The Top 15 Easiest To Use Complaint Management Software

See the top Complaint Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Kapture CX

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.0

9.5

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

27%

Mid Market

59%

Enterprise

15%

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

FaceUp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

10.0

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

9.9

Customer Segment Breakdown

Small Business

31%

Mid Market

61%

Enterprise

Zendesk for Customer Service

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

LiveAgent

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.8

Ease of Use

Average: 9.0

9.8

Meets Requirements

Average: 9.0

9.8

Customer Segment Breakdown

Small Business

66%

Mid Market

24%

Enterprise

10%

Front

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

7.9

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

41%

Enterprise

10%

Hiver

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

Zoho Desk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise

#10

next4biz CSM

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Mid Market

47%

Enterprise

53%

#11

MasterControl Quality Management System

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.0

8.2

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

Mid Market

65%

Enterprise

26%

#12

Case IQ

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

15%

Mid Market

22%

Enterprise

63%

#13

Aptean Respond

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

22%

Mid Market

56%

Enterprise

22%

#14

Computer

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

8.3

Customer Segment Breakdown

Small Business

34%

Mid Market

55%

Enterprise

11%

#15

Cirrus Complaints Handling System

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

52%

Mid Market

22%

Enterprise

26%