# Best Contact Center Software with Speech Analytics Capabilities

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 346

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,300+ Authentic Reviews
- 346+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Talkdesk, Genesys Cloud CX, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringover)

**Sponsored**

### Tresorit

Tresorit is a secure content collaboration platform designed to help individuals and organizations store, sync, and share sensitive information while prioritizing privacy. This comprehensive solution integrates encrypted storage, file sharing, collaboration tools, data rooms, and e-signatures into a single product family. Trusted by thousands of organizations worldwide, Tresorit is part of Swiss Post and serves as a privacy-first alternative to mainstream cloud tools, particularly for teams managing confidential files, regulated data, or client-facing work. At the heart of Tresorit is its commitment to zero-knowledge, end-to-end encryption. This means that files are encrypted on the user's device before being uploaded, and the encryption keys remain inaccessible to Tresorit itself. As a result, the platform cannot read customer content, ensuring that sensitive information remains protected even in the event of infrastructure compromise. Tresorit's cryptographic design choices are specifically intended to prevent data leakage through content matching or server-side visibility, providing users with peace of mind regarding their data security. Tresorit SecureCloud serves as an encrypted workspace that facilitates both internal collaboration and external exchanges. It supports secure file storage, syncing, and team collaboration while maintaining user-friendly workflows. The platform offers personal and business plans, with personal use functioning as an encrypted vault for sensitive documents and business use providing a secure workspace that emphasizes IT control, governance, and collaboration. This dual approach caters to a wide range of users, from individuals to large organizations. The Tresorit Drive experience allows users to access encrypted content through familiar interfaces such as Windows File Explorer and macOS Finder. This feature includes “cloud-only” access, which prevents the need to store all files locally, thus enhancing efficiency while maintaining centralized control. Administrators have the capability to take action if a device is lost or compromised, such as revoking access and unlinking the device to mitigate risks. For secure external sharing, Tresorit FileSharing offers robust access control features. Users can protect sharing links with expiration rules, passwords, watermarks, and restrictions on downloading or printing, all while benefiting from detailed activity tracking and auditing. Additionally, Tresorit integrates seamlessly into email workflows like Outlook and Gmail, helping to minimize the risks associated with sending sensitive attachments. For structured client collaboration, Tresorit Engage provides customizable, encrypted data rooms that support ongoing projects, role-based access control, and granular permissions, making it particularly useful for industries such as legal, finance, and consulting. Tresorit also enhances its offerings with Tresorit eSign, which combines document signing with encrypted file handling, supporting EU-qualified electronic signatures for high-trust workflows. Tresorit Email Encryption allows users to send encrypted emails directly from Outlook, ensuring secure communication without imposing complex setups on recipients. On the compliance front, Tresorit boasts strong security validation and certifications, including ISO 27001:2022 and Common Criteria EAL4+, while also supporting compliance with frameworks like GDPR and HIPAA. With data residency options across multiple regions, organizations can align their storage locations with legal and governance requirements, further solidifying Tresorit's position as a trusted solution for secure content collaboration.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-04T19%3A38%3A07Z&secure%5Bdisplayable_resource_id%5D=2232&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=20629&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20629&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ff%2Fspeech-analytics&secure%5Btoken%5D=4c862abf1d3c952b33e09cc9451ae54d80d132c48aabfcfd1326b4d1fda10fdc&secure%5Burl%5D=https%3A%2F%2Ftresorit.com&secure%5Burl_type%5D=company_website)

### [Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews)

Genesys Cloud CX is a software designed to transform customer experience by connecting insights across teams, tools, and interactions across every digital and voice channel. The software provides smart automation, predictive AI routing, real-time dashboards, and omnichannel engagement by leveraging a composable cloud-native platform with hundreds of packaged integrations. It automates customer journey outcomes and reduces resolution time by routing interactions to the right resource at the right moment. Genesys Cloud CX addresses the challenge of disconnected customer conversations by unifying chat, email, text, social media, and voice into a single all-in-one platform. The software supports contact centers of all sizes with rapid deployment, weekly innovation updates, and third-party integrations that extend its capabilities across any channel.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.8/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 8.3/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Vendedor:** [Genesys](https://www.g2.com/pt/sellers/genesys)
- **Website da Empresa:** www.genesys.com
- **Ano de Fundação:** 1990
- **Localização da Sede:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Advogado de Caso
- **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o Genesys Cloud CX **excepcionalmente fácil de usar** , capacitando os usuários de negócios a gerenciar configurações de forma independente.
- Os usuários valorizam a **evolução contínua de recursos** do Genesys Cloud CX, melhorando as operações do centro de contato e a satisfação do usuário.
- Os usuários valorizam a **confiabilidade** do Genesys Cloud CX, elogiando sua acessibilidade e suporte para a continuidade dos negócios.
- Os usuários valorizam a **eficiência** do Genesys Cloud CX, aumentando a agilidade e simplificando as operações do centro de contato em vários canais.
- Os usuários apreciam a **interface intuitiva** do Genesys Cloud CX, melhorando a gestão das interações com clientes e o desempenho da força de trabalho.

##### Cons

- Os usuários observam os **recursos limitados** do Genesys Cloud CX, particularmente na tradução de voz e na disponibilidade de ferramentas.
- Os usuários observam as **funcionalidades ausentes** no Genesys Cloud CX, incluindo personalização limitada do painel e opções de relatórios complexas.
- Os usuários acham a **complexidade da interface** desafiadora, especialmente para os novatos que navegam por múltiplas funcionalidades e configurações.
- Os usuários acham as **capacidades de relatório inadequadas** do Genesys Cloud CX frustrantes, exigindo esforço extra para obter insights básicos.
- Os usuários acham a **curva de aprendizado íngreme** com o Genesys Cloud CX, pois a interface e os recursos podem ser confusos inicialmente.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Poder Omnicanal Centralizado com Relatórios em Tempo Real Perspicazes"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Usuário Verificado em Tecnologia da Informação e Serviços_

[Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)

**["Configuração Sem Esforço, Integrações Poderosas"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [Para que é usado o Genesys Cloud CX?](https://www.g2.com/pt/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/pt/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [Quais são os 4 benefícios mais importantes do Active Directory?](https://www.g2.com/pt/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [O que o Genesys Cloud para Salesforce faz?](https://www.g2.com/pt/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/pt/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation (CXA) platform. The software provides autonomous, multi-agent AI orchestration and real-time actionable knowledge by leveraging the Talkdesk Data Cloud, which ingests transcripts, call recordings, case notes, and CRM records. It automates fragmented, human-coordinated workflows and reduces operational complexity through a virtuous cycle of Discover, Build, Orchestrate, and Measure. Talkdesk addresses enterprise CX modernization challenges by enabling AI agents to operate with full context without requiring a full platform replacement. The software supports cross-industry and industry-specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue and reduce costs.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,475

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams.
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency.

##### Cons

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations.
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066)

**["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)**

**Rating:** 4.0/5.0 stars

_— Jacqueline T._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/pt/products/five9-intelligent-cloud-contact-center-platform/reviews)

Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **the product tem sido um bom parceiro comercial?:** 8.6/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.7/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 8.2/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Vendedor:** [Five9](https://www.g2.com/pt/sellers/five9)
- **Website da Empresa:** www.Five9.com
- **Ano de Fundação:** 2001
- **Localização da Sede:** San Ramon, CA
- **Twitter:** @Five9  
14,856 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,058 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Representante de Atendimento ao Cliente, Gerente
- **Top Industries:** Serviços ao Consumidor, Serviços Financeiros
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **interface amigável** do Five9, achando-a simples de navegar e fácil de implementar.
- Os usuários elogiam o **suporte ao cliente responsivo** da Five9, destacando sua prioridade em resolver preocupações prontamente.
- Os usuários valorizam o **atendimento ao cliente excepcional** da Five9, destacando a capacidade de resposta e a utilidade em sua experiência.
- Os usuários apreciam o **suporte responsivo e prestativo** da Five9, melhorando sua experiência geral e capacidades de integração.
- Os usuários valorizam a **eficiência** do Five9, beneficiando-se de recursos impressionantes que melhoram as interações com os clientes e o monitoramento da produtividade.

##### Cons

- Os usuários enfrentam **problemas de chamadas** que dificultam a geração de relatórios precisos e a avaliação de desempenho, complicando a experiência do centro de contato.
- Os usuários observam **recursos ausentes** como uma interface moderna e opções de busca eficientes, impactando a usabilidade e a funcionalidade.
- Os usuários acham a **complexidade** da interface e dos recursos de relatórios do Five9 bastante desafiadora e confusa.
- Os usuários relatam **problemas técnicos** com o Five9, incluindo respostas lentas do suporte e falhas ocasionais que interrompem o serviço.
- Os usuários relatam que **o suporte ao cliente deficiente** leva a atrasos frustrantes e desafios na resolução de problemas e configuração.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Plataforma Web Rápida e Intuitiva com Suporte Confiável"](https://www.g2.com/pt/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/pt/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["Plataforma Amigável com Excelente Suporte ao Agente"](https://www.g2.com/pt/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/pt/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [Para que é usado o Five9?](https://www.g2.com/pt/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/pt/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/pt/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/pt/discussions/how-much-is-five9-cost)
- [O Five9 tem um aplicativo móvel?](https://www.g2.com/pt/discussions/does-five9-have-a-mobile-app) - 2 comments

### [RingCentral Contact Center](https://www.g2.com/de/products/ringcentral-contact-center/reviews)

RINGCENTRAL KONTAKTZENTRUM PRODUKTBESCHREIBUNG RingCentral Contact Center ist eine cloudbasierte Kontaktzentrumslösung in Unternehmensqualität, die entwickelt wurde, um Kundenoperationen weltweit bereitzustellen und zu skalieren. Die Plattform, die für groß angelegte Organisationen entwickelt wurde, die Flexibilität und hohe Leistung verlangen, vereint Unternehmenskommunikation und Kontaktzentrumskapazitäten, um mühelose Kundenerfahrungen über die gesamte Kundenreise hinweg zu bieten. GLOBALE OMNIKANAL-INTERAKTION UND ERWEITERTES ROUTING RingCentral Contact Center ermöglicht es Unternehmen, weltweit über Sprache und über 30 digitale Kanäle mit Kunden in Kontakt zu treten. Die Lösung nutzt ein ausgeklügeltes attributbasiertes Routing, um sicherzustellen, dass Kunden automatisch mit dem richtigen Agenten basierend auf ihren spezifischen Bedürfnissen und Fähigkeiten verbunden werden. Durch umfassende Omnikanal-Integration und nahtloses Journey-Tracking können Unternehmen kontinuierlichen, kontextreichen Support über jeden internationalen Berührungspunkt hinweg aufrechterhalten. KONVERSATIONELLE KI UND SELBSTBEDIENUNGSAUTOMATISIERUNG Die Plattform verfügt über integrierte KI-Agenten, um Kundenreisen zu optimieren und Betriebskosten zu senken. Durch fortschrittliche KI-Selbstbedienung und KI-gestützte virtuelle Agenten können Organisationen personalisierte, datengesteuerte Gespräche rund um die Uhr führen. Diese intelligenten Werkzeuge bearbeiten routinemäßige Anfragen autonom, während sie tiefe Interaktionseinblicke generieren, sofortige Unterstützung bieten und bei Bedarf einen reibungslosen Übergang zu Live-Agenten gewährleisten. NATIVES WORKFORCE ENGAGEMENT MANAGEMENT Optimieren Sie die Teamleistung und kontrollieren Sie die Kosten mit einer nativen, KI-gesteuerten Workforce-Optimierungslösung. RingCentral Contact Center umfasst vollständige Workforce Engagement Management (WEM)-Tools, einschließlich nativer Planung und prädiktiver Prognosen, um die Teamstunden genau mit dem Anrufverkehr, Urlauben und Schulungen abzustimmen. Es bietet auch robuste Qualitätsmanagementfunktionen wie Anrufaufzeichnung, Interaktionsanalysen und faire Agentenbewertung, gepaart mit interaktiver Gamification und Leistungs-Dashboards, um die Zufriedenheit und Produktivität der Agenten zu steigern. UMFASSENDE ANALYTIK UND INDIVIDUELLE INTEGRATIONEN Treffen Sie geschäftskritische Entscheidungen mit granularen historischen Berichten und Live-Analysen. Die Plattform verfügt über eine intuitive Drag-and-Drop-Oberfläche zum Erstellen anpassbarer Echtzeit-Dashboards, die es Managern ermöglichen, wichtige Leistungsindikatoren wie Bearbeitungszeit, Erstkontaktlösung und Warteschlangenzeit sofort zu überwachen. Entwickelt für maßgeschneiderte Bereitstellungen, integriert sich die Lösung tief mit über 120 Marktplatz-Tools und bietet mehr als 400 verfügbare APIs, um Workflows an jeden Unternehmens-Technologiestack anzupassen. WARUM RINGCENTRAL KONTAKTZENTRUM WÄHLEN Globale Unternehmen wählen RingCentral Contact Center, um besseren Kundenservice im großen Maßstab zu bieten und die Zufriedenheit von Kunden und Mitarbeitern zu steigern. Durch die Kombination von leistungsstarkem Omnikanal-Routing, nativem Workforce Engagement Management und offener API-Flexibilität bietet RingCentral eine sichere, zuverlässige Cloud-Grundlage, die traditionellen Kundensupport in einen strategischen Umsatztreiber verwandelt.

**Average Rating:** 4.1/5.0

**Total Reviews:** 212

#### How Do G2 Users Rate RingCentral Contact Center?

- **War the product ein guter Geschäftspartner?:** 8.1/10 (Category avg: 8.9/10)
- **Gleichzeitige Anrufe:** 8.0/10 (Category avg: 8.8/10)
- **Zusammenfassung der Sitzung:** 7.9/10 (Category avg: 8.5/10)
- **Administrator-Zugriff:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Verkäufer:** [RingCentral](https://www.g2.com/de/sellers/ringcentral)
- **Unternehmenswebsite:** www.ringcentral.com
- **Gründungsjahr:** 1999
- **Hauptsitz:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computersoftware, Verbraucherdienste
- **Company Size:** 47% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** des RingCentral Contact Centers, die nahtlose Kommunikation und Anrufverwaltung ermöglicht.
- Benutzer schätzen die **robusten VoIP-Funktionen** des RingCentral Contact Centers, die nahtlose Kommunikation für Remote-Teams ermöglichen.
- Benutzer finden, dass die **intuitive Benutzeroberfläche** des RingCentral Contact Centers die Effizienz und Flexibilität für die Fernkommunikation verbessert.
- Benutzer schätzen den **hilfreichen Kundensupport** bei RingCentral, der Probleme effizient löst und das Benutzererlebnis verbessert.
- Benutzer schätzen den **effizienten Support** des RingCentral Contact Centers, der schnelle Lösungen und flexible Kommunikationsmöglichkeiten bietet.

##### Cons

- Benutzer haben Schwierigkeiten mit **Anrufproblemen** , einschließlich falscher Nummern und komplexer Fehlersuche, was ihre Gesamterfahrung mit RingCentral beeinträchtigt.
- Benutzer melden Probleme mit der **Anrufverbindung** , erleben Verbindungsabbrüche und Schwierigkeiten beim effektiven Beenden von Anrufen.
- Benutzer erleben **Probleme mit der Anrufqualität** im RingCentral Contact Center und stehen oft vor Verbindungsabbrüchen und Konnektivitätsproblemen.
- Benutzer haben erhebliche **Verbindungsprobleme** mit RingCentral, was die Erreichbarkeit von Anrufen und das gesamte Benutzererlebnis negativ beeinflusst.
- Benutzer haben häufige **Verbindungsprobleme** mit RingCentral, was die Zuverlässigkeit von Anrufen und das gesamte Benutzererlebnis beeinträchtigt.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["RingCentral Contact Center hat geändert, wie ich Gespräche aufnehme, anstatt sie neu zu starten."](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13169207)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13169207)

**["Einfach zu bedienende Omnichannel-Plattform mit zuverlässiger Anrufqualität."](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13038279)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/de/survey_responses/ringcentral-contact-center-review-13038279)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [Wofür wird das RingCentral Contact Center verwendet?](https://www.g2.com/de/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/de/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/de/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/de/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/de/discussions/what-is-a-contact-center-software)

### [Amazon Connect](https://www.g2.com/pt/products/amazon-connect/reviews)

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.8/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 9.0/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Vendedor:** [Amazon Web Services (AWS)](https://www.g2.com/pt/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Ano de Fundação:** 2006
- **Localização da Sede:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 funcionários no LinkedIn®
- **Propriedade:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** no Amazon Connect, desfrutando de uma configuração perfeita, relatórios e flexibilidade baseada em nuvem.
- Os usuários valorizam a **eficiência** do Amazon Connect, elogiando sua facilidade de uso e poderosas capacidades baseadas em nuvem.
- Os usuários valorizam a **flexibilidade e escalabilidade** do Amazon Connect, permitindo fácil personalização para centros de contato em nuvem.
- Os usuários valorizam a **configuração fácil** do Amazon Connect, permitindo uma implementação rápida e escalabilidade para diversas necessidades empresariais.
- Os usuários adoram a **facilidade de uso e os recursos poderosos de relatórios** do Amazon Connect, melhorando significativamente a experiência do cliente.

##### Cons

- Os usuários acham a **configuração e gestão complexas** , especialmente aqueles que não têm experiência aprofundada com AWS e precisam de configurações adicionais.
- Os usuários acham a **configuração e gestão complexas** , especialmente para equipes que não têm experiência com AWS, o que pode dificultar a usabilidade.
- Os usuários acham que a **configuração difícil** é uma barreira, especialmente sem experiência prévia em AWS para configuração.
- Os usuários relatam precisar de **melhorias significativas na documentação e na estabilidade da integração** para uma experiência mais suave com o Amazon Connect.
- Os usuários acham as **dificuldades iniciais** na configuração e gestão do Amazon Connect desafiadoras, especialmente sem experiência com AWS.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Centro de Contato Omnicanal Escalável e Intuitivo com Integrações de IA Poderosas"](https://www.g2.com/pt/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/pt/survey_responses/amazon-connect-review-13185745)

**["Call Center Escalável com Pagamento Conforme o Uso e Integrações Sem Costura"](https://www.g2.com/pt/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/pt/survey_responses/amazon-connect-review-12496701)

#### What Are G2 Users Discussing About Amazon Connect?

- [Para que é usado o Amazon Connect?](https://www.g2.com/pt/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/pt/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/pt/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/pt/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/pt/discussions/how-does-amazon-connect-work)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

8x8 Contact Center is a software designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. The software provides omnichannel customer engagement capabilities by leveraging cloud-based, AI-powered technology. It automates cross-channel support workflows and reduces fragmentation across communication touchpoints. 8x8 Contact Center addresses the complexity of managing multiple customer communication channels by consolidating them into a single platform. The software supports contact center operations across a wide range of digital and voice channels for businesses of varying sizes.

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication.
- Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction.
- Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance.
- Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency.
- Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly.

##### Cons

- Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience.
- Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration.
- Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings.
- Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency.
- Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

**["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)

### [3CLogic Cloud Call Center](https://www.g2.com/products/3clogic-cloud-call-center/reviews)

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.

**Average Rating:** 4.5/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate 3CLogic Cloud Call Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CLogic Cloud Call Center?

- **Seller:** [3CLogic](https://www.g2.com/sellers/3clogic)
- **Year Founded:** 2005
- **HQ Location:** Rockville, Maryland
- **Twitter:** @3CLogic  
1,966 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aec7ea6b6fc62eeddc4ea79237b8b8b513c2225b1f59a69c44a1d8b3cfa8b16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F61895%2F&secure%5Burl_type%5D=linkedin_company_website)  
180 employees on LinkedIn®
- **Phone:** 800 350 8656

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 44% Large, 32% Medium

#### What Do G2 Reviewers Say About 3CLogic Cloud Call Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from 3CLogic, noting their responsiveness and commitment to success.
- Users commend 3CLogic for their **exceptional support and responsiveness** , enhancing reliability and collaboration throughout our partnership.
- Users commend the **exceptional support** from 3CLogic, highlighting their commitment and responsiveness in addressing our needs.
- Users commend the **efficiency** of 3CLogic, appreciating their quick resolutions and reliable support during critical situations.
- Users commend the **rapid response time** of 3CLogic, ensuring timely resolutions and confidence in their support team.

##### Cons

- Users feel frustrated by the **limited customization options** , particularly for dashboards and feature accessibility in 3CLogic.
- Users face occasional **connection issues** primarily due to network compatibility, impacting overall call quality and stability.
- Users desire more **customization options** for dashboards, finding the current setup restrictive despite responsive support.
- Users note a **steep learning curve** for new users, necessitating additional training and support for effective use.
- Users find it frustrating that **missing features** require requests for activation, impacting the overall functionality and experience.

#### What Are Recent G2 Reviews of 3CLogic Cloud Call Center?

**["Always available and dependable"](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)

**["Partnering with 3CLogic has been a truly positive experience."](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)**

**Rating:** 5.0/5.0 stars

_— Timothy J._

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)

#### What Are G2 Users Discussing About 3CLogic Cloud Call Center?

- [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for)

### [Mitel](https://www.g2.com/products/mitel/reviews)

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.

**Average Rating:** 3.8/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate Mitel?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Mitel?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Who Uses This:** Office Manager, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 47% Small, 46% Medium

#### What Do G2 Reviewers Say About Mitel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality.
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces.
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces.
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces.
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency.

##### Cons

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage.
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use.
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional.
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability.
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application.

#### What Are Recent G2 Reviews of Mitel?

**["A Unified communication platform short review"](https://www.g2.com/survey_responses/mitel-review-11054570)**

**Rating:** 5.0/5.0 stars

_— Menard B._

[Read full review](https://www.g2.com/survey_responses/mitel-review-11054570)

**["Sunsetting soon, move to cloud"](https://www.g2.com/survey_responses/mitel-review-11913776)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/mitel-review-11913776)

#### What Are G2 Users Discussing About Mitel?

- [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for)
- [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect)
- [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect)

### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews)

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

**Average Rating:** 4.1/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Avaya Contact Center?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya Contact Center?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Telecom engineer
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 52% Large, 34% Medium

#### What Do G2 Reviewers Say About Avaya Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications.
- Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management.
- Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting.
- Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere.
- Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features.

##### Cons

- Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center.
- Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations.
- Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes.
- Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations.
- Users often experience **authentication errors and static line issues** that disrupt communication and efficiency.

#### What Are Recent G2 Reviews of Avaya Contact Center?

**["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)**

**Rating:** 5.0/5.0 stars

_— Gandhi S._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)

**["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)**

**Rating:** 4.0/5.0 stars

_— Athena M._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)

### [Freshcaller](https://www.g2.com/products/freshcaller/reviews)

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

**Average Rating:** 4.1/5.0

**Total Reviews:** 127

#### How Do G2 Users Rate Freshcaller?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Freshcaller?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 69% Small, 25% Medium

#### What Do G2 Reviewers Say About Freshcaller?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use.
- Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses.
- Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication.
- Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive.
- Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience.

##### Cons

- Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality.
- Users feel the **lack of detailed contact information** hampers effective communication and follow-up management.
- Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes.
- Users feel the lack of **detailed contact information** limits their ability to manage calls effectively.
- Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly.

#### What Are Recent G2 Reviews of Freshcaller?

**["Freashworks has been extremely instrumental in increasing agent level productivity."](https://www.g2.com/survey_responses/freshcaller-review-11346046)**

**Rating:** 5.0/5.0 stars

_— Abhishek M._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046)

**["Simple UI with Efficient Call Management"](https://www.g2.com/survey_responses/freshcaller-review-12099955)**

**Rating:** 5.0/5.0 stars

_— Mohd Saif S._

[Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955)

#### What Are G2 Users Discussing About Freshcaller?

- [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for)

### [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews)

Modernize your customer and employee experience in place by embedding voice, SMS, WhatsApp, and email into the apps you already use. Twilio Flex orchestrates interactions across channels, AI-driven automation, and human agents so conversations stay connected and context stays intact. Human agents get a complete view of every interaction without switching between tools or piecing together fragmented data. With a composable architecture and User + Usage pricing, you only pay for what you use and control how you build and scale customer experiences.

**Average Rating:** 4.1/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Twilio Flex?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Twilio Flex?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®
- **Ownership:** NYSE: TWLO

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 39% Medium, 28% Small

#### What Do G2 Reviewers Say About Twilio Flex?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy integration** of Twilio Flex with existing tools, enhancing efficiency and customization capabilities.
- Users value the **seamless integrations** in Twilio Flex, enhancing efficiency and customization in their contact center operations.
- Users praise the **seamless chat integration** in Twilio Flex, enhancing efficiency and user experience in contact centers.
- Users praise the **seamless chat integration** in Twilio Flex, enhancing efficiency and user experience within the contact center.
- Users admire the **high customizability** of Twilio Flex, enabling tailored solutions for their specific contact center needs.

##### Cons

- Users find Twilio Flex's **limited features** challenging, requiring extensive customization and technical support for effective use.
- Users find the **missing functionality** in Twilio Flex challenging, needing significant customization and technical support for optimal use.
- Users find Twilio Flex's **complex features** challenging, needing significant technical support and customization for effective implementation.
- Users find Twilio Flex's **complexity** challenging, requiring considerable technical support and customization for effective use.
- Users find that the **complex processes** in Twilio Flex demand extensive technical support and customization efforts.

#### What Are Recent G2 Reviews of Twilio Flex?

**["Versatile and Customizable, but Requires Technical Investment"](https://www.g2.com/survey_responses/twilio-flex-review-5060854)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/twilio-flex-review-5060854)

**["Twilio Flex: Easy, Cost-Effective Softphone with Helpful Support"](https://www.g2.com/survey_responses/twilio-flex-review-12458273)**

**Rating:** 4.0/5.0 stars

_— Ashton P._

[Read full review](https://www.g2.com/survey_responses/twilio-flex-review-12458273)

#### What Are G2 Users Discussing About Twilio Flex?

- [How good is twilio?](https://www.g2.com/discussions/how-good-is-twilio)
- [How much is twilio Flex?](https://www.g2.com/discussions/how-much-is-twilio-flex)
- [What is twilio Flex?](https://www.g2.com/discussions/what-is-twilio-flex)
- [What is twilio flex used for?](https://www.g2.com/discussions/what-is-twilio-flex-used-for)

### [Bright Pattern](https://www.g2.com/products/bright-pattern/reviews)

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate Bright Pattern?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Bright Pattern?

- **Seller:** [Bright Pattern](https://www.g2.com/sellers/bright-pattern)
- **Year Founded:** 2010
- **HQ Location:** San Bruno, CA
- **Twitter:** @BrightPatternUS  
2,291 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0b32e98441378cfa509a2dbfdbabc40ef74b1e2ea35067ec27291ee875326945&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbright-pattern-inc-&secure%5Burl_type%5D=linkedin_company_website)  
106 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 45% Medium, 34% Small

#### What Do G2 Reviewers Say About Bright Pattern?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate that Bright Pattern offers all necessary tools for **comprehensive call center data management** in one place.
- Users value the **comprehensive features** of Bright Pattern, which fully support effective call center management.

#### What Are Recent G2 Reviews of Bright Pattern?

**["Effective Reporting with Easy Onboarding, But Needs UI Improvements"](https://www.g2.com/survey_responses/bright-pattern-review-13196666)**

**Rating:** 4.0/5.0 stars

_— Kamal A._

[Read full review](https://www.g2.com/survey_responses/bright-pattern-review-13196666)

**["Great for Scalability."](https://www.g2.com/survey_responses/bright-pattern-review-10062882)**

**Rating:** 4.0/5.0 stars

_— Jamie H._

[Read full review](https://www.g2.com/survey_responses/bright-pattern-review-10062882)

#### What Are G2 Users Discussing About Bright Pattern?

- [What improvements would you recommend for Bright Pattern to better meet your contact center needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-bright-pattern-to-better-meet-your-contact-center-needs) - 1 comment
- [How do you use Bright Pattern?](https://www.g2.com/discussions/how-do-you-use-bright-pattern)
- [What is the use of Bright Pattern?](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) - 1 comment
- [What is cloud based contact center?](https://www.g2.com/discussions/what-is-cloud-based-contact-center) - 1 comment
- [What does Bright Pattern do?](https://www.g2.com/discussions/what-does-bright-pattern-do)

### [Aspect Unified IP Contact Center](https://www.g2.com/products/aspect-unified-ip-contact-center/reviews)

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

**Average Rating:** 4.3/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Aspect Unified IP Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aspect Unified IP Contact Center?

- **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc)
- **Year Founded:** 1973
- **HQ Location:** Atlanta, US
- **Twitter:** @Alvaria\_Inc  
278 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f1edf4b24d7f2d865c19df4621a6f3c98a62fad2a5c652cb9fa9344c977c8ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvaria-inc&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 63% Large, 37% Medium

#### What Are Recent G2 Reviews of Aspect Unified IP Contact Center?

**["Alvaria UIP review"](https://www.g2.com/survey_responses/aspect-unified-ip-review-668798)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/aspect-unified-ip-review-668798)

**["Best Outbound Contact Center Platform"](https://www.g2.com/survey_responses/aspect-unified-ip-contact-center-review-7107188)**

**Rating:** 5.0/5.0 stars

_— Ye Y._

[Read full review](https://www.g2.com/survey_responses/aspect-unified-ip-contact-center-review-7107188)

#### What Are G2 Users Discussing About Aspect Unified IP Contact Center?

- [What is Aspect Unified IP Contact Center used for?](https://www.g2.com/discussions/what-is-aspect-unified-ip-contact-center-used-for)

### [Altitude Xperience](https://www.g2.com/products/altitude-xperience/reviews)

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

**Average Rating:** 4.0/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Altitude Xperience?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Altitude Xperience?

- **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems)
- **Year Founded:** 1984
- **HQ Location:** Markham
- **Twitter:** @EnghouseInterac  
2,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,294 employees on LinkedIn®
- **Ownership:** ENGH (TSE)

#### Who Uses This Product?

- **Top Industries:** Banking, Telecommunications
- **Company Size:** 52% Large, 39% Medium

#### What Do G2 Reviewers Say About Altitude Xperience?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of call recording** with Altitude Xperience, enhancing insights into guest interactions effortlessly.
- Users appreciate the **ease of use** of Altitude Xperience, enjoying seamless interactions and reliable call handling.
- Users appreciate the **easy setup** of Altitude Xperience, enhancing voice and guest interactions effortlessly.
- Users value the **efficiency** of Altitude Xperience, appreciating its seamless setup and reliable call handling for better insights.
- Users appreciate the **ease of use and reliability** of Altitude Xperience for managing guest interactions effectively.

#### What Are Recent G2 Reviews of Altitude Xperience?

**["Platform Administrator"](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)**

**Rating:** 4.0/5.0 stars

_— João Z._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-3975849)

**["Seamless Communication and Reliable Support"](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)**

**Rating:** 5.0/5.0 stars

_— Sharif H._

[Read full review](https://www.g2.com/survey_responses/altitude-xperience-review-12190615)

#### What Are G2 Users Discussing About Altitude Xperience?

- [What is Altitude Xperience used for?](https://www.g2.com/discussions/what-is-altitude-xperience-used-for)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

Benefits of Contact Center Software with Speech Analytics capabilities include: Provides some level of analytics based on keywords and vocal tones.

Below are the top-rated Contact Center Software with Speech Analytics capabilities, as verified by G2’s Research team. Real users have identified Speech Analytics as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[4.4/5(7,356)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | Salesforce-native omnichannel case routing and AI deflection | "The Evolution of Service: Bridging the Gap Between Data and Action." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")](https://www.g2.com/products/aircall/reviews)[Aircall](https://www.g2.com/products/aircall/reviews)[4.4/5(1,636)](https://www.g2.com/products/aircall/reviews) | CRM-integrated cloud contact center call workflows | "Facilitate Telemarketing with Great Efficiency" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image")](https://www.g2.com/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/products/cloudtalk/reviews)[4.4/5(1,850)](https://www.g2.com/products/cloudtalk/reviews) | International outbound calling with CRM-native logging | "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel contact routing with API-first orchestration | "Centralized Omnichannel Power with Insightful Real-Time Reporting" |
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