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Best Enterprise Contact Center Knowledge Base Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Contact Center Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Contact Center Knowledge Base category.

In addition to qualifying for inclusion in the Contact Center Knowledge Base Software category, to qualify for inclusion in the Enterprise Business Contact Center Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Enterprise Contact Center Knowledge Base Software Available

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    G2 Score
Salesforce Service Cloud
(7,169)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,647
    Features
    1,443
    Case Management
    1,416
    Efficiency
    1,251
    Helpful
    800
    Cons
    Complexity
    881
    Learning Curve
    752
    Steep Learning Curve
    595
    Expensive
    568
    Missing Features
    562
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Compliance
    Average: 8.8
    8.6
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,647
Features
1,443
Case Management
1,416
Efficiency
1,251
Helpful
800
Cons
Complexity
881
Learning Curve
752
Steep Learning Curve
595
Expensive
568
Missing Features
562
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Compliance
Average: 8.8
8.6
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
8.4
Ease of Use
Average: 9.0
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Guru
(2,323)4.7 out of 5
1st Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
    • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
    • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    683
    Helpful
    383
    Comprehensive Information
    321
    Easy Access
    272
    Information Accuracy
    249
    Cons
    Inefficient Searching
    145
    Search Functionality
    136
    Inefficient Search
    128
    Search Functionality Issues
    128
    Inefficient Search Functionality
    115
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.4
    9.2
    Policies and Controls
    Average: 8.6
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,297 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,033 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
  • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
  • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
683
Helpful
383
Comprehensive Information
321
Easy Access
272
Information Accuracy
249
Cons
Inefficient Searching
145
Search Functionality
136
Inefficient Search
128
Search Functionality Issues
128
Inefficient Search Functionality
115
View All Pros and Cons
Guru features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.4
9.2
Policies and Controls
Average: 8.6
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,297 Twitter followers
LinkedIn® Page
www.linkedin.com
2,033 employees on LinkedIn®

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Yext
(958)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Yext
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

    Users
    • Marketing Coordinator
    • Marketing Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 39% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform designed to streamline the process of updating business information across various online listings, supporting SEO efforts and enhancing customer engagement.
    • Reviewers frequently mention the ease of managing multiple locations, the user-friendly interface, the ability to plan social media posts in advance, and the convenience of having all reviews in one place.
    • Users mentioned issues with the mobile app, difficulties in making changes to listings, slow approval times for social media posts, and some challenges with the initial setup process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    306
    Helpful
    173
    Centralized Management
    168
    Customer Support
    168
    Features
    151
    Cons
    Complex Usability
    80
    Learning Curve
    75
    Difficult Learning
    74
    Poor Customer Support
    66
    Difficult Navigation
    62
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    7.8
    Compliance
    Average: 8.8
    7.7
    Auditing
    Average: 8.4
    8.0
    Policies and Controls
    Average: 8.6
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    21,921 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,366 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext is the leading brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed

Users
  • Marketing Coordinator
  • Marketing Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 39% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform designed to streamline the process of updating business information across various online listings, supporting SEO efforts and enhancing customer engagement.
  • Reviewers frequently mention the ease of managing multiple locations, the user-friendly interface, the ability to plan social media posts in advance, and the convenience of having all reviews in one place.
  • Users mentioned issues with the mobile app, difficulties in making changes to listings, slow approval times for social media posts, and some challenges with the initial setup process.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
306
Helpful
173
Centralized Management
168
Customer Support
168
Features
151
Cons
Complex Usability
80
Learning Curve
75
Difficult Learning
74
Poor Customer Support
66
Difficult Navigation
62
View All Pros and Cons
Yext features and usability ratings that predict user satisfaction
7.8
Compliance
Average: 8.8
7.7
Auditing
Average: 8.4
8.0
Policies and Controls
Average: 8.6
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
21,921 Twitter followers
LinkedIn® Page
www.linkedin.com
2,366 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(579)4.1 out of 5
Optimized for quick response
13th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
    • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
    • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Customer Support
    83
    Helpful
    78
    Features
    70
    Call Management
    49
    Cons
    Call Issues
    40
    Complexity
    32
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.4
    9.2
    Policies and Controls
    Average: 8.6
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,866 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,962 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
  • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
  • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Customer Support
83
Helpful
78
Features
70
Call Management
49
Cons
Call Issues
40
Complexity
32
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.2
Policies and Controls
Average: 8.6
8.4
Ease of Use
Average: 9.0
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,866 Twitter followers
LinkedIn® Page
www.linkedin.com
2,962 employees on LinkedIn®
Bloomfire
(510)4.6 out of 5
7th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

    Users
    • Account Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bloomfire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    AI Features
    11
    Navigation Ease
    11
    Helpful
    10
    Easy Access
    9
    Cons
    Inefficient Search
    5
    Inadequate Reporting
    4
    Limited Customization
    4
    Limited Reporting
    4
    Complex Setup
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bloomfire features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.4
    9.1
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bloomfire
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    Twitter
    @Bloomfire
    6,390 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowerin

Users
  • Account Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 30% Enterprise
Bloomfire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
AI Features
11
Navigation Ease
11
Helpful
10
Easy Access
9
Cons
Inefficient Search
5
Inadequate Reporting
4
Limited Customization
4
Limited Reporting
4
Complex Setup
3
View All Pros and Cons
Bloomfire features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
9.1
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Bloomfire
Company Website
Year Founded
2010
HQ Location
Austin, TX
Twitter
@Bloomfire
6,390 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Upland RightAnswers
(46)4.5 out of 5
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 57% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upland RightAnswers Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Customer Support
    9
    Features
    5
    Helpful
    5
    Artificial Intelligence
    4
    Cons
    AI Limitations
    3
    Delays
    3
    Learning Curve
    2
    Poor Customer Support
    2
    Software Bugs
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upland RightAnswers features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.4
    9.0
    Policies and Controls
    Average: 8.6
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upland Software
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    838 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
Product Description
How are these determined?Information
This description is provided by the seller.

RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 57% Enterprise
  • 24% Mid-Market
Upland RightAnswers Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Customer Support
9
Features
5
Helpful
5
Artificial Intelligence
4
Cons
AI Limitations
3
Delays
3
Learning Curve
2
Poor Customer Support
2
Software Bugs
2
View All Pros and Cons
Upland RightAnswers features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
9.0
Policies and Controls
Average: 8.6
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
Upland Software
Company Website
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
838 employees on LinkedIn®
Ownership
NASDAQ:UPLD
Zoho Desk
(7,130)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    633
    Features
    482
    Ticket Management
    345
    Integrations
    339
    Intuitive
    308
    Cons
    Learning Curve
    276
    Steep Learning Curve
    195
    Limited Customization
    177
    Missing Features
    160
    Complexity
    153
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.2
    Compliance
    Average: 8.8
    8.1
    Auditing
    Average: 8.4
    8.4
    Policies and Controls
    Average: 8.6
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
633
Features
482
Ticket Management
345
Integrations
339
Intuitive
308
Cons
Learning Curve
276
Steep Learning Curve
195
Limited Customization
177
Missing Features
160
Complexity
153
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.8
8.1
Auditing
Average: 8.4
8.4
Policies and Controls
Average: 8.6
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,279 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
Talkdesk
(2,500)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Call Management
    147
    Efficiency
    135
    Helpful
    128
    Features
    120
    Cons
    Call Issues
    100
    Technical Issues
    66
    Missing Features
    54
    Notification Issues
    54
    Connection Issues
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.8
    9.1
    Auditing
    Average: 8.4
    9.2
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Call Management
147
Efficiency
135
Helpful
128
Features
120
Cons
Call Issues
100
Technical Issues
66
Missing Features
54
Notification Issues
54
Connection Issues
50
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.4
9.2
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,990 Twitter followers
LinkedIn® Page
www.linkedin.com
1,346 employees on LinkedIn®
Helpjuice
(363)4.7 out of 5
3rd Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    • Customer Success Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpjuice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    125
    Helpful
    100
    Customer Support
    93
    Features
    80
    Customization
    77
    Cons
    Editing Difficulties
    36
    Formatting Issues
    34
    Limited Customization
    33
    Editing Limitations
    23
    Learning Curve
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
  • Customer Success Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 39% Small-Business
Helpjuice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
125
Helpful
100
Customer Support
93
Features
80
Customization
77
Cons
Editing Difficulties
36
Formatting Issues
34
Limited Customization
33
Editing Limitations
23
Learning Curve
20
View All Pros and Cons
Helpjuice features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
784 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Ameyo by Exotel Cloud Contact Center
(250)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

    Users
    • Inside sales specialist
    • Assistant Manager
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 49% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ameyo by Exotel Cloud Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Features
    4
    Integrations
    4
    Customer Support
    3
    Easy Integrations
    3
    Cons
    Difficult Setup
    4
    Learning Curve
    4
    Limited Customization
    4
    Complex Features
    2
    Complexity
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
    9.1
    Compliance
    Average: 8.8
    9.0
    Auditing
    Average: 8.4
    8.8
    Policies and Controls
    Average: 8.6
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,933 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    688 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

Users
  • Inside sales specialist
  • Assistant Manager
Industries
  • Education Management
  • Financial Services
Market Segment
  • 49% Mid-Market
  • 32% Enterprise
Ameyo by Exotel Cloud Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Features
4
Integrations
4
Customer Support
3
Easy Integrations
3
Cons
Difficult Setup
4
Learning Curve
4
Limited Customization
4
Complex Features
2
Complexity
2
View All Pros and Cons
Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
9.1
Compliance
Average: 8.8
9.0
Auditing
Average: 8.4
8.8
Policies and Controls
Average: 8.6
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,933 Twitter followers
LinkedIn® Page
www.linkedin.com
688 employees on LinkedIn®
Sprinklr Service
(708)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 42% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
    • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
    • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    87
    Features
    65
    Helpful
    51
    Efficiency
    43
    Customer Support
    33
    Cons
    Missing Features
    30
    Slow Loading
    26
    Complexity
    22
    Learning Curve
    21
    Limited Features
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.5
    Compliance
    Average: 8.8
    8.3
    Auditing
    Average: 8.4
    8.3
    Policies and Controls
    Average: 8.6
    8.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,312 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 42% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
  • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
  • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
87
Features
65
Helpful
51
Efficiency
43
Customer Support
33
Cons
Missing Features
30
Slow Loading
26
Complexity
22
Learning Curve
21
Limited Features
20
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.3
Policies and Controls
Average: 8.6
8.3
Ease of Use
Average: 9.0
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,312 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
livepro Knowledge Management
(89)4.9 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 54% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • livepro Knowledge Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Intuitive
    8
    User Interface
    7
    Customer Support
    6
    Features
    6
    Cons
    Editing Difficulties
    2
    Missing Features
    2
    Admin Issues
    1
    Complexity
    1
    Difficulty
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    9.8
    Compliance
    Average: 8.8
    9.4
    Auditing
    Average: 8.4
    9.8
    Policies and Controls
    Average: 8.6
    9.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 54% Mid-Market
  • 30% Enterprise
livepro Knowledge Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Intuitive
8
User Interface
7
Customer Support
6
Features
6
Cons
Editing Difficulties
2
Missing Features
2
Admin Issues
1
Complexity
1
Difficulty
1
View All Pros and Cons
livepro Knowledge Management features and usability ratings that predict user satisfaction
9.8
Compliance
Average: 8.8
9.4
Auditing
Average: 8.4
9.8
Policies and Controls
Average: 8.6
9.7
Ease of Use
Average: 9.0
Seller Details
Seller
livepro
Company Website
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
100 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    30
    Efficiency
    29
    Helpful
    24
    User Interface
    18
    Cons
    Call Issues
    17
    Technical Issues
    14
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    7.4
    Auditing
    Average: 8.4
    8.1
    Policies and Controls
    Average: 8.6
    8.7
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
30
Efficiency
29
Helpful
24
User Interface
18
Cons
Call Issues
17
Technical Issues
14
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
7.4
Auditing
Average: 8.4
8.1
Policies and Controls
Average: 8.6
8.7
Ease of Use
Average: 9.0
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Document360
(497)4.7 out of 5
10th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Customer Support
    37
    Features
    35
    Intuitive
    31
    Helpful
    30
    Cons
    Editing Difficulties
    11
    Expensive
    10
    Missing Features
    10
    Editing Limitations
    9
    Limited Customization
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Document360 features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.8
    9.2
    Auditing
    Average: 8.4
    9.1
    Policies and Controls
    Average: 8.6
    9.3
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,935 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Customer Support
37
Features
35
Intuitive
31
Helpful
30
Cons
Editing Difficulties
11
Expensive
10
Missing Features
10
Editing Limitations
9
Limited Customization
9
View All Pros and Cons
Document360 features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.1
Policies and Controls
Average: 8.6
9.3
Ease of Use
Average: 9.0
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,935 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
Upland Panviva
(93)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upland Panviva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    5
    Ease of Learning
    4
    Communication
    3
    Customizability
    3
    Cons
    Limited Customization
    3
    Editing Difficulties
    2
    Editing Limitations
    2
    Learning Curve
    2
    Steep Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upland Panviva features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.8
    8.7
    Auditing
    Average: 8.4
    8.7
    Policies and Controls
    Average: 8.6
    9.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upland Software
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    838 employees on LinkedIn®
    Ownership
    NASDAQ:UPLD
Product Description
How are these determined?Information
This description is provided by the seller.

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their

Users
No information available
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Upland Panviva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
5
Ease of Learning
4
Communication
3
Customizability
3
Cons
Limited Customization
3
Editing Difficulties
2
Editing Limitations
2
Learning Curve
2
Steep Learning Curve
2
View All Pros and Cons
Upland Panviva features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
Seller Details
Seller
Upland Software
Company Website
Year Founded
2010
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
838 employees on LinkedIn®
Ownership
NASDAQ:UPLD
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