### Contents

- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

# Contact Center Knowledge Base Software Resources

##### Glossary Terms, Discussions, and Reports to expand your knowledge on Contact Center Knowledge Base Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data.

[ContentsExpand/Collapse Contents](#)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

## Contact Center Knowledge Base Software Glossary Terms

[![Knowledge Worker](https://learn.g2.com/hubfs/G2CM_GI689_Glossary_Article_Images_%5BKnowledge_Worker%5D_V1a.png "Knowledge Worker")](https://www.g2.com/glossary/knowledge-worker-definition)

[Knowledge Worker](https://www.g2.com/glossary/knowledge-worker-definition)

Knowledge workers solve complex problems in their field of expertise. Learn the characteristics of knowledge workers and tips for managing them.

by Alyssa Towns

[![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition)

[Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition)

Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits.

by Holly Landis

## Contact Center Knowledge Base Software Discussions

0

Question on: Document360
[Are there any No-code ways to do advanced personalisation.](/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation)

Custom CSS and JS are cool but it might not be everybody's cup of tea. The no-code revolution is on rise with technologies like webflow, wix etc. Any plans for any plugin or features to deal with that?

You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply focus on the content and publish it without worrying about any infrastructure requirements or dependency on developers. At the same time, we do provide options to modify certain things using custom CSS and JavaScript if the customer wants to modify the look and feel. 

Answered: Saravana Kumar on September 23, 2020

[Your answer](/discussions/28153-are-there-any-no-code-ways-to-do-advanced-personalisation/comments/new?remote=true)

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## Contact Center Knowledge Base Software Reports

Mid-Market Grid® Report for Contact Center Knowledge Base

Summer 2026

G2 Report: Grid® Report

Grid® Report for Contact Center Knowledge Base

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Contact Center Knowledge Base

Summer 2026

G2 Report: Grid® Report

Momentum Grid® Report for Contact Center Knowledge Base

Summer 2026

G2 Report: Momentum Grid® Report

Small-Business Grid® Report for Contact Center Knowledge Base

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Contact Center Knowledge Base

Spring 2026

G2 Report: Grid® Report

Small-Business Grid® Report for Contact Center Knowledge Base

Spring 2026

G2 Report: Grid® Report

Mid-Market Grid® Report for Contact Center Knowledge Base

Spring 2026

G2 Report: Grid® Report

Grid® Report for Contact Center Knowledge Base

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Contact Center Knowledge Base

Spring 2026

G2 Report: Momentum Grid® Report