total Reviews:** 115 **How Do G2 Users Rate Docsie?** - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Docsie?** - **Seller:** [Docsie](https://www.g2.com/sellers/docsie) - **Company Website:** https://www.docsie.io/ - **Year Founded:** 2022 - **HQ Location:** Ontario, Canada - **Twitter:** @likalo_llc (18,887 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/likalo/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technical Writer, Project Manager - **Top Industries:** Information Technology and Services, Management Consulting - **Company Size:** 78% Small-Business, 19% Enterprise #### What Are Docsie's Pros and Cons? **Pros:** - Centralization (1 reviews) - Collaboration (1 reviews) - Content Management (1 reviews) - Document Management (1 reviews) - Ease of Use (1 reviews) **Cons:** - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Learning Curve (1 reviews) - Learning Difficulty (1 reviews) - Limitations (1 reviews) ### What Do G2 Reviewers Say About Docsie? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **centralization of documentation** in Docsie, benefiting from a seamless and collaborative experience. - Users appreciate the **collaboration features** of Docsie, enabling simultaneous teamwork with version control and translation management. - Users appreciate the **centralized documentation management** of Docsie, enhancing collaboration and ease of use for all teams. - Users appreciate the **centralized documentation management** of Docsie, facilitating collaboration and intuitive usage for all teams. - Users praise the **ease of use** of Docsie, highlighting its intuitive interface and collaborative features for all teams. **Cons:** - Users find **integration issues** with Docsie, noting a lack of support for popular tools like Jira and Slack. - Users find the **lack of integrations** with popular tools like Jira and Slack limits the overall usability of Docsie. - Users face a noticeable **learning curve** with Docsie, particularly regarding advanced features and UI intuitiveness. - Users face a **learning difficulty** with Docsie due to its steep curve, especially with advanced features and UI elements. - Users find a **learning curve** with Docsie, particularly for advanced features and less intuitive UI elements. #### What Are Recent G2 Reviews of Docsie? **"[Docsie - A Powerful but Young Tool](https://www.g2.com/survey_responses/docsie-review-9170830)"** **Rating:** 4.0/5.0 stars *— Dillon C.* [Read full review](https://www.g2.com/survey_responses/docsie-review-9170830) --- **"[Docsie revolutionized our communication, documentation, and onboarding.](https://www.g2.com/survey_responses/docsie-review-7745349)"** **Rating:** 5.0/5.0 stars *— Nora D.* [Read full review](https://www.g2.com/survey_responses/docsie-review-7745349) --- #### What Are G2 Users Discussing About Docsie? - [What is Docsie used for?](https://www.g2.com/discussions/what-is-docsie-used-for) - 1 comment ## What Is Contact Center Knowledge Base Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Contact Center Knowledge Base Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)