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Best Enterprise Contact Center Knowledge Base Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Contact Center Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Contact Center Knowledge Base category.

In addition to qualifying for inclusion in the Contact Center Knowledge Base Software category, to qualify for inclusion in the Enterprise Business Contact Center Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Enterprise Contact Center Knowledge Base Software Available

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    G2 Score
Salesforce Service Cloud
(7,186)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,715
    Features
    1,505
    Case Management
    1,485
    Efficiency
    1,298
    Helpful
    826
    Cons
    Complexity
    907
    Learning Curve
    784
    Steep Learning Curve
    621
    Missing Features
    591
    Expensive
    580
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Compliance
    Average: 8.8
    8.6
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,838 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,715
Features
1,505
Case Management
1,485
Efficiency
1,298
Helpful
826
Cons
Complexity
907
Learning Curve
784
Steep Learning Curve
621
Missing Features
591
Expensive
580
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Compliance
Average: 8.8
8.6
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
8.4
Ease of Use
Average: 9.0
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,838 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Guru
(2,347)4.7 out of 5
1st Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
    • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
    • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    718
    Helpful
    399
    Comprehensive Information
    322
    Easy Access
    285
    Information Accuracy
    265
    Cons
    Inefficient Searching
    144
    Search Functionality
    144
    Inefficient Search
    136
    Search Functionality Issues
    131
    Inefficient Search Functionality
    115
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.4
    9.1
    Policies and Controls
    Average: 8.6
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,289 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
  • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
  • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
718
Helpful
399
Comprehensive Information
322
Easy Access
285
Information Accuracy
265
Cons
Inefficient Searching
144
Search Functionality
144
Inefficient Search
136
Search Functionality Issues
131
Inefficient Search Functionality
115
View All Pros and Cons
Guru features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.4
9.1
Policies and Controls
Average: 8.6
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,289 Twitter followers
LinkedIn® Page
www.linkedin.com
2,116 employees on LinkedIn®

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Yext
(967)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 38% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that offers features such as automatic listing updates, conversational search, content management, and review request automation for managing brand reputation and enhancing SEO.
    • Reviewers like the automatic listing feature, the ability to create customizable local landing pages, the integration with major digital platforms, and the analytics and insight dashboard provided by Yext.
    • Reviewers noted that the dashboard UI could be more intuitive, the onboarding process could be simplified, the pricing could be more fair, and the mobile app functionality could be enhanced.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    337
    Helpful
    189
    Customer Support
    180
    Centralized Management
    177
    Features
    161
    Cons
    Complex Usability
    88
    Difficult Learning
    78
    Learning Curve
    78
    Poor Customer Support
    68
    Difficult Navigation
    64
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    7.8
    Compliance
    Average: 8.8
    7.7
    Auditing
    Average: 8.4
    8.0
    Policies and Controls
    Average: 8.6
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    21,903 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,376 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 38% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that offers features such as automatic listing updates, conversational search, content management, and review request automation for managing brand reputation and enhancing SEO.
  • Reviewers like the automatic listing feature, the ability to create customizable local landing pages, the integration with major digital platforms, and the analytics and insight dashboard provided by Yext.
  • Reviewers noted that the dashboard UI could be more intuitive, the onboarding process could be simplified, the pricing could be more fair, and the mobile app functionality could be enhanced.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
337
Helpful
189
Customer Support
180
Centralized Management
177
Features
161
Cons
Complex Usability
88
Difficult Learning
78
Learning Curve
78
Poor Customer Support
68
Difficult Navigation
64
View All Pros and Cons
Yext features and usability ratings that predict user satisfaction
7.8
Compliance
Average: 8.8
7.7
Auditing
Average: 8.4
8.0
Policies and Controls
Average: 8.6
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
21,903 Twitter followers
LinkedIn® Page
www.linkedin.com
2,376 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(585)4.1 out of 5
Optimized for quick response
14th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
    • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
    • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Customer Support
    90
    Helpful
    87
    Features
    77
    Efficiency
    59
    Cons
    Call Issues
    42
    Complexity
    35
    Missing Features
    35
    Technical Issues
    33
    Poor Customer Support
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.4
    9.2
    Policies and Controls
    Average: 8.6
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
  • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
  • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Customer Support
90
Helpful
87
Features
77
Efficiency
59
Cons
Call Issues
42
Complexity
35
Missing Features
35
Technical Issues
33
Poor Customer Support
30
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.2
Policies and Controls
Average: 8.6
8.4
Ease of Use
Average: 9.0
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,845 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
Bloomfire
(510)4.6 out of 5
8th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

    Users
    • Account Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bloomfire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    AI Features
    11
    Helpful
    11
    Navigation Ease
    11
    Easy Access
    10
    Cons
    Inefficient Search
    5
    Inadequate Reporting
    4
    Limited Customization
    4
    Limited Reporting
    4
    Complex Setup
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bloomfire features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.4
    9.1
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bloomfire
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    Twitter
    @Bloomfire
    6,384 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

Users
  • Account Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 30% Enterprise
Bloomfire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
AI Features
11
Helpful
11
Navigation Ease
11
Easy Access
10
Cons
Inefficient Search
5
Inadequate Reporting
4
Limited Customization
4
Limited Reporting
4
Complex Setup
3
View All Pros and Cons
Bloomfire features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
9.1
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Bloomfire
Company Website
Year Founded
2010
HQ Location
Austin, TX
Twitter
@Bloomfire
6,384 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Upland RightAnswers
(46)4.5 out of 5
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 57% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upland RightAnswers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    5
    Features
    4
    Artificial Intelligence
    3
    Helpful
    3
    Cons
    AI Limitations
    3
    Delays
    2
    Learning Curve
    2
    Poor Customer Support
    2
    Software Bugs
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upland RightAnswers features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.4
    9.0
    Policies and Controls
    Average: 8.6
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upland Software
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    852 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
Product Description
How are these determined?Information
This description is provided by the seller.

RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 57% Enterprise
  • 24% Mid-Market
Upland RightAnswers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
5
Features
4
Artificial Intelligence
3
Helpful
3
Cons
AI Limitations
3
Delays
2
Learning Curve
2
Poor Customer Support
2
Software Bugs
2
View All Pros and Cons
Upland RightAnswers features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
9.0
Policies and Controls
Average: 8.6
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
Upland Software
Company Website
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
852 employees on LinkedIn®
Ownership
NASDAQ:UPLD
Ameyo by Exotel Cloud Contact Center
(251)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

    Users
    • Inside sales specialist
    • Assistant Manager
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 49% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ameyo by Exotel Cloud Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Features
    3
    Integrations
    3
    Interactions Management
    3
    Reliability
    3
    Cons
    Limited Customization
    4
    Difficult Setup
    3
    Learning Curve
    3
    Complex Features
    2
    Complexity
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
    9.1
    Compliance
    Average: 8.8
    9.0
    Auditing
    Average: 8.4
    8.8
    Policies and Controls
    Average: 8.6
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,931 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    703 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

Users
  • Inside sales specialist
  • Assistant Manager
Industries
  • Education Management
  • Financial Services
Market Segment
  • 49% Mid-Market
  • 31% Enterprise
Ameyo by Exotel Cloud Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Features
3
Integrations
3
Interactions Management
3
Reliability
3
Cons
Limited Customization
4
Difficult Setup
3
Learning Curve
3
Complex Features
2
Complexity
2
View All Pros and Cons
Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
9.1
Compliance
Average: 8.8
9.0
Auditing
Average: 8.4
8.8
Policies and Controls
Average: 8.6
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,931 Twitter followers
LinkedIn® Page
www.linkedin.com
703 employees on LinkedIn®
Helpjuice
(363)4.7 out of 5
3rd Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Helpful
    101
    Customer Support
    94
    Features
    80
    Customization
    76
    Cons
    Editing Difficulties
    37
    Formatting Issues
    34
    Limited Customization
    33
    Editing Limitations
    23
    Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    783 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 39% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Helpful
101
Customer Support
94
Features
80
Customization
76
Cons
Editing Difficulties
37
Formatting Issues
34
Limited Customization
33
Editing Limitations
23
Learning Curve
20
View All Pros and Cons
Helpjuice features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
783 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Talkdesk
(2,498)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    260
    Call Management
    154
    Efficiency
    147
    Helpful
    137
    Features
    132
    Cons
    Call Issues
    106
    Technical Issues
    70
    Notification Issues
    55
    Missing Features
    54
    Connection Issues
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.4
    9.2
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,983 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
260
Call Management
154
Efficiency
147
Helpful
137
Features
132
Cons
Call Issues
106
Technical Issues
70
Notification Issues
55
Missing Features
54
Connection Issues
53
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.4
9.2
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,983 Twitter followers
LinkedIn® Page
www.linkedin.com
1,353 employees on LinkedIn®
Zoho Desk
(7,218)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    669
    Features
    501
    Ticket Management
    357
    Integrations
    351
    Intuitive
    328
    Cons
    Learning Curve
    296
    Steep Learning Curve
    209
    Limited Customization
    185
    Missing Features
    166
    Complexity
    164
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.2
    Compliance
    Average: 8.8
    8.1
    Auditing
    Average: 8.4
    8.3
    Policies and Controls
    Average: 8.6
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,526 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
669
Features
501
Ticket Management
357
Integrations
351
Intuitive
328
Cons
Learning Curve
296
Steep Learning Curve
209
Limited Customization
185
Missing Features
166
Complexity
164
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.8
8.1
Auditing
Average: 8.4
8.3
Policies and Controls
Average: 8.6
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,526 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Sprinklr Service
(716)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer service platform that unifies customer interactions across multiple channels into one platform, providing a highly customized way to define workflows based on team's requirements and use cases.
    • Users frequently mention the platform's ability to unify customer interactions across multiple channels, its scalability, integration capabilities, and the AI-powered agent assistance which helps in managing customer queries efficiently.
    • Users reported that the platform can be complex for an average user, with some advanced configurations slowing down adoption for new users, and occasional bugs in the backend that can be frustrating.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Features
    73
    Helpful
    54
    Efficiency
    45
    Customer Support
    41
    Cons
    Missing Features
    33
    Complexity
    30
    Slow Loading
    29
    Learning Curve
    28
    Steep Learning Curve
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.4
    8.3
    Policies and Controls
    Average: 8.6
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,274 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer service platform that unifies customer interactions across multiple channels into one platform, providing a highly customized way to define workflows based on team's requirements and use cases.
  • Users frequently mention the platform's ability to unify customer interactions across multiple channels, its scalability, integration capabilities, and the AI-powered agent assistance which helps in managing customer queries efficiently.
  • Users reported that the platform can be complex for an average user, with some advanced configurations slowing down adoption for new users, and occasional bugs in the backend that can be frustrating.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Features
73
Helpful
54
Efficiency
45
Customer Support
41
Cons
Missing Features
33
Complexity
30
Slow Loading
29
Learning Curve
28
Steep Learning Curve
24
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.3
Policies and Controls
Average: 8.6
8.3
Ease of Use
Average: 9.0
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,274 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
livepro Knowledge Management
(89)4.9 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 54% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • livepro Knowledge Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Intuitive
    10
    Knowledge Base
    9
    Customer Support
    8
    Efficiency
    8
    Cons
    Editing Difficulties
    2
    Inefficient Search
    2
    Inefficient Search Function
    2
    Missing Features
    2
    Poor Search Functionality
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    9.8
    Compliance
    Average: 8.8
    9.5
    Auditing
    Average: 8.4
    9.8
    Policies and Controls
    Average: 8.6
    9.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 54% Mid-Market
  • 30% Enterprise
livepro Knowledge Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Intuitive
10
Knowledge Base
9
Customer Support
8
Efficiency
8
Cons
Editing Difficulties
2
Inefficient Search
2
Inefficient Search Function
2
Missing Features
2
Poor Search Functionality
2
View All Pros and Cons
livepro Knowledge Management features and usability ratings that predict user satisfaction
9.8
Compliance
Average: 8.8
9.5
Auditing
Average: 8.4
9.8
Policies and Controls
Average: 8.6
9.7
Ease of Use
Average: 9.0
Seller Details
Seller
livepro
Company Website
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
100 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Efficiency
    28
    Features
    28
    Helpful
    22
    User Interface
    16
    Cons
    Call Issues
    17
    Technical Issues
    15
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    7.4
    Auditing
    Average: 8.4
    8.1
    Policies and Controls
    Average: 8.6
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,672 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,685 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Efficiency
28
Features
28
Helpful
22
User Interface
16
Cons
Call Issues
17
Technical Issues
15
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
7.4
Auditing
Average: 8.4
8.1
Policies and Controls
Average: 8.6
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,672 Twitter followers
LinkedIn® Page
www.linkedin.com
13,685 employees on LinkedIn®
Ownership
NASDAQ: NICE
Document360
(498)4.7 out of 5
10th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Customer Support
    34
    Features
    33
    Helpful
    31
    Intuitive
    31
    Cons
    Editing Difficulties
    11
    Missing Features
    11
    Expensive
    10
    Editing Limitations
    9
    Formatting Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Document360 features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.4
    9.1
    Policies and Controls
    Average: 8.6
    9.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,932 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Customer Support
34
Features
33
Helpful
31
Intuitive
31
Cons
Editing Difficulties
11
Missing Features
11
Expensive
10
Editing Limitations
9
Formatting Issues
9
View All Pros and Cons
Document360 features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.1
Policies and Controls
Average: 8.6
9.3
Ease of Use
Average: 9.0
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,932 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
Upland Panviva
(93)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upland Panviva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customizability
    3
    Ease of Learning
    3
    Easy Access
    3
    Features
    3
    Cons
    Limited Customization
    3
    Editing Difficulties
    2
    Editing Limitations
    2
    Learning Curve
    2
    Steep Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upland Panviva features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upland Software
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    852 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
Product Description
How are these determined?Information
This description is provided by the seller.

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their

Users
No information available
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Upland Panviva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customizability
3
Ease of Learning
3
Easy Access
3
Features
3
Cons
Limited Customization
3
Editing Difficulties
2
Editing Limitations
2
Learning Curve
2
Steep Learning Curve
2
View All Pros and Cons
Upland Panviva features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Upland Software
Company Website
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
852 employees on LinkedIn®
Ownership
NASDAQ:UPLD
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